Medical records clerk jobs in Portland, ME

**Become a part of our caring community and help us put health first** The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. This is an in person opportunity located in Portland, ME + Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console. + Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. + Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. + Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. + Completes requested schedules for all add-ons and applicable orders: + Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. + Schedules TIF OASIS collection visits and deletes remaining schedule. + Reschedules declined or missed (if appropriate) visits. + Processes reassigned and rescheduled visits. + Ensures supervisory visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. + Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. + Verifies visit paper notes in scheduling console as needed. + Assists with internal transfer of patients between branch offices. + If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. + If clinical, may be required to perform patient visits and / or participate in on-call rotation. **Use your skills to make an impact** Required Experience/Skills: + Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. + Must have at least 1 year of home health experience. + Prior packet review / QI experience preferred. + Coding certification is preferred. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About Us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary Job Description Position Summary: The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin's Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling. Screens, provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilitates communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols. Assists with patient service related administrative tasks to ensure patient requests are met. Key Outcomes: Handles all PSR Desktop Management activities Schedules, reschedules and cancels patient appointments Provides phone support to internal and external customers within established quality metrics. Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.) Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting) Responsible for Lab results reporting as delegated Responds to patient requests via incoming phone call, portal or written request With Clinical Support, tracks and follows up patient issues Issues pre-appointment lab and health maintenance reminders Manages Web portal communications and patient related portal requests/questions Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals. Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record. Participates in process improvement activities Conduct patient check-in and check-out activities as appropriate. Collects copays and outstanding balances Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes Reviews missing slips and creates claims to ensure appropriate billing At some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC) Education/Experience: HS Diploma or equivalent 3+ years experience working in an administrative and/or customer service oriented environment. Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred. Skills/Knowledge/Competencies (Behaviors): Ability to function independently and professionally Knowledge of medical terminology preferred Basic knowledge of current healthcare benefits and managed care insurance plans, preferred Windows Based Computer skills: data entry and word processing ability Demonstrated telephone etiquette and positive interpersonal skills Ability to handle difficult conversations with patients and internal customers Ability to multitask among phone and face to face despite frequent interruptions Excellent organizational skills Ability to analyze and problem solve Detailed oriented and excellent follow through skills Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers Must be able to work flexible hours which may include weekends, evenings and holidays This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Do you have a question about careers at Martin's Point Health Care? Contact us at: *****************************

Medical Receptionist - Portland, ME (View all jobs) Full Time 1364 Congress Street, Portland, ME 04102 Published on: November 11, 2025 MVPT Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Medical Receptionist to join our team. Attractive Compensation and Benefits Package, with: * Competitive salary with opportunities for performance bonus * Clear opportunities for professional development, career advancement, and increased compensation - through our Dedicated Career Path for Patient Care Coordinators Do Meaningful Work, by: * Providing an outstanding patient experience and contributing to our 99% patient satisfaction score * Supporting our commitment to building healthier communities * Fostering a welcoming, inclusive, and engaging workplace with work/life balance and flexible scheduling What You Will Bring: * With training, the ability to become proficient with scheduling software * An ability to work collaboratively in a team environment * A compassionate and patient-focused attitude * A strong focus on our core values - growth, service excellence, health and wellness, teamwork, character and compassion Experience Needed: * Education: High school diploma or equivalent required; associate or bachelor's degree in healthcare administration or related field preferred. * Professional: Previous experience in a healthcare setting is desirable. MVPT Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

We are looking to add a skilled and personable patient representative to our team. The Patient Service Representative is the first point of contact for our patients and visitors. If you have customer service experience, have excellent people skills, and believe in a mission that focuses on helping underserved members of our community then we would love to meet you! We are a mission-driven team focused on taking care of each other and our community. And we're growing!! Schedule: Generally, the office hours are Monday-Friday 7:45am-4:15pm. *This position is not eligible for a hybrid or fully remote schedule. Requirements: * High school diploma or GED equivalent is required. * Level 3 English is required. * Experience working in a medical office is highly desired. Generous Benefits Package: * Organization-wide incentive bonus of up to 5% of annual base salary * Competitive compensation with shift differentials for some positions * Dental, Vision Insurance (Employer - Employee shared) (must work at least 20 hours per week) * Flexible Spending Accounts * Employer paid Life insurance, Short-term, and Long-term Disability (must work at least 20 hours per week) * 403(b) employer match up to 3% * Generous PTO package, including paid personal days and holidays * Paid Volunteerism Day * Bereavement and Military Leave * Gym membership reimbursement up to $300

Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Data & Analytics Job Description: The Business Information Management Specialist provides business technical leadership across a broad range of information management functions to support the various areas of data and analytics. Works independently as a senior lead and may manage and direct activities related to analysis, design and support of business data management solutions on various projects ranging up to larger projects. Position Overview: Risk Regulatory Oversight and Controls team as part of a newly formed Intake and Quality Assurance Team: * This team will play a pivotal role in supporting report rationalization efforts and ensuring the accuracy and integrity of new development within the organization's reporting framework. * By maintaining an enhanced quality assurance (QA) framework, the team will drive improved accuracy, efficiency, compliance, and risk mitigation in reporting practices. * The incumbent will have a strong understanding of reporting processes, a solid ability to identify gaps, and a mindset focused on ensuring accountability and thoroughness in reporting. * They will work collaboratively with stakeholders ensure compliance with regulatory requirements and internal standards. * This role offers a unique opportunity to contribute to the development of a foundational QA and intake process, ensuring the organization remains compliant, efficient, and forward-thinking in its reporting practices. Depth & Scope: * Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas * Requires master level conceptual expertise and knowledge for own area of specialty / domain and knowledge of broader related areas * Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of business information management processes and procedures * Expert level analytical and problem solving skills and fluent in multiple programming language * Works autonomously as a senior/lead on a diverse range of tasks and is relied upon to coach/ educate others * Manages and directs activities related to analysis, design and support of business information management solutions * In-depth expertise or experience with big data solutions and familiarity with big data technologies * Keeps abreast of rapid business and technology innovation within business information management field * Familiar with visualization tools * Analyzes, designs, develops data repositories, warehouses and marts, data movement, data wrangling, data mapping and transformation (ETL) processes * Supports solutions, applications, platforms, and/or tools that are leveraged across all functional groups (e.g., Data Scientists, Business Insights & Analytics, etc.) * May also be responsible for developing sophisticated data preparation frameworks and architecture to create or modify data features for consumption by Data Scientists * Supports data modeling capabilities in order to structure business data to be consumed / translated into a variety of novel capacities * Supports business teams in the use and understanding of the data and reporting solutions * Develops data road map/information management strategies and corresponding technical solutions on integrating, transforming, and/or managing data * Drives data-centric solution development focusing on complex data integration * Adopts the Enterprise Data model in alignment with direction from the OCDO and other data & analytics functional groups * Solicits, analyzes, and understands data requirements (i.e., using market research, requirements gathering, feature planning, user experience / design considerations, etc.) to enable development of information management solutions Education & Experience: * Undergraduate degree or Technical Certificate * 7+ years of relevant experience from a business administration, statistical, mathematical, scientific or financial background * Advanced knowledge of various data sources, tools and technologies used in preparing summaries and reports * Analytical and problem solving skills are required to interpret data and draw conclusions * Knowledge of current and emerging competitor and market trends * Skill in using analytical software tools, data analysis methods and reporting techniques * Skill in mentoring/coaching others * Skill in using computer applications including MS Office * Ability to communicate effectively in both oral and written form * Ability to work collaboratively and build relationships * Ability to work successfully as a member of a team and independently * Ability to exercise sound judgement in making decisions * Ability to analyze, organize and prioritize work while meeting multiple deadlines * Ability to handle confidential information with discretion * Ability to contribute to strategic direction of the function and provide advice to senior leadership Preferred Qualifications: * Candidates with 4+ years of relevant experience will be considered * Advanced experience with reporting tools and technologies, including SAS, SQL, Alteryx, PowerBI and Tableau. * Familiarity with data warehouses, and enterprise data environments is highly preferred. * Demonstrated ability to analyze and reconcile complex datasets across platforms. * Strong attention to detail with the ability to identify and mitigate errors in reporting processes. * The ability to "connect the dots" across multiple data sources and translate insights into actionable recommendations. * Auditing & Compliance Mindset * Experience in building and maintaining QA frameworks to ensure compliance with regulatory standards and internal governance policies. * Proactive mindset to identify potential risk areas and develop monitoring solutions. * Strong interpersonal and communication skills to collaborate with stakeholders across lines of business, risk management, and data governance teams. * Proven ability to explain complex concepts to both technical and non-technical audiences. Customer Accountabilities: * Analyzes and understand business and data requirements to develop complete business solutions, including data models (entity relationship diagrams, dimensional data models) and business rules, data life-cycle management, governance, lineage, metadata and reporting elements. * Applies automation and innovation on data platforms and on-going on any new development projects / initiatives aligned to business or organizational strategies * Designs and implements complex business data information management frameworks to provide a solution that meets business requirements * Collaborates with technology and business partners to resolve issues and ensure requirements and established SLAs * Works closely with various technology/project teams to understand business data and provide analysis and requirements to ensure the data design / development initiatives are in line with the planned design and standards Shareholder Accountabilities: * Works with other various partners/ stakeholders to ensure project success * Develops business requirements by researching / analyzing and documenting business data requirements * Provides expert guidance within projects and other various change initiatives to support data impact assessments and data risk mitigation * Implements processes aligned to data information management standards and ensure data quality (e.g., rules / thresholds / assessments, etc.) and requirements are developed * Develops and maintains knowledge of data available from upstream sources and data within various platforms * Identifies critical data / critical data elements to support Business Segment data governance and/or data management frameworks / programs * May be responsible to understand and utilize business information management data deliverables * Ensures business data and information is retained and disposed in compliance with enterprise data standards, policies and guidelines * Performs data profiling using TD tooling and ad hoc system query languages to validate data analysis * Provides support throughout data lifecycle to resolve data issues and support user community by helping users interpret the data * Leads the investigation of root causes for data issues and ensure data issues are resolved * Identifies and/or defines knowledge transfer and data expertise activities to support business teams using the information management solutions. * Adheres to enterprise frameworks or methodologies that relate to data activities for business area * Ensures business operations follow applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) * Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations * Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices * Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts * Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: * Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest * Provides industry knowledge for own area of expertise and participate in knowledge transfer within the team, and business unit, and/or cross-functional groups or committees (e.g., Data Councils) * Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques * Participates in personal performance management and development activities, including cross training within own team * Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities * Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices. * Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships. * Contributes to a fair, positive and equitable environment that supports a diverse workforce * Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% * Domestic Travel - Occasional * International Travel - Never * Performing sedentary work - Continuous * Performing multiple tasks - Continuous * Operating standard office equipment - Continuous * Responding quickly to sounds - Occasional * Sitting - Continuous * Standing - Occasional * Walking - Occasional * Moving safely in confined spaces - Occasional * Lifting/Carrying (under 25 lbs.) - Occasional * Lifting/Carrying (over 25 lbs.) - Never * Squatting - Occasional * Bending - Occasional * Kneeling - Never * Crawling - Never * Climbing - Never * Reaching overhead - Never * Reaching forward - Occasional * Pushing - Never * Pulling - Never * Twisting - Never * Concentrating for long periods of time - Continuous * Applying common sense to deal with problems involving standardized situations - Continuous * Reading, writing and comprehending instructions - Continuous * Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Job Description Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically Powered by JazzHR UFZr7gozcL

Full-time Description This role has ownership of the patient check-in and check-out process. The front desk function acts as a point-of-contact for all non-clinical patient services including scheduling, processing patient payments and insurance documentation, maintaining patient charts and electronic medical records, and maintaining the front desk area. The Patient Service Rep must work collaboratively with their team, communications, technicians, and doctors to assist in coordination of functions necessary for ensuring an excellent patient experience through accuracy, efficiency and professionalism during the patient visit. Core Behavioral Values: Honesty. Trust. Responsibility. Dedication to our Patients Care. These behaviors are based on Eyesight's culture and values critical to support the organizations mission of providing uncompromising care to patients. Essential Functions: Accurately complete the check-in process by greeting patients in a courteous and professional manner, educating them about our policies, and ensuring they have completed and all necessary paperwork has been entered into the system. Accurately manage the check-out process to ensure all data is correct, verified and recorded for billing before the patient leaves Adhere to and provide required documentation on HIPAA regulations with all patients Ensure all necessary insurance referrals are in place and proactively follow up when necessary to secure documentation. Copy and scan insurance information and follow up to ensure eligibility on insurance is verified Address patient questions and escalate as necessary to appropriate contact or department Schedule follow up appointments and same day emergency appointments Manage check-out process to ensure all data is correct, verified and recorded for billing Ensure co-pay and other payment for services and treatments are collected Review charts and schedule to ensure appointments are scheduled correctly and contain all necessary information to ensure efficient patient experience. Scan patient notes, referrals, and enter all data and call notes for tracking Communicate effectively with patients and internal staff in a courteous, polite, and professional manner Requirements Minimum Requirements (education and experience): High school diploma or GED Preferred: 1 year in a Customer service/Customer facing role Medical office experience Financial knowledge Understanding of medical insurance Work Conditions: Typical office conditions Noise level is usually quiet Physical Requirements: Regularly required to sit, walk and stand Talk or hear, both in person and by telephone; Use hands repetitively to finger, handle, feel or operate standard office equipment; Reach with hands and arms; and lift up to 25 pounds. Vision abilities required by this job include close vision, distance vision and the ability to adjust focus. Salary Description $17.50 - $20.00

Multi-site Dermatology Group Seeks Accounts Receivable Specialist Optima Dermatology is recruiting a full time RCM Accounts Receivable Specialist to join our Practice Support Center, based in Portsmouth, NH. Remote opportunities available for residents of ME, NH, IN, OH, FL, NC. Position Summary: The Accounts Receivable Specialist is responsible for resolving aging claims, working denials, overseeing secondary claims, and collaborating closely with other revenue cycle teams to ensure timely and accurate resolution of accounts. This position also involves patient account management, requiring strong communication, critical thinking, and critical thinking skills. Responsibilities: Claims Management (Accounts Receivable): Review and resolve rejected claims, ensuring accuracy and meeting deadlines. Research and validate posted payments and adjustments, correcting discrepancies as needed. Post EOBs, payments, and adjustments as required to resolve outstanding claims. Process correspondence to resolve open A/R balances for assigned providers, payers, and claims. Analyze denials and underpayments to determine if appeals or other resolutions are necessary. Identify and communicate denial and payment trends to improve billing procedures. Collaborate with payers, EDI, and payment posting teams to address systemic issues and streamline processes. Resubmit claims to secondary/tertiary payers as needed. Maintain accurate logs of payer interactions and unresolved balances. Utilize provider portals and payer resources to research and resolve claim processing issues. Manage incoming calls from insurance companies regarding claims and requests for additional documentation to process submitted claims. Understands and interprets insurance Explanations of Benefits (EOBs). Patient Accounts Management: Provide excellent customer service, assisting patients with billing inquiries, account balances, and financial responsibilities. Manage incoming patient calls efficiently, resolving concerns, and escalating issues as needed. Assist clinical and operational staff with patient demographics, scheduling, and referrals. Educate patients on cost and payment options for services. Analyze and resolve patient account billing issues through communication with patients, insurance providers, and healthcare systems. Demonstrate effective call handling, including deescalating patients, by managing incoming patient calls via the phone queue with the ability to answer, resolve patient concerns and escalate billing questions, concerns, or complaints to appropriate parties. Verifies insurance eligibility and benefits as needed using automated eligibility systems, payer websites, and/or calls the insurance carriers. General and Administrative: Keep management informed about backlogs, time availability, and unresolved concerns. Maintain set standards, metrics, all KPIs and ensure individual and departmental goals are met Accurately document patient accounts and all actions taken. Respond promptly to emails, voicemails, and assigned tasks. Maintain a thorough understanding of the practice management system and electronic medical records (EMR). Function as a resource to answer questions promptly and accurately including, but not limited to, questions from other team members, management, and payors. Work as a collaborative team member within a distributed organization. Participate in revenue cycle projects and contribute to departmental goals for same. Works assigned intradepartmental and interdepartmental inquiries within a timely manner Follow all HIPPA guidelines and comply with annual training and understand and operate within defined scope as outlined by the company. Demonstrate our values in interactions, empathy, and sensitivity towards patient/family rights. Other duties assigned by the Supervisor, Manager, or Director. Qualifications: Experience: Minimum of 3 years in healthcare reimbursement preferred. Knowledge: CPT and ICD-10 coding. Payer billing guidelines, submission, and remittance processes. HCFA 1500 forms and Explanation of Benefits (EOBs). Skills: Strong problem-solving, prioritization, and follow-through abilities. Excellent interpersonal and communication skills, with a proven record of professional etiquette. Ability to work independently in a demanding environment. Education: High school diploma or equivalent (knowledge of business administration and/or accounting preferred). Degree/certification or structured secondary education strongly preferred. Key Competencies: Strong initiative, judgment, and decision-making skills. Ability to build rapport with patients and colleagues while maintaining empathy and sensitivity. Collaborative collaborator within a distributed organization. Adherence to company values, professionalism, and HIPAA compliance. Compensation The position will offer competitive compensation. In addition, it will offer the personal reward associated with transforming our patients' lives and building the most defensible healthcare services platform in the country. Benefits Our benefits include generous health, dental, vision, disability, and life insurance. About Optima Dermatology At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.

Responsibilities * Greeting patients warmly, checking them in for appointments, and verifying insurance information. * Scanning and uploading documents into the electronic health record (EHR) system. * Maintaining a clean and organized reception area and waiting room throughout the day. * Monitoring the daily schedule for added, canceled, or missed appointments and adjusting accordingly. * Scheduling follow-up appointments and assisting with appointment coordination. * Responding promptly to assigned tasks and messages within the EHR. * Managing inventory and ordering office supplies for the clinic. * Preparing documentation and materials for the following day's appointments. * Other duties as assigned. Skills & Qualifications Needed * High School Diploma required. * Must possess excellent customer service, communication and organizational skills. * Ability to operate standard office equipment. * Ability to type a minimum of 40 WPM is preferred. * Must possess attention to detail. * Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team. * Ability to respond positively to constructive feedback and direction from supervisors. * Must demonstrate professional appearance and manner at all times. * Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others. * Ability to maintain confidentiality of information. Work Environment This position requires onsite presence five days a week, from Monday to Friday, 7:45 am to 5:00 pm. Job Type & Location This is a Contract to Hire position based out of Portsmouth, NH. Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Portsmouth,NH. Application Deadline This position is anticipated to close on Dec 25, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Job Description ESSENTIAL FUNCTIONS Primarily answer incoming phone calls for multiple Primary Care practices. Redirect calls for Specialty Departments when needed Schedule routine and follow-up patient appointments Reschedule or cancel appointments as needed Confirm future appointments Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns Assist patients with prescription refill requests Assist patients with referral requests Provide general practice information for patients as needed Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics. Acts as a champion of the patient experience by striving for first call resolution with every patient interaction Other responsibilities as directed by supervisor, coordinator, or manager JOB REQUIREMENTS High School Diploma or equivalent required Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls Strong organizational skills Excellent professional judgment, phone skills and decision making ability Proficiency with Windows based computer applications Flexibility and willingness to work as a team member Able to prioritize and handle multiple tasks Active listening skills Ability to proficiently use telephone system Excellent typing and computer ability while simultaneously maintaining a telephone conversation Ability to consistently meet and adhere to performance and quality metrics Ability to demonstrate and uphold InterMed's Values On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience State of Maine residence is required Professional appearance

**Become a part of our caring community and help us put health first** The **Patient Services Coordinator** is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management + Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console. + Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. + Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. + Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. + Completes requested schedules for all add-ons and applicable orders: + Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. + Schedules TIF OASIS collection visits and deletes remaining schedule. + Reschedules declined or missed (if appropriate) visits. + Processes reassigned and rescheduled visits. + Ensures supervisory visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. + Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. + Verifies visit paper notes in scheduling console as needed. + Assists with internal transfer of patients between branch offices. + If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. + If clinical, may be required to perform patient visits and / or participate in on-call rotation. **Use your skills to make an impact** **Required** **Experience/Skills:** + Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. + Must have at least 1 year of home health experience. + Prior packet review / QI experience preferred. + Coding certification is preferred. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About Us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************

Job Description MVPT Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Medical Receptionist to join our team. Attractive Compensation and Benefits Package, with: Competitive salary with opportunities for performance bonus Clear opportunities for professional development, career advancement, and increased compensation - through our Dedicated Career Path for Patient Care Coordinators Do Meaningful Work, by: Providing an outstanding patient experience and contributing to our 99% patient satisfaction score Supporting our commitment to building healthier communities Fostering a welcoming, inclusive, and engaging workplace with work/life balance and flexible scheduling What You Will Bring: With training, the ability to become proficient with scheduling software An ability to work collaboratively in a team environment A compassionate and patient-focused attitude A strong focus on our core values - growth, service excellence, health and wellness, teamwork, character and compassion Experience Needed: Education: High school diploma or equivalent required; associate or bachelor's degree in healthcare administration or related field preferred. Professional: Previous experience in a healthcare setting is desirable. MVPT Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

We are looking to add a skilled and personable patient representative to our team. The Patient Service Representative is the first point of contact for our patients and visitors. If you have customer service experience, have excellent people skills, and believe in a mission that focuses on helping underserved members of our community then we would love to meet you! We are a mission-driven team focused on taking care of each other and our community. And we're growing!! Schedule : Generally, the office hours are Monday-Friday 7:45am-4:15pm. *This position is not eligible for a hybrid or fully remote schedule. Requirements: High school diploma or GED equivalent is required. Level 3 English is required. Experience working in a medical office is highly desired. Generous Benefits Package: Organization-wide incentive bonus of up to 5% of annual base salary Competitive compensation with shift differentials for some positions Dental, Vision Insurance (Employer - Employee shared) (must work at least 20 hours per week) Flexible Spending Accounts Employer paid Life insurance, Short-term, and Long-term Disability (must work at least 20 hours per week) 403(b) employer match up to 3% Generous PTO package, including paid personal days and holidays Paid Volunteerism Day Bereavement and Military Leave Gym membership reimbursement up to $300

Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

Full-time Description The Contact Center Representative is an integral part of Eyesight's commitment to providing Uncompromising Care and World Class Patient Service. As a member of the team taking incoming calls, texts, and emails from our patients, you will professionally and politely identify needs, relay clear and concise information, and create appointments to meet the patient's and their doctor's specific scheduling requirements. By building Trust and Confidence, you will delight our patients in every interaction. Essential Job Functions · Process inbound calls, texts, and emails in an efficient and timely manner · Assess patient needs through consultative questioning techniques · Efficiently schedule patients following established protocol and needs assessment, including all pre-appointment testing · Ensure accurate collection of patient demographic and insurance information · Educate patients and set proper expectations regarding referral process, out of pocket expenses, and specifics of their appointment · Make outbound calls as needed to complete the scheduling process Core Behavioral Values Honesty, Trust, Responsibility, and Dedication to our Patients Care. At Eyesight, the patient experience is our top priority and these behaviors are based on our culture and are critical to our mission of providing Uncompromising Care. We are looking for individuals that: Live and breathe the Eyesight values Have a passion for helping people Have relationship building skills and a commitment to providing World Class Patient Service Have experience in contact center environments and/or people facing industries including service, retail, healthcare, or hospitality Are interested in leveraging the many career advancement opportunities that exist at Eyesight Skills You Bring Ability to establish rapport and relationships through effective communication Listening and compassion skills to support the challenges of our diverse customers Learning quickly and retaining information to maximize efficiency of interactions Adaptability and flexibility to succeed in various work environments Handle a variety of situations and conversations driving towards a successful conclusion Self-motivated teammate with high-level social and multi-tasking skills, bringing energy and passion to the team Provide outstanding patient service and communications via phone, text, or email This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. Current hours of operation are 7:00am-6:00pm, M-F. The duties and responsibilities listed in this job posting generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Eyesight Ophthalmic Services is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Requirements Minimum Requirements: · High school diploma or GED 1-2 years of relevant experience Experience in an office/clerical/call center environment preferred Excellent command of the English language both verbally and written Good computer skills (MS Office Suite) Administrative and organizational skills Professional work ethic Analytical skills and attention to detail Ability to work independently and as a member of the team · Ability to successfully complete computer literacy and call center/customer service skills assessment · Ability to successfully complete a pre-employment background check Salary Description $17.00-$20.00

Multi-site Dermatology Group Seeks Medical Receptionist Optima Dermatology is recruiting an experienced Medical Receptionist to join our growing Dermatology and Medical Aesthetics group in York, Maine (with one day/week in Stratham, NH.) Responsibilities: The following is an overview of the essential job functions and responsibilities; this may not be an all-encompassing list: Completing patient check-in and check-out procedures Answering incoming calls and providing appropriate follow-up Handling patient queries, concerns, and complaints Verifying and documenting patient information Welcome and greet patients entering/leaving the office Qualifications: At least 1 year of prior relevant experience Excellent communication and customer service skills Friendly, upbeat attitude a MUST Ability to multitask in a fast-paced environment Experience in a medical office preferred EMA/EMR experience preferred About Optima Dermatology At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.

Job Description ESSENTIAL FUNCTIONS Primarily answer incoming phone calls for multiple Primary Care practices. Redirect calls for Specialty Departments when needed Schedule routine and follow-up patient appointments Reschedule or cancel appointments as needed Confirm future appointments Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns Assist patients with prescription refill requests Assist patients with referral requests Provide general practice information for patients as needed Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics. Acts as a champion of the patient experience by striving for first call resolution with every patient interaction Other responsibilities as directed by supervisor, coordinator, or manager JOB REQUIREMENTS High School Diploma or equivalent required Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls Strong organizational skills Excellent professional judgment, phone skills and decision making ability Proficiency with Windows based computer applications Flexibility and willingness to work as a team member Able to prioritize and handle multiple tasks Active listening skills Ability to proficiently use telephone system Excellent typing and computer ability while simultaneously maintaining a telephone conversation Ability to consistently meet and adhere to performance and quality metrics Ability to demonstrate and uphold InterMed's Values On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience State of Maine residence is required Professional appearance

Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Must have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job Description MVPT Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Medical Receptionist to join our team. Full-time position. Attractive Compensation and Benefits Package, with: Competitive salary with opportunities for performance bonus Clear opportunities for professional development, career advancement, and increased compensation - through our Dedicated Career Path for Patient Care Coordinators Do Meaningful Work, by: Providing an outstanding patient experience and contributing to our 99% patient satisfaction score Supporting our commitment to building healthier communities Fostering a welcoming, inclusive, and engaging workplace with work/life balance and flexible scheduling What You Will Bring: With training, the ability to become proficient with scheduling software An ability to work collaboratively in a team environment A compassionate and patient-focused attitude A strong focus on our core values - growth, service excellence, health and wellness, teamwork, character and compassion Experience Needed: Education: High school diploma or equivalent required; associate or bachelor's degree in healthcare administration or related field preferred. Professional: Previous experience in a healthcare setting is desirable. MVPT Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.