Medical records clerk jobs in Rio Rancho, NM - 41 jobs

MELE requires an exceptional candidate to fill a new Standards & Records Information Management Specialist role to support NNSA's Nuclear Emergency Support Team (NEST) Standards and Training Program (NSTP). The Information Management Specialist is responsible for developing, implementing, and maintaining the organization's data information management program. This role ensures that informational assets are properly organized, stored, and accessible to support the organization's training programs and operational needs. The position will establish and maintain the information management plan, manage version control, ensure information sharing, and provide guidance to staff on information management best practices, policies and procedures. ESSENTIAL FUNCTIONS * Develop, implement, and maintain the organization's records and information management plan, policies, workflows, and procedures. * Collect and organize relevant records from various sources (e.g., training materials, assessments, feedback) to support decision-making. * Ensure records and data are stored in an accessible, organized, and secure manner, following relevant protocols and security requirements. * Classify, organize, and index records and information assets, including data metrics, documents, training curriculum, standardized task lists, and performance metrics. * Create and maintain file plans and retention schedules in accordance with legal and regulatory requirements. * Craft data models to represent the structure and relationship of information assets. * Assist in the development and management of an electronic document management system, ensuring proper configuration, user access, and system maintenance. * Implement procedures for managing, versioning, and tracking all published documents, forms, training materials, and other information assets used by the NSTP. * Ensure that relevant and updated information is accessible to stakeholders in a timely and approved manner, using appropriate communication channels. * Coach and educate staff on information management systems and industry best practices. * Identify and implement opportunities to improve data collection, storage, organization, and analysis processes for increased efficiency and effectiveness. * Become a trained and certified Derivative Classifier to ensure that classified information is properly marked, handled, and protected in accordance with DOE regulations and national security requirements. MINIMUM QUALIFICATIONS * Clearance Required: Have or ability to obtain and maintain U.S. Department of Energy Q-level security clearance * Bachelor's degree in Information Science, Library Science, Records Management, Archival Studies, Business Administration, or a related field. * 5+ Years related experience in records and information management. * Knowledge of records management principles, practices, and technologies. * Experience with electronic document management systems. * Strong organizational, analytical, and problem-solving skills. * Excellent collaboration, influencing and interpersonal skills. * Ability to work independently and as part of a growing team in an ambiguous and evolving work environment. PREFFERED QUALIFICATION * Active TS/Q Clearance * Master's degree in Library and Information Science (MLIS), Information Management, or related field. * Certified Records Manager (CRM) or Information Governance Professional (IGP). * A strong understanding of information management technologies such as database management systems, content management systems, search engines, and data analytics tools. * Prior experience in supporting the assessment and development of government records programs in the areas of national security, homeland security, nuclear/radiological security, or related field. * Knowledge of U.S. Department of Energy records guidelines and best practices. * DOE Derivative Classifier training, certification and experience. LOCATION: This is a full-time on-site position in Albuquerque, NM SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS * Employer Paid, High Quality Employee Medical, Dental & Vision Care * Low-Cost Family Health Care offered * 11 Federal Holidays and 3 weeks' vacation * 401k with Generous Employer Match * Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify employer.

Eye Associates of New Mexico has an outstanding career opportunity as a Lead Patient Services Representative! Eye Associates of New Mexico is the largest Ophthalmology and Optometry practice in the Southwest. We have been serving the state of New Mexico since 1976 with compassionate, state-of-the-art, value-based care. Our team approach aims to deliver the highest quality eye care to all while striving to support our employees' professional development. Come be a part of our team! The Patient Services Representative Team Leader has successfully completed the Ophthalmology Home Study course and the LMS Customer Service program and has passed the EANM Insurance Test. (If the employee was grandfathered into this job in July 2015, he/she is expected to complete all of the aforementioned within 1-2 years of that grandfathering date.) Assures smooth patient flow in reception areas and assist patients with registration process and appointment scheduling; provides support services to physicians and staff to facilitate professional patient care and service. Additionally, performs as a role model in training and orienting employees in their staff positions. Job Duties May Include: Assists new patients with the completion of registration documents Checks for valid and current referrals when needed; verifies co-pay and/or referral information for patients Verifies demographic and insurance information for returning patients Checks patient out after doctor's exam, collecting appropriate payments, posting and batching payments Schedules patient appointments, returns appointments or arranges for a recall for patient's appointment Performs the balancing function, creating location deposit and submitting Consolidated Report to A.O. Screens incoming calls, creating a patient communication or directing patient accordingly in a pleasant, professional manner Opens and/or closes the office/location Provides assistance with on-site supervision for assigned non-clinical support staff. Makes recommendations regarding staffing level and is directly involved in the interviewing process Provides input to the Group Leader/Clinic Director on staff members' performance concerns and evaluations and assists in the process Assists with and prepares staff schedules for daily clinic coverage Deals with patient complaints to achieve appropriate resolution, keeps Clinic Director informed of decisions and consults with Clinic Director before communicating decisions in difficult patient situations Provides training to non-clinical support staff members Contributes to continuing performance improvement Accepts responsibility for timely arrival and readiness for work at assigned station Consistently exhibits behaviors which create a high level of patient and employee satisfaction, which maintains the credibility, integrity and positive image which in turn supports the mission, goals and operations of Eye Associates and contributes to continuous performance improvement. Provides templating function Performs Coding Corrections and provides Coding support to the clinic. The annual completion of assigned Learning Management System (LMS) courses is mandatory. Any individual who has not completed their assigned training prior to November 30th of each year may be subject to disciplinary action, up to and including termination of employment. Requirements/Skills: Job requires high school education or equivalent; completion of a general accounting course; experience in Microsoft Office skills is preferred; experience and/or training in bookkeeping required; medical terminology and medical office experience preferred; must demonstrate the ability to work with the public in a pleasant and professional manner. Must have effective verbal and written communication skills. Must have passed the Ophthalmology Home Study course and the LMS Customer Service program, and must have passed the EANM Insurance Test. (If grandfathered into this position in July 2015, employee must complete the aforementioned within 1-2 years of having been grandfathered.) Generous Benefits: Career Path Higher pay in areas where the cost of living is higher Paid time off (PTO) Eight (8) company paid holidays (including the day after Thanksgiving and Christmas Eve!) Medical and Dental Health Savings Account Generous Vision benefits for you and your dependents Education Assistance Program Company provided logo apparel 401(k) and Roth Program Flexible Spending Account (FSA) Company paid Basic Life and AD&D Insurance, Short Term and Long Term Disability Insurance Voluntary Supplemental Life and AD&D Free Calm app Financial Wellness Program Identity Theft Protection Plan Employee Assistance Program and more! Please visit us at ************* for more information AA/EOE/Disability. Eye Associates of New Mexico is a drug and tobacco-free employer. Req 2789

Registrar Full Time Presbyterian Rust Medical Center ASC is hiring a Full Time Registrar. Presbyterian Rust Surgery Center is seeking a motivated Registrar to join our team. Presbyterian Rust Surgery Center is a fast paced ASC environment committed to producing the highest quality work and experience for patients and their families. At USPI Presbyterian Rust Surgery Center we believe health and care are inseparable. We focus on offering a high quality, service oriented environment for your surgical procedure. Job Description * The Registration Coordinator interfaces with patients and families, physicians and staff. * Admit patients and process their paperwork. * Update patient demographics/information in system. * Collect monies due and document in billing system. * Handle funds per office procedure. You have the opportunity to meet new people and build professional relationships with physician offices. Cross training for other Business Office positions a possibility. What We Offer As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status: * Medical, dental, vision, and prescription coverage * Life and AD&D coverage * Availability of short- and long-term disability * Flexible financial benefits including FSAs and HSAs * 401(k) and access to retirement planning * Paid holidays and vacation Who We Are At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population. Required Skills: Qualifications * High school graduate or equivalent. * One year previous experience or some hospital clerical experience or medical terminology preferred. * Must have the skills necessary to operate the office equipment required to fulfill job duties. * Forty-five (45) wpm typing skills required. * Medical terminology and computer experience beneficial * Good communication skills.

The Release of Information Specialist (ROIS) initiates the medical record release process by inputting data into Verisma Software. The ROIS works quickly and carefully to ensure documentation is processed accurately and efficiently. This position is based out of a Verisma client site in Albuquerque, NM. The primary supervisor is Manager of Operations, Release of Information. Duties & Responsibilities: Process medical ROI requests in a timely and efficient manner Process requests utilizing Verisma software applications Support the resolution of HIPAA-related release issues Organize records and documents to complete the ROI process Read and interpret medical records, forms, and authorizations Provide exemplary customer service in person, on the phone and via email, depending on location requirements Interact with customers and co-workers in a professional and friendly manner Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained Attend training sessions, as required Live by and promote Verisma company values Perform other related duties, as assigned, to ensure effective operation of the department and the Company Minimum Qualifications: HS Diploma or equivalent, some college preferred 2+ years of medical record experience 2+ years of experience completing clerical or office work Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks Experience in a healthcare setting, preferred Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred Must be able to work independently Must be detail oriented

Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Responsibilities include, but are not limited to, the following: Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. Closes the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Other Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions, and be exposed to bodily fluids on a regular basis. Typical Working Condition Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Qualifications EDUCATIONAL REQUIREMENTS: High school diploma required. QUALIFICATIONS AND EXPERIENCE: Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required

Responsible for the leadership and oversight of patient registration, health information management (HIM), medical records, and patient benefits coordination at LHC. This position ensures the accuracy, integrity, confidentiality, and accessibility of patient health records and registration data while ensuring compliance with HIPAA and all applicable legal and ethical standards. As Privacy Officer, this role also leads the development and implementation of the clinic's privacy program, ensuring full compliance with federal and state privacy laws. The manager supports clinical operations by organizing, analyzing, and safeguarding health information and coordinating with other healthcare professionals to ensure accurate and complete medical documentation. The role also includes supervisory responsibilities and operational analysis to continuously improve efficiency, customer service, and staff performance. ESSENTIAL FUNCTIONS 1. Organize, manage, and protect all health information data including medical histories, diagnoses, test results, procedures, and provider documentation. Manage requests for medical records in compliance with established clinic policies and federal privacy laws 2. Maintain electronic health records (EHR), ensure data accuracy, and oversee coding practices related to billing and documentation. 3. Develop, implement, and maintain the clinic's privacy program ensuring compliance with HIPAA and all applicable regulations. 4. Conduct regular audits, risk assessments, and investigations into privacy concerns. 5. Serve as a subject matter expert and trainer on privacy laws and best practices. 6. Manage all functions of the patient registration process, including insurance verification and benefits enrollment and coordination. 7. Supervise patient registration/benefits staff to ensure timely, efficient, and accurate data collection. Establish workflows to optimize patient flow and ensure a positive patient experience. 8. Analyze health data to identify trends that inform clinical, operational, and administrative decision-making including GPRA and other quality initiatives. Prepare, compile and coordinate the completion of various reports on daily, weekly, monthly or other established routine schedule. 9. Conduct routine audits to verify data quality and ensure compliance with internal procedures and external regulations. 10. Coordinate with clinical staff to ensure documentation is accurate, complete, and supports quality patient care. 11. Oversee onboarding, training, evaluation, and daily supervision of health information, registration and benefits staff. 12. Set performance expectations, provide coaching/corrective action, and support staff development to ensure high-quality service delivery. 13. Monitor and manage department budget; track expenses and adjust resources as needed. 14. Develop and update policies and procedures for assigned departments in accordance with federal, state, tribal, and internal requirements. 15. Maintain strict adherence to legal, ethical, and professional guidelines for health information security and patient confidentiality. 17. Collaborate with providers, nurses, administrative staff, and external agencies to ensure seamless access to patient information and services. Coordinate and participate in outreach activities within the community. 18. Act as liaison between departments for health information and patient registration needs. Serve as patient advocate. 19. Assist the Chief Medical Officer and Chief Nursing Officer with provider scheduling and clinic operations planning as needed. 20. Develop and deliver training to new and existing staff on systems (e.g., EHR/RPMS), privacy regulations, workflows, and organizational procedures. 21. Provide operational insight and support for department and clinic-wide initiatives. 22. Recommend and implement enhancements to workflows, technology systems, and compliance efforts. MINIMUM QUALIFICATIONS Bachelor's Degree in health information management, healthcare administration or related field from an accredited college or university plus five (5) years of experience in health information, patient access or registration services with one (1) year supervisory/managerial experience OR any combination of post-secondary education and/or experience totaling ten (10) years in health information management with one (1) year supervisory/managerial experience. Must possess current Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification OR must obtain within three (3) months of employment with LHC. KNOWLEDGE, SKILLS AND ABILITIES In-depth understanding of Health Information Management (HIM) principles, including medical recordkeeping, data accuracy, and healthcare documentation standards and reporting. Strong working knowledge of HIPAA Privacy and Security Rules, 42 CFR Part 2, and other federal, state and tribal privacy regulations. Familiarity with tribal health systems, Indian Health Service (IHS) guidelines, and healthcare operations in indigenous communities. Knowledge of electronic health record systems (e.g., RPMS, NextGen, Cerner) and health IT best practices. Understanding of medical terminology, coding practices (ICD, CPT), and billing requirements. Awareness of healthcare regulatory requirements, compliance auditing, and privacy program implementation. Knowledge of patient registration and benefits coordination processes, including insurance verification, eligibility determination, and third-party billing workflows. Understanding of budget planning, resource allocation, and staff management within a healthcare environment. Strong leadership and supervisory skills including team building, performance management, and conflict resolution. Excellent analytical and critical thinking skills to evaluate operations, audit data, and propose process improvements. High-level organizational and time management skills with the ability to manage multiple priorities in a fast-paced clinical setting. Effective written and verbal communication skills to interact with patients, staff, providers, administrators, and external entities. Skilled in data analysis and report generation for tracking performance indicators, compliance metrics, and operational efficiency. Proficient in Microsoft Office Suite (Excel, Word, Outlook) and healthcare data management systems. Competency in training and onboarding staff on procedures, privacy laws, and software systems. Ability to interpret and apply federal, state, and other applicable policies in real-world. Ability to maintain strict confidentiality and handle sensitive patient information with cultural sensitivity and professional integrity. Ability to develop and implement departmental policies and procedures in compliance with healthcare laws and standards. Ability to analyze complex data and make evidence-based decisions to support clinic operations and patient care. Ability to collaborate effectively across departments and work as a liaison between clinical, administrative, and compliance teams. Ability to lead and adapt to change, especially in response to regulatory updates, emerging technologies, and clinic growth. Ability to assess staff training needs, provide feedback, and support continuous professional development. Ability to represent the organization in a positive, respectful, and culturally appropriate manner in both internal and external settings.

Job DescriptionDescription: Responsible for efficient check-in and checkout processes to include polite, professional and caring interactions with patients. Accurate computer skills and assure appropriate collection of patient balances. Primary Functions: · Assure good customer service (smile, eye contact, positive interactions, always listen to your customer) · Greet and check patients in and out in timely manner · Update personal and insurance demographics in computer · Follow-up on all computer system alerts · Collect co-pays and other balances due from patient · Enter all recall dates and resolve recall appointments · Schedule return appointments as needed · Balance collections daily; close batches in timely manner · Verify insurance information · Obtain insurance benefits for OB contracts · Write up OB contract and go over it with patients · Attain adequate computer skills in the practice management computer system · Work compatibly with all other departments and employees of WSNM · Stamps all out-going mail · Opens, sorts, and delivers all incoming mail · Maintains cleanliness in front lobby and reception area · Protects patients' rights, follows HIPAA guidelines Additional Assignments: · Open and close procedure, monitor waiting areas and assure a safe clean environment for patients · Open the lobby at certain times (early) as needed · Travel to other locations as needed · Helps respond to medical emergencies if necessary · Prepare superbills for Biote and sells supplements/supplies · To ensure maximum flexibility and efficiency, WSNM promotes and encourages cross training. · Employees may be assigned additional duties as necessary or desirable by management. Requirements: Qualifications: · High school degree or GED · Minimum of one year experience as a medical office receptionist preferred · Strong customer service and communication skills · Knowledge of basic medical terminology Physical Requirements: · Hearing, speaking and visual acuity · Must have the ability to lift at least 20 pounds · Stand and sit for long periods of time · Hand/wrist movement to write, use computer, phone, and copier

Job DescriptionSalary: $16 - $19 per hour Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We offer a variety of mental health services including medication management and interventional treatments for PTSD, depression, and other mental illnesses. We are looking a for hard working and empathetic individual to join our team as a medical receptionist. The medical receptionist plays a crucial role in ensuring seamless operations and meaningful patient experiences. If you are passionate about mental health, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply. Medical Receptionist Job Responsibilities: Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone. Optimizes patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patients arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. Comforts patients by anticipating patients anxieties, answering patients questions, and maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information, recording and collecting patient charges, and filing, collecting, and expediting third-party claims. Helps patients in distress by responding to emergencies. Protects patients rights by maintaining confidentiality of medical, personal, and financial information. Maintains operations by following policies and procedures, reporting needed changes. Contributes to team effort by accomplishing related results as needed. Education and/or Work Experience Requirements: At least 2 years experience as a Medical Receptionist, supervisory experience a plus. Excellent verbal and written communication skills, including ability to effectively communicate internally and with patients. Excellent computer proficiency (MS Office - Word, Excel, and Outlook). Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. High school diploma or GED required. Clinic Hours are 7:00 AM - 6:00 PM Monday through Friday. Receptionist shifts vary.

What We're Looking For: A dedicated and customer-focused Medical Receptionist who thrives in a fast-paced environment. The ideal candidate is highly organized, adaptable, and able to multi-task while ensuring patients feel welcomed and valued from the moment they arrive to the time they leave. If you're up for the challenge, we want to hear from you! Please check out our video to learn more about the amazing work our Medical Receptionists do for our patients - **************************************************** What You'll Do Be the first and last person our patients encounter! As you assist with check-ins and check-outs, you'll play a key role in providing an exceptional patient experience-welcoming them warmly, prepping them efficiently, and leaving a lasting, positive impression every step of the way. Keep things flowing by registering patients, managing wait times, and making the reception area warm and inviting for everyone! Deliver friendly and professional customer service, whether you're chatting in person, over the phone, or sending a message. Gather and double-check patient info, handle forms and payments, and get everything ready for the next visit-all with a smile! Support our patients and providers by scheduling appointments, maintaining records, and ensuring a seamless experience. And there's so much more! What We Value Fun - We create an engaging and positive environment for patients and staff. Common Sense - We take a practical, thoughtful approach to patient care and clinic operations. Integrity - We uphold the highest standards of professionalism, ethics, and trust. Excellence - We are committed to delivering top-tier patient care and service. Determination - We tackle challenges with solutions and strive for continuous improvement. Teamwork - We support one another to provide the best outcomes for our patients. What We Offer Our team members are the key to our success and we're proud to offer eligible teammates great benefits (many at no cost!), perks like free skin care, generous time off, growth opportunities, and the chance to be part of a purpose-driven organization taking patient care to the next level. Join our team and be a part of a dermatology practice that values exceptional patient care and a positive workplace culture! Qualifications/Experience High school diploma or general education degree (GED). Prior medical receptionist experience preferred. Must be authorized to work in the United States without restriction. We will not sponsor applicants for work visas. Work Environment and Physical Requirements: Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs. Benefits We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA, tuition assistance, certification reimbursement, and more!

Job Title: Patient Services Representative I B06N Non-Exempt Department: Health Center Operations Category (330): Patient Support Staff (L32) Category (RPHCA): Administrative Staff Union Exempt: No The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Under the close supervision of the Health Center Manager, greets patients and visitors entering the health center, registers new and returning patients, and collects payments/visit deposits from patients for their visit, conducted in a manner that is supportive and responsive to patients and visitors. B. Essential Duties and Responsibilities Patient Reception: Greets new and returning patients and clients entering the health center and checks them in for scheduled and walk-in appointments. Updates patient records to verify contact information. Greets other visitors to the health center and directs them to the appropriate offices or individual staff. Provides general information to patients concerning functions of FCCH. Answers the telephone and connects callers to the appropriate offices or individual staff. Schedules new office appointments and return appointments. Pulls and files medical charts when necessary. Other duties as assigned. Patient Registration: Meets with patients to collect required personal, health, and insurance information for the permanent patient record. Enters accurate patient data into the computer system on a daily basis. Collects patients' copay/coinsurance/deductible visit deposit at time of service Keeps accurate, balanced, locked cash bag/box, and is personally responsible for any imbalance in the daily reconciliation of cash receipts. Verifies insurance eligibility for Medicaid, Medicare, and third-party payors. Verifies personal income according to established guidelines for all patients. Follows appropriate computer downtime procedures. Scans patient registration documents as directed. Requirements C. MINIMUM EDUCATION AND EXPERIENCE High School graduate or GED certificate Three to six months related experience and/or training is required. Bi-lingual English/Spanish is preferred. D. LICENSES/CERTIFICATIONS REQUIRED None E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Knowledge of patient registration procedures and documentation. Receptionist skills. Demonstrates knowledge of applicable FCCH patient-related forms and programs. Ability to interact and communicate with people over the telephone, often in stressful situations. Knowledge of planning and scheduling techniques. Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs. Ability to analyze and solve problems. Skill in the use of personal computers and related software applications. Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations. Ability to maintain quality, safety, and/or infection control standards. Basic knowledge of general office procedures to include filing, copying, and faxing. Ability to use a multi-line telephone to schedule appointments. Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts. Ability to work on multiple tasks within established deadlines. Ability to work under the direction of a supervisor and follow instructions for work completion. Ability to take the initiative to resolve patient concerns and problems. Able to work well with diverse groups of people F. Age of Patients Served All ages. G. Physical Characteristics/Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

How you will change lives As a Unit Clerk at US Renal Care, you will be an integral part of a cross-functional team, providing operational support to maintain clinic operations and provide the best customer care for patients living with kidney disease. What you will be doing Customer Care. You will be a critical member of the clinic team, creating a welcoming and professional atmosphere by greeting patients and visitors, answering phones, answering patient questions, and assisting patients with transportation arrangements, as needed. Operational Support. You will maintain clinic operations effectively by updating and maintaining medical records, preparing patient records and charts for treatments, and assisting in auditing records for ongoing compliance. You will support financial operations by entering charges and preparing billing and patient attendance logs. You will also complete forms and reports as required by governmental agencies. You will ensure adequate supplies and inventory and reordering when required. In addition, you will help process lab work by preparing lab slips and tubes and directing labs to the appropriate laboratory. What we're looking for * Six months of relevant experience in clinical/healthcare setting preferred. * Minimum one year experience in administrative position preferred. * High School diploma or equivalent. * Computer proficiency with Microsoft Office, (including Word and Excel). * Must be able to organize time and tasks efficiently. * Proficiency in all USRC applications required within 90 days of hire. Are you ready to make a difference? We're here to change the lives of people with kidney disease and shape the future of kidney care. We still have much work ahead. If you desire to make a positive impact in the life of others and pursue a fulfilling career in healthcare, we invite you to join our team at U.S. Renal Care. Are you with US? Apply today!

Join Southwest Eyecare Specialists PC as a Full-Time Surgical Coordinator in Albuquerque and be a vital part of our healthcare team. This onsite position promises a dynamic work environment where you'll coordinate surgical procedures with leading healthcare professionals, enhancing patient care and operational efficiency. You'll gain hands-on experience in the eyecare field, contributing to life-changing surgical outcomes for patients. With a competitive pay rate of $16.00 per hour, this role offers both financial stability and the opportunity to grow within a mid-sized organization. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Health Savings Account, Flexible Spending Account, Paid Time Off, and Paid holidays. Step into a position that not only allows you to develop your skills but also makes a significant impact on the lives of others. Apply today to become a key player at Southwest Eyecare Specialists PC. A little about us The mission of Southwest Eyecare/Eyewear is to exceed expectations by providing the highest quality of compassionate and precise eye care services to patients of all ages. We work as a team, utilizing the most advanced technology available to accurately diagnose and treat routine and medical eye conditions. By educating and communicating, our physicians and staff can facilitate a lifetime of the best possible vision for every patient. It is our intent to grow and nurture lasting professional relationships with our patients, our staff, and their families. What would you do as a Surgical Coordinator As a Full-Time Surgical Coordinator at Southwest Eyecare Specialists PC in Albuquerque, you will play a crucial role in ensuring seamless surgical operations. Your responsibilities will include conducting surgery pre-testing, scheduling procedures, and preparing essential charts, including History & Physical (H&P) documentation and orders. Additionally, you will handle insurance verification and facilitate prior authorizations to ensure that all necessary approvals are secured for our patients' surgeries. This multifaceted role is designed for detail-oriented individuals who thrive in a fast-paced environment and are dedicated to enhancing patient care through efficient coordination and support within our surgical team. Does this sound like you? To excel as a Full-Time Surgical Coordinator at Southwest Eyecare Specialists PC, you will need a strong set of skills and expertise. Outstanding customer service abilities are essential, as you will interact with patients and medical staff regularly. Strong organizational skills are vital for managing multiple tasks such as scheduling surgeries and preparing detailed charts. Familiarity with ophthalmology testing procedures and terminology will enhance your efficiency and communication within the surgical team. Your ability to navigate relevant software and tools will also be crucial in streamlining processes like insurance verification and prior authorizations. A proactive and detail-oriented approach will enable you to contribute effectively to patient care and operational success in our dynamic healthcare environment. Knowledge and skills required for the position are: Customer service organization ophthalmology testing ophthalmology terminology Your next step So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

MELE requires an exceptional candidate to fill a new Standards & Records Information Management Specialist role to support NNSA's Nuclear Emergency Support Team (NEST) Standards and Training Program (NSTP). The Information Management Specialist is responsible for developing, implementing, and maintaining the organization's data information management program. This role ensures that informational assets are properly organized, stored, and accessible to support the organization's training programs and operational needs. The position will establish and maintain the information management plan, manage version control, ensure information sharing, and provide guidance to staff on information management best practices, policies and procedures. ESSENTIAL FUNCTIONS Develop, implement, and maintain the organization's records and information management plan, policies, workflows, and procedures. Collect and organize relevant records from various sources (e.g., training materials, assessments, feedback) to support decision-making. Ensure records and data are stored in an accessible, organized, and secure manner, following relevant protocols and security requirements. Classify, organize, and index records and information assets, including data metrics, documents, training curriculum, standardized task lists, and performance metrics. Create and maintain file plans and retention schedules in accordance with legal and regulatory requirements. Craft data models to represent the structure and relationship of information assets. Assist in the development and management of an electronic document management system, ensuring proper configuration, user access, and system maintenance. Implement procedures for managing, versioning, and tracking all published documents, forms, training materials, and other information assets used by the NSTP. Ensure that relevant and updated information is accessible to stakeholders in a timely and approved manner, using appropriate communication channels. Coach and educate staff on information management systems and industry best practices. Identify and implement opportunities to improve data collection, storage, organization, and analysis processes for increased efficiency and effectiveness. Become a trained and certified Derivative Classifier to ensure that classified information is properly marked, handled, and protected in accordance with DOE regulations and national security requirements. MINIMUM QUALIFICATIONS Clearance Required: Have or ability to obtain and maintain U.S. Department of Energy Q-level security clearance Bachelor's degree in Information Science, Library Science, Records Management, Archival Studies, Business Administration, or a related field. 5+ Years related experience in records and information management. Knowledge of records management principles, practices, and technologies. Experience with electronic document management systems. Strong organizational, analytical, and problem-solving skills. Excellent collaboration, influencing and interpersonal skills. Ability to work independently and as part of a growing team in an ambiguous and evolving work environment. PREFFERED QUALIFICATION Active TS/Q Clearance Master's degree in Library and Information Science (MLIS), Information Management, or related field. Certified Records Manager (CRM) or Information Governance Professional (IGP). A strong understanding of information management technologies such as database management systems, content management systems, search engines, and data analytics tools. Prior experience in supporting the assessment and development of government records programs in the areas of national security, homeland security, nuclear/radiological security, or related field. Knowledge of U.S. Department of Energy records guidelines and best practices. DOE Derivative Classifier training, certification and experience. LOCATION: This is a full-time on-site position in Albuquerque, NM SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer Paid, High Quality Employee Medical, Dental & Vision Care Low-Cost Family Health Care offered 11 Federal Holidays and 3 weeks' vacation 401k with Generous Employer Match Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify employer.

Eye Associates of New Mexico has an outstanding career opportunity as a Lead Patient Services Representative! Eye Associates of New Mexico is the largest Ophthalmology and Optometry practice in the Southwest. We have been serving the state of New Mexico since 1976 with compassionate, state-of-the-art, value-based care. Our team approach aims to deliver the highest quality eye care to all while striving to support our employees' professional development. Come be a part of our team! The Patient Services Representative Team Leader has successfully completed the Ophthalmology Home Study course and the LMS Customer Service program and has passed the EANM Insurance Test. (If the employee was grandfathered into this job in July 2015, he/she is expected to complete all of the aforementioned within 1-2 years of that grandfathering date.) Assures smooth patient flow in reception areas and assist patients with registration process and appointment scheduling; provides support services to physicians and staff to facilitate professional patient care and service. Additionally, performs as a role model in training and orienting employees in their staff positions. Job Duties May Include: Assists new patients with the completion of registration documents Checks for valid and current referrals when needed; verifies co-pay and/or referral information for patients Verifies demographic and insurance information for returning patients Checks patient out after doctor's exam, collecting appropriate payments, posting and batching payments Schedules patient appointments, returns appointments or arranges for a recall for patient's appointment Performs the balancing function, creating location deposit and submitting Consolidated Report to A.O. Screens incoming calls, creating a patient communication or directing patient accordingly in a pleasant, professional manner Opens and/or closes the office/location Provides assistance with on-site supervision for assigned non-clinical support staff. Makes recommendations regarding staffing level and is directly involved in the interviewing process Provides input to the Group Leader/Clinic Director on staff members' performance concerns and evaluations and assists in the process Assists with and prepares staff schedules for daily clinic coverage Deals with patient complaints to achieve appropriate resolution, keeps Clinic Director informed of decisions and consults with Clinic Director before communicating decisions in difficult patient situations Provides training to non-clinical support staff members Contributes to continuing performance improvement Accepts responsibility for timely arrival and readiness for work at assigned station Consistently exhibits behaviors which create a high level of patient and employee satisfaction, which maintains the credibility, integrity and positive image which in turn supports the mission, goals and operations of Eye Associates and contributes to continuous performance improvement. Provides templating function Performs Coding Corrections and provides Coding support to the clinic. The annual completion of assigned Learning Management System (LMS) courses is mandatory. Any individual who has not completed their assigned training prior to November 30th of each year may be subject to disciplinary action, up to and including termination of employment. Requirements/Skills: Job requires high school education or equivalent; completion of a general accounting course; experience in Microsoft Office skills is preferred; experience and/or training in bookkeeping required; medical terminology and medical office experience preferred; must demonstrate the ability to work with the public in a pleasant and professional manner. Must have effective verbal and written communication skills. Must have passed the Ophthalmology Home Study course and the LMS Customer Service program, and must have passed the EANM Insurance Test. (If grandfathered into this position in July 2015, employee must complete the aforementioned within 1-2 years of having been grandfathered.) Generous Benefits: Career Path Higher pay in areas where the cost of living is higher Paid time off (PTO) Eight (8) company paid holidays (including the day after Thanksgiving and Christmas Eve!) Medical and Dental Health Savings Account Generous Vision benefits for you and your dependents Education Assistance Program Company provided logo apparel 401(k) and Roth Program Flexible Spending Account (FSA) Company paid Basic Life and AD&D Insurance, Short Term and Long Term Disability Insurance Voluntary Supplemental Life and AD&D Free Calm app Financial Wellness Program Identity Theft Protection Plan Employee Assistance Program and more! Please visit us at ************* for more information AA/EOE/Disability. Eye Associates of New Mexico is a drug and tobacco-free employer. Req 2789

Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We offer a variety of mental health services including medication management and interventional treatments for PTSD, depression, and other mental illnesses. We are looking a for hard working and empathetic individual to join our team as a medical receptionist. The medical receptionist plays a crucial role in ensuring seamless operations and meaningful patient experiences. If you are passionate about mental health, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply. Medical Receptionist Job Responsibilities: Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information, recording and collecting patient charges, and filing, collecting, and expediting third-party claims. Helps patients in distress by responding to emergencies. Protects patients' rights by maintaining confidentiality of medical, personal, and financial information. Maintains operations by following policies and procedures, reporting needed changes. Contributes to team effort by accomplishing related results as needed. Education and/or Work Experience Requirements: At least 2 years experience as a Medical Receptionist, supervisory experience a plus. Excellent verbal and written communication skills, including ability to effectively communicate internally and with patients. Excellent computer proficiency (MS Office - Word, Excel, and Outlook). Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. High school diploma or GED required. Clinic Hours are 7:00 AM - 6:00 PM Monday through Friday. Receptionist shifts vary.

Job Description What We're Looking For: A dedicated and customer-focused Medical Receptionist who thrives in a fast-paced environment. The ideal candidate is highly organized, adaptable, and able to multi-task while ensuring patients feel welcomed and valued from the moment they arrive to the time they leave. If you're up for the challenge, we want to hear from you! Please check out our video to learn more about the amazing work our Medical Receptionists do for our patients - **************************************************** What You'll Do Be the first and last person our patients encounter! As you assist with check-ins and check-outs, you'll play a key role in providing an exceptional patient experience-welcoming them warmly, prepping them efficiently, and leaving a lasting, positive impression every step of the way. Keep things flowing by registering patients, managing wait times, and making the reception area warm and inviting for everyone! Deliver friendly and professional customer service, whether you're chatting in person, over the phone, or sending a message. Gather and double-check patient info, handle forms and payments, and get everything ready for the next visit-all with a smile! Support our patients and providers by scheduling appointments, maintaining records, and ensuring a seamless experience. And there's so much more! What We Value Fun - We create an engaging and positive environment for patients and staff. Common Sense - We take a practical, thoughtful approach to patient care and clinic operations. Integrity - We uphold the highest standards of professionalism, ethics, and trust. Excellence - We are committed to delivering top-tier patient care and service. Determination - We tackle challenges with solutions and strive for continuous improvement. Teamwork - We support one another to provide the best outcomes for our patients. What We Offer Our team members are the key to our success and we're proud to offer eligible teammates great benefits (many at no cost!), perks like free skin care, generous time off, growth opportunities, and the chance to be part of a purpose-driven organization taking patient care to the next level. Join our team and be a part of a dermatology practice that values exceptional patient care and a positive workplace culture! Qualifications/Experience High school diploma or general education degree (GED). Prior medical receptionist experience preferred. Must be authorized to work in the United States without restriction. We will not sponsor applicants for work visas. Work Environment and Physical Requirements: Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs. Benefits We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA, tuition assistance, certification reimbursement, and more!

How you will change lives As a Unit Clerk at US Renal Care, you will be an integral part of a cross-functional team, providing operational support to maintain clinic operations and provide the best customer care for patients living with kidney disease. What you will be doing Customer Care. You will be a critical member of the clinic team, creating a welcoming and professional atmosphere by greeting patients and visitors, answering phones, answering patient questions, and assisting patients with transportation arrangements, as needed. Operational Support. You will maintain clinic operations effectively by updating and maintaining medical records, preparing patient records and charts for treatments, and assisting in auditing records for ongoing compliance. You will support financial operations by entering charges and preparing billing and patient attendance logs. You will also complete forms and reports as required by governmental agencies. You will ensure adequate supplies and inventory and reordering when required. In addition, you will help process lab work by preparing lab slips and tubes and directing labs to the appropriate laboratory.

Job Description Join Southwest Eyecare Specialists PC as a Full-Time Surgical Coordinator in Albuquerque and be a vital part of our healthcare team. This onsite position promises a dynamic work environment where you'll coordinate surgical procedures with leading healthcare professionals, enhancing patient care and operational efficiency. You'll gain hands-on experience in the eyecare field, contributing to life-changing surgical outcomes for patients. With a competitive pay rate of $16.00 per hour, this role offers both financial stability and the opportunity to grow within a mid-sized organization. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Health Savings Account, Flexible Spending Account, Paid Time Off, and Paid holidays. Step into a position that not only allows you to develop your skills but also makes a significant impact on the lives of others. Apply today to become a key player at Southwest Eyecare Specialists PC. A little about us The mission of Southwest Eyecare/Eyewear is to exceed expectations by providing the highest quality of compassionate and precise eye care services to patients of all ages. We work as a team, utilizing the most advanced technology available to accurately diagnose and treat routine and medical eye conditions. By educating and communicating, our physicians and staff can facilitate a lifetime of the best possible vision for every patient. It is our intent to grow and nurture lasting professional relationships with our patients, our staff, and their families. What would you do as a Surgical Coordinator As a Full-Time Surgical Coordinator at Southwest Eyecare Specialists PC in Albuquerque, you will play a crucial role in ensuring seamless surgical operations. Your responsibilities will include conducting surgery pre-testing, scheduling procedures, and preparing essential charts, including History & Physical (H&P) documentation and orders. Additionally, you will handle insurance verification and facilitate prior authorizations to ensure that all necessary approvals are secured for our patients' surgeries. This multifaceted role is designed for detail-oriented individuals who thrive in a fast-paced environment and are dedicated to enhancing patient care through efficient coordination and support within our surgical team. Does this sound like you? To excel as a Full-Time Surgical Coordinator at Southwest Eyecare Specialists PC, you will need a strong set of skills and expertise. Outstanding customer service abilities are essential, as you will interact with patients and medical staff regularly. Strong organizational skills are vital for managing multiple tasks such as scheduling surgeries and preparing detailed charts. Familiarity with ophthalmology testing procedures and terminology will enhance your efficiency and communication within the surgical team. Your ability to navigate relevant software and tools will also be crucial in streamlining processes like insurance verification and prior authorizations. A proactive and detail-oriented approach will enable you to contribute effectively to patient care and operational success in our dynamic healthcare environment. Knowledge and skills required for the position are: Customer service organization ophthalmology testing ophthalmology terminology Your next step So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

Job Title: Patient Services Representative I B06N Non-Exempt Department: Health Center Operations Category (330): Patient Support Staff (L32) Category (RPHCA): Administrative Staff Union Exempt: No The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Under the close supervision of the Health Center Manager, greets patients and visitors entering the health center, registers new and returning patients, and collects payments/visit deposits from patients for their visit, conducted in a manner that is supportive and responsive to patients and visitors. B. Essential Duties and Responsibilities Patient Reception: * Greets new and returning patients and clients entering the health center and checks them in for scheduled and walk-in appointments. * Updates patient records to verify contact information. * Greets other visitors to the health center and directs them to the appropriate offices or individual staff. * Provides general information to patients concerning functions of FCCH. * Answers the telephone and connects callers to the appropriate offices or individual staff. * Schedules new office appointments and return appointments. * Pulls and files medical charts when necessary. * Other duties as assigned. Patient Registration: * Meets with patients to collect required personal, health, and insurance information for the permanent patient record. * Enters accurate patient data into the computer system on a daily basis. * Collects patients' copay/coinsurance/deductible visit deposit at time of service * Keeps accurate, balanced, locked cash bag/box, and is personally responsible for any imbalance in the daily reconciliation of cash receipts. * Verifies insurance eligibility for Medicaid, Medicare, and third-party payors. * Verifies personal income according to established guidelines for all patients. * Follows appropriate computer downtime procedures. * Scans patient registration documents as directed. Requirements C. MINIMUM EDUCATION AND EXPERIENCE * High School graduate or GED certificate * Three to six months related experience and/or training is required. * Bi-lingual English/Spanish is preferred. D. LICENSES/CERTIFICATIONS REQUIRED * None E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED * Knowledge of patient registration procedures and documentation. * Receptionist skills. * Demonstrates knowledge of applicable FCCH patient-related forms and programs. * Ability to interact and communicate with people over the telephone, often in stressful situations. * Knowledge of planning and scheduling techniques. * Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs. * Ability to analyze and solve problems. * Skill in the use of personal computers and related software applications. * Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations. * Ability to maintain quality, safety, and/or infection control standards. * Basic knowledge of general office procedures to include filing, copying, and faxing. * Ability to use a multi-line telephone to schedule appointments. * Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts. * Ability to work on multiple tasks within established deadlines. * Ability to work under the direction of a supervisor and follow instructions for work completion. * Ability to take the initiative to resolve patient concerns and problems. * Able to work well with diverse groups of people F. Age of Patients Served * All ages. G. Physical Characteristics/Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. * Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. * Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. * Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. * Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.