Medical records clerk jobs in Round Rock, TX

Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system. Verifies insurance coverage or determines patient self-pay responsibility and provides cost information. Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests. MINIMUM REQUIREMENTS ADDENDUM Must pass PSS or CCS training program and successfully complete competency exam to maintain position. Experience Preference: Prior customer service experience is strongly preferred

Job DescriptionBenefits: Company parties Competitive salary Free food & snacks Free uniforms Health insurance Opportunity for advancement Job Title: Compliance and Student File Coordinator Location: Training Center of Central Texas, Harker Heights, TX Position Overview We are seeking a detail-oriented and organized Administrative & Compliance Coordinator to manage student records, ensure compliance with Texas Workforce Commissions (TWC) and Veterans Affairs (VA) regulations. This role is essential to maintaining operational efficiency and regulatory integrity in our educational environment. On occasion, you may be asked to assist with the enrollment process including meeting with prospective students. Key Responsibilities Compliance and Record Management Ensure student files are complete and compliant with TWC regulations, with regular audits and documentation. Manage records for student refunds, withdrawals, and other compliance-related paperwork. Conduct weekly compliance checks on new files, aiming for 100% compliance by the end of the third month. Create new student files, ensuring all appropriate documentation and signatures are captured Follow-up with students to ensure they have turned in all necessary forms/documents. Maintain confidentiality and security of sensitive student and financial information. Assist with front office duties, including greeting visitors, answering questions, and directing inquiries. Provide backup support during peak enrollment periods, ensuring prospective students receive timely responses. Assist prospective students with filling out enrollment forms. Take prospective students on a tour of the school. Qualifications Education: An associate degree or higher is required. Experience: Minimum 1-3 years in student services, customer service, or compliance roles, ideally within an educational or vocational training environment. 5 + years preferred. Skills: Strong interpersonal and communication skills. Detail-oriented with excellent organizational abilities for managing records and appointments. Proficient in MS Office and data management software; familiarity with TWC and VA compliance protocols is a plus. Ability to manage multiple priorities and meet deadlines Ability to use/create efficient spreadsheets and track data regularly

Established in 1994, NiteLines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. We're a dynamic and growing health care organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your life's best work. We are currently looking to hire Medical Records Technicians: Release of Information in Temple, TX. Location: Temple, TX. Hours: Monday through Friday (except Federal holidays), 40 hours per week between the hours of 8:00am-4:30pm. Pay: $27.56 per hour. Benefits: Health insurance. Dental insurance. Vision insurance. 401(k) Paid sick leave. Paid vacation. 11 paid holidays. Coders needed: Inpatient Coders Outpatient Coders Qualifications: At least one year of full-time experience as a Release of Information (ROI) technician or Health Information Technician performing ROI functions in a medical setting is required. Shall have working knowledge of information technology equipment within the ROI section to efficiently assemble the selected documents. Shall have the ability to navigate efficiently and effectively through the paper and electronic patient record, as well as to utilize the ROI Plus software, to find the requested information. Should have knowledge of the health record tracking system and the facility's patient record storage system to determine if paper records exist; the location of the paper records; and the process to request or recall the records if not at the facility (i.e., stored at a federal storage facility). They shall have a thorough knowledge of health record guidelines and procedures to ensure that a complete search for the requested records is accomplished. Must be a citizen of the United States. Responsibilities: The ROI Technician will be responsible for processing, safeguarding, and releasing Protected Health Information (PHI) and other medical records in accordance with Federal laws, regulations, and policies. Review and validate all requests for medical information to determine the validity of the authorization, appropriateness, and scope of disclosure. Accurately process release requests in accordance with VHA standards, ensuring that only the minimum necessary PHI is disclosed.

ABOUT AUSTIN REGIONAL CLINIC: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas' largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, Time Off, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance and Development. For more information visit ********************************************* PURPOSE Coordinates EMR Help Desk activities to ensure end user requests for help, training or optimization are addressed by the appropriate members of the EMR team. Works closely with end users to identify training opportunities and develops material to reinforce best practices as outlined by EMR Management team. This person will also be responsible for maintaining the Epic training environment, testing Special Updates, and updating certain system settings under the guidance of EMR analysts. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. ESSENTIAL FUNCTIONS Clearly communicates complex system design and/or workflow processes to end users in a manner that is accessible to various levels of technological understanding. Collaborates with EMR Analysts to better understand the potential and/or limitations of system design. Executes EMR Help tasks as assigned and prioritizes incoming requests as outlined by EMR leadership. Provides Dragon support to new and existing users. Updates and/or maintains basic system settings in EpicCare Ambulatory under the guidance of EMR analysts. Maintains Epic training environments by building patients, appointments and relevant content as necessary. Performs testing of each training environment prior to distribution to other departments. Delivers optimization training as updates occur, and provides one-on-one efficiency training as requested. Participates in system upgrades through analysis, testing and development of documentation to support workflows and procedures. Designs eLearning materials, demonstrations, and simulations using content creation software (Captivate, Articulate, etc.) as outlined by the EMR Management team. Updates and maintains EMR Sharepoint site with tip sheets, FAQs or other reference material. Leads classroom training by presenting training material clearly and with confidence. Attends meetings, participates in workgroups and/or serves on committees. Demonstrates enthusiasm and professionalism when collaborating with team members and other employees. OTHER DUTIES AND RESPONSIBILITIES Performs other duties as assigned. QUALIFICATIONS Education and Experience Required: High school diploma or equivalent. Bachelor's degree or an equivalent combination of education and/or experience Preferred: Two (2) or more years of training experience, including the creation of training materials. One (1) or more years of healthcare experience. Experience in electronic medical records applications and/or delivery of technical and/or application training. Knowledge, Skills and Abilities Ability to enjoy the challenges encountered in a growing entrepreneurial environment and remains flexible during times of change. Strong understanding of organizational workflows specific to a clinic setting. Strong computer skills including, but not limited to, Microsoft Office and Adobe. Strong organizational skills. Excellent written and oral communication skills. Skill with creating elearning materials and utilizing elearning software such as Captivate/ Articulate. Demonstrates accuracy in documentation and attention to detail. Excellent customer service skills. Excellent interpersonal & problem solving skills. Ability to work in a team environment. Ability to manage competing priorities. Ability to handle multiple projects simultaneously Ability to engage others, listen and adapt response to meet others' needs. Ability to align own actions with those of other team members committed to common goals. Ability to perform job duties in a professional manner at all times. Ability to understand, recall, and communicate, factual information. Ability to understand, recall, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to apply common sense in performing job. Skill in analyzing and interpreting financial records. Certificate/License: None. Schedule: Monday through Friday, 8:00am to 5:00pm (Mostly Remote, will have required in-person days at the clinics on a regular basis) Location: Candidates must be located in Texas and be available for occasional in-person training and team meetings in Austin, Texas.

A Health Information Management Clerk assists requesters with access to protected health information. Responds to requests for medical information by performing duties in accordance with established hospital and departmental policy and federal laws. Reports to: Director of Health Information Management (HIM) FLSA Status: Non-Exempt Job Requirements: Minimum Education High school diploma or equivalent required Excellent oral and written communication skills Computer skills and knowledge of computer software required Required Skills Familiarity with organization and functions of each hospital department Ability to problem-solve effectively and handle stress in a positive manner Maintain harmonious relationships with nursing personnel, medical staff, hospital administration, and all hospital departments Essential Functions Ensures appropriate Emergency Room charts have EMS reports attached timely. Responsible for helping all customers that come to the window in a timely and courteous manner. Preps charts for scanning according to the productivity standards. Scans medical records according to the daily productivity standards as appropriate. Performs quality control checks on previously scanned reports as deemed appropriate. Maintains HIPAA standards at all times. Receives calls to the department and routes them accordingly. Analyzes assigned records time permitting Log all records in designated log book that have been shredded. Reviews all patient requests for Patient Portal access. Performs other duties as assigned. Functional Demands Standing, sitting, walking, bending (45-90 degree angles) are required May require stair climbing and lifting objects Reading and writing as appropriate to medical documentation for the review process Speech, hearing, and visual acuity are necessary in order to perform job functions Work involves mental alertness Excellent prioritization and organization skills

PURPOSE STATEMENT: Perform clerical duties associated with obtaining, completing and maintaining a patient medical records. ESSENTIAL FUNCTIONS: Sort, file and collate a variety of medical records and information such as progress notes, treatment plans, nursing/clinical notes and discharge summaries into the patient's medical record. Create medical record files. Ensure medical records are complete, accurate and timely. Research lost or missing records/information in accordance with established procedures. Answer requests for medical records from outside agencies and third-party sponsorship. May communicate with transcriptionist or transcription vendor to resolve issues/errors regarding reports. Assist designated staff in locating records in the medical records department. Maintain accurate logs, card files, statistics and information release forms for providing medical record information. Ensure medical record is complete prior to filing/re-filing and accurately update log. Perform medical record audits. OTHER FUNCTIONS: Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: High school diploma or equivalent required. Experience in quantitative medical record reviews preferred.

Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: 30 days PDO - Up to 6 weeks (PDO includes company observed holidays) Continuing education opportunities Scholarship program for employees Matching 401(k) plan for all employees Comprehensive insurance plans for medical, dental and vision coverage for full-time employees Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees Flexible spending account plans for full-time employees Minimum essential coverage health insurance plan for all employees Electronic medical records and mobile devices for all clinicians Incentivized bonus plan Responsibilities Ensure the integrity of the patient medical record. Provide clerical support and process signed and unsigned orders, 485's, and other key documents. Ensure documents are saved to the patient medical record. Qualifications Education and experience, essential Must possess a high school diploma or equivalent. Must have demonstrated experience in the use of a computer, including typing and clerical skills. Must have basic demonstrated technology skills, including operation of a mobile device. Education and experience, preferred Six months experience in medical records in a health care office is highly preferred. Requirements Must possess a valid state driver license Must maintain automobile liability insurance as required by law Must maintain dependable transportation in good working condition Must be able to safely drive an automobile in all types of weather conditions *For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license. Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From patient intake technology supported by OTech, to HealthMark' s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country. : HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. POSITION: Onsite Medical Records Processing Specialist LOCATION: Temple, Texas Entry level job duties include but not limited to: JOB ROLE AND RESPONSIBILITIES: Complete all incoming ROI requests in a timely and efficient manner. This position must maintain 100% ROI Accuracy. This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests. This position must keep all queues current. Validates requests and authorizes for release of PHI according to established procedures. Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing. Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal. Complete legal affidavits and questions as needed. Regularly scan ROI request into chart. Abides by the ROI policy specific to both HealthMark and the client. This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client. This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs. Maintain and update facility guide as needed. Provides excellent customer service by being attentive and respectful. Follows-through as promised. Proactive in identifying PT complaints with the ability to de-escalate as needed. Communicate effectively with customers. Achieve maximum customer satisfaction. Qualities that the candidate for this position should include: Fast learner Dependable Quick worker Team player Positive attitude Someone who strives to do more. Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

Employment Type: Full-Time, Mid-Level Department: Office Support CGS is seeking an experienced Records Management Specialist to provide technical, management, and documentation support for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * Provides technical support for records management programs, dockets, records center, or other information services under the supervision of a Records Information Manager. * May assist in planning and program development, analysis of records or docket management problems, and design of strategies to meet ongoing records or docket management needs. * Specific technical duties may vary according to the needs of the work site and include, but are not limited to, response to inquiries; collection maintenance and retrieval tasks; metadata review and input; equipment maintenance; and use of automated information systems, such as the Federal Docket Management System (FDMS). Qualifications: * At Level III, the personnel must have at least three (3) years of records management experience. * Experience with at least one automated information system is required. * A college degree is preferred but not required. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Email: [email protected] #CJ $55,000 - $75,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cognito LLC, a Planned Systems International (PSI) joint venture, is seeking a Medical Records Technician to support the ICE Health Services Corps (IHSC) at the T. Don Hutto Detention Center in Taylor, TX. As a civilian contractor working for Cognito, you will utilize your abilities as a Medical Records Technician to provide the safe delivery of high-quality health care to those in ICE custody. The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services. IHSC serves as the medical experts for ICE for detainee health care. Be a Part of the Team: Cognito, is a Mentor-Protégé Joint Venture between QuarterLine Consulting Services and Resolution Think. Cognito is completely committed to providing high-quality service to our customers and to delivering world-class healthcare. The Benefits: Our team offers competitive compensation packages, a full range of benefits, continuing education, and excellent work-life balance to ensure your success. Type of Work: Full Time Location: T. Don Hutto Detention Center - Taylor, TX Essential Functions and Job Responsibilities The Medical Records Technician (MRT) is responsible for the day to day tasks required to maintain the electronic health record(eHR) for IHSC. The responsibilities include, but are not limited to: receiving, scanning, verifying, and filing medical documentation ensuring complete medical records are provided when required. MRT's perform daily checks within the eHR and address any outstanding items with the appropriate staff member. The role of the MRT is integral to the overall function of the clinic and patient care, ensuring accuracy and timeliness of available information for providers while also monitoring ongoing tasks for completeness. Through the eHR system, the MRT will schedule appointments as requested, perform data entry and running of data reports from the system. The MRT must always maintain confidentiality and security of the eHR. IHSC is a dynamic environment requiring flexibility by the MRT due to shifting priorities to meet mission needs on a daily basis. IHSC operates 24/7/365; this position is required to respond during an emergency activation. This full-time position requires availability to workdays, evenings, as well as weekends and holidays. Night shifts may be requested at times based on mission needs but are generally not required. (site specific). On-call availability is not required for this position. Prepares, updates, and maintains a medical record for each patient ensuring accuracy of information. Maintains appointment system for patients and clinical staff where applicable. Tracks compliance with internally scheduled patient appointments, making timely reminder notices to IHSC staff prior to each appointment where applicable. Files/scans laboratory, radiology, and other reports in appropriate sections of the electronic medical record within prescribed timeline. Routes clinical reports to appropriate clinic staff within prescribed timeline. Archives clinical information from the medical record within prescribed timeline in accordance with established IHSC policy and procedures. Reviews all documentation for completeness and routes incomplete documents to the appropriate provider for correction prior to placing/scanning in the medical records. Uses multiple systems to process a variety of narrative and tabular material (e.g., correspondence, tabular data, reports, etc.) to prepare, update, and maintain a medical record and provide required and requested information to appropriate medical personnel. Performs record keeping functions in accordance with program policies and position. Maintains a high level of proficiency and ease of use utilizing electronic health records. Completes and passes Medical Records Technician competencies initially and annually. Completes all initial, annual and ad hoc training as required/assigned. Serves as a team member for analyzing established protocol practices and identifying areas for improvement. Maintains patient confidentiality, and confidentiality of medical records in compliance with the Privacy Act and HIPAA regulations in all work activities. Adheres to and maintains awareness of; IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC. Adheres to and participates in: IHSC's Safety, Prevention, Infection and Control, Quality Improvement, Patient Education and other programs and collateral duties as appropriate to position. Attends and participates in general/medical staff meetings. Minimum Requirements Degree/Education: High School Diploma or GED equivalent Certification: Maintains Heartsaver CPR AED certification through the American Heart Association Experience: Minimum 1 year of experience in a healthcare setting as a Medical Record Technician, Unit Clerk, Medical Record Clerk, or similar position where the processing of electronic medical/health crecords was part of the daily responsibilities. Minimum 1 year of direct experience with proficiency in Microsoft Office rograms, specifically MS Word, Excel, Outlook, and SharePoint Credentialing: Ability to pass background check and drug screen. Current physical and immunizations. Knowledge of the basic principles of standard electronic medical record procedures, methods, and requirements to perform a full range of routine medical records management. Knowledge of the procedures, rules, operations, sequence of steps, documentation requirements, time requirements, functions, and workflow to process electronic medical records, to review records for accuracy and completeness, and to keep track of processing deadlines. Knowledge of medical terminology. Ability to manage high volume of medical records daily to include intake, discharge, and requests for records from outside sources. Receives and processes requests for information in accordance with the Fair Information Practice Principles and Privacy Act. Ability to recognize documentation inconsistencies and take appropriate action to resolve. Ability to maintain an electronic medical record system and ensure compliance with all regulatory agencies that provide governance and guidance on handling medical records in an appropriate manner. Ability to work in a multi-cultural and multi-lingual environment. Ability to work approximately 90% of time using computers, scanners, and printers. Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands. Ability to adapt to sudden changes in schedules and flexibility in work requirements. Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders. Ability to establish and maintain positive working relationships in a multidisciplinary environment. Ability to navigate in an electronic work environment including electronic health records, web-based trainings, and communications. Knowledge of, and functional proficiency in common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook, and SharePoint. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII). Physical Demands The work requires some physical exertion, such as long periods of standing; walking or jogging unaided over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or equipment. The work may require specific, but common, physical characteristics and abilities, such as agility and dexterity, visual, and hearing capabilities. Must be able to respond to any medical emergency in the facility, via foot, within four minutes and perform CPR/emergency care standing or kneeling. Must have the ability to assist sick, injured, or aging detainees or staff exiting the building during an emergency. Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

Create the future of e-health together with us by becoming a Patient Services Account Coordinator - Onsite At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Customer and Patient Support (Bilingual - English/Spanish) Directly engage with patients and customers in English and Spanish, providing outstanding service and support both in person and by phone. Clearly and courteously communicate to address and resolve patient and customer requests, including handling complex or stressful situations with empathy and professionalism. Promote a positive and collaborative work environment by maintaining a proactive, solutions-oriented attitude and collaborating effectively with team members and leadership. Efficiently manage multiple tasks and projects while adapting to the demands of a fast-paced, high-volume healthcare setting. Actively pursue opportunities to acquire new skills and improve processes to enhance the quality of patient service and support. Your Qualification: Must be fluent in both English and Spanish, with strong verbal and written communication skills in both languages. Minimum of one year's experience in healthcare settings and working with Practice Management systems. Must be available between the hours of 7AM - 5PM EST. Experience in customer-facing communication skills, with the ability to provide courteous and professional service to patients and clients in a fast-paced environment. Proven capacity to manage multiple tasks and prioritize effectively within a high-volume, dynamic organizational setting. Solid working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint). What you can expect from us: Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Looking to elevate your career? Join us! Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:00am-5:00pm Department Highlights: Strong team collaboration Compassion and empathy to our patients and the team Join an innovative team working toward making healthcare more accessible, integrated, and reliable Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred Basic knowledge of cash handling; Basic knowledge of medical terminology, preferred; Ability to read, write, and comprehend simple instructions and short correspondence; Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions; Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time; Experience using Microsoft Office Suite: knowledge of RIS software preferred A Day in the Life of a Patient Service Representative: Provide services and support for the following areas: Understands, promotes and demonstrates the Solis Way Greet patients in a professional and friendly manner; Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information; Explain forms to patients and assist with form completion, via paper or tablet, as necessary; Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality; Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary; Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary; Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests; Schedule and reschedule patients as necessary; Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report; Participate in front office training to stay abreast of front office policy and procedures Why Solis Mammography? A Great Place to Work for the fourth year in a row! Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

Job Details Surgeon's Point Surgery Center - Cedar Park, TX Part Time High School $16.00 - $22.00 Hourly None Day Admin - ClericalDescription Responsible for assisting in all support functions and aspects of the business office to meet the stated mission, goals, and objectives of the Center. The staffing of the Center is based on a teamwork concept. All employees will be cross trained in other jobs and will be expected to perform duties, other than their normal ones, as required by patient needs. Duties and Responsibilities Promotes the mission, vision, and values of the organization. Greets and directs visitors and patients in a prompt, courteous, and helpful manner, answers routine inquiries. Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment. Answers telephones, route calls, takes messages and provides general information. Opens and routes incoming mail; distributes correspondences and other material to appropriate people. Performs a variety of routine typing assignments as appropriate to the position; may draft basic correspondence, enter data, and print letters, labels, reports and/or other materials; creates and mails form letters. Copies, files, and/or scans and saves materials as requested; sends facsimiles. Maintains, processes or updates files, records, and other documents. Orders, stocks and/or distributes office supplies; makes coffee and maintains patient refreshment center. Develops and maintains an effective working relationship with patients, families, visitors, and staff. Documents concisely, precisely, and accurately on all records or documents as indicated by policy. Participates in quality assessment activities as directed for continuous improvement of the facility. Seek guidance and validation when situations arise which exceed the incumbents capabilities. Maintains confidentiality of patient and Center related business. Regular, physical attendance on a predictable basis is essential to the performance of this job. Assists in both day-to-day and special projects and performs other duties as assigned. Qualifications Knowledge, Skills, and Abilities Communication skills: the ability to convey written and verbal information accurately and effectively. Excellent listening skills, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times. Must have excellent computer skills in Microsoft Word, Access, Excel and Outlook and the ability to learn the internal operating system. Ability to compose, type and assemble information in proper business form; type at least 40 words per minute. The ability to work concurrently on multiple projects with varying priorities. Works well under pressure and within deadlines and gives great attention to detail. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. The ability to read and understand information and ideas presented in writing/type. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Time management: the ability to manage time. Ability to be flexible with schedules and duties; including, willingness and ability to work overtime. Excellent judgment and creative problem-solving skills. Self-reliant, good problem solver results oriented. The candidate will be highly motivated and work well both independently and in a team environment. Detail oriented, trustworthy, accurate work output and organized. Qualifications High school diploma or equivalent preferred. Previous experience and/or training in related field

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include appointment scheduling (medical (primary care and specialty), dental and behavioral health), providing information about the status of patient prescriptions, serving as a single point-of-contact for community providers serving CommUnityCare patients, and relaying messages to clinic staff as needed. Responsibilities Essential Duties: * Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments, using a multiline phone, and performing data entry into the EPIC Electronic Practice Management (EPM) system. * Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. * Maximize CommUnityCare resources through efficient scheduling practices. * Appoint and know protocols/practices for CUC specialty clinics. Use independent judgement combined with protocols to appoint a variety of specialty clinics across the organization. * Interview new patients and/or their representative to identify the proper match with a CommUnityCare clinic and primary care provider (PCP). Gather patient demographic and insurance information to begin the scheduling process. * Identify urgent scheduling needs and prioritize them with the appropriate clinic. * Resolve patient inquiries, including explanation of: * Benefits and eligibility information * Billing and payment options * PCP selection * Specialty clinic protocols and procedures * Authorization for treatment * Facilitate connection to financial screening services. * Perform other duties as assigned. * Ensure a positive patient experience through professional interaction with patients and proper phone greeting etiquette. Maintain strict confidentiality of personal health information (PHI). * Maintain patient experience metrics (including talk time, wrap up time, call abandonment, wait time between incoming calls and wait time before call is answered) below targeted levels. * Obtain satisfactory scores on PNC-related items on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Patient-Centered Medical Home (PCMH) and any other survey tool. * Schedule appointments accurately and efficiently, using established guidelines for open access and load leveling. * Understand intricacies of specialty appointing, protocols, and appoint to a variety of specialty procedure schedules. * Follow standardized patient scheduling practices, utilizing telephone scripts as provided. * Maintain a positive and flexible attitude, cooperate and work collaboratively to help others. * Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others. * Collaborate with all departments and divisions of CommUnityCare to provide patient-centered care. * Follow the CommUnityCare Code of Conduct and exhibit CommUnityCare Core Values at all times Knowledge/Skills/Abilities: * Knowledge of appointment scheduling and insurance verification procedures. * Minimum 6 months experience appointing primary care for CommUnityCare * Must meet or exceed metric evaluation scores * Ability to implement Open Access principles, including load leveling. * Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager/supervisor. * Working knowledge of the EPIC EPM/EMR Systems and standard Microsoft Office tools, including Outlook, Word, and Excel. * Bilingual (English/Spanish) strongly preferred * Ability to multitask while working in a fast-paced environment. Qualifications MINIMUM EDUCATION: High school diploma or equivalent. MINIMUM EXPERIENCE: * Minimum of 1 year previous experience in a medical or call-center setting required. * Previous scheduling, registration, billing, or administrative assistant experience preferred

Job Details 112-00-Austin - Austin, TX $19.00 - $22.00 HourlyDescription Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Responsibilities include, but are not limited to, the following: Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. Closes the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Other Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions, and be exposed to bodily fluids on a regular basis. Typical Working Condition Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. COMPENSATION INFORMATION Actual compensation may vary depending on job-related knowledge, skills, and experience. Qualifications EDUCATIONAL REQUIREMENTS: High school diploma required. QUALIFICATIONS AND EXPERIENCE: Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required

Full-time Description Purpose: Responsible for greeting all customer/patients, collecting and documenting correct information, appropriate scheduling/re-scheduling/confirming of all patient's appointments, and maintaining an orderly flow of patients/customers through the reception area. Responsibilities: Greets and check-in patients for appointments or services. Confirms patient information and enters changes into computer system. Prepares charts for visits and notifies clinical staff of patient arrivals. Schedules and confirms all appointments as well as reschedules appointments when Physician and/or patient schedule changes. Prepares patient schedules for following day. Collects all appropriate fees, copays, and outstanding charges. Answer incoming phone calls and handle properly via appropriate transfer, taking a message, or follow-up and return a call. Takes appropriate action for medical and non-medical emergencies occurring within the office. Ensures reception and lobby areas are safe, organized, and clean. Performs opening and closing duties for the care center. Performs other duties as assigned. Requirements Skills, Education, & Experience: High School diploma or GED is required, prefer some college. 1-2 years' experience in medical office environment preferred. Excellent communication skills and be able to follow oral and written instructions. Demonstrates proficiency in personal computer office applications, such as word processing, databases, and scheduling software. Strong organizational and time management skills. Excellent customer service skills. Physical/Mental Abilities: Ability to multi-task and prioritize duties. Ability to handle high stress situations and adapt to changing circumstances. High attention to detail. Ability to put patients at ease. Must be able to stand, sit, bend, and walk. May be required to climb ladders to pull patient records. Must be able to maintain confidentiality. Ability to operate telephones and standard office equipment such as photocopiers and facsimile machines. Ability to maintain professional working relationships with staff and patients. Must be able to lift up to 30 lbs. Salary Description $18-$21 hourly

As the Guest Ambassador, I report to the Practice Manager. I create the initial connection with all DOC guests and ensure that our Core Value of tenacious caring occurs from the moment they enter our DOC clinic until the time they exit. I do this by understanding the value of communication, a helpful hand and the importance of relating to one's needs. Lead Outcomes I lead registration, benefits verification and check out procedures. I am able to collect guest payments at time of service. I lead the end-of-day closing procedures. I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner. I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance. I lead DOC costumer service protocols to ensure each guest departs with all of their questions answered and check out procedure complete. I lead office duties including distribution of mail, maintain change till for accuracy, replacement of refreshments in lobby and other general office duties as assigned. Core Responsibilities I facilitate guest flow by notifying providers and other team members of guests' arrival, having awareness of delays, and providing continual communication with all. I provide assistance to new guests, update existing guest demographics, collect personal and financial information, and gather payments. I answer phones, return calls and schedule appointments in professional and timely manner while following all DOC protocols. I verify benefits information for guests and obtain test precertification/authorizations when necessary. I'm responsible for opening and closing clinic and for maintaining a clean and organized lobby throughout the day. I assist our guests as needed. I exemplify the following competencies My leadership is proactive. My behaviors and standards model DOC's values and deliver a service experience that is unrivaled. I use active listening skills. My behavior is enthusiastic. I enjoy working as part of a team. I am flexible and adaptable. I am able to lift up to 50lbs. I am proficient in computer skills.

As the Guest Ambassador, I report to the Practice Manager. I create the initial connection with all DOC guests and ensure that our Core Value of tenacious caring occurs from the moment they enter our DOC clinic until the time they exit. I do this by understanding the value of communication, a helpful hand and the importance of relating to one's needs. Lead Outcomes I lead registration, benefits verification and check out procedures. I am able to collect guest payments at time of service. I lead the end-of-day closing procedures. I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner. I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance. I lead DOC costumer service protocols to ensure each guest departs with all of their questions answered and check out procedure complete. I lead office duties including distribution of mail, maintain change till for accuracy, replacement of refreshments in lobby and other general office duties as assigned. Core Responsibilities I facilitate guest flow by notifying providers and other team members of guests' arrival, having awareness of delays, and providing continual communication with all. I provide assistance to new guests, update existing guest demographics, collect personal and financial information, and gather payments. I answer phones, return calls and schedule appointments in professional and timely manner while following all DOC protocols. I verify benefits information for guests and obtain test precertification/authorizations when necessary. I'm responsible for opening and closing clinic and for maintaining a clean and organized lobby throughout the day. I assist our guests as needed. I exemplify the following competencies My leadership is proactive. My behaviors and standards model DOC's values and deliver a service experience that is unrivaled. I use active listening skills. My behavior is enthusiastic. I enjoy working as part of a team. I am flexible and adaptable. I am able to lift up to 50lbs. I am proficient in computer skills.

JOB DESCRIPTION: Greets, screens, and directs clients to appropriate service. Performs complex clerical duties following established policy and procedures, while maintaining confidentiality of all clients' protected health information. Performs light bookkeeping and accounting work. Uses adding machine and deals with automated client data base and related systems. Conducts themselves in a professional courteous manner at all times. SUPERVISION: Supervised by Registration & Eligibility Managers. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers, and scanners. FUNCTIONS AND RESPONSIBILITIES: Greets clients at the window and directs them accordingly. Answers the telephone according to policy and transfers calls appropriately. Utilize department software as needed (i.e. PMS, EHR, Dentrix, Phreesia, Liberty, etc.). Utilize fast-track registration option for new clients. Schedules appointments for Registration and/or with PCP when necessary for new and established clients. Identify client using three identifiers (i.e. name, DOB and address). Check-in client using practice management system after correctly identified and include in Patient Sign-in sheet. Verify/update client demographic information before each visit and scan proper documentation (i.e. New Address Verification Form). Verify registration period (i.e. sliding fee) is current and request 30-day extension if needed. Verify client has current Consent to Treatment, Patient Centered Rights and Responsibilities and Privacy forms. If not, update and scan into the practice management system. Ask client for insurance information and ensure information is correct in the practice management system. If information is incorrect and/or missing, properly enter and scan information into practice management system. Verify insurance eligibility one day prior to appointment and/or on date of service. Request and track prior authorizations, if necessary. Inform client of any outstanding balance and collect. Provide Payment Plan and explanation, if necessary. Scans clients' documents into Practice Management System and/or Electronic Health Record (EHR) accordingly. Responsible for client fee collection. Provide receipt for client when payment is received. Check-out client in the practice management system. Posts charges in the Center's practice management system after services have been rendered. Responsible for the accurate completion of all encounters, including reconciliation of all daily open encounters. View clinical information to perform certain responsibilities. Reconciles daily financial transaction reports and submits deposit with Journal Cash Analysis report to the fiscal office. Responsible for the security of all money within the work area. Follow-up on Payment Plans. Follow-up on returned mail. Keeps working area clean and organized. Attends and participates in staff development trainings. Assist in the training of other employees as needed. Keeps supervisor informed of departmental issues. Performs other duties as assigned. MINIMUM QUALIFICATIONS: Graduate from an accredited high school or GED graduate. Front office/healthcare experience is preferred. Bilingual in English and Spanish is preferred. SKILLS AND ABILITITES: Ability to effectively communicate verbally and in writing. Ability to work effectively with others and to deal tactfully with professional personnel and Knowledge of customer service concepts and Ability to handle the public sector under stressful and difficult Ability to maintain confidentiality of Ability to operate computer terminal, 12-key calculator and other office machinery (i.e. printer, fax, scanner, etc.). Ability to perform clerical duties (i . filing, data entry, filing out applications). Ability to manage time effectively and efficiently Ability to work flexible hours and ability to travel between locations