Medical Records
Medical records clerk job in Sterling Heights, MI
Job Description
Medical Records
Embark on a fulfilling healthcare career with us and become part of a team that truly values your contributions. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward.
Facility: MediLodge of Sterling Heights
Why MediLodge?
Michigan's Largest Provider of long-term care skilled nursing and short-term rehabilitation services.
Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
Michigan Award Winner: Recipient of the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association.
Key Benefit Package Options?
Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
Specialty Benefits: Reimbursement options for childcare, transportation, and a non-perishable food program for eligible employees.
Michigan Direct Care Incentive: We offer an Eighty-Five Cent Michigan Direct Care Incentive that is added to your hourly wage.
Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
Pet Insurance: Three options available
Education Assistance: Tuition reimbursement and student loan repayment options.
Retirement Savings with 401K.
HSA and FSA options
Unlimited Referral Bonuses.
Start rewarding and stable career with MediLodge today!
Summary:
Creates and maintains resident medical records for the facility.
Qualifications and Education:
High school diploma or equivalent.
Licenses/Certification and Experience:
One year experience as a Medical Records Clerk or with record keeping responsibility in a doctor's office.
Essential Functions:
Creates files for new admissions.
Ensures medical records are complete, assembled in standard order, and filed appropriately.
Locates, signs out, and delivers medical records and follows-up to ensure they are returned.
Compiles statistical data such as admissions, discharges, deaths, births, and types of treatment given.
Operates a computer to enter and retrieve data, type correspondence and produce reports.
Restricts access to resident medical records to those staff members with a valid requirement.
Files documents in accordance with established procedures.
Maintains, retains and archives files in accordance with Company's policy and State and Federal regulations.
Performs other tasks as assigned.
Knowledge/Skills/Abilities:
Knowledge of medical terminology.
Ability to be accurate, concise and detail oriented.
Ability to communicate effectively with residents and their family members, and at all levels of the organization.
Knowledge of resident information and privacy regulations.
ROI Medical Records Specialist - On Site
Medical records clerk job in Ypsilanti, MI
The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*
TASKS AND RESPONSIBILITIES:
Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
Answer phone calls concerning various ROI issues.
If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
Logs medical record requests into ROI On-Line database.
Scans medical records into ROI On-Line database.
Complies with site facility policies and regulations.
At specified sites, responsible for handling and recording cash payments for requests.
Other duties as assigned.
SKILLS|EXPERIENCE:
Demonstrates proficiency using computer applications. One or more years' experience entering data into computer systems. Experience using the internet is required.
Demonstrates the ability to work independently and meet production goals established by MRO.
Strong verbal communication skills; demonstrated success responding to customer inquiries.
Demonstrates success working in an environment that requires attention to detail.
Proven track record of dependability.
High School Diploma/GED required.
Prior work experience in Release of Information in a physician's office or HIM Department is a plus.
Knowledge of medical terminology is a plus.
Knowledge of HIPAA regulations is preferred.
*This job description reflects management's assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.
Medicals Records Clerk - Front Desk
Medical records clerk job in Novi, MI
Job DescriptionBenefits:
401(k)
401(k) matching
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Benefits/Perks
Flexible Scheduling
Competitive Compensation
Career Advancement
Job Summary
We are seeking a Medical Records Clerk / Front Desk to join our team. In this role, you will collect patient information, process patient admissions, and be responsible for the general organization and maintenance of patient records. The ideal candidate is highly organized with excellent attention to detail.
Responsibilities
Follow all practice procedures in the accurate maintenance of patient records
Deliver medical charts to various practice departments
Ensure all patient paperwork is completed and submitted in an accurate and timely manner
File patient medical records and information
Maintain the confidentiality of all patient medical records and information
Provide practice departments with appropriate documents and forms
Process patient admissions and discharge records
Other administrative and clerical duties as assigned
Qualifications
Previous experience as a Medical Records Clerk or in a similar role is preferred
Knowledge of medical terminology and administrative processes
Familiarity with information management programs, Microsoft Office, and other computer programs
Excellent organizational skills and attention to detail
Strong interpersonal and verbal communication skills
Medical Records Specialist
Medical records clerk job in Detroit, MI
Confident Staff Solutions is a leading staffing agency in the healthcare industry, specializing in providing top talent to healthcare organizations across the country. Our team is dedicated to helping healthcare facilities improve patient outcomes and achieve their goals by connecting them with highly skilled and qualified professionals.
Overview:
We are offering a HEDIS course to individuals looking to start working as a HEDIS Abstractor. Once the course is completed, we will connect you with hiring recruiters looking to hire for the upcoming HEDIS season.
HEDIS Course: Includes
- Medical Terminology
- Introduction to HEDIS
- HEDIS Measures (CBP, LSC, CDC, BPM, CIS, IMA, CCS, PPC, etc)
- Interview Tips
Self-Paced Course
https://courses.medicalabstractortemps.com/courses/navigating-hedis-2026
Medical Records Specialist
Medical records clerk job in Novi, MI
Job DescriptionSalary: 20.00
We are looking for a new Medical Records Specialist to join our team. This role is responsible for the electronic processing and organization of medical records. This role demands attention to detail, organization, efficiency and speed in the use of electronic devices and software.
Release of Information Specialist - On-Site Ann Arbor
Medical records clerk job in Ann Arbor, MI
Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC ("VRC") is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC performance or service expectations. This position must conduct interpersonal relationships in a manner designed to project a positive image of VRC.
Key Responsibilities / Essential Functions
* Assigned Release of Information request types will primarily be Continuing Care and Disability Determination Services, with cross-training on other request types as supervisor deems appropriate based on experience and performance
* Accesses Release of Information requests and medical records for healthcare client(s) according to the specific procedure and security protocol for each client
* Completes Release of Information requests daily, prioritizing requests as needed based on turnaround timeframes and procedures of VRC and the service agreement between the healthcare facility and VRC
* validates requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedure
* classifies request type correctly
* logs request into ROI software
* retrieves and uploads requested portions of the patient's medical chart (from electronic or physical repository)
* performs Quality Control checks to ensure accuracy of the release and to avoid breaches of Protected Health Information (PHI)
* checks for accurate invoicing and adjusts invoice as needed
* releases request to the valid requesting entity
* Rejects requests for records that are not HIPAA-compliant or otherwise valid
* For records pulled from a physical repository, returns records to proper location per VRC and healthcare client procedure
* Documents in ROI software all exceptions, communications, and other relevant information related to a request
* Alerts supervisor to any questionable or unusual requests or communications
* Alerts supervisor to any discovered or suspected breaches immediately
* Alerts supervisor to any issues that will delay the timely release of records
* Answers requestor inquiries about a request in an informative, respectful, efficient manner
* Stores all records and files properly and securely before leaving work area.
* Ensures adequate office supplies available to carry out tasks as soon as they arise
* Is available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogs
* Understands that healthcare facility assignments (on-site and/or remote) are subject to change
* Carries out responsibilities in accordance with VRC and healthcare facility policies and procedures as well as HIPAA, state/federal regulations, and labor regulations
* Maintains confidentiality, security, and standards of ethics with all information
* Works with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner
* Alerts supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in work environment
* Must adhere to all VRC policies and procedures.
* Completes required training within the allotted timeframe
* Creating invoices and billing materials to send to our clients
* Ensuing that client information details are kept up to date
* All other duties as assigned.
Requirements
Minimum Knowledge, Skills, Experience Required
* High School Diploma (GED) required; degree preferred
* Prior experience with ROI fulfillment preferred
* Demonstrated attention to detail
* Demonstrated ability to prioritize, organize, and meet deadlines
* Demonstrated documentation and communication skills
* Demonstrated ability to maintain productivity and quality performance
* Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred
* Prior experience with EHR/EMR platforms preferred
* Prior experience with Windows environment and Microsoft Office products
* Displays strong interpersonal skills with team members, clients, and requestors
* Must have strong computer skills and Microsoft Office skills
* Prior experience with operations of equipment such as printers, computers, fax
* machines, scanners, and microfilm reader/printers, etc. preferred
* Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time.
* Must be able to read, write, speak, and comprehend English. Bilingual skills are desirable.
Salary Description
$17-$18
Coder Senior Medical Records
Medical records clerk job in Sterling Heights, MI
Under general supervision and according to established procedures, provides technical support to the Inpatient Coding Staff and coordinates daily workflow based on the needs of the department. On a daily basis, provides the Coding Manager with departmental statistics such as the monitoring/tracking of Inpatient coder productivity and uncoded figures. Works with the Coding Manager and Coding Educator to identify and resolve coding issues. Serves as the primary contact for outside departments for Inpatient coding related questions. Reports to the Director of Medical Records and the Coding Manager a list of aged accounts. Follow-up with the Medical Records Staff and/or Physician as necessary to obtain required documentation to code all accounts in a timely manner. Provides coding support as directed by the Coding Manager.
Essential Functions
* Provides technical coding support to the Inpatient Coding Staff and coordinates daily workflow based on the needs of the department and as directed by the Manager of Coding.
* On a daily basis, submits to the Manager of Coding departmental statistics such as coder productivity and uncoded figures
* Works with the Coding Manager and Coding Educator to identify and resolve coding issues
* Reports all aged accounts to the Director of Medical Records and Manager of Coding. Works with the Medical Records Staff and/or Physician to obtain all necessary documentation to code all accounts in a timely manner.
* Provides coding/abstracting support as directed by the Manager of Coding
* Analyzes patient medical records and interprets documentation to identify all diagnoses and procedures. Assigns proper ICD 9 CM and HCPCS diagnostic and operative procedure codes to charts and related records by reference to designated coding manuals and other reference material
* Applies Uniform Hospital Discharge Data Set definitions to select the principal diagnosis, principal procedure and other diagnoses and procedures which require coding, as well as other data items required to maintain the Hospital data base.
* Applies sequencing guidelines to coded data according to official coding rules.
* Assesses the adequacy of medical record documentation to ensure that it supports the principal diagnosis, principal procedure, complications and comorbid conditions assigned codes. Consults with the appropriate physician to clarify medical record information.
* Answers physicians/clinician questions regarding coding principles, DRG assignment and Prospective Payment System. Assists Finance, Data Processing and other departments with coding/DRG issues.
* Remains abreast of developments in medical record technology by pursuing a program of professional growth and development, attending educational programs and meetings, reviewing pertinent literature and so forth.
* Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards.
* Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
* Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
* Promotes effective working relations and works effectively as part of a department/unit team inter and intra departmentally to facilitate the department's/unit's ability to meet its goals and objectives
* Acts as a liaison with lead technician(s) and provides employee performance feedback as necessary. Performs quality monitoring and works on quality improvement initiatives and projects.
Qualifications
Required
* Associate's degree or equivalent Medical Information Technology (with course work in medical terminology, anatomy, physiology, disease processes, ICD 9 CM coding and prospective payment).
* 2 years of coding experience in an acute care setting
Preferred (any of the following certificates)
* CRT-Registered Health Information Administrator (RHIA) - AHIMA American Health Information Management Association
* CRT-Registered Health Information Technician (RHIT) - AHIMA American Health Information Management Association
* CRT-Coding Specialist, Certified-Physician Based (CCS-P) - AHIMA American Health Information Management Association
* CRT-Coding Specialist (CCS) - AHIMA American Health Information Management Association
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
* Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
* On-demand pay program powered by Payactiv
* Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
* Optional identity theft protection, home and auto insurance, pet insurance
* Traditional and Roth retirement options with service contribution and match savings
* Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Family Medicine Center - 44250 Dequindre Road - Sterling Hts
Department Name
Family Medicine Sterling Heights HOPD - Troy Prof Svcs
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
Days Worked
Weekend Frequency
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling ************.
Records Management Specialist III
Medical records clerk job in Detroit, MI
Employment Type: Full-Time, Mid-Level Department: Office Support CGS is seeking an experienced Records Management Specialist to provide technical, management, and documentation support for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
* Provides technical support for records management programs, dockets, records center, or other information services under the supervision of a Records Information Manager.
* May assist in planning and program development, analysis of records or docket management problems, and design of strategies to meet ongoing records or docket management needs.
* Specific technical duties may vary according to the needs of the work site and include, but are not limited to, response to inquiries; collection maintenance and retrieval tasks; metadata review and input; equipment maintenance; and use of automated information systems, such as the Federal Docket Management System (FDMS).
Qualifications:
* At Level III, the personnel must have at least three (3) years of records management experience.
* Experience with at least one automated information system is required.
* A college degree is preferred but not required.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Email: [email protected]
#CJ
$55,000 - $75,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Release of Information Specialist - On-Site Ann Arbor
Medical records clerk job in Ann Arbor, MI
Requirements
Minimum Knowledge, Skills, Experience Required
High School Diploma (GED) required; degree preferred
Prior experience with ROI fulfillment preferred
Demonstrated attention to detail
Demonstrated ability to prioritize, organize, and meet deadlines
Demonstrated documentation and communication skills
Demonstrated ability to maintain productivity and quality performance
Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred
Prior experience with EHR/EMR platforms preferred
Prior experience with Windows environment and Microsoft Office products
Displays strong interpersonal skills with team members, clients, and requestors
Must have strong computer skills and Microsoft Office skills
Prior experience with operations of equipment such as printers, computers, fax
machines, scanners, and microfilm reader/printers, etc. preferred
Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time.
Must be able to read, write, speak, and comprehend English. Bilingual skills are desirable.
Salary Description $17-$18
Title and Registration Specialist I
Medical records clerk job in Farmington Hills, MI
Dealership:L0642 North Central Finance Center
Title and Registration Specialist Employment Type: Full-time 9:00 AM- 6:00 PM
Drive Your Career Forward with Lithia & Driveway
Suburban Farmington Hills Honda is powered by Lithia! Lithia & Driveway (LAD) is a Fortune 500 company and one of the largest automotive retailers in North America, with nearly 450 dealerships across the U.S., Canada, and the U.K. Our Dealership Accounting teams are essential partners in our success, ensuring accuracy, consistency, and compliance across all financial operations. With a strong focus on collaboration, growth, and continuous improvement, we offer the tools and support you need to build a rewarding accounting career in a fast-paced, dynamic environment. Join us and be part of a team where your impact truly drives the business forward.
With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets.
Our success is fueled by four core values:
Earning Customers for Life
Improving Constantly
Taking Personal Ownership
Having Fun
Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel.
We'd love to have you join us on our journey.
What You'll Do:
Review and analyze inbound and outbound vehicle title and registration documents for accuracy and submit them to the appropriate government agencies.
Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively.
Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork.
Work directly with government personnel when needed to resolve registration or title discrepancies.
Follow up with internal LAD personnel to correct issues identified during the purchase or sale process.
Meet company-established benchmarks for accuracy, timeliness, cure rates, and efficiency.
Apply effective strategies to diagnose and resolve administrative and occasionally complex issues in a timely manner.
Perform additional tasks and responsibilities as needed to support the title and registration function.
What You'll Bring:
Strong attention to detail - essential for reviewing and processing title and registration documents accurately.
Excellent communication skills - for interacting with customers, internal teams, and government personnel.
Time management - to meet deadlines and performance standards.
Active listening - to understand and resolve customer and administrative issues effectively.
Critical thinking - for diagnosing and resolving both routine and complex title/registration problems.
Ability to work independently - especially important in a role that requires self-motivation and accountability.
Experience: 1+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork is preferred.
Notary helpful but not required.
We Offer Best-in-Class Industry Benefits:
The full salary range for this position is $35,000 - $55,000 annually. The anticipated starting pay for this role is $20-23/hr., based on factors such as skills, experience, and internal equity. Final compensation will be determined through the interview process and in accordance with applicable pay equity and transparency laws.
Medical, Dental, and Vision Plans starting after 30 days
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Qualifications:
High School graduate or equivalent required
18 years or older
We are a drug-free workplace
If you are ready for a change, if you are ready to learn more, grow more and do more than you've ever done before, apply today.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Auto-ApplySurgical Coordinator
Medical records clerk job in Troy, MI
Full-time Description
Pelvic Rehabilitation Medicine is a physician-led specialty health care organization whose core business is to provide evidence-based, individualized treatment services for those suffering with chronic pelvic pain. Approximately 15-25% of men and women suffer from pelvic discomfort. In the US chronic pelvic pain effects 28 million women and is projected to grow to 43.6 million by 2050 according to the NICHD. Currently, chronic pelvic pain accounts for 20% of gynecology visits. Pelvic Rehabilitation Medicine has positioned itself at the center of the pelvic pain ecosystem. We are nationally recognized experts dedicated to reducing the number of people suffering from this affliction.
Pelvic Rehabilitation Medicine was formed in 2017 and is headquartered in West Palm Beach, FL. Since its inception PRM has experienced rapid growth and routinely attracts patients from across the US and internationally. Pelvic Rehabilitation Medicine's fast-paced success has garnered the attention of the investment community positioning it to expand into new markets. Current markets include NYC, New Jersey, Long Island, Washington DC, Miami, Birmingham, Dallas, Houston, Chicago, and Atlanta. Further expansion is planned for 2022.
JOB TITLE: Surgical Coordinator
Job Responsibilities:
Schedule's outpatient medical procedures, for patients with appropriate provider and time/location slot
Request pre-operative clearances from PCPs office
Submit booking/orders to outpatient Surgical Center
Provides patients with Surgical paperwork such as consents, drop instructions, pre/post-operative instructions, and financial responsibility
Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed: takes appropriate action in responding to questions from patients
Provides patient education by reviewing patient pre-operative instructions and medications with the patient while maintaining patient confidentiality
Provides great patient experience and delivers high level of service
Develops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but day of surgery as well
Achieves company set key performance indicators and maintains surgical schedules for surgeons
Notifies patients of all scheduled appointments
Verify all insurance and obtain any authorizations needed
Prepares all paperwork for physician for surgery
Ensure that all pertinent information for upcoming surgery, such as booking sheets, insurance information, prior authorizations, pre-op/medical clearance, is sent to the appropriate surgical facility
Answers all telephone inquiries from patients and primary care physicians concerning surgery and/or related concerns.
Business Development & Practice Growth:
Support the surgeon in building and maintaining referral relationships with OB/GYNs, PCPs, pain management specialists, physical therapists, and fertility clinics
Coordinate office visits and lunches for local offices
Track referral patterns and generate reports to help inform strategic outreach
Follow up with prospective patients and referring providers to encourage continuity of care and promote surgical treatment options
Collaborate with growth team and operations team to help implement local campaigns to increase surgical volume
Act as a liaison between the practice and local healthcare networks, building strong relationships to strengthen PRM's reputation and reach in the community
Monitor trends in patient inquiries, cancellations, and referral conversions to provide actionable insights
Requirements
REQUIRED QUALIFICATIONS:
High School Diploma or Equivalent
2-4 Years full-time surgery scheduling experience
Willing and able to follow directions and adhere to priorities
Must have a can-do, will-do attitude.
Superior knowledge of coding guidelines and reimbursement schemes
Must have exceptional organizational and computer skills
Conversational knowledge of medical terminology, acronyms, techniques.
Excellent written and oral communication
Solid analytical skills
Ability to work independently and with a team.
PREFERRED QUALIFICATIONS:
3 years eClinical Works RCM experience in patient account and denial management
Salary Description $24 - $28 per hour
Certified Peer Specialist
Medical records clerk job in Detroit, MI
Job DescriptionAbout Us
Join Focused Staffing Group and be a catalyst for positive change! At Focused Staffing, we don't just fill positions-we transform lives, one rockstar talent at a time. Whether you're eager to make a meaningful difference in behavioral health or dedicated to empowering students in K-12 education, our mission is to connect skilled, passionate professionals with the communities that need them most. As a leader in specialized staffing, we provide exceptional opportunities and support for every member of our team, creating lasting impact for those we serve and those who serve with us. Discover how your unique strengths can help build brighter futures across schools and behavioral health organizations nationwide.
Want to love what you do? Let's make it happen! Check out our candidates' success stories!
The Role
We are seeking a compassionate Peer Support Specialist to provide guidance and support to individuals facing mental health and substance use challenges. Using lived experience and professional training, you will empower clients to develop coping strategies, build resilience, and achieve personal recovery goals.
This position is ideal for someone who is empathetic, patient, and committed to fostering a safe and supportive environment for clients at various stages of their recovery journey.
What You'll Do
Participate in the orientation process of new clients and complete intakes, assessments, and necessary documentation.
Provide one-on-one support to clients, helping them build recovery networks through support groups, 12-step meetings, and community events.
Assist clients in accessing essential resources such as housing, food, health insurance, and clothing.
Complete recovery plans, authorizations, and re-authorizations in a timely manner.
Facilitate educational groups, therapy sessions, and recovery-related activities with effective communication and theoretical knowledge.
Conduct or facilitate random urine analyses as requested.
Maintain regular contact with clients via meetings and phone calls.
Provide coverage as needed, including evenings, weekends, and holidays.
Support and adhere to organizational policies, participate in professional development, and contribute to a positive program culture.
Qualifications
High school diploma or equivalent required.
One year of experience in substance abuse treatment and/or mental health support.
Certified Peer Recovery Mentor - Michigan (CPRM-M) or Peer Support Specialist certification (or completion plan upon hire).
No felony convictions within the past five years.
Strong organizational skills and knowledge of community resources.
Experience in group facilitation preferred.
Familiarity with the 12-step model, Social Model, and substance abuse provider networks preferred.
Proficiency with Microsoft Office; ability to use databases and documentation systems preferred.
Medical Receptionist
Medical records clerk job in Ann Arbor, MI
Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. Job SummaryTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
Qualifications· High School graduate or equivalent. · Previous medical clerical experience preferred. · Basic computer knowledge, e.g., Microsoft Office. · Accuracy and detail orientation. · Positive customer service skills. · Well-groomed appearance. · Clear and articulate phone mannerisms. Benefits/Perks· Competitive pay package· Flexible Scheduling· Great small business work environment with tremendous growth opportunities
Retirement benefits, profit sharing, and free financial planning
Paid time off, health insurance, dental insurance, and more!
Compensation: $15.00 - $18.00 per hour
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Auto-ApplyPatient Service Coordinator - Part Time
Medical records clerk job in Madison Heights, MI
NOW HIRING PATIENT SERVICE COORDINATOR - PART TIME ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.
As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams.
Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home!
OUR VISION & VALUES
At Blue Cloud, it's our vision to be the leader in safety and quality for
pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.
* We cheerfully work hard
* We are individually empathetic
* We keep our commitments
ABOUT YOU
You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.
YOU WILL
* Greet and register patients and family members
* Manage appointments and daily schedule
* Manage and provide patients and their families with appropriate forms and informational documents
* Provide Customer service
* Escalate any issues, questions, or calls to the appropriate parties
YOU HAVE
Requirements + Qualifications
* High School Diploma or equivalent
* 2 to 3 years of customer service experience in high-volume dental or medical office setting.
* Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively.
* Computer skills to include word processing and spreadsheet.
Preferred
* Strong background in patient care environment
* Bi-lingual (English/Spanish)
BENEFITS
* We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K.
* No on call, no holidays, no weekends
* Bonus eligible
Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Medical Office Coordinator Regenerative Medical Clinic $22-$25hr + Growth
Medical records clerk job in Southfield, MI
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
We are seeking a highly organized, detail oriented Medical Office Coordinator to support high-efficiency day to day operations and play a key role in exceeding the clinics performance goals. This is not a passive front desk job. Our ideal team member will bring initiative, creativity, and results.
As the clinic evolves into a regenerative medicine model, youll help shape both the clinical experience and the growth of an innovative practice.
In the coming months well be opening a new location, creating opportunities for leadership and advancement.
Key Responsibilities
Manage the patient schedule with a goal of 95% schedule fill rate
Confirm patient appointments, manage reminders, and ensure low cancellation/no-show rates (
Monitor and maintain patient volume targets
Make outbound calls to past and current patients to drive reactivation and follow-ups
Coordinate patient check-in/out, insurance verification support, and proper flow of medical records
Track and report key metrics that improve patient retention and revenue growth
Support team building, staff training, and efficiency initiatives
Track and replenish clinical and office inventory weekly to prevent shortages
What Success Looks Like
95%+ schedule fullness across all providers
Less than 10% cancellation and no-show rate
200+ outbound calls per week (past patients, reactivations, confirmations)
Timely documentation and patient communication logging
Qualifications
Bachelors degree or equivalent
2+ years of experience in medical office coordination or front desk in a healthcare setting
Strong understanding of medical scheduling systems, EMRs, and insurance basics
Excellent communication and phone skills; professional and friendly demeanor
Comfortable in a fast-paced, multitasking clinical environment
Ability to support cross-training and backup roles across staff
Tech-savvy
What We Offer
Competitive pay + bonus opportunities
Career advancement in a rapidly growing practice
Advanced training in regenerative and orthopedic protocols from industry leaders
Full benefits package including health, dental, vision, life insurance, 401(k) with matching, retirement plan, paid time off, and employee assistance program
About Us
At ANEW Regenerative Medicine we specialize in regenerative medicine treatments that help patients heal naturally without long-term medication or invasive surgery. Our services include PRP, shockwave therapy, and other advanced therapies that deliver real results. We are a modern, fast-growing clinic where patient outcomes and practice growth are closely connected.
Part-time Medical Receptionist
Medical records clerk job in Detroit, MI
Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We are seeking new team members to join our medical clinics.
Job Description:
The Part-time Medical Receptionist is responsible for assisting patients with registration and check out, as well as sharing knowledge of available public health plans and providing resources to patients who might qualify for these plans. This employee will uphold and support the mission of Covenant Community Care.
Responsibilities:
* Assists patients with check in, check out, fee collection, and appointment set ups and reminders.
* Registers patients via the existing electronic medical records or computer systems according to the initial and ongoing training and maintains Competence in computer skills needed for the performance of all job duties including collecting and documenting demographic and financial information, obtaining all required forms, consents and signatures.
* Conduct new patient orientation, including patient and agency rights and responsibilities, fee structure and services and support available to patients.
* Share knowledge of available public health plans and be able to identify patients who might qualify for these plans. Be able to provide resource information to where to get assistance for application for these plans.
* Calculate FPL percentile by determining patient family size and income.
* Determine appropriate patient discount by assigning sliding fee scale (SFS) to patients.
* Apply and follow Covenant's Good Samaritan guidelines.
* Sliding Fee Verification Tracking; Log Slides given patient in excel sheet in SharePoint.
* Handles phone calls in a timely and courteous manner.
* Communicates and coordinates with office manager and clinic team.
* Maintains department corporate productivity standards for registration/ insurance verifications.
* Verifies patient information with third party.
* Directs patients to appropriate setting, explaining and apologizing for any delays.
* Relays patient messages to providers in a timely concise and effective manner.
* Faxes documentation accurately according to established privacy practices.
* Documents services delivered in a timely, accurate and prescribed manner, in compliance with the Covenant Community Care's Quality Assurance Plan.
* Adheres to the Policies and procedures, standards for service delivery and code of Ethics established by Covenant Community Care
* Send Outgoing Mail
* Predictable, consistent and reliable attendance
* Protect and respect protected health information (PHI), financial and other personal information with respect and in accordance with HIPAA regulations.
* Distribute incoming faxes.
* Willingness to uphold the Mission of Covenant Community Care- To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most.
* Other duties as assigned.
Required Qualifications:
To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* High school diploma or GED
* Bilingual, English and Spanish (required for some clinics)
* Basic math skills - ability to convert weekly/monthly rates into annual rates
* Strong organizational and computer skills
* Detail oriented
Preferred Qualifications:
* Prior experience working with Medicaid, Medicare, and other public healthcare plans preferred
* Prior experience working with EPIC preferred
* Prior experience working directly with patients or clients in a medical setting preferred
* Prior customer service experience preferred
Position Criteria:
* Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Service Orientation - Actively looking for ways to help people.
* Speech Clarity - The ability to speak clearly so others can understand you.
* Dependable ‐ Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff.
* Efficient ‐ tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change.
* Organized ‐ desk/workstation in order, can retrieve requested items, others can pick up staff member's work in their absence.
* Teamwork ‐ assists others, supports others, committed to success of the organization, self‐sacrificing, leads in areas of expertise seeks help when needed, positive team spirit, openness to others' views. Must be able to communicate and interact with coworkers.
* Professionalism ‐ appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patients‐unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted.
Job Type: Part-time
Expected hours: 24 per week
At Covenant we offer our employees:
* Comprehensive Benefit program
* Vacation, Sick, and Personal time (VSP)
* Paid holidays
* 401K
* Life insurance, long term and short-term disability
All candidates must successfully complete an office skills assessment, a criminal background check, and TB test as part of the hiring process.
Release of Information Specialist - On-Site Ann Arbor
Medical records clerk job in Ann Arbor, MI
Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC performance or service expectations. This position must conduct interpersonal relationships in a manner designed to project a positive image of VRC.
Key Responsibilities / Essential Functions
Assigned Release of Information request types will primarily be Continuing Care and Disability Determination Services, with cross-training on other request types as supervisor deems appropriate based on experience and performance
Accesses Release of Information requests and medical records for healthcare client(s) according to the specific procedure and security protocol for each client
Completes Release of Information requests daily, prioritizing requests as needed based on turnaround timeframes and procedures of VRC and the service agreement between the healthcare facility and VRC
validates requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedure
classifies request type correctly
logs request into ROI software
retrieves and uploads requested portions of the patient's medical chart (from electronic or physical repository)
performs Quality Control checks to ensure accuracy of the release and to avoid breaches of Protected Health Information (PHI)
checks for accurate invoicing and adjusts invoice as needed
releases request to the valid requesting entity
Rejects requests for records that are not HIPAA-compliant or otherwise valid
For records pulled from a physical repository, returns records to proper location per VRC and healthcare client procedure
Documents in ROI software all exceptions, communications, and other relevant information related to a request
Alerts supervisor to any questionable or unusual requests or communications
Alerts supervisor to any discovered or suspected breaches immediately
Alerts supervisor to any issues that will delay the timely release of records
Answers requestor inquiries about a request in an informative, respectful, efficient manner
Stores all records and files properly and securely before leaving work area.
Ensures adequate office supplies available to carry out tasks as soon as they arise
Is available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogs
Understands that healthcare facility assignments (on-site and/or remote) are subject to change
Carries out responsibilities in accordance with VRC and healthcare facility policies and procedures as well as HIPAA, state/federal regulations, and labor regulations
Maintains confidentiality, security, and standards of ethics with all information
Works with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner
Alerts supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in work environment
Must adhere to all VRC policies and procedures.
Completes required training within the allotted timeframe
Creating invoices and billing materials to send to our clients
Ensuing that client information details are kept up to date
All other duties as assigned.
Requirements
Minimum Knowledge, Skills, Experience Required
High School Diploma (GED) required; degree preferred
Prior experience with ROI fulfillment preferred
Demonstrated attention to detail
Demonstrated ability to prioritize, organize, and meet deadlines
Demonstrated documentation and communication skills
Demonstrated ability to maintain productivity and quality performance
Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred
Prior experience with EHR/EMR platforms preferred
Prior experience with Windows environment and Microsoft Office products
Displays strong interpersonal skills with team members, clients, and requestors
Must have strong computer skills and Microsoft Office skills
Prior experience with operations of equipment such as printers, computers, fax
machines, scanners, and microfilm reader/printers, etc. preferred
Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time.
Must be able to read, write, speak, and comprehend English. Bilingual skills are desirable.
Salary Description $17-$18
Records Management Specialist III
Medical records clerk job in Detroit, MI
Records Management Specialist IIIEmployment Type: Full-Time, Mid-LevelDepartment: Office Support CGS is seeking an experienced Records Management Specialist to provide technical, management, and documentation support for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Provides technical support for records management programs, dockets, records center, or other information services under the supervision of a Records Information Manager. - May assist in planning and program development, analysis of records or docket management problems, and design of strategies to meet ongoing records or docket management needs. - Specific technical duties may vary according to the needs of the work site and include, but are not limited to, response to inquiries; collection maintenance and retrieval tasks; metadata review and input; equipment maintenance; and use of automated information systems, such as the Federal Docket Management System (FDMS).
Qualifications:- At Level III, the personnel must have at least three (3) years of records management experience. - Experience with at least one automated information system is required. - A college degree is preferred but not required. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:**************************************** more information about CGS please visit: ************************** or contact:Email: *******************
#CJ
Auto-ApplyMedical Receptionist
Medical records clerk job in Ann Arbor, MI
Benefits/Perks * Great small business work environment * Flexible scheduling * Paid time off, health insurance, dental insurance, retirement benefit, and more! American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
* Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
* Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
* Register patients, update patient records, verify insurance accurately and timely, and check patients out
* Determine, collect, and process patient payments and address collection and billing issues
* Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
* Balance daily patient charges (cash, check, credit cards) against system reports
* Complete closing procedures by preparing closing documentation and submitting required reports
* Complete cash control procedures and secure financial assets
* Maintain complete and accurate documentation
* Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Release of Information Specialist - On-Site Ann Arbor
Medical records clerk job in Ann Arbor, MI
Job DescriptionDescription:
Description: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC performance or service expectations. This position must conduct interpersonal relationships in a manner designed to project a positive image of VRC.
Key Responsibilities / Essential Functions
Assigned Release of Information request types will primarily be Continuing Care and Disability Determination Services, with cross-training on other request types as supervisor deems appropriate based on experience and performance
Accesses Release of Information requests and medical records for healthcare client(s) according to the specific procedure and security protocol for each client
Completes Release of Information requests daily, prioritizing requests as needed based on turnaround timeframes and procedures of VRC and the service agreement between the healthcare facility and VRC
validates requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedure
classifies request type correctly
logs request into ROI software
retrieves and uploads requested portions of the patient's medical chart (from electronic or physical repository)
performs Quality Control checks to ensure accuracy of the release and to avoid breaches of Protected Health Information (PHI)
checks for accurate invoicing and adjusts invoice as needed
releases request to the valid requesting entity
Rejects requests for records that are not HIPAA-compliant or otherwise valid
For records pulled from a physical repository, returns records to proper location per VRC and healthcare client procedure
Documents in ROI software all exceptions, communications, and other relevant information related to a request
Alerts supervisor to any questionable or unusual requests or communications
Alerts supervisor to any discovered or suspected breaches immediately
Alerts supervisor to any issues that will delay the timely release of records
Answers requestor inquiries about a request in an informative, respectful, efficient manner
Stores all records and files properly and securely before leaving work area.
Ensures adequate office supplies available to carry out tasks as soon as they arise
Is available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogs
Understands that healthcare facility assignments (on-site and/or remote) are subject to change
Carries out responsibilities in accordance with VRC and healthcare facility policies and procedures as well as HIPAA, state/federal regulations, and labor regulations
Maintains confidentiality, security, and standards of ethics with all information
Works with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner
Alerts supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in work environment
Must adhere to all VRC policies and procedures.
Completes required training within the allotted timeframe
Creating invoices and billing materials to send to our clients
Ensuing that client information details are kept up to date
All other duties as assigned.
Requirements:
Minimum Knowledge, Skills, Experience Required
High School Diploma (GED) required; degree preferred
Prior experience with ROI fulfillment preferred
Demonstrated attention to detail
Demonstrated ability to prioritize, organize, and meet deadlines
Demonstrated documentation and communication skills
Demonstrated ability to maintain productivity and quality performance
Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred
Prior experience with EHR/EMR platforms preferred
Prior experience with Windows environment and Microsoft Office products
Displays strong interpersonal skills with team members, clients, and requestors
Must have strong computer skills and Microsoft Office skills
Prior experience with operations of equipment such as printers, computers, fax
machines, scanners, and microfilm reader/printers, etc. preferred
Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time.
Must be able to read, write, speak, and comprehend English. Bilingual skills are desirable.