Medical records clerk jobs in South Bend, IN

Job Details IN, Westville - Westville Correctional Facility - WESTVILLE, IN Full-Time High School Diploma/GED None Day Administrative & ClericalDescription Pay Rate $15-$17 per hour + comprehensive benefits! Centurion is proud to be the provider of comprehensive healthcare services to the Indiana Department of Correction . We are currently seeking a full-time Mental Health Clerk to join our team at Westville Correctional Facility located in Westville, Indiana. The Mental Health Clerk is responsible for the routine processing of documents in the Mental Health Department, according to prescribed procedures. This includes accurately creating, organizing, scanning, faxing, and/or filing files to facilitate retrieval, review, and processing. Additional responsibilities include reviewing all documents/transactions for correctness and completeness and taking any necessary action to appropriately address any problems, errors, or deficiencies. General clerical duties such as maintaining calendars, scheduling appointments, meetings, and conferences are also assigned to the Mental Health Clerk. Qualifications High school diploma or equivalent One year of medical records/medical office experience preferred Current CPR Certification. Medical terminology knowledge and/or medical terminology course completion preferred Computer/Data Entry experience Ability to obtain a security clearance, to include drug screen and criminal background check Available Shift: full-time days, 40 hours per week Centurion is the provider of healthcare services for the Indiana DOC. To explore a non-medical career in corrections with Indiana DOC, text IDOC to ************ to speak with a recruiter, or apply now at ************************************************ indmhm

Patient Service Representative (PSR) ! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest. The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Manage equipment & garment inventory Contact caregivers and family to schedule fittings Available, willing and able to conduct evening and weekend activities Willing to travel to patient's homes for fittings or follow up visits Disclose their family relationship with any potential referral source Program equipment according to the prescribing physician's orders Measure the patient and determine correct garment size Train the patient & other caregivers in the use of the LifeVest Have the patient sign a Patient Agreement & WEAR Checklist Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment Qualifications: Have 1 year patient care experience Patient experience must be professional (not family caregiver) Patient experience must be documented on resume Disclose personal NPI number (if applicable) Have a valid driver's license and car insurance Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL

Department: Immediate Care Center & OB/GYN Hours: Full-Time; 40 Hours Weekly Join Our Team at The South Bend Clinic! At The South Bend Clinic, we strive for excellence-not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter-inside and outside our workplace. We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark. Why Choose The South Bend Clinic? We're committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive: Financial Wellness: Daily Pay: Access your earned wages when you need them. Tuition Reimbursement: Up to $5,250 per year to support your education. 401(k) Match: Plan for your future with our competitive matching program. 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years. Health & Well-Being: Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider. Pet Health Coverage: Because your furry friends matter too. Work-Life Balance: Paid Volunteer Time: 40 hours of paid time off annually to give back to your community. Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members. Inclusive Culture: A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact. Responsibilities Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner. Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting. Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers. Documentation is thorough, objective, concise, and follows appropriate legal guidelines. Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax. Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols. Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information. Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer. Observes department conditions and activities taking appropriate action to deliver a positive patient experience. Exhibits computer systems knowledge and proficiency as necessary to perform job functions. Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards. Performs other duties as assigned when appropriate. Adheres to HIPAA guidelines set forth in Clinic policies and procedures. Additional Responsibilities (Other departments as required) Develops, pulls, and retrieves charts in a timely manner for surgery scheduling. Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order. Prepares new patient charts. Communicates with Business Office patient information required for billing. Cross trains with surgery scheduling. Maintains good working relationships with all contacts. Qualifications Education/Certification/License: High school diploma or equivalent is required. CPR certification is preferred. Knowledge, Skills, and Abilities: Must be a team player, professional, comfortable with computers and be customer service oriented. Excellent phone, people and organizational skills. Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.

Reporting to the Director of Patient Access & HIM, this position is responsible for supporting the implementation, maintenance, and enhancement of systems and workflows, including dictation, transcription, Meditech applications, and document management functions for both Acute and Ambulatory services. This role assumes Super User responsibilities for Meditech HIM/SCN applications and acts as the primary HIM contact for Meditech and vendor coordination. In addition to system support, this position serves as the primary coordinator for HIM Colleagues, managing daily workload distribut9ion, coverage planning, and communication. Partnering with the Director, this position actively participates in the hiring process and contributes to interviews for HIM Colleagues. The Coordinator, HIM and Systems Specialist partners with the Director of Patient Access & HIM to ensure timely completion and accuracy of patient records by coordinating workloads, monitoring workflow trends, and facilitating the appropriate distribution of tasks to HIM Colleagues. This role focuses on supporting system integrity, optimizing workflows, and helping maintain departmental service levels. Position Qualifications Minimum Education High school graduate or the equivalent with current computer technology skills and knowledge of medical terminology Preferred Education Coursework or certification in Health Information Management, Computer Systems, or related healthcare/technical fields Minimum Experience 2 years experience in Health Information Management position Computer literacy with hospital HER systems. Preferred Experience 2+ years of HIM systems experience with Meditech build and maintenance

$1,000.00 Sign On Bonus Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Performs various reception and clerical duties in accordance with established policies and procedures by: * Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. Checking patients in for their appointments. * Answering the telephone and taking and relaying messages to clinical staff accurately. * Scheduling patients with physician providers and maintaining appointments with physician(s) rotation. * Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system. * Ensuring that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed. * Maintaining patient records, entering charges and posting services performed by the provider. * Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval. * Scheduling medical testing, procedures, ancillary services and surgeries for patients. * Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate. * Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person. * Paging physician when necessary and sending information regarding call status and imaging assignments daily. * When applicable, entering data into specialty computer programs such as Carelink and Cardionet; ensuring that orders are entered correctly and monitors are sent to patients. * Performing clerical duties including faxing, copying, typing notes and memos. * Ordering office supplies and maintaining adequate inventory of supplies. * Opening and sorting mail daily. Performs basic patient care duties by: * Assisting the physician if necessary. * Escorting patients to exam room in a professional and courteous manner in the absence of clinical staff. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Participating in committees as requested. * Enhancing professional growth and development through in-service meetings and educational programs as approved. * Completing other job-related duties and projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one-year related office experience, with medical terminology and coding experience, is preferred. The ability to speak and write Spanish is desired. Knowledge & Skills * Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image. * Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts. * Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner. * Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians. * Requires analytical skills necessary to solve patient problems and interpret data. Working Conditions * Works in a medical office environment. * Flexible work hours. Physical Demands * Requires the physical ability and stamina to perform the essential functions of the position.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This position is responsible for processing all release of information (ROI) , specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. This is an intermediate level position with at least 1 year related HIM experience. Position Highlights * Onsite position in ONSITE- Valparaiso, IN * Full-time, Mo-Fri 8:00 am-4:30pm * Customer service and processing medical records requests * Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance * Tremendous growth opportunities both locally and nationwide What We're Looking For * Strong customer service and clerical skills * Proficient in Microsoft Office, including Word and Excel * Comfortable working in a high-volume production environment * Medical office experience required * Willingness to learn and grow within Datavant You will: * Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. * Maintain confidentiality and security with all privileged information. * Maintain working knowledge of Company and facility software. * Adhere to the Company's and Customer facilities Code of Conduct and policies. * Inform manager of work, site difficulties, and/or fluctuating volumes. * Assist with additional work duties or responsibilities as evident or required. * Enhanced need for attention to detail for medical records. * Consistent application of medical privacy regulations to guard against unauthorized disclosure. * Responsible for managing patient health records. * Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. * Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. * Ensures medical records are assembled in standard order and are accurate and complete. * Creates digital images of paperwork to be stored in the electronic medical record. * Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. * Answering of inbound/outbound calls. * May assist with patient walk-ins. * May assist with administrative duties such as handling faxes, opening mail, and data entry. * May schedules pick-ups. * Assist with training associates in the HIS positions. * Generates reports for manager or facility as directed. * Must exceed level 1 productivity expectations as outlined at specific site. * Participates in project teams and committees to advance operational Strategies and initiatives as needed. * Mentor HIS staff for further professional development. * Inform senior leadership of issues, opportunities or challenges. * Assist throughout the region with training, mentoring and/or coverage as needed. * Participate and assist with onboarding activities for new employees. * Assist with Quality Assurance tasks as directed by management. * Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training. * Leads training sessions for timely staff development. * Other duties as assigned. What you will bring to the table: * High School Diploma or GED. * Must be 18 years of age or older. * Ability to commute between locations as needed. * Able to work overtime during peak seasons when required. * 1-year Health Information related experience. * Basic computer proficiency. * Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. * Professional verbal and written communication skills in the English language. * Detail and quality oriented as it relates to accurate and compliant information for medical records. * Strong data entry skills. * Must be able to work with minimum supervision responding to changing priorities and role needs. * Ability to organize and manage multiple tasks. * Able to respond to requests in a fast-paced environment. * Presentation skills for small group settings. * Forward thinking and ability to problem solve. Bonus points if: * 2+ year Health Information related experience. * Meets and/or exceeds Company's Productivity Standards. * Previous production/metric-based work experience. * In-person customer service experience. * Ability to build relationships with on-site clients and customers. * Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.

Valparaiso Health Center 2421 Laporte Ave Valparaiso, Indiana 46383 Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 12 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence. WHAT YOU CAN EXPECT * Enjoy work life balance with consistent day shift schedule and observed holidays off work * Professional development opportunities * Enhanced benefits package with a pay structure to reward experience and expertise * Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance. * Work within an electronic medical records system * Collect patient payments; applies payments and adjustments to patient accounts * Balance daily encounter forms and cash drawers * Additional daily administrative tasks based on practice specialty Qualifications Required High School Diploma/GED 1 year Customer Service Required 1 year Healthcare Preferred TRAVEL IS REQUIRED: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Job Details Chesterton, INDescription Summary/Objective The Patient Service Representative is the first point of contact between NorthShore Health Centers and its patients. Job duties of patient service representatives include greeting visitors and patients, registering patients, scheduling appointments and collecting patient co-payments and sliding fee payments while providing excellent customer service. Essential Functions Greets patients and visitors in a cordial and friendly manner, determines purpose of visit and directs them to appropriate department to ensure a positive customer service experience. Follow HIPAA policy guidelines at all times ensuring protection of confidential information. Registers new and established patients, inputting all pertinent patient information accurately, and obtains written consent for release of patient medical records. Completes financial screenings for patients who are uninsured or underinsured, utilizing all appropriate financial information, to ensure patients receive healthcare services that are affordable. Verifies patient health benefits, i.e. Medicaid, Medicare, or commercial insurance to ensure the health services the patient is receiving during their visit is covered under the plan; for billing and collection accuracy. Submit prior-authorization request through insurance company if needed based on specialty/department Collects all insurance co-pays and sliding fee payments for services rendered to each patient at the time of visit, and collects on any past due balances. Checks out patients and schedules follow-up visit, as required, using appropriate scheduling template guidelines, to allow ample time for providers to perform quality patient care. Communicates patient wait times with patients, and if excessive, gives other options for patients to pursue. Educates patients on all services that are provided at NorthShore. Balances money collected for patient services at the end of the work day, to ensure that all funds collected are allocated properly. Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and directs to appropriate department to ensure good customer satisfaction. Attends meetings and training sessions as required. Maintains a working knowledge of practice policies and procedures. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High school diploma or equivalent Preferred Education Requirement Associate's degree in business, or healthcare related studies Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Department: Central Scheduling -Will support other campuses as needed. Hours: Full-Time; 40 Hours Weekly Join Our Team at The South Bend Clinic! At The South Bend Clinic, we strive for excellence-not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter-inside and outside our workplace. We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark. Why Choose The South Bend Clinic? We're committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive: Financial Wellness: Daily Pay: Access your earned wages when you need them. Tuition Reimbursement: Up to $5,250 per year to support your education. 401(k) Match: Plan for your future with our competitive matching program. 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years. Health & Well-Being: Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider. Pet Health Coverage: Because your furry friends matter too. Work-Life Balance: Paid Volunteer Time: 40 hours of paid time off annually to give back to your community. Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members. Inclusive Culture: A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.

reports to work in all of the Goshen Physicians office settings in a float capacity. Promotes exceptional customer relations at all times, whether in person or on the phone, extending a positive, cooperative and supportive service to patients, families and fellow colleagues. Obtains financial/demographic/medical information in a complete, accurate manner and enters data into the electronic medical record. Verifies insurance eligibility and special billing requirements according to guidelines set by insurance carriers and ensures necessary forms are signed in accordance with set practice guidelines. Performs work under pressure and meets deadlines while maintaining a courteous, professional manner. Serves as an advocate for patients, providers and colleagues. Position also includes responsibility of communicating to patients about upcoming appointments, any outstanding patient due balances and the collection of required copayments upon registration. Requirements: Minimum Education: High school graduate Preferred Education: Knowledge of CPT and ICD-CM coding. Minimum Experience: Experience in a related work situation. Basic experience with computer data entry. Preferred Experience: Job-related experience in healthcare setting.

Job Details Mishawaka - Mishawaka, IN Full Time High School None Day Health CareDescription As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director. JOB RESPONSIBILITIES: Greets public, staff, and others in a professional and courteous manner. Schedules patients and checks them in and out for their appointments. Verifies and updates insurance information at every patient visit. Receives, screens and routes calls to appropriate destination. Accepts payments, issues receipts, and updates journal as needed. Coordinates with providers on patient prescription refills as needed. Registers new patients in accordance with policies and procedures. Runs Automatic Eligibility Verifications. Follows up with Voice mail messages and setting appointments. Maintains general knowledge of HealthLinc Patient Resources. All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). Performs other duties as assigned. Level 2 (in addition to above) Generates patient demographic sheet and route slip for each medical visit. Posts patient payments for Medical/Dental. Performs financial intakes on all referred patients as needed. Level 3 (in addition to above) Closes medical/dental encounters daily. Qualifications REQUIRED QUALIFICATIONS: Education/Training High School diploma or equivalent Experience At least 1-3 years of healthcare administrative experience (not required but highly preferred) Skills/Job Requirement Strong customer service skills Excellent written and verbal communication skills Proven ability to work well in a team environment Basic math skills needed to process simple payments Strong organizational and time management skills Ability to remain flexible and adaptable Technology Skills Computer and software skills (Freesia, EHR, Online Sources, etc.) Multi-line telephone and other office equipment such as printers, fax machines, etc. DIRECT SUPERVISION: N/A REQUIRED TRAININGS: All assigned Relias training

Sign On Bonus $1,000 Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Performs various reception and clerical duties in accordance with established policies and procedures by: * Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. Checking patients in for their appointments. * Answering the telephone and taking and relaying messages to clinical staff accurately. * Scheduling patients with physician providers and maintaining appointments with physician(s) rotation. * Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system. * Ensuring that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed. * Maintaining patient records, entering charges and posting services performed by the provider. * Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval. * Scheduling medical testing, procedures, ancillary services and surgeries for patients. * Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate. * Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person. * Paging physician when necessary and sending information regarding call status and imaging assignments daily. * When applicable, entering data into specialty computer programs such as Carelink and Cardionet; ensuring that orders are entered correctly and monitors are sent to patients. * Performing clerical duties including faxing, copying, typing notes and memos. * Ordering office supplies and maintaining adequate inventory of supplies. * Opening and sorting mail daily. Performs basic patient care duties by: * Assisting the physician if necessary. * Escorting patients to exam room in a professional and courteous manner in the absence of clinical staff. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Participating in committees as requested. * Enhancing professional growth and development through in-service meetings and educational programs as approved. * Completing other job-related duties and projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one-year related office experience, with medical terminology and coding experience, is preferred. The ability to speak and write Spanish is desired. Knowledge & Skills * Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image. * Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts. * Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner. * Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians. * Requires analytical skills necessary to solve patient problems and interpret data. Working Conditions * Works in a medical office environment. * Flexible work hours. Physical Demands * Requires the physical ability and stamina to perform the essential functions of the position.

Franciscan Health Michigan City Campus 3500 Franciscan Way Michigan City, Indiana 46360 Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 12 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence. WHAT YOU CAN EXPECT * Enjoy work life balance with consistent day shift schedule and observed holidays off work. Hours will be Monday-Thursday from 9am-330pm. * Professional development opportunities * Enhanced benefits package with a pay structure to reward experience and expertise * Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance. * Work within an electronic medical records system * Collect patient payments; applies payments and adjustments to patient accounts * Balance daily encounter forms and cash drawers * Additional daily administrative tasks based on practice specialty QUALIFICATIONS * Required High School Diploma/GED * 1 year Customer Service Required * 1 year Healthcare Preferred TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Job Details Portage, INDescription Summary/Objective The Patient Service Representative is the first point of contact between NorthShore Health Centers and its patients. Job duties of patient service representatives include greeting visitors and patients, registering patients, scheduling appointments and collecting patient co-payments and sliding fee payments while providing excellent customer service. Essential Functions Greets patients and visitors in a cordial and friendly manner, determines purpose of visit and directs them to appropriate department to ensure a positive customer service experience. Follow HIPAA policy guidelines at all times ensuring protection of confidential information. Registers new and established patients, inputting all pertinent patient information accurately, and obtains written consent for release of patient medical records. Completes financial screenings for patients who are uninsured or underinsured, utilizing all appropriate financial information, to ensure patients receive healthcare services that are affordable. Verifies patient health benefits, i.e. Medicaid, Medicare, or commercial insurance to ensure the health services the patient is receiving during their visit is covered under the plan; for billing and collection accuracy. Submit prior-authorization request through insurance company if needed based on specialty/department Collects all insurance co-pays and sliding fee payments for services rendered to each patient at the time of visit, and collects on any past due balances. Checks out patients and schedules follow-up visit, as required, using appropriate scheduling template guidelines, to allow ample time for providers to perform quality patient care. Communicates patient wait times with patients, and if excessive, gives other options for patients to pursue. Educates patients on all services that are provided at NorthShore. Balances money collected for patient services at the end of the work day, to ensure that all funds collected are allocated properly. Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and directs to appropriate department to ensure good customer satisfaction. Attends meetings and training sessions as required. Maintains a working knowledge of practice policies and procedures. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High school diploma or equivalent Preferred Education Requirement Associate's degree in business, or healthcare related studies Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Department: Immediate Care Hours: Full-Time; 40 Hours Weekly Join Our Team at The South Bend Clinic! At The South Bend Clinic, we strive for excellence-not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter-inside and outside our workplace. We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark. Why Choose The South Bend Clinic? We're committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive: Financial Wellness: Daily Pay: Access your earned wages when you need them. Tuition Reimbursement: Up to $5,250 per year to support your education. 401(k) Match: Plan for your future with our competitive matching program. 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years. Health & Well-Being: Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider. Pet Health Coverage: Because your furry friends matter too. Work-Life Balance: Paid Volunteer Time: 40 hours of paid time off annually to give back to your community. Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members. Inclusive Culture: A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact. Responsibilities Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner. Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting. Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers. Documentation is thorough, objective, concise, and follows appropriate legal guidelines. Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax. Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols. Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information. Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer. Observes department conditions and activities taking appropriate action to deliver a positive patient experience. Exhibits computer systems knowledge and proficiency as necessary to perform job functions. Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards. Performs other duties as assigned when appropriate. Adheres to HIPAA guidelines set forth in Clinic policies and procedures. Additional Responsibilities (Other departments as required) Develops, pulls, and retrieves charts in a timely manner for surgery scheduling. Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order. Prepares new patient charts. Communicates with Business Office patient information required for billing. Cross trains with surgery scheduling. Maintains good working relationships with all contacts.

Candidate must be bilingual in Spanish The Bilingual Patient Services Representative is bilingual in Spanish and performs all accounting duties in the physician's office that include all patient charges, receipts and collections relative to the professional services rendered to the patients. Greets, schedules and tracks patients to help the physician function as efficiently as possible. Establishes and maintains good working relationships with patients, other physician office associates and all Goshen Health staff. The person in this position demonstrates the knowledge and skills to provide service appropriate to neonate, pediatric, adolescent and geriatric patients. Position Qualifications Minimum Education: High school graduate or have evidence of the equivalent. Preferred Education: Knowledge of CPT and ICD-9 coding. Minimum Experience: 1 year experience in a related work situation. Must pass Goshen Health's standardized Spanish Competency Evaluation

Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. In addition, completes all processes related to the scheduling of surgical procedures including pre-operative testing, office visits and post-operative care. Ensures that world class service is provided at all times. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Performs various reception and clerical duties in accordance with established policies and procedures by: * Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. Checking patients in for their appointments. * Answering the telephone and taking and relaying messages to clinical staff accurately. * Scheduling patients with physician providers and maintaining appointments with physician(s) rotation. * Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system. * Ensuring that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed. * Maintaining patient records, entering charges and posting services performed by the provider. * Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval. * Scheduling medical testing, procedures, ancillary services and surgeries for patients. * Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate. * Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person. * Paging physician when necessary and sending information regarding call status and imaging assignments daily. * When applicable, entering data into specialty computer programs such as Carelink and Cardionet; ensuring that orders are entered correctly, and monitors are sent to patients. * Performing clerical duties including faxing, copying, typing notes and memos. * Ordering office supplies and maintaining adequate inventory of supplies. * Opening and sorting mail daily. Performs basic patient care duties by: * Assisting the physician if necessary. * Escorting patients to exam room in a professional and courteous manner in the absence of clinical staff. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Participating in committees as requested. * Enhancing professional growth and development through in-service meetings and educational programs as approved. * Completing other job-related duties and projects as assigned. Performs surgery and procedure scheduling duties according to established policies and procedures following provider instructions by: * Preparing surgery schedules and ensuring that corrections, if necessary, are handled in a timely, efficient manner. * Interpreting physician orders and scheduling procedures accordingly. * Scheduling all surgery related appointments and testing. * Providing instructions related to pre-operative, post-operative needs, appointments, medication adjustments and completing the associated documentation. * Following multiple surgeon protocols for pending surgery cases. * Tracking all clearances and testing results for provider approval prior to surgery date. * Tracking all related imaging studies, importing imaging to PACS and pushing images to other facilities as needed for intra-operative viewing. * Ensuring that all equipment (including special equipment) supplies and implant requests are handled according to departmental policies and procedures. * Contacting vendors to cover surgical cases and updating them as changes occur * Completing the surgical order process * Organizing records for surgery and preparing surgery packet. * Remaining knowledgeable and compliant with insurance carrier guidelines. * Ensuring pre-certification guidelines have been met for diagnostic testing and surgical procedures. * Ensuring medical necessity is documented by complying with scheduling criteria for all insurance carriers. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Previous related experience in a healthcare/clinical environment, admitting department, physician office practice or scheduling office is preferred. Knowledge of medical terminology and coding is preferred. The ability to speak and write Spanish is desired. Knowledge & Skills * Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image. * Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts. * Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner. * Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians. * Requires analytical skills necessary to solve patient problems and interpret data. * Requires an understanding of registration and pre-registration processes and the clinical requirements of various medical procedures. * Requires a basic knowledge of medical terminology, CPT and ICD codes, which includes being able to identify LMRP procedures and check for medical necessity. Working Conditions * Works in a medical office environment. * Flexible work hours. Physical Demands * Requires the physical ability and stamina to perform the essential functions of the position.

Job Details La Porte Pediatrics - La Porte, IN Full Time High School None Day Health CareDescription As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director. JOB RESPONSIBILITIES: Greets public, staff, and others in a professional and courteous manner. Schedules patients and checks them in and out for their appointments. Verifies and updates insurance information at every patient visit. Receives, screens and routes calls to appropriate destination. Accepts payments, issues receipts, and updates journal as needed. Coordinates with providers on patient prescription refills as needed. Registers new patients in accordance with policies and procedures. Runs Automatic Eligibility Verifications. Follows up with Voice mail messages and setting appointments. Maintains general knowledge of HealthLinc Patient Resources. All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). Performs other duties as assigned. Level 2 (in addition to above) Generates patient demographic sheet and route slip for each medical visit. Posts patient payments for Medical/Dental. Performs financial intakes on all referred patients as needed. Level 3 (in addition to above) Closes medical/dental encounters daily. Qualifications REQUIRED QUALIFICATIONS: Education/Training High School diploma or equivalent Experience At least 1-3 years of healthcare administrative experience (not required but highly preferred) Skills/Job Requirement Strong customer service skills Excellent written and verbal communication skills Proven ability to work well in a team environment Basic math skills needed to process simple payments Strong organizational and time management skills Ability to remain flexible and adaptable Technology Skills Computer and software skills (Freesia, EHR, Online Sources, etc.) Multi-line telephone and other office equipment such as printers, fax machines, etc. DIRECT SUPERVISION: N/A REQUIRED TRAININGS: All assigned Relias training

Job Details Portage, IN Chesterton, IN; Crown Point, IN; Lake Station, INDescription Summary/Objective The Patient Service Representative is the first point of contact between NorthShore Health Centers and its patients. Job duties of patient service representatives include greeting visitors and patients, registering patients, scheduling appointments and collecting patient co-payments and sliding fee payments while providing excellent customer service. Essential Functions Greets patients and visitors in a cordial and friendly manner, determines purpose of visit and directs them to appropriate department to ensure a positive customer service experience. Follow HIPAA policy guidelines at all times ensuring protection of confidential information. Registers new and established patients, inputting all pertinent patient information accurately, and obtains written consent for release of patient medical records. Completes financial screenings for patients who are uninsured or underinsured, utilizing all appropriate financial information, to ensure patients receive healthcare services that are affordable. Verifies patient health benefits, i.e. Medicaid, Medicare, or commercial insurance to ensure the health services the patient is receiving during their visit is covered under the plan; for billing and collection accuracy. Submit prior-authorization request through insurance company if needed based on specialty/department Collects all insurance co-pays and sliding fee payments for services rendered to each patient at the time of visit, and collects on any past due balances. Checks out patients and schedules follow-up visit, as required, using appropriate scheduling template guidelines, to allow ample time for providers to perform quality patient care. Communicates patient wait times with patients, and if excessive, gives other options for patients to pursue. Educates patients on all services that are provided at NorthShore. Balances money collected for patient services at the end of the work day, to ensure that all funds collected are allocated properly. Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and directs to appropriate department to ensure good customer satisfaction. Attends meetings and training sessions as required. Maintains a working knowledge of practice policies and procedures. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High school diploma or equivalent Preferred Education Requirement Associate's degree in business, or healthcare related studies Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.