Medical records clerk jobs in South Bend, IN

Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Patient Services Representative Location: South Bend and Goshen, IN Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative, you'll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey. What You'll Do: Greet patients warmly and check them in using our Electronic Health Record (EHR) system Coordinate and order sleep study devices and upload reports into the system Review upcoming schedules to confirm insurance and patient documentation are complete Schedule appointments and manage patient flow for a smooth clinic experience Answer incoming calls and provide overflow support to the call center as needed Open and close the clinic following established protocols Ensure proper documentation, process payments, and support daily clinic operations Order medical supplies and pharmaceuticals as needed Room patients Safety and sanitation of clinic What You Bring: Previous experience in a medical or healthcare setting preferred Strong time management skills and the ability to multitask effectively Experience working with performance-based goals or metrics A customer-first mindset and excellent communication skills Tech-savvy with experience in Microsoft Office and Electronic Health Records High attention to detail and accuracy A problem-solver who thrives in a fast-paced environment A positive, team-oriented attitude and strong work ethic Valid driver license Why Choose ADVENT: 16+ days PTO (prorated first year) + paid holidays Health, dental, and vision coverage with employer-paid HRA 401k match & life insurance Regular business hours-no nights or weekends A culture that values solutions and encourages growth Schedule: Monday - Friday 8am-5:30pm and Friday 8-12:30pm. This is a full-time, 32hr flex position Explore more at: ADVENT Careers Website

Reports to the Manager of Professional Coding. Under general supervision and in accordance with the policies and procedures established by BMG Professional Coding, reviews and accurately codes office and hospital procedures for reimbursement requiring exercise of initiative and judgement. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Performs routine and non-routine revenue cycle, billing, coding and insurance functions by: * Extracting relevant information from patient records, examining documents for missing information. * Liaison with physicians and other parties to clarify information. * Analyzing documentation and accurately applies CPT, ICD, and HCPCS codes to support compliant coding. * Working rejected and denied claims based on assigned reports, and assists in complex denial resolution. * Communicating updates on coding related changes and billing opportunities and guidelines to supervisor and/or providers. * Assisting providers with required documentation, compliant coding and reimbursement. * Monitoring provider documentation for trends and adherence to documentation standards and regulatory requirements through report and billing analysis. Communicates results to providers and management as needed. * Participating in timely review of provider documentation and communication of results to supervisor. * Auditing reports as necessary to identify and correct coding related errors. * Achieving BMG's coding productivity and accuracy rates within 6 months of hire; maintains rates as evaluated by internal or external review. Performs other functions to maintain personal competence and contributes to the overall effectiveness and efficiency of the department by: * Working closely with other BMG Central Business Office associates. * Presenting coding and compliance related topics to team members. * Completing other job-related duties and projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills, and abilities are normally acquired through a High School diploma, GED or suitable equivalent. Graduate of an accredited medical coding program preferred. Two years physician coding experience in an applicable specialty preferred. Designation as a Certified Coding Specialist-Physician Based, Certified Professional Coder, Certified Medical Coder, or Certified Coding Associated required. Must complete a minimum of 12 hours of coding related education per year to field of concentration. Knowledge & Skills * Requires accuracy and proficiency with CPT, ICD and HCPCS code assignment. * Demonstrates knowledge of regulatory and payer specific coding guidelines. * Demonstrates proficiency in knowledge of anatomy, physiology and medical terminology. * Demonstrates exceptional organizational skills and attention to detail. * Proficient computer skills in data entry, coding, and knowledge of Electronic Medical Record software; Microsoft Office Suite. * Ability to work independently and as a member of a team. * Requires excellent communication skills, both oral and written, necessary to effectively speak to a diverse audience. * Demonstrates working knowledge of HIPAA and ability to maintain confidentiality of all data. Working Conditions * Works in an office environment. * May experience some mental/visual fatigue from careful and constant review of records, code books, and continued use of computer equipment. Physical Demands * Requires the physical ability and stamina to perform the essential functions of the position.

Come join a patient family friendly work environment. We are hiring in our Granger office and need top talent. The ideal person will greet patients/visitors in a prompt, courteous and helpful manner. Screens callers, responds to routine requests for information/service and/or directs callers to appropriate staff. Schedules appointments, obtains and updates patient data appropriately. Communicates with other schedulers by internal mail. The ideal person must be able to work in a fast paced environment communicating with patients directly, taking co-payments, insurance verification and scheduling next appointments. In this role attendance is critical. If you are interested apply today.

Job Description Patient Service Representative (PSR) ! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest. The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Manage equipment & garment inventory Contact caregivers and family to schedule fittings Available, willing and able to conduct evening and weekend activities Willing to travel to patient's homes for fittings or follow up visits Disclose their family relationship with any potential referral source Program equipment according to the prescribing physician's orders Measure the patient and determine correct garment size Train the patient & other caregivers in the use of the LifeVest Have the patient sign a Patient Agreement & WEAR Checklist Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment Qualifications: Have 1 year patient care experience Patient experience must be professional (not family caregiver) Patient experience must be documented on resume Disclose personal NPI number (if applicable) Have a valid driver's license and car insurance Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL Powered by JazzHR eCRBXjW6Cm

Department: OBGYN Hours: Full-Time; 36 Hours Weekly: Monday-Thursday: 8:00 am-5:00 pm, Friday: 8:00 am-12:00 pm Join Our Team at The South Bend Clinic! At The South Bend Clinic, we strive for excellence-not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter-inside and outside our workplace. We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark. Why Choose The South Bend Clinic? We're committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive: Financial Wellness: Daily Pay: Access your earned wages when you need them. Tuition Reimbursement: Up to $5,250 per year to support your education. 401(k) Match: Plan for your future with our competitive matching program. 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years. Health & Well-Being: Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider. Pet Health Coverage: Because your furry friends matter too. Work-Life Balance: Paid Volunteer Time: 40 hours of paid time off annually to give back to your community. Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members. Inclusive Culture: A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact. Responsibilities Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner. Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting. Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers. Documentation is thorough, objective, concise, and follows appropriate legal guidelines. Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax. Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols. Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information. Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer. Observes department conditions and activities taking appropriate action to deliver a positive patient experience. Exhibits computer systems knowledge and proficiency as necessary to perform job functions. Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards. Performs other duties as assigned when appropriate. Adheres to HIPAA guidelines set forth in Clinic policies and procedures. Additional Responsibilities Develops, pulls, and retrieves charts in a timely manner for scheduling. Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order. Prepares new patient charts. Communicates with Business Office patient information required for billing. Cross trains with surgery scheduling. Maintains good working relationships with all contacts. Qualifications Education/Certification/License: High school diploma or equivalent is required. CPR certification is preferred. Knowledge, Skills, and Abilities: Must be a team player, professional, comfortable with computers and be customer service oriented. Excellent phone, people and organizational skills. Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.

Reporting to the Director of Patient Access & HIM, this position is responsible for supporting the implementation, maintenance, and enhancement of systems and workflows, including dictation, transcription, Meditech applications, and document management functions for both Acute and Ambulatory services. This role assumes Super User responsibilities for Meditech HIM/SCN applications and acts as the primary HIM contact for Meditech and vendor coordination. In addition to system support, this position serves as the primary coordinator for HIM Colleagues, managing daily workload distribut9ion, coverage planning, and communication. Partnering with the Director, this position actively participates in the hiring process and contributes to interviews for HIM Colleagues. The Coordinator, HIM and Systems Specialist partners with the Director of Patient Access & HIM to ensure timely completion and accuracy of patient records by coordinating workloads, monitoring workflow trends, and facilitating the appropriate distribution of tasks to HIM Colleagues. This role focuses on supporting system integrity, optimizing workflows, and helping maintain departmental service levels. Position Qualifications Minimum Education High school graduate or the equivalent with current computer technology skills and knowledge of medical terminology Preferred Education Coursework or certification in Health Information Management, Computer Systems, or related healthcare/technical fields Minimum Experience 2 years experience in Health Information Management position Computer literacy with hospital HER systems. Preferred Experience 2+ years of HIM systems experience with Meditech build and maintenance

The primary focus of the Patient Services staff is to provide exceptional patient care and promote practice success throughout each function of the position, ensuring all patient and exam information is correct for posting, verifying and maintaining accurate reporting, and delivering positive patient communication. WHAT WE OFFER: Competitive starting wage will be determined based on experience Paid Holidays PTO Vision Benefits & 401(k) Growth and wage increase through company paid certification program ESSENTIAL RESPONSIBILITES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Uphold the Unity standards through exceptional customer service Greet patients in a friendly, professional manner Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR Perform end of day tasks, including balancing cash drawer, processing daily deposits, verifying/correcting data from identified reports, and submitting End-of-Day packet to manager for verification Monitor patient flow throughout the office, properly communicating delays Respond to patient inquiries about billing, procedures, policies and available services Evaluate and support implementation of new technology and equipment Provide a safe and clean office environment Maintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA) Monitor Unity processes to ensure compliance with the organization's policies and with the guidelines set by relevant regulatory agencies Demonstrate a commitment to Standards of Care Perform other duties and assume various responsibilities as determined by the Practice Manager and doctor(s) EDUCATION AND/OR EXPERIENCE: High school graduate, or equivalent Above average knowledge in health science, math, and Microsoft Office (Word, Excel) Previous medical office experience and knowledge in medical coding/billing is preferred COMPETENCIES: The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Proficient in EHR, including exceptional keyboarding skills Ability to accurately process insurance claims, and ensure proper reporting to Billing Excellent interpersonal, written, and verbal communication skills Detail oriented with strong organizational skills Ability to obtain knowledge and skills on the job or through educational courses A strong commitment to helping people Polite, professional, and courteous Ability to lead, motivate and promote a team environment Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment Report for scheduled work shifts in a dependable and timely fashion pursuant to company expectations ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Constant walking and standing; frequent bending, stopping and reaching Strong sensory skills such as good eyesight, good hearing, and dexterity

As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. Under the supervision of the Billing Manager, the Certified Medical Coder will play a key role in reviewing and analyzing medical billing and coding for daily processing. They will review and accurately code office and hospital procedures for reimbursement. The employee will be responsible for performing annual coding audits of office visits, procedures, and surgeries Essential Functions: Review patient documents for accuracy to include but not limited to office visits, surgical, and non-surgical procedures. Ensure proper coding on provider documentation. Verify that all codes are current and active. Report missing and/or incomplete documentation to provider and/or clinical staff. Meet daily coding production expectations. Perform accurate charge entries. Understand coding and reimbursement regulations and recognize the order in which services are billed to ensure maximum reimbursement by reading various coding and insurance newsletters and websites. Accurately post services based on global services data by applying NCCI edits, AAOC, NASS and ASSH Global Guidelines for all applicable insurance carriers. Serve as a resource regarding insurance resolutions and coding questions. Communicate changes and updates in coding requirements from insurance carriers to supervisor. Post daily receipts and correct posting errors in practice management system. Assist with external and/or internal audits as requested. Review and make corrections based on the Missing Encounter Report. Audit charges provided by hospitals/surgical centers to capture all charges for posting. Other duties as assigned. Education: Associates and/or Bachelor's degree preferred. Experience: Minimum of 1-year of coding experience; orthopedic experience preferred. Abilities: Ability to analyze situations and solve problems Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. Environmental/Working Conditions Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people. Compliance All employees have a responsibility to comply with our organization's policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance. EEO Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

The schedule for this position is as follows: Days- 8 hour shifts starting anywhere from 6:30 am- 10 am. Latest working hour is 6:30 pm. Position rotates to 4 area locations- schedule is done 6 weeks at a time for ample planning time. 1 weekend shift every 4 weeks which consists of a half day on Saturday only. The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions. **Essential Functions** + Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources. + Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions. + Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system. + Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated. + Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed. + Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions. + Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs. + Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements. + Performs other duties as assigned. + Maintains regular and reliable attendance. + Complies with all policies and standards. **Qualifications** + Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred + 0-2 years of experience in medical scheduling, administrative support, or customer service preferred + 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred **Knowledge, Skills and Abilities** + Strong knowledge of appointment scheduling, patient flow management, and administrative procedures. + Proficiency in EHR systems, scheduling software, and office applications. + Excellent customer service and communication skills, with the ability to interact professionally with patients, families, and healthcare teams. + Strong organizational and problem-solving skills, ensuring accuracy and efficiency in scheduling operations. + Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment. + Knowledge of HIPAA regulations and patient privacy standards. Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to ************************************************* to obtain the main telephone number of the facility and ask for Human Resources.

Department: Immediate Care Center & OB/GYN Location: Eddy Street Campus - 211 N Eddy Street, South Bend, IN 46617Hours: Full-Time; 40 Hours Weekly Join Our Team at The South Bend Clinic! At The South Bend Clinic, we strive for excellence-not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter-inside and outside our workplace. We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark. Why Choose The South Bend Clinic? We're committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive: * Financial Wellness: * Daily Pay: Access your earned wages when you need them. * Tuition Reimbursement: Up to $5,250 per year to support your education. * 401(k) Match: Plan for your future with our competitive matching program. * 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years. * Health & Well-Being: * Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider. * Pet Health Coverage: Because your furry friends matter too. * Work-Life Balance: * Paid Volunteer Time: 40 hours of paid time off annually to give back to your community. * Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members. * Inclusive Culture: * A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact. Responsibilities * Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner. * Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting. * Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers. * Documentation is thorough, objective, concise, and follows appropriate legal guidelines. * Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax. * Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols. * Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information. * Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer. * Observes department conditions and activities taking appropriate action to deliver a positive patient experience. * Exhibits computer systems knowledge and proficiency as necessary to perform job functions. * Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards. * Performs other duties as assigned when appropriate. * Adheres to HIPAA guidelines set forth in Clinic policies and procedures. Additional Responsibilities (Other departments as required) * Develops, pulls, and retrieves charts in a timely manner for surgery scheduling. * Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order. * Prepares new patient charts. * Communicates with Business Office patient information required for billing. * Cross trains with surgery scheduling. * Maintains good working relationships with all contacts. Qualifications Education/Certification/License: * High school diploma or equivalent is required. * CPR certification is preferred. Knowledge, Skills, and Abilities: * Must be a team player, professional, comfortable with computers and be customer service oriented. * Excellent phone, people and organizational skills. * Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.

The Front Desk is responsible for the first impression of our organization. Friendly, respectful and supportive interactions between our patients and other team members are required. Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment. Essential Functions: Greets patient(s) and offers assistance in a friendly and professional manner Assists the patient as necessary and/or directs the patient to the proper authority or correct department to address the individual's needs Answers incoming or transferred phone calls in a friendly and professional manner Responds to telephone inquiries as able and necessary, directs and announces calls to the correct department and/or takes and relays accurate, detailed messages to staff in a timely fashion Resolves or refers unresolved customer grievances to the appropriate designated department/person for further investigation and action plan resolution Schedules appointments for both new patients and for the routine, preventative care of established patients Efficiently operates office machines such as photocopier, fax, postage, scanner and personal computer Handles business transactions with accuracy and provides proper documentation for each transaction Records and verifies the personal/confidential information of patients Maintains and updates office supply logs Keeps work area and lobby clean and organized Trains new employees as requested or required Other duties as assigned Knowledge, Skills and Abilities: Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding. Excellent customer service skills; actively seeks ways to assist individuals within the scope of assigned duties Good basic mathematical skills; uses a calculator or other means to accurately figure all transactions Good computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure preferred Good time management skills; self-evaluates the use of time and understands how others may be affected Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing Ability to work independently (self-motivating) and as part of a team Ability to multi-task; comfortable in a fast-paced environment Ability to build and maintain effective working relationships with co-workers, providers, managers, patients and vendors Problem sensitivity skills; empathetic/understanding Deductive Reasoning and problem-solving skills Organized and detail-oriented Bilingual (Spanish/English) language skills are preferred Education, Experience and Licensure: High School Diploma or equivalent (GED) required 2 to 3 years' experience in a professional office environment preferred Physical Demands: May sit and/or stand for long periods of time Must be able to see and hear within normal range with or without correction device(s) Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones Work Environment: Professional, fast-paced office work environment

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve. Essential Functions Serves as a concierge - greets and communicates with patients or visitors. Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution. Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with self registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments. Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Qualifications Required High School Diploma or equivalent 1 year of relevant experience In insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience. Preferred Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department). How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Center For Outpatient Services - 3900 Hollywood Rd - St Joseph Department Name Primary Care Practice - Royalton Employment Type Part time Shift Day (United States of America) Weekly Scheduled Hours 32 Hours of Work 8:00 a.m. to 5:00 p.m. and 8:00 a.m. to 12:30 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling ************.

Job Description As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. Under the supervision of the Billing Manager, the Certified Medical Coder will play a key role in reviewing and analyzing medical billing and coding for daily processing. They will review and accurately code office and hospital procedures for reimbursement. The employee will be responsible for performing annual coding audits of office visits, procedures, and surgeries Essential Functions: Review patient documents for accuracy to include but not limited to office visits, surgical, and non-surgical procedures. Ensure proper coding on provider documentation. Verify that all codes are current and active. Report missing and/or incomplete documentation to provider and/or clinical staff. Meet daily coding production expectations. Perform accurate charge entries. Understand coding and reimbursement regulations and recognize the order in which services are billed to ensure maximum reimbursement by reading various coding and insurance newsletters and websites. Accurately post services based on global services data by applying NCCI edits, AAOC, NASS and ASSH Global Guidelines for all applicable insurance carriers. Serve as a resource regarding insurance resolutions and coding questions. Communicate changes and updates in coding requirements from insurance carriers to supervisor. Post daily receipts and correct posting errors in practice management system. Assist with external and/or internal audits as requested. Review and make corrections based on the Missing Encounter Report. Audit charges provided by hospitals/surgical centers to capture all charges for posting. Other duties as assigned. Education: Associates and/or Bachelor's degree preferred. Experience: Minimum of 1-year of coding experience; orthopedic experience preferred. Abilities: Ability to analyze situations and solve problems Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. Environmental/Working Conditions Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people. Compliance All employees have a responsibility to comply with our organization's policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance. EEO Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BHG Bronson Healthcare Group 6901 Portage Road Title Reimbursement Specialist2 Performs duties necessary to facilitate payment from third party payers. This includes correct billing, statusing and collection from third parties, posting third party payments (if applicable), computing correct reimbursement, processing incoming and outgoing correspondence, and maintaining a working knowledge of current contracts and government regulations for multiple entities. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) required. Associate's degree in business or Finance; or equivalent experience in Medical Billing, Receivables or Collection preferred. Successfully pass EUPA's for all Epic applications associated with position within the first 90 days in the position * Strong computer and general office equipment knowledge required. * Knowledge of medical terminology, ICD-9 and CPT-4 coding, National Billing forms, third-party payers, managed care, reimbursement and regulatory compliance preferred. * Ability to type 45 words per minute is necessary. * Must be an effective communicator with patients, customers and co-workers. * Must be able to quickly analyze communication style based on nature and approach of verbal inquiry. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Accountable for ensuring claims are compliant with all payer specifications; State, Federal and HIPAA regulations. * Resolves billing issues up front to promote better reimbursement, reduce outstanding revenue and time spent on working rejections or additional claim follow up. * Prepares documentation to maximize reimbursement. * Analyze assignment of all CPT-4, ICD-9, UB04, HCFA 1500 and charges for accuracy and to maximize reimbursement from third party payers * Critically analyze and process third party and internal information requests and rejections in an effort to resolve accounts receivable. * Critically analyze and process documents for resolution of third party liabilities, outstanding credits and un-billed accounts. * Make all necessary posting, adjustments and refunds to accounts and critique contractual allowances and other arrangements. * Responsible for complete understanding and application of current contracts and governmental regulations including referrals for legal intervention for multiple entities. * Proficient in the revenue cycle process via multiple computer systems including but not limited to: Internal systems: STAR, EC2000, EPIC, SSI, GLMI Home Health Billing system and External systems such as payer claims and eligibility systems. * Verifies insurance eligibility using automated on-line systems. Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 1217 Bronson Revenue Cycle Services (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Franciscan Health Michigan City Campus 3500 Franciscan Way Michigan City, Indiana 46360 The Health Unit Coordinator II plans, coordinates and executes a daily routine for the performance of clinical and non-clinical tasks for the nursing unit to ensure a safe and clean environment and quality patient care. This position also acts as a customer service champion to promote excellence in the customer experience and as a preceptor and mentor for new health unit coordinators. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Responds to call lights and directs the inquiry to the appropriate party; activates alerts; monitors tube system where applicable and utilizes proper response etiquette. * Greets and assists patients, visitors, physicians, students, and staff; answers their questions utilizing appropriate response standards and coordinates the activities of nursing staff, physicians, hospital departments, patients and visitors to act as a first line advocate. * Facilitates communication of patient information, working within the unit as well as with other units and departments; reports pertinent information in a timely and accurate manner to ensure appropriate parties have all needed. Maintains information, on-call schedules for services and communication tools, and utilizes AIDET and other service standards to provide accurate communication of information. * Answers multi-line telephones answering the callers questions or directing the caller to the appropriate party; utilizes proper telephone etiquette and responds within the defined service standards. * Provides unit support by assisting with bed assignments and maintaining accurate patient locations in Epic. Maintains supplies and office equipment, including downtime devices for Epic as well as logs maintenance repairs and maintenance of unit statistics. Maintains staff assignments and phone lists to ensure efficient operation of the unit. * Assists in the onboarding and training of new coworkers to ensure all coworkers receive consistent and accurate information. * Assists physicians and other Healthcare providers to access electronic systems and paper Healthcare data. * Maintains a safe and clean environment. * Inventories supplies and places orders to ensure adequate materials are available. * Schedule: 7:00 AM-7 PM weekdays/weekends/holidays. QUALIFICATIONS * High School Diploma/GED Required * 1 year Related Healthcare Experience Preferred * Basic Life Support Program (BLS) - American Heart Association Required within 90 Days and * Certified Nursing Assistant (CNA) State Licensing Board [Required for Illinois] and * Health Unit Clerk (HUC) Preferred and * EKG Monitoring Certification - National Health Career Association within 90 Days TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Job Description Come join a patient family friendly work environment. We are hiring in our Granger office and need top talent. The ideal person will greet patients/visitors in a prompt, courteous and helpful manner. Screens callers, responds to routine requests for information/service and/or directs callers to appropriate staff. Schedules appointments, obtains and updates patient data appropriately. Communicates with other schedulers by internal mail. The ideal person must be able to work in a fast paced environment communicating with patients directly, taking co-payments, insurance verification and scheduling next appointments. In this role attendance is critical. If you are interested apply today.

Patient Service Representative (PSR) ! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest. The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Manage equipment & garment inventory Contact caregivers and family to schedule fittings Available, willing and able to conduct evening and weekend activities Willing to travel to patient's homes for fittings or follow up visits Disclose their family relationship with any potential referral source Program equipment according to the prescribing physician's orders Measure the patient and determine correct garment size Train the patient & other caregivers in the use of the LifeVest Have the patient sign a Patient Agreement & WEAR Checklist Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment Qualifications: Have 1 year patient care experience Patient experience must be professional (not family caregiver) Patient experience must be documented on resume Disclose personal NPI number (if applicable) Have a valid driver's license and car insurance Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL

Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Performs various reception and clerical duties in accordance with established policies and procedures by: * Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. Checking patients in for their appointments. * Answering the telephone and taking and relaying messages to clinical staff accurately. * Scheduling patients with physician providers and maintaining appointments with physician(s) rotation. * Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system. * Ensuring that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed. * Maintaining patient records, entering charges and posting services performed by the provider. * Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval. * Scheduling medical testing, procedures, ancillary services and surgeries for patients. * Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate. * Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person. * Paging physician when necessary and sending information regarding call status and imaging assignments daily. * When applicable, entering data into specialty computer programs such as Carelink and Cardionet; ensuring that orders are entered correctly and monitors are sent to patients. * Performing clerical duties including faxing, copying, typing notes and memos. * Ordering office supplies and maintaining adequate inventory of supplies. * Opening and sorting mail daily. Performs basic patient care duties by: * Assisting the physician if necessary. * Escorting patients to exam room in a professional and courteous manner in the absence of clinical staff. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Participating in committees as requested. * Enhancing professional growth and development through in-service meetings and educational programs as approved. * Completing other job-related duties and projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one-year related office experience, with medical terminology and coding experience, is preferred. The ability to speak and write Spanish is desired. Knowledge & Skills * Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image. * Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts. * Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner. * Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians. * Requires analytical skills necessary to solve patient problems and interpret data. Working Conditions * Works in a medical office environment. * Flexible work hours. Physical Demands * Requires the physical ability and stamina to perform the essential functions of the position.

The primary focus of the Patient Services staff is to provide exceptional patient care and promote practice success throughout each function of the position, ensuring all patient and exam information is correct for posting, verifying and maintaining accurate reporting, and delivering positive patient communication. WHAT WE OFFER: Competitive starting wage will be determined based on experience Paid Holidays PTO Employee Referral Program Vision Benefits & 401(k) Growth and wage increase through company paid certification program ESSENTIAL RESPONSIBILITES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Uphold the Unity standards through exceptional customer service Greet patients in a friendly, professional manner Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR Perform end of day tasks, including balancing cash drawer, processing daily deposits, verifying/correcting data from identified reports, and submitting End-of-Day packet to manager for verification Monitor patient flow throughout the office, properly communicating delays Respond to patient inquiries about billing, procedures, policies and available services Evaluate and support implementation of new technology and equipment Provide a safe and clean office environment Maintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA) Monitor Unity processes to ensure compliance with the organization's policies and with the guidelines set by relevant regulatory agencies Demonstrate a commitment to Standards of Care Perform other duties and assume various responsibilities as determined by the Practice Manager and doctor(s) EDUCATION AND/OR EXPERIENCE: High school graduate, or equivalent Above average knowledge in health science, math, and Microsoft Office (Word, Excel) Previous medical office experience and knowledge in medical coding/billing is preferred COMPETENCIES: The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Proficient in EHR, including exceptional keyboarding skills Ability to accurately process insurance claims, and ensure proper reporting to Billing Excellent interpersonal, written, and verbal communication skills Detail oriented with strong organizational skills Ability to obtain knowledge and skills on the job or through educational courses A strong commitment to helping people Polite, professional, and courteous Ability to lead, motivate and promote a team environment Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment Report for scheduled work shifts in a dependable and timely fashion pursuant to company expectations ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Constant walking and standing; frequent bending, stopping and reaching Strong sensory skills such as good eyesight, good hearing, and dexterity