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Medical records receptionist skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical medical records receptionist skills. We ranked the top skills for medical records receptionists based on the percentage of resumes they appeared on. For example, 46.8% of medical records receptionist resumes contained patients as a skill. Continue reading to find out what skills a medical records receptionist needs to be successful in the workplace.

15 medical records receptionist skills for your resume and career

1. Patients

Here's how medical records receptionists use patients:
  • Maintained front office operations, completed registration, check-in/out, and insurance verification and processed payments for patients.
  • Performed documentation for necessary insurance filings with appropriate agency and updated patients charts with all current information.

2. Scheduling Patient Appointments

Here's how medical records receptionists use scheduling patient appointments:
  • Optimized organizational skills by ensuring the maximization of provider time and treatment room utilization by strategically scheduling patient appointments.
  • Maintained responsibility for scheduling, canceling, and rescheduling patient appointments.

3. Front Desk

Here's how medical records receptionists use front desk:
  • Front desk management, paralegal administrative support and medical records/retention.
  • Developed, instituted and updated front desk operational manual.

4. Insurance Verification

Here's how medical records receptionists use insurance verification:
  • Performed insurance verification and eligibility, registration, billing, discharging of files.
  • Verified, updated patient's demographic and light insurance verification.

5. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how medical records receptionists use hippa:
  • Help all walk in person to fill out HIPPA Compliance forms and fill the request.
  • Inputted data into hospital system all the while ensuring customers HIPPA regulations was protected.

6. Insurance Forms

Here's how medical records receptionists use insurance forms:
  • Completed insurance forms regarding patient medical care.
  • Compiled and confirmed patient insurance forms and routed information to appropriate medical staff.

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7. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how medical records receptionists use patient demographics:
  • Obtain and enter patient demographics including insurance.
  • Scheduled patient appointments, used tool called Touch Works for patient demographics, and used tool called Pulse for Rx request.

8. HIPAA

Here's how medical records receptionists use hipaa:
  • Provided essential medical record/health information management both electronically and through paper format while abiding all HIPAA laws and regulations.
  • Maintained and followed HIPAA guidelines to ensure medical records for privacy of residents of nursing facility remained private.

9. Medical Terminology

Here's how medical records receptionists use medical terminology:
  • Organize and check medical records for completeness, accuracy and compliance with regulatory requirement including automated records systems and medical terminology.
  • Job Duties Included: Performed secretarial duties utilizing specific knowledge of medical terminology.

10. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how medical records receptionists use patient care:
  • Maintained record of patient care by compiling, reviewing and filing documentation electronically.
  • Maintained academic success while continuing to provide excellent patient care

11. Multi-Line Phone System

Here's how medical records receptionists use multi-line phone system:
  • Answered multi-line phones and either directed the caller to the appropriate party or handle the caller s needs myself.
  • Check in/out Patients, scheduled appointments, answered multi-line phones, collected and posted payments, verified insurance.

12. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how medical records receptionists use telephone calls:
  • Answered and directed all incoming telephone calls
  • Responded to requests for medical records, processes letters and reports, help answer and direct telephone calls.

13. Computer System

Here's how medical records receptionists use computer system:
  • Designated as a skilled user and trainer for all staff during integration of new computer system software.
  • Archive outdated documents to aid in implementation of new computer system.

14. Medical Charts

Here's how medical records receptionists use medical charts:
  • File and pull medical charts, prepare new charts, place appropriate insurance information in charts and maintain charts.
  • Maintained medical charts, scheduled Patient lab and assisted doctor with lab and specimens collection, Patient vital signs.

15. Insurance Eligibility

Here's how medical records receptionists use insurance eligibility:
  • Analyzed health insurance benefits and verify insurance eligibility.
  • Documented patients' charts, prepared and filed patient records, verified insurance eligibility.
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List of medical records receptionist skills to add to your resume

Medical records receptionist skills

The most important skills for a medical records receptionist resume and required skills for a medical records receptionist to have include:

  • Patients
  • Scheduling Patient Appointments
  • Front Desk
  • Insurance Verification
  • Hippa
  • Insurance Forms
  • Patient Demographics
  • HIPAA
  • Medical Terminology
  • Patient Care
  • Multi-Line Phone System
  • Telephone Calls
  • Computer System
  • Medical Charts
  • Insurance Eligibility
  • Direct Calls
  • Patient Accounts
  • Office Equipment
  • EHR
  • Lab Results
  • Medicaid
  • Insurance Coverage
  • Test Results
  • MRI
  • Patient Data
  • Medical History
  • Word Processing
  • Patient Payments
  • Vital Signs
  • Patient Flow
  • Prescription Refills
  • CPT
  • Subpoenas
  • Transferring Calls
  • ICD-9
  • Lab Reports
  • Medical Billing
  • Insurance Claims
  • Fax Machines
  • Diagnostic Procedures
  • Medical Reports
  • Medical Facilities
  • Patient Confidentiality
  • Medical Consultations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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