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Become A Medical Scheduler

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Working As A Medical Scheduler

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,040

    Average Salary

What Does A Medical Scheduler Do At Medical Consultants Network

* Screen incoming review requests for completeness of materials required to conduct the review of the case.
* Prepare, organize, distribute and present records, materials and forms required for a complete case review packet for providers.
* Identify appropriate providers for case review or examination assignment including: determine their availability for a review or examination assignment, as well as obtain information for delivery of the case to the provider, if applicable.
* Contact clients to resolve questions, obtain information, records and/or materials needed for a case review and resolve issues about active cases.
* Respond to providers requests for additional information/materials necessary for a review and notify clients and other internal departments of these needs, as applicable.
* Coordinate and record phone consultations between practitioners/providers/facilities that are party to a review case.
* Respond to inquiries from clients, other entities referring cases for review or examination and practitioners/providers/facilities.
* Provide backup support to staff in other areas as needed

What Does A Medical Scheduler Do At Westmed

* registers new patients; verifies patient demographics and health insurance while updating patient information in designated databases.
* Responds to patient/physician/medical offices’ general information request and/or inquiries.
* Transfer non-applicable calls to appropriate internal departments to ensure patient satisfaction.
* Processes WestMed’s online task in an efficient and, timely and accurate manner
* Develop and maintain a working knowledge of all medical specialties as they relate to the position.
* Accurately transmit detailed written communications in a clear and concise manner to site staff and physicians via our medical databases.
* Adhering to the current system guidelines, policies and procedures when meeting the needs of any and all calls you encounter throughout the work day.
* Fully proficient in the technological areas required to perform daily essential duties.
* Able to perform additional general office responsibilities as assigned or required.
* Handles inbound contacts appropriately by providing a high quality patient experience.
* Communicates effectively and in a professional manner

What Does A Medical Scheduler Do At Ascension Health

* Gathers necessary demographic and clinical information from patient and enters into appropriate database.
* Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
* Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
* Assists with coordination of activities related to insurance pre-certification/authorization.
* Provides counseling to patient or patient's representative regarding pre-service requirements and instructions

What Does A Medical Scheduler Do At HCA, Hospital Corporation of America

* Answer telephone in a timely and professional manner
* Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions through the Meditech scheduling module
* Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits
* Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module
* Ensure that any edits performed in the scheduling module are also duplicated in the admissions module
* Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time
* Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
* Receive incoming pre-cert mail and ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
* Select the correct patient medical record number consistently
* Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available
* Edit via the scheduling module those departmental calendar changes to ensure that patients are not scheduled when personnel is not available
* Acknowledge, file, and send MOX messages via Meditech
* Edit medical accounts to a PRE status
* Enter outpatient procedures in the Order Entry System
* Pull reservations off printers, keeping clinical reservations filed according to policy.
* Return surgical reservations to each appropriate scheduler.
* Work clinical accounts at least 2 days in advance in order for admitting personnel to use reservations for calling patients and checking patient and insurance information
* Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
* Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
* Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
* Other duties as assigned

What Does A Medical Scheduler Do At Hancock Regional Hospital

* A.) Registers patients, establishes account numbers and schedules treatments and procedures with consideration for time available, physician preference and time needed for treatment according to Center guidelines.
* B.) If patient requests to be re-scheduled, secure relevant information and consult with Cancer Center Supervisor or their designate.
* C.) Obtains necessary information to verify third party coverage and benefits prior to admission.
* D.) Contacts patient to verify information and benefits.
* E.) Answers incoming calls, pages personnel as needed, checks patient records for required forms, inputs and retrieves information form computer systems.
* F.) Provides customer information to other providers or hospital departments.
* G.) Identifies inadequate or inaccurate physician documentation and forwards for correction.
* H.) Greets patients and visitors in person in a prompt, courteous, and helpful manner.
* I.) Checks in patients, verifies and updates demographic, insurance and other necessary information in the computer records.
* J.) Collects copayments and past due balances for accounts.
* K.) Handles and ensures all patient medical record information is scanned and documented appropriately based on clinic and hospital guidelines.
* L.) Copies, sorts and assembles documents as needed.
* M.) Observes waiting room and patient activity and notifies team of patient flow issues.
* N.) Performs other duties as

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How To Become A Medical Scheduler

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.


High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.


Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.


Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Medical Scheduler jobs

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Medical Scheduler Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Russian


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Top Skills for A Medical Scheduler


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Top Medical Scheduler Skills

  1. Appointment Scheduling
  2. Electronic Medical Record
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Entered and updated information in system for appointment scheduling, rescheduling and cancellation.
  • Input case information as well as patient specific information into electronic medical records.
  • Handled customer service associated requests, communicated preparations and handle call backs.
  • Answered inbound telephone calls and responded to web-based requests for a internal medicine clinic/administration office.
  • Updated demographic and patient information.

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