Medical scheduler job description

Our client is hiring Medical Schedulers with 2+ yrs of experience.

On site- Columbia, MD

M-F 8am-5pm

Primary Duties/Responsibilities Include but is not Limited to:

1. Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.

2. Broad knowledge of front office practices and procedures, including the Company's Electronic Medical Records system (EMR).

3. Broad understanding of insurance practices and procedures.

4. Assist with billing related issues.

5. Ensure compliance with regulations and standards of performance for quality care.

6. Answer telephones and assist with patient check-in/check-out, as needed.

7. Direct patient requests or questions to the appropriate provider.

8. Schedule appointments.

9. Provide assistance to other office staff as needed.

10. Maintain excellent customer service skills in dealings with patients, coworkers, and the public.

11. Maintain patient confidentiality.

12. Perform related work and other duties as required.

Additional Skills & Qualifications:

• Must have experience working in a fast paced medical environment.
• Must have exceptional customer service skills, excellent communication skills to schedule appointments, attention to detail and possess a good work ethic. Proficiency working with computers is a must.
• Epic experience preferred.
• Must have two (2) years of experience working in a Healthcare setting.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

SUMMARY: The Medical Scheduler schedules appointments, for various hospital departments, including Lab, Radiology, Same Day Surgery Procedures and other hospital departments as needed. The Medical Scheduler will also perform receptionist, secretarial, and clerical record keeping duties as needed. Provides information, records, schedules, and prepares services for use by other departments.
EDUCATION and/or EXPERIENCE:

+ 3-5 years hospital, medical office, clinic, or hospital business operations experience required.

CERTIFICATES, LICENSES, and/or REGISTRATIONS:

+ Current license to practice in Iowa and/or multi-state licensure as a LPN is required.

+ Iowa Mandatory Reporter training within three months of employment.

+ BLS must be acquired within 12 months of employment and must be kept current throughout employment.

Why start your career at Osceola Regional Health Center?

+ Stacked against the rest, we're simply the best: Osceola Regional Health Center is known for our employee-rated Top Workplace award, given by The Des Moines Register - a testament to the culture we've dedicated years of time, thoughtfulness and attention to.

+ At our organization, YOU are a name, not just a number. Each new employee is warmly welcomed with open arms and embraced into a compassionate culture. We place value on the expert individual and draw on not only the talent they bring, but their uniqueness as a person. At the end of the day, we're a family, and we deeply realize our most important asset is you.

+ Be a light for each life you touch. No patient walks alone in their health journey. Touching hearts, changing and saving lives of people in our community is why we're here. If you want to make a difference, you belong at Osceola Regional Health Center.

+ Involvement in your community. Our important work doesn't stop in organizational walls: our team steps out consistently to provide fun, affordable and engaging events, programs and volunteer work for community members. Multi-faceted support of our community gives us joy and we encourage each employee to jump in!

Job Title: Surgical Scheduling Operator MONDAY-FRIDAY from 8am-4pm

Department: Orthopedics

General Summary: A nonexempt position responsible for answering phones, directing
telephone calls, monitoring voicemail boxes, and assisting callers with questions
involving scheduled surgical procedures.

Essential Job Responsibilities:

• Adhere to HIPAA Guidelines at all times.
• Manage inbound calls to ensure effective and timely resolution of patient
issues.
• Verify and/or obtain patient demographic information.
• Build a great rapport with patients by possessing a positive warm and
friendly attitude and every call.
• Listen, probe, and ask open-ended questions to get results.
• Efficiently answer patient inquiries by providing general information, and
routing calls to surgical coordinators as is needed to resolve patient issues.
• Document all accounts, update patient demographics, and create medical
records as required.
• Regularly monitor the surgical scheduling voicemail and return patient calls
as is appropriate.
• Monitor individual surgical scheduling voicemails as instructed by supervisor
or surgical scheduling leads.
• Must maintain a high level of professionalism and quality customer service at
all times.
• Operate computer and IT equipment such as switchboards, headset etc.
• Escalate complex issues to surgical scheduling leadership for proper
resolution
• Communicates as needed with physicians/clinicians and other staff about any
patient concerns/issues related to surgical procedures.

Education: High school diploma.

Experience: Minimum one year of experience in a customer service position, preferably
in a healthcare setting.