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Medical scheduler skills for your resume and career

Updated January 8, 2025
6 min read
Medical scheduler example skills
Below we've compiled a list of the most critical medical scheduler skills. We ranked the top skills for medical schedulers based on the percentage of resumes they appeared on. For example, 29.2% of medical scheduler resumes contained patients as a skill. Continue reading to find out what skills a medical scheduler needs to be successful in the workplace.

15 medical scheduler skills for your resume and career

1. Patients

Here's how medical schedulers use patients:
  • Transcribed physician orders including scheduled labs, testing and screening/specimens and occasionally transported patients to various location of the hospital.
  • Cross-trained as receptionist to greet incoming patients, have proper medical documentation completed, and oversee weekly visitations.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how medical schedulers use customer service:
  • Managed all incoming phone lines and provided directed customer service; coordinated approximately 1475 diagnostic procedures monthly.
  • Prepared Charts/Reports, providing excellent patient and customer service.

3. Medical Terminology

Here's how medical schedulers use medical terminology:
  • Performed secretarial duties utilizing knowledge of medical terminology and hospital clinic and laboratory procedures.
  • Maintained in-depth knowledge of medical terminology.

4. EMR

Here's how medical schedulers use emr:
  • Utilized my skills with using EMR for all scheduling and documentation of patient encounters.
  • Create patient charts, EMR, verify Insurance and eligibility.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how medical schedulers use data entry:
  • Maintained office services by organizing office operations and procedures; Prepared, compiled and sorted documents for data entry.
  • Assisted billing department with data entry; responded to requests for tax information.

6. Insurance Verification

Here's how medical schedulers use insurance verification:
  • Assess patient eligibility for insurance verification and reconcile patient's history with accounts receivable and verification of insurance policy numbers.
  • Utilize a doctor insurance verification grid, listing all doctors and participating insurance companies.

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7. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how medical schedulers use patient care:
  • Worked collaboratively with radiology technologists to achieve optimum patient care.
  • Coordinated Podiatry assistant to assist Podiatrist in patient care.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how medical schedulers use phone calls:
  • Answer and route phone calls, sort and deliver mail and faxes to doctors, nurses and other staff.
  • Received after hour telephone calls from 5pm - 8am taking inquiries and from multiple clients 2.

9. Triage

Triage is a method of prioritizing a patient or a group depending on the severity, diagnosis, and condition of the disease needing immediate medical care. It is often to determine a condition and identifying the appropriate destination before assessing where the patient will be going. A triage nurse commonly performs it.

Here's how medical schedulers use triage:
  • Answered multiple phone lines simultaneously, scheduled patient appointments, and interacted with physicians and triage patient calls.
  • Performed basic medical assistant duties such as triage, vitals, administered IM injections.

10. Scheduling Patient Appointments

Here's how medical schedulers use scheduling patient appointments:
  • Handled scheduling patient appointments, filing and preparation of charts.
  • Optimized organizational skills by ensuring the maximization of provider time and treatment room utilization by strategically scheduling patient appointments.

11. HIPAA

Here's how medical schedulers use hipaa:
  • Maintain patient confidentiality according to HIPAA and clinic compliance procedures.
  • Protected patient rights by maintaining HIPAA laws assuring patient confidentiality.

12. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how medical schedulers use patient demographics:
  • Completed new patient registration process, or verified and updated established patient demographics.
  • Obtain and update patient demographic and insurance information.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how medical schedulers use outbound calls:
  • Placed outbound calls to patients for their follow up appointments of their first trimester screening and Level II ultrasound.
  • Take inbound calls and make outbound calls, and keeping my assigned work queue's up to date.

14. MRI

Magnetic Resonance Imaging (MRI) is a non-invasive and painless procedure that uses strong magnetic fields, radio waves, and computers to create detailed and cross images of the body's inner parts. MRI scanner can detect anomalies inside the brain and spinal cord, find tumors or cysts, detect heart, liver, and other abdominal organ problems, and many more. MRIs are very useful in studying soft tissues and the nervous system. Aside from diagnosing diseases, doctors also use MRI to check how well you have recovered from a particular treatment.

Here's how medical schedulers use mri:
  • Scheduled all Mammograms, MRI, CT Scans, Ultrasound, Bone Density and PET Scan procedures.
  • Answered telephone and scheduled appointments for any radiology procedure including MRI, CT, Mammogram and Ultrasound.

15. Inbound Calls

Here's how medical schedulers use inbound calls:
  • Received inbound calls internal and external assisting individuals while utilizing online information systems.
  • Receive inbound calls from hospitals and nursing Facilities to schedule mobile X-rays, Ultrasounds and EKG's.
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List of medical scheduler skills to add to your resume

Medical scheduler skills

The most important skills for a medical scheduler resume and required skills for a medical scheduler to have include:

  • Patients
  • Customer Service
  • Medical Terminology
  • EMR
  • Data Entry
  • Insurance Verification
  • Patient Care
  • Phone Calls
  • Triage
  • Scheduling Patient Appointments
  • HIPAA
  • Patient Demographics
  • Outbound Calls
  • MRI
  • Inbound Calls
  • Computer System
  • Home Health
  • Office Equipment
  • Compassion
  • Physician Orders
  • Insurance Eligibility
  • Patient Charts
  • Medical Appointments
  • Medical Procedures
  • Patient Data
  • Hippa
  • Medicaid
  • Patient Service
  • Patient Inquiries
  • Front Desk Operations
  • Diagnostic Procedures
  • CPT
  • Patient Referrals
  • Patient Calls
  • Telephone Calls
  • Surgical Procedures
  • Direct Calls
  • Patient Confidentiality
  • Medical Insurance
  • Word Processing
  • Ultrasound Procedures
  • Scheduling System
  • Multi-Line Phone System
  • Insurance Benefits
  • Scheduling Procedures
  • Mammograms
  • Patient Accounts
  • Test Results

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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