Top Medical Scheduler Skills

Below we've compiled a list of the most important skills for a Medical Scheduler. We ranked the top skills based on the percentage of Medical Scheduler resumes they appeared on. For example, 14.5% of Medical Scheduler resumes contained Patient Care as a skill. Let's find out what skills a Medical Scheduler actually needs in order to be successful in the workplace.

The six most common skills found on Medical Scheduler resumes in 2020. Read below to see the full list.

1. Patient Care

high Demand
Here's how Patient Care is used in Medical Scheduler jobs:
  • Worked collaboratively with radiology technologists to achieve optimum patient care.
  • Coordinate patient care among medical oncology and other specialists.
  • Coordinated Podiatry assistant to assist Podiatrist in patient care.
  • Coordinated patient care - Duties included scheduling with physician offices, booking cases, and verification/explanation of insurance coverage to patients.
  • Fax and report lab results to Clinical Manager as well as various doctors involved in patient care.
  • Ensured the continuity of patient care, physician request, and satisfaction of administrative production.
  • Scan all correspondence received into office that is pertinent to patient care.
  • Worked closely with staff Case Managers for patient care and support.
  • Assist providers with variety of tasks for annual Patient Care Conference.
  • Direct contact with the above departments to assure excellent patient care.
  • Maintained office flow and assisted physicians with patient care.
  • Contacted external clinics to coordinate patient care.
  • Direct management resolution of issues and solutions improvements to help workflow and patient care.
  • Assisted with patient care for Hyperbarics.
  • Assist MDs as well as NPs and RNs team in ensuring optimal patient care and smooth daily functioning of office.

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2. Insurance Companies

high Demand
Here's how Insurance Companies is used in Medical Scheduler jobs:
  • Processed incoming patients, verified insurance coverage and acted as liaison with insurance companies when necessary.
  • Utilize a doctor insurance verification grid, listing all doctors and participating insurance companies.
  • Verified medical coverage from patients and insurance companies; processed and submitted claims electronically.
  • Obtain insurance; verification and procedure approval by contacting insurance companies.
  • Provide clinical information to insurance companies for high tech radiography procedures.
  • Process referrals and authorizations required by individual insurance companies.
  • Check eligibility and obtain authorizations from insurance companies.
  • Compose emails using Office Logic system to physicians with patient questions and peer to peer review from doctors/insurance companies.
  • Assist in contacting insurance companies to determine statuses of unpaid claims and provide in readmitting existing claims for payouts.
  • Processed medical paperwork and billing with accuracy and precision in order to ensure payment by insurance companies.
  • Maintained positive relations and interactions with insurance companies, referring offices, patients and internal ARC staff.
  • Work with a variety of nationwide insurance companies for prior authorizations for patients.
  • Scheduled surgeries coordinating with nursing staff, surgeons offices, and insurance companies.
  • Schedule all tests at hospitals and get prior authorizations from insurance companies.
  • Scheduled records audits for compliance mandates with doctor offices for insurance companies.
  • Coded claims on 1500 forms to ensure proper payment from insurance companies.
  • Communicated with insurance companies' authorization for patient's treatments.
  • Work with various insurance companies to ensure quality care and compliance
  • Certify diagnosis is correct and payable through insurance companies.
  • Obtain prior authorizations for all insurance companies.

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3. Customer Service

high Demand
Here's how Customer Service is used in Medical Scheduler jobs:
  • Managed all incoming phone lines and provided directed customer service; coordinated approximately 1475 diagnostic procedures monthly.
  • Arrived patients for scheduled appointments and provided general customer service assistance for the facility.
  • Prepared Charts/Reports, providing excellent patient and customer service.
  • Provide customer service to patients regarding statement inquiries.
  • Delivered exceptional daily customer service experience.
  • Deliver positive efficient customer service.
  • Provide assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.
  • Listen to recorded customer calls and provide feedback and additional coaching when needed to ensure excellent customer service.
  • Interacted with both internal and external customers in order to provide the highest level of customer service.
  • Assist patients, families, physicians, and colleagues with any administrative needs with effective customer service.
  • Follow physician protocols to schedule appointments for clients and meet performance goals metrics Handle Customer Service Escalations.
  • Provide efficient and caring customer service to clients with urgent medical needs including messages to physicians.
  • Provided customer service for patients, families, hospital scheduling departments, and other physicians offices.
  • Provided superior customer service to patients from time of first phone call to check-out.
  • Demonstrated positive professional customer service in all patient, staff, and visitor contacts.
  • Provided excellent customer service to patients, physicians, and outside imaging facilities.
  • Demonstrate excellent customer service that promotes patient, staff and customer satisfaction.
  • Provide excellent customer service at all times and other duties as assigned
  • Check out procedure after medical visit to include customer service.
  • Answered phones and customer questions while providing excellent customer service.

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4. Phone Calls

high Demand
Here's how Phone Calls is used in Medical Scheduler jobs:
  • Answer and route phone calls, sort and deliver mail and faxes to doctors, nurses and other staff.
  • Received after hour telephone calls from 5pm - 8am taking inquiries and from multiple clients 2.
  • Answer phone calls and assist patients in making their medical experience as pleasant as possible.
  • Answer phones, make out going phone calls regarding insurance, authorizations, and referrals.
  • Interact with clients through telephone calls, faxed requests, and web portal requests.
  • Answer all incoming phone calls for the clinic, taking messages when appropriate.
  • Answered phone calls, took messages and scheduled appointments over the phone.
  • Answer phone calls and transfer the calls to the appropriate people.
  • Make outbound phone calls in an effort to schedule patients.
  • Performed Pre-Op and Post-Op phone calls with surgery patients.
  • Answer incoming phone calls for physician office.
  • Assist with patient telephone calls and registration.
  • Make & receive up to 200 phone calls daily.
  • Used multi-lined phones for multiple phone calls in a call-center environment for follow-up on appointments scheduled.
  • Responded to phone calls using a multi-line system; registered patients, scheduled appointments and collected co-pays
  • Answer phone calls with pleasant demeanor and schedule appointments for Optometrist's and Ophthalmologist's.
  • Answered phone calls; extreme data entry;.

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5. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Medical Scheduler jobs:
  • Managed physician agendas by effectively scheduling appointments and consultations based on physician availability, patient need and preference.
  • Worked in a call-center environment scheduling appointments and advising on appropriate alternative health actions for the Latino community.
  • Provided administrative support to medical staff; assisted with patient scheduling appointments, tests, and procedures using the IDX system.
  • Optimized patients satisfaction, provider time, and treatment room utilization by scheduling appointments efficiently and in a time orderly manner.
  • Performed basic office duties, including scheduling appointments, verifying insurance coverage, and demographic updates.
  • Printed appointment letters from database; Customer Service calls, and assisted with rescheduling appointments.
  • Trained all new employees on properly scheduling appointments for both front desk and scheduling department.
  • Answered incoming calls up to 60 per day; scheduling appointments for diagnostic procedures.
  • Maintain doctor s calendar by scheduling appointments and answering all question regarding exam.
  • Worked new referrals from primary and specialty care providers by scheduling appointments.
  • Provide customer service and confer with customers by telephone for scheduling appointments.
  • Welcome patients by greeting them on the telephone and scheduling appointments.
  • Covered other clinics in scheduling appointments for them as well.
  • Provide customer service and support Administrative duties: scheduling appointments, faxing, etc.
  • Assist patients with scheduling, cancelling, confirming & rescheduling appointments.
  • Assisted doctors in scheduling appointments and diagnoses of patients Document prescription refill request Train new employee staff Insurance eligibility
  • Served patients by greeting and helping them scheduling appointments; Maintaining records and accounts.

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6. Front Desk

high Demand
Here's how Front Desk is used in Medical Scheduler jobs:
  • Work collaboratively as team member with other front desk staff, doctors and nursing staff.
  • Coordinate front desk patient intake and scheduling in busy and diverse 22-doctor specialty clinic.
  • Worked front desk for evening clinic one night a week, signed patients in/out.
  • Maintain patient waiting areas and front desk areas in an organized and neat manner.
  • Cross trained to assist front desk registration with patient check in and demographic verification.
  • Manage the front desk operation, complete insurance and other claim information.
  • Schedule diagnostic procedures, front desk duties, collect co-pays and verify insurance
  • Front desk reception to include patient check-in and checkout processing.
  • Worked front desk checking and checking out patients when needed.
  • Balanced phones, front desk receptionist and billing duties.
  • Call center environment virtual medical front desk reception.
  • Front desk receptionist - duties as described previously
  • Front desk, answer phones, scheduling.
  • Managed the front desk operations.
  • Schedule and cancel appts for over 15 specialties, send messages, medical front desk via contact center
  • Front desk duties entering patient information and schedule appointments in all modalities.
  • Scheduled patients Performed billing and collection duties General front desk responsibilities; answering phones, stocking office area, check-ins, etc

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7. Attendant Logs

high Demand
Here's how Attendant Logs is used in Medical Scheduler jobs:
  • Complete daily attendant logs for providers.
  • Fill and distribute daily schedules for doctors and staff.Complete daily attendant logs for providers.Organize and maintain confidential medical files and records.

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8. Patient Demographics

high Demand
Here's how Patient Demographics is used in Medical Scheduler jobs:
  • Completed new patient registration process, or verified and updated established patient demographics.
  • Record new patient demographics into NextGen database software.
  • Review and update patient demographics and insurance information.
  • Maintain and update accurate patient demographics.
  • Secure information about the procedure being ordered, the insurance company authorizing the procedure and all patient demographics.
  • Verify and confirm patient demographics and apply it to their charts.
  • Greeted and checked in/out patients, entered and edited patient demographics.
  • Called doctors office as needed for complete patient demographics if needed.
  • Assisted the scheduling department with patient demographics and patient inquiries.
  • Verify client and patient demographics.
  • Collected necessary information prior to procedures (insurance information, patient demographics, medical history, pre-procedure labs, etc.)
  • Verified patient demographics and insurance information was accu- rate and updated account information at the point of scheduling.
  • Obtain and enter new patient demographics Assist with confirmation calls if needed.

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9. EMR

high Demand
Here's how EMR is used in Medical Scheduler jobs:
  • Utilized my skills with using EMR for all scheduling and documentation of patient encounters.
  • Create patient charts, EMR, verify Insurance and eligibility.
  • Scheduled appointments for patients using EMR System.
  • Experience with ALLSCRIPTS and EMR.
  • Enter demographics/update; enter insurance information into system/verify/authorizations via Centricity EMR.
  • Schedule patients using EMR/ Schedule surgeries for providers Gave medical advice to women in labor or with symptoms.
  • Answer incoming calls and schedule appointments for 26 doctors at 6 locations using Greenway EMR system.
  • Message taking for department physicians and audiologists through EMR system Handling of Interpreter requests for upcoming appointments Handling of all incoming faxes
  • Experience with e-clinical works EMR Assisted manager by sitting through interviews with potential canidates and asking them questions as well.
  • Answer a multi-line phone system Schedule appointments for multiple specialty/family medicine physicians- I have used 2 different EMR systems.
  • Communicate P.H.I (Protected Health Information) to medical providers and nurses via Centricity Business/EMR.
  • Work with multiple EMR systems, Cerner and Centricity simultaneously.

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10. MRI

high Demand
Here's how MRI is used in Medical Scheduler jobs:
  • Answered telephone and scheduled appointments for any radiology procedure including MRI, CT, Mammogram and Ultrasound.
  • Scheduled all Biopsies, MRI, CT Scans, and Ultrasound/Screening and Nuclear Medicine procedures.
  • Scheduled patients for MRI's and CT scans.
  • Schedule MRI, CT SCAN, CAT SCAN.
  • Scheduled all appointments with other doctor offices and hospitals for port placements, MRI's, other cancer centers and etc.
  • Fast paced call center Scheduling cat scans, nuclear medicine appointments, MRI's, diagnostics, ultra sounds
  • Scheduled appointments for primary care, neurology, neurosurgery, colonoscopy, MRI's, ophthalmology etc.
  • Schedule patients for diagnostic tests, i.e., MRI's, Bone Scans, CAT Scans and Nerve Conductions Studies.
  • Scheduled heavy call volume of appointments such as MRI,Pet scans,CT scans Bone Density.
  • Schedule diagnostic tests (Cat Scans, MRIs, and Nuclear Medicine etc.
  • Direct contact with local hospitals staff members to schedule outpatient procedures such as MRIs, CTs, Laboratory tests and ERCPs.

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11. Medical Records

high Demand
Here's how Medical Records is used in Medical Scheduler jobs:
  • Establish priority system for securing all necessary materials needed to complete exam process and forwarded all medical records to appropriate personnel.
  • Organized and managed confidential medical records by completing insurance claims for billing/accounting purposes.
  • Collaborated with Medical Records Department upon identifying duplicate patient medical record as appropriate.
  • Input case information as well as patient specific information into electronic medical records.
  • Created a system of tracking medical records that ensured confidentiality and accountability.
  • Converted/scanned all paper medical records for computer conversion of medical files.
  • Updated demographic information and verify that patient medical records are up-to-date.
  • Prepared medical records for release of information to authorized individuals.
  • Maintain patient privacy, medical records, insurance verification.
  • Nurse scheduler and Medical Records Lead, also recruitment/interviewing.
  • Supply all necessary medical records to physician offices.
  • Retrieved information from families for medical records.
  • Entered patient-specific data on electronic medical records.
  • Abstracted and sorted medical records electronically.
  • Handled and obtained confidential medical records.
  • Assist medical records with medicaid authorizations, TP1/TP2's, auditing, and pan authorizations and other duties as assigned.
  • Filed Medical Records from present day appointments and assisted front office with pulling patient records for next day appointments.
  • Create and tear down patient charts ensuring all correct documentation is available to doctors, nurses and medical records.
  • Compiled and maintained medical records of patients to document condition and treatment and to provide data for research studies.
  • Maintained medical records, online faxing reports to various Dr's, filed reports in patient's charts.

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12. Triage

high Demand
Here's how Triage is used in Medical Scheduler jobs:
  • Answered multiple phone lines simultaneously, scheduled patient appointments, and interacted with physicians and triage patient calls.
  • Performed basic medical assistant duties such as triage, vitals, administered IM injections.
  • Route calls to appropriate departments, take messages for Physicians and Triage Nurses.
  • Identified patients with emergent needs and transferred them to supervisor and/or triage nurse.
  • Answer phone calls (triage as needed) and schedule appointments.
  • Work in conjunction with the triage nurses to accommodate scheduling requests.
  • Worked with Triage on a daily basis.
  • Mount Laurel Township, NJ Patient triage navigation scheduler: handling inbound calls for established and new Virtue (patients).
  • Maintain clinic flow, and triaged patient calls.
  • send triage messages to appropriate departments.
  • Scheduled Medical, OB/GYN, Pediatric, and Mental Health appointments Verified medical insurance coverage Screened phone calls for triage
  • Schedule new patients File/fax charts EHR/Falcon Triage Patients Other general office duties as assigned Fax out dictation Page doctor for hospital calls

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13. Medical Appointments

high Demand
Here's how Medical Appointments is used in Medical Scheduler jobs:
  • Scheduled medical appointments faxed patient demographics to clinics.
  • Schedule medical appointments for different specialties and physicians.
  • Schedule Medical appointments for Palmetto Primary Care
  • Schedule medical appointments for veterans.
  • Answered incoming phone calls from patience to register as new, or schedule medical appointments.
  • Answer 100 plus calls per day to schedule, cancel medical appointments and register patients.
  • Answered incoming calls requesting medical appointments with MD's and other medical staff.
  • Scheduled medical appointments, hospital follow ups, and procedures.
  • Scheduled medical appointments for inmates at jails throughout the country.
  • Schedule medical appointments for the University of Illinois.
  • Schedule medical appointments for specialties.
  • Scheduled clients for medical appointments.
  • Scheduled medical appointments Handled multiple calls for multiple companies
  • Schedule medical appointments for Pain patients, verify insurance information, creat a profile for the new patients
  • Schedule medical appointments (including surgeries) for over 200 Brandman Center participants.
  • Scheduled medical appointments Updated existing patient or entered new patient information Obtained and verified medical insurance Provided pricing for medical services

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14. Hipaa

high Demand
Here's how Hipaa is used in Medical Scheduler jobs:
  • Maintain confidentiality of patient's personal and financial information by utilizing HIPAA guidelines and regulations.
  • Confirm patient identity and maintain patient confidentiality as per HIPAA guidelines.
  • Protected patient rights by maintaining HIPAA laws assuring patient confidentiality.
  • Maintain patient confidentiality according to HIPAA and clinic compliance procedures.
  • Maintain strict confidentiality adhering to all HIPAA guidelines/regulations.
  • Adhere to the HIPAA, as it relates to the confidentiality of information released with policies and procedures.
  • Created interface for our referring physicians to access their reports in a HIPAA compliant manor.
  • Addressed and resolved insurance issues all while following the HIPAA Privacy laws.
  • Answer patient queries, while maintaining strict adherence to HIPAA regulations.
  • Adhere to HIPAA requirement for every patient.
  • Well versed in all HIPAA guidelines.
  • Follow HIPAA guidelines to verify patient and use the "Red Rules" code before scheduling patients for their appointment.

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15. High Volume

average Demand
Here's how High Volume is used in Medical Scheduler jobs:
  • Generate a high volume of calls to contact insurance members for scheduling of annual in-home health assessments.
  • Answered a high volume of phone calls regarding exam questions and provider credentialing.
  • Controlled high volume calls and directed them to appropriate medical departments.
  • Responded to a high volume of inbound calls from patients.
  • Managed high volume of patients with workers' compensation claims.
  • Answered high volume of calls while displaying patient empathy.
  • Accept calls in a high volume environment.
  • Answer a high volume of phone calls, triaged emergencies and direct other calls to appropriate departments.
  • Schedule patient follow up appointments Answer high volume calls Patient Support Genetic Counseling

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16. Medical Office

average Demand
Here's how Medical Office is used in Medical Scheduler jobs:
  • Enter in patients' demographics and contact medical offices for clarification of referring exams
  • Scheduled appointments and coordinated patient information to hospital and other medical offices.
  • Respond to patient/physician/medical offices' general information request and/or inquiries.
  • Communicated with other medical offices to coordinate or clarify procedures.
  • Enter patient information into computer scheduling system and assist in keeping records for both the patients and medical office up-to-date.
  • Scheduled all inpatient and outpatient medical imaging services via faxes/ e-files/ medical offices or the hospital staff.
  • Served as the first point of contact for clients in a busy medical office performing intakes.
  • Correspond with medical office for 11 specialties related to clinical and non-clinical patient s request.
  • Coordinate appointment times for patients, doctors, nurses, and other medical offices.
  • Inform patients of medical office procedures and policy maintain and manage patient records.
  • Scheduled and confirmed appointments for entire Medical office 8 providers.
  • Act as a front desk receptionist for medical offices.
  • Read orders and decipher medical office notes and orders.
  • Managed computerized scheduling for five doctors in a high energy, busy cardio vascular medical office.
  • Provided medical administration for five physician, three nurse medical office where high activity multi-tasking was the norm.

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17. Hippa

average Demand
Here's how Hippa is used in Medical Scheduler jobs:
  • Provide general office/reception support with HIPPA considerations.
  • Obtained required information from clients, faxed health insurance companies authorization and HIPPA forms signed by clients.
  • Adhered to all HIPPA policies and regulations to ensure and protect the patient s privacy.
  • Maintain privacy in accordance with HIPPA when dealing with personal health information.
  • Maintain confidentiality of patient records and information while in compliance with HIPPA.
  • Maintain HIPPA standards to handle and protect private information.
  • Gained knowledge in HIPPA and OSHA.
  • Greet patients verify HIPPA information and insure proper documentation received prior to appointments.
  • Follow through with Hippa daily via over the phone/in office/paperwork.

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18. Patient Insurance Documents

average Demand
Here's how Patient Insurance Documents is used in Medical Scheduler jobs:
  • Scanned and stored all patient insurance documents and medical history records with accuracy and confidentiality.

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19. CPT

average Demand
Here's how CPT is used in Medical Scheduler jobs:
  • Enter data and appropriate CPT codes into system to insure procedure matches the diagnostic test being ordered.
  • Request correct CPT codes with insurances and or DR. s offices.
  • Assign appropriate CPT code and diagnosis.
  • Provided CPT codes if needed.
  • Managed the input of various bills such as ICD-9, CPT codes & CPT 4 Scheduled appointments for patients.
  • Entered new patients confidential information into computer database also discharged patients and entered chart information containing ICD-9 and CPT codes.

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20. Outbound Calls

average Demand
Here's how Outbound Calls is used in Medical Scheduler jobs:
  • Placed outbound calls to patients for their follow up appointments of their first trimester screening and Level II ultrasound.
  • Take inbound calls and make outbound calls, and keeping my assigned work queue's up to date.
  • Place outbound calls to confirm, cancel or reschedule appointments as well as obtain any additional patient information.
  • Scheduled heavy outbound calls to various medical facilities throughout the country.
  • Execute a high volume of outbound calls to health insurers.
  • Handled a lot of inbound and outbound calls.
  • Complete outbound calls to home care workers to schedule trainings.
  • Placed about 50 outbound calls per day.
  • Schedule Patients with various Doctors and locations Inbound and Outbound calls Multi-tasking between different programs and screens

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21. Office Supplies

average Demand
Here's how Office Supplies is used in Medical Scheduler jobs:
  • Organized office, created forms, order office supplies, and decorated for our patients.
  • Assist in ordering and maintaining medical and office supplies.
  • Inventory and ordering of office supplies Training new employees in front office duties.
  • Maintain efficiency of office functionality by ensuring appropriate, up-to-date office supplies and current technologies are available and used.
  • Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
  • Entered patient appointments in computerized system -Provided office management support to physicians -Maintained inventory of office supplies

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22. Medical Procedures

average Demand
Here's how Medical Procedures is used in Medical Scheduler jobs:
  • Obtained and verified insurance authorization for required medical procedures.
  • Obtain insurance authorizations for medical procedures.
  • Schedule for both diagnostic testing and medical procedures and office visits, gynecologic visits, pediatric testing and creole interpreter.
  • Manage appointments for patients in terms of consultations and medical procedures.
  • Assist patients to schedule medical procedures requested by Dr's offices.
  • Scheduled outpatient medical procedures for hospital Processed incoming patients at busy cancer center

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23. Mammograms

average Demand
Here's how Mammograms is used in Medical Scheduler jobs:
  • Scheduled Mammograms, Cat Scans, Ultrasounds, X-Rays and other radiology and nuclear testing for patients.
  • Scheduled all Mammograms, MRI, CT Scans, Ultrasound, Bone Density and PET Scan procedures.
  • Distributed medical preparations for barium enemas, x-rays, ultrasounds, mammograms, and other exams.
  • Schedule appointments for MRI CT Scans, Ultrasounds, Mammograms verify insurance coordinate referrals and authorizations.
  • Scheduled diagnostic exams including mammograms, x-rays, ct scans for all clinic locations.
  • Take calls from patients and from doctors offices to book for mammograms.
  • Received inbound calls from patients scheduling Mammograms or MRI's.
  • Schedule mammograms, sonograms, biopsy procedures and doctor appointments for NYU Langone Hospital using the Epic system.
  • Scheduled radiographic procedures such as MRI, CT, Mammograms, and other diagnostic procedures.
  • Scheduled Ultra sounds, CAT scans, Mammograms, NU Meds.
  • Prepare appeals to denied claims schedule MRI s, Cardio, NM, Labs, Mammograms, Diagnostics, Ultrasounds .

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24. Medicaid

average Demand
Here's how Medicaid is used in Medical Scheduler jobs:
  • Confirm Medicaid Insurance and Schedule cosmetic appointments.
  • Verified method of payment for service (Medicaid, Medicare, private insurance, private payee, etc.)
  • Performed all insurance billing, including Blue Cross Blue Shield, Medicare, and Medicaid.
  • Scheduled patients for medical appointments verifying information as well as updating their Medicaid eligibility and performed other administrative task as well.
  • Collected time of service payments and evaluated eligibility for alternative financing including Medicaid, Patient Care Funds and loans.
  • Obtain referrals when necessary, inform patients regarding referral process including: TriCare/UHC Military, Secure Horizon/PacifiCare, and Medicaid.

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25. Physical Therapy

average Demand
Here's how Physical Therapy is used in Medical Scheduler jobs:
  • Schedule Appointments- Physical Therapy- Consultations with Physicians.- Hospital follow ups- Old Return appointments* Data Entry.
  • Inventory Nursing and Physical Therapy Supplies and ordering supplies when needed.
  • Schedule appointments for Physical therapy appointments for 35 clinics.
  • Schedule Appointments - Physical Therapy - Consultations with Physicians.
  • Schedule appointments for radiology, respiratory therapy, physical therapy, occupational therapy, speech therapy, and hospital transportation.
  • Assist patients with questions pertaining to office visits, some surgery information and physical therapy or rehabilitation questions for off-site assistance.

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26. Medical Staff

average Demand
Here's how Medical Staff is used in Medical Scheduler jobs:
  • Scheduled appointments and procedures for entire medical staff which includes five Doctors, three Nurse Practitioners and a Physicians' assistant.
  • Organize and create monthly schedules for medical staff in four geographic markets, ranging from 8 to 50 associates per market.
  • Correlated communication between medical staff and patients including managing calls between FFMC's medical staff and patients outside physicians.
  • Answer the phone, update appointments, and forward calls to the appropriate medical staff.
  • Demonstrate professionalism when dealing with medical staff, patients and vendors.
  • Received and distributed mail to office and medical staff.
  • Administered payroll for all medical staff at each prison.
  • Documented patient concerns for medical staff.
  • Call Center Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

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27. Medical Files

average Demand
Here's how Medical Files is used in Medical Scheduler jobs:
  • Organize and maintain confidential medical files and records.

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28. Icd-9

average Demand
Here's how Icd-9 is used in Medical Scheduler jobs:
  • Ensured that ICD-9 codes complied with Medicare for proper reimbursement.
  • Obtained insurance information, precertification and ICD-9 codes.
  • Verified insurance Registered/scheduled for outside patients/ research patients Received HGB reports Knowledge in ICD-9, Word, Excel, MOM-AT
  • Interpreted standard ICD-9 diagnostic codes and maintain knowledge of medical terminology utilized within industry.
  • Assisted laboratory billing in ICD-9 code correction and Medicare reimbursement.
  • Verified accurate diagnosis information was obtained for ICD-9 coding.

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29. Medical Billing

low Demand
Here's how Medical Billing is used in Medical Scheduler jobs:
  • Trained in Computerized Medical Billing for company then educated staff on how to complete computerized billing.
  • Provided customer service to medical patients and completed medical billings.
  • Maintain and properly handled all medical billing and claims.
  • Assigned ICD-9-CM codes for medical billing.
  • Assist with medical billing data entry.
  • Entered client information for medical billing, scheduled 24 hr weekend coverage for homebound patients.

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30. Computer System

low Demand
Here's how Computer System is used in Medical Scheduler jobs:
  • Provide written documentation of schedules updates in computer system.
  • Entered transcribed dictation into computer system.
  • Obtain and enter new patient demographics; update patient information as necessary in the computer system.
  • Inputted patient information to create patient's account into AllScripts computer system.
  • Registered new patients not already in computer system, such as newborns.
  • Plan appointments for a health care facility by utilizing a computer system.

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31. Data Entry

low Demand
Here's how Data Entry is used in Medical Scheduler jobs:
  • Maintained office services by organizing office operations and procedures; Prepared, compiled and sorted documents for data entry.
  • Initiate patient scheduling, information gathering, follow-through, and detailed data entry for sleep study facility.
  • Assisted billing department with data entry; responded to requests for tax information.
  • Performed scheduling, data entry, answering phones and filing.
  • Used Microsoft excel to manage follow-up by data entry.
  • Used data entry device keyboard or optical scanner.
  • Trained new employees on data entry software
  • Performed patient registration and check-in process including but not limited to performing data entry activities and insurance verifications.
  • Completed data entry for patient pre-authorization, insurance verification, and basic benefits information.
  • Maintain office equipment Heavy data entry, placement of orders through via fax and phone.
  • Provided data entry, communication skills, listening skills, problem resolution and politeness.
  • Fast pace enviroment worked with data entry using Nextgen systems in regards to uploading new and existing patient file information.

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32. Patient Referrals

low Demand
Here's how Patient Referrals is used in Medical Scheduler jobs:
  • Coordinated patient referrals and communicated with other offices.
  • Verified insurance and patient referrals.
  • Handle patient referrals from other doctors offices, do referrals for patients to other doctors offices.
  • Managed and reviewed patient referrals to support the new scheduling process.
  • Manage incoming new patient referrals.
  • Scheduled Patient appointments*Managed Patient Records*Processed new patient and current patient Referrals* Called in Prescription refills* Answered Phones* Data entry.

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33. Patient Accounts

low Demand
Here's how Patient Accounts is used in Medical Scheduler jobs:
  • Maintained patient accounts using center clinical systems; answered any patient scheduling questions.
  • Collected on patient accounts and/or co-payments as indicated.
  • Worked with the business department in processing bills, collecting, entering and posting payments to patient accounts.
  • Process new patient paperwork into patient accounts and update any changes to patient demographics.
  • Collect current insurance, demographics and appropriate paperwork for scanning into patient accounts.
  • Use knowledge of medical terminology to properly update patient accounts.
  • Hired to assist in all business matters regarding patient accounts.
  • Applied applicable payments to patient accounts.
  • Collect Copays, POA, and Fee Review's for patient accounts, balance DRL daily.

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34. Scheduling System

low Demand
Here's how Scheduling System is used in Medical Scheduler jobs:
  • Scheduled and entered required appointment information into Epic scheduling system.
  • Schedule various appointments and procedures into scheduling system.
  • Use computer-based application or patient's directory to manage a scheduling system for each specific doctor's based on availability.
  • Call patients after receiving order from physician offices to schedule appointment dates and enter in scheduling system.
  • Schedule new and established patients for surgery, eye exams and testing using the EHR scheduling system.
  • Obtain and log insurance information in Epic medical scheduling system.
  • Maintained scheduling system for single plastic surgeon practice.
  • Streamlined and maintained employee scheduling system.

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35. Patient Service

low Demand
Here's how Patient Service is used in Medical Scheduler jobs:
  • Provided high-quality patient services at center providing radiology and health imaging services.
  • Monitor and Update all patient scheduling in coordination with physicians * Respond to and resolve all patient service requests.
  • Greet and registered patients as appropriate for inpatient and outpatient services.
  • Fax all orders to out patient services, call and schedule new patients from referrals.
  • Responded to and resolved all patient service requests.

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36. Insurance Authorizations

low Demand
Here's how Insurance Authorizations is used in Medical Scheduler jobs:
  • Request of insurance authorizations for surgical and office procedures.
  • Process and work through TriWest/TriCare and VA insurance authorizations.
  • Obtained insurance authorizations/referrals regarding participating insurances.
  • Work cooperatively with all Mayo Clinic departments to coordinate combination surgeries, insurance authorizations also order needed equipment with vendors.
  • Obtain insurance authorizations for surgeries, obtain insurance authorization and schedule diagnostic testing and obtain referrals to other specialists.
  • Scheduled radiology exams for patients and acquired insurance authorizations for procedures and tests ordered by the attending physician.

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37. Surgical Procedures

low Demand
Here's how Surgical Procedures is used in Medical Scheduler jobs:
  • Scheduled surgical procedures in hospital and provided patient with procedure instructions.
  • Schedule surgical procedures, radiological exams, and doctor appointments for patients.
  • Provided pre- and post-operative for procedures Also Scheduling surgical procedures for patients either at the Hospital or at Outpatient Surgical center.
  • Tasked with sole responsibility for establishing and managing all scheduling aspects of various surgical procedures performed at this facility.
  • Consider priorities and patient/equipment special needs when scheduling preoperative and surgical procedures, ensuring time management for the facility.
  • Schedule surgical procedures; prepare patient charts, surgery packets and all necessary patient related correspondence for clinical and surgical appointments.

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38. Relevant Documents

low Demand
Here's how Relevant Documents is used in Medical Scheduler jobs:
  • Obtain patient information at the time of admission, assist in filling out forms, relevant documents and case histories.

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39. Appropriate Person

low Demand
Here's how Appropriate Person is used in Medical Scheduler jobs:
  • Greet visitors handle their inquiries or direct them to the appropriate persons according to their needs.
  • Handled calls and promptly forwarded them to appropriate persons.
  • Served as liaison for Department communicating confidential patient information to appropriate persons, departments and staff.
  • Take messages regarding patient/pharmacy calls requesting prescription refills, forwarding them to appropriate personnel using PowerChart.
  • Identified and investigated discrepancies and conferred with appropriate personnel to ensure accuracy of legal medical documents.
  • Provided assistance or directed caller to appropriate person, contacting physician/nurse directly for urgent needs.

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40. Nurse Practitioners

low Demand
Here's how Nurse Practitioners is used in Medical Scheduler jobs:
  • Generate full day schedules for 5 nurse practitioners by in putting members/patients personal information and required tests in excel sheets.
  • Page and send messages to Doctors & Nurse Practitioners on call.
  • Schedule appointments for 7 Doctors and 4 Nurse Practitioners.
  • Schedule for 3 Oncologist/Hematologist Doctors and 2 Nurse Practitioners.
  • Worked with 9-10 Specialty Doctors and Nurse Practitioners.
  • Schedule paramedical exams 97% on calls Coordinated licensed nurse practitioners to meet with members for in home for health assessment
  • Organized and managed schedules for over 6 Neurologist, and Nurse Practitioners.
  • Schedule for 2 Doctors, 2 Nurse Practitioners and 2 Audiologist.

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41. Internal Medicine

low Demand
Here's how Internal Medicine is used in Medical Scheduler jobs:
  • Maintained physician/patient schedules for busy family and internal medicine clinic.
  • Provide patients assistants within various medical specialties including; Internal Medicine, Pediatrics, Gastroenterology and Nephrology etc.

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42. Telephone Calls

low Demand
Here's how Telephone Calls is used in Medical Scheduler jobs:
  • Maintained professional communication frequently via e-mail or telephone calls with corporate office, regional practice manager, and office manager.
  • Received incoming telephone calls, transcribed medical terminology to patient records and insured all data was complete and grammatically correct.
  • Maintained and distributed all medical records, verified patient coverage and eligibility, scheduled appointment and answered extensive telephone calls
  • Managed incoming telephone calls, scheduled appointments, collected co-pays and completing daily deposit reconciliation reports.
  • Facilitate communication between internal and external physicians via telephone calls, messaging services or email.
  • Scanned appropriate documentation accurately into patient files; answered and carefully screened telephone calls.

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43. Patient Confidentiality

low Demand
Here's how Patient Confidentiality is used in Medical Scheduler jobs:
  • Answered incoming calls and communicated pertinent information to physicians, nursing staff and other departments while maintaining patient confidentiality.
  • Utilize excellent customer service skills while answering the very busy phone system all while maintaining patient confidentiality and satisfaction.
  • Maintained patient confidentiality, verify and input patient demographics and check insurance eligibility and coverage with online applications.
  • Filed, collected, and expedited third-party insurance claims; protected patient confidentiality.
  • Maintained patient confidentiality, interacted on a personal level as well as professional.
  • Complied and recorded medical charts, reports, and correspondence assuring patient confidentiality.

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44. Physician Offices

low Demand
Here's how Physician Offices is used in Medical Scheduler jobs:
  • Follow up with ordering physician offices to obtain necessary medical information on patient.
  • Assist physician offices and patients with scheduling Radiology Procedures.
  • Handled inbound imaging schedule calls from facilities, Physicians, Physician Offices, and patients.
  • Maintain physician and nursing schedules for multi-physician offices.
  • Assist physician offices and patients with scheduling surgery procedures via telephone, email and fax machine.
  • Direct communication with physician offices to obtain patient demographic and insurance information.

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45. Patient Calls

low Demand
Here's how Patient Calls is used in Medical Scheduler jobs:
  • Handled an excessive amount of patient calls, emails, and both electronic and machine based faxes.
  • Answer a constant flow of patient calls with up to 8 calls in queue per minute.
  • Answer patient calls while resolving issues to receive maximum profitability for the client.
  • Answered incoming patient calls in a timely and professional manner.
  • Med refill requests, route patient calls for phone nurses.
  • Handled Spanish patient calls and interpreted if need be.

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46. Word Processing

low Demand
Here's how Word Processing is used in Medical Scheduler jobs:
  • Operated voice mail messaging systems, word processing and Microsoft software.
  • Perform office duties such as data entry and word processing.
  • Operated general office machines including regular typing and word processing equipment, copy machines, calculators and transcription equipment.
  • Process technical medical dictation and other recorded data of pathologists using automated dictation, transcription and information/word processing systems.
  • Detail-oriented and organized receptionist extensively trained in spreadsheets, transcription, word processing and desktop publishing.
  • Performed extensive transcribing and word processing with extraordinary accuracy and thoroughness.

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47. Patient Files

low Demand
Here's how Patient Files is used in Medical Scheduler jobs:
  • Prepared all paperwork for patience appointment, verify medical insurance is current and all approval has been received in patient files.
  • Prepared daily patient files; updated patient demographic information; worked to maintain accurate patient data.
  • Assembled patient files, purged charts, and prepared charts for relocation.
  • Update and verify patients address and phone numbers in patient files.
  • Make and maintain patient files per regulations.
  • Update patient files and verified insurance information.
  • Document and update patient files.
  • Maintain accurate patient files Scheduling patients for chemo, office visits, procedures Answering phones

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48. Physician Orders

low Demand
Here's how Physician Orders is used in Medical Scheduler jobs:
  • Transcribed physician orders including scheduled labs, testing and screening/specimens and occasionally transported patients to various location of the hospital.
  • Scheduled and transcribed physician orders entered for clinical and non clinical appointment.
  • Provided excellent documentation to physician orders, change in patient appointments, and all other notation needed in patient records.
  • Prepared daily patient medical charts, tracked medical charts, Physician Orders, along with verifying insurance eligibility.
  • Scan, file and fax physician orders.
  • Receive and route daily signed physician orders.
  • Experience with the process of obtaining physician orders and authorizations for outpatient procedures.

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20 Most Common Skill for a Medical Scheduler

Patient Care18.7%
Insurance Companies15.8%
Customer Service9.7%
Phone Calls8.2%
Scheduling Appointments4.9%
Front Desk4.8%
Attendant Logs4%
Patient Demographics4%

Typical Skill-Sets Required For A Medical Scheduler

RankSkillPercentage of ResumesPercentage
1
1
Patient Care
Patient Care
14.5%
14.5%
2
2
Insurance Companies
Insurance Companies
12.3%
12.3%
3
3
Customer Service
Customer Service
7.5%
7.5%
4
4
Phone Calls
Phone Calls
6.4%
6.4%
5
5
Scheduling Appointments
Scheduling Appointments
3.8%
3.8%
6
6
Front Desk
Front Desk
3.7%
3.7%
7
7
Attendant Logs
Attendant Logs
3.1%
3.1%
8
8
Patient Demographics
Patient Demographics
3.1%
3.1%
9
9
EMR
EMR
3.1%
3.1%
10
10
MRI
MRI
2.5%
2.5%
11
11
Medical Records
Medical Records
2.2%
2.2%
12
12
Triage
Triage
2.1%
2.1%
13
13
Medical Appointments
Medical Appointments
2%
2%
14
14
Hipaa
Hipaa
2%
2%
15
15
High Volume
High Volume
1.9%
1.9%
16
16
Medical Office
Medical Office
1.8%
1.8%
17
17
Hippa
Hippa
1.6%
1.6%
18
18
Patient Insurance Documents
Patient Insurance Documents
1.5%
1.5%
19
19
CPT
CPT
1.3%
1.3%
20
20
Outbound Calls
Outbound Calls
1.3%
1.3%
21
21
Office Supplies
Office Supplies
1.2%
1.2%
22
22
Medical Procedures
Medical Procedures
1.1%
1.1%
23
23
Mammograms
Mammograms
1.1%
1.1%
24
24
Medicaid
Medicaid
1.1%
1.1%
25
25
Physical Therapy
Physical Therapy
1.1%
1.1%
26
26
Medical Staff
Medical Staff
1.1%
1.1%
27
27
Medical Files
Medical Files
1%
1%
28
28
Icd-9
Icd-9
0.9%
0.9%
29
29
Medical Billing
Medical Billing
0.9%
0.9%
30
30
Computer System
Computer System
0.9%
0.9%
31
31
Data Entry
Data Entry
0.9%
0.9%
32
32
Patient Referrals
Patient Referrals
0.8%
0.8%
33
33
Patient Accounts
Patient Accounts
0.7%
0.7%
34
34
Scheduling System
Scheduling System
0.7%
0.7%
35
35
Patient Service
Patient Service
0.7%
0.7%
36
36
Insurance Authorizations
Insurance Authorizations
0.7%
0.7%
37
37
Surgical Procedures
Surgical Procedures
0.7%
0.7%
38
38
Relevant Documents
Relevant Documents
0.7%
0.7%
39
39
Appropriate Person
Appropriate Person
0.7%
0.7%
40
40
Nurse Practitioners
Nurse Practitioners
0.6%
0.6%
41
41
Internal Medicine
Internal Medicine
0.6%
0.6%
42
42
Telephone Calls
Telephone Calls
0.6%
0.6%
43
43
Patient Confidentiality
Patient Confidentiality
0.6%
0.6%
44
44
Physician Offices
Physician Offices
0.6%
0.6%
45
45
Patient Calls
Patient Calls
0.6%
0.6%
46
46
Word Processing
Word Processing
0.6%
0.6%
47
47
Patient Files
Patient Files
0.6%
0.6%
48
48
Physician Orders
Physician Orders
0.6%
0.6%

18,431 Medical Scheduler Jobs

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