Medical scheduler work from home jobs

Job Description Responsibilities Launch Your Healthcare Career with RadNet Virtual Job Fair - Thursday, September 25, 2025 9:00 AM - 3:00 PM EST Looking to start a meaningful career in healthcare? Join us at RadNet Radiology's Virtual Job Fair on Thursday, September 25, 2025, and explore our Remote Medical Scheduler openings. Position: Scheduler As a Medical Scheduler, you'll be the first point of contact for patients scheduling important imaging appointments. You'll: Schedule, reschedule, and manage appointments Provide friendly and professional customer service Support patient care across our network of imaging centers Why RadNet? $16.00 hourly rate, PLUS monthly incentive/bonus opportunity! Full benefits: Medical, Dental, Vision, HSA, 401(k) with Match Free imaging services for you and your immediate family In-office role with real impact Room to grow your career in a stable, supportive environment You Bring: Strong customer service, communication and phone skills Strong basic computer and data entry skills A customer-first attitude and attention to detail Call Center or Medical Experience a plus! An ability to work onsite when needed and work remotely Location Info: Must be able to train at 1825 SE Tiffany Avenue, Suite 104, Port St Lucie Fl 34952 Whether you're changing careers or just starting out, this is your chance to join a mission-driven team that values your growth. Register now to reserve your spot. Take the next step toward a rewarding future in healthcare with RadNet!

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position, working 11:30am to 8pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at ***************** Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip's culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the Role: The Medical Records Specialist I (MRS I) is responsible for maintaining, organizing, and managing patient health information in compliance with regulatory requirements and organizational policies. This role ensures the accuracy, confidentiality, and security of medical records while supporting care teams and external facilities with timely access to information. The MRS I is detail-oriented, efficient, and knowledgeable about health information management systems and regulations such as HIPAA. Responsibilities Collect, organize, maintain, and update patient medical records and information within the EMR system. Ensure the accuracy and completeness of medical records by reviewing documents for errors or omissions. Upload and retrieve records in accordance with established policies and procedures. Safeguard patient information by following HIPAA and organizational confidentiality protocols. Regularly audit records to ensure compliance with legal and regulatory standards. Respond to requests for medical records from healthcare providers, insurance companies, and legal entities. Assist patients with accessing their medical records while adhering to privacy guidelines. Verify the legibility and completeness of medical records. Coordinate with healthcare providers to address discrepancies or missing information. Perform other duties as assigned. Qualifications LCSW (Licensed Clinical Social Worker), CCMA (Certified Clinical Medical Assistant) or equivalent certification. 1+ years of professional experience in medical records management or a related healthcare setting. Strong knowledge of medical terminology, health information systems, and HIPAA regulations. Detail-oriented with excellent organizational and problem-solving skills. Effective communication skills for interacting with patients, staff, and external entities. Ability to prioritize and handle multiple tasks in a fast-paced environment. Compensation $48k - $60K • Offers Bonus Benefits Package Time Off: Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. Medical Benefits: Competitive Medical, Dental, Vision, Life, and AD&D insurance. Equip pays for a significant percentage of benefits premiums for individuals and families. Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more! Other Benefits Work From Home Additional Perks: $50/month stipend added directly to an employee's paycheck to cover home internet expenses. One-time work from home stipend of up to $500. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. #LI-Remote At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip's mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote

Job Details Entry CAdENT Feldman Chevy Chase - Chevy Chase , MD Full Time High School $18.00 - $24.00 Hourly NoneDescription About Us: ENT Specialty Partners (ESP) provides unparalleled strategic, financial, and operational support to partnering ear, nose, and throat practices. We collaborate with clinics that provide a wide range of services in otolaryngology - head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. Guided by excellence, service, principles, and innovation, ESP aims to become the foremost provider of ENT services in the country. Our dynamic team prioritizes people and fosters a collaborative community of healthcare professionals delivering exceptional employee and patient care. About the Role: The Appointment Scheduler is responsible for managing a high volume of inbound and outbound calls in a courteous and efficient manner. This role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to all callers. What You'll Do: Manage large volumes of inbound and outbound calls while always identifying self and clinic name. Assist patients and other callers by providing direct support or routing calls to the appropriate party. Complete initial registration of new patients in accordance with established policies and procedures. Maintain professionalism and efficiency in all interactions with patients, staff, and providers. As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success. Qualifications Qualifications & Requirements: High School Diploma or equivalent required. Proficiency in electronic health record systems; experience with eClniical Works or similar platform preferred. Strong understanding of medical terminology. Patient care focused; ENT knowledge is a plus. Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff. Strong organizational and multitasking skills, with attention to detail and the capacity to manage competing priorities. Behavioral Expectations: Attention to detail and accuracy. Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork. Ability to remain focused for extended periods and manage multiple tasks efficiently. Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor. Work Environment & Physical Expectations: Remote based. Ability to sit for extended periods, manual dexterity required for frequent computer and phone use. Job functions include coordination of functions in multiple office settings. Interact with clinical staff, providers and administrative staff. Why ESP? We offer competitive compensation and a full range of benefits, including: Medical, dental, and vision insurance 401(k) with Safe Harbor contribution Paid time off and holidays Optional short- and long-term disability Voluntary life and accident insurance Additional benefits including legal support, EAP, and more A collaborative, values-driven culture focused on growth and innovation

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. What you'll do Medical Records Preparation: Collect, organize, and prepare medical records and related documentation required for insurance claim review. Ensure that all records are complete, accurate, and compliant with insurance requirements. Claims Submission Support: Work closely with billing specialists and AR specialists to submit medical records and documentation as part of the insurance claims process. Documentation Review: Verify the accuracy and completeness of all documentation before submission to third-party payers, identifying and addressing any missing information or discrepancies. Coordination with Providers: Liaise with healthcare providers and internal departments to obtain additional information or clarification on medical records as needed for medical record submissions. Compliance: Ensure that all medical records and documentation submitted to third-party payers comply with HIPAA, payer-specific guidelines, and other regulatory requirements. Follow-Up: Track the follow up on the status of submitted claims provided by AR specialists, ensuring that any requests for additional documentation from insurance companies are addressed promptly. Verify and properly document confirmation of receipt of submitted medical records facilitating the next phase of follow up. Communication: Maintain clear and effective communication with Leadership, billing and collections staff, insurance companies, and healthcare providers regarding the status of claims issues related to documentation. Record Management: Maintain organized and secure records of all documentation submitted to insurance companies, ensuring that these records are accessible for audits or reviews. Reporting: Generate reports on the status of medical records submissions, including any delays, denials, or issues related to medical records, and provide these reports to the Payer relations manager and the Director of Revenue Cycle Management. Training and Support: Assist and provide guidance and training to billing staff on the proper documentation and submission procedures required for successful claims processing involving medical records submissions as needed. Assist and provide guidance and training to AR specialists on the proper follow up procedures required for successful processing of claims involved in the medical record process Process Improvement: Identify areas for improvement in the medical records submission process and work with the Leadership team to implement best practices and enhance efficiency. Execute additional duties as assigned, demonstrating diligence and meticulous attention to detail. What we're looking for Associate's degree in health information management, Medical Billing, or a related field is preferred. Minimum of two to four of experience in medical records management, billing, or a related role, with a focus on third-party billing and insurance claims submission. Strong understanding of medical records documentation, insurance billing processes, and regulatory compliance, including HIPAA. Excellent organizational, communication, and problem-solving skills, with attention to detail and the ability to manage multiple tasks simultaneously. Proficiency in electronic health records (EHR) systems and billing software. Ability to function well in a fast-paced and at times stressful environment. Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times. Why join the team? Be part of something special! We are growing both organically and through acquisitions. Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way! Ongoing training and development programs. An environment that values transparency. This is a full-time, non-exempt position reporting to the Payer Relations Manager. The compensation range for this position is $20 - $26 per hour. Salary Range$20-$26 USD Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.

Partner with us in making a positive change! Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare. Job Title: EMR / EHR Help Desk Technician & Trainer l Division/Program: Corporate Starting Compensation: 27.00 - 30.00 USD Per Hour Working Location: Long Beach, CA Working Hours/Shift: Monday - Friday (8:00 am - 5:30 pm) Why Join Our Team? * Competitive Compensation: Offering a salary that matches your skills and experience. * Generous Time Off: Enjoy ample vacation and holiday pay. * Comprehensive Benefits Package: * Employer-paid medical, dental, and vision coverage. * Additional voluntary benefits to support your lifestyle. * Professional Growth Opportunities: * On-the-job training with access to paid CEU opportunities. * Career development programs designed to help you grow. * Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable). Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication What you bring to SBHG: Education * High School Diploma required. * Bachelor's Degree preferred. Experience * Experience using electronic medical records systems or comparable required. * Two (2) years' experience in quality assurance or two (2) years of direct treatment services delivery in mental health is preferred. * Previous helpdesk end-user support experience preferred. License or Certification * A valid California Driver's License is required. How you will make a difference: The Electronic Medical Records (EMR) Specialist is central to managing SBHG's EMR system, expertly handling all help desk tickets by independently identifying, researching, and resolving complex workflow and technical issues. This role requires meticulous adherence to procedures for support tickets, managing all user accounts, and acting as the key liaison between the software vendor and the IT Department for timely issue resolution. Beyond support, the Specialist drives system enhancements by leading user training and operations meetings, developing comprehensive EMR materials, and actively participating in system testing and various projects. This position provides flexibility to work remotely based on company needs but requires flexibility to work outside regular business hours, including evenings, weekends, and some holidays, as needed. Division/Program Overview: The EMR Specialist is responsible for developing, organizing, and editing health record documentation and clinical records, ensuring data integrity and secure protection across the system. Learn more about SBHG at: *********************************** For Additional Information: ******************** In accordance with California law, the grade for this position is 27.07 - 43.31. Placement within the grade is determined based on experience, internal equity, and other factors permitted by law.

Our Story: Every interaction should be without problems and friction. To help us to keep giving our clients the outstanding service they have come to expect, we are looking to add a customer-oriented, meticulous Appointment Scheduler to our team. Our perfect applicant is someone who enjoys helping people, is very organized, and is looking for a remote job where they may work from anywhere! Coordinating the schedules of clients and team members as well as booking and scheduling appointments falls to the Appointment Scheduler. You will be very important in making sure our team keeps on target and that our clients have a flawless experience. Significant Purposes: Help team members and customers with appointments, conference scheduling and confirmation of activities including meetings. Manage a lot of appointments requested using several online scheduling systems, email, and phone calls. Maintaining current calendars helps one to have exact schedules free of issues. Remind customers of their appointments and succinctly and clearly explain their details. Manage any planned events' adjustments, cancellements, or rescheduling with skill and efficiency. Respond fast to consumer questions and address any problems they might have to provide exceptional service. Track your appointments to ensure none are double scheduled or forgotten. Help to coordinate appointment scheduling generally. Try to foresee challenges and suggest fixes to raise output. Requirements include: To apply, candidates have to be permanent residents or legal U.S. citizens. shows extraordinary diligence and organization. Excellent writing and speaking skills. Knowledgeable with Microsoft Office and scheduling tools; knowledge with [specific tools/software] would be beneficial. Ability to manage several tasks concurrently in a demanding environment. Able of working remotely and alone. Having past knowledge with scheduling or customer service is beneficial but not required. Services Provided: Work from any location at flexible hours. Competitive salaries and benefits. Possibility of professional development. a team culture marked by mutual support and cooperation all around. Method of Application: Are you ready to oversee our booking process? Please send a cover letter and a résumé detailing your credentials if you are considering the post of Appointment Scheduler. Your interesting addition to our team would be fantastic!

🚨 Phone Sales Appointment Scheduler - B2C High-Value Leads (Remote) Wanted - Get Paid for Every Lead You Handle ✅ Full-Time | 💻 Remote | 💸 $97K+ Earnings Potential Who We Are: The Investor's Edge helps real estate investors grow faster. We bring the leads - you bring the speed and hustle. Here's How You Get Paid: $40 per qualified pitch (lead shows up and meets criteria) $100 per enrollment (when your lead converts) Biweekly bonuses of up to $750 for responsiveness and lead value 🎯 Total OTE: $97,000+ / year Your schedule: Mon - Thurs 1:30PM to 9PM or 10PM MST | Friday 1:30PM to 5PM MST What You'll Be Doing: Working only inbound leads Texting/calling ASAP - GIFs and images encouraged Leaving real voicemails (60+ seconds) Having honest convos, logging everything Following our top-performing scripts You'll Thrive If You: Move fast (calls/texts within 5 minutes) Get creative with your follow-ups Keep your CRM sharp Love working toward clear goals Want pay that reflects your effort Think you've got the speed and drive? Apply now. This is a high-performance, high-reward role. Associates #ZR

Medical Records Clerk Evolution Sports Group is a leading sports management company that represents professional athletes in various sports. We are committed to providing our clients with top-notch services and support to help them achieve their goals on and off the field. Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as a Medical Records Clerk. The primary responsibility of this role is to oversee the maintenance and organization of all medical records for our clients. The ideal candidate will have a strong understanding of medical terminology and be able to work efficiently in a fast-paced environment. Key Responsibilities: - Collect, organize, and maintain all medical records for our clients - Ensure that all records are accurate, complete, and up-to-date - Communicate with medical professionals to obtain necessary records and information - Create and maintain electronic and physical filing systems - Assist in the preparation of medical reports and documentation for legal purposes - Coordinate with insurance companies to obtain necessary authorizations and approvals - Follow all HIPAA regulations and maintain confidentiality of medical records - Collaborate with other team members to ensure timely and accurate record keeping - Assist with administrative tasks as needed Qualifications: - High school diploma or equivalent required - Previous experience in a medical records or administrative role preferred - Strong knowledge of medical terminology and procedures - Excellent organizational and time management skills - Proficient in Microsoft Office and electronic medical record systems - Ability to work independently and as part of a team - Strong attention to detail and accuracy - Excellent communication and interpersonal skills - Ability to maintain confidentiality and adhere to HIPAA regulations Benefits: - Competitive salary - Comprehensive health benefits package - 401(k) retirement plan - Paid time off and holidays - Professional development opportunities If you are a highly organized and detail-oriented individual with a passion for the sports industry, we would love to hear from you. Apply now to join our dynamic team at Evolution Sports Group as a Medical Records Clerk. Package Details Pay Rate: $35-50 per hour, depending on experience Training Pay: $30 per hour (1-week paid training) Training Bonus: $700 incentive upon completion Work Schedule: Flexible - Full-time (30-40 hrs/week) or Part-time (20 hrs/week) Work Type: 100% Remote (U.S.-based only) Benefits: Paid Time Off, Health, Dental & Vision Coverage Home Office Setup: Company-provided workstation and equipment Growth Opportunities: Internal promotion and career development support

Law Firm Medical Records Specialist One of the fastest-growing and most well-known personal injury and medical malpractice law firms in the country, named to the Inc. 5000 List two years in a row, is hiring a Medical Records Specialist. Do you want to make a real impact on people's lives and help them through a difficult time? Do you live in the details and love researching for information? If so, this is the job for you. We represent ordinary and extraordinary people, who have been injured or killed or whose loved ones have been injured or killed by the wrongdoing of others. We handle large-loss, high-stakes cases, and the Medical Records Specialist plays a vital role in our success by making sure our cases are fully up-to-date with the medical evidence we need to take cases to trial. If you like playing detective by tracking down records and searching for information in documents, and want to be part of a winning team, this is the job for you. Our clients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our law firm stronger. Excellence is expected and required. Benefits Generous year-end bonuses 15 days PTO, 12 paid holidays, and paid bereavement leave 6 Weeks paid parental leave 50% of health insurance premiums paid by firm 401k plan with free 4% match 401k Profit sharing Cash balance plan (Pension plan) - in addition to the 401k, 401k match, and 401k profit sharing Diverse and inclusive work atmosphere Work from home once a week (if you want) Volunteer opportunities in the community Wellness and personal and professional development opportunities Preferred Traits and Skills We're looking for excellence and will train. Prior experience in requesting, reviewing, or managing medical records is a plus, but not required. Passionate about helping people, and particularly our clients Positive attitude Resilient Growth mindset - willing to learn Strong work ethic Honest Team Player Communicator Resourceful Attention to detail A Day In the Life Upon getting to the office, the medical records specialist will usually begin their day by checking in with their team and reviewing any new items in the firm's case management system. The medical records specialist can expect to be busy reviewing medical records, tracking all medical providers clients have treated with, requesting updated and final sets of medical records, and obtaining balances from medical providers during the course of treatment to accurately update the files. Throughout the day, the medical records specialist may be asked to work on urgent requests for medical records while also staying updated on deadlines with the paralegal. During all of this, the medical records specialist is expected to update the firm's case management system and the firm's document storage system to ensure we have accurate information and all files are properly saved. Job Duties Include: Working in a fast-paced and collaborative environment Sending medical record requests to healthcare providers Following up on record requests Saving medical records to client files and updating case management system Reviewing medical records Ensuring medical records are given to paralegals to be disclosed in cases Equal Opportunity StatementforEmployment: Claggett & Sykes Law Firm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Claggett & Sykes Law Firm expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with Recover Together to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Recover Together Job Description Centralized Scheduling Coordinator Location : Name Linked Tennessee - Remote ID 2024-6160 Job Locations US-TN-Remote Category Operations Type Regular Full-Time Overview Schedule: 8-4:30pm Monday- Thursday and Friday 8-1pm EST Groups Recover Together is an outpatient addiction medicine provider that delivers comprehensive outpatient treatment for opioid addiction. Based on the principle that recovery is tied to aspects of life that are beyond the reach of an office visit, our care model includes three core modalities that are proven to help individuals get their lives back on track -- medication, weekly group therapy, and care navigation. We pride ourselves in providing high quality clinical treatment and team-based support needed to build a life worth living sober. At Groups, the Scheduling Coordinator will be responsible for developing processes and maintaining staff scheduling activities which support the growth and service delivery of the organization. This role is essential to the organization as it is intended to ensure that members have access to available appointments in a manner that ensures rapid access to care. The Scheduler will be able to act under strict time constraints and show excellent organizational skills. Responsibilities Responsible for daily tracking of staff and staff productivity. Forecasts and approves daily schedules to ensure staffing is aligned with member needs (specifically group therapy sessions). Ability to resolve staffing needs and gaps on all skills sets and can identify and help in resolving technical issues. Has excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail. Works closely with management and in coordination with the Centralized Scheduling Manager to meet scheduling needs in real time. Monitors daily scheduling emails including staffing call-offs to ensure all necessary groups have clinical coverage. Communicates any scheduling changes to impacted departments promptly and enacts any needed changes derived from the communication. Manages schedule needs for call-outs including sick and PTO by arranging, booking, and scheduling backfill needs. Ability to work under pressure with tight time constraints. Review completed staffing forecasts, schedules, and group therapy coverage plans developed by team members to ensure completion, accuracy, and ability to meet established targets. Qualifications Bachelor's degree preferred or 3-5 years of relevant experience. Experience managing scheduling for a large scale organization. Access to reliable internet and telephone services, specifically 10M download and 5M upload package or higher as well as a strong WiFi signal from your remote work location. Experience utilizing scheduling software/tools. Efficient knowledge of Google suites/software. Excellent problem solving and communication skills.

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

Job DescriptionAbout the Role We're looking for a detail-oriented, empathetic, and proactive Patient Scheduling Agent to support our mission of connecting patients with the care they need. In this role, you'll be on the front lines of patient communication-scheduling appointments, answering questions, and ensuring every interaction is professional, compassionate, and efficient. This role is all about turning daily call volume into meaningful patient outcomes. You'll follow scripts, document conversations, and hit scheduling KPIs, all while helping refine messaging and workflows as the program grows. As part of a collaborative, fast-moving team, you'll play a key role in improving access to care and shaping a patient experience that's seamless, supportive, and impactful. What You'll Do Schedule patient appointments by phone using approved scripts-clearly explain the purpose/importance of visits, answer basic questions, and confirm time, location, and prep steps. Hit daily KPIs (call volume and success rate) while maintaining quality, empathy, and professionalism. Document every interaction accurately in the daily spreadsheet or dashboard (final tool confirmed before training). Follow scripts-and improve them: use the provided call guides, gather feedback from calls, and suggest wording tweaks that increase conversions. Collaborate in Slack with your manager and teammates for updates, coaching, and fast issue resolution. Place/receive calls, manage dispositions, and escalate when needed. Protect patient privacy and follow company policies and applicable regulations (e.g., HIPAA-aligned practices). Be reliable and adaptable: show up for scheduled shifts, adjust to timezone coverage needs (EST/MT), and handle changes in process as we scale. What We're Looking For U.S.-based and authorized to work in the U.S.; reliable home setup (quiet space, stable internet). Phone-first communicator with a warm, professional tone and strong active-listening skills; comfortable explaining the importance of appointments. Call center, patient access, or appointment-setting experience (healthcare a plus). Tech-comfortable: quick with RingCentral (or similar cloud phone systems), Slack, and Google Sheets/Excel for daily work. Process discipline: follows scripts, captures accurate notes, updates statuses, and meets daily KPI targets. Adaptability & growth mindset: willing to iterate messaging as feedback comes in and the program scales. Nice-to-haves Prior healthcare scheduling or EMR/PM familiarity. Bilingual skills (e.g., Spanish/English) are a bonus but not required. Why Bold 100% remote work set-up and work-life balance Competitive pay A dynamic and fast-growing recruiting environment with clear growth opportunities Direct impact on company growth and hiring success Supportive team and leadership: comprehensive training, continuous support, and career development About Bold Business: Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions. Bold Business recruiters always use a "@boldbusiness.com" email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a professional and personable Receptionist and Scheduling Specialist to support a solo law practitioner specializing in residential construction defect cases. In this remote role, you'll be the welcoming voice and first impression for callers, ensuring every interaction is handled with care, clarity, and efficiency. You'll manage incoming calls, direct inquiries appropriately, and assist with appointment scheduling, helping the firm maintain a high standard of client service. This position is ideal for someone who is organized, responsive, and enjoys creating a warm and professional experience for every caller. You'll play a key role in reducing bottlenecks and supporting the firm's growth. Monthly Compensation: 1015 USD to 1100 USD Responsibilities include, but are not limited to: Assist with basic intake and caller vetting when needed Schedule appointments and manage calendar entries Provide a warm and professional first impression to callers Use DialPad to manage call flow and ensure timely responses Answer and route incoming calls across two phone lines Help reduce bottlenecks by managing call volume efficiently Maintain accurate records in Lawmatics Requirements: Software required: •Lawmatics (CRM) •DialPad (VOIP) Work Shift: 8:00 AM - 5:00 PM [MST][MDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

The Risk Adjustment Medical Record Retrieval team at BCBST is seeing a Medical Record Retrieval Specialist to join our team. In this role, you will be traveling to local provider offices in the Nashville TN area to acquire medical records. Preferred candidates will have experience with medical records and Electronic Medical Record system(s). You will be a great match for this role if you have: Familiarity with Electronic Medical Record (EMR) systems and medical record acquisition processes. At least one year of administrative experience in a clinical setting. Strong interpersonal skills to build and maintain relationships with healthcare providers and colleagues. Adaptable and willing to travel locally on a regular basis to provider offices, with overnight stays on occasion. While this is a fully remote position, you will be required to travel to provider's offices in the Nashville area on a regular basis. Job Responsibilities Load medical records into BCBST coding system and link records to appropriate chart IDs. Download medical records from Electronic Medical Record (EMR) systems remotely and in person. Schedule appointments and assist with the medical record quality assurance process as necessary. Perform or participate in special projects as directed by management Travel to provider offices and assist in the acquisition of medical records. Willing to travel locally on a regular basis with occasional overnight stays. Various immunizations and/or associated medical tests may be required for this position. Job Qualifications Education High School Diploma or equivalent Experience 1 year - Administrative experience working in a clinical related setting (physician practice, hospital, insurance company, etc.) is required. Skills\Certifications Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) Must be a team player, be organized and have the ability to handle multiple projects Excellent oral and written communication skills Strong interpersonal and organizational skills Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver's license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times. Number of Openings Available 1 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly. Start date: January 12, 2026 Let's talk about the team and you: We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs. In this role you can expect to work a 40-hour work week with shifts on Monday to Friday, between the hours of 7 am and 9 pm CST (8 hr. shift per day). Your schedule will include 2 paid 15-minute breaks as well as 30 minutes unpaid lunch Key accountabilities and decision ownership: Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support. Serving as the primary contact for order placements and general inquiries. Completing tasks accurately and within established timelines. Collaborating with internal and external teams to resolve issues effectively. Proactively monitoring key performance indicators to meet departmental goals. Achieving quality assurance standards. Maintaining service levels and adhering to scheduled commitments. Working independently while following departmental procedures. Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment. Providing exceptional customer service. Effectively multitasking and managing multiple accounts or clients. You will be expected to engage in phone-based communication daily on a set schedule with minimal flexibility for the entirety of your shift. Skills, experience, technical/professional qualifications: Must have: High school education required 1 year of customer service experience 1 year of sales experience required Must have access in the remote working environment where you can hard-wire ethernet connection that runs an 20 upload and 30 download speed. As part of the interview process, you will be required to demonstrate that you meet this requirement Must be a self-starter who can troubleshoot challenges on the fly Strong communication skills on the telephone Excellent written communication skills Ability to multi-task in a fast-paced environment Ability to work independently Ability to make twenty to twenty-five calls per hour Preferred: Associates Degree and/or college coursework preferred Call center experience preferred Bilingual Spanish speaking is a plus We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $17.00 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Diana Health is a network of modern women's health practices working in partnership with hospitals to reimagine the maternity and women's healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a full-time remote Patient Representative excited about creating a high quality patient experience and contributing to the smooth operations of multiple busy women's health practices. This individual is outgoing and detail-oriented, and has strong problem-solving skills to tackle challenges with empathy and creativity. What you'll do: Serve as overflow support to multiple practices by, answering and working incoming calls and messages Answer and triage incoming phone calls and app messages from our current patients Act as the second line of call for incoming calls from new patients Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests) Check and respond to voicemail and after hours messages Support patient scheduling: Schedule patients from incoming phone calls Conduct no show and cancelation follow-up Support schedule re-shuffles (e.g., when provider is called out) Work through appointment ticklers Support central communications intake and follow up through various mediums Other duties as assigned Work Schedule (Eastern Standard Time Zone): ● Must be available Monday through Friday, hours between 9:00a-6:00p Experience / Qualifications: ● Minimum of two years of medical receptionist or customer service experience and/or training ● Excellent communication skills ● Ability to solve practical problems in various situations ● Must have the ability to multitask Benefits ● Competitive compensation ● Health; dental & vision, with an HSA/FSA option ● 401(k) with employer match ● Paid time off ● Paid parental leave Diana Health Culture ● Having a growth mindset and striving for continuous learning and improvement ● Positive, can do / how can I help attitude ● Empathy for our team and our clients ● Taking ownership and driving to results ● Being scrappy and resourceful

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY: The Patient Communications Representative is responsible for performing customer service activities to service and collect patient accounts receivables for medical accounts. Patient Communications Specialists will locate and communicate with patients via the telephone, email, chat, text, etc. to obtain repayment in full or to establish acceptable payment arrangements. Additionally, Patient Communications Specialists will resolve issues of a non-routine nature as necessary as well as answer patient's questions and research account changes when necessary and contract observance functions to ensure compliance of all company, client, and federal and state regulations. Hourly rate starts at $16.50/hr. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member. ESSENTIAL JOB FUNCTIONS: Communicate with patients regarding the repayment of their medical debt. Achieve assigned goals (resolutions, call quality, productivity standards - specified by line of business) Provide customer service to patients resolving medical account balances. Profile patients and obtain financial information. Update demographic and financial information on each call. Negotiate the best possible arrangements. Proficiency with company telephone system while placing outbound calls and accepting inbound calls. Perform account research and route accounts through appropriate client workflows Use job aids and crosswalks to answer patient questions and resolve accounts in an efficient manner. Perform account research and document findings. Effectively communicate with patients and client to obtain necessary account information. Ensure strong communication skills to convey intricate account information. Ensure all accounts are worked within client standards and Federal Regulations. Maintain high quality account handling per client standards. Work within FDCPA, state regulations, department/division & all Compliance Policies. Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications. Maintain continuing education, training in industry career development Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls, patient contacts, and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc. Attend training sessions as directed by management. Integrate information obtained through training sessions and policy changes immediately into daily routine. EDUCATION: High School or Equivalent EXPERIENCE - Minimum of six months work experience in a call center environment preferred. MUST HAVE: PC experience in a windows environment Basic keyboarding skills Previous sales or customer service experience KNOWLEDGE, SKILLS and ABILITIES - Effective written and verbal communication skills Strong listening skills, ability to follow written and/or verbal instructions Good mathematical skills including calculator skills Goal Oriented, and seeks to consistently meet daily, weekly, and monthly production and quality goals Strong organizational skills and the ability to meet tight deadlines Negotiation, counseling, and problem-solving skills Reliable, ability to work flexible day, evening and weekend hours as required Ability to learn company collections computer system and phone system Persistent, ability to overcome objections, ability to remove barriers Team player Bi-lingual (Spanish) a plus PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Job DescriptionDescription: About the Role: The Representative for the Quality Assurance Team plays a crucial role in ensuring that our patients receive the highest level of service and satisfaction. This position involves monitoring and evaluating order processes to identify areas for improvement and to uphold our quality standards. The representative will collaborate closely with team members to develop and implement strategies that enhance customer experience and operational efficiency. By analyzing feedback and performance metrics, this role contributes to the continuous improvement of our service processes. Ultimately, the goal is to ensure the timely release of held patient orders to foster a customer-centric culture that drives loyalty and supports the overall customer satisfaction. HIRING REMOTE IN THE FOLLOWING STATES: AL,FL, GA, IN, KY, LA, MS, NC, SC, TN, TX, VA, & WV FULL TIME, GREAT BENEFITS, PTO, HOLIDAY PAY & MORE! Essential Functions: • Research held DME orders finding and resolving root causes. • May require rework of expired prescriptions, changes in patients' insurance • Verification of changes in patients plans to ensure supplies ship timely. • Obtain Prior Authorizations, need for an AOB or other discrepancies. • QA team will notify and work through order issues with other teams. • Electronic Data Interchange (EDI) file formats 835 & 837 ERA's changes and corrections. • Notes, comments or other relevant information into HDMS system. • Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring attention or intervention. Position Type: This is an hourly position, business hours, M-F. Occasional OT, early mornings, evening and weekend work may be required as workload demands. ***** EQUIPMENT IS NOT PROVIDED, YOU MUST HAVE YOUR OWN COMPUTER EQUIPMENT Requirements: Preferred Education and Experience: • 2+ years of experience in a fast-paced customer service role requiring good judgement and proven problem-solving skills in Healthcare, Medical and or Insurance. • 1+ years of experience in a Medical Billing role requiring patient insurance verification and account setup. • 1+ years of medical billing coding experience • High school diploma or GED diploma • Medical Billing education is a PLUS! • Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail. • Strong ability to handle multiple tasks at various stages of completion.