Certified Orthotist Prosthetist
Medical Service Company job in Columbus, OH
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY in the Columbus/Marion OH.
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
Certified Orthotist Prosthetist treats and provides care to patients with disabling conditions of limbs and spine, amputations, and congenital deformities by planning fabrication of, writing specifications for, by fitting and preparing orthopedic braces and prosthetic limbs under guidance of and in consultation with physician. Evaluates and treats patients in accordance with current treatment techniques and protocols established by the Director. Responsibilities and Duties:
Review/formulate medical records, examine patients, evaluate and document functional loss and orthotic and/or prosthetic needs of patients; formulate orthotic patient prescriptions for optimal management of upper and lower limb orthotic anomalies, both congenital and acquired, in collaboration with physicians. Formulate prosthetic patient prescriptions for optimal management of upper and lower limb amputations, both congenital and acquired, in collaboration with physicians
Supervise the fabrication of orthotic and prosthetic devices and appliances to ensure that design and materials used meet patient needs and department standards, evaluate fit on patient to ensure proper fit, function, cosmesis and workmanship
Post materials used, cost and other pertinent information including nomenclature and cost to orthotic/prosthetic records to ensure accurate patient charges. Instruct patients on the limitations and proper use of orthotic devices and appliances; instruct patients regarding maintenance, storing and cleaning of devices and appliances
Consult with physicians, nurses, and physical therapists and vocational rehabilitation counselors regarding orthotic patient's needs. Conduct orthotic and prosthetic clinics for local organizations; participate in orthopedic clinics and continuing education courses. Establish prosthetic clinics to include treatment teams on patient progress and techniques.
Oversee orthotic fitters and technicians and liaisons, as needed
Perform on-call duties as assigned and scheduled
Other duties as assigned
Work Environment Possible exposure to contagious diseases, communicable diseases, or blood-borne pathogens. May work in homes, community, schools, job sites, clinics or in a normal patient care environment in an acute hospital setting. Possess current unrestricted driver's license, automobile insurance, and available automobile. Driving distances within service area from office. The noise level in the work environment is usually moderate. Qualifications: Experience/Knowledge/Skills/Physical Requirements:
Certified Orthotist Prosthetist by ABC or BOCO may also be board eligible from bachelor or master's program.
Employee must be eligible to be credentialed and hold privileges with all local hospitals
Experienced in Microsoft Office and Windows based computer applications
Strong verbal and written communication skills
Presents a strong professional appearance
Ability to perform multiple and adverse tasks simultaneously
Highly organized and self-motivated
Employee must have normal or correctible range of hearing and eyesight
Manual dexterity required to operate orthotic construction equipment
Frequent bending, stooping and lifting and reaching required
DME Territory Manager
Medical Service Company job in Columbus, OH
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Apply today to become a part of our dynamic team!
Competitive Pay, Commissions, Auto & Mileage Reimbursement
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The Territory Manager
is responsible for account support and sales growth for respiratory, sleep, and diabetes products and services in physician offices, hospitals, and other specialty accounts. Responsibilities and Duties:
Develops key contacts with key accounts including hospitals, physician offices and specialty practices to develop referral relationships for focus products in accounts specializing in respiratory, sleep, and diabetes.
Develops relationships with Heath System decision makers to promote preferred provider partnerships.
Creates and maintains an account target list based on where the best opportunities are for focus product growth.
Monitors focus product orders to ensure referral source expectations are met in conjunction with the efforts of the operations team.
Acts as a liaison between the company and the patient/client, family, caregiver, physician, and other healthcare agencies and staff to promote the complete services and programs of Medical Service Company.
Conducts, participates, and attends educational meetings and seminars for healthcare workers, patients/clients, families, caregivers, physicians, and interested community members on areas of need to market and promote the services and programs of Medical Service Company.
Assists with the development of sales and marketing materials to disseminate to various referral sources and the community at large.
Keeps cognizant of third-party reimbursement, criteria services, equipment, services and programs offered and makes recommendations on new programs to pursue.
Other duties as assigned.
Qualifications: Education: College Graduate-Marketing degree preferred. Experience/Knowledge/Skills/Physical Requirements:
Minimum of two years of sales related experience.
Customer oriented with good oral and written communication skills.
Excellent interpersonal and organizational skills (a team player).
Ability to develop, organize and coordinate marketing campaigns.
Normal office/clerical motor skills in addition to extensive automobile and telephone usage.
Must be able to perform extensive driving as required for the position
Must possess a valid driver's license.
Medical Equipment Customer Service Representative
Milford, OH job
About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Customer Service Representative - Home Healthcare Intake & Insurance Verification
Support Patients. Coordinate Care. Make a Difference.
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day.
You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
What You'll Do-Essential Job Functions
* Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
* Coordinate documentation and service setup for respiratory products and medical equipment.
* Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
* Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
* Maintain organized records and referral logs in compliance with JCAHO and company standards.
* Provide technical assistance and support for walk-in and retail equipment requests.
* Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
* Assist with office operations including supply monitoring, deposits, and batch reporting.
What You Bring
* High school diploma or GED (required).
* Experience in home healthcare, medical billing, or patient intake (preferred).
* Familiarity with insurance verification and reimbursement practices.
* Strong communication and multitasking skills.
* Ability to work independently and as part of a collaborative team.
* Knowledge of medical terminology and durable medical equipment is a plus.
Why Join Rotech?
* Be part of a mission-driven team improving lives through home-based care.
* Work in a supportive environment with opportunities for growth and advancement.
* Competitive compensation, benefits, and employee recognition programs.
Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Qualifications
Employment Requirements
To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon:
* Successful completion of a background investigation (company-wide)
* Drug screening, when applicable to the position
* A valid driver's license with a clean driving record, when driving is required for the role
Qualifications
Required Education & Experience
* High school diploma or GED equivalent
Preferred Background
* Experience working with medical equipment
* Familiarity with medical billing and reimbursement practices
* Background in healthcare administration or patient intake
* Knowledge of medical terminology
* At least one year of related work experience
Skills & Competencies
* Strong attention to detail and ability to multi-task effectively
* Excellent verbal and written communication skills in English
* Ability to interpret and respond to various forms of communication (verbal, written, visual)
* Maintain confidentiality and handle sensitive information with discretion
* Demonstrated problem-solving, time management, and organizational skills
* Capable of working independently and collaboratively within a team
Technical Proficiency
* Proficient in Microsoft Office (Outlook, Word, Excel)
* Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet)
Physical Requirements
* Ability to lift and carry office and patient equipment (minimum 35 lbs)
* May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations
* Regular contact with patients and equipment may involve exposure to contagious pathogens
* Must be able to sit, stand, walk, talk, and listen for extended periods
* Requires close vision for reading small print on screens and paperwork
Rotech Information
Benefits
* Generous paid time off and paid holidays
* Overtime pay for non-exempt positions (as applicable)
* Commission for Account Executives
* Bonus and incentive opportunities
* Fixed and variable car reimbursement for Area Managers and Account Executives
* Car, mileage, and telephone reimbursement (as applicable)
* Employee discount and recognition programs
* Employee Assistance Program (EAP)
* 401(k), HSA, and FSA/Dependent Care FSA
* Medical, prescription, dental, and vision coverage
* Life insurance, disability, accidental death, identity protection, and legal services
* Meru Health mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings Solutions programs
* Hepatitis B (HEPB) and TB vaccinations
Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account.
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: *********************************
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Auto-ApplyLocal Medical Equipment Delivery Driver
Milford, OH job
About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Patient Service Technician - Local Delivery Driver
Drive with Purpose. Deliver Care. Make a Difference.
Are you looking for a driving job that goes beyond the road? Join Rotech Healthcare Inc. as a Patient Service Technician and become a vital part of our mission to improve lives through home-based medical care. In this role, you'll deliver and set up respiratory and durable medical equipment for patients in your local community-providing hands-on support and education that truly matters.
What You'll Do-Essential Job Functions
* Drive local routes to deliver and set up medical equipment in patients' homes.
* Educate patients and caregivers on safe use and maintenance of respiratory and home medical equipment.
* Maintain and troubleshoot equipment to ensure proper function and patient safety.
* Complete delivery documentation and patient visit reports accurately and on time.
* Keep your assigned company vehicle clean, safe, and ready for service.
* Respond to urgent equipment needs and participate in on-call rotations.
* Ensure compliance with safety protocols and company standards.
What You Bring
* High school diploma or GED (required)
* Valid driver's license with a clean driving record
* Ability to lift and transport equipment (minimum 65 lbs)
* Strong customer service and communication skills
* Experience with medical equipment or home healthcare (preferred)
* Basic knowledge of medical terminology (preferred)
Why Rotech?
* Local routes - be home daily while making a difference
* Mission-driven work - help patients live more comfortably and independently
* Comprehensive training - learn how to safely deliver and support medical equipment
* Competitive pay and benefits - including mileage reimbursement, PTO, and health coverage
Ready to drive with purpose? Apply today and join a team that delivers more than equipment-we deliver care.
Qualifications
Employment is contingent on
* Background investigation (company-wide)
* Drug screen (when applicable for the position)
* Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
* High school diploma or GED equivalent, required
Preferred Education and/or Experience
* Experience with medical equipment, preferred
* One year of related work experience, preferred
* Medical terminology, preferred
Skills and Competencies
* Accurately perform simple mathematical calculations
* Effectively communicate in English; both oral and written
* Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
* Maintain confidentiality, discretion and caution when handling sensitive information
* Multi-task along with attention to detail
* Self-motivation, organized, time-management and deductive problem solving skills
* Work independently and as part of a team
Machines, Equipment and Technical Abilities
* Email transmission and communication
* Internet navigation and research
* Microsoft applications; Outlook, Word and Excel
* Office equipment; fax machine, copier, printer, phone and computer and/or tablet
* Mechanically inclined for the repair and troubleshooting of equipment
* Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
* Understands use of all applicable home respiratory equipment and supplies
Physical Demands
* Lift and carry office equipment at times
* Requires sitting, walking, standing, talking and listening
* Requires close vision to small print on computer and/or tablet and paperwork
* Requires lifting (minimum of 65 pounds) and transporting of patient equipment
* Requires contact with patients and equipment with potential exposure to contagious pathogens
* Requires driving a company vehicle for the majority of the workday
* Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
* Medical Evaluation and Fit Testing Compliance in a timely manner
* Annual Recertification
* Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines
Rotech Information
Benefits
* Generous paid time off and paid holidays
* Overtime pay for non-exempt positions (as applicable)
* Commission for Account Executives
* Bonus and incentive opportunities
* Fixed and variable car reimbursement for Area Managers and Account Executives
* Car, mileage, and telephone reimbursement (as applicable)
* Employee discount and recognition programs
* Employee Assistance Program (EAP)
* 401(k), HSA, and FSA/Dependent Care FSA
* Medical, prescription, dental, and vision coverage
* Life insurance, disability, accidental death, identity protection, and legal services
* Meru Health mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings Solutions programs
* Hepatitis B (HEPB) and TB vaccinations
Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account.
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: *********************************
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Auto-ApplyMedical Sales Account Executive
Springfield, OH job
About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Job Title: Account Executive
We're a national provider focused on delivering essential respiratory therapies, providing wound care, and diabetes management. We need skilled, motivated Account Executives to help us grow. If you're passionate about making a meaningful difference while earning top-tier rewards, this opportunity is for you.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
* Identify, develop, and grow referral relationships within hospitals, physician clinics, and other service areas.
* Educate healthcare providers about Rotech's products, services, and value-based care.
* Own your rural territory: prospect, present, and close new accounts
* Partner with our local team to ensure seamless service
* Report sales activity and territory trends to management via call planner
* In person visits to referral sources within the assigned territory
* Performs other duties as assigned
What's In It for You
* Uncapped Commission - High earnings potential based entirely on performance
* Quarterly Bonuses - Get rewarded for exceeding goals
* Competitive Base Salary - We recognize and value your expertise
* Mileage Reimbursement - Support provided for rural travel
* Company-provided cell phone
This is more than a sales job-it's a chance to change lives. If you're ready to drive your future while helping patients access the care they deserve, apply today.
Qualifications
Employment is contingent on
* Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
* Drug screen (when applicable for the position)
* Compliance with healthcare facility credentialing process (when applicable for the position)
* Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
* High school diploma or GED equivalent, required
Preferred Education and/or Experience
* Four year college degree preferred or equivalent combination of education and experience
* Experience in respiratory or medical sales is preferred
* Leadership Experience in other areas or fields
* Proven Sales Performer - 2+ years in B2B or healthcare sales preferred however, new college graduates are welcome to apply.
* Independent & Resourceful - You thrive on autonomy and accountability
* Excellent Communicator - Ability to simplify complex topics and build trust
* Willingness to Travel - Position requires in-person visits throughout your assigned rural territory
* CRM Experience - Familiarity with sales platforms is a plus
Skills and Competencies
* Motivated and self driven, with a proven history of success in sales
* Desire to work in an environment that rewards for top performance
* Strong Team player
* Demonstrated ability to build and maintain solid working relationships with internal and external customers geographically located within the assigned territory
* Highly organized, strong interpersonal skills
* Effectively communicate in English; both oral and written
* Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
* Maintain confidentiality, discretion and caution when handling sensitive information
* Multi-task along with attention to detail
* Self-motivation, organized, time-management and deductive problem solving skills
* Work independently and as part of a team
Machines, Equipment and Technical Abilities
* Email transmission and communication
* Internet navigation and research
* Microsoft applications; Outlook, Word and Excel
* Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
* Lift and carry office equipment at times
* Requires sitting, walking, standing, talking and listening
* Requires close vision to small print on computer and/or tablet and paperwork
Rotech Information
Benefits
* Generous paid time off and paid holidays
* Overtime pay for non-exempt positions (as applicable)
* Commission for Account Executives
* Bonus and incentive opportunities
* Fixed and variable car reimbursement for Area Managers and Account Executives
* Car, mileage, and telephone reimbursement (as applicable)
* Employee discount and recognition programs
* Employee Assistance Program (EAP)
* 401(k), HSA, and FSA/Dependent Care FSA
* Medical, prescription, dental, and vision coverage
* Life insurance, disability, accidental death, identity protection, and legal services
* Meru Health mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings Solutions programs
* Hepatitis B (HEPB) and TB vaccinations
Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account.
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: *********************************
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Auto-ApplyCase Management Specialist Call Center
Medical Service Company job in Cleveland, OH or remote
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
Case Management Contact Center Specialist
are responsible for incoming phone inquiries related to Respiratory, Durable Medical Equipment and Re-Supplies, working to ensure excellent customer service. Responsibilities and Duties:
Manage high volume of inbound calls in a timely manner.
Follow call center “scripts” when managing different topics.
Identify customers' needs, clarify, and confirm information, research the issue, and provide solutions.
Verify insurance coverage.
Utilize listening skills to ensure patients' needs or concerns regarding their equipment or services are addressed timely.
Ensure that all customer requests are managed accurately and effectively.
Input patient information and orders into the system, as necessary.
Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol.
Excellent communication skills to interact with customers over the phone and provide support.
Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken.
Responsible for meeting personal and team qualitative and quantitative targets.
Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA)
Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals.
Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously.
Perform other duties as assigned.
Qualifications:
Education: Graduate of an accredited High School
Requirements and Skills:
Minimum of 1 year of progressively responsible customer service experience preferred.
Customer oriented with excellent oral and written communication skills.
Pleasant personality with excellent phone and interpersonal and organizational skills.
Ability to prioritize and manage time effectively.
Initiative-taking, Collaborator
Build sustainable relationships and engage customers by taking the extra mile.
Works well independently and in a demanding environment
Warehouse Specialist/MET
Medical Service Company job in Sandusky, OH
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! Apply today to become a part of our dynamic team!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
Schedule: Full Time Mon-Fri plus on call rotation General: Responsible for ensuring that orders to be delivered are properly filled, staged and ready for delivery, and maintaining HME and warehouse in a clean and organized manner. Responsible for the delivery, set-up, patient education and pick up of DME equipment and pharmaceuticals to home care customers within a prescribed and assigned geographical area. Reports To: Distribution and Warehouse Manager or Supervisor Responsibilities and Duties: - Fulfills, stages, and QAs orders to be delivered in a timely manner according to routed schedule requirement. - Packages and labels outgoing UPS deliveries. - Maintains warehouse and work area in a neat and orderly manner. - Assists with other warehouse activities as needed. - Acts as point person between departments to assure prompt responses for customer inquiries regarding shipped orders or availability of stock items. - Acts as point person for warehouse development and organization. - Assist purchasing as needed. - Determines with the Dispatch Coordinator the best daily route of the manifest for delivery of orders and pickup of equipment and communicates with the Dispatch Coordinator on the completion of each stop. - Verifies and loads staged orders as prescribed on the work order for delivery, and unloads picked up equipment at completion of route. - Demonstrates timeliness, courtesy, sincerity, and patience when dealing with customers, providing customer orientation, instructing on the proper use of equipment, and working with customers to solve a variety of problems. - Completes delivery and pickup paperwork promptly and accurately, returning paperwork to the appropriate facility personnel. Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements: Experience with HME delivery experience a plus Be at least 21 years of age with an excellent driving record. Excellent communication and customer relation skills. Excellent interpersonal and organizational skills (a team player). Clean and neat in personal appearance. Good physical condition with ability to lift up to 100 pounds. Must pass the HPE (Human Performance Evaluation) test.
AWS Massage Therapist
Dayton, OH job
**Title:** Licensed Massage Therapist **Status:** Full Time **Hours:** M-F Day Shift (8 hour days) ATI Worksite Solutions (AWS) is a progressive provider of prevention focused-early intervention services, ergonomic and safety solutions and occupational medicine. AWS specializes in partnering with employers who wish to take a proactive, preventative approach to their employees' health. Massage is an affective modality in mitigating musculoskeletal risks to injury. The Massage Therapist role is involved in proactively addressing postural discomfort through education, massage, and job-specific coaching with the goal of eliminating postural contributions to injury.
The massage therapist will collaborate with the early intervention team to provide preventative and restorative services and education to client employees by personally engaging the employees in the work environment or dispatching an early intervention specialist to provide job coaching, ADL coaching, mobility coaching and work station assessments. This role may also provide surveillance testing, ergonomic assessments and services, and wellness program services.
As an integral part of the Early Intervention team, the massage therapist will be asked to take ownership of his/her responsibilities while always looking for ways to improve the services that we deliver to our clients. The secret to success at AWS is to exceed client expectations by providing the highest quality of service in a friendly and encouraging environment. Our core values of quality of care, teamwork, communication, and the friendly factor show in your attitude and day to day interactions with everyone you encounter.
**Responsibilities**
**Your purpose at ATI:**
To be that memorable moment - partnering both with our client and AWS teams to ensure that every decision is made with total worker health in mind. The goal of bringing AWS onsite is to ensure that our client's employees are safe and healthy and to help our clients realize the fiscal wisdom of a focused preventative health model for occupational medicine and early intervention.
**What's cool about this job?**
You will be part of a team whose members wake up every morning to make other people's lives better. You will join the most effective Early Intervention Program in the world while learning skills that will help your personal and professional growth. You will receive excellent development feedback from an experienced mentor. You will find true satisfaction in seeing the ways our team positively impacts ordinary people in an extraordinary way, every day.
**Benefits Highlights**
We offer a competitive compensation package with an incentive plan, and comprehensive benefits, including:
+ **Paid Time Off** : Generous PTO, holiday pay, CEU, and "Be Well Days" to recharge, prioritize mental and physical health.
+ **Medical, Dental & Vision Coverage:** Flexible plan options.
+ **401(k) Match:** Competitive employer matching.
+ **CEU(s) and Professional Dues:** $750 annual allotment.
+ **SoFi Loan Support:** financial wellness support
+ **Childcare Tuition Assistance:** Discounted rates.\*
+ **Health Savings & Flexible Spending Accounts:** Tax-saving options.
+ **Short- & Long-Term Disability:** Income protection plans.
+ **Life Insurance:** Employer-paid and voluntary options.
+ **Parental Leave & Adoption Assistance** : Paid time for new parents and support for adoption costs.\*
+ **Wellness Programs:** Mental health resources, wellness incentives, and holistic support for physical, emotional, and financial well-being.
+ **Corporate Discounts:** Exclusive deals for employees.
+ **And more!** Clickherefor the complete list of benefit offerings
**_\*_** _NEW 2025 benefit!_
**Qualifications**
**What you need to be successful:**
+ The ability to think critically and use your experience to improve employee health, knowledge and personal accountability
+ Ability to monitor employees' responses to massage and education and adjust accordingly
+ The ability to document efficiently and completely, with a strong ability to integrate feedback for continuous improvement
+ The ability to communicate effectively and professionally with everyone with which you interact, from entry level associates to plant managers to internal leadership
+ Consistently demonstrate enthusiasm, compassion, and the friendly factor to make the day of our clients
+ Understanding of OSHA recordkeeping rules as they pertain to first aid (29 CFR 1904.7)
+ Ability to maintain confidentiality of sensitive information and records
+ Excellent computer skills, as well as strong organizational skills
+ Ability to stand, walk, and sit throughout entire assigned shift
+ All staff must be 18 or over to be eligible for employment
**Knowledge, Skills, and Abilities:**
+ Massage Therapy certification and one year of massage therapy experience
+ Current CPR certification
+ May be required to hold or complete certification in UDS, audiometry and/or spirometry upon hire as needed
+ Experience working in Microsoft Office (Word / Excel) Experience working on collaborative teams
**\#LI-KH4**
**Virtual Employee?**
No
**Location/Org Data : Dept Number**
9534
**ReqID** _2025-27704_
**Job Locations** _US-OH-Dayton_
**Job Category** _Occupational Health - Worksite Solutions_
**Pay Class** _Full Time_
Service Continuity & Patient Branch Support Specialist
Medical Service Company job in Elyria, OH
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The Service Continuity & Patient Branch Support Specialist plays a key role in managing the renewal of durable medical equipment rentals and delivering excellent patient service in a branch setting. This position is responsible for processing Reasonable Useful Life (RUL), Beneficiary Entering Medicare (BEM), and re-qualification orders, while ensuring accurate documentation, insurance compliance, and timely billing. The role also includes direct support to patients who visit the branch-assisting with equipment selection, order intake, insurance verification, and payment collection. Strong attention to detail, clear communication, and a patient-first mindset are essential to succeed in this role. Responsibilities and Duties: Rental Equipment Management
Handle Reasonable Useful Life (RUL), Beneficiary Entering Medicare (BEM), and re-qualification processes tied to rental equipment.
Review daily reports to identify patients eligible for RUL or BEM order processing.
Verify patient demographics, insurance details, and billing information for accuracy.
Perform insurance verification and same/similar checks to meet compliance requirements.
Review supporting documentation to confirm qualification and ensure appropriate billing.
Process all incoming RUL and BEM orders in a timely manner.
Manage sales orders on hold due to re-qualification needs, working with patients and prescribers to gather required documentation.
Follow up daily on assigned patients and equipment to support accurate and timely reimbursement.
Patient and Branch Support
Greet and assist walk-in customers and patients in a professional and friendly manner
Answer questions about medical equipment, supplies, insurance coverage, and payment options
Educate patients on proper use and care of equipment such as, walkers, nebulizers, and other DME items
Input and process sales orders accurately in the system for patients who walk in with prescriptions
Collect and verify prescriptions, insurance cards, and identification
Ensure compliance with Medicare, Medicaid, and private insurance documentation requirements
Coordinate with physicians' offices to obtain missing paperwork or approvals
Prepare equipment for in-branch pickup, including basic assembly or setup if applicable
Discuss patients' financial responsibility and collect Method of Payment for equipment or supplies being dispensed at the branch
Work closely with customer service teams to ensure smooth patient experiences
Communicate issues or delays clearly and promptly to patients
Other Duties as Assigned
Support special projects or temporary needs within the branch
Participate in training and stay updated on DME products, insurance guidelines, and compliance standards
Perform other tasks and responsibilities as assigned to support departmental and organizational objectives
Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements:
Strong Medicare, Medicaid & Commercial Payer HME experience
Experience in HME/DME referral intake and/or billing helpful.
Progressively responsible reimbursement experience in HME.
Ability to understand reimbursement implications due to industry changes.
Strong verbal and written communication skills.
TEAM Player with excellent interpersonal and organizational skills
Extensive computer use requires strong typing ability. Must type @ least 40 WPM: Brightree experience a plus
Strong telephone skills
Medical Equipment Technician, Delivery
Medical Service Company job in Marietta, OH
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! Apply today to become a part of our dynamic team!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
Schedule: Full Time Mon-Fri plus on call rotation
Medical Equipment Technicians
are responsible for the delivery, set-up, patient education and pick up of DME equipment and pharmaceuticals to home care customers within a prescribed and assigned geographical area. The Medical Equipment Technician will make deliveries within the surrounding area. Responsibilities and Duties:
Determines with the Dispatch Coordinator the best daily route of the manifest for delivery of orders and pickup of equipment, and communicates with the Dispatch Coordinator on the completion of each stop.
Verifies and loads staged orders as prescribed on the work order for delivery, and unloads picked up equipment at completion of route.
Demonstrates timeliness, courtesy, sincerity, and patience when dealing with customers, providing customer orientation, instructing on the proper use of equipment, and working with customers to solve a variety of problems.
Completes delivery and pickup paperwork promptly and accurately, returning paperwork to the appropriate facility personnel.
Performs daily maintenance on assigned vehicle.
Participates in on-call rotation as scheduled
Performs other duties as assigned.
Qualifications: Education: Graduate of an accredited high school or GED equivalence. Experience/Knowledge/Skills/Physical Requirements:
Experience with HME delivery experience a plus
Be at least 21 years of age with an excellent driving records
Excellent communication and customer relation skills.
Excellent interpersonal and organizational skills (a team player).
Clean and neat in personal appearance.
Good physical condition with ability to lift 100 pounds.
Must pass the HPE (Human Performance Evaluation) test.
Sales Support Representative
Medical Service Company job in Cleveland, OH or remote
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
DEI&B Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The
Sales Support Representative is r
esponsible for assisting the Business Development Team in growing our focus products and building strong relationships with identified key accounts. Responsibilities and Duties:
Support the Business Development Team in servicing various key accounts by collecting and submitting the required documentation for pending patient orders.
Conduct care calls to patients post set up to ensure they are satisfied with their support.
Run reporting for key accounts to provide order status updates.
Be accessible for assigned key accounts to help work through any patient care challenges.
Be accessible for patients referred by key accounts who need issue resolution.
Learn and understand the required information and documentation that is needed in order to proceed with a patient's orders.
Support potential key accounts to help grow them into key accounts.
Work with referral source staff to ensure documentation is obtained, complete and accurate.
Work within EMR systems to obtain needed documentation to complete orders.
Review cancelled orders and identify opportunities to recover and complete orders.
Review documentation for completeness and accuracy prior to submission.
Submit documentation to Customer Service Department for processing in a timely manner.
Perform other related duties as directed.
Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements:
Minimum of 1 year of progressively responsible customer service or sales experience
Ability to work with excel.
Excellent skill set in communication and customer relations.
Detail oriented with excellent interpersonal and organizational skills.
Ability to work autonomously.
Previous experience in referral intake and/or medical billing is preferred.
Restoration Technician
Cleveland, OH job
The Restoration Technician is responsible for working as part of a team to perform emergency services and contents restoration work while adhering to company policies and procedures regarding remediation. The individual will also adhere to EPA, OSHA, and local requirements regarding safety and hazardous materials handling. Other qualifications and responsibilities might arise as deemed necessary by circumstances. The individual must be available for emergency response work after-hours and on weekends.
Responsibilities
Perform content restoration work residential and commercial properties
Perform physical labor associated with cleanup activities, packing customers' contents, general on-location cleaning, HVAC cleaning and deodorization of facilities
Assists with the inventory of site contents, setup of emergency services equipment, preparing contents for storage and lifting items into storage
Follow applicable safety rules, regulations, guidelines, policies and site specific safety plans when performing cleanup activities and donning protective gear
Operate routinely used tools and equipment
Perform routine inspection and preventative maintenance on assigned equipment
Warehouse maintenance, stock supplies, building maintenance
Perform work at high elevations such as from a ladder and scaffolding
Hazardous Waste Operations
All other duties as assigned
Technical Skills: Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration and percent.
Communication Skills -- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Work Environment: Working around equipment and machinery, the work environment is usually dirty, dusty and noisy, on uneven ground/surfaces containing hazardous or potentially hazardous substances and/or materials and is subject to inclement or extreme weather conditions and temperatures. Work includes handling hazardous materials and use of personal protective equipment. Frequent travel is required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Must be in good physical health and be able to meet the medical clearance requirements of an OSHA (HAZWOPER) medical surveillance physical examination and drug screening. Able to wear full and half face respirator, work in confined spaces and regularly lift and carry 75 pounds.
Required Education and Experience:
High School Diploma or equivalent
2-4 years of Construction experience, working on water/fire damage jobs specifically, environmental experience and hazardous waste.
Certifications Needed: The individual must have on file a valid and current environmental physical enabling the individual to wear a respirator. Also, OSHA 40 hr. HAZWOPER, current State Driver's license and forklift operator certification.
Additional Eligibility Qualifications: Construction industry experience preferred. IICRC Water Restoration certification is a plus. Heavy equipment operation and maintenance experience a plus. The successful candidate will have a positive attitude, strong work ethic with the ability to follow directions. Good communication skills and commitment to company safety policy are a must. Must be legally eligible to work in the United States. Bilingual English/Spanish is encouraged, but not required.
Medical Equipment Driver & Customer Service
Valley View, OH job
About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Job Summary
We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
* Adheres to company policies and procedures in regards to using personnel protective safety equipment
* Assists with updating respiratory grid
* Available for on-call assignments as needed
* Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
* Coordinates verification of Medicare, Medicaid, and private insurance coverage information
* Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle
* Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
* Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
* Maintains assigned company vehicle in a clean and safe working condition
* Maintains referral log
* Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
* Monitors office supplies
* Observes additional needs that the patient may have and reports same during morning meeting
* Prepares CMNs/SOPs for Sales Reps and documents on tracking log
* Prepares complete and accurate files for Billing Department
* Prepares tickets for daily routes
* Provides service for walk-in patients
* Reports equipment hazards and/or product incidents as required
* Works with location personnel to coordinate deliveries
* Ability to work cooperatively with others
* Deal politely with patients and referral sources
* Manage several tasks at once
* Performs other duties as assigned
Travel
* Travel via company/personal vehicle required to patient's homes for set-ups and reoccurring delivery
* Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement
Qualifications
Employment is contingent on
* Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
* Drug screen (when applicable for the position)
* Compliance with healthcare facility credentialing process (when applicable for the position)
* Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
* High school diploma or GED equivalent, required
Preferred Education and/or Experience
* Experience with medical equipment, preferred
* One year of related work experience, preferred
* Medical terminology, preferred
Skills and Competencies
* Accurately perform simple mathematical calculations
* Effectively communicate in English; both oral and written
* Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
* Maintain confidentiality, discretion and caution when handling sensitive information
* Multi-task along with attention to detail
* Self-motivation, organized, time-management and deductive problem solving skills
* Work independently and as part of a team
Machines, Equipment and Technical Abilities
* Email transmission and communication
* Internet navigation and research
* Microsoft applications; Outlook, Word and Excel
* Office equipment; fax machine, copier, printer, phone and computer and/or tablet
* Mechanically inclined for the repair and troubleshooting of equipment
* Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
* Understands use of all applicable home respiratory equipment and supplies
Physical Demands
* Lift and carry office equipment at times
* Requires sitting, walking, standing, talking and listening
* Requires close vision to small print on computer and/or tablet and paperwork
* Requires lifting (minimum of 65 pounds) and transporting of patient equipment
* Requires contact with patients and equipment with potential exposure to contagious pathogens
* Requires driving a company/personal vehicle for the majority of the workday
* Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
* Medical Evaluation and Fit Testing Compliance in a timely manner
* Annual Recertification
* Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines
Rotech Information
Benefits
* Generous paid time off and paid holidays
* Overtime pay for non-exempt positions (as applicable)
* Commission for Account Executives
* Bonus and incentive opportunities
* Fixed and variable car reimbursement for Area Managers and Account Executives
* Car, mileage, and telephone reimbursement (as applicable)
* Employee discount and recognition programs
* Employee Assistance Program (EAP)
* 401(k), HSA, and FSA/Dependent Care FSA
* Medical, prescription, dental, and vision coverage
* Life insurance, disability, accidental death, identity protection, and legal services
* Meru Health mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings Solutions programs
* Hepatitis B (HEPB) and TB vaccinations
Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account.
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: *********************************
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Auto-ApplyCarpenter
Cleveland, OH job
TOP pay and benefits provided
In a restoration setting, a carpenter is responsible for providing a range of construction and renovation skills commonly needed to restore residential and commercial properties damaged by water, mold, fire, smoke, and other perils.
Interior structural and finish repairs may include framing, finish carpentry, cabinet installation, flooring, wallboard installation, and finish painting and/or staining interior millwork, walls, and ceilings. Exterior repairs may include wood, composite and synthetic siding, trim, millwork, window and door replacement, and roofing repairs.
The successful candidate is skilled in the safe and effective use of power and hand tools, is knowledgeable of a variety of materials and the proper means and methods of the construction industry, and is continuously learning and improving in the craft.
Carpenter Responsibilities
Ability to read work orders, blueprints, drawings, and sketches and to fully grasp requirements.
Accuracy with layout, taking measurements and calculating the size and amount of material needed for a project while minimizing waste.
Sense of urgency to complete assignments in a workmanlike manner within specified time and budget requirements.
Ability to direct others and organize an efficient work plan.
Carpenter Communication Skills
Communicate effectively both verbally and in writing with managers, co-workers, customers, suppliers, and subcontractors.
Carpenter Work Environment
Create and maintain an orderly, safe, and professional Jobsite that represents the company in a positive and professional manner.
Physical Demands: Good physical condition, stamina, and dexterity. Must be capable of lifting a minimum of 50+ lbs
Required Education and Experience:
High school diploma. Solid basic math skills.
Significant work history- 5+years of hands-on experience as a Carpenter.
Knowledge of and willingness to comply with general industry safety guidelines at all times
Vice President, Sales and Marketing
Medical Service Company job in Cleveland, OH or remote
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
DEI&B Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The
Vice President of Sales and Marketing
will provide leadership and coordination of company sales and marketing functions. Develop and implement sales and marketing strategy. Monitor and analyze sales and marketing activity against goals. Responsibilities and Duties:
Builds relationships and partnerships with key collaborators in markets (Insurance Companies, Hospital Systems, Accountable Care Organizations)
Identifies potential strategic partners, alliances and relationships to expand core product lines or bring new product lines to the organization.
Serves as leader in developing new business and strategic partnerships
Develops and recommends positioning and marketing strategy to produce highest possible long-term market share.
Identifies sales opportunities in new markets and new business lines
Develops and implements comprehensive marketing strategy (Market Opportunity, Differentiation, Positioning, etc.)
Monitors competitor sales and marketing activities.
Forecasts and manages sales goals in each market to meet or exceed company sales growth objectives
Develops and manages all company marketing and communications
Creates innovative and effective ways for Territory Managers and Inside Sales Representatives to grow sales
Directs and coordinates company sales and marketing functions.
Researches and develops strategies and plans which identify marketing opportunities, direct marketing, and new project development.
Analyzes and evaluates the effectiveness of sales, methods, costs, and results.
Directly manages major and critical developing referral sources and coordinate the management of all other accounts.
Establishes and implements short- and long-range goals, objectives, policies, and operating procedures.
Represents the company at various community and/or business meetings to promote the company.
Other duties as assigned.
Qualifications: Education: College Graduate-Master's degree in sales, marketing or business administration preferred. Experience/Knowledge/Skills/Physical Requirements:
Minimum of five (5) years of progressive management experience.
Experience in strategic planning and execution
Knowledge of contracting, negotiating, and change management
Knowledge of structuring sales quota goals and revenue expectations
Experience in planning marketing strategies, advertising campaigns, and successful public relations efforts
Work requires professional written and verbal communication and interpersonal skills
Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects
Travel up to 50% of the time
Hospital Liaison
Medical Service Company job in Berea, OH
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).
MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The Hospital Liaison is responsible for performing all tasks relative to institutional communications with the patient/client and referral sources within the designated facilities.
Learn more about this Hospital Liaison position by watching this 2 minute video: ****************************
Responsibilities and Duties:
Handles intake inquiries from Case Managers and intakes all pertinent customer order information including documentation required to meet coverage criteria.
Assists with in-hospital set-ups for home-going oxygen and other home-going modalities
Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff
Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems while still in the facility
Markets our services to the Case Managers and other potential referral sources within the designated facility
Maintains open communications with all referral sources and documents with whom and with what frequency
Other duties as assigned.
Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements:
One year (minimum) of progressively responsible medical customer service experience.
Knowledge and understanding of intake implications of industry change.
Excellent skill sets in communication and customer relations.
Detail oriented with excellent interpersonal and organizational skills (a TEAM player).
Must be able to perform extensive driving as required for the position
Must possess a valid driver's license
Must be able to lift and carry up to 50 pounds
Must be able to walk, stand, bend, stoop, and perform setup tasks throughout the workday.
Must be able to safely operate equipment and follow all safety protocols.
DME Biller
Medical Service Company job in Cleveland, OH or remote
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
Reimbursement Specialists
are responsible for the timely and accurate billing and collections for Medicare, Medicaid, and Commercial insurance carriers. Responsibilities and Duties:
Conducts review of rejected claims from the clearinghouse and front-end payor edits, follows up on unprocessed claims, and researches denials for resubmission to ensure timely collection and maximum reimbursement.
Maintains accurate and complete notes on each invoice worked.
Responds to patient inquiries received via phone, email, or from other internal departments.
Assists internal departments and staff with billing related issues.
Communicates obstacles or challenges to Billing Manager that may lead to inaccurate or untimely resubmission of claims.
Performs other duties as assigned.
Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements:
Minimum of three years of progressively responsible third-party payor reimbursement experience in healthcare.
Strong knowledge of Medicare, Medicaid and commercial insurance guidelines, procedures, and rules and regulations for HME billing.
Experience with escalating billing disputes, including appeals, reviews, and redeterminations.
Excellent communication and customer relation skills.
Excellent interpersonal and organizational skills (a team player).
Normal office/clerical motor skills in addition to extensive computer and telephone experience. Brightree experience preferred.
Respiratory Therapist
Medical Service Company job in Ohio
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
Respiratory Therapist
is responsible for assessment of customer respiratory needs and the selection, instruction, and troubleshooting of appropriate equipment and/or services provided to meet those needs.
Responsibilities & Duties:
Documents the order for respiratory equipment and/or services from the referral source, physician, customer, family member, or caregiver. Collects additional information and/or authorization if referral is from other than the physician.
Assesses the need of the customer and the best choice of equipment and/or services to meet those needs, involving the customer, family, and/or caregiver in the selection process.
Acts as a liaison between the company and the customer, family, caregiver, physician and other health care agencies and staff on the case.
Instructs customer in the proper use and care of the equipment according to the written policies and procedures for that equipment. Educates oxygen patients on their disease process and purpose/benefit of oxygen therapy as part of their treatment to help improve compliance to physician orders.
Communicates with the customer's physician on changes in the customer's condition and/or needs and carries out adjustment to the customer's Plan of Care/Treatment.
Completes customer accounts paperwork, including Plan of Care/Treatment, Equipment Contact forms and assessments, and discharge plans for respiratory customers as needed per policy.
Qualifications: Education: Proof of a current Respiratory Therapist license, in good standing, in the State local to the requisition. Must hold and maintain current NBRC (National Board for Respiratory Care) credential(s) as required for the position. Experience/Knowledge/Skills/Physical Requirements:
Have a willingness to obtain additional state licensure as requested.
Thorough knowledge and skill related to respiratory care field.
Ability to understand respiratory implications of industry change.
Excellent communication (orally and in writing), telephone and customer relation skills.
Detail oriented with excellent interpersonal and organizational skills (a team player).
Normal office/clerical motor skills in addition to extensive computer and telephone usage
Must be able to perform extensive driving as required for the position.
Must possess a valid driver's license.
Orthotic Category Manager
Medical Service Company job in Cleveland, OH
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The Orthotic Category Manager
is responsible for overseeing the strategy, performance, and growth of the orthotics product category. This role drives growth and profitability within the product category by developing and executing sales strategies, managing vendor partnerships and expanding market share. The Category Manager analyzes market trends, identifies new opportunities, and delivers competitive solutions that support both the business objectives and the patient's needs. Responsibilities and Duties: Drives revenue growth within the orthotics category by developing and executing targeted sales strategies.
Identifies new business opportunities and market trends to enhance competitive advantages.
Ensures the orthotics category aligns with the overall organizational sales strategies and business objectives.
Monitors key performance metrics including sales, productivity, customer experience, referral source response, etc., and takes action to ensure the Orthotics Program meets or exceeds all performance expectations.
Ensures Program compliance with all Company policies and standard operating procedures.
Create an engaging environment where employees thrive, and patients receive the highest quality experience.
Monitors and manages program expenses and takes steps to ensure costs are within budget.
Address information and service needs by interfacing with MSC department leaders (operations, business development, clinical, revenue cycle, compliance, information technologies, human resources, etc.).
Establishes and achieves customer service excellence.
Other duties as assigned.
Work Environment
Possible exposure to contagious diseases, communicable diseases, or blood-borne pathogens.
May work in homes, community, schools, job sites, clinics or in a normal patient care environment in an acute hospital setting.
Qualifications: Education: Degree in healthcare management, or related field of study; or equivalent combination of education & experience Experience/Knowledge/Skills/Physical Requirements:
Proven track record of 3 years' experience in sales, business development, or category project management, preferably in orthotics.
Demonstrated understanding of Orthotics and Prosthetics revenue cycle procedures, payer regulation, compliance, and CMS guidelines.
Customer oriented with strong communication and mentoring skills, including interpersonal communication in a group and one-on-one setting.
Organizational skills required:
TEAM player with optimistic outlook.
Ability to develop, organize and coordinate workflow.
Extensive computer (Microsoft), presentation and educational development experience.
Possess current unrestricted driver license, automobile insurance, and available automobile.
Must be able to perform extensive driving as required for the position.
Healthcare Intake Coordinator
Medical Service Company job in Cincinnati, OH or remote
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
General: Responsible for processing and qualification of new orders related to Respiratory and Durable Medical Equipment, to ensure orders are qualified to submit clean billable claims and provide excellent customer care. Responsibilities and Duties:
Manage high volume of same day urgent orders.
Review all inbound documents received.
Make outbound calls to physician offices and hospitals to request pending documentation necessary for qualification.
Verify patient demographic information.
Confirm and validate insurance coverage.
Review benefits for patients and/or their families.
Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol.
Excellent communication skills to interact with customers over the phone and provide support.
Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken.
Responsible for meeting personal and team qualitative and quantitative targets.
Consistently utilize Medical Service Company's designated tools developed for this position.
Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA)
Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals.
Schedule Deliveries.
Generate and review medical necessity forms to ensure compliance and enter for billing purposes.
Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously.
Perform other duties as assigned.
Qualifications: Education: Graduate of an accredited high school. Experience/Knowledge/Skills/Physical Requirements:
Minimum of 1 year of progressively responsible customer service experience preferred.
Customer oriented with excellent oral and written communication skills.
Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
Ability to organize and coordinate multiple tasks.
Build sustainable relationships and engage customers by taking the extra mile.
Self-Starter
Works well independently