How to hire a medical service representative

How to hire a medical service representative, step by step

Here's a step-by-step medical service representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a medical service representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new medical service representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the medical service representative you need to hire. Certain medical service representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect medical service representative also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents medical service representative salaries for various positions.

   Type of Medical Service Representative	Description	Hourly rate
   Medical Service Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$9-15
   Medical Records Clerk	Medical records clerks are employees in hospitals or clinics who manage office records. They are in charge of creating, updating, and filing patient-related medical records and other related documents... Show more	$12-19
   Medical Clerk	A medical clerk works in the administrative area of a medical facility or hospital. The medical clerk collects all patient information and medical records... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Insurance Eligibility
   • HIPAA
   • Medicaid
   • Medical Terminology
   • Patient Care
   • Data Entry
   • Insurance Verification
   • Home Health
   • Epic
   • Durable Medical Equipment
   • Outbound Calls
   • Medical Services
   • Inbound Calls

   Check all skills

   Responsibilities:

   • Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
   • Review and resolve NCCI and medical necessity edits in compliance with CMS, CPT, ICD-10 and ICD-9 guidelines.
   • Utilize ICD-9-CM and CPT coding principles in the assignment and sequencing of diagnostic and procedure billing codes.
   • Follow strict medical guidelines and HIPAA patient confidentiality regulations.
   • Educate patients and family on the eligibility requirements, application process, and verification requirements for applicable programs.
   • Establish relationships with patients and family members while presenting surgical processes and procedures to patients requiring specialize laser spine treatments.

   More medical service representative duties

3. Make a budget

   Including a salary range in the medical service representative job description is a good way to get more applicants. A medical service representative salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a medical service representative in South Carolina may be lower than in Massachusetts, and an entry-level engineer typically earns less than a senior-level medical service representative. Additionally, a medical service representative with lots of experience in the field may command a higher salary as a result.

   Average medical service representative salary

   $12.01hourly

   $24,977 yearly

   ---

   Entry-level medical service representative salary

   $19,000 yearly salary

   Updated January 10, 2026

   Average medical service representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$36,675	$18
   2	Massachusetts	$36,615	$18
   3	California	$29,382	$14
   4	Pennsylvania	$27,747	$13
   5	Michigan	$26,989	$13
   6	Ohio	$25,969	$12
   7	Missouri	$25,544	$12
   8	North Carolina	$24,638	$12
   9	Oregon	$24,337	$12
   10	Texas	$23,959	$12
   11	Arizona	$23,042	$11
   12	Virginia	$22,545	$11
   13	Alabama	$22,526	$11
   14	Tennessee	$21,497	$10

   Average medical service representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Mack Group	$31,634	$15.21
   2	BayCare Health System	$30,870	$14.84	32
   3	Spaulding Rehabilitation Hospital	$30,741	$14.78
   4	St. Charles Health System	$30,729	$14.77	13
   5	Sharp HealthCare	$30,469	$14.65	11
   6	Carenet Health	$29,603	$14.23	1
   7	Providence Health & Services	$29,424	$14.15	72
   8	East Alabama Health	$29,246	$14.06
   9	CovenantHealth	$29,093	$13.99	42
   10	HonorHealth	$28,967	$13.93
   11	LifePoint Health	$28,739	$13.82	18
   12	Kelly Services	$27,797	$13.36	14
   13	Lumeris	$27,716	$13.32
   14	Community Health Systems	$27,481	$13.21	54
   15	Laboratory Corporation of America Holdings	$27,322	$13.14	62
   16	Cedar Fair	$26,978	$12.97	1
   17	Ajilon Consulting	$25,940	$12.47
   18	Reef	$25,581	$12.30
   19	The Animal Medical Center	$25,465	$12.24
   20	Direct Transport Services	$25,030	$12.03

4. Writing a medical service representative job description

   A medical service representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a medical service representative job description:

   Medical service representative job description example

   Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.
   EDUCATION AND EXPERIENCE REQUIRED:
   
   + High School Diploma or equivalent.
   
   + Required to perform calculations, complete forms, extensively utilize computer information system.
   
   + Familiarity with clinic environment preferred.
   
   + Demonstrated ability to work with detailed information.
   
   + Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
   
   + Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
   
   + Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
   
   + Ability to work successfully in a fast-paced environment with frequent interruptions.
   
   + Ability to work within a team setting and be supportive of team members.
   
   + Successful completion of yearly competencies.
   
   + Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
   
   + Ability to work effectively with populations of diverse backgrounds and ages.
   
   + Dependable and punctual.
   
   + Strong organizational skills and ability to multi-task.
   
   Overview
   
   Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
   
   $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
   
   including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
   
   other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
   
   now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
   
   of the nation's oldest physician groups. An additional 2,200 physicians are also affiliated with the
   
   health system through the Henry Ford Physician Network. Henry Ford is also one of the region's
   
   major academic medical centers, receiving between $90-$100 million in annual research funding and
   
   remaining Michigan's fourth largest NIH-funded institution. Also an active participant in medical
   
   education and training, the health system has trained nearly 40% of physicians currently practicing
   
   in the state and also provides education and training for other health professionals including nurses,
   
   pharmacists, radiology and respiratory technicians. visit HenryFord.com.
   
   Benefits
   
   Whether it's offering a new medical option, helping you make healthier lifestyle choices or
   
   making the employee enrollment selection experience easier, it's all about choice. Henry
   
   Ford Health has a new approach for its employee benefits program - My Choice
   
   Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
   
   dozens of options for all of our employees including compensation, benefits, work/life balance
   
   and learning - options that enhance your career and add value to your personal life. As an
   
   employee you are provided access to Retirement Programs, an Employee Assistance Program
   
   (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
   
   Equal Employment Opportunity/Affirmative Action Employer
   
   Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
   
   committed to the hiring, advancement and fair treatment of all individuals without regard to
   
   race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
   
   weight, marital status, family status, gender identity, sexual orientation, and genetic information,
   
   or any other protected status in accordance with applicable federal and state laws.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right medical service representative for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your medical service representative job on Zippia to find and recruit medical service representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit medical service representatives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new medical service representative

   Once you have selected a candidate for the medical service representative position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new medical service representative. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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