Medical service representative resume examples from 2026

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Updated March 26, 2025

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Medical service representative resume

Laura Taylor

(790) 555-2854 | ltaylor@example.com

Philadelphia, PA | 50008 E. Evergreen St. - 27127

Work experience

2020 - Present
Medical Service Representative, Automatic Data Processing - Philadelphia, PA
- Answered inbound telephone calls from clients concerning account.
- Provide proactive communication regarding updates.
- Work closely with HR Services Relationship Managers, HR Consultants, and PR consultants to ensure client and employee satisfaction.
- Answered client questions regarding payroll and HR products.
- Coordinate patient care with community partners, using available resources and maintaining an up-to-date list/notebook of all resources.
2010 - 2020
Patient Access Representative, Rothman Orthopaedic Institute - Philadelphia, PA
- Posted payments made by insurance companies and patients.
- Act as a liaison for the Patient Care Representatives and management.
2008 - 2010
Medical Billing Clerk, Comcast - Philadelphia, PA
- Resolved delinquent account balances; reviewed account information adjustments/ credits; resolved and researched more challenging customer needs.
- Update current client information by working through company computer system to ensure all information is accurate and up to date.
- Maintained customer accounts through incoming customer calls.
- Contacted insurance companies and third parties payers regarding errors and discrepancies.

Skills

Unpaid Claims
Cpt-4
CPT
Customer Service
Medicare
Problem Resolution
Accurate Billing
Patient Inquiries
Medical Records
Medical Benefits

Education

Bachelor's Degree, Medical Assisting Services (2005 - 2008)
Pima Medical Institute
Albuquerque,

Medical service representative resume

Matthew Kennedy

(830) 555-6705 | mkennedy@example.com

Jacksonville, FL | 25298 W. Evergreen Rd. - 28210

Work experience

2018 - Present
Medical Service Representative, McKesson - Jacksonville, FL
- Established payment arrangements with patients on delinquent accounts.
- Posted payments that patients sent to their accounts also keyed payments sent in by patients and insurance companies for several clients.
- Received scanned letters and documentations from the patients and the insurance companies.
- Fax, scan, and file all necessary documents pertaining to physician relations, patient care and the Division
2014 - 2018
Patient Service Representative, McKesson - Jacksonville, FL
- Take calls from Patients and Insurance Companies on billing issues .
- Processed prior authorizations for Doctors and Insurance companies.
- Received high volume of calls regarding patient care and location.
2010 - 2013
Patient Service Associate, McKesson - Alpharetta, GA
- Train others and/or QA work of other PSR's.
- Entered all conversations & made notes on patient accounts.
- Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.
- Worked effectively with Patients and other healthcare professionals providing excellent care and communication in all aspects of the visit.
- Received high volume of incoming patients, insurance companies, Physicians office and others provider calls.

Skills

Appropriate Party
Hippa
Medical Records
Party Payers
Patient Care
PSR
Insurance Companies
Medicaid
Customer Service
Patient Rooms

Education

Master's Degree, Nursing (2013 - 2014)
Florida State College at Jacksonville
Jacksonville,
Bachelor's Degree, Nursing (2007 - 2010)
South University
Savannah,

Medical service representative resume

Frances Greene

(630) 555-5968 | fgreene@example.com

New York, NY | 16641 S. Evergreen St. - 27317

Work experience

2019 - Present
Medical Service Representative, 24 Hour Fitness - New York, NY
- Answered telephone calls for member needs.
- Managed customer care calls with CCB (Windows based application).
- Collaborated with Director and Patient Care Manager to assure competent staff performance to promote quality patient outcomes.
- Transmit correspondence or medical records by mail, e-mail, or fax.
2015 - 2019
Registration Representative, Northside Hospital - Cumming, GA
- Assist with medical records recalls and maintenance when needed.
- Worked with insurance companies, nurses and case managers for verification of treatment goals.
- Send invoices to insurance companies or lawyers for payment.
- Set up patient care during and after office visit.
2014 - 2015
Customer Care Associate, Xerox - Colorado Springs, CO
- Receive, collate, and distribute incoming mail, faxes, memos, reports, and other communication to appropriate staff.
- Maintained excellent and open communication with all clients and agents.

Skills

Communication
Physician Offices
Processing Payments
Windows
Member Eligibility
Appropriate Options
Insurance Companies
Patient Referrals
Incident Investigations
Health Care

Education

Bachelor's Degree, Business (2011 - 2014)
Colorado Technical University
Colorado Springs,

Medical service representative resume

Christopher Ferguson

(330) 555-5001 | cferguson@example.com

Kansas City, MO | 85795 E. Maple Rd. - 79421

Work experience

2020 - Present
Medical Service Representative, Social Security Administration - Kansas City, MO
- Provided customer service and problem resolution to Social Security, Supplemental Security Income, Medicare and Medicaid beneficiaries.
- Retain complete and accurate documentation of all customer interaction while communicating with employees to ensure thorough understanding of benefits.
- Open Communication and Negotiation were two defining pieces I took away from this role.
- Processed of financial transactions, including required minimum distributions.
2010 - 2020
Patient Access Representative, UCHealth - Colorado Springs, CO
- Request medical records from outside facilities.
- Provided superlative customer service to new hospital patients and their families during admitting process.
- Interacted with the public and health care providers in stressful situations while gathering relevant patient data.
2008 - 2010
Transportation Coordinator, Peak Vista Community Health Centers - Colorado Springs, CO
- Transported equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas.
- Adhere to all company policies and procedures.
- Completed departmental production goals daily, monthly and quarterly using SharePoint application.
- Explained procedures to and reviewed work of new drivers to assure accuracy of paperwork.

Skills

Freight Brokerage
Treatment Areas
Federal Regulations
Insurance Companies
Computer System
Hvac
Transportation Services
Transportation Department
LTL
Procedures

Education

Bachelor's Degree, Medical Assisting Services (2000 - 2003)
Remington College
Colorado Springs,

Medical service representative resume

Adam Wagner

(840) 555-5093 | awagner@example.com

San Antonio, TX | 79601 N. Main Ave. - 50080

Work experience

2020 - Present
Medical Service Representative, Wells Fargo - San Antonio, TX
- Assess customer needs, suggest and promote other helpful bank products and services and refer to appropriate area.
- Provided proactive communication with internal/external customers and various 3rd party vendors.
- Answered inquiries regarding checking and savings accounts, and other bank related products; answered telephone calls.
- Complete and submit pre-authorization requests once peer-to-peer conversations are complete and ready to submit to insurance companies.
2012 - 2020
Medical Service Representative, KIDS CLUB - Santa Barbara, CA
- Provided general patient care to patients in military hospitals and clinics throughout the united states as well as other countries.
- Processed referrals and communicated with various Medical Facilities and Insurance Companies.
- Build sustainable relationships of trust through open and interactive communication.
- Maintain ongoing communication with claimants, insured, attorneys and adverse insurance companies for reporting requirements.
- Work to establish new accounts as directed by management.
- Assist Patient Financial Service Reps with pulling EOBs and HCFAs for patients, and health insurance companies.
2010 - 2012
Verification Specialist, Nordstrom - Santa Barbara, CA
- Set and achieve personal sales goals Support goal of sales team greet customers in timely and professional manner build lasting customer relationships
- Provided customer service to customers on sales floor for all Men s wear and furnishings.
- Optimized product placement, to maximize appeal to customers in order to drive, and meet sales goals.
- Developed strong communication and relationships with vendors and corporate buying office regarding specific needs, opportunities, and growth opportunities.
- Develop strategies and plans to achieve sales results through business analysis, action planning, effective communication and consistent accountability.

Skills

Procedures
MSR
Medicaid
Quality Standards
Health Care
PSC
Insurance Companies
Telephone Calls
Computer System
PSR

Education

Bachelor's Degree, Psychology (2002 - 2005)
University of California, Santa Barbara
Santa Barbara,

How to write a medical service representative resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in medical service representative-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some medical service representative interviews.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some medical service representative interviews.

Here are example skills to include in your “Area of Expertise” on a medical service representative resume:

Patients
Insurance Eligibility
HIPAA
Medicaid
Medical Terminology
Patient Care
Data Entry
Insurance Verification
Home Health
Epic

Durable Medical Equipment
Outbound Calls
Medical Services
Inbound Calls
Insurance Coverage
Patient Demographics
Customer Service Functions
CPT
MSR
CMS

Schedule Appointments
Health Services
ICD-9
Medical Bills
Customer Issues
Patient Appointments
HMO
Computer Software
Vital Signs
Primary Care

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the medical service representative.

How to write medical service representative experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great medical service representative resumes:

Work history example #1

Patient Access Representative

Mount Sinai Health System

Prepared Threshold Override Applications (Medicaid re-certification) for physician signature.
Coordinated customer follow-up appointments using IDX Scheduling application.
Quoted ICD9's and CPT's codes for patient procedures, and exams from Dr's scripts and referrals
Assisted patients with benefits on authorization for Radiology procedures and infertility, Physical, Occupational, Speech therapies.
Assisted the MRI Technician in providing patient care services for patients in the hospital and at outpatient facilities.

Work history example #2

Member Service Representative

Computershare

Explained the IRS and ERISA guidelines for the various ESPP plans.
Guided shareholders through the voting process, responded to their inquiries and registered their votes online using Microsoft Windows software.
Promoted additional services/communication channels to shareholders when necessary.
Asked to coordinate tracking break/fix issues and preventative maintenance on all communication room air conditioners country-side.
Provided clear, concise communications involving persuasion, negotiation and/or education always driving toward customer self-sufficiency.

Work history example #3

Data Processor

McKesson

Moved to OS group assisting in general OS support Unix environment.
Entered patient demographics, verified insurance, and assignment of ICD-9 and CPT codes for billing purposes.
Assisted in data aggregation and analysis and developed a database and documentation process for clinical chart audit processes.
Transferred medical information from patient files to an online database, creating accessibility and up-to-date efficiency for patient care.
Retrieved EOB's and Self-Pay batches throughout the department upon completion and recorded date and time via Excel.

Work history example #4

Senior Patient Service Representative

Trumbull Memorial Hospital Found

Used ICD/9 CPT to effectively convey information regarding medical services and procedures to physicians, coders, patients and office administrators.
Registered and coded (ICD-9) laboratory patient requisitions and processed clinical diagnostics.
Coordinated communication between surgeons and family members.
Assisted PBX with heavy phones, transferred calls, announced codes and monitored alarms.
Provided departmental support as PBX operator.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Bachelor's Degree in medical assisting services

Pima Medical Institute, Albuquerque, NM

2005 - 2008

Master's Degree in nursing

Florida State College at Jacksonville, Jacksonville, FL

2013 - 2014

Highlight your medical service representative certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your medical service representative resume:

Medical Assistant
Certified Billing and Coding Specialist (CBCS)
Emergency Medical Technician (EMT)

Updated March 26, 2025

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