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Working As A Medical Support Assistant

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,000

    Average Salary

What Does A Medical Support Assistant Do

Secretaries and administrative assistants perform routine clerical and administrative duties. They organize files, prepare documents, schedule appointments, and support other staff.

Duties

Secretaries and administrative assistants typically do the following:

  • Answer telephones and take messages or transfer calls
  • Schedule appointments and update event calendars
  • Arrange staff meetings
  • Handle incoming and outgoing mail and faxes
  • Prepare memos, invoices, or other reports
  • Edit documents
  • Maintain databases and filing systems, whether electronic or paper
  • Perform basic bookkeeping

Secretaries and administrative assistants perform a variety of clerical and administrative duties that are necessary to run an organization efficiently. They use computer software to create spreadsheets; manage databases; and prepare presentations, reports, and documents. They also may negotiate with vendors, buy supplies, and manage stockrooms or corporate libraries. Secretaries and administrative assistants also use videoconferencing, fax, and other office equipment. Specific job duties vary by experience, job title, and specialty.

Executive secretaries and executive administrative assistants provide high-level administrative support for an office and for top executives of an organization. They often handle more complex responsibilities, such as reviewing incoming documents, conducting research, and preparing reports. Some also supervise clerical staff.

Legal secretaries perform work requiring knowledge of legal terminology and procedures. They prepare legal documents, such as summonses, complaints, motions, and subpoenas under the supervision of an attorney or a paralegal. They also review legal journals and help with legal research—for example, by verifying quotes and citations in legal briefs.

Medical secretaries transcribe dictation and prepare reports or articles for physicians or medical scientists. They also take simple medical histories of patients, arrange for patients to be hospitalized, or process insurance payments. Medical secretaries need to be familiar with medical terminology and codes, medical records, and hospital or laboratory procedures.

Secretaries and administrative assistants, except legal, medical, and executive is the largest subcategory of secretaries and administrative assistants. They handle an office’s administrative activities in almost every sector of the economy, including schools, government, and private corporations. For example, secretaries in schools are often responsible for handling most of the communications among parents, students, the community, teachers, and school administrators. They schedule appointments, receive visitors, and keep track of students’ records.

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How To Become A Medical Support Assistant

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.

Education

High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.

Training

Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.

Advancement

Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Medical Support Assistant Career Paths

Medical Support Assistant
Certified Nursing Assistant Registered Nurse Registered Nurse Supervisor
Nursing Director
9 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Office Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Secretary Legal Secretary Office Manager
Business Office Manager
7 Yearsyrs
Secretary Executive Assistant Assistant Manager
Center Manager
6 Yearsyrs
Secretary Administrator Assistant Manager
Communications Manager
6 Yearsyrs
Human Resources Assistant Executive Assistant Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Human Resources Assistant Administrator Case Manager
Clinical Manager
8 Yearsyrs
Human Resources Assistant Executive Assistant Case Manager
Patient Care Manager
5 Yearsyrs
Medical Records Technician Medical Coder
Billing Supervisor
6 Yearsyrs
Medical Records Technician Billing Specialist Administrator
Nurse Manager
9 Yearsyrs
Medical Records Technician Billing Specialist Medical Coder
Billing Office Manager
6 Yearsyrs
Specialist Team Leader Case Manager
Medical Case Manager
8 Yearsyrs
Specialist Registered Nurse Registered Nurse Supervisor
Assistant Director Of Nursing
7 Yearsyrs
Specialist Therapist Clinical Supervisor
Clinical Director
9 Yearsyrs
Service Representative Executive Administrative Assistant Business Office Manager
Director Of Admissions
7 Yearsyrs
Program Assistant Lead Teacher Director
Medical Director
9 Yearsyrs
Program Assistant Social Worker Service Supervisor
Patient Services Manager
7 Yearsyrs
Patient Service Representative Medical Coder Medical Office Manager
Medical Billing Manager
6 Yearsyrs
Service Representative Patient Service Representative
Supervisor, Patient Access
6 Yearsyrs
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Average Length of Employment
Medical Clerk 2.7 years
Medical Scheduler 2.3 years
Support Staff 2.1 years
Top Careers Before Medical Support Assistant
Cashier 5.1%
Secretary 4.4%
Internship 3.1%
Clerk 3.0%
Supervisor 2.8%
Volunteer 2.8%
Top Careers After Medical Support Assistant
Secretary 6.9%
Cashier 3.8%
Clerk 2.8%
Volunteer 2.7%

Do you work as a Medical Support Assistant?

Average Yearly Salary
$37,000
Show Salaries
$32,000
Min 10%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$43,000
Max 90%
Best Paying Company
Optum
Highest Paying City
Chicago, IL
Highest Paying State
Illinois
Avg Experience Level
2.6 years
How much does a Medical Support Assistant make at top companies?
The national average salary for a Medical Support Assistant in the United States is $37,730 per year or $18 per hour. Those in the bottom 10 percent make under $32,000 a year, and the top 10 percent make over $44,000.

The largest raises come from changing jobs.

See what's out there.

Top Skills for A Medical Support Assistant

  1. Patient Care
  2. Medical Records
  3. Clinical Staff
You can check out examples of real life uses of top skills on resumes here:
  • Provided administrative support to army Obstetrical & Gynecology clinic, including clerical and record keeping duties associated with patient care.
  • Advised clinical staff on medical record documentation requirements; developed educational programs based on medical records reviews and changing documentation requirements.
  • Facilitated and Coordinated between clinical staff and Reserve National Guard Service members for required physical examinations.
  • Ensured proper and timely preparation of medical and dental claims to various insurance companies either electronically or by paper.
  • Ensured accuracy of patient demographics/contact information, in order to increase efficiency of providing top-level customer service and communication to Veterans.

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Top 10 Best States for Medical Support Assistants

  1. Rhode Island
  2. Kansas
  3. Connecticut
  4. New Hampshire
  5. Michigan
  6. Iowa
  7. Illinois
  8. New Jersey
  9. New York
  10. Maine
  • (97 jobs)
  • (247 jobs)
  • (447 jobs)
  • (176 jobs)
  • (842 jobs)
  • (250 jobs)
  • (888 jobs)
  • (744 jobs)
  • (1,283 jobs)
  • (196 jobs)

Medical Support Assistant Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 6,898 Medical Support Assistant resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Medical Support Assistant Resume

View Resume Examples

Medical Support Assistant Demographics

Gender

Female

72.2%

Male

24.3%

Unknown

3.5%
Ethnicity

White

61.3%

Hispanic or Latino

16.1%

Black or African American

12.3%

Asian

6.5%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

68.5%

German

6.5%

French

5.6%

Navajo

3.2%

Italian

3.2%

Portuguese

1.6%

Hawaiian

1.6%

Japanese

1.6%

Polish

1.6%

Arabic

1.6%

Chinese

0.8%

Vietnamese

0.8%

Filipino

0.8%

Tagalog

0.8%

Mandarin

0.8%

Korean

0.8%
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Medical Support Assistant Education

Schools

Ashford University

10.4%

Central Texas College

7.7%

Kaplan University

7.4%

Strayer University

6.2%

Columbia Southern University

5.9%

University of Maryland - University College

5.7%

Saint Leo University

5.7%

Park University

5.4%

Fayetteville Technical Community College

4.7%

Community College of the Air Force

4.5%

American InterContinental University

4.5%

Colorado Technical University

4.5%

Troy University

3.7%

Ultimate Medical Academy - Clearwater

3.7%

Capella University

3.7%

Heald College - Central Administrative Office

3.5%

Walden University

3.5%

National University

3.2%

Cleveland State University

3.2%

Kent State University

3.0%
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Majors

Business

21.5%

Health Care Administration

17.7%

Medical Assisting Services

12.1%

Nursing

6.6%

Psychology

5.4%

Criminal Justice

4.8%

Management

4.4%

General Studies

3.5%

Human Resources Management

3.2%

Human Services

2.8%

Liberal Arts

2.3%

Nursing Assistants

2.2%

Public Health

2.2%

Medical Technician

2.2%

Social Work

2.1%

Pharmacy

1.5%

Accounting

1.5%

Communication

1.4%

Health Sciences And Services

1.4%

Computer Information Systems

1.3%
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Degrees

Bachelors

33.8%

Associate

23.5%

Certificate

12.7%

Masters

12.4%

High School Diploma

10.3%

Diploma

6.0%

License

0.8%

Doctorate

0.5%
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Updated May 18, 2020