Medical support assistant job description

Verify and update customer data. Sort and deliver incoming mail. Handle claim check printing and mailing. Provide administrative support to other units as requested.
Responsibilities
Open, sort, prep, scan, retain and/or deliver all incoming mail to the appropriate individual or department. Maintain mailboxes and department emails for all departments and individuals receiving mail. Verify customer account or claim numbers for returned mail/ or unidentified mail using the appropriate systems. Stay current on procedure changes and communicate changes to coworkers. Complete daily claim check printing, including print accuracy, printer issues, and preparing and mailing checks. Be aware of check handling instructions for claims staff. Provide administrative support to internal departments and assist with overflow work from other units as requested.
Qualifications
• High school diploma or equivalent is required.
• Proven ability to access and use electronic data.
• Proficient knowledge of Microsoft Word and Excel.
• Ability to keyboard accurately.
• Knowledge of business grammar, punctuation, and spelling.
• Above average communication and interpersonal skills.
• Must be able to communicate and interact effectively with individuals at all levels of the organization.
• Ability to work under pressure and prioritize work in an ever-changing environment.
• Ability to work independently with minimal supervision.
• Ability to understand corporate structure as well as the duties and responsibilities of key individuals and departments.
• Ability to administer specific procedures and guidelines.
• Must be able to maintain a high level of confidentiality.
Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Reporting to the Office Coordinator, Admin - Clinical Support, this position is the first point of contact for SAMP patients and create the first impression of the medical office and works under the direct clinical supervision and authority of the physician when performing clinical tasks during patient care and reports to the office coordinator/shift supervisor on administrative/operational issues. The Back Office Medical Assistant/Receptionist is an expert at providing excellent customer/patient services via phone and in person. The employee will work collaboratively with all service staff in support of direct patient services, exhibiting flexibility, and embodying a “can do” attitude. The position exemplifies the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
1. High school diploma or GED is required.
2. Completion of a Medical Assistant program or two (2) years' prior experience as a Medical Assistant is required.
3. Current American Heart Association (AHA) Healthcare Provider CPR card is required.
4. Exceptional verbal and written communications skills are required.
5. Attention to detail, ability to multi-task and flexibility is required.
6. Strong computer skills with experience and proficiency with medical systems is required.
7. Ability to operate general office business machines (e.g., fax, copiers, etc.)is required.
8. Knowledge of Medical Terminology is required.
9. Strong multi-tasking, planning, organization skills and ability to work independently as well as within a team is required.
10. Medical Assistant Certification (CCMA) from National Healthcareer Association (NHA) is preferred.
Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Assists with the provision of basic non-medical support to clients in their home setting or facility, to maintain a comfortable and safe environment.
EDUCATION/EXPERIENCE REQUIRED:

+ Requires a high school diploma or G.E.D. equivalent.

+ One (1) year of previous caregiving experience preferred.

+ Requires a valid driver's license and an acceptable driving record. Must have access to reliable transportation, and a telephone.

+ Requires the ability to read, write and understand verbal and written instructions.

+ Requires interpersonal skills to interact favorably with clients, families, and visitors.

CERTIFICATIONS/LICENSURES REQUIRED:

+ BCLS certification preferred.

Overview

Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation's oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region's

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan's fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit HenryFord.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.