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Medical support assistant skills for your resume and career

Updated January 8, 2025

4 min read

Medical support assistant example skills

Below we've compiled a list of the most critical medical support assistant skills. We ranked the top skills for medical support assistants based on the percentage of resumes they appeared on. For example, 18.0% of medical support assistant resumes contained patients as a skill. Continue reading to find out what skills a medical support assistant needs to be successful in the workplace.

15 medical support assistant skills for your resume and career

1. Patients

Here's how medical support assistants use patients:

Interview patients who request treatment or unscheduled examinations and obtain information regarding the type of medical problem.
Initial contact for patients and their beneficiaries seeking eligibility, benefits information and medical education.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how medical support assistants use patient care:

Provided administrative support to army Obstetrical & Gynecology clinic, including clerical and record keeping duties associated with patient care.
Developed and implemented administrative performance standards for all patient care services staff, with delegated authority from the Director/Primary Care.

3. Advanced Life Support

Here's how medical support assistants use advanced life support:

Provide Basic Life Support, Assist Advanced Life Support, Medical Documentation, Vehicle operations, and radio communications.

4. Veterans

Here's how medical support assistants use veterans:

Ensured accuracy of patient demographics/contact information, in order to increase efficiency of providing top-level customer service and communication to Veterans.
Provided services to Veterans by answering questions, providing information, making referrals, and assuring appropriate follow-through and resolution.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how medical support assistants use customer service:

Coordinated referrals to civilian network providers and serves as an appointment/referral clerk providing exceptional customer service during peak times of service.
Manage patient electronic health records and provide exceptional customer service to patients by providing print-outs of upcoming appointments and various correspondences.

6. Medical Terminology

Here's how medical support assistants use medical terminology:

Experience working in a medical eligibility office, determining patient eligibility, electronic medical record systems, medical terminology.
Possess excellent knowledge of medical terminology and abbreviations in order to transcribe doctor's orders accurately and order consultations.

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7. Patient Flow

Here's how medical support assistants use patient flow:

Ensured efficient patient flow throughout general surgery and urology clinic.
Answered questions related to the accomplishment of the work and kept in touch with the status of department patient flow.

8. Medical Care

Here's how medical support assistants use medical care:

Process applications for health care benefits and annual benefits renewals to determine patient eligibility and entitlement to medical care.
Respond to telephone inquiries from customers seeking information regarding eligibility and appropriate procedures to obtain medical care.

9. Rehabilitation

Here's how medical support assistants use rehabilitation:

Promoted to Advanced Medical Support Assistant and transferred to Physical Medicine and Rehabilitation.
Scheduled post-surgery appointments for rehabilitation devices and equipment.

10. Patient Appointments

Here's how medical support assistants use patient appointments:

Scheduled patient appointments for visit to the clinic and applies clinic guidelines concerning release of patient information and patient eligibility requirements.
Monitored the electronic wait list prepared for clinic visits; monitored both inpatient and outpatient appointments for area of responsibility.

11. MSA

Here's how medical support assistants use msa:

Titled MSA upon employment and promoted to title of Optometry technician with various duties including designated clinic Human Resources Assistant.
Served as the main day shift MSA point of contact for all administrative questions or concerns on 6 East.

12. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how medical support assistants use administrative functions:

Performed office automation and specialized administrative functions in support of the Behavioral Health Services for active duty personnel.
Provided clerical support to ensure efficient office operations including receptionist and other clerical and administrative functions.

13. Primary Care

Here's how medical support assistants use primary care:

Provided medical administrative support in support of the VHA Patient Centered Medical Home Model transformation initiative under the Primary Care Service.
Coordinated and reassigned discharged patients to primary care providers to insure patients received quality care.

14. Patient Treatment

Here's how medical support assistants use patient treatment:

Performed qualitative/quantitative analysis of Outpatient Treatment Records for accuracy, timeliness, completeness, clinical pertinence and adequacy as medical-legal documents.
Performed administrative procedures and initiated paperwork regarding insurance, third- party liability, or other designated documentation regarding patient treatment.

15. Good Communication

Here's how medical support assistants use good communication:

Facilitated good communication and collaboration between Mental Health teams and other programs on campus.
Work directly with assigned clinics to ensure good communication with each clinic.

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List of medical support assistant skills to add to your resume

The most important skills for a medical support assistant resume and required skills for a medical support assistant to have include:

Patients
Patient Care
Advanced Life Support
Veterans
Customer Service
Medical Terminology
Patient Flow
Medical Care
Rehabilitation
Patient Appointments
MSA
Administrative Functions
Primary Care
Patient Treatment
Good Communication
Phone Calls

Provider Orders
Medical Treatment
Patient Eligibility
Data Entry
Appointment Schedules
Encounter Forms
Patient Data
Tricare
Outpatient Clinic
Telephone Calls
Clerical Support
Patient Demographics
Pact
Support Assistants
Vital Signs
Front Desk

Medical Facility
Medical Appointments
HIPAA
Test Results
Health Insurance
ICB
Architecture
Computer System
Hippa
CPRS
Office Equipment
CHCS
Immunization
EKG
Word Processing

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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