Top Medical Support Assistant Skills

Below we've compiled a list of the most important skills for a Medical Support Assistant. We ranked the top skills based on the percentage of Medical Support Assistant resumes they appeared on. For example, 11.7% of Medical Support Assistant resumes contained Patient Care as a skill. Let's find out what skills a Medical Support Assistant actually needs in order to be successful in the workplace.

The six most common skills found on Medical Support Assistant resumes in 2020. Read below to see the full list.

1. Patient Care

high Demand
Here's how Patient Care is used in Medical Support Assistant jobs:
  • Provided administrative support to army Obstetrical & Gynecology clinic, including clerical and record keeping duties associated with patient care.
  • Developed and implemented administrative performance standards for all patient care services staff, with delegated authority from the Director/Primary Care.
  • Coordinate with patient care team to review clinic utilization by using various reports (recall list delinquencies/clinic availability).
  • Completed continuing education requirements on a regular basis to remain proficient with medical equipment and patient care per self-motivation.
  • Provided direct outpatient and post-surgical patient care under supervision of an orthopedic surgeon or sports medicine physician assistant.
  • Acted as a representative for all administrative duties while performing all clerical administrative duties associated with patient care.
  • Provided direct patient care activities as a result of training and competencies with challenging and disabled customers/veterans.
  • Develop and maintain effective working relationships with all clinical and administrative staff in determining direct patient care.
  • Covered/supported other programs within Mental Health and Behavioral Medicine as needed for patient care or administrative purposes.
  • Communicated with over ten different clinics and twenty-five different doctors in order to facilitate patient care.
  • Provided senior management with recommendations and solutions to improve inefficiencies in order to streamline patient care.
  • Operated and maintained all electronic systems designed to monitor patient care and administrative process.
  • Provide outstanding patient care and manage orders for all laboratory and related ancillary testing.
  • Performed administrative duties associated with patient care and treatment for all categories and beneficiaries.
  • Subject matter expert relied on heavily to provide solutions/recommendations on patient care issues.
  • Prepare and coordinate all consultation and referral appointments to facilitate proper patient care.
  • Verify third party insurance coverage and coordinate patient care and ancillary services.
  • Performed clerical and receptionist duties associated with patient administration and patient care.
  • Performed administrative support duties to promote patient care within a medical facility.
  • Verified patient care eligibility and accuracy of insurance information on file.

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2. Medical Records

high Demand
Here's how Medical Records is used in Medical Support Assistant jobs:
  • Advised clinical staff on medical record documentation requirements; developed educational programs based on medical records reviews and changing documentation requirements.
  • Protect veteran's sensitive information, maintaining privacy, confidentiality and security of veteran's electronic or paper medical records.
  • Participated in quality control management of medical records and patient information that meets regulatory requirements for army policy and procedures.
  • Maintained, updated and filed medical records promptly and accurately in accordance with established Department of Veteran Affairs procedures.
  • Processed request for medical information; verified patient authorization, collected medical records copied and forward information to requester.
  • Reviewed medical records: performed qualitative analysis to ensure accuracy, internal consistency, and correlation of recorded data.
  • Collected payments for medical records and significantly increased reimbursement for billed records through better tracking and closer monitoring.
  • Obtained medical records from civilian and military records maintenance facilities to ensure availability for treatment and legal purposes.
  • Initiated patient medical records by entering their personal information into the Combined Health Care computer system.
  • Formulated medical records for incoming visits, managed phones, organized, coordinated clinic activities.
  • Maintained integrity of departmental medical records, insuring compliance with Federal/facility mandated record keeping protocols.
  • Conduct medical documentation research and filing in medical records for patient continuity of care.
  • Maintained accurate medical records according to policy and procedures and according to HIPPA regulations.
  • Engaged in thorough review of medical records confirming completeness of documentation prior to storage.
  • Reviewed forms for accuracy, maintained medical records and copied and annotated records appropriately.
  • Maintained, retrieved, filed medical records and entered electrocardiograms in patient records.
  • Notified appropriate personnel of scheduled appointments and of medical records and files required.
  • Trained fellow team members regarding proper medical records management and release of information.
  • Maintain confidentially of medical records and release of information to authorized personnel only.
  • Responded to urgent or emergent written or faxed requests for medical records/information.

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3. Clinical Staff

high Demand
Here's how Clinical Staff is used in Medical Support Assistant jobs:
  • Facilitated and Coordinated between clinical staff and Reserve National Guard Service members for required physical examinations.
  • Oriented and advised clinical staff of basic medical administration policies and procedures.
  • Worked closely with clinical staff exchanging information regarding services provided.
  • Trained Medical Support Assistant responsibilities to clinical staff as needed.
  • Set up telephonic appointments between client/candidate and clinical staff.
  • Provided support and assistance to a variety of clinics, clinical staff and case managers with regards to CHCS registration.
  • Work as a team member, and communicate professionally with patients as well as clinical staff, and employees.
  • Schedule and check in clients for appointments with 10 to 15 Psychologists, Psychiatrists, and Licensed clinical staff.
  • Composed and edited correspondence, created spreadsheets, generated briefing slides, and managed the clinical staff calendar.
  • Performed data retrieval for dental center management and clinical staff for research, diagnostic, and teaching purposes.
  • Provide any other customer service that Cadre or Clinical Staff will need pertaining with the front desk.
  • Placed both local and long distance calls for Clinical Director and other clinical staff as requested.
  • Have the ability to communicate areas of concern to service leadership and clinical staff appropriately.
  • Relay any medication issues to the appropriate clinical staff and initiate appropriate action required.
  • Scheduled appointments for Clinical Staff for psychological, acute, follow-up and referral appointments.
  • Assisted the doctors and clinical staff in completing examination and procedures for the patients.
  • Serve as a primary contact between the patients, clinical staff and Veterans.
  • Established monthly reports and set deadlines for clinical staff of a 100+ personnel.
  • Collect medical data directly from medical records, patients interviews and clinical staff.
  • Coordinate with clinical staff to determine the proper level of acuity of patients.

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4. Insurance Companies

high Demand
Here's how Insurance Companies is used in Medical Support Assistant jobs:
  • Ensured proper and timely preparation of medical and dental claims to various insurance companies either electronically or by paper.
  • Initiated correspondence to insurance companies and/or patients to provide information and documentation necessary to process claims.
  • Collaborate with finance department to facilitate proper billing is completed through insurance companies.
  • Verified patient eligibility and authorizations for medical procedures from insurance companies.
  • Copy pertinent documents for forwarding to insurance companies.
  • Prepare correspondence involving insurance companies.
  • Admitted incoming patients, entered demographics into the system and coordinated with insurance companies and physicians regarding payment of bills.
  • Reviewed and worked NEIC edit list for all insurance companies to make claims clean for processing and payment.
  • Reviewed medical records for information requested by insurance companies, attorneys, attending physicians, EEO, etc.
  • Processed all requests for medical information from patients, providers, insurance companies, and investigators.
  • Maintained daily contact with numerous insurance companies to reconcile differences in billed charges and payments.
  • Communicated with Insurance Companies relating referrals, status of claims and payments due the office.
  • Provide information to patients, insurance companies, hospital staff, etc.
  • Communicate with insurance companies and family members as to patient welfare.
  • Process payments from insurance companies and prepared daily deposits.
  • Filed claims with insurance companies as needed.
  • Handled patient's calls on a multi-phone system, updated records, scheduled appointments and billed insurance companies.
  • Gathered all insurance information, filled out forms and called insurance companies for specific information about the patient.

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5. Veterans

high Demand
Here's how Veterans is used in Medical Support Assistant jobs:
  • Ensured accuracy of patient demographics/contact information, in order to increase efficiency of providing top-level customer service and communication to Veterans.
  • Provided services to Veterans by answering questions, providing information, making referrals, and assuring appropriate follow-through and resolution.
  • Perform in-person authentication (IPA) for Veterans requesting initial access to individually-identifiable health information within the MHV web-based application.
  • Performed In-Person Authentication (IPA) for veterans requesting initial access to individually identifiable health information within the MyHealtheVet.
  • Analyzed patients' financial information to recommend suitable programs and lifesaving aid for both veterans and eligible family members.
  • Coordinated veterans care in the mental health clinic and determined medical benefit eligibility for newly registering veterans.
  • Captured insurance and demographic information on all Veterans who held third-party health insurance plans for reimbursement.
  • Prepared veterans financial statements for VA eligibility to provide co-payments for medical care and pharmacy assistance.
  • Coordinate, cancel and schedule medical appointments for veterans with diabetes medical management and cardiology consultations.
  • Enroll veterans and utilize available databases to determine and verify eligibility for care with minimal supervision.
  • Assisted in the receptionist duties for MHRRTP Operations office for veterans/visitors with concerns personal/administrative in nature.
  • Receive applications from veterans and provides processing guidance/information on Prosthetic and Sensory Aids Program applications.
  • Provided hands-on support to military veterans, ultimately resulting in improved veteran care and treatment.
  • Make determinations of Veterans Benefits depending upon Patient's Service Connections or Military Affiliation.
  • Deal effectively and quickly with disgruntled veterans, security issues and emergency alerts.
  • Verify and enter veterans demographic data and updates into computerized patient record system.
  • Determined eligibility for care according to established Veterans Health Administration policies and procedures.
  • Create forms/documents using Microsoft Word and other automated systems for communication with veterans.
  • Assist Veterans undergoing disability process on how to navigate benefits and educational resources.
  • Assist Veterans in all priority group and eligibility statuses in determining benefits.

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6. Customer Service

high Demand
Here's how Customer Service is used in Medical Support Assistant jobs:
  • Coordinated referrals to civilian network providers and serves as an appointment/referral clerk providing exceptional customer service during peak times of service.
  • Manage patient electronic health records and provide exceptional customer service to patients by providing print-outs of upcoming appointments and various correspondences.
  • Assess customer service feedback, addresses customer service issues/challenges, and provides leadership with recommendations on improving customer service relations.
  • Reviewed documents for completeness and accuracy, identifying and resolving discrepancies, and providing timely and courteous customer service.
  • Managed and delegated tasks for new programs implemented to increase overall effectiveness of customer service within Specialty Clinic Service.
  • Explain the clinic/department appointment procedures and priority of treatment providing customer service using oral and written communication skills.
  • Provided excellent customer service and used computer systems and proprietary programs to facilitate the medical appointment process.
  • Harmonized patient appointments for multiple clinics and provided effective customer service for resolution of questions or concerns.
  • Position also involves customer service, message distribution, and ancillary scheduling and preparation and referrals management.
  • Provide customer service and administrative counsel to Command leadership staff regarding correspondence of all legal matters.
  • Served as secondary customer service representative at the National Naval Medical Center for the Endocrinology department.
  • Provided superb customer service as a volunteer Medical Support Assistant at a Military Treatment Facility.
  • Order verification processes, customer service, and regulatory compliance regarding laboratory control and security.
  • Reacted calmly and effectively in emergency situations while providing the highest standard of customer service.
  • Participated with team members in providing, accessing and improving a variety of customer services/relations.
  • Provide excellent customer service by responding to requests for assistance promptly, respectful and professionally.
  • Provided excellent customer service while interacting with physicians and patients on daily basis.
  • Demonstrated solid communication and customer service skills through daily interactions with patients.
  • Provided profession, courteous Customer Service to internal and external customers.
  • Demonstrate compassion while providing excellent patient and family customer service.

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7. Chcs

high Demand
Here's how Chcs is used in Medical Support Assistant jobs:
  • Scheduled appropriate patient appointments in CHCS based on established Occupational Health protocols and requirements.
  • Make copy of insurance card for third party collection for patients who have health insurance that is not documented in CHCS.
  • Trained over 50 team members various CHCS applications and user language to edit, prepare, format, and extract data.
  • Utilize the Managed Care Module Appointment System (CHCS) to schedule, reschedule, and cancel beneficiary's appointments.
  • Provided training and assistance to clinic support staff concerning updates and changes to the Patient Appointment System module in CHCS.
  • Schedule and coordinate appointments for patients with various clinics using systems such as but not limited to CHCS and/or AHLTA.
  • Obtain information from patients during telephone interview and enter this information as a telephone consult into CHCS I and II.
  • Have practical knowledge of computerized data entry and information processing systems, Have experience with ALTA 3.0 and CHCS I.
  • Interviewed patients for in processing into the clinic as well as out processing those leaving while updating the CHCS system.
  • Received telephone and mail requests for appointments, scheduled appointments entering appropriate information into CHCS/CHCS II and ALTHA system.
  • Enter consults into CHCS/AHLTA; Prepares invoices for civilian emergencies and patients who do not have proper military identification.
  • Experience in the following software's CHCS/ALHTA, T-systems, Deer's Microsoft word, Excel, and Power Point
  • Receive a variety of results from appointed patients and document them in the access database and in CHCS.
  • Used CHCS to schedule and link referrals from clinic nurse case manager and primary care and specialty physicians.
  • Scheduled multiple appointments for patients with general, specialty clinics within MEDDAC installation using CHCS and ALTHA systems.
  • Used CHCS automated system to schedule, document, record, and track clinic/patient activities and update demographics.
  • Skilled in operating a computer and various software such as ICDB, AHLTA, CHCS, and MedPros.
  • Utilized CHCS and AHLTA tools for documenting patient treatments and appointments in direct support of the clinic mission.
  • Scheduled appointments and determined needs of each applicant and verified information on patients already in the CHCS system.
  • Checked and updated patient's insurance status in CHCS/AHLTA and ensured patient refusals were entered into CHCS.

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8. Appointment Schedules

high Demand
Here's how Appointment Schedules is used in Medical Support Assistant jobs:
  • Conducted thorough review and completion of appointment schedules using advanced clinic access principles while providing excellent patient service.
  • Coordinated appointment schedules with all relevant facility departments.
  • Maintained and monitored patient appointment schedules.
  • Maintained appointment schedules for outpatient clinics.
  • Maintained and monitored patients appointment schedules for the clinic and communicates delays in scheduled appointments to the appropriate staff and patients.
  • Scheduled, created and coordinate appointment schedules for all providers into the Composite Health Care System (CHCS) and ALTA.
  • Arranged patient appointment schedules for the clinic; received patients and visitors, clarified diverse needs, and directed them accordingly.
  • Maintain and schedule 25 providers' appointment schedules & calendar; and effectively made scheduling adjustments when necessary.
  • Maintained and monitors patient appointment schedules for any or all clinics that are part of the MTF.
  • Updated patient cancellation requests and no shows in Vista scheduling package and informed clinicians of appointment schedules.
  • Maintain daily appointment schedules and generate documents and reports using the automated system and appropriate software.
  • Maintained and monitored patient appointment schedules and records for the Family Practice and Internal Medicine Clinics.
  • Maintained and monitored patients appointment schedules for the clinics either manually or in the CHCS system.
  • Scheduled, maintained and monitored patient appointment schedules for the outpatient pediatric clinic.
  • Maintain and monitor patient appointment schedules for the clinic/practice in CHCS and AHLTA.
  • Maintained appointment schedules for one or more primary care or sub-specialty clinics.
  • Make direct contact with department or clinic chiefs to verify appointment schedules.
  • Maintain and monitors patient appointment schedules and creates provider templates for clinics.
  • Maintained appointment schedules, files, and patient records following HIPAA guidelines.
  • Manage, retrieve and monitor patient appointment schedules for the clinic/practice.

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9. CPR

high Demand
Here's how CPR is used in Medical Support Assistant jobs:
  • Detailed documentation of community care medical records and appointment information in CPRS (computerized patient record system).
  • Retrieve patient information regarding medication refills and enter updated demographics using CPRS.
  • Maintained patient appointment management system using VISTA/CPRS automated systems.
  • Verify eligibility and physician orders through CPRS/ Vista.
  • Experience with Vista, CPRS, Secure Messaging/My Healthy Vet, Microsoft Outlook, Microsoft Word and other VA computer systems.
  • Enter, manipulate, and retrieve information and data from the Vista and CPRS information systems as appropriate to area assigned.
  • Adhere to the completion of all required employee training and maintain effective use of VISTA and CPRS while protecting sensitive information.
  • Position requires in-depth knowledge of VISTA (scheduling), CPRS (charting) and TRM (provider communications) software.
  • Receive, admit, and discharge patients utilizing an internal computerized patient record system (CPRS) and software program.
  • Performed scheduling functions for In and Out Patients, utilizing the DHCP/Vista and CPRS (Computerized Patient Record System).
  • Annotate the validity period and verify administrative eligibility (insurance, co-pay, demographic info, disability) in CPRS.
  • Have access to CPRS to alert Physicians regarding narcotic renewals, emergencies or any questions of problems concerning the patient.
  • Managed patient examinations, medications, treatments, and test results data on Computerized Patient Record System (CPRS).
  • Schedule Non-VA patient specialty consults/referrals using Computerized Patient Record System (CPRS), scheduling system, and other software.
  • Related skills were using Word, Excel, Outlook, Publisher, and Power Point 2003, Vista and CPRS.
  • Scan patient medical records into appropriate consult in (CPRS) to complete/update patient visit(s) with providers.
  • Perform duties in CPRS, VISTA, and Microsoft Excel such as; admitting, transferring, and discharging patients.
  • Input requests into CPRS when patient is requesting medication refills, dropping off paperwork, requesting information form provider etc.
  • Perform record keeping by updating patient data using VISTA and CPRS, used within Veterans Affairs Hospitals across the country.
  • Prepare and track specific information related to patient care, utilizing software applications such as (CPRS, VISTA).

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10. Medical Facility

high Demand
Here's how Medical Facility is used in Medical Support Assistant jobs:
  • Communicate accurate information relating to authorized treatments available at the medical facility, laboratory, and pharmacy coverage.
  • Provide information concerning authorized treatments available at the medical facility, laboratory, and pharmacy coverage.
  • Annotated and maintained medical records for incoming recruits; coordinated with different medical facility.
  • Detail knowledge of application of medical facility and Joint Commission standards.
  • Maintained and filed office file in accordance to Medical Facility Requirements.
  • Volunteer at a local medical facility.
  • Exhibit knowledge of various medical facility units and services as well as the medical terminology and procedures common to the units.
  • Perform administrative support work in connection with the care and treatment given to patients in clinic of the medical facility.
  • Designated trainer of new personnel that are assigned to the various outpatient and specialty clinics located within the medical facility.
  • Processed an average of 700 patients on a weekly basis for a fast-paced medical facility.
  • Inventory crash carts for over 50 wards and department throughout the medical facility.
  • Performed preventive health assessments, administrative duties in support of the medical facility.
  • Performed duties as the medical facility's organization and services manager.
  • Manage incoming and outgoing calls for busy medical facility.

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11. Telephone Calls

high Demand
Here's how Telephone Calls is used in Medical Support Assistant jobs:
  • Received telephone calls and greeted customers, maintained patient information using an automated database and hard copy filing techniques.
  • United StatesReceive patients, visitors and telephone calls for a patient population applicable for Soldier Family Medical Clinic.
  • Answer telephone calls and questions dealing with availability of medical appointments and procedures for obtaining an appointment.
  • Performed clerical duties such as receiving telephone calls/visitors and directed to staff only those requiring their attention/action.
  • Received incoming relay outgoing telephone calls, recorded messages, intercom messaging and recorded electronic messages.
  • Received telephone calls and patients to the clinic, obtained identification information for patients eligibility.
  • Receive high volume telephone calls from patients/vendors/providers and direct them to the appropriate Contact Representative.
  • Receive telephone calls regarding the availability of appointments and schedule appointments as needed.
  • Received incoming telephone calls, prioritized accordingly based on level of urgency.
  • Received telephone calls regarding availability of and procedures for obtaining dental treatment.
  • Performed Customer Service Answered telephone calls, transferring calls Scheduled appointments.
  • Received visitors and telephone calls providing general information for the clinic.
  • Received visitors and telephone calls as necessary.
  • Received and screened telephone calls/patients.
  • Received telephone calls and visitors, obtained identifying information and verified patient eligibility for care, averaging 120 people per day.
  • Greeted, screened, provided assistance to visitors, answered routine telephone calls and relayed incoming and outgoing calls to staff.
  • Received telephone calls and visitors to the clinic regarding the availability of, and procedures for, obtaining medical related services.
  • Received telephone calls regarding the nature of call/visits, obtains information and determines nature and urgency of the patient's requests.
  • Receive patients, visitors and route telephone calls along with creating and maintaining clinic schedules with AHLTA and CHCS databases.
  • Based upon knowledge of the ER department and operations, refers telephone calls and visitors to appropriate staff or office.

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12. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Medical Support Assistant jobs:
  • Reschedule patients as needed based upon physician availability, staying within the hospital guidelines of rescheduling appointments.
  • Utilized standard office equipment to provide administrative support at Central Appointments when scheduling appointments.
  • Aided patients in scheduling appointments, general clinic information, and hospital information.
  • Verified patient eligibility for treatment before scheduling appointments through electronic record.
  • Verify patient referral/consult from their primary physician prior to scheduling appointments.
  • Manage patient cancellations, rescheduling appointments and consultations.
  • Support Veterans in scheduling appointments.
  • Work in Women Health Care Specialty Clinic scheduling appointments, setting up scan reports for release of information for charts.
  • Verify patient's information using the corporate Dental Application (CDA) Scheduling appointments as needed for the soldiers.
  • Manage patient demographics, scheduling appointments and assigning veterans to primary care provider all using CPRS and VISTA applications.
  • Created recalls from unverified orders for RTC's and scheduling appointments with RTC orders of 1 month or less.
  • Front desk assist patients with checking in, scheduling appointments, answering multiple phone and filling out forms.
  • Ensured all treatment requested by the physician such s scheduling or rescheduling appointments are entered into CHCS.
  • Handled all incoming phone calls via automated call distribution system, scheduling appointments, and assisting callers.
  • Manage the portal by taking care of SAR's, notifications, veteran comments and scheduling appointments.
  • Assisted in greeting patients, answering phones, scheduling appointments and reminding doctors of patient's appointments.
  • Maintained patient records for two doctors and four nurses, including scheduling appointments and managing schedules.
  • Answer phones, retrieving and responding to My Healthy Vet Secure Messages related to scheduling appointments.
  • Worked closely with doctors and nurses scheduling appointments, general customer service, answering phones.
  • Maintained clinic staff's calendar, scheduling appointments based on knowledge of their commitments.

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13. Composite Health

high Demand
Here's how Composite Health is used in Medical Support Assistant jobs:
  • Track electronic medical referral consultations using the Composite Health Care System.
  • Use the automation data system and composite health care systems computer systems in performance duties to include end of day reports.
  • Sorted x-ray reports; provided patients with printed copies of radiology reports using the Composite Health Care System (CHCS).
  • Utilized Composite Health Care System (CHCS) to locate lab results, radiology reports, medication summaries, and appointments.
  • Utilized Composite Health Care System and AHLTA to schedule, cancel, and reschedule appointments as requested by patients or clinicians.
  • Use computerized appointment system, composite health care system, or other programs to input patient information, and book appointments.
  • Completed registration and entered pertinent data for 50 new patients monthly in the Composite Health Care Computer (CHCS) database.
  • Used the Automated Data System (ADS)/Composite Health Care System (CHCS) computer programs in performance of duties.
  • Enter and/or retrieve data from the composite health care system (CHCS) and the clinical information system (CIS).
  • Refer patients for x-rays, consults and laboratory tests by completing proper forms in Composite Health Care System (CHCS).
  • Use Automated Data System (ADS) and Composite Health Care System (CHCS) computer systems in performance duties.
  • Identify and collect health insurance information from all applicants for entry into the Composite Health Care System (CHCS).
  • Created, modified, and maintained all templates for 6 providers in the Composite Health Care System (CHCS).
  • Utilized the Composite Health Care System (CHCS) to schedule all appointments, referral/consults, and specialty clinic procedures.
  • Scheduled, coordinated, or rescheduled appointments via Composite Health Care Systems (CHCS) for patients in various clinics.
  • Registered patient information into the automated Composite Health Care System (CHCS) record system and makes patient appointments.
  • Maintain and tracking specialty referrals utilizing both the Composite Health Care System (CHCS) and Microsoft Access Database.
  • Experienced in the use of the Composite Health Care System (CHCS), retrieval and adding patient information.
  • Skilled at the Automated Data System (ADS) and Composite Health Care System (CHCS) computer systems.
  • Created, deleted, and modified provider templates and schedules within the Composite Health Care System (CHCS).

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14. Ahlta

average Demand
Here's how Ahlta is used in Medical Support Assistant jobs:
  • Collected and entered patient s intake information into the appropriate medical service software system (AHLTA) to initiate the transaction.
  • Walk patients into AHLTA to Behavioral Health Triage and safety checks as required by command and emergency department.
  • Initiate notification/processing and verify request in AHLTA for labs, EKG's, radiology, etc.
  • Placed Telephone Consults through AHLTA for the Family Health Clinic and Pediatric Clinic.
  • Scanned in patients' results and records from outside providers into AHLTA.
  • Scan necessary forms and reports into patient AHLTA notes as needed.
  • Gather data through AHLTA and print end of day reports.
  • Walk patients into AHLTA to receive routine labs and immunizations.
  • Utilize AHLTA system to verify and check-in patients.
  • Input immunizations in computer using AHLTA and GRITS.
  • Place patient T-CON in AHLTA for provider.
  • Generated telephone consults using AHLTA.
  • Prepared telephone consults using AHLTA.

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15. Phone Calls

average Demand
Here's how Phone Calls is used in Medical Support Assistant jobs:
  • Receive phone calls from local/retired military/family members, and medical facilities.
  • Verified insurances, helped patients apply for insurance, input information for birth/death certificates, answered phone calls and greeted visitors.
  • Answer 30+ phone calls per day, transferring, forwarding calls and relaying messages to the appropriate clinic and/or staff member.
  • Function in a liaison capacity to vendors (non-IHS providers) through written correspondences, phone calls, and faxes.
  • Performed a variety of administrative duties including but not limited to making copies, typing, and answering phone calls.
  • Front office duties- Answered all phone calls, greeted patients and their family members including providing registration paperwork.
  • Receive phone calls and respond to questions regarding the availability of and procedures for obtaining medical assistance.
  • Screened/received phone calls regarding the scheduling of appointments and request for changes in appointments already scheduled.
  • Answer Blue Team primary care phone calls with proper telephone protocol, schedule Veterans using Vista.
  • Handle a high volume of phone calls, and return phone calls for follow up appointments.
  • Composed phone calls to veterans, that didn't show for appointments and offered to reschedule.
  • Answered phone calls and refer them to the proper person or furnishes information to resolve complaint.
  • Screened phone calls and relayed messages to the doctors in relation to the patient's care.
  • Initiated an email appointment system that lessened the time spent on phone calls by 33%.
  • Answer incoming phone calls, answer patient questions, and route calls to appropriate parties.
  • Screen and receive phone calls determine the nature of requests and provide the information desired.
  • Answered incoming phone calls, booked outpatient appointments for numerous clinics on AHLTA and CHCS.
  • Answer return phone calls from patients as they call back to discuss their well being.
  • Perform receptionist duties, directing phone calls to correct personnel and taking messages when appropriate.
  • Answer phone calls from patients, outside providers, or in-house calls and transfer appropriately.

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16. Data Entry

average Demand
Here's how Data Entry is used in Medical Support Assistant jobs:
  • Major duties involved ensuring efficient office operations, medical chart organization and data entry for medical services performed.
  • Interviewed patients to obtain pertinent demographic patient registration and admission information for RPMS data entry.
  • Performed data entry ensuring proper format, punctuation and spelling of medical correspondence.
  • Completed data entry, updating and verifying demographic information from patients.
  • Performed computer data entry for medical insurance billing & prescription information.
  • Assisted in transition of electronic obstetrical records with data entry.
  • Performed data entry using computerized scheduling and record keeping systems.
  • Performed data entry and typed word processed documents and correspondence.
  • Conducted electronic data entry and collation of statistical information.
  • Performed time-critical data entry and tracking of patient information.
  • Used computerized data entry and information processing systems.
  • Performed computerized data entry and information processing.
  • Performed data entry and maintained patient database.
  • Performed Manual and electronic data entry.
  • Process patient information using data entry.
  • Completed patient charts for physician review, data entry with patient information systems, scheduling patient appointment and travel arrangements.
  • Managed the data entry, maintenance, and reported capabilities of the provider contract data in the circulation log.
  • Served as principal data entry clerk/assistant for coding and entering Evaluation and Management (E/M), ICD-9.
  • Compile data (data entry) for a variety of reports and prepare release of information for patients.
  • Review documents, reports and or applications for omissions to ensure data entry is complete and accurate.

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17. Office Supplies

average Demand
Here's how Office Supplies is used in Medical Support Assistant jobs:
  • Maintain weight loss program products, medical supplies, and office supplies to assure an adequate amount is in stock.
  • Managed the operation of the office-telephone, copiers, facsimile machines, moves, office supplies, etc.
  • Obtain office supplies and forms and know when to order supplies to keep the ward running smoothly.
  • Managed keeping office supplies available for all staff to include new appointment slips for incoming Physical Therapists.
  • Maintained administrative files, patient files, ordering forms, tests, and office supplies as needed.
  • Managed office supplies and hearing aid inventory, electronic ordering, and verified orders upon arrival.
  • Stock all required administrative supplies such as local and government forms, publications and office supplies.
  • Ordered office supplies, medical guide booklets, natal brochures, bereavement information and pamphlets.
  • Requisition office supplies, publications, blank forms and perform similar office maintenance task.
  • Ordered routine office supplies to ensure that the office continued operate at maximum efficiency.
  • Prepare travel orders and arrangements for designated personnel and order all office supplies.
  • Order and coordinate with physician's office supplies required for daily use.
  • Inventoried and ordered medical, lab, or office supplies or equipment.
  • Purchased office supplies using government issued credit card and 2237s requests.
  • Completed requests for issue of forms, publications and office supplies.
  • Monitored office supplies assuring stock does not exceed specified limits.
  • Manage inventory of front office supplies and reorder as needed.
  • Facilitated the purchase and maintenance of office supplies and equipment.
  • Label medical and office supplies shelves, cabinets and drawers.
  • Ordered and requested office supplies as needed for Clinic 10-A

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18. Patient Demographics

average Demand
Here's how Patient Demographics is used in Medical Support Assistant jobs:
  • Gathered and documented patient demographics, insurance information, medical complaints, and symptoms to facilitate nursing consultations.
  • Provided assistance to Patient Registration staff regarding insurance verification, updates to patient demographics, and corrective entries.
  • Perform enrollment/eligibility, completion of means/copay tests, verify insurance and update patient demographics through patient registration.
  • Check patient demographics to ensure accuracy as well as verify patient insurance information.
  • Verified and updated patient demographics and insurance information during every contact with patients.
  • Updated computerized patient demographics, reviewing data with patient at each encounter.
  • Verify all patient demographics are current and make appropriate patient information updates.
  • Recorded infant patient demographics into hospital database to produce birth certificates.
  • Processed patient registration, scheduling and admitting, updated patient demographics.
  • Collected patient demographics, and proper insurance information for verification.
  • Assembled records in accordance with regulations and updated patient demographics.
  • Verified and authenticated all patient demographics prior to medical exams.
  • Verify patient demographics, insurance information and scan insurance cards.
  • Booked appointments, updated patient demographics and medical information.
  • Verify and update patient demographics and insurance information accordingly.
  • Collect and verify patient demographics and health insurance coverage.
  • Updated patient demographics in electronic clinical applications.
  • Verified eligibility and patient demographics.
  • Skilled in working with a broad range of medical conditions, patient demographics, and level of acuity within medical environment.
  • Create charts for incoming appointment requests to be scheduled, entering triage and patient demographics to create appointment letters.

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19. Appropriate Person

average Demand
Here's how Appropriate Person is used in Medical Support Assistant jobs:
  • Performed clerical duties related to patient referrals and notified appropriate personnel and route patient records according to established protocols.
  • Received incoming telephone calls using accepted telephone protocol, referred messages and calls to appropriate personnel.
  • Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action.
  • Answered very busy telephones and assisted customers or forwarded calls to appropriate personnel.
  • Greet visitors/patients Answer telephone and directing calls to appropriate person/location.
  • Create daily schedule for primary care, send to clinic manager for it to be distributed daily schedule to appropriate personnel.
  • Screened calls to the Clinical Director and other professional staff responding to routine matters and referring other inquiries to appropriate personnel.
  • Based on knowledge of activities or material located in office files or records, refers messages and calls to appropriate personnel.
  • Resolve clinic complaints of an administrative nature and refer all other complaints to the appropriate personnel per clinic/ward policy.
  • Receive phone calls and refer to appropriate personal, receive and scan clinical notes and other documents into AHLTA.
  • Provided customer service by greeting veterans, gathering information, answering phones, and referring veterans to appropriate personnel.
  • Transcribe urgent messages and medical testing results for immediate action, relaying those messages to the appropriate personnel.
  • Give routine/ non-routine information, answer questions and direct calls and visitors to appropriate person or office.
  • Develop and implement education programs for all appropriate personnel with respect to finding from knowledge skill assessment.
  • Receive calls to the office and answer non-technical questions, or transfer calls to appropriate person.
  • Answer a variety of inquiries as to clinical procedures and/or refer these questions to appropriate personnel.
  • Completed out of area authorizations forms and forward them to the appropriate personnel for processing.
  • Answered routine and recurring inquiries and direct other to appropriate personnel as needed daily.
  • Enter all data into VISTA and flag appropriate personnel if there is scheduling problem.
  • Routed all veterans' calls in need of services to the appropriate personnel/service.

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20. Hipaa

average Demand
Here's how Hipaa is used in Medical Support Assistant jobs:
  • Maintain all documentation with confidential HIPAA guidelines and complete claims according to federal regulations and policies.
  • Follow and implement all HIPAA regulation and policies to ensure the privacy/confidentiality of all documentation.
  • Managed appointment scheduling and secured patient information to maintain privacy according to HIPAA rules.
  • Ensured that clinic guidelines concerning release of patient information always followed HIPAA guidelines.
  • Maintained confidentiality of patient files as regulated by HIPAA regulations.
  • Followed all HIPAA guidelines and ensured patient privacy and confidentiality.
  • Utilize various computer programs to maintain Electronic Health Records and ensure local, MEDCOM, Joint Commission, and HIPAA compliance.
  • Use VA regulations, directives, manual, privacy Act, FOIA, HIPAA publications and local policies as guidelines.
  • Utilized internal systems to enter, assess and manage patient information, in accordance with HIPAA and hospital guidelines.
  • Ensured JCAHO and HIPAA standards were met facility wide by being selected to participate on the Environmental Rounds committee.
  • Maintained compliance with HIPAA regulations, heavy data entry, filing, invoicing, billing, and record maintenance.
  • Filed all patient Medical records / hand written prescriptions in accordance of SOP regulations ensuring adherence HIPAA laws.
  • Received, greeted and screened patients, visitors and phone calls while maintaining HIPAA standards for patient privacy.
  • Distribute files from information systems in accordance with regulatory guidelines, policies and procedures, such as HIPAA.
  • Maintained patient confidentiality per Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulatory guidance.
  • Handled sensitive and confidential information in compliance to Health Insurance Portability and Accountability Act (HIPAA).
  • Applied MEDCOM and clinic guidelines when assisting patients, concerning HIPAA and the release of patient information.
  • Understand the importance of HIPAA and the privacy act, as well as, Protected Health Information.
  • Complied with HIPAA, the Privacy Act, and any other medical center established guidelines and bylaws.
  • Maintain patient confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

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21. Medical Staff

average Demand
Here's how Medical Staff is used in Medical Support Assistant jobs:
  • Established effective communication with medical staff and departments within hospital and other care facilities.
  • Provided technical assistance to medical staff and suggested avenues of exploration when appropriate.
  • Interpret medical staff notes and communicate patient medical conditions with professional staff.
  • Provided Mandarin translation for medical staff during bi-annual International Student Health Screenings.
  • Relayed medical test results to appropriate professional medical staff for immediate action.
  • Coordinated with patients and medical staff regarding scheduling of appointments.
  • Supported medical staff and family members ensuring quality medical care.
  • Scheduled medical referral appointments upon request of medical staff.
  • Lauded by medical staff for reliability and excellent performance.
  • Coordinated patient/medical staff information pertaining to patient care.
  • Facilitated communication between clerical and medical staff.
  • Provide eligibility determinations to medical staff.
  • Served as a receptionist, performing record keeping duties, and providing miscellaneous support to the medical staff of the unit.
  • Performed record keeping duties relating to patient care and treatment; provide miscellaneous support to medical staff of the clinic.
  • Provide support to the medical staff, technicians and component commands throughout the world Prepared correspondence and reports for Dept.
  • Established good oral and written communication, with patients as well as nurses, providers, and other medical staff.
  • Answer phones and emails, maintain medical records and other office files and handle the correspondence of medical staff.
  • Communicated with medical staff regarding appointment scheduling and worked with doctors to organize the flow of appointments and clinics.
  • Route calls to appropriate CBOC medical staff, and determine if call is routine or require emergency clinical requirement.
  • Familiarized myself with each client s medical history to properly field anticipated questions from medical staff at appointments.

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22. Hippa

average Demand
Here's how Hippa is used in Medical Support Assistant jobs:
  • Provided, secured, and safeguarded sensitive information in accordance with both HIPPA and Department of Veterans Affairs established privacy regulations.
  • Maintained patient confidentiality and privacy by enforcing and following HIPPA guidelines.
  • Maintained strict patient and physician confidentiality accordance to HIPPA.
  • Preserved patient confidentiality abiding by the HIPPA regulations.
  • Maintained patient confidentiality in accordance with HIPPA regulations.
  • Apply clinic guidelines concerning HIPPA and confidentiality.
  • Mastered confidentiality per HIPPA guidelines.
  • Encrypted email is used when an employee's or a patient's personal information is on the document per HIPPA guidelines.
  • Research, interpret and analyze medical records including pertinent sections of the HIPPA regulations, operating instructions, reference and guidance.
  • Released medical records in accordance with HIPPA guidelines.DEMONSTRATED A HIGH LEVEL OF ADMINISTRATIVE COMPETENCE: Created and maintained five provider schedules.
  • Use knowledge of TRICARE/HIPPA policies and procedures, and follow oral and written guidelines for referral and appointment management center activities.
  • Function as a clerical resource in the nursing unit and is thus knowledgeable about hospital policies and procedures under HIPPA.
  • Maintained all office records ensuring the protection of HIPPA information and compliance of federal and state laws and regulations.
  • Enforce HIPPA regulations, clinic policies for spouse and child abuse packets and pictures while adhering to patient confidentiality.
  • Have the ability to protect patient rights by maintain confidentiality enforcing Health Insurance Portability (HIPPA) regulations.
  • Handle patient confidential and highly sensitive information within policies and regulation of HIPPA and Freedom of Information Act.
  • Complete all training required by governing agencies including: HIPPA, VA regulations, and other federal programs.
  • Release of Information processes in accordance with HIPPA requirements; obtains medical information from outside facilities, i.e.
  • Assisted patients applying for Medicaid and submitted for enrollment, updated HIPPA and Advanced Directive handouts for patients.
  • Book appointments, apply HIPPA rules and other program guidelines regarding patient rights, privacy and confidentiality.

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23. Deers

average Demand
Here's how Deers is used in Medical Support Assistant jobs:
  • Utilized the clinical automated database DEERS to verify patient eligibility for services and management of medical records.
  • Verified patient's eligibility for treatment by performing a DEERS check, and inspecting military identification.
  • Provided Defense Eligibility Enrollment Reporting System (DEERS) verification support to ensure eligibility for beneficiaries.
  • Requested patient's information to verify DEERS eligibility and to update demographic information in CHCS.
  • Registered patient's verified eligibility through the Department of Defense Eligibility Reporting System, DEERS.
  • Ensured eligibility Registration in (Dependent Eligibility and Enrollment Registration Services) DEERS system.
  • Determine eligibility for medical treatment and beneficiary category in DEERS.
  • Coordinate and schedule appointments involving verification of patient information/DEERS eligibility.
  • Verify DEERS status to determine patient eligibility.
  • Verified DEERS on patients to see what kind of insurance they have, what kind of coverage and confirmed expiration date.
  • Check identification cards, Dependent Eligibility Enrollment Reporting System (DEERS) and Delta health insurance for eligibility as appropriate.
  • Verified patient's eligibility for DEERS and prepares medical record folder for each patient admission and input in the CHCS.
  • Referred patients not eligible for treatment to supervisor or other hospital service such as DEERS and the Patient Advocacy Department.
  • Used a variety of classified and unclassified databases including but not limited to DEERS, CHCS, ACCESS, etc.
  • Update Shared calendar for each provider, file papers into correct charts, Proficient with CHCS, AHLTA and DEERS.
  • Maintain production log; utilize CHCS and Defense Enrollment Eligibility Reporting Systems (DEERS) to verify patient eligibility.
  • Verified new patient's eligibility of registrations through the Defense Enrollment Eligibility Reporting System (DEERS).
  • Verified patient information, correcting as needed, and verify patient eligibility in the DEERS system.
  • Reviewed verified and input data into the Defense Enrollment Eligibility Reporting System (DEERS).
  • Check ID cards and determine DEERS eligibility, call outpatient records for verification when needed.

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24. MSA

average Demand
Here's how MSA is used in Medical Support Assistant jobs:
  • Evaluated the Position Description (PD) for the AMSA in PACT, recommended alterations to improve efficiency and training.
  • Titled MSA upon employment and promoted to title of Optometry technician with various duties including designated clinic Human Resources Assistant.
  • Served as the Supervisory Medical Support Assistant (SMSA) for five clinics located in Department of Orthopedics and Rehabilitation.
  • Served as the main day shift MSA point of contact for all administrative questions or concerns on 6 East.
  • Procured shred bin, document protectors, desktop copy holders, and various other supplies for MSA staff.
  • Trained fellow new MSA s and Precept co-workers from other area interested in becoming a MSA.
  • Experience training new MSA's in Medical Support Position on duties in MSA position as well.
  • Created Excel Spreadsheet to rank and track the scores of candidates applying for the MSA position.
  • Work closely with other Advanced Medical Support Assistant (MSA) staff for complex scheduling issues.
  • Worked and was assigned as MSA Floater for the Southeast Georgia Health System physician s network.
  • Floated to all wards during first year as a Medical Support Assistant (MSA).
  • Assign tasks and work locations for each AMSA at the beginning of each work day.
  • Train other Medical Support Assistant (MSA) staff on reloading funds for postage machine.
  • Provide coverage for MSA clerks that are not available to work specialty clinics and PACT.
  • Send information to Lead MSA and AO about patient appointment data for tracking and managing.
  • Assisted in training over 500 staff members during the VA mandated MSA National Standardized Training.
  • Assign work, and provide training and act as mentor to new MSA staff.
  • Collaborated with the Pact team and over 8 MSA's to ensure patient flow.
  • Created MSA training manual to help the new MSA s perform their everyday duties.
  • Assure all clinics are covered when MSA's are off or call in sick.

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25. Front Desk

average Demand
Here's how Front Desk is used in Medical Support Assistant jobs:
  • Front desk responsibilities included; patient eligibility verification, check-in/out, collection of paperwork, directing inquiries to appropriate staff.
  • Implement standard operating procedures for front desk operations with input from the administrative officer.
  • Developed standard operating procedures to assist personnel in daily front desk operations.
  • Rotate responsibilities' for Front Desk-Switchboard-Recalls-ROI's-ACD Lines-VIC-Consults-Means Test.
  • Act as operator answering phones during my time slot in operators room, and at front desk when overflow is needed.
  • Perform front desk duties, Greet and check in patients, Book appointments and answer phones in an Army Medical Clinic
  • Supervised seven medical support assistants and one Active Duty Soldiers at the front desk of the Humphrey's Health Clinic.
  • Acted as liaison between front desk personnel and the Chief, Clinical Support Division, for all administrative issues.
  • Developed cross training to ensure all medical support assistance are proficient in both front desk and booking room settings.
  • Front Desk customer service, assist patients, made appointments, ordered charts, work closely with other departments.
  • Promoted effective communication between staff to include front desk clerks, nurses, physician assistant, residents and providers.
  • Utilized knowledge and skills to write a Standard operating Procedure (SOP) for all front desk functions.
  • Worked front desk duties signing in patients for their appointments and processing medical reports for the nursing staff.
  • Identified and solved administrative problems or devises alternatives to current procedures to improve operations at the front desks.
  • Supervised front desk personnel and insuring personal had training done and where qualified for medical support assistant work.
  • Served as front desk receptionist that consists of greeting clients and personnel in a diplomat and courteous manner.
  • Served as front desk clerk in CBOC offering mental health and primary care services to our nations veterans.
  • Hired as the senior Medical Support Assistant in developing operation practices for the clinics front desk procedures.
  • Provide administrative support to the front desk by answering front desk telephone during normal clinic hours.
  • Front desk initial point of contact for a large medical clinic; greeted and directed patients.

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26. VHA

average Demand
Here's how VHA is used in Medical Support Assistant jobs:
  • Provided medical administrative support in support of the VHA Patient Centered Medical Home Model transformation initiative under the Primary Care Service.
  • Completed and adhered to necessary annual VHA training requirements.
  • Interpret and communicate requirements of VHA Scheduling Directives.
  • Scheduled appointments following VHA National Scheduling Guidelines.
  • Perform a range of duties; interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines.
  • Interpret, communicate, and comply with requirements of VHA Scheduling Directives and complete, accurate scheduling responsibilities.
  • Explained VHA's mandate to collect insurance information to veterans, their families and other eligible patients.
  • Serve as a Mental Health Clinic Clerk within the VHA Behavioral Health Interdisciplinary Program Team-Based Care initiative.
  • Manage, assign, delete, file and purge recall reminders/check-out sheets and other VHA forms.
  • Utilized ACA scheduling guidelines, which reflect VHA's policy on priority access for medical care.
  • Interpret eligibility requirements for enrollment and dental, as well as all pertinent VHA mandates.
  • Request medical records from other VA Medical Centers and outside medical facilities per VHA guidelines.
  • Received national recognition as best scheduling unit among all VHA's in the United States.
  • Determine the nature of the patient's medical needs and schedule according to VHA policy.
  • Verify patient eligibility VHA benefits and provide Release of information advice to staff and patients.
  • Demonstrated knowledge of the Outpatient Scheduling process as defined by VHA Directive 2010-027 VHA.
  • Maintained knowledge and skills through continuous education and complete mandatory VA and VHA training.
  • Maintain security of all patient information according to HIPPA standards and VHA policy.
  • Used VHA Directives and established business rules to schedule appointments for Veterans.
  • Interpret and verify provider orders in accordance with VHA national scheduling guidelines.

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27. Professional Staff

average Demand
Here's how Professional Staff is used in Medical Support Assistant jobs:
  • Recognized potential emergency medical situation by identifying audio and visual cues and summons professional staff.
  • Screened and prioritized communications and referred urgent inquiries to professional staff for immediate action.
  • Provided administrative support to Physicians, Nurses, and other administrative professional staff.
  • Assisted professional staff and veteran in scheduling procedures and appointments.
  • Notified professional staff of potential emergencies or unusual circumstances.
  • Recognized and referred urgent inquiries to appropriate professional staff.
  • Provide administrative support to medical professional staff.
  • Provide administrative assistance to professional staff.
  • Provided administrative support to the Physicians, Nurses, Social Workers and other administrative and professional staff throughout the clinic area.
  • Assembled records in sequential and chronological order and assured required forms are fill out, completed and signed by professional staff.
  • Employed tact, poise, and self-control in representing the programs and professional staff by phone, personal contacts, etc.
  • Handle calls and walk-ins of a critical nature and emergency situations that are referred to the professional staff immediately.
  • Observed patient for obvious signs of discomfort, illness or distress and notifies professional staff of perceived emergencies.
  • Provide administrative support to Physicians, Techs, Nurses and other professional staff throughout the Cincinnati Eye Center.
  • Act as Liaison with the professional staff and other clinical services that requires Medical Support Assistant support.
  • Receive incoming patient records and test result, recognizes and refers urgent ones to the professional staff.
  • Assured required forms are complete and signed by professional staff before forwarding to the medical records unit.
  • Assist professional staff with providing direct and indirect care to psychiatric inpatients on an acute ward.
  • Created patient charts and ensured appropriate forms were completed or provided to the professional staff.
  • Recognize urgent test results and referred to professional staff for immediate action.

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28. Health Care

low Demand
Here's how Health Care is used in Medical Support Assistant jobs:
  • Received and reviewed referrals for completeness of required medical information on active duty Soldiers and civilians for health care.
  • Provided medical administrative support to a variety of health care providers; utilized discretion when working with patient-related information.
  • Maintain patient's records according to regulation insuring each entry contains proper patient and health care provider identification.
  • Generate data to identify trends on appointment availability and the efficient delivery of primary and urgent health care.
  • Provided orientation to the professional staff on administrative procedures and logistical factors associated with health care delivery.
  • Counseled Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
  • Contacted and coordinated with other health care facilities to coordinate transfer/acceptance of patient.
  • Developed and maintained working relationships with related health care and social service providers.
  • Entered, manipulated and/or retrieved information and data from automated health care systems.
  • Ensured each entry contained proper patient and health care provider identification.
  • Coordinated administrative aspects of veteran patient mental health care.
  • Required to maintain an automated database system that tracks the status of all referrals and input health care referrals into the database
  • Operated a standard health care system to schedule, reschedule, cancel appointments and register walk-in patients for same day appointments.
  • Performed a quality assurance evaluation to ensure all documents were completed and filed correctly before handing to the health care provider.
  • Enter and retrieve all patient appointment information from CHCS (Composite Eligibility Health Care System) using the mini-registration menu.
  • Review admission documents, interview Veterans or his/her representative, and solicit inquiry from health care provider in difficult cases.
  • Entered eligibility data for enrollment into VA Health Care System and collects the applicable data required or financial means tests.
  • Enroll patients for health care (mini registration; Patient Administration Department), creating reports, and copying documentation.
  • Translated medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records.
  • Work as a team member with health care providers and other administrative staff in preventing and resolving delays and misunderstandings.

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29. Staff Members

low Demand
Here's how Staff Members is used in Medical Support Assistant jobs:
  • Contacted appropriate medical staff members to rectify inconsistencies, deficiencies and discrepancies in medical documentation.
  • Provided administrative support to staff members in a fast-paced dermatology clinic.
  • Author professional correspondence to beneficiaries and staff members.
  • Coordinate with nurses, physicians, and other staff members to make sure we are giving the best quality of care.
  • Posted hours worked by staff members on a daily basis and summarized timekeeping on a bi-weekly basis for submission to payroll.
  • Lead weekly meetings to a team of approximately 15 staff members to discuss clinic team reports on patient care.
  • Direct new staff members, Hospital Corpsmen and Red Cross Volunteers in reference to daily status of the unit.
  • Refer appropriate questions to the appropriate command staff members, medical staff and Ambulance Division to facilitate customer support.
  • Communicate with providers, clinicians, patients, staff members, nurses, and co-workers on daily basis.
  • Worked with other interdisciplinary staff members including physicians, psychologists, nurses, social workers and other providers.
  • Coordinated all aspects of patient care with the appropriate staff members from admission through discharge of the patient.
  • Staff members often relied on my guidance, knowledge and prompt response on how to handle complex situations.
  • Filed documents for incoming and outgoing fax confirmations, sorted mail to staff members of the department.
  • Scheduled individual and group therapy appointments for 30+ medical/professional staff members for over 2,000+ active patients.
  • Train current/new staff members on daily duties, changes, or updates to current procedures.
  • Assist in orientating new staff members to the clinic area with hospital procedures and policies.
  • Provide courteous and effective service to patients and in the support of all staff members.
  • Ensured all staff members were aware of the changes in scheduling or HAS protocol.
  • Provided accurate and detailed information to staff members and individuals who visited the ward.
  • Assisted patients and staff members and functioned as a liaison with the attending physician.

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30. Word Processing

low Demand
Here's how Word Processing is used in Medical Support Assistant jobs:
  • Operate a personal computer and/or word processor to perform word processing, spreadsheet or mathematical calculations associated with functional responsibilities.
  • Composed correspondence and statistic reports using word processing, Microsoft excel and other computer applications.
  • Prepare and review correspondence ensuring proper grammar and formatting using word processing software.
  • Perform word processing to produce work accurately and efficiently.
  • Utilize office automation equipment software word processing scanner.
  • Utilize word processing software proficiently.
  • Use word processing software and printing equipment to create, copy, edit, store, retrieve, and print documents.
  • Utilize office automation equipment and software packages, word processing scanner, faxing and electronic wait list to complete clinic duties.
  • Operate typewriters, word processing machines, and computer terminals and related equipment to produce documents reports, and narrative material.
  • Type and transcribe reports, forms, requisitions and other material using word processing, spreadsheet, and power point applications.
  • Utilized word processing and spreadsheet software to create and maintain data base information, narrative materials, and statistical reports.
  • Perform office automation work, including word processing, and variety clerical functions in support of the organization's mission.
  • Type correspondence reports from handwritten or electronic drafts using an electronic typewriter, word processor or word processing software.
  • Performed office automation duties such as word processing in support of the administrative and clerical work of the office.
  • Work involves use of automated programs/processes to include word processing, spreadsheets, and/or data entry and retrieval.
  • Use word processing software to produce a variety of documents in correct format with appropriate grammar and punctuation.
  • Utilized word processing as well as the VA s patient records and scheduling programs, i.e.
  • Performed administrative responsibilities such as word processing, preparing copies, creating envelopes and mailing labels.
  • Use word processing software, databases and various other software, computer, printer and fax.
  • Skilled in operating CHCS, personal computers, word processing capabilities, and spreadsheets.

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31. Electronic Wait List

low Demand
Here's how Electronic Wait List is used in Medical Support Assistant jobs:
  • Monitored the electronic wait list prepared for clinic visits; monitored both inpatient and outpatient appointments for area of responsibility.
  • Managed electronic wait list to verify and validate accuracy and resolve operational issues and discrepancies.
  • Documented no-show information and monitored the Electronic Wait list.
  • Answer incoming calls and schedule consults appointments for Cardiology and Pulmonary clinics based on consults or referrals from Electronic wait list.
  • Scanned third party insurance cards to enter the data as well as monitored the electronic wait list.
  • Review of active/pending consults, Electronic Wait List, Recall list for accuracy on a daily basis.
  • Manage Electronic Wait List (EWL) by calling patients when appointments become available sooner.
  • Place and monitor patients on the electronic wait list or use the recall system.
  • Scheduled outpatient clinic appointments and was responsible for monitoring the Electronic Wait List.
  • Use and monitor Electronic Wait List to ensure patients get timely appointments.
  • Have the ability to add and delete patients from electronic wait list.
  • Place veterans on the Electronic Wait List for clinic transfer requests.
  • Manage the electronic wait list and veteran's choice list.
  • Monitor electronic wait lists and prepare documents for clinical visits.
  • Updated the electronic wait list.
  • Maintain minimal electronic wait list.
  • Review active/pending consults, Electronic Wait List (EWL), Recall list and Audiocare communications for accuracy and disposition.
  • monitored the electronic wait list.

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32. Medical Care

low Demand
Here's how Medical Care is used in Medical Support Assistant jobs:
  • Process applications for health care benefits and annual benefits renewals to determine patient eligibility and entitlement to medical care.
  • Respond to telephone inquiries from customers seeking information regarding eligibility and appropriate procedures to obtain medical care.
  • Gathered clinical data and other pertinent information from civilian and military institutions to direct medical care.
  • Demonstrated good decision-making skills in prioritizing multiple tasks and determining appropriate medical care and referrals.
  • Provided advisory and technical assistance to patients, administrative/professional staff regarding medical care.
  • Determined entitlement to medical care based on collected information.
  • Determined eligibility and beneficiary categories for medical care.
  • Completed and maintained application for medical care.
  • Conducted assessments to gather information to complete comprehensive treatment plans for soldiers in need of behavior health care and medical care.
  • Attach computer generated charge out slip for each provider, Nurse and Case Manager (SF600 Report of Medical Care).
  • Scheduled NVCC consults with Non-VA providers in accordance to National Non-VA medical Care Program Office policy and procedures -Handbook & Directives.
  • Conducted extensive research regarding problems and/or reviews of patient concerns, issues and requests related to information regarding patient medical care.
  • Interact with medical and clerical clinic staff to resolve delays and misunderstandings in the administrative aspects of providing medical care.
  • Screened patients for eligibility/entitlement to VA medical care; if entitled, registered patient for medical care through VISTA.
  • Assist in notifying the Medical Care Cost Fund of the corrected codes on appropriated third party billing cases.
  • Greeted patients, verified their eligibility for care and lead efforts to prepare for their medical care.
  • Provide providers with a copy of their scheduled appointments and last ultrasound report for proper medical care.
  • Supported patients trying to reach the patient advocate regarding proper medical care and customer service issues.
  • Receive and follow through on patient requests and referrals from other medical care providers for treatment.
  • Assisted veteran patients and families in various matters pertaining to the veteran's medical care.

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33. Health Information

low Demand
Here's how Health Information is used in Medical Support Assistant jobs:
  • Provided health information/veteran status to the Health Eligibility Center (HEC) to verify eligibility and enrollment priority status.
  • Perform in Person Authentication(IPA) for veterans requesting initial access to individually identifiable health information.
  • Applied clinical guidelines concerning release of protected health information, confidentiality and patient privacy.
  • Access database systems containing protected health information and personally identifiable information.
  • Follow established procedures to ensure the confidentiality of all health information.
  • Maintained confidentiality of all personal health information.
  • Operate Veteran Health Information Systems and Technology Architecture (VISTA) ensuring the security of veteran s personal information.
  • Perform scheduling operations, queries and report functions in Veterans Health Information Systems and Technology Architecture (VistA).
  • Provide formal clinical, research, and/or educational consultation on a wide range of health information management issues.
  • Coordinate, schedule and maintain clinic appointments using Veteran Health Information Systems and Technology Architecture (VistA).
  • Work with computer programs containing sensitive information including private health information (PHI).
  • Complete all requests for health information in accordance with applicable laws and regulations.
  • Obtained hard copy patient records from VA Health Information Management Section.
  • Apply laws and regulations on the confidentiality of health information.
  • Greet all Patients and obtain all relevant health information.
  • Educated requestors on requirements for submitting requests for health information.
  • Provide oversight of health information management activities for a large healthcare system with patient encounters.

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34. Primary Care Physicians

low Demand
Here's how Primary Care Physicians is used in Medical Support Assistant jobs:
  • Schedule consults from primary care physicians for patient to be seen in specialty clinic.
  • Assist veterans with obtaining appointments with primary care physicians outside of the VA.
  • Set up follow-up appointments with Primary Care Physicians, and Specialty Care Physicians.
  • Receive referrals from primary care physicians and activate to see Audiologists.
  • Plan, prepare and lead meetings with primary care physicians.
  • Schedule appointments for Veterans to see Primary Care Physicians
  • transfer triage calls directly to Registered Nurses, make appointments with Primary Care Physicians).

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35. Tricare

low Demand
Here's how Tricare is used in Medical Support Assistant jobs:
  • Verified patients TRICARE eligibility and Primary Care Management placement before scheduling.
  • Counseled beneficiaries regarding their TRICARE benefits.
  • Obtain information from patient to verify eligibility for care via valid ID card, DEERS, TRICARE enrollment forms, etc.
  • Attend monthly meeting with the Chief Business Office (CBO) for any update on the BT and TriCare procedure.
  • Assist with enrolling patients into the TRICARE online website so patients could access appointments remotely from any web enabled device.
  • Performed registrations and enrollments for military and civilian patients in the TRICARE Military Health Plan using the CHCS database.
  • Coordinate with the contractor to obtain authorization letters issued for TRICARE Prime patients receiving care outside the facility.
  • Monitor patient referrals to ensure compliance with AMAP, TRICARE, and MEDCOM access to care standards.
  • Verified patient's eligibility for care by ensuring proper TRICARE enrollment and initiating a DEERS screening.
  • Assist beneficiaries, who choose TRICARE Prime, with the completion of TRICARE Enrollment Forms.
  • Scheduled appointments for reserve doctors, civilian contract doctors, TRICARE Resource Sharing Providers.
  • Helped enroll members into TRICARE Prime for insurance coverage and explain with general rules.
  • Related Skills: CHCS, AHLTA software proficient, knowledgeable in TriCare related issues.
  • Referred patients who were not eligible for treatment to the TriCare Service Center.
  • Verify DEERS information, TRICARE insurance benefits and services before schedule necessary appointments.
  • Assisted patients with requests for information on TRICARE health and dental benefits.
  • Coordinate appointments with the patient, other hospital and TRICARE staff.
  • Verify patient's TRICARE eligibility through the DEERS system.
  • Maintained current knowledge of TRICARE policies and procedures.
  • Maintained basic knowledge of TRICARE benefits and services.

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36. Full Range

low Demand
Here's how Full Range is used in Medical Support Assistant jobs:
  • Perform the full range of receptionist, record keeping and miscellaneous clerical duties in one of the medical clinics of MEDCONM.
  • Performed the full range of receptionist, record keeping, and miscellaneous clerical duties in a high volume behavioral health clinic.
  • Perform the full range of receptionist, appointment scheduling, record keeping, patient administration/disposition functions and miscellaneous clerical duties.
  • Performed a full range of receptionist, record keeping and clerical duties in Division Optometry/Primary Care/Acute Minor Illness clinic.
  • Delivered a full range of administrative support services to the medical/professional outpatient staff of the Psychiatry Service.
  • Provided a full range of clerical, receptionist, scheduling, filing and typing duties.
  • Performed a full range of receptionist, record keeping, and miscellaneous clerical duties.
  • Full range of receptionist, record keeping, appointments, and miscellaneous administrative duties.
  • Performed the full range of receptionist, data entry, and miscellaneous clerical duties.
  • Perform a full range of duties to scheduling, medication refills/renewal and tracking.
  • Explain the full range of VA Benefits and all related programs.
  • Provide a full range of recruitment and placement duties.
  • Performed full range of receptionist duties.
  • Key responsibilities, performed a full range of receptionist, recordkeeping, and various clerical duties within an ambulatory setting.
  • Schedule, reschedule and follow up on appointments * Assisting a full range of receptionist and miscellaneous clerical duties.
  • Perform the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting.

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37. Technology Application

low Demand
Here's how Technology Application is used in Medical Support Assistant jobs:
  • Demonstrated responsibility for medical documentation required for input into AHLTA (Armed Forces Health Longitudinal Technology Application).
  • Use Electronic Technology Application to schedule patients and review demographic data.
  • Input and processed telephone consultations and appointment referral transaction requests through the Armed Forces Health Longitudinal Technology Application (AHLTA).
  • Cultivated expertise in ALHTA (Armed Forces Health Longitudinal Technology Application) and CHCS (Centralized Health Care System).
  • Greeted and performed check-in duties through virtual medical records utilizing the Armed Forces Health Longitude Technology Application (AHLTA).
  • Recorded and verified patient data in Armed Forces Health Longitudinal Technology Application and Composite Health Care System.
  • Consolidated Health Care System (CHCS) and Armed Forces Longitudinal Technology Application (AHLTA) super-user.
  • Scan private treatment consults into the Armed Forces Health Longitudinal Technology Application (AHLTA).
  • Check in patient using Armed Forces Health Longitudinal Technology Application (AHLTA).
  • Visited practices to educate on hospital's resources and information technology applications.
  • Trained in Essentris and Armed Forces Health Longitudinal Technology Applications (AHLTA).

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38. Medical Treatment

low Demand
Here's how Medical Treatment is used in Medical Support Assistant jobs:
  • Provide advisory and technical assistance to veterans and beneficiaries seeking medical treatment, experiencing problems, or requesting information.
  • Coordinated and/or scheduled patient appointments with various clinics or at other medical treatment facilities.
  • Review consultations and refer to the appropriate clinic provider or medical treatment facility.
  • Key contact for veterans and beneficiaries seeking medical treatment or requesting information.
  • Review patient's insurance to determine eligibility for medical treatment.
  • Instructed patient regarding necessary preparation for medical treatments.
  • Interview applicants assessing eligibility for medical treatment.
  • Review Recall Reminder (RR) report and contact the veteran to schedule, ensuring timely follow up medical treatment.
  • Maintain a thorough knowledge of the format, content, and the usage and maintenance of the medical treatment record.
  • Created TBI patient tracking system to assist with the completion of their medical treatment with the Traumatic Brain Injury Clinic.
  • Perform receptionist, record keeping, typing and other miscellaneous clerical duties in the support of the Medical Treatment Facility.
  • Provide assistance to the professional staff by retrieving and compiling readily available, specified data from patient medical treatment records.
  • Established and maintained outpatient medical treatment records for US and NATO armed forces, family members, and qualified contractors.
  • Perform a variety of clerical duties associated with the release and dissemination of information from patient medical treatment records.
  • Perform portions, of medical treatment, diagnostic, and therapeutic procedures in accordance with established procedures and protocols.
  • Receive requests for schedule an unscheduled medical treatment from veterans, and limited number of active duty personnel.
  • Provided surveillance of the electronic consultation process as defined by the Medical Treatment Facility (MTF).
  • Interact with staff and other medical treatment facilities to coordinate care for our beneficiaries.
  • Establish accounts, maintain, in/out process, & retire outpatient medical treatment records.
  • Coordinate admissions, discharges, transfers and referrals to other medical treatment facilities.

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39. Pact

low Demand
Here's how Pact is used in Medical Support Assistant jobs:
  • Conducted Customer Analysis and research area demographic to identify customer needs to gauge overall impact of products/services and marketing to customers.
  • Identify and report problems which negatively impact patient treatment and/or public relations immediately through appropriate supervisory channels.
  • Work with a PACT that includes a family practitioner social workers, psychologists and psychiatrists along with other health care facilities.
  • Attend daily PACT meetings in medical practice to discuss staffing and task that need to be completed by the admin staff.
  • Communicated the needs of the patients to the PACT team members and discussed a plan of action to improve patient care
  • Support Patient Aligned Care Teams (PACT), by using an interdisciplinary coordinated care delivery model.
  • Streamlined processes and weekly feedback communication as it relates to the PACT Team 01 check out process.
  • Work closely with PACT Team members to ensure open access is reached with in a reasonable time.
  • Scrub clinic schedules prior to weekly team meeting with PACT teams that I am assigned to.
  • Participate in policy making, planning/management decisions and processes that impact the operation of the service.
  • Keep daily logs on PACT teams & clinical projects that incumbent may be working on.
  • Work closely with the PACT team to ensure all rules and procedures are followed accordingly.
  • Assist PACT and specialty clinics with patient appointment flow during high volume clinic days.
  • Support the efficiency and effectiveness of Patient Aligned Care Team s (PACT).
  • Work performed and completed in this position impacted all aspects of patient care.
  • Follow up on all clinic patients PACT Team with positive alcohol screening results.
  • Set priorities and ensure assignments are completed effectively with the PACT team.
  • Impact of giving back to those that give so much for us.
  • Assist in PACT team meetings, schedule and discuss medical treatments.
  • Trained, filled in as supervisor, for multiple pact clerks.

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40. Vital Signs

low Demand
Here's how Vital Signs is used in Medical Support Assistant jobs:
  • Provided comprehensive care to patients with complex and extensive diagnoses requiring continuous vital signs monitoring.
  • Administered medications, injections, obtained and recorded vital signs and collected laboratory specimens.
  • Monitored patients health and progress by evaluating their vital signs and assessed other indications of their physical and mental well being.
  • Transcribe vital signs and reason for appointment as directed by the nurse into the screening portion of the patient encounter.
  • Greeted more than 35 patients daily prepared them for exam and assessed and recorded vital signs.
  • Assist in obtaining vital signs, preparing patient for clinical treatments, and minor procedures.
  • Take vital signs and record patient experience from past week for the weight loss program.
  • Obtained and recorded vital signs as well as, filed and updated patient charts.
  • Documented patient medical history, collected and charted vital signs and patient specimens.
  • Observed patient conditions: vital signs, food and liquid intake, etc.
  • Interview patients, measure vital signs, perform UA test and administer injections.
  • Maintained vital signs: weight, temperature, blood pressure, and EKG.
  • Check patients in and out; also taking vital signs and weight.
  • Assessed patient vital signs and assisted medical professionals with clinical needs.
  • Received patients to check and record vital signs prior to appointment.
  • Record monthly vital signs of the residents in my care.
  • Performed EKG, vital signs and infectious control measures.
  • Monitored and checked vital signs very closely.
  • Take patient vital signs of blood pressure, pulse, height, and weight.
  • Obtained vital signs, height, weight, and blood pressure.

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41. Administrative Functions

low Demand
Here's how Administrative Functions is used in Medical Support Assistant jobs:
  • Performed office automation and specialized administrative functions in support of the Behavioral Health Services for active duty personnel.
  • Provided clerical support to ensure efficient office operations including receptionist and other clerical and administrative functions.
  • Perform various clinical administrative functions to include medical record management, patient appointments and telephone support.
  • Collaborated with interdisciplinary teams to coordinate the care delivery model and managed critical administrative functions.
  • General office administrative functions as well as needs assessments for injured veterans and family members.
  • Performed clerical and administrative functions to maintain patient data that improved accurate care.
  • Performed administrative functions necessary to complete the care coordination for deceased patients.
  • Performed clerical duties and administrative functions maintaining and updating patient data.
  • Perform clerical and administrative functions to maintain Patient contact information.
  • Coordinated analyses of the administrative functions of administrative office.
  • Performed clerical administrative functions, maintained various client files.
  • Perform administrative functions in support of inpatient hospital operations.
  • Perform clerical and administrative functions.
  • Provided broad range of administrative functions and demonstrated knowledge on variety of clinic processes, regulations, policies, and procedures.
  • Coordinated with CNOIC/NCOIC of clinic to streamline administrative functions to increase service levels, reduce scheduling errors and improve weekly reporting.
  • Perform clerical and administrative functions to maintain patient data, including answering incoming phone calls and routing to proper departments.
  • Developed knowledge of the VA policies and procedures to effectively and skillfully carry out administrative functions.
  • Perform clerical duties and administrative functions associated with patient care and treatment in the outpatient clinics.
  • Provide daily routine administrative functions such as record keeping, briefing material, spreadsheets, etc.
  • Assisted staff with administrative functions, including Supplies, Mail and Patient Records.

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42. Portability

low Demand
Here's how Portability is used in Medical Support Assistant jobs:
  • Comply with policy regulations and station directives such as VA benefits eligibility and the Health Insurance Portability and Accountability Act.
  • Adhere to the Privacy Act and Health Information Portability and Accountability Act.

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43. Follow-Up Appointments

low Demand
Here's how Follow-Up Appointments is used in Medical Support Assistant jobs:
  • Process physicians' orders by transcribing appropriate data ensuring laboratory tests and follow-up appointments, etc., are accurately scheduled.
  • Scheduled new patient consultations and existing patient follow-up appointments in Outlook and set reminders for patients via email/courtesy call.
  • Checked in patients for their appointments and urology procedures; Scheduled follow-up appointments for discharged inpatients.
  • Coordinated with approximately eight clinics and specialties to schedule appropriate follow-up appointments.
  • Performed post-operative care instructions, coordination, and follow-up appointments.
  • Process physician orders, ensuring follow-up appointments are accurately scheduled.
  • Schedule follow-up appointments with outpatient clinics.
  • Scheduled outpatient and follow-up appointments.
  • Answered patient inquiries (telephone and in-person) regarding a number of issues ranging from follow-up appointments to medication renewals.
  • Manage requested consults data, follow-up appointments or treatment, and generates letters to patients informing them of clinic appointments.
  • Skilled in the preparation of all required tests, prescriptions, x-rays and follow-up appointments, including background material.
  • Inputted data requiring follow-up appointments, tests, and generated letters to patients informing them of clinic appointments.
  • Manage appointments, complete daily encounters, and schedule follow-up appointments Prepare travel arrangements and travel consults.
  • Performed check-in function for assigned clinic patients and made follow-up appointments as requested by clinic providers.
  • Work in phone call center making appointments, receiving and contracting patients for follow-up appointments.
  • Prepared check in/check out, follow-up appointments, labs and other routine exams.
  • Coordinated follow-up appointments with Mental Health, ASAP or other agencies as required.
  • Schedule patients for initial, evaluation, group, and follow-up appointments.
  • Schedule and review veteran's follow-up appointments to include cancellations and no-shows.
  • Ensured that patients receive follow-up appointments by the clinically indicated date.

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44. Outpatient Procedures

low Demand
Here's how Outpatient Procedures is used in Medical Support Assistant jobs:
  • Verified insurance benefits, obtained authorization from insurance for Outpatient Procedures.
  • Determined prior authorization for medication and outpatient procedures.

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45. Test Cases

low Demand
Here's how Test Cases is used in Medical Support Assistant jobs:
  • Involved in Design, Review and Execution of test cases.

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46. Medical Appointments

low Demand
Here's how Medical Appointments is used in Medical Support Assistant jobs:
  • Distributed the flow of daily unscheduled, urgent medical appointments based on the occupational specialization of each medical provider.
  • Arranged and scheduled all medical appointments and determined patient eligibility for services requested or recommended.
  • Verify patient demographics and schedule medical appointments as necessary to complete evaluations.
  • Provided instruction to clients on scheduling follow-up medical appointments at specialty clinics.
  • Answer questions dealing with availability of medical appointments or appointment changes.
  • Scheduled medical appointments, and determined patient eligibility for services.
  • Scheduled and coordinated medical appointments for patients seen in audiology.
  • Scheduled medical appointments for patients and conferences/meetings for staff.
  • Scheduled and coordinated medical appointments.
  • Follow high risk patient appointments, track prolonged exposure treatment records and sessions, process consults for various medical appointments.
  • Arrange and schedule initial and follow-up medical appointments and provides information regarding the clinic and the hospital policies and procedures.
  • Print VA-Form 21- 2507 (Request for Physical Examination) for upcoming Compensation and Pension medical appointments.
  • Develop scheduling templates; retrieve medical appointments, documents and reports from various automated systems, e.g.
  • Transported clients to medical appointments and served as a liaison between the client and medical staff.
  • Created and implemented a tracking system for all medical appointments from daily appointments to annual exams.
  • Schedule medical appointments for active service members, beneficiaries, and retirees at Fort Bragg clinics.
  • Maintain and update PC files of patient scheduling data as medical appointments change.
  • Schedule appropriate medical appointments needed for members to complete their MEB evaluation.
  • Assist patients in obtaining medical appointments at other clinics throughout the hospital.
  • Schedule medical appointments for patients over the telephone and in person.

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20 Most Common Skill for a Medical Support Assistant

Patient Care15%
Medical Records13.4%
Clinical Staff11.5%
Insurance Companies9.3%
Veterans6.6%
Customer Service4.8%
Chcs4.2%
Appointment Schedules4.2%

Typical Skill-Sets Required For A Medical Support Assistant

RankSkillPercentage of ResumesPercentage
1
1
Patient Care
Patient Care
11.7%
11.7%
2
2
Medical Records
Medical Records
10.5%
10.5%
3
3
Clinical Staff
Clinical Staff
9%
9%
4
4
Insurance Companies
Insurance Companies
7.3%
7.3%
5
5
Veterans
Veterans
5.2%
5.2%
6
6
Customer Service
Customer Service
3.7%
3.7%
7
7
Chcs
Chcs
3.3%
3.3%
8
8
Appointment Schedules
Appointment Schedules
3.2%
3.2%
9
9
CPR
CPR
3.2%
3.2%
10
10
Medical Facility
Medical Facility
2.7%
2.7%
11
11
Telephone Calls
Telephone Calls
2.6%
2.6%
12
12
Scheduling Appointments
Scheduling Appointments
2.4%
2.4%
13
13
Composite Health
Composite Health
2%
2%
14
14
Ahlta
Ahlta
1.8%
1.8%
15
15
Phone Calls
Phone Calls
1.8%
1.8%
16
16
Data Entry
Data Entry
1.8%
1.8%
17
17
Office Supplies
Office Supplies
1.7%
1.7%
18
18
Patient Demographics
Patient Demographics
1.6%
1.6%
19
19
Appropriate Person
Appropriate Person
1.3%
1.3%
20
20
Hipaa
Hipaa
1.3%
1.3%
21
21
Medical Staff
Medical Staff
1.2%
1.2%
22
22
Hippa
Hippa
1.2%
1.2%
23
23
Deers
Deers
1.2%
1.2%
24
24
MSA
MSA
1.2%
1.2%
25
25
Front Desk
Front Desk
1.2%
1.2%
26
26
VHA
VHA
1.1%
1.1%
27
27
Professional Staff
Professional Staff
1%
1%
28
28
Health Care
Health Care
1%
1%
29
29
Staff Members
Staff Members
1%
1%
30
30
Word Processing
Word Processing
0.9%
0.9%
31
31
Electronic Wait List
Electronic Wait List
0.9%
0.9%
32
32
Medical Care
Medical Care
0.8%
0.8%
33
33
Health Information
Health Information
0.8%
0.8%
34
34
Primary Care Physicians
Primary Care Physicians
0.8%
0.8%
35
35
Tricare
Tricare
0.8%
0.8%
36
36
Full Range
Full Range
0.7%
0.7%
37
37
Technology Application
Technology Application
0.7%
0.7%
38
38
Medical Treatment
Medical Treatment
0.7%
0.7%
39
39
Pact
Pact
0.7%
0.7%
40
40
Vital Signs
Vital Signs
0.7%
0.7%
41
41
Administrative Functions
Administrative Functions
0.7%
0.7%
42
42
Portability
Portability
0.6%
0.6%
43
43
Follow-Up Appointments
Follow-Up Appointments
0.6%
0.6%
44
44
Outpatient Procedures
Outpatient Procedures
0.6%
0.6%
45
45
Test Cases
Test Cases
0.6%
0.6%
46
46
Medical Appointments
Medical Appointments
0.6%
0.6%

33,094 Medical Support Assistant Jobs

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