Guest Service Representative jobs at Medical University of South Carolina - 310 jobs
Guest Services Representative - Evening-2
Medical University of South Carolina 4.6
Guest service representative job at Medical University of South Carolina
Are you ready to join an awesome team and make a real difference? As a GuestServicesRepresentative, you'll be the friendly face that welcomes and assists our patients, ensuring they have the best experience possible. You'll report to the Manager of GuestServices and help facilitate hotel accommodations, provide information, and assist with wayfinding. If you love helping people and thrive in a dynamic environment, we want you on our team!
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Temporary
Cost Center
CC000451 CHS - GuestServices
Pay Rate Type
Hourly
Pay Grade
Health-19
Scheduled Weekly Hours
6
Work Shift
Evening (United States of America)
Professionally greets visitors and patients upon arrival. Ascertains patients' and our visitors' needs and directs them accordingly. Educates Medical Center patients, family members, visitors and guests regarding appropriate services and available resources and assist with wayfinding. Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes. Meets key performance metrics for area and demonstrates compliance with policies/processes.
Additional Job Description
Education: High School Degree or Equivalent Work Experience: 0-6months
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************
$21k-27k yearly est. Auto-Apply 60d+ ago
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Guest Screening Services Representative
University of California System 4.6
San Francisco, CA jobs
Under the direction of Guest Screening Services leadership, the Guest Screening ServicesRepresentative's primary focus will be to ensure guest screening services are effectively delivered to patients and guests of UCSF Health. They will have responsibility to greet, screen check-in and badge patients and visitors. They will also round, survey and assist as needed in waiting areas as directed by leadership. Guest Screening ServicesRepresentatives will have responsibility for trouble shooting customer service challenges and to resolve customer service issues for the best possible outcomes for the people we serve. At times this will include escorting guests in a wheelchair to their destination, and using UCSF training for safely moving patients and guests. If lift equipment is needed, they will follow established procedures to arrange safe movement with the Transport Department. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and families in a complex environment. They will serve as a trainer and model for screening, checking-in, badging and customer service and PRIDE values for everyone that we serve. The Guest Screening ServicesRepresentative will be responsible at times to represent our department and division as requested at UCSF Health meetings. They are expected to exemplify UCSF Health values through demonstration of exceptional service and follow UCSF Health Policies and Procedures.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $32.86 - $41.01 (Hourly Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: *****************************************************************************
Required Qualifications
* This position requires flexibility to orient and work at all UCSF Medical Center locations.
* Ability to use sound judgment in responding to issues and concerns.
* Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
* Solid organizational skills and ability to multi-task with demanding timeframes.
* Working knowledge of common organization-specific and other computer application programs.
* Ability to use discretion and maintain confidentiality.
* Flexibility to orient and work at all UCSF Health locations
* Able to provide wheelchair and walking escort service for patients
* Ability to tolerate exposure to patients with various outward manifestations of illness or injury
* Strong decision making, problem solving positive attitude
* Must choose to remain positive and support department and hospital leadership and initiatives
* Demonstrated ability to use high-level discretion and maintain a high level of confidentiality
* Demonstrated skills in problem identification and escalation with good judgment to prevent errors, delays, or waste
* At least 2 years of related experience, preferably in a healthcare setting
Preferred Qualifications
* Strong skills in data analysis, project management, facilitating group work, and working in a hospital environment with systems improvement
* Ability to effectively communicate information both verbally and in writing, and to produce reports, documentations, and instructions
* Bachelor's degree in related area and / or equivalent experience / training.
$32.9-41 hourly 22d ago
Guest Services Representative - Hyde
University of California San Francisco 4.6
San Francisco, CA jobs
Under the direction of Guest Screening Services leadership, the Guest Screening ServicesRepresentative's primary focus will be to ensure guest screening services are effectively delivered to patients and guests of UCSF Health. They will have responsibility to greet, screen check-in and badge patients and visitors. They will also round, survey and assist as needed in waiting areas as directed by leadership. Guest Screening ServicesRepresentatives will have responsibility for trouble shooting customer service challenges and to resolve customer service issues for the best possible outcomes for the people we serve. At times this will include escorting guests in a wheelchair to their destination, and using UCSF training for safely moving patients and guests. If lift equipment is needed, they will follow established procedures to arrange safe movement with the Transport Department. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and families in a complex environment. They will serve as a trainer and model for screening, checking-in, badging and customer service and PRIDE values for everyone that we serve. The Guest Screening ServicesRepresentative will be responsible at times to represent our department and division as requested at UCSF Health meetings. They are expected to exemplify UCSF Health values through demonstration of exceptional service and follow UCSF Health Policies and Procedures.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $32.86 - $41.01 (Hourly Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: *****************************************************************************
Ability to use sound judgment in responding to issues and concerns.
Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
Solid organizational skills and ability to multi-task with demanding timeframes.
Working knowledge of common organization-specific and other computer application programs.
Ability to use discretion and maintain confidentiality.
Flexibility to orient and work at all UCSF Health locations
Able to provide wheelchair and walking escort service for patients
Ability to tolerate exposure to patients with various outward manifestations of illness or injury
Strong decision making, problem solving positive attitude
Must choose to remain positive and support department and hospital leadership and initiatives
Demonstrated ability to use high-level discretion and maintain a high level of confidentiality
Demonstrated skills in problem identification and escalation with good judgment to prevent errors, delays, or waste
At least 2 years of related experience, preferably in a healthcare setting
This position requires flexibility to orient and work at all UCSF Medical Center locations.
Strong skills in data analysis, project management, facilitating group work, and working in a hospital environment with systems improvement
Ability to effectively communicate information both verbally and in writing, and to produce reports, documentations, and instructions
Bachelor's degree in related area and / or equivalent experience / training.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
$32.9-41 hourly 33d ago
Guest Services Representative - Hyde
University of California System 4.6
San Francisco, CA jobs
Under the direction of Guest Screening Services leadership, the Guest Screening ServicesRepresentative's primary focus will be to ensure guest screening services are effectively delivered to patients and guests of UCSF Health. They will have responsibility to greet, screen check-in and badge patients and visitors. They will also round, survey and assist as needed in waiting areas as directed by leadership. Guest Screening ServicesRepresentatives will have responsibility for trouble shooting customer service challenges and to resolve customer service issues for the best possible outcomes for the people we serve. At times this will include escorting guests in a wheelchair to their destination, and using UCSF training for safely moving patients and guests. If lift equipment is needed, they will follow established procedures to arrange safe movement with the Transport Department. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and families in a complex environment. They will serve as a trainer and model for screening, checking-in, badging and customer service and PRIDE values for everyone that we serve. The Guest Screening ServicesRepresentative will be responsible at times to represent our department and division as requested at UCSF Health meetings. They are expected to exemplify UCSF Health values through demonstration of exceptional service and follow UCSF Health Policies and Procedures.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $32.86 - $41.01 (Hourly Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: *****************************************************************************
Required Qualifications
* Ability to use sound judgment in responding to issues and concerns.
* Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
* Solid organizational skills and ability to multi-task with demanding timeframes.
* Working knowledge of common organization-specific and other computer application programs.
* Ability to use discretion and maintain confidentiality.
* Flexibility to orient and work at all UCSF Health locations
* Able to provide wheelchair and walking escort service for patients
* Ability to tolerate exposure to patients with various outward manifestations of illness or injury
* Strong decision making, problem solving positive attitude
* Must choose to remain positive and support department and hospital leadership and initiatives
* Demonstrated ability to use high-level discretion and maintain a high level of confidentiality
* Demonstrated skills in problem identification and escalation with good judgment to prevent errors, delays, or waste
* At least 2 years of related experience, preferably in a healthcare setting
* This position requires flexibility to orient and work at all UCSF Medical Center locations.
Preferred Qualifications
* Strong skills in data analysis, project management, facilitating group work, and working in a hospital environment with systems improvement
* Ability to effectively communicate information both verbally and in writing, and to produce reports, documentations, and instructions
* Bachelor's degree in related area and / or equivalent experience / training.
$32.9-41 hourly 32d ago
Per Diem Guest Screening Services Representative
University of California System 4.6
San Francisco, CA jobs
. Under the direction of Guest Screening Services leadership, the Guest Screening ServicesRepresentative's primary focus will be to ensure guest screening services are effectively delivered to patients and guests of UCSF Health. They will have responsibility to greet, screen check-in and badge patients and visitors. They will also round, survey and assist as needed in waiting areas as directed by leadership. Guest Screening ServicesRepresentatives will have responsibility for trouble shooting customer service challenges and to resolve customer service issues for the best possible outcomes for the people we serve. At times this will include escorting guests in a wheelchair to their destination, and using UCSF training for safely moving patients and guests. If lift equipment is needed, they will follow established procedures to arrange safe movement with the Transport Department. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and families in a complex environment. They will serve as a trainer and model for screening, checking-in, badging and customer service and PRIDE values for everyone that we serve. The Guest Screening ServicesRepresentative will be responsible at times to represent our department and division as requested at UCSF Health meetings. They are expected to exemplify UCSF Health values through demonstration of exceptional service and follow UCSF Health Policies and Procedures.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $32.86 - $41.01 (Hourly Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: *****************************************************************************
Required Qualifications
* This position requires flexibility to orient and work at all UCSF Medical Center locations.
* Ability to use sound judgment in responding to issues and concerns.
* Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
* Solid organizational skills and ability to multi-task with demanding timeframes.
* Working knowledge of common organization-specific and other computer application programs.
* Ability to use discretion and maintain confidentiality.
* Flexibility to orient and work at all UCSF Health locations
* Able to provide wheelchair and walking escort service for patients
* Ability to tolerate exposure to patients with various outward manifestations of illness or injury
* Strong decision making, problem solving positive attitude
* Must choose to remain positive and support department and hospital leadership and initiatives
* Demonstrated ability to use high-level discretion and maintain a high level of confidentiality
* Demonstrated skills in problem identification and escalation with good judgment to prevent errors, delays, or waste
* At least 2 years of related experience, preferably in a healthcare setting
Preferred Qualifications
* Strong skills in data analysis, project management, facilitating group work, and working in a hospital environment with systems improvement
* Ability to effectively communicate information both verbally and in writing, and to produce reports, documentations, and instructions
* Bachelor's degree in related area and / or equivalent experience / training.
$32.9-41 hourly 22d ago
Guest Service Representative
Thousand Oaks 3.7
Thousand Oaks, CA jobs
At Nothing Bundt Cakes, the GuestServicesRepresentative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations
and making sure their orders go off without a hitch. You'll make everyone feel
welcome, and you'll create an environment of generosity, happiness, and joy in your
community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
You don't have to be 18 to work here, so students can join us.
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job. Compensation: $15.50 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
$15.5 hourly Auto-Apply 60d+ ago
Guest Services Representative, University Club
University of Southern California 4.1
Los Angeles, CA jobs
From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values.
We are seeking a GuestServicesRepresentative to join our rapidly growing team.
The Opportunity:
Customer service is our number one priority, and the Restaurant GuestServicesRepresentative will be responsible for upholding our high standards of excellence as you welcome our guests. You will help to ensure that our energetic, friendly, hardworking, and warm work environment flows throughout the kitchen and dining room. As a GuestServicesRepresentative, you have the opportunity to provide an exceptional experience for every guest that walks in our door and leave them with a lasting impression.
The Accountabilities:
* Provide customer services to faculty, staff, students, and guests. Meet and greet guests. Provide necessary information to guests.
* Maintain the cleanliness of the facilities, equipment, and service wear.
* Assist in set-up and break-down of dining room, serving area, buffets, coffee stations, and product displays.
* Stock and maintain all supplies, food items, and utensils.
* Provide basic hot and cold food and beverage preparation service.
* Serve food and beverages to customers.
* Assemble and package food and beverage products.
* Interpret and execute directions and requests on Banquet Event Order forms.
* Provide basic audio-visual service and support.
* Open and close facilities as required.
* Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures.
* Adhere to department service standards and to all health, safety and university rules and regulations.
* Attend and participate in meetings as required.
* Report to station, ready to work at the time work assignment is scheduled to begin.
* Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The Qualifiers:
* Minimum Education: High School degree not required
* Minimum Experience: 0 - 6 months
* Minimum Field of Expertise:
* Demonstrated customer service experience
* Experience working in a fast paced environment
* Ability to communicate effectively in English
* Ability to lift up to 50 lbs.
* Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
* In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.
What We Prefer:
* Preferred Education: High School or equivalent
* Preferred Experience: One year in high volume fast food restaurant/hotel or other food service operation.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit *****************************************
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
FIGHT ON!
The hourly rate for this position is $25.50. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.
Minimum Education: Less than high school
Minimum Experience: 0 - 6 months
Minimum Field of Expertise: Demonstrated customer service experience. Experience working in a fast paced working environment. Ability to effectively communicate in English. Ability to lift up to 50 lbs.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law.
* Notice of Non-discrimination
* Employment Equity
* Read USC's Clery Act Annual Security Report
* USC is a smoke-free environment
* Digital Accessibility
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
*************************************************************
$25.5 hourly Auto-Apply 21d ago
Guest Service Representative
Mt Pleasant 4.6
Charleston, SC jobs
At Nothing Bundt Cakes, we refer to our guestservicesrepresentatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
You don't have to be 18 to work here, so students can join us.
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
$21k-24k yearly est. Auto-Apply 60d+ ago
Guest Service Representative
Mt Pleasant 4.6
Charleston, SC jobs
The Nothing Bundt Cakes (NbC) GuestServiceRepresentative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The GuestServiceRepresentative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The GuestServiceRepresentative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Servant's Heart
Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Keeps the good of the team or guest ahead of personal interests or gain.
Displays humility and empathy in interactions with others.
Spirit of a Champion
Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine Connections
Projects warmth, enthusiasm, and optimism that attracts others.
Builds positive, productive relationships with all team members.
Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
Applicants must be 16 years of age or older.
While no formal education or work experience is required, previous guestservice experience at a bakery, restaurant or retail store is a plus.
Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
$21k-24k yearly est. Auto-Apply 60d+ ago
Guest Service Representative
Asheville 3.9
Asheville, NC jobs
1838 Hendersonville Road, Suite A-102 Asheville, NC 28803 Full-time and Part-time positions available in GuestService, Back of House (Baking and Frosting), and Shift Lead Our mission is to Bring the Joy every day! Through working hard and having fun, we love to create a warm and welcoming place for our guests and employees, and with teamwork and guidance, we cultivate an incredible work environment for our team on a daily basis. The Nothing Bundt Cakes (NbC) GuestServiceRepresentative creates a welcoming environment for our guests, offers creative solutions for celebratory occasions and sells our delicious cakes. The GSR is the first point of brand contact in our bakery and serves in an essential role to create a memorable experience and leave a positive, lasting impression.
Our managers are committed to your success and further development, within the brand and overall career. You will gain industry-demanding experience at the highest level and with an emphasis on celebration!
Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm
Maintains strong product knowledge to educate guests
Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
Processes guest orders efficiently and accurately utilizing point-of-sale system
Upholds a clean and organized bakery, which includes routine sweeping/mopping of the floor, and cleaning of countertops, windows and other surfaces.
Maintains a consistent work attendance and punctuality record.
Education, Certifications and Work Experience Requirements:
Applicants must be 14 years of age or older. Applicants under 18 years old are required to get a NC Workers Permit
Benefits:
Matching 401(K) (age 21+)
50% in-bakery discount
Flexible Scheduling
Work/life balance
$15 per hour (20+ hours per week)
Compensation: $12.00 - $15.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
$12-15 hourly Auto-Apply 60d+ ago
Athletics Events & Guests Services Representative
California State University System 4.2
Sacramento, CA jobs
Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit *********************************************************************************************************************************************************** .
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit ************************************************************************* .
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at ************************** .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
COVID-19 Vaccine Certification Information:
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at ****************************************************** and questions may be sent to ***********************
Eligibility Verification
Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: Aug 08 2024 Pacific Daylight Time
Applications close:
$30k-38k yearly est. Easy Apply 21d ago
Galaxy Park, Guest Services Representative
AEG 4.6
Carson, CA jobs
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Position Summary:
The Galaxy Park, GuestServicesRepresentative is responsible for providing an excellent guest experience for all guests at Galaxy Park. The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving and collecting payments.
Essential Functions:
Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies.
Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.
Process POS transactions including selling of merchandise and beverages. Additionally, assists Program Coordinator in registering customers for programs, booking field rentals, booking birthday parties etc.
Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor
Ability to help setup or breakdown all equipment as necessary (areas to include but are not limited to Futsal Courts, Pickleball Courts, Padel Courts, Event Spaces & Common Areas).
Required Qualifications:
A minimum education level of: High School Diploma or its equivalency.
A minimum of 1-2 years of related work experience.
Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.
Must be able to stand consistently for a minimum of 6 hours and withstand various weather elements such as high temperatures, cold, wind and rain.
Must be able to work evenings and are required to be available to work weekends and holidays.
Excellent customer service skills.
Ability to lift, push, pull up to 50 lbs.
Pay Scale: $20.48
Bonus:
This position is not eligible for a bonus under the current bonus plan requirements.
Benefits:
This position may be eligible for benefits (ACA qualification).
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
Employer does not offer work visa sponsorship for this position.
$20.5 hourly Auto-Apply 7d ago
Dignity Health Sports Park, Guest Service Representative (Part-Time)
AEG Worldwide 4.6
Carson, CA jobs
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Job Summary
The GuestServicesRepresentative is responsible for providing an excellent guest experience for all internal and external guests of the venue. The incumbent monitors entry to the venue and provides guest escorts to various spaces inside the facility.
Essential Functions
Provide excellent guestservices at events by performing AEG Encore service. Always attending to guests needs.
Answer guest inquires and provide information and/or directions. Escalating issues/problems to GuestServices Lead when necessary.
Scan and check for valid tickets at entry gates.
Control ticket access points by checking guest's tickets to ensure they are allowed into the appropriate areas.
Assisting guest with seating problems or issues, ensuring quick resolution and escalating when necessary.
Other duties as assigned
Required Qualifications
High School Diploma or its equivalency
0-2 years of related work experience preferably in the sports/entertainment venue environment.
Must be able to work evenings and are required to be available to work all weekends and holiday.
Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain.
Excellent customer service skills
Payscale: $20.48
Bonus:
This position is not eligible for a bonus under the current bonus plan requirements.
Benefits:
This position may be eligible for benefits (ACA qualification).
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
Employer does not offer work visa sponsorship for this position.
$20.5 hourly Auto-Apply 5d ago
Velodrome- Guest Service Representative
AEG Worldwide 4.6
Carson, CA jobs
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Position Summary:
The Velodrome Sports Center GuestServiceRepresentative is a part-time role responsible for providing an excellent guest experience for all guests of the VELO Sports Center. The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving, up-selling VELO Sports Center programming, merchandise, events, and collecting payments.
Essential Functions:
Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, events, and policies.
Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.
Assists supervisors in registering customers for programs, events, booking court and/or track rentals, and upselling VELO Sports Center merchandise when possible
Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisors.
Maintain VELO lobby and surrounding work areas clean and clutter free.
Ability to help setup or breakdown volleyball, basketball and pickleball equipment as necessary.
Routinely work with National federations, club organizations to assists with their needs (i.e. US National Cycling Team and US Para Cycling).
Required Qualifications:
A minimum education level of: High School Diploma or its equivalency
A minimum of 0-2 years of related work experience preferably in the sports/entertainment venue environment.
Must be able to work evenings and are required to be available to work all weekends and holiday.
Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain.
Excellent customer service skills
Ability to lift, push, pull up to 50lbs.
Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.
Payscale: $20.48
Bonus:
This position is not eligible for a bonus under the current bonus plan requirements.
Benefits:
This position may be eligible for benefits (ACA qualification).
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
Employer does not offer work visa sponsorship for this position
$20.5 hourly Auto-Apply 60d+ ago
Soccer Center, Guest Services Representative (Part-Time)
AEG Worldwide 4.6
Torrance, CA jobs
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Position Summary:
The GuestServicesRepresentative is responsible for providing an excellent guest experience for all guests of the Torrance Soccer Center. The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving and collecting payments.
Essential Functions:
Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies.
Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.
Assists the Program Coordinator with registering customers for programs, coordinating field rentals, and managing the booking and hosting of birthday parties and other events, ensuring a smooth and customer experience.
Support the on-site café by selling food and beverages as needed, delivering timely service and contributing to a positive guest experience.
Knowledge of all facility protocols to help ensure guests are following are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor.
Ability to help setup or breakdown volleyball and futsal equipment as necessary.
Required Qualifications:
A minimum education level of: High School Diploma or its equivalency.
A minimum of 1-2 years of related work experience.
Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.
Must be able to stand consistently for a minimum of 2 hours.
Must be able to work evenings and are required to be available to work weekends and holidays.
Excellent customer service skills.
Ability to lift, push, pull up to 25 lbs.
Pay Scale: $20.48
Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.
Benefits: Part-time: This position is not currently eligible for benefits.
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
$20.5 hourly Auto-Apply 60d+ ago
Guest Service Representative
Hickory 3.6
Hickory, NC jobs
Benefits:
Employee discounts
Flexible schedule
Opportunity for advancement
The Nothing Bundt Cakes (NbC) GuestServiceRepresentative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The GuestServiceRepresentative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The GuestServiceRepresentative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Servant's Heart
Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Keeps the good of the team or guest ahead of personal interests or gain.
Displays humility and empathy in interactions with others.
Spirit of a Champion
Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine Connections
Projects warmth, enthusiasm, and optimism that attracts others.
Builds positive, productive relationships with all team members.
Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
Applicants must be 16 years of age or older.
While no formal education or work experience is required, previous guestservice experience at a bakery, restaurant or retail store is a plus.
Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $10.00 - $12.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
$10-12 hourly Auto-Apply 60d+ ago
Guest Services Representative - Full-Time
Embassy Suites Asheville Downtown 3.9
Asheville, NC jobs
Job Description
Join Our Team as a GuestServicesRepresentative at the Embassy Suites by Hilton Asheville Downtown!
At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We're looking for a friendly, dedicated, and reliable GuestServicesRepresentative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay.
What You'll Do:
Greet guests warmly and assist them with check-in and check-out processes.
Answer questions, provide local information, and assist with special requests to enhance the guest experience.
Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
Manage reservations, cancellations, and modifications as needed.
Communicate effectively with other departments to ensure guests' needs are met.
Handle guest complaints and issues with professionalism, working towards a resolution.
Maintain an organized front desk area and assist with other administrative duties as needed.
What You'll Bring:
High school diploma or equivalent.
Previous experience in a customer service or hospitality role preferred.
Strong communication skills and a friendly, welcoming demeanor.
Ability to stay calm under pressure and address guest needs with a positive attitude.
Flexibility to work weekends, evenings, and holidays as required.
Basic computer skills and experience with hotel management software a plus.
Why You'll Love Working Here:
Competitive pay and comprehensive benefits, including medical and dental from day one.
Paid time off (PTO) for all team members, because we value your well-being.
Team Member Recognition Program to celebrate your achievements.
Discounts on hotel stays and dining.
Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.
About Us:
At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.
Location:
Embassy Suites by Hilton Asheville Downtown | 192 Haywood Street, Asheville, NC 28801
$22k-30k yearly est. 15d ago
Guest Services Agent
Hilton Charlotte University Place 4.0
Charlotte, NC jobs
Job Description
We are looking for GuestServices Agents/Front Desk Associates to make clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, informing them about the hotel's facilities, ensuring stellar customer service, and providing memorable hospitality experiences for our guests.
If you have previous hospitality experience and are familiar with hotel procedures, like reservations and check-in/check-out processes, we'd like to meet you. Our ideal candidate will have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guestservices and our hotel's image by answering guests' requests and making sure our visitors are satisfied.
We are currently looking to fill (2) full-time and (2) part-time openings with either AM or PM availability, with ideal candidates being able to work both. Candidates must be able to work varied shifts to include weekends and holidays as business demands dictate.
Compensation:
$17 per hour
Responsibilities:
Provide upscale guestservice experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Promptly address guests' requests
Actively listen to and resolve complaints
Ensure guests with special needs receive personalized services
Coordinate and manage communication between guests and staff, and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences, and programs offered
Liaise with Housekeepers and F&B Staff to provide an overall comfortable guest experience
Examine daily duties, assign tasks, and check on progress
Recommend local tourist spots, including places to dine and shop
Establish friendly relationships with regular hotel clients
Qualifications:
Skills
Proven work experience as a GuestService Agent/Front Desk or similar role with Hilton-brand experience preferred.
Hands-on experience with Hotel Management software (On-Q, a plus)
Proficiency in English; knowledge of other languages is a plus
Customer service driven with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills, along with the ability to motivate a team to high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Customer service: 1 year (Preferred), Hotel: 1 year (Preferred), Front desk: 1 year (Preferred)
About Company
Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!
$17 hourly 12d ago
Guest Services Agent
Hilton Charlotte University Place 4.0
Charlotte, NC jobs
We are looking for GuestServices Agents/Front Desk Associates to make clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, informing them about the hotel's facilities, ensuring stellar customer service, and providing memorable hospitality experiences for our guests.
If you have previous hospitality experience and are familiar with hotel procedures, like reservations and check-in/check-out processes, we'd like to meet you. Our ideal candidate will have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guestservices and our hotel's image by answering guests' requests and making sure our visitors are satisfied.
We are currently looking to fill (2) full-time and (2) part-time openings with either AM or PM availability, with ideal candidates being able to work both. Candidates must be able to work varied shifts to include weekends and holidays as business demands dictate.
Provide upscale guestservice experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Promptly address guests' requests
Actively listen to and resolve complaints
Ensure guests with special needs receive personalized services
Coordinate and manage communication between guests and staff, and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences, and programs offered
Liaise with Housekeepers and F&B Staff to provide an overall comfortable guest experience
Examine daily duties, assign tasks, and check on progress
Recommend local tourist spots, including places to dine and shop
Establish friendly relationships with regular hotel clients
Skills
Proven work experience as a GuestService Agent/Front Desk or similar role with Hilton-brand experience preferred.
Hands-on experience with Hotel Management software (On-Q, a plus)
Proficiency in English; knowledge of other languages is a plus
Customer service driven with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills, along with the ability to motivate a team to high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Customer service: 1 year (Preferred), Hotel: 1 year (Preferred), Front desk: 1 year (Preferred)
$25k-30k yearly est. 60d+ ago
Guest Services Representative (Concierge)
Medical University of South Carolina 4.6
Guest service representative job at Medical University of South Carolina
Are you ready to join an awesome team and make a real difference? As a GuestServicesRepresentative, you'll be the friendly face that welcomes and assists our patients, ensuring they have the best experience possible. You'll report to the Manager of GuestServices and help facilitate accommodations, provide information, and assist with wayfinding.
If you love helping people and thrive in a dynamic environment, we want you on our team!
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC000451 CHS - GuestServices
Pay Rate Type
Hourly
Pay Grade
Health-19
Scheduled Weekly Hours
40
Work Shift
The GuestServicesRepresentative reports to the Manager of GuestServices. Under general supervision, the GuestServicesRepresentative covers inpatient and outpatient House Concierge units and information services areas. In addition,this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors.
The GuestServicesRepresentative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.
Additional Job Description
Education:
High School Degree or Equivalent
Work Experience:
0-6months
Physical Requirements:
Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that cannot assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************
$21k-27k yearly est. Auto-Apply 60d+ ago
Learn more about Medical University of South Carolina jobs