User Experience Designer jobs at Medtronic

NMS Health is a trusted leader in occupational health, specializing in simplifying healthcare screenings for clients and their employees. With an easy-to-use platform, Pod, we manage every step of the process, from scheduling to results, ensuring efficiency and quality oversight. Supported by a national network of over 3,500 clinics, 4,500 labs, and 9,500 vaccine-enabled pharmacy partners, we ensure convenient access to health services nationwide. Our services include drug and alcohol screenings, physicals, immunizations, OSHA medical surveillance, and return-to-work exams, among others. By focusing on speed, compliance, and customer support, we aim to help organizations maintain a healthy and safe workforce while reducing administrative burdens. ********************** Role Overview As our UI/UX Designer & Front-End Developer, you will lead user experience design while implementing modern, responsive front-end code. You will work across product, engineering, and operations to improve workflows, build intuitive interfaces, and shape the long-term vision of our proprietary systems. This role is ideal for someone who is: Truly passionate about design Obsessed with clean, modern user experience A great communicator Flexible, collaborative, and eager to iterate Excited to build something meaningful in healthcare tech Motivated by growth, challenge, and long-term opportunity Interested in salary and equity as part of a growing company Key Responsibilities Lead UX/UI design initiatives for new features and upgrades across our proprietary platforms Build wireframes, mockups, prototypes, and design systems in Figma Develop front-end components using HTML, CSS, JavaScript, and Bootstrap Translate design concepts into pixel-perfect, production-ready interfaces Work closely with product owners and engineers to refine specifications Conduct user testing and incorporate feedback through iterative design Maintain and evolve a consistent, modern design system Enhance the user experience to reduce friction and create operational efficiencies Grow into a core contributor with increasing responsibility as our products scale Required Skills & Experience 2-6 years of UI/UX and front-end development experience (or portfolio that clearly demonstrates equivalent skill) Proficiency in: HTML, CSS, JavaScript Bootstrap Modern UI/UX best practices Figma (prototyping, components, design systems) Strong portfolio with clean, user-centered design examples Excellent communication and interpersonal skills Ability to think through user flows, logic, and system interactions Comfort designing for responsive and mobile-first environments Adaptability to evolving product needs and feedback Preferred Qualifications Experience with healthcare tech, SaaS products, or workflow-heavy interfaces Familiarity with React/Vue or modern JavaScript frameworks Understanding of accessibility guidelines (WCAG) Experience working with API-driven front-end environments Interest in design strategy, brand development, or product ownership What We Offer Competitive salary based on experience Equity opportunities for long-term contributors Growth path into senior UI/UX, design lead, or product design roles Hands-on influence over high-impact healthcare technology Creative ownership and a collaborative team environment The ability to directly shape software used by some of the world's largest companies

Agilent is seeking a meticulous and collaborative Digital UI Production Designer to join our Agilent.com UX Team. This role plays a key part in improving the user experience across our global e-commerce platform through data-driven design experimentation and continuous optimization. If you're passionate about pixel-perfect execution, accessibility, and flawless designer-developer teamwork, we'd love to hear from you. Key Responsibilities Transform approved design concepts into production-ready UI assets using Figma, ensuring transparency and precision for developers. Lead designer-developer handoff with interactive prototypes, adaptable breakpoints, and clear documentation of animations and edge cases. Maintain and evolve the design system by reusing and extending components, tokens, and patterns. Ensure accessibility compliance (WCAG 2.x Level A) across all design variants. Collaborate daily with UX designers, developers, IT, and product teams to deliver high-impact A/B test variants. Coordinate and maintain version control in Figma for efficient tracking and reuse. Support experiment launches with rapid iterations and design QA feedback. Qualifications Bachelor's or Master's degree or equivalent experience. 1+ years of experience in UI or production design for adaptable web or e-commerce platforms. Advanced proficiency in Figma (components, variants, auto layout). Familiarity with front-end technologies (HTML/CSS) for effective developer communication. Experience working with design systems and maintaining scalable UI libraries. Strong understanding of accessibility standards (WCAG 2.1/2.2). Portfolio showcasing pixel-perfect execution and collaborative delivery. Bonus: Experience with Adobe Target, Storybook, Jira, or automated visual regression testing. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 11, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $76,080.00 - $142,650.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: OccasionalShift: DayDuration: No End DateJob Function: Marketing

Are you an EFDA looking for a new dental home? Are you looking for a path for growth? Or, are you looking for some extra money an you just want to sub? We are looking for an EFDA for our high-energy, forward-thinking dental practice. We are a stable, non-corporate, private practice that has been in business for nearly 50 years. Last year, we produced over $10 million in sales and we are looking to grow. You can work flexible days and hours...early morning, evening, and weekend opportunities if you'd like to supplement your current job or if you are looking for full-time hours. Full-time position: base rate + bonus + health insurance, vision insurance, dental, life insurance, 401(K), 401(K) match. If this sounds "like you", please send your resume today!

We are seeking a talented and creative UI/UX Designer to join our team. The ideal candidate will be responsible for designing intuitive, engaging, and user-centered digital experiences. You will work closely with product managers, developers, and other stakeholders to translate user needs and business goals into elegant and functional designs. Key Responsibilities: Conduct user research and analyze user behavior to inform design decisions. Create wireframes, prototypes, and high-fidelity mockups for web and mobile applications. Collaborate with cross-functional teams to define and implement innovative solutions for product direction, visuals, and experience. Design user interfaces that are visually appealing and consistent with brand guidelines. Conduct usability testing and iterate designs based on feedback. Stay up-to-date with industry trends, tools, and best practices in UI/UX design. Ensure designs are accessible and responsive across different devices and platforms. Requirements: Proven experience as a UI/UX Designer or similar role. Proficiency in design tools such as Figma, Adobe XD, Sketch, or similar. Strong portfolio showcasing UI/UX design work. Understanding of HTML, CSS, and JavaScript is a plus. Excellent communication and collaboration skills. Attention to detail and a passion for creating great user experiences. Compensation, Benefits and Duration Minimum Compensation: USD 48,000 Maximum Compensation: USD 168,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post

UI/UX Designer We are seeking a talented and passionate UI/UX Designer to join our team for a new and exciting project focused on enhancing the customer experience at Dave & Buster's. This project will involve analyzing customer feedback, behavior, and business metrics to identify pain points and opportunities. The UI/UX Designer will be crucial in translating these insights into intuitive, engaging, and data-driven design solutions that will ultimately improve customer satisfaction, loyalty, and business performance. Responsibilities: User Research & Analysis: Conduct user research to understand customer behaviors, needs, and motivations through methods like surveys, interviews, and usability testing. Collaborate with data analysts and stakeholders to interpret customer experience data and translate it into actionable design insights. Create user personas, journey maps, and user flows to visualize and communicate the customer experience. Design & Prototyping: Design and prototype intuitive and user-centered interfaces for web and mobile applications, focusing on key customer touchpoints (e.g., game-play experience, food and beverage ordering, loyalty program). Develop wireframes, mockups, and interactive prototypes to effectively communicate design ideas. Translate research findings and business requirements into effective design solutions. Collaboration & Communication: Work closely with cross-functional teams, including product managers, data analysts, engineers, and marketers, to ensure a cohesive and effective product design. Present design concepts and rationale to stakeholders, incorporating feedback and iterating on designs. Participate in brainstorming sessions and workshops to generate creative solutions to complex problems. Qualifications: Proven experience as a UI/UX Designer, with a strong portfolio showcasing a range of projects and demonstrating your design process. Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar. Solid understanding of user-centered design principles, information architecture, and usability best practices. Experience with user research methods, including interviews, surveys, and usability testing. Excellent communication, collaboration, and problem-solving skills. Ability to work effectively in a fast-paced, iterative environment. A passion for the entertainment and hospitality industry is a plus. Bonus Points: Experience working on projects involving customer experience analysis and data-driven design. Knowledge of HTML, CSS, and front-end development frameworks. Experience with a/b testing and data analysis tools. Familiarity with the Dave & Buster's brand and customer base. Compensation, Benefits and Duration Minimum Compensation: USD 50,000 Maximum Compensation: USD 175,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post

Key Responsibilities: Translate concepts and business requirements into user flows, wireframes, mockups, and interactive prototypes. Design UI elements and experiences that are user-friendly, accessible, and visually appealing. Conduct user research, usability testing, and competitor analysis to inform design decisions. Collaborate with product managers, developers, and other stakeholders throughout the product lifecycle. Maintain and evolve design systems, style guides, and component libraries. Ensure consistency in brand identity and UI standards across all digital touchpoints. Gather and evaluate user feedback to improve overall product usability. Required Qualifications: 5 years of experience in UX/UI design Proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, InVision, or similar. Solid understanding of user-centered design principles and best practices. Deep understanding of design systems, accessibility, and usability best practices. Strong visual design skills with an eye for typography, color, spacing, and layout. Excellent communication and collaboration skills. Preferred Qualifications: Experience working in Agile/Scrum environments. Familiarity with HTML, CSS, or front-end frameworks (not mandatory, but a plus). Experience with design systems and accessibility standards (WCAG). Strong portfolio showcasing UX/UI design work on real-world applications. Compensation, Benefits and Duration Minimum Compensation: USD 48,000 Maximum Compensation: USD 168,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post

Key Responsibilities: Design end-to-end user experiences for web platforms, from user flows and wireframes to final UI mockups and prototypes. Translate business and user requirements into intuitive, scalable web interfaces using responsive and accessible design principles. Collaborate with cross-functional teams including product owners, frontend/back-end developers, and QA to ensure design feasibility and consistency. Conduct user research, usability testing, and competitive analysis to validate and iterate design decisions. Leverage data insights (e.g., heatmaps, analytics, A/B testing) to refine user interfaces and optimize engagement. Advocate for the user throughout the design and development process; maintain high standards for usability and visual design. Maintain and contribute to the design system or component libraries to ensure consistent visual language across digital products. Deliver design specifications and assets to development teams and support them during implementation to ensure pixel-perfect delivery. Required Skills & Experience: 5+ years of experience in UX/UI design for web-based products or digital platforms. Proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, InVision, etc. Strong understanding of responsive web design, accessibility (WCAG standards), and modern UI trends. Ability to create personas, journey maps, wireframes, prototypes, and design documentation. Experience working closely with product teams and developers in Agile/Scrum environments. Familiarity with HTML/CSS concepts to communicate effectively with developers (coding not required). Strong portfolio demonstrating user-centric design thinking and web implementation experience. Excellent visual communication, attention to detail, and a passion for clean, usable design. Compensation, Benefits and Duration Minimum Compensation: USD 48,000 Maximum Compensation: USD 168,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is not available for independent contractors No applications will be considered if received more than 120 days after the date of this post

Key Responsibilities 7+ years of professional experience as a UI designer, Strong understanding of the life cycle process of website development (discovery, planning, design, requirements, coding, testing, and user testing and evaluation) Experience carrying designs from start to finish, from wireframes to delivery of final high-fidelity UI mockups Experience establishing and maintaining rapid customer feedback loops to inform design at critical stages Create wireframes and iterate with clients based on desired features Present clear ideas and concepts to clients and other team members Hand on experience in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat), Sketch, PowerPoint, Invision, Figma Understanding of HTML, JavaScript, CSS is a plus Compensation, Benefits and Duration Minimum Compensation: USD 36,000 Maximum Compensation: USD 127,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is not available for independent contractors No applications will be considered if received more than 120 days after the date of this post

Job Title: UI/UX Designer Position Overview: We are seeking a creative and experienced UI/UX Designer to join our team and help shape the digital experiences of our products and services. The UI/UX Designer will be responsible for designing intuitive and visually appealing user interfaces, as well as crafting seamless user experiences that drive engagement and satisfaction. Key Responsibilities: Collaborate with product managers, engineers, and other stakeholders to define project goals, user requirements, and design objectives. Conduct user research, usability testing, and analysis to gather insights and inform design decisions. Develop wireframes, prototypes, and user flows to visualize and communicate design concepts and interactions. Create high-fidelity UI designs that are visually appealing, intuitive to use, and consistent with brand guidelines. Ensure that all design solutions meet accessibility standards and best practices. Iterate on designs based on feedback, user testing results, and data-driven insights. Work closely with development teams to ensure that designs are implemented accurately and effectively. Stay current on industry trends, best practices, and emerging technologies in UI/UX design. Collaborate with cross-functional teams to drive the adoption of design thinking and user-centered design principles throughout the organization. Contribute to the evolution of our design system and style guide, maintaining consistency and coherence across all digital touchpoints. Qualifications: Bachelor's degree in Design, Human-Computer Interaction, or related field; Master's degree preferred. Proven experience in UI/UX design, with a strong portfolio showcasing a diverse range of projects. Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar. Solid understanding of user-centered design principles, usability best practices, and interaction design concepts. Experience conducting user research, usability testing, and analysis. Strong visual design skills, with an eye for typography, color, and layout. Excellent communication and collaboration skills, with the ability to present and justify design decisions to stakeholders. Ability to work effectively in a fast-paced, agile environment, managing multiple projects and priorities simultaneously. Experience working with development teams to implement designs using HTML, CSS, and JavaScript is a plus. Knowledge of accessibility standards and guidelines (e.g., WCAG) is a plus.

We are seeking a highly experienced Senior UI/UX Designer to lead and elevate the design and user experience of our digital products. You will play a critical role in shaping product strategy, driving innovation, and mentoring junior designers. The ideal candidate is passionate about crafting exceptional user experiences, has a strong design vision, and thrives in a collaborative environment. Key Responsibilities Lead the end-to-end design process from discovery, research, wireframing, prototyping, visual design, to delivery. Collaborate closely with product managers, business stakeholders, and engineering teams to define product direction and design strategy. Translate complex business requirements into simple, elegant, and engaging user experiences. Conduct advanced user research, persona development, journey mapping, and usability testing to inform design decisions. Establish and evolve the organization's design system, style guide, and design standards for consistency across all platforms. Provide art direction, design reviews, and constructive feedback to mid/junior UI/UX designers. Ensure designs meet accessibility (WCAG) and responsive design best practices. Stay updated on emerging design trends, tools, and technologies to drive innovation. Required Skills & Competencies Proven expertise with design and prototyping tools like Figma, Adobe XD, Sketch, and InVision. Strong portfolio demonstrating complex UX workflows, visual design excellence, and measurable business impact. Advanced understanding of user-centered design, interaction design principles, and usability heuristics. Solid understanding of responsive design, design systems, and accessibility standards. Working knowledge of HTML/CSS and collaboration with development teams. Excellent stakeholder management, leadership, communication, and presentation skills. Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment. Compensation, Benefits and Duration Minimum Compensation: USD 48,000 Maximum Compensation: USD 168,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post

Greetings Everyone About the Role We are seeking a talented and creative UI/UX Designer who is passionate about crafting intuitive, elegant, and impactful digital experiences. In this role, you will bridge the gap between visual design and user experience-creating engaging, user-centered designs that delight customers and drive business outcomes. As a core member of our product design team, you'll collaborate with cross-functional teams to transform complex requirements into seamless, user-friendly interfaces across web and mobile platforms. Key Responsibilities User Interface (UI) Design Design polished, pixel-perfect, responsive UI components, layouts, and interactions Develop consistent visual styles and design systems across all digital platforms Ensure designs align with brand guidelines, accessibility standards (WCAG), and usability best practices User Experience (UX) Design Create wireframes, prototypes, user flows, and journey maps based on research and requirements Participate in user research and usability testing to uncover insights and validate design decisions Collaborate with product managers and engineers to ensure a cohesive end-to-end experience Cross-functional Collaboration Work closely with developers to bring designs to life with attention to detail Communicate design rationale and advocate for user-centered design thinking Iterate designs based on user feedback, business goals, and technical feasibility Qualifications Experience & Education 3-6 years of experience as a UI/UX Designer or in a similar role Bachelor's degree in Design, Human-Computer Interaction, Visual Arts, or related field Strong portfolio showcasing UI/UX work across web and/or mobile products Design Skills & Tools Proficiency in design tools such as Figma, Sketch, Adobe XD, or InVision Understanding of HTML, CSS, and responsive frameworks (e.g., Bootstrap, Tailwind) is a plus Experience with user research methods and usability testing Knowledge of accessibility principles and design systems What We're Looking For A strong eye for detail, color, typography, and layout A user-first mindset with a passion for solving problems through design The ability to balance creativity with functional, data-driven decisions Excellent communication and collaboration skills Who are we? For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check ***************************** What will you do? List out the Instructions What are we looking for? List out the Instructions Compensation, Benefits and Duration Minimum Compensation: USD 43,000 Maximum Compensation: USD 151,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity “focus areas”. Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. Collaborate with local leaders to prioritize initiatives and facilitate work teams. Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. Participate in “voice of the customer” capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. Serve as a resource for performance improvement efforts in support of the local patient experience strategy. Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. Maintain strong working relationships with PE vendors and user groups. Requirements: Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. The ability to inspire and initiate innovative thinking surrounding PE at MHS. Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. Superior written/verbal communication and interpersonal skills. Ability to design and deliver impactful presentations to broad audiences. An ability to work collaboratively in a fast-paced team environment. A demonstrated ability to effectively manage projects through their life-cycle. Must be able to prioritize, manage, and execute simultaneous tasks. Strong critical thinking skills and the ability to work independently. The ability to apply change management methods to assigned projects. Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. Master's degree in nursing, business management, hospitality, health care administration, or related discipline. Proficiency in analyzing and interpreting customer experience data. Certified Patient Experience Professional, or able to be certified within six months of employment Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: TIME magazine Best Companies for Future Leaders, 2025 Great Place to Work Certified™, 2025 Glassdoor Best Places to Work, 2025 PressGaney HX Pinnacle of Excellence Award, 2024 PressGaney HX Guardian of Excellence Award, 2024 PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 _Note: Benefits may vary based upon position type and/or level._ **Job Summary** **Onsite position - Baylor University Medical Center (BUMC)** This individual will support the visionary healthcare experience across the care continuum to ensure the delivery of an exceptional experience to patients, caregivers, families, and staff. This person will serve as the leader for experience at the site/facility level, providing direction and counsel to leaders, caregivers and teams. This individual will provide the site/facility with a single point of leadership and will be accountable for implementation and driving tangible results in delivering an exceptional experience. This individual will report to the Office of Patient Experience and works closely with senior leaders at the entity level in support of the delivery of an exceptional experience. **Essential Functions of the Role** + Communicate the exceptional experience vision and strategy; grounded in both analytics-based understanding of needs and business dynamics/brand strategy to optimize experience and loyalty, in collaboration with facility/site leadership. + Execute Voice of the Patient activities (Patient and Family Advisory Councils), to continuously adjust to demand expectations, including standardizing the patient journey with improvement opportunities for the patient experience in all touch points, enabling delivery of a best-in-class experience. + Utilizing standard reporting, lead the measurement capture and optimization of key performance indicators to be implemented to gauge experience and loyalty effectiveness. Spends majority of the time in performance improvement, mentoring and coaching leaders and staff to achieve our ambition. + Collaborates with OPX toward adopting new technology and other new initiatives to move toward real-time data collection/analysis. + Provides a clear understanding of experience analytics and clearly articulates the science and direction behind the data. + Manage experience evaluation through an ongoing process, utilizing insights from analytics, usability audits, and research results, including patient experience metrics. + Partner closely with clinical and system leadership to implement new programs, technologies and strategies to improve care delivery across the care continuum. + Cultivate a positive environment through managing for results and developing staff understanding/role in the BSWH Exceptional Experience Model. + Support relationship-centered communication (ART of Communication) through ongoing coaching/advocacy. Become Academy of Communication in Healthcare certified facilitators. + Advocate for integration of BSWH Exceptional Experience Model to drive exceptional experience, including branded experiences, service offerings and further opportunity identification. + Build linkages between the patient experience and team member engagement. + Tailor strategies to foster a best-in-class exceptional experience. **Key Success Factors** + Experienced knowledge of tools and techniques of quality performance measurement and data testing. + Experienced knowledge of Texas, Joint Commission and CMS standards. + Experienced knowledge of trends, developments, and research in providing high-quality safe care. + Skilled facilitator, coach, consultant, influencer. + Management and strategic thinking skills. + Investigative and problem-solving skills. + Skilled in the use of computers, and related software applications. + Excellent verbal, social and written communication skills. + Able to mentor, train and develop instructional materials to educate leadership and staff in quality, patient safety, and regulatory issues. + Able to work collaboratively and effectively with a wide range of stakeholders and across organizational lines and teams. + Able to identify and deploy required project management processes, tools, and templates needed to successfully drive initiatives. + Able to partner with key stakeholders to identify impediments to success and recommend and implement corrective action and/or mitigation. + Able to work alone or with varying levels of direction or indirect supervision and guidance. + Able to appropriately prioritize tasks to meet desired deadlines. + Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), or role-appropriate certification preferred + Licensed clinician such as nurse, physical therapist, occupational therapist, dietitian, respiratory therapist, etc. preferred. **Belonging Statement** We believe that all people should feel welcomed, valued and supported. **QUALIFICATIONS** + EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification + EXPERIENCE - 4 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary Onsite position - Baylor University Medical Center (BUMC) This individual will support the visionary healthcare experience across the care continuum to ensure the delivery of an exceptional experience to patients, caregivers, families, and staff. This person will serve as the leader for experience at the site/facility level, providing direction and counsel to leaders, caregivers and teams. This individual will provide the site/facility with a single point of leadership and will be accountable for implementation and driving tangible results in delivering an exceptional experience. This individual will report to the Office of Patient Experience and works closely with senior leaders at the entity level in support of the delivery of an exceptional experience. Essential Functions of the Role * Communicate the exceptional experience vision and strategy; grounded in both analytics-based understanding of needs and business dynamics/brand strategy to optimize experience and loyalty, in collaboration with facility/site leadership. * Execute Voice of the Patient activities (Patient and Family Advisory Councils), to continuously adjust to demand expectations, including standardizing the patient journey with improvement opportunities for the patient experience in all touch points, enabling delivery of a best-in-class experience. * Utilizing standard reporting, lead the measurement capture and optimization of key performance indicators to be implemented to gauge experience and loyalty effectiveness. Spends majority of the time in performance improvement, mentoring and coaching leaders and staff to achieve our ambition. * Collaborates with OPX toward adopting new technology and other new initiatives to move toward real-time data collection/analysis. * Provides a clear understanding of experience analytics and clearly articulates the science and direction behind the data. * Manage experience evaluation through an ongoing process, utilizing insights from analytics, usability audits, and research results, including patient experience metrics. * Partner closely with clinical and system leadership to implement new programs, technologies and strategies to improve care delivery across the care continuum. * Cultivate a positive environment through managing for results and developing staff understanding/role in the BSWH Exceptional Experience Model. * Support relationship-centered communication (ART of Communication) through ongoing coaching/advocacy. Become Academy of Communication in Healthcare certified facilitators. * Advocate for integration of BSWH Exceptional Experience Model to drive exceptional experience, including branded experiences, service offerings and further opportunity identification. * Build linkages between the patient experience and team member engagement. * Tailor strategies to foster a best-in-class exceptional experience. Key Success Factors * Experienced knowledge of tools and techniques of quality performance measurement and data testing. * Experienced knowledge of Texas, Joint Commission and CMS standards. * Experienced knowledge of trends, developments, and research in providing high-quality safe care. * Skilled facilitator, coach, consultant, influencer. * Management and strategic thinking skills. * Investigative and problem-solving skills. * Skilled in the use of computers, and related software applications. * Excellent verbal, social and written communication skills. * Able to mentor, train and develop instructional materials to educate leadership and staff in quality, patient safety, and regulatory issues. * Able to work collaboratively and effectively with a wide range of stakeholders and across organizational lines and teams. * Able to identify and deploy required project management processes, tools, and templates needed to successfully drive initiatives. * Able to partner with key stakeholders to identify impediments to success and recommend and implement corrective action and/or mitigation. * Able to work alone or with varying levels of direction or indirect supervision and guidance. * Able to appropriately prioritize tasks to meet desired deadlines. * Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), or role-appropriate certification preferred * Licensed clinician such as nurse, physical therapist, occupational therapist, dietitian, respiratory therapist, etc. preferred. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS * EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification * EXPERIENCE - 4 Years of Experience

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024