Meetings & events manager job description

Responsible for selling event business from all markets within an arrival date range, while maximizing revenues for all areas of the hotel. Assists in the overall efficient operation of the Sales Department, manages accounts to achieve guest satisfaction and solicits new and past business to ensure revenue goals are met or exceeded.

The Marriott Owings Mills Metro Centre was awarded the AAA 4 Diamond Award in its first year of operation joining the ranks of below elite Baltimore 4 D hotels and one of only ten 4 D hotels in Maryland!
ESSENTIAL JOB FUNCTIONS :


Responds in a timely manner to incoming group/catering business opportunities. Ensures that all business is booked within hotel parameters. Conducts hotel site inspections and client presentations. Create contracts and other related booking documentation as required. Manage and maintain client account files. Prospect for new business - participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed. Builds and maintains strong client relationships. Detail events to include all food & beverage, set up and audio-visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel's needs. Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests. Use negotiating skills and creative selling abilities to close on business and negotiate contracts.



REQUIRED SKILLS AND ABILITIES:


Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

CCAM-24617

Schulte Hospitality Group, a fast-growing, national hotel management company with a diverse portfolio of 150+ hotels is seeking an energetic and team-oriented Event Meeting Manager. If you are a motivated individual who has a passion for the hospitality industry and who embraces integrity, service, grit, respect, empowerment, ambition and teamwork - all of the core values that cultivate our winning culture of success, then we are interested in you!

Position Responsibilities:

* Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
* Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
* Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
* Establishes client base of organizations through direct sales efforts to secure business for the hotel
* Negotiates food and beverage, function space and hotel services that meet or exceed hotel revenue goals and are within company standards
* Achieve all predetermined sales goals for revenue and sales activity
* Ensure all aspects of solicitation and customer communications are complete and documented
* Conducts tours of the hotel and banquet facilities; entertains qualified potential clients
* Assist the client in menu planning, coordinate food, beverage, table arrangements, and decorations ensuring clients details are executed
* Provide prompt and accurate responses to all client requests for proposals and information
* Assists with set up of and reviews all spaces are set to BEO specifications
* Assists with rentals of outside equipment as required from BEOs
* Monitors local competitors and compares their operation with his/her operation
* Completes daily/weekly/monthly reports as directed by the DOS/GM
* Details all hotel business and ensures rooming lists and final counts are received in a timely process
* Coordinates all details of banquet and catering events with all areas of hotel to include food and beverage, front desk, housekeeping and accounting
* Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
* Provide prompt and accurate responses to all client requests for proposals and information
* Perform various other duties as assigned to meet business objectives

Education and Experience:

* Minimum of two (2) years in hotel or conference Catering/Sales preferred
* Minimum of High School education, post-high school education preferred

Knowledge, Skills, & Abilities:

* Ability to communicate effectively verbally and in writing
* Excellent listening and problem-solving skills
* Ability to exceed expectations of guests and team members
* Negotiating Skills
* Strong computer skills
* Must have flexible work hours that may include evenings, weekends, and holidays
* Schulte Hospitality Group is an Equal Opportunity Employer.

About Presence

Presence is the leading provider of online special education and mental health services and software for clinicians serving children. Founded in 2009, we are a mission-driven growth company backed by Spectrum Equity, TPG's The Rise Fund, Bain Capital's Double Impact Fund, and Catalyst Investors. Presence has 250+ employees and 2,300+ clinicians. We are a remote workforce with meeting space in New York City, serving schools nationwide. Our mission is to empower everyone who serves children with diverse needs.

About This Role

You will manage our midtown Manhattan meeting space and support office logistics and event planning needs. This role will report to the Chief of Staff to the CEO. Our NYC meeting space is a central hub for our teams to convene. With a remote-first workforce, we need to create opportunities for in-person connection and collaboration, and this is the place where we make that happen! This role combines creative and operational duties, with responsibility for designing and delivering an outstanding employee experience in our New York meeting space.

Role Responsibilities

• Coordinate and execute in-person employee team meetings and offsites, including pre-planning, setup and teardown, catering, budgeting, meal reservations, and coordination of team outings and experiences
• Provide onsite administrative support to our CEO when she is in the meeting space, as directed by the Chief of Staff and Communications Director
• Develop and manage relationships with local hotels, restaurants and venues to streamline the planning and coordination of employee events
• Serve as the internal point person for the space, maintaining the meeting and events calendar, managing office supplies, receiving/distributing mail, and providing travel guidance to employees needing local advice
• Serve as the primary point of contact for building management and vendors
• Support Presence executives onsite with local tasks as needed
• Assist with executing virtual employee events in coordination with the People team

Desired Qualifications

• Proactive ownership and pride in creating excellent experiences
• High level of hospitality and strong customer service orientation
• Comfort engaging and communicating with people both remotely and in person. This is a very unique role and calls for someone who can comfortably shift from introvert to extrovert mode: there will be days where you'll be running point onsite and socializing with 20 visiting employees, and other days where you will be the only person onsite and will be communicating via phone, Slack and Zoom.
• 2+ years of experience in event management and/or office management.
• Proficient with technology tools (Concur, Slack, Zoom, etc.) with a willingness to learn and troubleshoot.

What are some of the benefits we offer?

• Comprehensive Medical Coverage include Dental and Vision
• Flexible PTO
• Benefits Package: including 401K savings plan and access to an Employee Assistance Program.
• $500 home office stipend
• Inclusive Culture: We are intentional about creating a culture that is fun and inclusive.

Where is this position located?

• This role will be based at Presence's meeting space in midtown Manhattan. This is not a remote position.
• This role may require occasional travel for special projects, offsites, and events.