Operations Manager jobs at Melio Payments

The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of the Bank's crisis and incident management program across the Americas. As part of the Operational Resilience team, this individual will ensure that the bank can effectively prepare for, respond to, and recover from a broad range of disruption scenarios, including: Technology and cyber incidents Third-party or supply chain failures Natural disasters (e.g., hurricanes, earthquakes, wildfires) Manmade disruptions (e.g., civil unrest, mass transit outages, workplace violence) Geopolitical events (e.g., war, political instability, sanctions-triggered disruptions) Pandemic or public health crises Infrastructure outages (e.g., power, telecommunications, water supply) The role will build a resilient culture through a proactive, risk-informed approach that integrates cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The VP will serve as a senior escalation point for major incidents, lead the regional crisis response for significant incidents, and escalate where needed to the firmwide crisis governance forums. The role reports directly to the Head of Resilience Management for the Americas and works closely with stakeholders across Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed a culture of resilience and readiness. Key Responsibilities Strategic Leadership Develop and lead a crisis and incident management strategy aligned to the bank's operational resilience framework and key business services. Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies. Establish and manage governance forums and escalation protocols for crisis and incident oversight. Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders. Incident Response and Crisis Management Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications. Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols. Ensure that major incidents-including those involving third parties and cyber events-are managed in line with regulatory requirements. Integrate internal communications tools and channels into a unified communications strategy. Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken. Process and Technology Optimization Drive optimization of incident response processes using data analytics, metrics and automation opportunities. Ensure response tooling (e.g., incident management platforms, emergency notifications) is current, well-trained on, and continuously improved. Partner with Cyber, Technology, and Ops teams to align response processes and eliminate gaps in cross-domain coordination. Regulatory Compliance and Audit Readiness Ensure full compliance with FFIEC, DORA, OCC, PRA Lead regulatory and internal/external audit preparation, ensuring crisis and incident management capabilities are evidenced through documentation, logs, post-incident reviews, and impact tolerance testing results. Integrate third-party and cyber risk response coordination into incident response playbooks, ensuring vendor engagement and joint response capabilities are embedded and tested. Conduct formal Root Cause Analysis (RCA) and post-incident reviews, identifying systemic issues and implementing corrective actions. Team Leadership and Development Lead and mentor a high-performing team of crisis and incident managers, driving a culture of excellence, continuous learning, and cross-functional collaboration. Develop training programs for crisis response teams and executive stakeholders, including annual crisis simulations, tabletop exercises, and cross-jurisdictional response testing. Support team growth, succession planning, and skills development to future-proof the bank's resilience capabilities. Core Competencies Crisis Leadership Demonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains. Ability to manage multiple initiatives simultaneously, determine prioritization, and work under minimal supervision. Strategic Vision Ability to define and execute crisis and incident management programs aligned with regulatory and business objectives. Ability to work at both a strategic and tactical level, focusing on the broader picture while driving execution. Regulatory Acumen Deep understanding of financial compliance requirements and regulatory frameworks, including FFIEC, DORA, PRA and OCC. Operational Discipline Skilled in developing response processes that are scalable, measurable, and auditable. Influence & Communication Strong ability to engage and influence executive leadership and cross-functional teams under pressure. Continuous Improvement Embeds lessons learned, metrics, and feedback loops into the resilience lifecycle. Soft Skills & Leadership Strong leadership and project management skills. Excellent communication and stakeholder management skills, with the ability to influence technical and non-technical teams. Analytical mindset with a proactive approach to problem-solving and risk mitigation. Ability to thrive in a fast-paced, high-stakes environment with competing priorities Comfortable working in a highly global, diverse, and hybrid (office and virtual) work environment Strong communication and documentation skills. Experience Essential Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity. Experience leading cross-border incident response and regulatory engagement Experience Desirable At least 3 years of experience in a senior leadership role within the banking or financial services industry. Education Essential Bachelor's degree in Risk Management, Information Technology, Business Continuity, or a related field. Education Desirable Advanced degree (MBA, MS) is strongly preferred. Relevant industry certifications (CBCP, MBCI, CRISC, CISM, ITIL, or Certified Incident Manager) are strongly preferred. Required Skills Technical Knowledge: Strong knowledge with incident management technologies such as notification tools, risk intelligence and analysis, etc. Incident Management Frameworks: Deep understanding of frameworks such as NIST, FFIEC, DORA, PRA, OCC, etc. Policy and Procedure Development: Proficiency in drafting and enforcing policies, procedures, and playbooks. Desired Skills Automation and AI-based incident response triggers Advanced dashboarding and incident trend analysis

Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join Curacity: Hotel marketing software that turns media into revenue!! Position: Director of Business Operations Reports to: SVP Business Operations Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday) About Curacity Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×-20× ROI. Named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT. Position Overview We are seeking an experienced Director of Business Operations to lead our internal initiatives and facilitate continued growth through strategic operations and process management. This role will be instrumental in optimizing our internal processes and technology ecosystem while ensuring seamless integration with our proprietary hospitality technology platform. The ideal candidate will combine deep technical expertise in operational technologies, a proven track record of establishing scalable, resource-efficient processes and strong leadership skills with a passion for the hospitality industry. Key Responsibilities Strategic Leadership Develop and execute comprehensive business operations strategy to improve Efficiency Metrics (time to activation, time to first content, time to payment) by 10% Coordinate with product, tech/engineering, sales, and customer success teams to optimize systems performance and consistency Drive innovation, including AI, in our infrastructure to become more scalable, repeatable, and sophisticated, including process automation. Technical Operations Management Oversee end-to-end ad campaign management including trafficking/account setup, process optimization, troubleshooting and problem resolution and reporting Maintain a mastery of our internal tools and systems, including our CRM, Customer Support/Ticketing systems, project management and internal reporting/analytics platforms Ensure accurate, scalable data processing, reporting and billing processes across all customers Establish and maintain a system of regular process/technology audits to ensure compliance with all internal and external SLAs and customer commitments Proactively identify and implement process and technology improvements to provide outstanding experiences and outcomes for our hospitality customers and distribution/content partners Lead the implementation of new products and services as defined by our leadership team Ensure the timely and satisfactory resolution of any customer issues or escalations as identified by the Sales or Customer Success teams Team Leadership & Development Build and manage a high-performing team including platform ops specialists, data processing personnel and billing analysts Mentor team members on hospitality industry best practices and emerging technologies Foster a culture of continuous improvement and data-driven decision making Client & Revenue Focus Partner with Sales, Product, Distribution, Strategy and Customer Success teams to support new business opportunities and client retention initiatives Develop robust platform operations processes that enhance client experience and drive account growth Create and present performance reports and strategic recommendations to hospitality clients and internal stakeholders Required Qualifications Bachelor's degree in Marketing, Business, Economics, Engineering, or related field 6+ years of experience in digital advertising operations with 3+ years in leadership roles Proven expertise with major CRM and operations platforms (Hubspot, ChurnZero, etc.) Experience with hospitality, travel, or advertising technology preferred Strong understanding of hotel technology space Excellent analytical skills with proficiency in data analysis tools and SQL Outstanding communication and presentation skills with ability to translate technical concepts for non-technical stakeholders Preferred Qualifications Experience scaling operations at high-growth technology companies Knowledge of hospitality industry dynamics, booking funnels, and guest journey optimization Background with hotel PMS systems, booking engines, or hospitality technology platforms Certifications in Google Ad Manager, programmatic platforms, or relevant ad tech tools Experience with privacy regulations (GDPR, CCPA) and their impact on hospitality advertising Why Curacity? You'll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge adtech, with the opportunity to shape the future of hospitality marketing. What We Offer Equity: Stock options are offered to all full-time employees Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution Retirement: 401(k) match - up to 4% of your total compensation matched dollar-for-dollar (US-based employees) Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year PTO: 15 personal days, in addition to 10+ public holiday closure dates Wellness: $100 monthly stipend for health and wellness related activities Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap Equal Opportunity Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.

Job DescriptionAbout Narmi:Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening - so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US. About the CS Team:The CS team is responsible for managing our relationships with financial institutions throughout their engagement with Narmi, from implementations to go-live processes, and expansion across Narmi's account opening and digital banking platform offerings. Customers are the lifeblood of Narmi, and our team is filled with product-obsessed colleagues looking to delight customers throughout the Narmi customer journey. Our team puts customers at the heart of everything we do and is always looking for ways to maximize the value of their relationships with Narmi. Narmi is a fast-paced and dynamic company, and General Managers are critical leaders of our team, partnering cross-functionally across Narmi to communicate the needs of our customers. We're a lean team that is constantly evolving and taking on new challenges. We're looking for leaders who are eager to deeply learn about digital financial services, constantly take on new challenges and bring the best consultative experience to our customers.What you'll do: Lead dedicated customer pods and ensure strategic alignment across each customer financial institution Develop relationships vertically and horizontally across our customer organizations, establishing credibility with C-Suite, VP, and operational stakeholders Identify upsell and expansion opportunities and lead revenue-driving motions, including business casing and negotiations, to close deals Use KPIs, such as Net Revenue Retention (NRR), Net Promoter Score (NPS), health score, product activation, and churn, to measure and define success for your portfolio Influence resource allocation internally using data-driven approaches to drive customer outcomes Operate as a product-minded leader Contribute to Narmi's growth by proactively managing your team's careers, creating growth opportunities, and developing talent and skillsets This role will require 35% travel What you'll bring: 7+ years of experience in client management, customer success, or product management Outstanding communication skills; with comfort presenting to and influencing C-Suite stakeholders at large enterprise organizations Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously Innate ability to prioritize tasks to ensure customers' objectives are met Strong interest in B2B FinTech or prior experience in digital banking/digital account opening Experience working with financial institutions in a digital capacity is desirable A proactive, roll-up-your sleeves approach to accomplishing tasks An extremely high level of honestly, empathy and integrity Who you are: High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care. Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity. Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a North Star to anchor your efforts to that goal. High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others. The expected annual base salary for this role is $150,000 - $180,000. Base salary is only part of your total compensation. In addition to base salary, you will receive a variable compensation plan, an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate's skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at ******************.

Job Description At LendingOne, we don't just lend capital-we fuel opportunity. Headquartered in sunny Boca Raton, FL, with additional offices in Charlotte, NC and Great Neck, NY, we've funded over $6 billion in real estate capital and earned recognition as one of the Sun Sentinel's Top Workplaces-four years running! As a direct private lender-not a broker, not a bank-we specialize in business-purpose mortgage loans for real estate investors, including fix-and-flip bridge loans and long-term rental financing. Our mission is powered by our values: Speed & Ease - We simplify lending so clients can move fast and seize opportunities. Solutions Driven - We solve problems, not just process paperwork. Loyal Partners - We build trust, not just transactions. Authentic Experience - We stay real, reliable, and respectful-always. We're a fully funded, full-service lending partner-and we're growing fast. The Opportunity: As VP of Revenue Operations, you will lead strategy, systems, analytics, enablement, and operational excellence across the revenue organization. You will own and optimize the full revenue tech stack (HubSpot, Gong, Allego, DialPad, Tableau), ensuring seamless, data-driven processes from lead to close to expansion. You will drive forecasting accuracy, build executive-level reporting, and translate complex data into actionable insights to inform strategic decision-making. As VP of Revenue Operations, you will also oversee sales onboarding, training programs, playbooks, and performance frameworks to accelerate ramp time and improve productivity. Additionally, you will optimize sales processes, compensation structures, and territory design while partnering closely with Marketing, Underwriting, Product, and Finance to ensure cross-functional alignment. Beyond operational responsibilities, you will lead key strategic initiatives, manage organizational change, and develop a high-performing Revenue Operations team focused on scalability, operational rigor, and continuous improvement. This is a full-time employment opportunity working in our Boca Raton, FL; Charlotte, NC; or Great Neck, NY office locations. What You'll Do: Systems & Infrastructure: Own and optimize the revenue tech stack (HubSpot, Gong, Allego, DialPad, Tableau) and end-to-end sales processes; ensure integration, data quality, and workflow efficiency; evaluate new technologies. Forecasting & Analytics: Lead forecasting, pipeline reviews, and executive reporting; analyze sales performance and trends to provide actionable insights. Sales Enablement & Performance: Design and scale onboarding, training, playbooks, and coaching; build certification and career progression frameworks; measure impact on ramp time, productivity, and retention. Process Optimization & Operational Excellence: Improve conversion rates, sales velocity, and cycle times; refine compensation, quotas, and territory structures; drive cross-functional alignment. Program & Project Management: Lead strategic initiatives and projects; manage change, stakeholders, and outcomes with clear planning and metrics. Team Leadership & Development: Build and develop a high-performing Revenue Operations team; foster operational rigor, continuous improvement, and scalable processes. Requirements Bachelor's degree in Business, Finance, Marketing, or related field; MBA preferred 8-15+ years in revenue operations, sales operations, or related roles Proven success in designing and optimizing end-to-end revenue processes Expertise with CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools (e.g., Gong, Allego) Strong analytics and reporting skills (Tableau, Power BI, or similar) Experience in revenue forecasting, pipeline management, and KPI development Demonstrated leadership of cross-functional teams and change management initiatives Excellent communication, interpersonal, and strategic thinking skills Ability to drive CRM adoption, maintain data integrity, and implement operational improvements Benefits Why LendingOne: Competitive base salary and incentive structure Full medical, dental, and vision benefits Company-matching 401(k) plan Paid time off and 10 company-paid holidays Work-from-home Fridays Career development, training, and internal promotion opportunities Team-building events, company lunches, and swag Collaborative, inclusive, and fun workplace culture LendingOne is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive workforce where everyone belongs.

Join us in shaping the future of Banking Operations… Step into a role where your strategic mindset and operational expertise fuel the operational efficiencies and next evolution of our Credit Union. As the Manager of Banking Operations & Administration, you'll be empowered to lead with impact and cultivate a high-performing team that powers everything from branch support to digital banking experiences. If solving complex challenges, elevating processes, and championing smarter, more efficient ways of working is your specialty, look no further. You'll influence cross-departmental initiatives, optimize vendor relationships, and drive innovation that directly enhances how our current and future members bank with us every day. Here's a little about us: Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: * Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. * Excellence: We strive to provide our members with the best possible service. * Teamwork: We believe that we can achieve more together than we can alone. * Respect: We treat each other with dignity and respect. * Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. POSITION PURPOSE The Manager of Banking Operations and Administration is responsible for leading a high-performing team dedicated to the efficient delivery of operational support and administrative excellence across the credit union. This role provides strategic oversight of Retail Banking operations and serves as a key advocate for process improvement and operational innovation throughout the organization. By maintaining a deep understanding of industry trends, regulatory requirements, and emerging technologies, the Manager ensures the continued evolution of the credit union's operational framework. The position oversees products and vendor relationships for deposit operations, online banking, mobile banking, ATM services, and card services, ensuring optimal functionality and member satisfaction. In addition, this role supports cross-departmental collaboration, advises on strategic operational initiatives, and leads projects that advance the efficiency, compliance, and overall member experience of the credit union. What's in it for you? Salary: $73,000 - $91,000 per year (depending on experience) Benefits: * Incentives and Merit Increases * Paid Time Off & Paid Federal Holidays * Medical, Dental, Vision & Life Insurance * Employee Assistance Program * Flexible Spending Accounts/HSA * 401(k) with Employer Match * Educational Assistance * Paid Time to Volunteer ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 1. Provide strategic and operational leadership to the Banking Operations and Administration team, ensuring full utilization of credit union systems and a strong working knowledge of all supporting technologies. 2. Oversee daily balancing and reconciliation of ATM and debit card dispute general ledgers. 3. Oversee collaboration with the Application Administrator to ensure successful delivery of core and digital banking upgrades, including vendor coordination, change management, and cross-functional user acceptance testing. 4. Partner closely with the Training Department to identify knowledge gaps through departmental interactions and support ongoing staff development initiatives that enhance organizational expertise. 5. Manage workflows for all departmental functions, including those within the core and ancillary application environments. 6. Build and maintain strong relationships with internal stakeholders and external vendors to optimize the performance and support of technology systems serving members. 7. Continuously assess and enhance departmental processes to improve efficiency, accuracy, and member service delivery. 8. Provide leadership in the development, implementation, and ongoing refinement of departmental policies and procedures to ensure consistency, compliance, and operational excellence. 9. Contribute to the development and implementation of credit union-wide goals and strategic objectives. 10. Foster a culture of open communication and engagement by ensuring team members are informed, aligned, and motivated around organizational priorities. 11. Serve as the primary resource for resolving complex member issues, ensuring timely, accurate, and empathetic resolution that strengthens member trust and satisfaction. 12. Monitor card portfolio performance, including usage and growth, in collaboration with Retail Banking and Product Development, and report portfolio results to senior leadership. 13. Lead departmental initiatives and manage related resources, ensuring project completion within established timelines and budgets. 14. Recruit, develop, evaluate, and lead direct reports, ensuring the cultivation of a knowledgeable, empowered, and high-performing team. 15. Conduct regular performance reviews, providing coaching and feedback aligned with professional development and organizational objectives. 16. Allocate resources effectively to meet operational and member service demands. 17. Encourage team-driven innovation by soliciting, evaluating, and implementing process, and efficiency enhancements. 18. Ensure compliance and timely administration of IRA accounts, abandoned property, and IRS submissions. 19. Oversee the accurate and compliant administration of product maintenance and member support functions, including the VISA debit program, wire transfers, IRA servicing, and account document retention. 20. Maintain compliance with all federal and state regulations, credit union policies, and applicable governing standards. 21. Promote credit union products and services where appropriate, supporting overall member engagement and growth. 22. Demonstrate and model behaviors aligned with the organization's Core Competencies. 23. Perform other related duties and responsibilities as assigned. Requirements Required Knowledge: Thorough knowledge of banking and regulation principles. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance. Working knowledge of end to end payment workflows (ACH, wires, debit/ATM real time payments, and Faster Payments) Education/Certification: Bachelor's degree in Business preferred plus three to five years experience in the management of an financial operations department with a credit union or bank; or a comparable combination of education and experience in a financial services role. Experience Required: Experience using general office equipment Intermediate to advanced level Microsoft Excel/Word Experience coordinating technology initiatives across digital and core banking systems, including UAT planning, release validation, and stakeholder engagement. Experience with COCC operating system preferred not required Skills/Abilities: Ability to project a professional appearance and positive attitude at all times. Excellent project management, leadership, written and verbal communication and analytical skills. Salary Description $73,000 - $91,000 per year depending on experience

Who We Are We are a well-established independent agency and thriving music business, built to help ambitious brands harness the power of culture to solve their biggest challenges. As a unique mix of experts in culture, technology, and storytelling, we are united by a passion to grow brands in ways that advertising alone can never do. We are an entrepreneurial business - not a traditional “ad agency.” That means we value resourcefulness and tenacity just as much as we value creativity and intelligence. In 2022, Translation was awarded the number three spot in Ad Age's Agency A-List and AdWeek's Multicultural Agency of the Year. One year before, Translation was awarded Ad Age's Small Agency of the Year. We're unapologetically ambitious, but we're also a tight-knit crew. We are looking for a VP, Agency Operations to join Translation! The VP, Agency Operations is a senior leadership role responsible for the overall operational efficiency, financial health, and scalability of the agency. This leader will bridge the gap between creative vision and business execution, ensuring that our systems, processes, and resources enable our teams to deliver exceptional, impactful creative work on time and on budget.This position requires a strategic thinker who can design and implement operational frameworks that support a high-growth, fast-paced, and highly creative environment. Please note that this role is a Hybrid role: four days in office and one day remote. What You'll Do Agency Process and Workflow Optimization Design & Implement Processes: Establish, document, and continuously optimize agency-wide Standard Operating Procedures (SOPs) for the entire project lifecycle, from client brief and scope definition through creative execution, production, delivery, and post-project review. Creative Operations Management: Work closely with Creative, Account, and Program Management teams to streamline creative workflows, production processes, and asset management to maximize creative output and quality. Technology & Tools: Evaluate, select, and manage the agency's operational technology stack (e.g., project management software, resource planning tools, etc.) to drive efficiency and transparency. Onboarding & Training: Partner with the People team and agency leadership to assess training and action training needs including agency specific new hire onboarding & integration. Financial & Business Management Budgeting & Forecasting: Collaborate with Finance and Senior Leadership on annual budget planning, operational forecasts, and monitoring agency profitability. Resource Allocation & Capacity Planning: Oversee agency resource management, including staffing, freelance utilization, and project assignments, to ensure optimal utilization rates and prevent bottlenecks or burnout. Scope & Pricing: Partner with Account Leadership to develop accurate project scopes, estimates, and pricing models that ensure profitability and value for the client. Vendor/Partner Management: Negotiate and manage contracts and relationships with key operational vendors, technology providers, and external consultants. Team Leadership and Management Lead Operations Team: Direct and mentor the Program Management and Resourcing teams, setting performance goals and promoting professional development. Cross-Functional Alignment: Serve as the primary operational liaison between all departments (Creative, Account, Strategy, Finance, HR) to ensure cohesive collaboration and communication. Culture & Performance: Champion a culture of accountability, efficiency, and continuous improvement while protecting the creative environment. Business Development & Strategy Strategic Planning: Contribute to the agency's long-term business strategy, identifying operational capabilities needed to support growth and new service offerings. RFP/Pitch Support: Oversee the operational and staffing components of new business proposals, ensuring the agency's delivery approach is sound, efficient, and compelling. Operational Reporting: Develop key performance indicators (KPIs) and reporting dashboards (e.g., utilization, profitability, on-time delivery) for the leadership team to drive data-informed decisions. Knowledge, Skills and Abilities Exceptional interpersonal skills with ability to influence without authority across creative, account, and strategy teams Strategic thinking capability to translate business objectives into operational frameworks and processes Financial modeling and forecasting skills, including scope development and pricing strategies Change management expertise with proven ability to implement new processes in fast-paced environments Systems thinking approach to problem-solving and process optimization Ability to balance operational rigor with creative flexibility and agency culture Minimum Qualifications 10+ years of experience in Operations Management within a creative agency, advertising, or marketing environment, with at least 3-5 years in a senior leadership role. Deep understanding of the strategy, creative and production processes across various media (digital, video, print, social). Proven track record in designing, implementing, and optimizing complex business processes that balance speed, quality, and cost. Exceptional financial acumen, including experience with agency budgeting, forecasting, and resource management. Strong leadership, communication, and negotiation skills, with the ability to influence stakeholders at all levels. Proficiency with modern agency project management and financial software Preferred Qualifications Fluent in Google Suite, with emphasis on Sheets and Slides Monday.com or SmartSheets proficiency About UnitedMasters, Inc. UnitedMasters Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters. UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth. Combined, UnitedMasters, Inc. is the world's leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future. Backed by Alphabet, Andreessen Horowitz, and Apple, UnitedMasters, Inc. is reimagining how brands and artists come together to tell their stories, build profitable growth, and push culture forward. Salary Hiring Range: $225,000 - $275,000 Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. bonus, stock options, 401(k) match, etc.) Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. The range above is for the expectations as laid out in the , however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. The salary range above is for the NY/CA. As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location. #LI-HYBRID

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Global Security Policy - Logistics and Operations Overview The Global Security Policy Team plays a pivotal role in shaping and advancing Mastercard's public policy priorities to protect and promote a secure, resilient global digital economy with governments around the world. A major component of our work is the seamless orchestration of international policy events, roundtables, forums, meetings, consultations, and strategic global gatherings. These engagements bring together public and private stakeholders to drive meaningful outcomes and reinforce our leadership and expertise across the security public policy space, including cybersecurity, resilience, fraud and threat intelligence. The Global Security Policy Team drives impactful stakeholder engagements, and this position ensures the smooth execution of strategic security policy initiatives, advancing our global advocacy objectives. Location: Washington, DC or the New York Metropolitan Area Reporting and Role Reporting directly to the VP of Global Security Policy, the Manager provides specialized leadership in logistics and operations for all global security policy, diplomacy, advocacy, and engagement activities. This fast-paced role demands detail-oriented multitasking and strong organizational skills to successfully execute simultaneous high-profile policy events and executive-level stakeholder meetings, guiding them from conception to completion. Key responsibilities include: * Leading comprehensive logistics and operations management for the Global Security Policy Team-including executive brief development, event planning, scheduling, travel arrangements, attendee outreach, and content curation. * Overseeing policy research, internal coordination, vendor relationships, compliance, and on-site execution of policy events, roundtables, forums, and other engagements. * Engaging closely with internal business units-including Government Affairs & Policy, Security Solutions, Corporate Security, Communications, Strategic Growth, Regulatory Affairs, and other relevant teams-to coordinate on strategic priorities, public-private partnerships, policy advocacy objectives, and other cross-functional projects. * Maintaining a strategic calendar of global security policy events, monitoring the evolving policy and political landscape as it pertains to these events, and producing regular executive briefings with the VP to synchronize logistics, operations, policy content, and related activities across the organization. * Supporting the VP in driving regional-global coordination by facilitating communication, harmonizing policy efforts, and enabling effective collaboration between regional teams and global stakeholders through expertly planned forums, meetings, and events. * Aiding the management of relationships with governments, industry associations, NGOs, and multilateral organizations through expertly coordinated and communicated engagements. All About You * Highly organized, with a proven track record in managing multiple priorities, leading workstreams, and driving tasks to completion within clear timelines - supported by strong task management skills and a detail-oriented approach. * Proactive in creating, maintaining, and executing structured action plans; independently tracking deadlines; and keeping workstreams on schedule by maintaining to-do lists, priorities, and follow-ups. * Demonstrates agility and resilience in responding to urgent, unexpected developments, ensuring clear communication and seamless event experiences. * Exceptional written and oral communication skills, with experience drafting executive-level policy briefs, developing event planning documents, providing internal updates, and synthesizing post-engagement analyses that communicate impact and value concisely. * Expert at relationship management skills; adept at engaging external stakeholders, vendors, and partners in the context of event delivery, and working collaboratively with internal cross-functional teams in a matrixed organization. * A global team member who can work across multiple time zones and cultures, operating independently and constructively as a collaborative team player. High-energy, self-motivated. * Strong analytical approach to problem solving, with the ability to develop creative, actionable solutions to complex challenges, adapt to short deadlines, and work productively under pressure in dynamic commercial and policy environments. * Baseline understanding of international affairs and global security policy topics, including cybersecurity, resilience, fraud, and threat intelligence. * Strong understanding of how business, technology, and public policy intersect with the operational rigor required for successful senior-level engagement delivery with public and private partners. * An entrepreneurial spirit and genuine enthusiasm for logistics and operations, security public policy and advocacy, and thrives in fast-paced, cross-functional, international environments. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Washington, District of Columbia: $159,000 - $254,000 USD

**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Manager, Global Security Policy - Logistics and Operations Overview The Global Security Policy Team plays a pivotal role in shaping and advancing Mastercard's public policy priorities to protect and promote a secure, resilient global digital economy with governments around the world. A major component of our work is the seamless orchestration of international policy events, roundtables, forums, meetings, consultations, and strategic global gatherings. These engagements bring together public and private stakeholders to drive meaningful outcomes and reinforce our leadership and expertise across the security public policy space, including cybersecurity, resilience, fraud and threat intelligence. The Global Security Policy Team drives impactful stakeholder engagements, and this position ensures the smooth execution of strategic security policy initiatives, advancing our global advocacy objectives. Location: Washington, DC or the New York Metropolitan Area Reporting and Role Reporting directly to the VP of Global Security Policy, the Manager provides specialized leadership in logistics and operations for all global security policy, diplomacy, advocacy, and engagement activities. This fast-paced role demands detail-oriented multitasking and strong organizational skills to successfully execute simultaneous high-profile policy events and executive-level stakeholder meetings, guiding them from conception to completion. Key responsibilities include: - Leading comprehensive logistics and operations management for the Global Security Policy Team-including executive brief development, event planning, scheduling, travel arrangements, attendee outreach, and content curation. - Overseeing policy research, internal coordination, vendor relationships, compliance, and on-site execution of policy events, roundtables, forums, and other engagements. - Engaging closely with internal business units-including Government Affairs & Policy, Security Solutions, Corporate Security, Communications, Strategic Growth, Regulatory Affairs, and other relevant teams-to coordinate on strategic priorities, public-private partnerships, policy advocacy objectives, and other cross-functional projects. - Maintaining a strategic calendar of global security policy events, monitoring the evolving policy and political landscape as it pertains to these events, and producing regular executive briefings with the VP to synchronize logistics, operations, policy content, and related activities across the organization. - Supporting the VP in driving regional-global coordination by facilitating communication, harmonizing policy efforts, and enabling effective collaboration between regional teams and global stakeholders through expertly planned forums, meetings, and events. - Aiding the management of relationships with governments, industry associations, NGOs, and multilateral organizations through expertly coordinated and communicated engagements. All About You - Highly organized, with a proven track record in managing multiple priorities, leading workstreams, and driving tasks to completion within clear timelines - supported by strong task management skills and a detail-oriented approach. - Proactive in creating, maintaining, and executing structured action plans; independently tracking deadlines; and keeping workstreams on schedule by maintaining to-do lists, priorities, and follow-ups. - Demonstrates agility and resilience in responding to urgent, unexpected developments, ensuring clear communication and seamless event experiences. - Exceptional written and oral communication skills, with experience drafting executive-level policy briefs, developing event planning documents, providing internal updates, and synthesizing post-engagement analyses that communicate impact and value concisely. - Expert at relationship management skills; adept at engaging external stakeholders, vendors, and partners in the context of event delivery, and working collaboratively with internal cross-functional teams in a matrixed organization. - A global team member who can work across multiple time zones and cultures, operating independently and constructively as a collaborative team player. High-energy, self-motivated. - Strong analytical approach to problem solving, with the ability to develop creative, actionable solutions to complex challenges, adapt to short deadlines, and work productively under pressure in dynamic commercial and policy environments. - Baseline understanding of international affairs and global security policy topics, including cybersecurity, resilience, fraud, and threat intelligence. - Strong understanding of how business, technology, and public policy intersect with the operational rigor required for successful senior-level engagement delivery with public and private partners. - An entrepreneurial spirit and genuine enthusiasm for logistics and operations, security public policy and advocacy, and thrives in fast-paced, cross-functional, international environments. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercard's security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. **Pay Ranges** Washington, District of Columbia: $159,000 - $254,000 USD

Marathon Asset Management is a recognized leader in asset-based lending (ABL), with a 20+ year track record of robust asset management and a reputation for excellence across cycles and market environments. Our ABL platform is supported by 50+ professionals and has deployed over $30 billion across a $5 trillion addressable market, including transportation, healthcare, commercial and residential real estate, consumer credit, and specialty finance. We are known for our disciplined, opportunistic approach where relationship durability and selectivity drive superior risk-adjusted returns. Position Overview The Vice President of Operations will be responsible for the day to day overseeing and managing operational aspects of Marathon's ABL platform including equipment finance and transportation. Coordinating with third-party providers, ensuring accuracy in transaction processing, implementing and administering systems, managing warehouse lender reporting, and ensuring compliance with regulatory requirements. The VP of Operations will play a critical role in building scalable infrastructure and supporting our growth strategy. Responsibilities Operational and Portfolio Management Oversee day-to-day operations related to loan and lease transactions, including booking, funding, direct and third-party servicing, collections, and payoffs. Portfolio reconciliations and exception reporting. Prepare transaction funding requests. Manage the flow of documentation from origination through closing and post-funding, ensuring accuracy of economic terms throughout the booking process. Coordinate with third-party accounting firms to reconcile transactions, financial reporting, and audit support. Supervise onboarding and ongoing management of third-party providers (e.g., servicers, lenders, software technology providers). Perform AML/KYC, OFAC, and other regulatory checks for new and existing clients. Coordinate and support legal entity management and regulatory filings Collateral tracking and lien perfection (UCC filings, title/lien searches, insurance verification). Systems & Process Administration Develop and enforce operational policies, procedures, and controls to ensure efficiency and compliance. Identify process improvements and implement best practices to streamline workflows. Funding & Accounting Support Prepare and submit warehouse lender reporting packages, including borrowing base certificates, collateral schedules, and covenant compliance reports. Monitor borrowing availability, advance rates, and collateral eligibility in line with warehouse and term financing agreements. Coordinate wire transfers, payment reconciliations, and cash movement for loan and lease transactions. Manage buybacks of ineligible collateral, substitutions, and related communications with warehouse agents. Leadership & Collaboration Work closely with business development, underwriting, credit, legal, portfolio management, and finance teams to ensure smooth transaction execution and servicing. Assist with recruiting, training, and mentoring operations staff as the business scales. Serve as liaison with outside counsel, auditors, and technology vendors. Qualifications Experience: 5+ years in ABL, equipment finance, specialty lending, or private credit, with direct operation or accounting experience. Borrowing base calculation, collateral analysis, and senior lender reporting is a plus. Education: At least a bachelor's degree in accounting or business administration Skills: Systems integration and implementation, white glove customer service, strong accounting background, transaction booking and servicing. Mindset: Entrepreneurial builder comfortable growing and scaling the platform. The average salary for this role is $150,000- $200,000 in base pay and is exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, and in addition we will also consider market data. We do not anticipate that candidates hired will begin at the top of the range, however, from time to time, it may occur on a case-by-case basis. Marathon benefit highlights include (but are not limited to) Medical/Pharmacy, Dental, Vision, HSA, FSA, STD/LTD, Life Insurance, PTO, Commuter Benefits, and company provided lunches. No agencies, please Equal Opportunity Employer M/F/D/V

PRIMARY PURPOSE: The Operations Director Center is responsible for maximizing the customers shopping experience and tenant sales by ensuring a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all Simon standards. The Operations Director will oversee all operational functions, projects, construction, and contracted services at the center among other things. Therefore, the Operations Director oversees the onsite maintenance, grounds keeping and custodial teams. PRINCIPAL RESPONSIBILITIES: The successful candidate's responsibilities will include, but not be limited to: Develop 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans Oversees Preventative Maintenance of equipment and record keeping/related logs Ensures property safety systems are up to code, maintained and inspected Conduct daily walk-through's of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections Assist in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budget Manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget Conduct regular property inspections and assess the physical assets of the property. Prioritize capital projects to reflect critical needs and affordability Manage the work process for both capital projects and ongoing services - including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment Manage preventative maintenance program and oversee any necessary repair or construction work to sustain a safe and reliable environment Manage relationships with third party contracted services providers and ensure adherence to Simon's Purchasing Policy and Code of Business Conduct Co-manage Construction activities with the corporate Development team Maintain a safe environment through identification and elimination of any safely hazards to staff, tenants and customers. This includes the administration of all training and regulatory programs (OSHA, ADA, EPA etc) Lead maintenance staff in work assignments and training. Assist in maintenance staff performance reviews Ensure public safety, Center security and effective risk management Read and interpret engineering drawings and schematic diagrams Assist General Manager with maximizing margin of profit centers Performs Condition Assessments (either personally or with the assistance of consultants) to develop basis for long range capital plans and budgets Ensure information contained within the capital database is accurate, current and updated on a real time basis as changes occur Complete timely review and processing of vendor invoices, to ensure accurate services were provided prior to payment Knowledge of leases in order to determine financial responsibility of operational issues. Implement the energy plan communicated by General Manager for to minimize costs while maintaining a comfortable and safe shopping experience Prepare and oversee operational budgets and ensure all costs associated with property operations are managed with direct guidance and oversight Provide leadership and guidance to the Center staff in the area of operations and customer service as necessary Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary. Provide operations support as necessary for special events and holidays Contribute to the preparation and annual update of the Center's five year strategic plan Complete required weekly, monthly and quarterly reports Assist the General Manager in the management of the Comprehensive Emergency Management Plan. Ensure all personnel are trained to function as an Emergency Task Force in Crisis Management response Oversee operations in a crisis situation ensuring the safety and security of all customers, tenants, guest and assets Resolve escalated customer complaints Work with security and local officials to plan and oversee a fire safety program. Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.) MINIMUM QUALIFICATIONS: Bachelor's degree or equivalent experience Minimum 5 years of prior Operations, Facilities or Property Management experience Working knowledge of maintenance and operational functions strongly preferred Ability to read and understand blue prints, CAD drawings and other schematics Meets commitments - produces accurate work Solution oriented and results driven Basic to moderate computer skills (email, excel, word, online order systems etc.) Valid Driver's License Ability to lift and carry up to 50 pounds The salary range for this position is $109,936.52 - $205,428.33. Actual compensation within that range will be dependent upon various factors, including an individual's skills, experience, and qualifications.

Who We Are UnitedMasters is building a marketplace that connects artists, brands and fans - empowering artists to earn and grow. UnitedMasters has taken the bold step of building a music distribution service that, radically, puts artists first - disrupting the legacy music business by letting up-and-coming artists distribute their music directly to fans through streaming services while maintaining ownership of their master recording rights and up to 100% of royalties. Through the combination of UnitedMasters' music distribution platform and its deep ties to brands, UnitedMasters enables independent artists and change-makers to grow and earn unlike any other platform. The UnitedMasters team is made up of musicians, marketers, engineers, and storytellers with backgrounds from YouTube, SoundCloud, Pandora, Facebook, Uber, Dropbox, Complex, VICE, and more. We work hand in hand with the award-winning creative teams that forge those innovative partnerships at Translation (our in-house creative advertising agency). The Vice President, Artist & Label Operations is a critical, senior leadership role responsible for the financial accuracy, operational integrity, and strategic planning of our exclusive artist and label partnerships. This leader will bridge the gap between creative execution and business administration, ensuring a seamless and profitable experience for our top-tier partners. This role is based in Brooklyn, New York with four days in-office and one day remote. What You'll Do Operational and Financial Oversight Royalties & Accounting: Oversee the end-to-end royalty accounting and payment process for our exclusive artist roster, ensuring accuracy, timeliness, and compliance with all contractual obligations. Invoicing & Revenue Streams: Lead the process for generating, verifying, and tracking all third-party invoices across digital and physical revenue streams. Financial Reporting: Consult with the Finance team to track artist P&Ls, recoupment schedules, and financial forecasting related to our exclusive deals, providing strategic insights to senior leadership. Release Management & Product Logistics Release Strategy: Lead and manage the UnitedMasters release schedule for the exclusive roster, coordinating internal teams (Marketing, A&R, Product) to ensure flawless and timely content delivery across all DSPs (Digital Streaming Platforms). Metadata Integrity: Directly oversee the management and quality control of all contractual metadata, neighboring rights data, and publishing information for the roster. Label Services & Client Onboarding Label Services Management: Partner with the Label Services team to onboard, setup, and service labels who subscribe to UnitedMasters' label service suite of products. Product Integration: Active participant in suggesting advancements for the label service products, ensuring labels are effectively utilizing the tools for distribution, analytics, and content management. Contract Compliance: Monitor and administer exclusive license agreements and (SLAs) for label clients, ensuring contract terms are executed and that all Artist Services Teams (Marketing, A&R, Artist Relations, Brand/Sync) provide best-in-class support and rapid issue resolution. A&R Administration: Oversee the collection of producer agreements, side agreements, mix engineer agreements, sessions reports, and other final delivery paperwork. Lead the sample clearance and label waiver processes from A to Z with internal stakeholders and artist teams. Physical Product: Manage logistics in tandem with the Artist Marketing team to manufacture and release physical products (vinyl, CD's, cassettes, and soft goods). Team Leadership & Management Lead, mentor, and develop the Artist and Label Operations team, fostering a culture of precision, accountability, and artist-first service. Interpret complex artist and label agreements (JV deals, licenses, side artist agreements) to implement correct operational and financial protocols. Knowledge, Skills and Abilities Exceptional financial acumen with deep, expert knowledge of music industry royalty accounting, collection societies, and publishing rights. Proven experience in designing and implementing scalable operational frameworks for a high-volume, high-value content pipeline (e.g., release schedules, asset delivery). Ability to read, interpret, and operationalize complex contract language. Expertise in standard practices and procedures within the music industry across major and independent labels. Strong project management skills, with the ability to manage multiple complex workflows and deadlines concurrently. Excellent communication and interpersonal skills, with the credibility to influence senior leaders and communicate financial complexities to artists and managers. A passion for the independent music economy and a commitment to championing artist ownership. Minimum Qualifications 12+ years of experience in Operations Management, A&R Operations or Administration, Business Affairs, or Royalty Administration, with at least 7 years in a senior leadership role (Director or VP level) within a record label, music publisher, or major distributor. Extensive experience with music industry royalty accounting software (e.g., RoyaltyShare, Curve, RightsHub) and enterprise-level financial and contract systems (e.g., NetSuite, Bill.com, IronClad, Navan, Concur, etc). Bachelor's Degree in Finance, Business Administration, Music Business, or a related field (or equivalent professional experience). Must be familiar with music licensing and the license requirements to release music. About UnitedMasters, Inc. UnitedMasters Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters. UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth. Combined, UnitedMasters, Inc. is the world's leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future. Backed by Alphabet, Andreessen Horowitz, and Apple, UnitedMasters, Inc. is reimagining how brands and artists come together to tell their stories, build profitable growth, and push culture forward. Salary Hiring Range: $175,000 - $220,000 Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. bonus, stock options, 401(k) match, etc.) Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. The range above is for the expectations as laid out in the , however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. The salary range above is for the NY/CA. As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location. #LI-HYBRID

Who We Are UnitedMasters is building a marketplace that connects artists, brands and fans - empowering artists to earn and grow. UnitedMasters has taken the bold step of building a music distribution service that, radically, puts artists first - disrupting the legacy music business by letting up-and-coming artists distribute their music directly to fans through streaming services while maintaining ownership of their master recording rights and up to 100% of royalties. Through the combination of UnitedMasters' music distribution platform and its deep ties to brands, UnitedMasters enables independent artists and change-makers to grow and earn unlike any other platform. The UnitedMasters team is made up of musicians, marketers, engineers, and storytellers with backgrounds from YouTube, SoundCloud, Pandora, Facebook, Uber, Dropbox, Complex, VICE, and more. We work hand in hand with the award-winning creative teams that forge those innovative partnerships at Translation (our in-house creative advertising agency). We are looking for a Director of Revenue Operations to lead and scale our revenue-generating functions. This strategic role will be responsible for aligning our sales, marketing, and customer success teams, and optimizing the technology, data, and processes that drive revenue growth. The ideal candidate will be a visionary leader who can design a scalable go-to-market strategy and build a RevOps function from the ground up. Please note that this role is a Hybrid role: four days in office and 1 day remote. What You'll Do Lead the RevOps team to create a seamless, end-to-end customer journey from prospect to customer. The ideal candidate will have ownership over the revenue technology stack, data governance, and overall process efficiency. Strategic Leadership: Develop and execute a comprehensive go-to-market strategy, defining key performance indicators and revenue targets. Process and System Optimization: Own and manage the entire revenue technology stack, including the CRM (e.g., Hubspot), marketing automation platforms, and sales engagement tools. Drive the implementation of new systems and processes to improve efficiency and data accuracy. Data and Analytics: Establish a data-driven culture by providing robust reporting and dashboards on pipeline health, sales performance, and marketing ROI. Oversee data governance to ensure data integrity across all revenue systems. Forecasting and Planning: Lead the annual and quarterly revenue planning and forecasting processes, providing strategic insights to senior leadership. Quota and Territory Management: Own the strategic design and administration of sales quotas, territories, and go-to-market plans to ensure fair distribution and maximize revenue potential. Compensation and Incentives: Design, implement, and manage compensation and incentive plans for the revenue team to motivate performance and align with business objectives. Pricing and Monetization: Develop and manage pricing strategies, rate cards, and product margins to ensure profitability and market competitiveness. Cross-Functional Alignment: Work closely with sales, marketing, product, and finance teams to ensure alignment on business goals and to remove friction in the customer lifecycle. Minimum Qualifications 10+ years of experience with at least three in a leadership role in Revenue Operations, Sales Operations, or Business Operations, ideally within a SaaS or B2B environment. Deep expertise in CRM platforms (e.g., Salesforce, HubSpot) and other revenue-related technologies. Proven track record of designing and implementing go-to-market strategies that drive measurable revenue growth. Strong analytical skills with the ability to translate complex data into actionable insights. Demonstrable understanding of the end-to-end sales and marketing funnel. Proven organizational skills with the ability to multitask in a fast paced, team-oriented environment. Entrepreneurial mindset, able to come up with creative inputs, suggestions, and solutions to a variety of business problems A real passion for the intersection of music, media and technology, and the desire to push big ideas forward. Ability to thrive and navigate ambiguity in a rapid growth environment An extraordinary communicator, leader, problem-solver, and team-player Proactive self-starter with agility to flex from high-level strategist and tactical thinker to practical implementation and day-to-day execution Ability to strategize, design and execute towards forward-thinking goals, and generate creative new approaches to solving business problems. Preferred Qualifications Experience within a high-growth B2B technology, music or creative services environment. Direct experience leading the implementation or migration of a major CRM or marketing automation platform. Background in annual and quarterly revenue planning and forecasting for a global or high-growth organization. About UnitedMasters, Inc. UnitedMasters Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters. UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth. Combined, UnitedMasters, Inc. is the world's leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future. Backed by Alphabet, Andreessen Horowitz, and Apple, UnitedMasters, Inc. is reimagining how brands and artists come together to tell their stories, build profitable growth, and push culture forward. Salary Hiring Range: $170,000 - $200,000 Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. bonus, stock options, 401(k) match, etc.) Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. The range above is for the expectations as laid out in the , however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. The salary range above is for the NY/CA. As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location. #LI-HYBRID

Hours: 37.5 Line of Business: Technology Solutions Pay Details: 91,200 - 136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. : Job Description: TD Bank is seeking a strategic and technically skilled Manager to join our Information Security team, focused on strengthening our fraud detection, authentication, and CIAM (Customer Identity and Access Management) capabilities. This role will lead the expansion of our monitoring and alerting footprint across enterprise platforms, ensuring control effectiveness, regulatory alignment, and rapid incident response in a complex financial environment * Stay Updated on Cybersecurity Trends: Continuously monitor the evolving landscape of cyber threats, fraud schemes, and industry best practices. * Manage Authentication Tools: Oversee the implementation and maintenance of authentication tools and processes to ensure secure access to systems and data. * Policy Lifecycle Management: Develop, implement, and maintain comprehensive cybersecurity policies and procedures. * Vendor Collaboration and Oversight: Collaborate with vendors to ensure compliance with security standards and conduct regular security assessments. * Handle Audit and Regulatory Requests: Respond to audits and regulatory inquiries, providing necessary documentation and evidence. * Documentation and Reporting: Create clear and concise documentation for security policies, procedures, and incident response plans. * Data Analysis: Utilize Excel and PowerPoint to analyze data, identify trends, and generate insightful reports. * Effective Communication: Communicate complex security concepts to technical and non-technical audiences, both internally and externally. * Risk Assessment and Mitigation: Identify, assess, and mitigate security risks through regular vulnerability assessments and penetration testing. * Incident Response: Participate in incident response activities, including investigation, containment, and remediation. Qualifications: * Bachelor's degree in Engineering, Information Security, or a related field. * 5+ years of experience in cybersecurity, with a focus on identity and access management. * Strong understanding of authentication protocols (e.g., OAuth, SAML, OpenID Connect). * Experience with authentication tools like ThreatMetrix, BioCatch, Document Verification Services etc. is a plus. * Knowledge of industry standards and regulations related to identity and access management. * Strong analytical and problem-solving skills. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet

Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This true integrative care model addresses psychosocial, housing, behavioral and medical services directly evolving around the needs of each member. We are a community of individuals from diverse peoples who work together to actively foster a fair, equitable, inclusive environment where all employees receive an invitation to belong. Visit ************************** for more information about the Amida Care culture. We are actively seeking a highly motivated, innovative and experienced individual to join our team as the Vice President of Operations. Compensation will be commensurate with experience. Position Summary: In collaboration with and under the direction of the Chief Operating Officer, the Vice President of Operations is responsible for managing all hands-on operational aspects of the plan and will assist the COO in successfully meeting the goals of the organization. This executive role is responsible for the overall direction and administration of key operational departments, programs and services provided by the health plan. Responsibilities: The Vice President of Operations will provide leadership and administrative report to the Claims/Encounter, Reporting, Provider Services, Credentialing and Vendor Management Teams. Responsible for ensuring a comprehensive cost efficient and accessible provider network that is contracted and linked to appropriate fee schedules. Manages the end-to-end contracting process, including credentialing, outreach, recruitment, contract initiation, and provider services for all risk arrangements including Valure Based providers. Proactively identifies risks and opportunities for improvement by utilizing a data driven mind set to solution and improve operations through automation and workflow redesign. Provide leadership, management, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. Strategic though leader responsible for claims insights and analytics to drive efficiency and financial responsibility, are also critical aspects of the role. Drives the development, negotiation, and execution of vendor contracts, including RFIs, RFPs, Statements of Work (SOWs), and final agreements, ensuring alignment with business, clinical, and financial goals. Build and maintain relationships with key internal and external stakeholders to ensure the successful outcome of business objectives and goals. Accountable for ensuring departmental compliance with contractual, regulatory, and corporate requirements, guidelines, and goals including turnaround times, timely submissions, and reporting. Oversee implementation / project management both contractually and operationally for new vendors and third-party software outside of IT. Ensures efficient processes and proper follow-up with our external vendors. Development of key metrics and KPIS for operational effectiveness. Oversee monitoring of the vendor process of to ensure and monitor process of timely submission and error corrections and resubmissions. Responsible for the hiring and retention of quality staff and the on-going planning, monitoring, training, coaching, evaluation, and appraisal of staff performance and development to ensure successful achievement of goals and objectives. Other duties as assigned. Amida Care is Diversity, Equity and Inclusion employer committed to full inclusion and elimination of discrimination in all its forms. We strive to develop, promote and sustain a culture that values equity and leverages diversity and inclusiveness in all that we do. EDUCATION REQUIRED Bachelor's degree combined with 10+ years of experience in Health Plan Operations and Information Technology. EXPERIENCES AND/OR SKILLS REQUIRED Over 10 years of progressive Managed Care experience spanning claims, provider contracting, and vendor management. Extensive background with New York State Medicaid in a health plan environment, including more than five (5) years in senior-level roles. In-depth working knowledge of Medicaid regulatory reporting requirements (e.g., MMCOR, SNPOR) for the New York State Department of Health and CMS. Strong analytical, innovative, and critical thinking skills. Collaborative and inclusive leadership style. Open to feedback and considering new ideas and approaches. Exceptional interpersonal and verbal/written communication skills. Strong computer skills, including MS Office (EXCEL, Word, Power Point). Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts. Demonstrate appropriate behaviors in accordance with the organization's vision, mission, and values.

Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This true integrative care model addresses psychosocial, housing, behavioral and medical services directly evolving around the needs of each member. We are a community of individuals from diverse peoples who work together to actively foster a fair, equitable, inclusive environment where all employees receive an invitation to belong. Visit ************************** for more information about the Amida Care culture. We are actively seeking a highly motivated, innovative and experienced individual to join our team as the Vice President of Operations. Compensation will be commensurate with experience. Position Summary: In collaboration with and under the direction of the Chief Operating Officer, the Vice President of Operations is responsible for managing all hands-on operational aspects of the plan and will assist the COO in successfully meeting the goals of the organization. This executive role is responsible for the overall direction and administration of key operational departments, programs and services provided by the health plan. Responsibilities: The Vice President of Operations will provide leadership and administrative report to the Claims/Encounter, Reporting, Provider Services, Credentialing and Vendor Management Teams. Responsible for ensuring a comprehensive cost efficient and accessible provider network that is contracted and linked to appropriate fee schedules. Manages the end-to-end contracting process, including credentialing, outreach, recruitment, contract initiation, and provider services for all risk arrangements including Valure Based providers. Proactively identifies risks and opportunities for improvement by utilizing a data driven mind set to solution and improve operations through automation and workflow redesign. Provide leadership, management, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. Strategic though leader responsible for claims insights and analytics to drive efficiency and financial responsibility, are also critical aspects of the role. Drives the development, negotiation, and execution of vendor contracts, including RFIs, RFPs, Statements of Work (SOWs), and final agreements, ensuring alignment with business, clinical, and financial goals. Build and maintain relationships with key internal and external stakeholders to ensure the successful outcome of business objectives and goals. Accountable for ensuring departmental compliance with contractual, regulatory, and corporate requirements, guidelines, and goals including turnaround times, timely submissions, and reporting. Oversee implementation / project management both contractually and operationally for new vendors and third-party software outside of IT. Ensures efficient processes and proper follow-up with our external vendors. Development of key metrics and KPIS for operational effectiveness. Oversee monitoring of the vendor process of to ensure and monitor process of timely submission and error corrections and resubmissions. Responsible for the hiring and retention of quality staff and the on-going planning, monitoring, training, coaching, evaluation, and appraisal of staff performance and development to ensure successful achievement of goals and objectives. Other duties as assigned. Amida Care is Diversity, Equity and Inclusion employer committed to full inclusion and elimination of discrimination in all its forms. We strive to develop, promote and sustain a culture that values equity and leverages diversity and inclusiveness in all that we do. EDUCATION REQUIRED Bachelor's degree combined with 10+ years of experience in Health Plan Operations and Information Technology. EXPERIENCES AND/OR SKILLS REQUIRED Over 10 years of progressive Managed Care experience spanning claims, provider contracting, and vendor management. Extensive background with New York State Medicaid in a health plan environment, including more than five (5) years in senior-level roles. In-depth working knowledge of Medicaid regulatory reporting requirements (e.g., MMCOR, SNPOR) for the New York State Department of Health and CMS. Strong analytical, innovative, and critical thinking skills. Collaborative and inclusive leadership style. Open to feedback and considering new ideas and approaches. Exceptional interpersonal and verbal/written communication skills. Strong computer skills, including MS Office (EXCEL, Word, Power Point). Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts. Demonstrate appropriate behaviors in accordance with the organization's vision, mission, and values.

About Us: At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners. About This Role The Vice President of People Operations is the executive responsible for shaping and leading the credit union's human capital strategy to support organizational growth, employee growth and engagement, operational excellence, and legal compliance. This role oversees all areas of Human Resources-including Talent Acquisition, Benefits & Compensation, Learning & Development, Organizational Effectiveness, HR Operations, and Employee Engagement-and ensures HR programs align with the credit union's mission, vision, values, and commitment to serving members and communities. The VP is a strategic advisor to the CEO, Executive Leadership Team, and Board of Directors, playing a critical role in workforce planning, culture, leadership effectiveness, and ensuring the talent structures necessary to support a highly regulated financial services environment. Key Responsibilities: Strategic Leadership & Executive Partnership Advise on human capital strategy to support organizational priorities such as differentiated products and service, member growth, operational efficiency, service excellence, and risk management. Develop talent strategies that address current and emerging workforce needs across the organization. Provide guidance to the CFO and CEO on HR trends impacting financial services, including succession planning, labor market shifts, and human capital-related regulatory expectations. Talent Management & Workforce Planning Lead workforce planning to ensure the credit union has the talent necessary to support growth and member service excellence. Oversee executive and critical role succession planning to ensure leadership continuity and business resilience. Strengthen recruiting strategies to attract top talent with financial services expertise while advancing the credit union's reputation as an employer of choice. Total Rewards, Compliance & HR Operations Oversee compensation, benefits, and wage and hour compliance with consideration for regulatory expectations specific to financial institutions. Ensure equitable, competitive rewards structures that support attraction and retention in a regulated, competitive industry. Lead the design and optimization of HR systems and processes to assure accuracy, compliance, efficiency, and service quality. Culture and Learning & Development Drive a culture grounded in cooperative values and aligned with core values of the credit union. Oversee leadership development, career pathways, and training programs that strengthen financial acumen, risk awareness, operational excellence, and member service skills. Employee Relations, Risk & Compliance Ensure HR practices support a sound risk environment and align with relevant employment laws, including New York, Massachusetts, Florida, Connecticut, New Jersey, Maryland, and multiple other states. Build and sustain strong employee relations practices that promote fairness, trust, and operational consistency across all departments. Serve as a key partner with Compliance & Internal Audit on matters involving workforce risk, investigations, and policy governance. Change Leadership & Transformation Understand and oversee change management principles for enterprise level initiatives. Lead an HR team that delivers high-quality service and meets the expectations of a dynamic financial services organization. Who you are: Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field required. Master's degree or senior HR certification (SPHR, SHRM-SCP) preferred. 10+ years of progressive HR leadership experience, with at least 5 years in a financial services, banking, or credit union environment strongly preferred. Demonstrated experience working with Boards and executive teams on regulatory matters, executive compensation, and succession planning. Experience supporting multi-branch, multi-state, or geographically distributed workforces. Ability to travel to operational centers as needed. Deep knowledge of HR disciplines, financial services workforce expectations, and the regulatory considerations impacting people practices in a credit union or banking environment. Strong business acumen with the ability to align talent strategies to lending, financial performance, member experience, and risk frameworks. Proven ability to lead transformation, build scalable HR processes, and develop high-performing teams. Previous merger and acquisition experience helpful Exceptional relationship-building, communication, and influencing skills across all organizational levels. What We Offer: Competitive salary and benefits package Opportunities for professional development and career growth Hybrid Schedule (min 3 days in office to maximize collaboration) A collaborative and inclusive work environment Paid Time Off, Wellness Time & Paid Federal holidays 401K with 6% match High Performance Culture Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE. EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. This is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This may be modified at any time, for any reason, at the sole discretion of management. At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States. It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability. In the spirit of pay transparency, we are excited to share the base salary range for this position is $144,865.00 - $168,872.00 exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Strategy Operations Manager in Digital Channels, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. Job responsibilities Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized Implements a product-level collection strategy consisting of controls, financials, and resourcing needs Develops product strategy and product vision that delivers value to customers and supports the goals of the business. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in program management or performance optimization Proven ability to manage and implement operational effectiveness initiatives Proven ability to operate within the product development life cycle and agile methodologies Experience in strategy consulting, corporate strategy, or startups business operations Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions Strong communication, presentation, and influencing skills-ability to collaborate and build relationships with colleagues at all levels Data Literacy and analysis skills, as well as an ability to interpret and make data-driven decisions, understanding and using data to craft narratives for executive audiences. Advanced PowerPoint skills Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization A high level of personal initiative, setting and achieving challenging activities, and demonstrating entrepreneurial leadership Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly

You are a strategic leader who thrives in dynamic environments, driving business performance and operational excellence for Chase's youth products. Join our team to shape the future of youth banking and make a lasting impact on families nationwide. As Vice President- Product Manager within the Youth & Family team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will be leading business performance and operational excellence across Chase's youth products. This role will serve as a key partner to the General Manager of the Youth & Family business, and therefore requires world-class analytical rigor, business judgment and communication skills. The ideal candidate will help to manage the P&L for three products, provide data-driven insights to inform product and business strategy, represent the function in stakeholder forums, and strengthen controls, risk management, and customer feedback loops. This is a high-impact role for a product-minded business leader who thrives in dynamic, growth-oriented environments and can seamlessly move between strategy, analysis, and execution - and who is looking for role that will be a stepping stone to larger general management opportunities. Job responsibilities Develops a product strategy and product vision that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Shape long-term product and business strategy in partnership with cross-functional leaders, conducting independent analyses to identify growth opportunities Translate strategic goals into measurable operational and financial outcomes, monitoring KPIs for accountability Manage the P&L for three banking products, partnering with Finance, Product, Marketing, and Analytics teams to forecast, budget, and track financial performance Identify opportunities for efficiency, pricing optimization, and resource allocation to maximize ROI Represent the Youth & Family business in executive and cross-functional forums, building strong relationships and driving execution across teams Proactively identify risks, implement control mechanisms, and integrate customer feedback into product planning and experience improvements Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Demonstrate 5+ years of experience in product strategy, business operations, management consulting, or similar analytical leadership roles Manage P&L and drive measurable financial and operational outcomes, maintaining financial discipline and operational rigor Apply advanced knowledge of product development cycles, go-to-market dynamics, and customer experience metrics Lead cross-functional teams and influence without direct authority, building credibility and fostering trust across functions and levels Exhibit exceptional analytical, communication, and problem-solving skills, utilizing data-driven decision-making to inform strategy and execution Thrive in fast-paced, ambiguous environments, prioritizing strategic initiatives and executing with operational excellence Preferred qualifications, capabilities, and skills Demonstrate prior experience working in a highly matrixed, complex organization Demonstrate experience in highly matrixed, complex organizations and apply product and business acumen in product-driven environments Advance strategic execution, operational excellence, and financial discipline while managing stakeholders and communicating with impact Integrate customer insights into decisions and foster a culture of innovation and continuous improvement

Who is Quorum At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you. Role Overview: The Director, Mortgage Operations steers operational excellence for all mortgage-related functions, leading a team of approximately 50 staff across processing, underwriting, closing and post-closing, quality control, and support. This role emphasizes continuous process optimization, strategic adoption of advanced technologies, and adaptive workforce development to achieve best-in-class service, safety, soundness, and financial performance. Reporting to the Chief Lending Officer, you will be accountable for process innovation, compliance and regulatory oversight, and proactive engagement with industry advancement. Key Responsibilities: Direct end-to-end mortgage operations, ensuring compliant, efficient, and quality-driven execution across all areas. Cultivate, develop, and retain high-performing teams through targeted coaching, mentoring, and upskilling; fostering a culture of adaptability, collaborating with internal and external stakeholders to unlock new opportunities. Lead initiatives to streamline workflows, minimize manual intervention, and maximize technology-enabled solutions (e.g., Encompass LOS, digital integration platforms). Maintain deep operational expertise in all mortgage products and services, keeping teams abreast of regulatory and industry changes. Actively monitor and enhance vendor and third-party relationships with rigorous performance benchmarking and alignment to organizational goals. Identify, evaluate, and implement emerging technologies and process enhancements that promote service excellence, risk reduction, and cost efficiency, always with a focus on safety and soundness. Guide project and change management for key organizational and departmental initiatives, ensuring deliverables support optimized turn times and cost ratios. Drive continuous process enhancements, workflow redesign ensuring regulatory compliance. Prepare, refine, and manage annual budgets, including revenue and expense planning, proactive variance reporting, and trend analysis for optimized resource utilization. Ensure accurate, timely reporting of production metrics, errors/exceptions, QC reviews, and compliance data. Lead preparation and response strategies for internal and external audits, applying corrective actions and preventive controls. Conduct ongoing vendor due diligence, manage risk assessments, and ensure policy compliance in partnership with enterprise risk and vendor management teams. Stay current on industry advancements, digital trends, and regulatory changes to proactively position the organization for sustained competitiveness. Launch and guide departmental initiatives in line with digital transformation goals (including, but not limited to, process standardization, automation, and next-gen functionality). Maintain timely and accurate generation of required disclosures and collection of fees, within tolerance and regulatory guidelines. Perform additional duties as required. Skills, Experience & Competencies: Bachelor's degree in Finance, Business Administration, or related discipline required. At least 10 years' mortgage/financial services experience, including no less than 5 years in a leadership capacity. Project management and leadership skills within the mortgage or financial services industry, coupled with a proven ability to adapt teams to evolving technology. Proven ability to streamline communication, improve decision-making, and enhance efficiency. Familiarity with GLIA and other digital client engagement platforms is a plus. Expertise in regulatory compliance (NCUA, Federal, Consumer, SAFE Act), industry guidelines, and audit requirements. Mastery of Microsoft Office; advanced proficiency with LOS (Encompass) and digital servicing platforms. Must meet SAFE Act requirements, including background checks and registration with NMLS. Environmental / Physical / Mental Requirements Stable internet connection with speeds high enough for video conferencing and screen sharing Smartphone with current iOS/Android OS Prolonged periods sitting at a workstation and working on a computer Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone Compliance/legal requirements Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.  Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description. Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. **PLEASE NOTE** We are not able to consider candidates for this role who reside in Montana, Nebraska, Rhode Island, or Puerto Rico Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship. Salary Range: $160,000 - $170,000 per year. Individual salary will vary based on skills and experience. Discretionary incentive compensation may be available based on company and individual performance. Benefits: Medical, Vision, Dental, Retirement Benefits, and Paid Time Off (PTO) #LI-Remote