Meltwater jobs - 75 jobs

Description What We're Looking For:As the Design Manager of Global Applications, you will be responsible for managing our key Meltwater design system and AI-driven platform experiences. You will play a key role as a player/coach, driving intuitive use and industry-leading outcomes. Your role will involve working with other designers to further enhance global applications and design patterns, ensuring best-in-class interaction design, visual design, and new AI products. Additionally, you will be responsible for one direct design report to support Meltwater platform efforts. What You'll Do: Creation and Craft: Execute and design strong user interfaces, user prototypes, wireframes, and visual designs. Use the most recent GenAI tools to provide sophisticated design prototypes and AI-driven solutions. (IE. Lovable, v0, Cursor). Also work in Figma to ensure pixel perfect designs. Cross-Functional Collaboration: Proactively engage with designers and developers to ensure alignment with development requirements and systems documentation. Work with the UX design research team to identify user pain points, assess products, and identify UX opportunities. User-Centered Advocacy: Champion user-centered design principles in all projects Process Guidance: Collaborate with teams to align Meltwater design efforts with core business objectives, executing on UX priorities and facilitating a strong design process to further elevate our UI. Mentorship & Leadership: Oversee the execution of one product designer, ensuring their work meets high standards in interaction design, UI, and human-centered design to produce new design patterns that are consistent with the platform. Partnership Development: Collaborate with other product managers (PMs), and UX Directors to foster strong design ethic and outcomes. Facilitation of Innovation: Lead teams through ideation, feasibility assessments, and story-mapping workshops to enhance design and development processes. Communication: Be a strong story teller to cross-functional leaders, developers, and stakeholders, promoting a holistic view of user experience Design Quality Assurance: Conduct UI reviews of design patterns through product-based evaluations and system-wide assessments. Culture Building: Be a strong contributor to design culture while continuously helping the design practice to grow. What You'll Bring: Minimum of 8 years of experience in Product Design/Visual UI Design/UI/UX. At minimum 3-5 years of experience managing a design team Minimum of 3-5 years working in SaaS and enterprise applications. Proven portfolio showcasing extensive UX/UI work and also experience with AI tools such as Lovable, v0, or Cursor You have a point of view on industry best practices and design principles Demonstrated ability to deliver products with a focus on final outcomes Strong communication skills for presenting ideas clearly to business stakeholders Strong experience collaborating with engineering teams to refine & develop UX Expert proficiency in Figma Strong understanding of the Design Thinking process stages. Experience collaborating with other designers/design teams for system-wide improvements. Bachelor's or Master's degree in Design or a related field. Familiarity with front-end technologies such as React and MUI. What We Offer: Flexible paid time off that allows you to have an enhanced work-life balance Excellent medical, dental, and vision options Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career Base Salary of $127,000 - $169,000 CAD per year + 10% annual bonus paid in quarterly instalments [subject to the terms of the applicable commission plan]. Our Story The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Account Manager, East Enterprise The Account Manager directly sells enterprise software solutions across the range of our products and guides incremental license and subscription revenue. You will develop the relationship within assigned accounts/territory and maximize Informatica's footprint within them. Account Executives collaborate with other teams, including pre-sales, professional services, marketing, channel management, finance, and customer support, and external parties such as GSI's and Channel Partners. This is a field sales position where extensive travel to the customer's location is expected and important to the performance of the role. Travel is up to and may exceed 50%, based on our needs. You will report to the Senior Director, Field Sales. You can work remote from anywhere in the East. Your Role Responsibilities? Here's What You'll Do Expand sales within existing large customer accounts while building relationships with decision makers. Develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the value/benefits of Informatica's solutions to customer requirements. Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments). Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans. Collaborate with Marketing to develop a plan for the accounts, to include events, seminars, and roadmap sessions. What We'd Like to See Holds expert-level experience and uses professional concepts and our goals to resolve complex issues in creative ways. Deep industry knowledge of a customer's decision-making process, goals, strategies, and our goals. Complete, "big-picture" understanding of the business and technical contexts of main accounts. Exudes leadership on account set and compels others to get on board. Great at consultative effectiveness and establishing trust with internal and external customers. Knowledge of selling SaaS, Data Warehousing, Database, and Business Intelligence software concepts and products. Role Essentials Promote Informatica's products, maximizes brand recognition and mindshare at all levels, and publicize success stories. Provide customer feedback to team members for product, systems, and process improvements. At this level, incumbents will have expert-level knowledge of selling our products and services. Assigned accounts will be of the most complex nature and will take a strategic salesperson who is used to working with larger organizations Account Executives sell-to and work with executive-level customer decision makers, including up to CXO levels. BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience Minimum 8+ years of relevant professional experience

Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future. Responsibilities Ready to Transform Data Into Product Strategies That Drive Member Outcomes? We're seeking a strategic analytics leader who can combine deep technical expertise with product strategy insight to develop scalable frameworks and advanced analytics. As our Lead Product Data Scientist, you'll serve as the primary analytics partner for product leadership while designing experimentation models that empower teams and inform company-level decisions. What makes this role different ✓ Strategic partnership: Act as primary analytics partner to senior product leadership, setting frameworks for KPI definition, tracking, and evaluation ✓ Advanced modeling expertise: Create predictive and causal inference models that anticipate feature impact, engagement, and health outcomes ✓ Cross-functional influence: Serve as senior analytics thought leader, influencing roadmap prioritization and portfolio investment decisions ✓ Scalable impact: Build self-service tools and dashboards that empower teams while setting enterprise-level analytics standards What You'll Actually Do Drive product analytics strategy (40%): Act as primary analytics partner to senior leadership, developing advanced product funnel and user behavior models that identify patterns unlocking new opportunities. Architect experimentation frameworks (30%): Design and evaluate A/B and multivariate tests with statistical rigor while creating predictive models for feature impact and long-term engagement. Lead cross-functional influence (20%): Translate analytical findings into executive-level narratives that drive confident, data-backed decisions while facilitating workshops that raise data fluency across teams. Ensure technical excellence (10%): Partner with Data Engineering to optimize analytics-ready pipelines while establishing best practices and reusable libraries for SQL, Python, and experimentation templates. Qualifications What You Bring to Our Mission The technical foundation: Advanced SQL skills for complex query design and optimization Deep proficiency in Python with libraries like pandas, numpy, scikit-learn for modeling and analysis Strong grounding in statistical inference, hypothesis testing, and causal modeling Expertise with experimentation platforms and product analytics tools (Amplitude, Mixpanel, Heap) The strategic expertise: 5-8+ years leading product analytics or data science initiatives in SaaS, healthcare, or consumer tech Proven track record informing product strategy through analysis and experimentation Experience defining, evolving, and scaling product KPIs and measurement frameworks Demonstrated success influencing product and company-level decisions with data Experience partnering with product managers, digital user flows and funnels The leadership competencies: Ability to coach and raise data fluency of product managers, designers, and business leaders Strong executive communication and storytelling skills with comfort presenting to leadership teams Track record building scalable analytics frameworks that multiply impact across teams Experience in agile product environments with direct contribution to roadmap shaping The technical stack experience: Languages/Analytics: SQL, Python, R Visualization: MicroStrategy, Tableau, Looker, PowerBI Infrastructure: AWS, Snowflake, dbt Product Analytics: Amplitude, Mixpanel, Heap, Pendo Collaboration: Jira, Confluence, Teams The preferred qualifications: Background in healthcare, digital health, or wellness tech ecosystems Experience applying machine learning techniques to personalization or member engagement Familiarity with journey analytics, health outcomes measures, or value-based care metrics Demonstrated thought leadership in product data science communities or forums Why You'll Love It Here We believe in total rewards that actually matter-not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary plus commission structure that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one-because you shouldn't have to wait to be taken care of Ready to create a healthier world? We're ready for you. No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you. Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $130,000 to $170,000 annually. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site.

Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future. Responsibilities What makes this role different ✓This position plays an essential role within the Commercial Enablement (CE) team by bringing strategic insight and innovative ideas to our onboarding and ongoing training processes. Responsibilities include designing and delivering curated new hire onboarding experiences across the commercial organization as well as encouraging the adoption and effective use of tools and technology. The main duties of the CE Specialist are: What You'll Actually Do Key Responsibilities Enhance onboarding with role-based learning, skills assessments, and certification programs. Collaborate with managers to set onboarding success criteria and performance standards. Set onboarding metrics (30, 60, 90, 180 days) to measure effectiveness and ramp-up speed. Manage monthly reporting on commercial technology usage across users. Monitor adoption trends and link tool use to pipeline, productivity, and growth. Assess ROI of technology investments and provide insights for optimization. Maintain quarterly scorecards showing: Enablement program impact Technology usage and effectiveness Influence on pipeline and commercial growth Track onboarding completion, certification results, and time-to-productivity metrics Identify gaps in onboarding content, tool use, or user behavior and suggest improvements. Drive continuous improvement with data-driven insights and stakeholder feedback. Document processes, metric definitions, and reporting standards for consistency and scalability. Build and maintain dashboards, reports, and scorecards from commercial tech systems. Gather, validate, and combine data from platforms such as CRM, enablement tools, and learning systems. Create leadership-ready presentations that summarize trends, insights, and recommendations. Qualifications What You Bring to Our Mission Education and Experience Bachelor's degree in Business, Operations, Analytics, Finance, Marketing, Information Systems, or a related field, or equivalent relevant experience 3-6 years in Commercial/Revenue/Sales Enablement, Business Operations, or Analytics Experience with onboarding and training programs in commercial or go-to-market environments preferred Demonstrated ability to develop performance metrics, dashboards, and scorecards for leadership reporting Proven experience analyzing adoption and utilization of enterprise technology platforms (CRM, enablement, learning, or sales tools) Experience collaborating across sales, marketing, operations, and technology teams is preferred Knowledge, skills and abilities Understanding of onboarding, enablement, and continuous learning best practices. Strong project management and organizational abilities and can handle multiple initiatives. Excellent written and verbal communication; translate data into actionable insights. Attention to detail with focus on accuracy and data integrity. Strategic thinker with tactical execution in a fast-paced environment. Able to synthesize information from various sources into cohesive insights. Skilled at identifying inefficiencies and recommending data-driven improvements. Works independently and collaboratively within teams. Strong analytical skills; able to interpret complex data and spot trends. Presents complex information clearly to leadership audiences. Adapts quickly to changing priorities, tools, and business needs. Preferred: knowledge of commercial functions (sales, account management, customer success, marketing). Preferred: Familiarity with commercial tech tools (CRM, enablement, LMS, analytics). Preferred: Able to build clear dashboards and executive scorecards. Why You'll Love It Here We believe in total rewards that actually matter-not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one-because you shouldn't have to wait to be taken care of Ready to create a healthier world while building the career you want? We're ready for you. No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you. Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $75,000 to $90,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for medical, dental, vision, and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site.

Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future. Responsibilities Ready to Lead Complex Client Migrations That Transform Healthcare Operations? We're seeking an experienced leader who can oversee a team of solution design and implementation professionals managing complex, client-facing migration projects. As our Director of Client Migrations, you'll lead teams transitioning clients from one claims platform to another while simultaneously migrating their digital experience, combining strategic leadership, technical expertise, and client engagement to ensure successful outcomes. What makes this role different ✓ Dual-platform complexity: Oversee simultaneous migrations of claims platforms and digital experiences requiring deep technical and strategic coordination ✓ High-performing team leadership: Lead diverse team managing client migrations in partnership with Account Management, Strategic Development, and Enterprise PMO ✓ Executive client engagement: Build strong relationships with client executives while serving as escalation point for critical issues ✓ Strategic oversight: Define implementation strategies while partnering with cross-functional leaders in technology, operations, and client services What You'll Actually Do Lead team excellence: Develop high-performing team with diverse roles managing client migrations while setting priorities, allocating resources, and ensuring accountability for project delivery. Foster collaborative culture: Build culture of collaboration, continuous improvement, and client-centricity while serving as leadership liaison to Enterprise Project Management team. Provide executive oversight: Monitor all client implementation projects ensuring on-time delivery within scope and aligned with client expectations and organizational standards. Serve as escalation point: Address critical issues and client concerns with strategic problem-solving while maintaining strong relationships with client executives and stakeholders. Define strategic direction: Establish implementation strategies for claims platform and digital experience migrations while partnering with cross-functional leaders across organization. Manage risk proactively: Monitor project risks and drive resolution of complex challenges while ensuring technical solutions meet client requirements and compliance standards. Guide technical excellence: Direct team in understanding claims administration systems and digital engagement platforms while ensuring solutions align with client needs. Communicate effectively: Provide clear project status updates, risk assessments, and milestone tracking to stakeholders at all organizational levels including executive leadership. Qualifications What You Bring to Our Mission The leadership foundation: 10+ years in healthcare, insurance, or TPA environments required At least 5 years in leadership roles with proven success overseeing teams managing large-scale client implementations Prior TPA experience strongly preferred The technical expertise: Strong understanding of claims administration platforms and digital engagement tools Advanced project management skills (PMP or similar certification preferred) Ability to guide teams through complex technical transitions and platform migrations The leadership competencies: Exceptional leadership: Committed to coaching and mentoring team members for professional growth and development Strategic alignment: Ability to align implementation strategies with organizational goals and client objectives Decision-making excellence: Makes timely, data-driven decisions under pressure while managing complex, competing priorities Change management expertise: Skilled in guiding clients and teams through complex transitions with confidence and clarity The professional qualities: Excellent communication and executive presence with ability to engage effectively at all organizational levels Strong partnership-building skills across internal and external stakeholders Capability to build trust with client executives while managing critical escalations Commitment to fostering culture of collaboration, continuous improvement, and client-centricity Ability to set clear priorities, allocate resources strategically, and ensure team accountability Experience serving as liaison between client-facing teams and back-end technical/operational groups Why You'll Love It Here We believe in total rewards that actually matter-not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one-because you shouldn't have to wait to be taken care of Ready to create a healthier world while building the career you want? We're ready for you. No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you. Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $135,000 to $150,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for medical, dental, vision, and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site.

1143979 that can be based anywhere in the US. HubSpot's mission is to help millions of organizations grow better and we're looking for a Staff Product Designer who can make an impact by shaping the end-to-end integration journey. This work spans from discovery and installation to management and support-and by building tools that empower third-party developers to create integrations and AI agents on HubSpot. You can learn more about our ecosystem here. This is a high-impact, systems-level design role where prototyping is how we think, communicate, and align across complex products. The Ecosystem is how HubSpot grows with its customers and partners. As we move toward an AI-native future, this role ensures our integrations, agents, and developer tools feel seamless, cohesive, and deeply human. Prototyping is how you'll lead-by showing what the future looks like and inspiring others to build it. What you'll do: Lead the design vision for the full ecosystem experience across discovery, installation, configuration, usage, and support. This is a significant surface area, so you should be experienced leading design projects across a complex, multi threaded surface area. Prototype early and often-to explore, align, and de-risk ideas before they're built. Use prototypes as the primary tool for storytelling and strategy alignment across PM, Eng, and DevRel. Weave cohesive experiences across product surfaces, partnering closely with Developer Platform, App Marketplace, CRM Core, and AI Product teams. Apply deep systems thinking, ensuring extensibility, scalability, and usability across developer and end-user touchpoints. Drive product strategy through journey mapping, service blueprints, and high-fidelity prototypes that show-not tell-the future experience. Mentor designers across the org to elevate craft, prototyping maturity, and systems literacy. Measure design impact through metrics tied to activation, adoption, and CSAT. Advocate for both users and builders, ensuring HubSpot's ecosystem delivers value for customers and partners alike. You might be a fit if you… Have experience designing complex SaaS or platform ecosystems. Have led end-to-end experiences that cross multiple surfaces or product areas. Are an expert in interactive prototyping (Figma, Lovable, or code-based tools) and use prototypes to think through and communicate systems. Are a systems thinker who naturally simplifies complex architectures into clear, connected experiences. Thrive in ambiguous, cross-functional environments, and can operate independently to set direction. Have developer-facing design experience or deep curiosity about APIs, SDKs, and extensibility platforms. Have strong product sense-you understand how design decisions influence adoption, retention, and long-term ecosystem health. Are excited by AI and automation, and curious about how AI agents reshape platform experiences. Care deeply about craft-from conceptual frameworks down to polished interactions. How you'll grow: You'll help shape HubSpot's AI-native ecosystem strategy for integrations and agents. You'll influence patterns and frameworks across UX. You'll collaborate directly with product and design leadership to push the boundaries of extensibility and design innovation. You'll grow as a design strategist, influencing product direction through experience visualization. How we'll measure success: ↑ Integration discovery → install conversion ↑ Time-to-first-value for new installs ↑ Developer build/ship velocity on platform tools ↑ CSAT/UX task success on key ecosystem flows ↓ Support tickets related to install/config/permissions Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot's bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot's equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot's compensation philosophy. Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren't just about checking off the box for legal compliance. It's about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range:$210,000-$336,000 USD We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot Careers Life at HubSpot on Instagram HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future. Responsibilities In the role of a Broker Market Analyst , you , create interest and drive brand and solution awareness and preference with Brokers / Brokerage Firms within targeted regions. The Market Analyst is primarily responsible for generating new relationships by leveraging market data, curating targeted outreach campaigns and doing outreach via LinkedIn and emails. Additionally as a Market Analyst you will be responsible for executing upon targeted campaigns to captivate new potential brokers and generate interest in meeting for the CBR Director and or TPA Regional Sales Directors t. To be successful in this role, the market analyst r will nurture relationships, build value, handle objections, create urgency, , and collaborate strategically with the field and marketing to create a sales pipeline that exceeds quota expectations. What You'll Actually Do Qualify all incoming consultant & broker inquiries generated through web and marketing campaign leads Use lead sourcing directives on target geographic markets and contact roles (outlined by the consultant & broker relations team) to influence lead sourcing Source new consultant/broker leads through - online research leveraging multi-modal broker prospecting tools, LinkedIn and more Successfully set up strategic alignment meetings for the consultant & broker relations team (via email) so that the team can conduct discovery, assess fit and determine next steps for consultant and broker contacts Strategic sales capabilities that include a high comfort level communicating with defined consultant & broker contact roles within a consulting/brokerage firm, balanced with tactical skills for a fast-paced, high volume lead follow-up and qualification environment You will also have a primary responsibility to educate leads/contacts regarding: Personify Health's value and key positioning pillars; solution differentiation from market alternatives Prospect into target consulting/brokerage firms to find new contacts and revenue opportunities Develop and articulate high-impact messaging that resonates with consultants and brokers, captures a value prop, and embodies Personify Health's values Consistently logging lead, contact, account, and qualification data in Salesforce.com Report weekly metrics Work with consultant and broker relations directors to gain insight into individual territory and target market plans and establish lead generation priorities and methods. Achieve quarterly objectives Qualifications What You Bring to Our Mission Proven success in sales/marketing in TPA and or Benefit Administration. Outgoing, positive, friendly, and a master communicator Demonstrated history in exceeding performance goals and quotas Experience selling enterprise products/services with a focus on value-based selling methodologies Strong communications and understanding of how to identify consultant and broker needs and map business value Adept in using Salesforce.com, Hubspot and Microsoft Office applications Internet and research savvy using online resources such as LinkedIn and ZoomInfo to identify contacts within target companies. Experience with Benefitflow and/or MPLOYER appreciated but not required. Proficient in managing multiple simultaneous qualification and sales processes Strong understanding of target consulting and brokerage firms and range between core job deliverables to solving business problems Must quickly assess a business situation or scenario and develop plans to address challenges or capture opportunities Why You'll Love It Here We believe in total rewards that actually matter-not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one-because you shouldn't have to wait to be taken care of Ready to create a healthier world while building the career you want? We're ready for you. No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you. Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $50,000 to 60,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for medical, dental, vision, and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site.

Description MEST AI Startup Program - Technical Fellow In-ResidenceLocation: Accra, Ghana (in-person position) Reporting to: AI Startup Program Director Team: AI Startup Program Team Experience Level: 2 - 4+ years in software development and AI/ML Contract: One-year Start Date: January 2026 End Date: December 2026About MEST Africa Launched in 2008 by Meltwater Founder & CEO Jorn Lyseggen, MEST is a Pan-African training program, seed fund, incubator, and hub for technology entrepreneurs across Africa. We provide critical skills training in software development, business, and communications, with headquarters in Accra, Ghana, and funding from the Meltwater Foundation - the non-profit arm of Meltwater, a global leader in media intelligence.MEST AI Startup Program Overview The MEST AI Startup Program is an up to 12-month immersive experience designed to equip Africa's most promising AI entrepreneurs with the technical, business, and leadership skills needed to build and scale globally competitive AI startups.The seven-month startup program is a hands-on, activity-based experience where participants: Explore and refine AI business ideas Develop and deploy an AI MVP Gain deep expertise in AI software development and business fundamentals Engage with world-class AI practitioners from institutions like Google, Meta, and OpenAI The five-month incubation program supports selected ventures to scale AI products, secure customers, and prepare for investment, culminating in deployable AI products, an established user base, and a roadmap for funding and growth.Technical Fellow In-Residence Role Overview The AI Technical Fellow In-Residence is the technical backbone of the MEST AI Startup Program each year. During this one-year contract, you will work directly with entrepreneurs-in-training (EITs) to ensure they can apply the technical concepts taught in the curriculum - from AI model development to deployment. This is a highly hands-on, highly interactive role that includes regular meetings with EITs, experts, partners, facilitators, and program staff to collaborate, troubleshoot, and accelerate learning.You should have deep technical expertise, a passion for AI, and an excitement for learning alongside entrepreneurs. This is a role for a doer - someone who thrives in a fast-paced, high-energy environment and is ready to dig in.Key ResponsibilitiesTechnical Training & Support Deliver interactive tutorials and workshops on AI/ML, software engineering, and MLOps topics from the curriculum (e.g., Python, APIs, LLMs, RAG, LangChain, vector databases, multi-agent systems, Docker, CI/CD) Provide 1:1 and group technical coaching, ensuring entrepreneurs can implement concepts in their MVPs Conduct code reviews and guide participants in adopting best practices Curriculum Integration Work with expert facilitators to align technical sessions with business and product milestones Adapt and create technical content based on evolving AI tools and participant needs Problem-Solving & Mentorship Support entrepreneurs in debugging and overcoming technical challenges Learn and experiment with new AI tools alongside participants, sharing insights rapidly Promote responsible AI use, including bias mitigation, privacy by design, and ethical considerations Collaboration & Program Support Partner with program staff to ensure participants have the technical resources they need Contribute to creating a dynamic, inclusive, and innovative learning environment Actively engage in scheduled check-ins, collaborative planning meetings, and review sessions with EITs and program stakeholders Required Qualifications & SkillsTechnical Expertise Advanced proficiency in Python, Git/GitHub, and API development Hands-on experience with: LLMs, prompt engineering, and fine-tuning RAG pipelines, embeddings, vector databases, LangChain Multi-agent systems (e.g., CrewAI) and memory management MLOps, CI/CD, Docker, cloud deployment, and API security Strong grasp of software engineering fundamentals: testing, EDA, model evaluation Experience 2 - 4+ years in software engineering and AI/ML product development Track record of taking AI products from concept to deployment Experience in startup or fast-paced, project-based environments Soft Skills & Mindset Excellent communicator and collaborator, with cross-cultural sensitivity Proactive problem solver with a hands-on “doer” mentality Adaptable, curious, and eager to learn alongside entrepreneurs Passionate about excellence, creativity, and innovation To Apply Submit your resume/CV to [email protected] with “Technical Fellow In-Residence” in the subject line for initial review Initial Phone Interview - discuss your background, experience, and career goals Interactive Assessment - shortlisted candidates complete a technical task Final Interview - meet with key decision-makers for an in-depth discussion Job Offer & Next Steps - successful candidates receive offer details and onboarding plan Due to high application volume, only shortlisted candidates will be contacted. If you do not hear from us within one month of applying, please consider your application unsuccessful.

Description What We're Looking For:Are you excited to take your payroll expertise to the next level? We're looking for a detail-oriented, collaborative, and proactive Payroll Specialist to join our People Operations team and help ensure a seamless payroll experience for our employees. In this role, you'll take ownership of our payroll processing for multiple countries within the EMEA region, while supporting global initiatives, ensuring that every payslip is accurate, on time, and fully compliant.As a Payroll Specialist at Meltwater, you'll be a trusted partner to our HR, Finance, and external vendor teams, managing data, solving problems, and driving improvements across payroll operations. Your work will directly impact employee confidence and operational excellence.At Meltwater, you'll find an environment that values growth, mentorship, and inclusive leadership. Work alongside experienced professionals and respected leaders, continuously learning and evolving in a dynamic global environment. Join our team and be part of a supportive community that values your contributions and helps you succeed. What You'll Do: Ensure our employees are paid accurately and on time, while staying fully compliant with local regulations and internal policies. Manage the full payroll cycle for the multiple EMEA countries, including calculating wages, bonuses, statutory deductions, and final payments. Process all payroll transactions across the employee lifecycle from onboarding to offboarding including changes, absences, and adjustments. Review and audit timesheets and payroll data, proactively resolving any discrepancies. Generate and share regular reports for HR, Finance, and external stakeholders, ensuring data accuracy at every step. Maintain up-to-date employee payroll records, including compensation, benefits, and statutory information. Support internal and external audits, and contribute to payroll projects such as M&A integrations and system upgrades. Collaborate with our Finance team on reconciliations and payroll-related accounting queries. Be the go-to contact for employee payroll questions, providing timely, clear, and professional support. Uphold the highest standards of confidentiality and compliance across all payroll activities. Continuously seek out ways to improve processes, enhance accuracy, and ensure operational efficiency. Take on additional tasks and support the People team as needed, we're a team-first environment. What You'll Bring: At least 5 years of hands-on payroll experience, with strong expertise in UK payroll and processed payroll in multiple countries across the EMEA region. A solid understanding of payroll best practices, tax regulations, and statutory requirements. Experience working with payroll and HRIS platforms, especially Workday. Neeyamo is a strong advantage. Strong Excel skills (pivot tables, formulas, data manipulation) and comfortable working with large data sets in Microsoft Office. Strong analytical and organisational skills Able to work independently, prioritise effectively, and thrive under tight deadlines. A collaborative mindset, excellent communication, approachable, and a strong team player. Energy, positivity, and professionalism, allowing you to take ownership and bring a proactive spirit to your work. A natural problem-solver who stays calm under pressure and always looks for smarter ways of working. Someone who values trust and integrity so you can handle sensitive data with care and discretion. A thoughtful team player and active listener who can build strong working relationships across teams and time zones. What We Offer: Enjoy flexible paid time off options for enhanced work-life balance Secure your future with a Creative Pension Take advantage of our cycle-to-work scheme, promoting eco-friendly commuting options Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey Prioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Jannowitz Centre, Brückenstraße 6, 10179 BerlinWhen You'll Join: ASAP Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For:Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth. Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio. At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership. Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction. What You'll Do: Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives. Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer. Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery. Proactively inform and guide customers on new features and releases to enhance their experience and maximize value. Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs. Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals. Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively. Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success. Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery. What You'll Bring: A Bachelor's degree or higher is preferred for this role. An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions. Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios. A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success. Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities. Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing. Bonus points for previous experience in Project Management, enriching your profile. Excellent written and verbal communication skills in Japanese and English. Openness to embrace our hybrid work schedule, requiring presence in the office one day per month. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy 20 days of annual paid time off plus an additional day off on your birthday! Monthly wellness allowance to support your commitment to a healthy lifestyle. Comprehensive health insurance tailored for you, complete with an annual health check. Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Japan, Tokyo, Shibuya-ku, Ebisu 1-18-18, Tokyu Fudosan Ebisu Bldg. 5F Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

What We're Looking For: We are seeking a Senior Product Designer to join our innovative team at Meltwater. This role is ideal for a passionate designer who thrives on setting new standards in UX and UI, leads with ownership, and leverages the latest GenAI technology to create best-in-class digital experiences. You will focus on comprehensive UX workflows, larger user journeys, and play a pivotal role in shaping and advancing our design system. What You'll Do: * Lead End-to-End UX Workflows: Own the design of complex, platform-wide user journeys, ensuring seamless and intuitive experiences that address both user and business needs. * Drive Design System Excellence: Set and evolve standards for our design system, creating scalable, reusable components and patterns that ensure consistency and efficiency across products. * Leverage GenAI Tools: Utilize advanced GenAI platforms (V0, Lovable, Bolt, or Cursor) to accelerate ideation, prototyping, and workflow automation, driving innovation and efficiency. * Champion User-Centered Design: Lead user research, persona development, journey mapping, and usability testing to inform design decisions and iterate rapidly based on insights. * Collaborate and Influence: Partner independently with key stakeholders, product managers, engineers, and executives to align on vision, strategy, and execution, advocating for user needs at every stage. * Set New Standards: Establish and evangelize best practices in UX/UI, accessibility, and modern design methodologies, mentoring and uplifting the broader design team. * Deliver with Precision: Produce pixel-perfect, development-ready assets, flows, wireframes, and final visuals, maintaining meticulous attention to detail and quality throughout the product lifecycle. * Lead Strategic Initiatives: Identify and pursue high-impact design opportunities, driving product innovation in emerging areas and ensuring business impact across global use cases. * Foster a Culture of Excellence: Inspire a passionate design mindset, continually seeking opportunities to elevate the user experience and championing a relentless pursuit of best-in-class solutions. What You'll Bring: * 6+ years of experience in Product Design (UI/UX), with a strong background in enterprise-grade SaaS applications. * Strong verbal and written communication skills in English are required, as this role involves regular collaboration with global teams. * Mastery of Figma and modern design/prototyping tools. * Hands-on expertise with GenAI tools such as V0, Lovable, Bolt, or Cursor. * Proven leadership in setting and maintaining design systems and standards. * Portfolio demonstrating recent (last 1-2 years) product launches with a focus on UX workflows, large user journeys, and design systems. * Advanced user research skills: Experience building personas, mapping user journeys, and translating insights into actionable design solutions. * Exceptional communication: Ability to present, justify, and advocate for design decisions with stakeholders at all levels. * Independent ownership: Comfortable leading projects, making decisions, and driving outcomes with minimal supervision. * Collaborative mindset: Extensive experience partnering with engineering and product teams to deliver high-quality solutions. * Adaptability: Thrive in a fast-paced, evolving SaaS environment, responding quickly to change and ambiguity. * Bachelor's degree in Design, HCI, or a related field. * Bonus: Experience with React and third-party design system tools. What We Value: * Design passion: Genuine enthusiasm for user experience, innovation, and elevating digital products. * Attention to detail: Relentless pursuit of quality and consistency in every aspect of design. * Leadership in design systems: Commitment to building, maintaining, and evangelizing scalable, cohesive design systems. * Ownership and initiative: Ability to independently drive projects and set new standards for design excellence. What We Offer: * Enjoy flexible paid time off that allows you to have an enhanced work-life balance. * Excellent medical, dental, and vision options * 401(k) matching, life insurance, commuter benefits, and parental leave plans * Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. * Energetic work environment with a hybrid work style, providing the balance you need. * Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. * Base Salary of $120 - 130K USD per year + 10% annual bonus paid in quarterly instalments [subject to the terms of the applicable commission plan]. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Join us as an Intern Client Success Specialist. The Enterprise team collaborates with our premium clients across the French market. We're a group of seasoned consultants, proud to be our clients trusted business partners in utilising media intelligence and social analytics. Our mission is to aid clients in achieving strategic business goals through insights from Meltwater Solutions. This is a 6-month internship opportunity. Your primary focus will be on nurturing relationships, serving as a trusted advisor, and deeply understanding client needs. Leveraging your expertise, you'll guide clients to achieve KPIs, driving retention, renewal, and growth. As a Client Success Specialist intern, you'll advise and configure solutions for key clients, ensuring a positive experience and long-term success within their first 30 to 90 days. You'll lead user adoption, oversee product implementation, and align expectations, strategically ensuring client goals are met through Meltwater services. At Meltwater, we prioritise personal and professional growth. As a Client Success Specialist intern, you'll access a supportive ecosystem fostering mentorship, skill development, and inclusive leadership. Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction. What You'll Do: Collaborate with colleagues worldwide in Client Acquisition, Client Success, Training, Support, and Product teams to deliver seamless experiences to your assigned accounts Develop strong relationships with clients within the first 30 to 60 days of their subscription Establish yourself as a trusted advisor and product expert for Meltwater's Radarly platform Implement, maintain, and troubleshoot Radarly projects for clients, providing guidance on project structure, optimizing data collection through tailored Boolean queries, and resolving data collection challenges Construct and manage complex Boolean logic queries and analytics Create customized reports and dashboards based on client parameters to evaluate their brand impact, competitive performance, campaign success, customer experience, and more Design and deliver personalized training sessions for customers, enabling them to effectively utilize the Radarly platform Drive user engagement by developing and executing tailored empowerment plans Coordinate and prioritize project tasks, manage timelines, and maintain project plans Communicate project status and deliverables effectively with internal and external teams to ensure client success Ensure client satisfaction through follow-up, responsiveness, and effective communication Track milestones and document client interactions and insights for future reference What You'll Bring: Currently enrolled in university (in any specialization) Ability to solve complex problems by breaking them down into logical components Empathy and ability to comprehend customer needs, quickly establishing strong relationships Business acumen and understanding of diverse departmental and industry requirements Exceptional organizational and project management skills Passionate about the digital ecosystem, online media, the social web, and big data Business proficiency in English & French The ability to legally work in the country of hire is required for this position. What We Offer: Totaling 6 vacation days for a six-month internship. Receive a Lunchr voucher, enhancing your daily dining experience with convenient and flexible meal options Benefit from a 50% transportation refund or bike km refund, easing your commuting expenses and promoting sustainable travel choices Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Kindly send your CV in English. Thank you! Where You'll Work: 8, rue du Renard - 75004 Paris Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Client Support Specialist Arabic SpeakingWhat We're Looking For: Meltwater is hiring an Arabic speaking Client Support Specialist based in Cape Town. We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Customer Success Executive (CSE) and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together. What You'll Do: Manage a portfolio of Enterprise Premium Support clients Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed Responsible for overseeing the completion of the customer's scope of work Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive and/or Program Manager as needed Work closely with the Customer Success Executive to continually enhance our enterprise support offerings through collaborative efforts Support Customer Success Executive in completing operational tasks necessary for software and/or service deliveries Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive in alignment among all stakeholders regarding the scope of Enterprise support What You'll Bring: Bachelor's degree or higher in any field, accompanied by a minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry Excellent written and verbal communication skills in English and Arabic. Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency) Strong analytical skills enabling effective problem-solving in business contexts Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset Experience with large-scale enterprise implementations, understanding associated challenges and requirements Proficient in Boolean logic and data structuring methodologies Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off options for enhanced work-life balance Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape TownOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Insights Analyst InternShanghai, RemoteWhat You'll Do: Assist in collecting, validating, and cleaning large datasets from various digital sources to ensure data accuracy and integrity for analysis. Use basic statistical techniques and tools to analyze media performance metrics (e.g., volume, engagement, reach, sentiment). Collaborate with the senior analysts to identify key trends, anomalies, and patterns in the data, and contribute to brainstorming sessions and report preparation. Support the team in monitoring digital conversations and trends across global markets and industries. The key focused projects are in the tech, 3C industry. Learn and utilize our suite of analytics and visualization tools Understand how data-driven insights directly impact marketing and business strategies for major global brands. We're Looking For Currently pursuing a Bachelor's or Master's degree in Data Analytics, Statistics, Mathematics, Marketing, Business, or a related field. A foundational understanding of data analysis concepts and a keen interest in digital media and social platforms. Strong reading and writing proficiency in Chinese and English. Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, functions) and PowerPoint is essential. Strong problem-solving skills and the ability to think critically about data. A meticulous eye for detail to ensure the highest level of data accuracy. Ability to communicate findings clearly and effectively, both in writing and verbally. Eagerness to learn, take initiative, and work both independently and collaboratively in a fast-paced environment. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

What We're Looking For: We're thrilled to embark on the search for a seasoned Senior/Lead Data Solution Engineer to join our vibrant team. This pivotal role offers an exciting opportunity to shape the future of technology within our organization. As a key member, you'll be tasked with designing and implementing scalable data solutions and managing complex data migration within our Business Applications Team. At Meltwater, it's not merely about the role you hold-it's an invitation to delve into a world filled with personal and professional growth prospects. Immerse yourself in an environment crafted to nurture skill refinement, where mentorship thrives, and inclusive leadership reigns supreme. Engage closely with seasoned professionals and inspirational leaders committed to guiding you through every phase of your journey. Join our vibrant community, where your individuality is honored, and you're empowered to unleash your utmost potential. Together, let's embark on this journey and revolutionize our approach to driving new business at Meltwater! What You'll Do: Design and Implement Scalable Data Solutions Lead the design and implementation of innovative, scalable data solutions using Snowflake and other cloud platforms, ensuring the data infrastructure meets current and future business needs. Strategic Data Integration Oversee the integration of diverse data sources, including third-party tools, to create a cohesive data ecosystem that enhances predictive analytics, AI, and machine learning capabilities. Optimize Data Architecture Continuously improve data architecture to support large-scale operations, enhancing performance and cost-effectiveness while driving data innovation across the organization. Ensure Data Security and Compliance Establish and uphold robust security protocols and compliance frameworks aligned with industry standards and regulations to safeguard sensitive data. Manage Complex Data Migration Lead the migration of critical data assets across various platforms and warehouses, ensuring data integrity, security, and minimal downtime throughout the process. Develop Advanced Analytics and Insights Drive the development of advanced analytics platforms using Tableau and other BI tools, delivering actionable insights and forecasts that facilitate business growth and innovation. Cross-Functional Leadership and Collaboration Collaborate with executive leadership and cross-functional teams to define and implement a long-term data strategy that aligns with business objectives, promoting a data-driven culture. Mentorship and Team Development Mentor and develop a team of data professionals, fostering their growth in data architecture, analytics, and leadership while encouraging a culture of continuous improvement. Innovative Data Solutions Explore and implement innovative approaches to data handling and analysis, utilizing cutting-edge cloud technologies and AI/ML integration to keep the organization at the forefront of the analytics industry. Ownership of End-to-End Solutions Assume responsibility for large-scale data projects from conception to execution, ensuring they align with strategic business goals and deliver long-term value. Stay Current with Emerging Technologies Continuously research and adopt emerging technologies, including advancements in cloud computing, AI, and machine learning, to enhance the organization's competitive edge. What You'll Bring:Required Skills and Experience: Expert-level knowledge of Snowflake, AWS RDS, MySQL, and data modeling. Demonstrated ability to architect end-to-end scalable cloud data platforms. Hands-on experience with ETL processes and tools (e.g., Boomi, Pentaho, FiveTran, AirByte). Proficient in SQL and Tableau with experience in building data sources and dashboards for high-level business insights. Strong understanding of data security, compliance, and governance frameworks. Proven experience in cloud cost optimization and performance tuning. Capable of leading cross-functional teams and projects in a remote/offshore environment. Preferred Skills and Experience: Expertise in Salesforce CRM and its integration with Snowflake. Advanced knowledge of Salesforce Apex, Flows, LWC, and Tableau Analytics. Experience implementing AI/ML-driven solutions in a data architecture context. Strong leadership skills with a focus on mentorship, strategic decision-making, and driving innovation. What We Offer: Flexible paid time off that allows you to have an enhanced work-life balance. Excellent medical, dental, and vision options 401(k) matching, life insurance, commuter benefits, and parental leave plans Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Compensation Overview Base Salary of $126,800 - $169,000 USD per year + discretionary annual bonus subject to the terms of the applicable bonus plan. Total compensation range for this position: $126,800 - $169,000 USD per year. Where You'll Work: Position Type: Full-Time Location: Hybrid - Two Days in Redwood City Office & Three Days Remote This role requires work onsite in Redwood City, CA two days per week. 555 Twin Dolphin Dr #165. Redwood City, CA 94065 Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For: We're actively seeking a Collections Analyst to join our vibrant team and assume a pivotal role in managing and enhancing the company's accounts receivable process, ensuring the prompt collection of outstanding debts. As a Collections Analyst, you'll collaborate closely with internal stakeholders and external clients to resolve payment discrepancies, minimize losses from bad debts, and cultivate positive relationships with customers. This position demands strong analytical abilities, keen attention to detail, and effective communication skills to propel the collections process forward and fortify the company's financial stability. Its more than just a job title here. We're dedicated to fostering a culture where each team member feels empowered to be their authentic selves while pushing the boundaries of their skills and capabilities. Envision yourself surrounded by a supportive network of colleagues who actively nurture talent, providing robust support systems, mentorship, and emphasizing collaboration. In this environment, achievements are lauded, and setbacks are viewed as valuable opportunities for growth. Join us in crafting a nurturing, growth-oriented atmosphere where you'll have the opportunity to excel in all aspects of your life! What You'll Do: - Efficiently manage the accounts receivable process, encompassing tasks such as invoicing and issuing credit memos. - Take proactive measures to engage customers, following up on outstanding invoices and swiftly resolving any payment discrepancies. - Handle incoming payments with precision, ensuring accurate allocation and meticulous reconciliation of account balances. - Conduct thorough investigations into billing disputes and promptly address customer inquiries, maintaining a focus on timely resolution. - Develop and execute strategic collections initiatives aimed at minimizing bad debt and optimizing cash flow. - Monitor ageing reports diligently, strategically prioritizing collection efforts based on customer payment behaviours and patterns. - Generate comprehensive reports and insightful analytics to monitor collection activities and identify emerging trends. - Collaborate seamlessly with cross-functional teams to streamline and enhance billing and collections processes. - Cultivate and nurture positive relationships with customers, fostering an environment conducive to successful collection efforts. What You'll Bring: - Bachelor's degree or above in Accounting, Finance, Business Administration, or related field. - 2+ years of experience in accounts receivable, collections, or related financial role. - Proficiency in Microsoft Excel and familiarity with TDS system. - Meticulous attention to detail, coupled with strong analytical and problem-solving capabilities. - The ability to thrive independently, prioritize tasks, and meet deadlines in a fast-paced environment. - Knowledge of regulatory compliance and legal requirements pertaining to collections activities would be advantageous. - Excellent written and verbal communication skills in English. - Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week. - The ability to legally work in the country of hire is required for this position. What We Offer: - Enjoy flexible paid time off options for enhanced work-life balance - Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage - Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. - Energetic work environment with a hybrid work style, providing the balance you need - Benefit from our family leave program, which grows with your tenure at Meltwater. - Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our Story The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips. Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we're looking for The Customer Support Manager is a dynamic role responsible for leading, mentoring, and developing a team of customer support professionals. This position includes a range of activities from day-to-day team management to strategic planning and implementation, executing projects from inception to completion, and contributing significantly to the team's success and organizational impact. What you'll be working on Team Leadership and Development: Oversee a team of customer support professionals, providing guidance, mentorship, and performance management to ensure high-quality service delivery. Operational Management: Manage daily operations, ensuring efficiency, effectiveness, and adherence to company policies and standards. Customer Experience Enhancement: Continuously seek ways to improve the customer experience, leveraging insights from customer feedback and team performance data. Execution and Impact: Oversee and coordinate internal team projects to ensure effective implementation and alignment with departmental goals, while managing project communications and resources. Cross-Functional Collaboration: Work closely with other departments to align support initiatives with company-wide strategies and objectives, ensuring seamless execution and impact. Process and Quality Improvement: Identify opportunities for process optimization and quality enhancements within the support function, and lead these initiatives from concept to fruition. Professional Development: Engage in activities and projects that contribute to professional growth, focusing on the practical application of strategic planning and execution skills. We'd love to hear from people with Leadership and Strategic Management: 1+ years of experience leading a team, including mentoring and training. Experience in fostering a collaborative team environment and motivating team members to achieve high performance. Operational Excellence: Advanced knowledge of operational metrics and KPIs to gauge and improve team performance. Ability to design and optimize support workflows and processes for maximum efficiency and effectiveness. Stakeholder Management: Strong capabilities in managing stakeholder relationships across various levels of an organization. Proven record of successfully collaborating with other departments to enhance customer support strategies. Change Management: Experience leading change initiatives within customer support, ensuring smooth transitions and adoption of new technologies or processes. Skills in managing resistance and effectively communicating change benefits to teams and stakeholders. Problem Solving: Experience in identifying low to moderately complex problems and developing innovative solutions that enhance customer support delivery. Project Management: Ability to manage small projects or components of larger projects, focusing on execution and team coordination. Skills in organizing team resources effectively to meet project goals and deadlines. The base pay provided for this position ranges from $71,825.00 / year - $84,500.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. #LI-remote Why SurveyMonkey? We're glad you asked At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Description What To Expect:As a Software Engineer with the information retrieval team at Meltwater you will be building petabyte-scale search and analytics systems using Elasticsearch running on AWS. Every day, we add 1.3B new documents into our search platform and process over 6B engagement activities to provide the most complete dataset possible. This data fuels our products with robust insights that span key areas that include media, social, influencer, sales, and consumer intelligence.In addition to working with large-scale distributed systems, you will also have the opportunity to work on cutting-edge vector search technologies and explore use cases powered by Large Language Models (LLMs). These initiatives enable semantic search capabilities, enhanced content understanding, and more intelligent data discovery experiences for our users.Our culture is based on a fundamental belief in people with a passion for learning new things and a desire to help those around you. We are strong believers in team autonomy, DevOps culture and continuous delivery. Meltwater development teams fully own and operate their subsystems and infrastructure and run on-call rotations.We run on AWS and are heavy users of AWS services, Elasticsearch, Cassandra, Terraform, Docker; with a sprinkling of other database and messaging technologies depending on the need.For this role, you will benefit by having some experience with search engines, big data analytics, infrastructure, systems engineering and distributed systems. Experience with vector search and applied use of Large Language Models (LLMs) is also a plus. In our team you will get an opportunity to explore and push the technologies we use to their limits. This sometimes requires low level modifications to open-source libraries, other times it involves combining two existing technologies in an innovative way.On the software side we're heavy on Java and Kotlin, with some Spring, RxJava and plenty of microservices thrown in. We use Python for data science, machine learning and linear optimization purposes. Long experience with Java or Python is however not a requirement, instead we prefer an engineer with a history of rapidly acquiring new skills.For this position we are looking for Software Engineers that want to further grow in an organization based on collaboration across team and country boundaries. With the massive production scale of our systems, small decisions you make may have a big impact on our product and our many customers. If you get excited when talking about distributed systems at scale, or innovating on new ways to gain insights from all the world's information then you will love working with us.What You'll Bring: At least 3 years' experience in software development and distributed systems Experience with cloud services, preferably AWS (EC2, S3, SQS) Experience with Java and/or Kotlin You are curious and take pleasure in learning new things You enjoy solving problems with others You can carry a conversation in English You are eligible to work in Sweden Nice to have Skills and Experience: Experience working with Elasticsearch Knowledge of vector databases and embedding models Experience of applying LLMs / Gen AI to use-cases What We Offer: Enjoy 25 days of annual paid time off plus an additional day off on your birthday! Gain exclusive access to Avanza, enhancing your financial opportunities and investment options Enjoy automatic enrollment into the comprehensive EuroAccident, ensuring seamless access to healthcare benefits and financial security. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment where we are remote friendly but expect you to come to the office once a week to work with your colleagues in person. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Kungsportsavenyen 33, 41136 Göteborg Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

What We're Looking For: Excited about the prospect of stepping into the Sales Consultant role with us at Meltwater? We're on the lookout for individuals like yourself to join our dynamic team and drive the initiation of new business ventures. As a Sales Consultant, your pivotal role lies in securing new business within our small to medium market segment. You will learn a deep understanding of Meltwater's value proposition and will navigate through all phases of the sales cycle. At Meltwater, it's not just about your position-it's an invitation to explore personal and professional growth opportunities. Immerse yourself in an environment that fosters skill development, encourages mentorship, and champions inclusive leadership. Collaborate closely with experienced professionals and inspirational leaders who are dedicated to supporting you every step of the way. Join our community, and you'll find a culture that celebrates your uniqueness and empowers you to unlock your full potential. Let's embark on this collective journey and redefine how we approach driving new business at Meltwater! What You'll Do: * Embrace the role of a 360 seller within the dynamic SMB landscape, proactively identifying and targeting potential new Meltwater customers * Meet or exceed quarterly sales quotas by effectively identifying and targeting potential new Meltwater customers. * Utilize thorough discovery processes to qualify leads and prioritize efforts towards high-value opportunities. * Consistently deliver engaging demonstrations and persuasive sales presentations, to captivate audiences and convert leads into customers. * Proactively manage contract negotiations to secure agreements that meet both customer requirements and company objectives. * Collaborate closely with internal teams such as Customer Success and Sales Operations to guarantee a seamless process for our clients. * Regularly assess progress towards quarterly goals and adjust strategies as needed to maintain momentum and achieve targets. What You'll Bring: * A Bachelor's degree or higher is preferred for this role, allowing you to leverage your academic strengths. * A minimum of 1 year of experience in business-to-business sales is required, with a demonstrated success in new business development. * Proficiency in negotiation tactics is essential, coupled with the ability to articulate intricate value propositions persuasively. * Proven track record of being results-driven, consistently meeting or exceeding sales targets. * Proactive approach towards executing targeted outreach initiatives and generating leads. * Strong organizational prowess, including adept management of the customer purchase process and skilful negotiation of contract terms. * Collaborative mindset, with the ability to effectively coordinate efforts with internal teams to ensure successful implementation. * Excellent written and verbal communication skills in English. * Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week * The ability to legally work in the country of hire is required for this position. What We Offer: * Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance * Excellent medical, dental, and vision options * 401(k) matching, life insurance, commuter benefits, and parental leave plans * Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. * Energetic work environment with a hybrid work style, providing the balance you need. * Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. * Base Salary of $41,000 -$54,000 USD per year + monthly commissions subject to the terms of the applicable commission plan. * Total compensation range for this position: $67,500 - $90,000 USD per year. Earnings are dependent on individual sales performance. Our Story: At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.