Meltwater jobs - 63 jobs

Description What We're Looking For:Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth. Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio. At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership. Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction. What You'll Do: Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives. Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer. Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery. Proactively inform and guide customers on new features and releases to enhance their experience and maximize value. Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs. Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals. Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively. Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success. Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery. What You'll Bring: A Bachelor's degree or higher is preferred for this role. An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions. Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios. A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success. Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities. Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing. Bonus points for previous experience in Project Management, enriching your profile. Excellent written and verbal communication skills in Japanese and English. Openness to embrace our hybrid work schedule, requiring presence in the office one day per month. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy 20 days of annual paid time off plus an additional day off on your birthday! Monthly wellness allowance to support your commitment to a healthy lifestyle. Comprehensive health insurance tailored for you, complete with an annual health check. Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Japan, Tokyo, Shibuya-ku, Ebisu 1-18-18, Tokyu Fudosan Ebisu Bldg. 5F Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future. Responsibilities In the role of a Broker Market Analyst , you , create interest and drive brand and solution awareness and preference with Brokers / Brokerage Firms within targeted regions. The Market Analyst is primarily responsible for generating new relationships by leveraging market data, curating targeted outreach campaigns and doing outreach via LinkedIn and emails. Additionally as a Market Analyst you will be responsible for executing upon targeted campaigns to captivate new potential brokers and generate interest in meeting for the CBR Director and or TPA Regional Sales Directors t. To be successful in this role, the market analyst r will nurture relationships, build value, handle objections, create urgency, , and collaborate strategically with the field and marketing to create a sales pipeline that exceeds quota expectations. What You'll Actually Do Qualify all incoming consultant & broker inquiries generated through web and marketing campaign leads Use lead sourcing directives on target geographic markets and contact roles (outlined by the consultant & broker relations team) to influence lead sourcing Source new consultant/broker leads through - online research leveraging multi-modal broker prospecting tools, LinkedIn and more Successfully set up strategic alignment meetings for the consultant & broker relations team (via email) so that the team can conduct discovery, assess fit and determine next steps for consultant and broker contacts Strategic sales capabilities that include a high comfort level communicating with defined consultant & broker contact roles within a consulting/brokerage firm, balanced with tactical skills for a fast-paced, high volume lead follow-up and qualification environment You will also have a primary responsibility to educate leads/contacts regarding: Personify Health's value and key positioning pillars; solution differentiation from market alternatives Prospect into target consulting/brokerage firms to find new contacts and revenue opportunities Develop and articulate high-impact messaging that resonates with consultants and brokers, captures a value prop, and embodies Personify Health's values Consistently logging lead, contact, account, and qualification data in Salesforce.com Report weekly metrics Work with consultant and broker relations directors to gain insight into individual territory and target market plans and establish lead generation priorities and methods. Achieve quarterly objectives Qualifications What You Bring to Our Mission Proven success in sales/marketing in TPA and or Benefit Administration. Outgoing, positive, friendly, and a master communicator Demonstrated history in exceeding performance goals and quotas Experience selling enterprise products/services with a focus on value-based selling methodologies Strong communications and understanding of how to identify consultant and broker needs and map business value Adept in using Salesforce.com, Hubspot and Microsoft Office applications Internet and research savvy using online resources such as LinkedIn and ZoomInfo to identify contacts within target companies. Experience with Benefitflow and/or MPLOYER appreciated but not required. Proficient in managing multiple simultaneous qualification and sales processes Strong understanding of target consulting and brokerage firms and range between core job deliverables to solving business problems Must quickly assess a business situation or scenario and develop plans to address challenges or capture opportunities Why You'll Love It Here We believe in total rewards that actually matter-not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one-because you shouldn't have to wait to be taken care of Ready to create a healthier world while building the career you want? We're ready for you. No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you. Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $ to $. Note that compensation may vary based on location, skills, and experience. This position is eligible for medical, dental, vision, and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site.

Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future. Responsibilities Role Summary We are seeking a Senior Data Scientist to join the Enterprise Reporting and Analytics team within the larger Transformation Management organization in Personify Health. This role focuses on advanced analytics, machine learning, and data-driven insights to showcase member outcomes, evaluate member engagement, and identify cost management areas. The ideal candidate will have expertise in health data, statistical analysis, and predictive modeling to enhance both well-being engagement and benefits administration, as well as a passion for improving the health and wellbeing of our clients' employees. The role requires a self-directed data scientist with strong skills in data modeling, analysis, and visualization to execute projects from start to finish. Responsibilities include building datasets, conducting analysis, creating reports, and communicating findings to stakeholders. The candidate must thrive in a fast-paced, collaborative environment, demonstrate a commitment to continuous learning and leadership, and possess excellent interpersonal skills. What You'll Actually Do Data Analysis & Modeling: Design, conduct, and manage new analytical projects, starting with project planning, hypothesis development, and data gathering, then to analysis and modeling, and through to communications and recommendations Research & Evaluation: Leverage existing studies, literature, and analyses into current research and analysis projects. Risk Stratification: Design risk models to assess member health risks and recommend proactive interventions for cost savings and better health outcomes through care recommendations. Delivery of Results: Build presentations, reports and dashboards that translate complex data into actionable insights for decision-making. Data Engineering & Integration: Work with data engineering and data development teams to optimize data pipelines, ensure data quality, and integrate diverse health datasets Regulatory & Compliance Analysis: Ensure models comply with HIPAA, CMS, and other regulatory guidelines while supporting analytical insights and reporting. Collaboration & Leadership: Partner with operational and client teams to present results and to drive data-driven strategies and mentor junior data scientists. Qualifications What You Bring to Our Mission Bachelor's, Master's, or Ph.D. in Data Science, Computer Science, Statistics, Mathematics, Actuarial Science, or a related field. 5-7+ years of experience in data science, with a strong focus on health data, claims analytics, or health insurance. A history of increasing responsibilities is a plus. Proven experience coding in either SQL and Python or R; Python preferred Experience with health data risk models, and program evaluation statistical methodologies such as propensity score matching and difference in differences analyses. Troubleshoot and perform data audits to ensure and improve data integrity; investigate and resolve data discrepancies. Familiarity with predictive modeling, AI/ML algorithms, and working with large datasets. Understanding of healthcare regulations (HIPAA, ACA, CMS rules) (preferred) Strong problem-solving and communication skills with the ability to translate technical findings into business strategies. Employee health management/health engagement industry preferred Knowledge of data visualization tools preferred (i.e., MicroStrategy, R: Shiny, ggplot2) Experience in managing medium and large-scale analytics projects from end to end Nice to Have (not required) Knowledge of care-based models, population health analytics, and clinical care management programs. Exposure to TPA operations, self-funded insurance models, and employer-sponsored health plans and digital wellbeing solutions. Why You'll Love It Here We believe in total rewards that actually matter-not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one-because you shouldn't have to wait to be taken care of Ready to create a healthier world while building the career you want? We're ready for you. No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you. Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $100,000 to $135,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for medical, dental, vision, and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site.

Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future. Responsibilities Ready to Build Your Data Engineering Career in Healthcare Technology? We're seeking an early-career data professional who can support development and maintenance of data systems used in healthcare and TPA claims processing. As our Data Engineer, you'll assist with building and troubleshooting data pipelines while ensuring data accuracy across on-prem and cloud environments. This role offers hands-on learning opportunities working with ETL/ELT, SQL, and healthcare data workflows while spending approximately 50% of your time handling support tickets and operational data issues. What makes this role different ✓ Healthcare data focus: Work with healthcare and TPA claims processing data systems, gaining specialized industry expertise ✓ Balanced responsibilities: Split time between pipeline development (50%) and operational support tickets (50%) for well-rounded experience ✓ Growth opportunity: Learn from senior engineers while developing technical skills in ETL/ELT, SQL, Python, and cloud data workflows ✓ Cross-functional collaboration: Partner with Data Analysts, Developers, and business users to support reporting and data operations What You'll Actually Do Support data pipelines: Assist in maintaining and troubleshooting ETL/ELT data pipelines used for healthcare and TPA claims processing across on-prem and cloud environments. Handle operational support: Manage support tickets (~50% of time), responding to user requests, researching data questions, and helping resolve operational data problems efficiently. Work with core technologies: Use Python and SQL to support data extraction, transformation, validation, and loading while monitoring pipeline performance and resolving data issues. Monitor and troubleshoot: Review logs, investigate failed jobs, and correct data discrepancies while supporting daily process monitoring including production processes and application performance. Maintain data quality: Execute routine data quality checks, maintain documentation, and follow up on accuracy concerns to ensure reliable data across systems. Support database operations: Work with data management tasks in systems such as PostgreSQL, Oracle, and cloud-based databases while learning healthcare data formats. Collaborate cross-functionally: Partner with Data Analysts, Developers, and business users to understand data needs and support ongoing reporting and data operations. Continue learning: Participate in team meetings, sprint activities, and knowledge-sharing sessions while working with senior team members to develop data engineering skills. Qualifications What You Bring to Our Mission The foundational experience: 2-3 years experience in data engineering, analytics engineering, or related technical role AWS Certification (or willingness to obtain within 6-12 months), such as AWS Cloud Practitioner or AWS Developer - Associate Experience handling support tickets or operational data issues strongly preferred (~50% of role) The technical expertise: Proficiency in Python (required) and SQL, including writing queries, joins, basic transformations, and troubleshooting Hands-on experience with relational databases (PostgreSQL, Oracle, AWS RDS) and familiarity with basic data warehouse concepts Understanding of ETL/ELT pipelines, data validation, and data quality monitoring Basic knowledge of Linux command line for navigating servers and running scripts Some exposure to cloud environments (AWS, Azure) preferred but not required The collaboration tools: Familiarity with JIRA and Git/Bitbucket for version control and task management Effective written and verbal communication skills with ability to document findings and processes The professional qualities: Strong attention to detail and focus on data accuracy and reliability Demonstrated ability to manage time, prioritize tasks, and follow through on commitments Collaborative mindset with ability to work with both technical and non-technical team members Self-motivated and eager to learn from senior team members Interest in developing skills in ETL workflows, data pipelines, and cloud data environments over time Nice to Have (Not Required): Experience with healthcare EDI formats (834, 835, 837, 999) Exposure to AWS services (S3, RDS, Lambda, Glue) or modern data warehouses (Redshift, Snowflake) Experience with orchestration tools (Airflow), containers (Docker), or CI/CD pipelines Basic understanding of data modeling concepts (star/snowflake schemas, dimensional modeling) Familiarity with cloud-based data tools and AWS services Why You'll Love It Here We believe in total rewards that actually matter-not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one-because you shouldn't have to wait to be taken care of Ready to create a healthier world while building the career you want? We're ready for you. No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you. Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $65,000 to $90,000 annually. Note that compensation may vary based on location, skills, and experience. This fulltime position is eligible for health, dental, vision, mental health and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site.

The Solutions Consultants are product and subject matter experts with domain expertise across all of the Meltwater Intelligence Suite and Partner Products. Collaborating closely with the Enterprise Sales team focusing on new business, growth, and renewals, a Solutions Consultant is a dedicated strategic resource to help bring Meltwater's value propositions to life. With the common goal of meeting sales targets and expanding the customer base, this will be achieved through product demonstrations, articulating use cases, competitor intelligence, product enablement for sales teams, product expertise, solution scoping and proof of concept building. The Solutions Consultant team's primary goal is to support the Meltwater Enterprise business, which offers unique opportunities for the Solutions Consultant to learn, earn, and grow. The Enterprise team's ambition to go to market with more premium and Enterprise-scale solutions has lead to an increased need in a collaborative approach to acquire and renew our clients, where product and industry experts are a necessity. What You'll Do: Research and develop product demonstrations and proof of concepts for specific use cases and industries, and being the go-to resource for product related guidance Resource for sales executives and account managers to provide strategic direction and a solution-oriented approach, while assisting in the development of compelling proposals, presentations and pitches for client meetings leveraging your industry and product knowledge Articulate Meltwater's value proposition and value drivers, centered on the business problems we solve for our customers, to decision-makers Support the ongoing education of the sales organization through workshops, trainings and the sharing of best practices Build and maintain strong internal relationships to become a trusted partner across the business, and strengthen the Solutions Consultants' internal brand Work collaboratively with various departments across Meltwater, including Sales, Marketing, Product Marketing, Executive Leadership, Enablement, Implementation, Bid Management and Product to form messaging, positioning and feedback Provide customer and new feature feedback to the product teams to drive innovation Contribute to RFP and Tender processes in cases where product and use-case expertise is required Stay knowledgeable and attuned to the ever-changing social, media, digital and marketing space Who You Are: You will be or have the capability to become a Meltwater platform expert Knowledge and experience in the digital, marketing, social or PR space would be advantageous Must be fluent in English Proven ability to understand business problems, apply strong analytical skills and create an effective solution-based strategy Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Skills in both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features or services Boolean and data structuring understanding would be advantageous Experience of larger scale implementations and associated challenges within the Enterprise space Demonstrated working cross functionally and/or collaboratively on multiple instances to achieve the best outcomes for the customer & Meltwater Experience of working in at least one major business domain area (Retail / Consumer Goods, Government, Communications / Media / Tech, Health / Life Sciences / Financial, Agency) Understanding of cloud computing and architecture concepts, including APIs What We Offer: Enjoy flexible paid time off options for enhanced work-life balance. Comprehensive health insurance tailored for you.Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional Where You'll Work: Bangalore When You'll Join: Sept 2025 Equal Opportunity Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity. About Us At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too.

SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips. Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we're looking for As a Sr. Product Designer within our Core team, you'll own end-to-end design for key features within the SurveyMonkey platform. You'll translate complex user needs into intuitive experiences, partnering closely with Product Management, Engineering, Research and others to define and deliver solutions that drive adoption and engagement. We're looking for a hands-on experienced contributor who can shape design strategy, mentor more junior designers, and champion a user-centric culture across the company. At SurveyMonkey, our Product Designers blend deep user empathy with data-driven decision-making. You'll combine your expertise in interaction and visual design with your ability to synthesize user research and analytics to set design direction. You'll influence roadmaps, establish best practices, and ensure consistency through our design system while still rolling up your sleeves to craft pixels and prototypes. You'll report to the Senior Manager, Design, and collaborate with cross-functional partners to ensure the SurveyMonkey platform is intuitive, powerful, and delightful for millions of users worldwide. What you'll be working on Lead the full product design lifecycle for major platform features, from discovery and user research through high-fidelity mockups and interactive prototypes. Conduct and synthesize qualitative and quantitative user research (interviews, usability tests, analytics) to inform design decisions. Collaborate closely with Product Managers to define requirements, write clear design briefs, and align on success metrics. Partner with Engineering to validate feasibility, iterate on solutions, and ensure pixel-perfect implementation. Advocate for best practices in UX, accessibility, and inclusive design across the organization. Present design concepts and user flows to stakeholders, incorporating feedback and driving alignment. Analyze post-launch performance data to identify opportunities for iteration and optimization. Help shape design processes, standards, and documentation to improve efficiency and quality. We'd love to hear from people with 8+ years of professional product design experience, preferably in a user-focused SaaS. Strong portfolio demonstrating user-centered design process, problem framing, and polished visual and interaction design. Expertise in Figma (or equivalent tools) for wireframing, prototyping, and design system maintenance. Proficient in conducting and synthesizing both qualitative (user interviews, usability tests) and quantitative (analytics) research. Deep understanding of interaction design principles, visual design, and information architecture. Excellent communication and presentation skills, with the ability to influence cross-functional partners. Experience mentoring and coaching designers; passion for growing design talent. Familiarity with accessibility standards (WCAG) and inclusive design methodologies. Ability to balance strategic thinking with hands-on execution in a fast-paced, agile environment. Bachelor's degree in Design, HCI, related field (or equivalent practical experience). The base pay provided for this position ranges from Min 141,100.00 /year Mid 166,000.00 /year Max 190,900.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote Why SurveyMonkey? We're glad you asked At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Description Meltwater's Enterprise Solutions department is seeking an exceptional individual to join our team as an EMEA Enterprise Account Executive. In this role, you will collaborate with senior executives and present Meltwater's software solutions to some of the world's largest organisations. Targeting new logo wins, you will take ownership of the entire sales process, utilising your expertise to navigate complex ecosystems and engage with target acquisitions. With our global presence, you will ensure that our key global customers receive the best strategic coverage. What You'll Do: Drive revenue growth by delivering consultative sales to new enterprise-level clients Manage the end-to-end sales process for B2B enterprise sales, including pitching Meltwater's software solutions directly to potential new clients Lead the entire sales cycle, from lead generation and prospecting to product demonstrations, negotiation and execution of closing strategies Working alongside dedicated local colleagues in marketing, ECS, RFP, and BDR teams, build and maintain a strong sales pipeline, targeting large multinational corporations, listed companies, and government clients Promote and introduce Meltwater's media intelligence and social analytics software, data solution platforms, and APIs Develop strategic plans aligned with company objectives and directives to capitalise on business opportunities in the long term What You'll Bring: 3+ years of B2B sales experience, preferably with at least 1 years in enterprise-level sales Track record of selling collaboratively, working across multiple functions Ability to position complex and compelling solutions to senior audiences Strong passion and drive for business development Proven track record of exceeding sales targets in a SaaS environment Knowledge of the full sales cycle Entrepreneurial drive and self-motivation to consistently surpass targets and quotas Excellent interpersonal and communication skills Finished WO or HBO bachelors Native or bilingual proficiency in German and fluent in English What We Offer: Enjoy 26 days of annual paid time off plus an additional day off on your birthday Enjoy national and global health coverage through our statutory health insurance, ensuring your well-being wherever you are Benefit from a 30% employer contribution to our Company Pension scheme (BAV) Complimentary CalmApp subscription for you and your loved ones because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description MEST AI Startup Program - Technical Fellow In-ResidenceLocation: Accra, Ghana (in-person position) Reporting to: AI Startup Program Director Team: AI Startup Program Team Experience Level: 2 - 4+ years in software development and AI/ML Contract: One-year Start Date: January 2026 End Date: December 2026About MEST Africa Launched in 2008 by Meltwater Founder & CEO Jorn Lyseggen, MEST is a Pan-African training program, seed fund, incubator, and hub for technology entrepreneurs across Africa. We provide critical skills training in software development, business, and communications, with headquarters in Accra, Ghana, and funding from the Meltwater Foundation - the non-profit arm of Meltwater, a global leader in media intelligence.MEST AI Startup Program Overview The MEST AI Startup Program is an up to 12-month immersive experience designed to equip Africa's most promising AI entrepreneurs with the technical, business, and leadership skills needed to build and scale globally competitive AI startups.The seven-month startup program is a hands-on, activity-based experience where participants: Explore and refine AI business ideas Develop and deploy an AI MVP Gain deep expertise in AI software development and business fundamentals Engage with world-class AI practitioners from institutions like Google, Meta, and OpenAI The five-month incubation program supports selected ventures to scale AI products, secure customers, and prepare for investment, culminating in deployable AI products, an established user base, and a roadmap for funding and growth.Technical Fellow In-Residence Role Overview The AI Technical Fellow In-Residence is the technical backbone of the MEST AI Startup Program each year. During this one-year contract, you will work directly with entrepreneurs-in-training (EITs) to ensure they can apply the technical concepts taught in the curriculum - from AI model development to deployment. This is a highly hands-on, highly interactive role that includes regular meetings with EITs, experts, partners, facilitators, and program staff to collaborate, troubleshoot, and accelerate learning.You should have deep technical expertise, a passion for AI, and an excitement for learning alongside entrepreneurs. This is a role for a doer - someone who thrives in a fast-paced, high-energy environment and is ready to dig in.Key ResponsibilitiesTechnical Training & Support Deliver interactive tutorials and workshops on AI/ML, software engineering, and MLOps topics from the curriculum (e.g., Python, APIs, LLMs, RAG, LangChain, vector databases, multi-agent systems, Docker, CI/CD) Provide 1:1 and group technical coaching, ensuring entrepreneurs can implement concepts in their MVPs Conduct code reviews and guide participants in adopting best practices Curriculum Integration Work with expert facilitators to align technical sessions with business and product milestones Adapt and create technical content based on evolving AI tools and participant needs Problem-Solving & Mentorship Support entrepreneurs in debugging and overcoming technical challenges Learn and experiment with new AI tools alongside participants, sharing insights rapidly Promote responsible AI use, including bias mitigation, privacy by design, and ethical considerations Collaboration & Program Support Partner with program staff to ensure participants have the technical resources they need Contribute to creating a dynamic, inclusive, and innovative learning environment Actively engage in scheduled check-ins, collaborative planning meetings, and review sessions with EITs and program stakeholders Required Qualifications & SkillsTechnical Expertise Advanced proficiency in Python, Git/GitHub, and API development Hands-on experience with: LLMs, prompt engineering, and fine-tuning RAG pipelines, embeddings, vector databases, LangChain Multi-agent systems (e.g., CrewAI) and memory management MLOps, CI/CD, Docker, cloud deployment, and API security Strong grasp of software engineering fundamentals: testing, EDA, model evaluation Experience 2 - 4+ years in software engineering and AI/ML product development Track record of taking AI products from concept to deployment Experience in startup or fast-paced, project-based environments Soft Skills & Mindset Excellent communicator and collaborator, with cross-cultural sensitivity Proactive problem solver with a hands-on “doer” mentality Adaptable, curious, and eager to learn alongside entrepreneurs Passionate about excellence, creativity, and innovation To Apply Submit your resume/CV to [email protected] with “Technical Fellow In-Residence” in the subject line for initial review Initial Phone Interview - discuss your background, experience, and career goals Interactive Assessment - shortlisted candidates complete a technical task Final Interview - meet with key decision-makers for an in-depth discussion Job Offer & Next Steps - successful candidates receive offer details and onboarding plan Due to high application volume, only shortlisted candidates will be contacted. If you do not hear from us within one month of applying, please consider your application unsuccessful.

Description What We're Looking For:Are you excited to take your payroll expertise to the next level? We're looking for a detail-oriented, collaborative, and proactive Payroll Specialist to join our People Operations team and help ensure a seamless payroll experience for our employees. In this role, you'll take ownership of our payroll processing for multiple countries within the EMEA region, while supporting global initiatives, ensuring that every payslip is accurate, on time, and fully compliant.As a Payroll Specialist at Meltwater, you'll be a trusted partner to our HR, Finance, and external vendor teams, managing data, solving problems, and driving improvements across payroll operations. Your work will directly impact employee confidence and operational excellence.At Meltwater, you'll find an environment that values growth, mentorship, and inclusive leadership. Work alongside experienced professionals and respected leaders, continuously learning and evolving in a dynamic global environment. Join our team and be part of a supportive community that values your contributions and helps you succeed. What You'll Do: Ensure our employees are paid accurately and on time, while staying fully compliant with local regulations and internal policies. Manage the full payroll cycle for the multiple EMEA countries, including calculating wages, bonuses, statutory deductions, and final payments. Process all payroll transactions across the employee lifecycle from onboarding to offboarding including changes, absences, and adjustments. Review and audit timesheets and payroll data, proactively resolving any discrepancies. Generate and share regular reports for HR, Finance, and external stakeholders, ensuring data accuracy at every step. Maintain up-to-date employee payroll records, including compensation, benefits, and statutory information. Support internal and external audits, and contribute to payroll projects such as M&A integrations and system upgrades. Collaborate with our Finance team on reconciliations and payroll-related accounting queries. Be the go-to contact for employee payroll questions, providing timely, clear, and professional support. Uphold the highest standards of confidentiality and compliance across all payroll activities. Continuously seek out ways to improve processes, enhance accuracy, and ensure operational efficiency. Take on additional tasks and support the People team as needed, we're a team-first environment. What You'll Bring: At least 5 years of hands-on payroll experience, with strong expertise in UK payroll and processed payroll in multiple countries across the EMEA region. A solid understanding of payroll best practices, tax regulations, and statutory requirements. Experience working with payroll and HRIS platforms, especially Workday. Neeyamo is a strong advantage. Strong Excel skills (pivot tables, formulas, data manipulation) and comfortable working with large data sets in Microsoft Office. Strong analytical and organisational skills Able to work independently, prioritise effectively, and thrive under tight deadlines. A collaborative mindset, excellent communication, approachable, and a strong team player. Energy, positivity, and professionalism, allowing you to take ownership and bring a proactive spirit to your work. A natural problem-solver who stays calm under pressure and always looks for smarter ways of working. Someone who values trust and integrity so you can handle sensitive data with care and discretion. A thoughtful team player and active listener who can build strong working relationships across teams and time zones. What We Offer: Enjoy flexible paid time off options for enhanced work-life balance Secure your future with a Creative Pension Take advantage of our cycle-to-work scheme, promoting eco-friendly commuting options Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey Prioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Jannowitz Centre, Brückenstraße 6, 10179 BerlinWhen You'll Join: ASAP Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

What We're Looking For: The Compensation Manager will design, implement, and maintain competitive compensation programs with specialized expertise in sales compensation, Radford market pricing, and pay transparency. You'll conduct analysis, provide strategic recommendations, and ensure programs remain competitive, equitable, and compliant. What You'll Do: Market Intelligence & Pricing * Conduct job evaluations and market pricing using Radford surveys and other compensation databases * Participate in compensation surveys including data submission and analysis * Analyze salary trends and competitive positioning to inform pay structure recommendations Sales Compensation * Design and administer sales compensation plans including commission structures, bonuses, and incentives * Calculate and validate commission payments ensuring accuracy and alignment with plan rules * Model payout scenarios to optimize plan effectiveness and cost * Partner with Sales Leadership and Finance on quota-setting and crediting methodologies * Resolve sales compensation disputes and ensure plan alignment with business objectives Compensation Programs & Cycles * Support annual merit, bonus, and equity award cycles * Develop and maintain base pay structures, salary ranges, and incentive frameworks * Ensure accurate compensation data in HRIS and compensation management systems Pay Transparency & Equity * Develop salary range disclosures for job postings compliant with state/local laws * Support pay equity audits, analyze findings, and recommend remediation * Partner with HR and Legal on fair pay practices and compliance * Monitor pay transparency regulations and ensure organizational compliance Analysis & Stakeholder Partnership * Create dashboards, reports, and presentations communicating compensation insights * Provide compensation guidance to managers and HR Business Partners * Collaborate with HR, Finance, Legal, and business leaders on compensation strategy * Liaise with external vendors, consultants, and survey providers What You'll Bring: * Bachelor's degree in HR, Business, Finance, or related field * 3-5 years compensation experience * Hands-on experience with commission plan administration and payment calculation * Experience with pay transparency compliance and salary range development * Advanced Excel skills (financial modeling, complex formulas, data analysis) * Proficiency with HRIS/compensation systems (Workday, Salesforce SPIFF, Radford) * Strong analytical and statistical analysis capabilities * Job analysis, market pricing, and pay structure design * Sales compensation methodologies, including variable and incentive pay design * Compensation regulations (FLSA, equal pay laws) * Attention to detail with high accuracy standards * Clear communication across organizational levels * Problem-solving with complex compensation challenges * Confidentiality and discretion with sensitive data * Business acumen to translate strategy into compensation solutions What We Offer: * Enjoy flexible paid time off that allows you to have an enhanced work-life balance. * Excellent medical, dental, and vision options * 401(k) matching, life insurance, commuter benefits, and parental leave plans * Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. * Energetic work environment with a hybrid work style, providing the balance you need. * Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. * Base Salary of $ 100,000 - $135,000 USD per year + 5% quarterly bonus [subject to the terms of the applicable bonus plan] * Total compensation range for this position: $120,000 - $162,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Join us as an Intern Client Success Specialist. The Enterprise team collaborates with our premium clients across the French market. We're a group of seasoned consultants, proud to be our clients trusted business partners in utilising media intelligence and social analytics. Our mission is to aid clients in achieving strategic business goals through insights from Meltwater Solutions. This is a 6-month internship opportunity. Your primary focus will be on nurturing relationships, serving as a trusted advisor, and deeply understanding client needs. Leveraging your expertise, you'll guide clients to achieve KPIs, driving retention, renewal, and growth. As a Client Success Specialist intern, you'll advise and configure solutions for key clients, ensuring a positive experience and long-term success within their first 30 to 90 days. You'll lead user adoption, oversee product implementation, and align expectations, strategically ensuring client goals are met through Meltwater services. At Meltwater, we prioritise personal and professional growth. As a Client Success Specialist intern, you'll access a supportive ecosystem fostering mentorship, skill development, and inclusive leadership. Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction. What You'll Do: Collaborate with colleagues worldwide in Client Acquisition, Client Success, Training, Support, and Product teams to deliver seamless experiences to your assigned accounts Develop strong relationships with clients within the first 30 to 60 days of their subscription Establish yourself as a trusted advisor and product expert for Meltwater's Radarly platform Implement, maintain, and troubleshoot Radarly projects for clients, providing guidance on project structure, optimizing data collection through tailored Boolean queries, and resolving data collection challenges Construct and manage complex Boolean logic queries and analytics Create customized reports and dashboards based on client parameters to evaluate their brand impact, competitive performance, campaign success, customer experience, and more Design and deliver personalized training sessions for customers, enabling them to effectively utilize the Radarly platform Drive user engagement by developing and executing tailored empowerment plans Coordinate and prioritize project tasks, manage timelines, and maintain project plans Communicate project status and deliverables effectively with internal and external teams to ensure client success Ensure client satisfaction through follow-up, responsiveness, and effective communication Track milestones and document client interactions and insights for future reference What You'll Bring: Currently enrolled in university (in any specialization) Ability to solve complex problems by breaking them down into logical components Empathy and ability to comprehend customer needs, quickly establishing strong relationships Business acumen and understanding of diverse departmental and industry requirements Exceptional organizational and project management skills Passionate about the digital ecosystem, online media, the social web, and big data Business proficiency in English & French The ability to legally work in the country of hire is required for this position. What We Offer: Totaling 6 vacation days for a six-month internship. Receive a Lunchr voucher, enhancing your daily dining experience with convenient and flexible meal options Benefit from a 50% transportation refund or bike km refund, easing your commuting expenses and promoting sustainable travel choices Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Kindly send your CV in English. Thank you! Where You'll Work: 8, rue du Renard - 75004 Paris Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Client Support Specialist Arabic SpeakingWhat We're Looking For: Meltwater is hiring an Arabic speaking Client Support Specialist based in Cape Town. We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Customer Success Executive (CSE) and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together. What You'll Do: Manage a portfolio of Enterprise Premium Support clients Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed Responsible for overseeing the completion of the customer's scope of work Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive and/or Program Manager as needed Work closely with the Customer Success Executive to continually enhance our enterprise support offerings through collaborative efforts Support Customer Success Executive in completing operational tasks necessary for software and/or service deliveries Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive in alignment among all stakeholders regarding the scope of Enterprise support What You'll Bring: Bachelor's degree or higher in any field, accompanied by a minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry Excellent written and verbal communication skills in English and Arabic. Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency) Strong analytical skills enabling effective problem-solving in business contexts Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset Experience with large-scale enterprise implementations, understanding associated challenges and requirements Proficient in Boolean logic and data structuring methodologies Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off options for enhanced work-life balance Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape TownOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Insights Analyst InternShanghai, RemoteWhat You'll Do: Assist in collecting, validating, and cleaning large datasets from various digital sources to ensure data accuracy and integrity for analysis. Use basic statistical techniques and tools to analyze media performance metrics (e.g., volume, engagement, reach, sentiment). Collaborate with the senior analysts to identify key trends, anomalies, and patterns in the data, and contribute to brainstorming sessions and report preparation. Support the team in monitoring digital conversations and trends across global markets and industries. The key focused projects are in the tech, 3C industry. Learn and utilize our suite of analytics and visualization tools Understand how data-driven insights directly impact marketing and business strategies for major global brands. We're Looking For Currently pursuing a Bachelor's or Master's degree in Data Analytics, Statistics, Mathematics, Marketing, Business, or a related field. A foundational understanding of data analysis concepts and a keen interest in digital media and social platforms. Strong reading and writing proficiency in Chinese and English. Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, functions) and PowerPoint is essential. Strong problem-solving skills and the ability to think critically about data. A meticulous eye for detail to ensure the highest level of data accuracy. Ability to communicate findings clearly and effectively, both in writing and verbally. Eagerness to learn, take initiative, and work both independently and collaboratively in a fast-paced environment. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

What We're Looking For: We're thrilled to embark on the search for a seasoned Senior/Lead Data Solution Engineer to join our vibrant team. This pivotal role offers an exciting opportunity to shape the future of technology within our organization. As a key member, you'll be tasked with designing and implementing scalable data solutions and managing complex data migration within our Business Applications Team. At Meltwater, it's not merely about the role you hold-it's an invitation to delve into a world filled with personal and professional growth prospects. Immerse yourself in an environment crafted to nurture skill refinement, where mentorship thrives, and inclusive leadership reigns supreme. Engage closely with seasoned professionals and inspirational leaders committed to guiding you through every phase of your journey. Join our vibrant community, where your individuality is honored, and you're empowered to unleash your utmost potential. Together, let's embark on this journey and revolutionize our approach to driving new business at Meltwater! What You'll Do: Design and Implement Scalable Data Solutions Lead the design and implementation of innovative, scalable data solutions using Snowflake and other cloud platforms, ensuring the data infrastructure meets current and future business needs. Strategic Data Integration Oversee the integration of diverse data sources, including third-party tools, to create a cohesive data ecosystem that enhances predictive analytics, AI, and machine learning capabilities. Optimize Data Architecture Continuously improve data architecture to support large-scale operations, enhancing performance and cost-effectiveness while driving data innovation across the organization. Ensure Data Security and Compliance Establish and uphold robust security protocols and compliance frameworks aligned with industry standards and regulations to safeguard sensitive data. Manage Complex Data Migration Lead the migration of critical data assets across various platforms and warehouses, ensuring data integrity, security, and minimal downtime throughout the process. Develop Advanced Analytics and Insights Drive the development of advanced analytics platforms using Tableau and other BI tools, delivering actionable insights and forecasts that facilitate business growth and innovation. Cross-Functional Leadership and Collaboration Collaborate with executive leadership and cross-functional teams to define and implement a long-term data strategy that aligns with business objectives, promoting a data-driven culture. Mentorship and Team Development Mentor and develop a team of data professionals, fostering their growth in data architecture, analytics, and leadership while encouraging a culture of continuous improvement. Innovative Data Solutions Explore and implement innovative approaches to data handling and analysis, utilizing cutting-edge cloud technologies and AI/ML integration to keep the organization at the forefront of the analytics industry. Ownership of End-to-End Solutions Assume responsibility for large-scale data projects from conception to execution, ensuring they align with strategic business goals and deliver long-term value. Stay Current with Emerging Technologies Continuously research and adopt emerging technologies, including advancements in cloud computing, AI, and machine learning, to enhance the organization's competitive edge. What You'll Bring:Required Skills and Experience: Expert-level knowledge of Snowflake, AWS RDS, MySQL, and data modeling. Demonstrated ability to architect end-to-end scalable cloud data platforms. Hands-on experience with ETL processes and tools (e.g., Boomi, Pentaho, FiveTran, AirByte). Proficient in SQL and Tableau with experience in building data sources and dashboards for high-level business insights. Strong understanding of data security, compliance, and governance frameworks. Proven experience in cloud cost optimization and performance tuning. Capable of leading cross-functional teams and projects in a remote/offshore environment. Preferred Skills and Experience: Expertise in Salesforce CRM and its integration with Snowflake. Advanced knowledge of Salesforce Apex, Flows, LWC, and Tableau Analytics. Experience implementing AI/ML-driven solutions in a data architecture context. Strong leadership skills with a focus on mentorship, strategic decision-making, and driving innovation. What We Offer: Flexible paid time off that allows you to have an enhanced work-life balance. Excellent medical, dental, and vision options 401(k) matching, life insurance, commuter benefits, and parental leave plans Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Compensation Overview Base Salary of $126,800 - $169,000 USD per year + discretionary annual bonus subject to the terms of the applicable bonus plan. Total compensation range for this position: $126,800 - $169,000 USD per year. Where You'll Work: Position Type: Full-Time Location: Hybrid - Two Days in Redwood City Office & Three Days Remote This role requires work onsite in Redwood City, CA two days per week. 555 Twin Dolphin Dr #165. Redwood City, CA 94065 Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For:Ready to dive deep into the realm of Product Support Engineer in Meltwater? We're on the lookout for individuals like yourself to join our team and elevate our customer experience. When you come aboard, you will be responsible for providing technical assistance and supporting clients in utilizing our products and services effectively. Your strong technical skills and problem-solving abilities are crucial in delivering exceptional services to our clients. Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Product Support Engineers and accomplished leaders who stand ready to support you at every turn. Join our dynamic community, where we celebrate your distinct contributions and empower you to realize your full potential. What You'll Do: Collaborate with an international team to provide support for our Global Portfolio of Customers spanning various industries. Manage, prioritize, and troubleshoot a pipeline of tickets, application requests, and project activities efficiently. Promptly respond to system-generated alerts/escalations concerning any service platform failures. Collaborate across teams to troubleshoot issues, identify root causes, and implement effective solutions. Proactively interact with both internal and external customers to ensure the highest level of client satisfaction is attained. Ensure clear, concise, and effective communication with customers, vendors, and internal stakeholders at Meltwater. What You'll Bring: Master's or Bachelor's of Technology degree, preferably in Computing or Engineering. 1-2 years of relevant work experience. Demonstrated ability to collaborate and approach problem-solving with a focus on enhancing customer experience and fostering interdepartmental collaboration. Skilful in prioritizing requests to optimize efficiency and promote team synergy. Proficient in at least one scripting or programming language, with knowledge of databases and Unix/Linux fundamentals. Experience with web technologies such as HTML, CSS, JavaScript, Python, and HTTP, as well as familiarity with jQuery, Regular Expression, etc. Familiarity with MongoDB/NoSQL or MySQL/MSSQL databases. Strong troubleshooting, problem-solving, investigation, and diagnostic skills. Preferred experience with ticketing systems like JIRA, Intercom, or similar live chat platforms. Excellent written and verbal communication skills in English. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week. Willingness to work in rotational shifts (including weekends and late shifts) to support global markets - typically once per quarter for a one-month period. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off options for enhanced work-life balance. Comprehensive health insurance tailored for you. Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: #10, 1st Floor, Concord @Mantri, Richmond road, Bangalore 560025 India When You'll Join: January 2026Our StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For: We're actively seeking a Collections Analyst to join our vibrant team and assume a pivotal role in managing and enhancing the company's accounts receivable process, ensuring the prompt collection of outstanding debts. As a Collections Analyst, you'll collaborate closely with internal stakeholders and external clients to resolve payment discrepancies, minimize losses from bad debts, and cultivate positive relationships with customers. This position demands strong analytical abilities, keen attention to detail, and effective communication skills to propel the collections process forward and fortify the company's financial stability. Its more than just a job title here. We're dedicated to fostering a culture where each team member feels empowered to be their authentic selves while pushing the boundaries of their skills and capabilities. Envision yourself surrounded by a supportive network of colleagues who actively nurture talent, providing robust support systems, mentorship, and emphasizing collaboration. In this environment, achievements are lauded, and setbacks are viewed as valuable opportunities for growth. Join us in crafting a nurturing, growth-oriented atmosphere where you'll have the opportunity to excel in all aspects of your life! What You'll Do: - Efficiently manage the accounts receivable process, encompassing tasks such as invoicing and issuing credit memos. - Take proactive measures to engage customers, following up on outstanding invoices and swiftly resolving any payment discrepancies. - Handle incoming payments with precision, ensuring accurate allocation and meticulous reconciliation of account balances. - Conduct thorough investigations into billing disputes and promptly address customer inquiries, maintaining a focus on timely resolution. - Develop and execute strategic collections initiatives aimed at minimizing bad debt and optimizing cash flow. - Monitor ageing reports diligently, strategically prioritizing collection efforts based on customer payment behaviours and patterns. - Generate comprehensive reports and insightful analytics to monitor collection activities and identify emerging trends. - Collaborate seamlessly with cross-functional teams to streamline and enhance billing and collections processes. - Cultivate and nurture positive relationships with customers, fostering an environment conducive to successful collection efforts. What You'll Bring: - Bachelor's degree or above in Accounting, Finance, Business Administration, or related field. - 2+ years of experience in accounts receivable, collections, or related financial role. - Proficiency in Microsoft Excel and familiarity with TDS system. - Meticulous attention to detail, coupled with strong analytical and problem-solving capabilities. - The ability to thrive independently, prioritize tasks, and meet deadlines in a fast-paced environment. - Knowledge of regulatory compliance and legal requirements pertaining to collections activities would be advantageous. - Excellent written and verbal communication skills in English. - Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week. - The ability to legally work in the country of hire is required for this position. What We Offer: - Enjoy flexible paid time off options for enhanced work-life balance - Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage - Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. - Energetic work environment with a hybrid work style, providing the balance you need - Benefit from our family leave program, which grows with your tenure at Meltwater. - Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our Story The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips. Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we're looking for We are seeking a visionary Director of Engineering to lead the Platform Services team. This critical leadership role drives the architecture, development, and operation of the foundational services powering our next-generation SaaS product. The ideal candidate will possess a strong background in scaling SaaS platforms, deep expertise in security services (Identity, AuthZ/AuthN), and proven experience building enterprise-grade administration and internal tooling. This role will define technical strategy, foster engineering excellence, and manage a high-performing team to deliver robust, scalable, and secure platform capabilities. What you'll be working on Strategy and Leadership Define and execute the Platform Services technical roadmap, ensuring alignment with company strategy and security requirements. Lead, mentor, and grow a high-performing engineering team, fostering a culture of innovation and rigor. Establish and enforce best practices for software development, QA, deployment, and operational excellence (DevOps/SRE). Manage budgets, resource allocation, and project timelines for the Platform Services domain. Platform Development and Architecture Identity and Access Management (IAM): Own the strategy and delivery for core security services (Identity, AuthN, AuthZ), including SSO, OAuth 2.0/OIDC, and Role-Based Access Control (RBAC). Enterprise Administration: Architect and implement scalable, multi-tenant solutions for enterprise customer administration, user provisioning, and account management at scale. Internal Tooling: Oversee the development of secure, efficient, and user-friendly Customer Service Administration Tools for platform support, auditing, and debugging. Drive the adoption of modern microservices architecture, cloud-native patterns, and performance optimization for high availability and low latency. Collaboration and Security Partner with Product Management to translate business requirements into technical specifications and clear development plans. Collaborate with Security and Compliance teams to ensure all services meet stringent security standards (e.g., SOC 2, ISO 27001) and maintain robust logging and auditing capabilities. Work with other Engineering Directors to seamlessly integrate Platform Services into product-facing features and infrastructure. We'd love to hear from people with 10+ years of software engineering experience, with 4+ years in a senior leadership role managing multiple engineering teams in a high-growth SaaS environment. Bachelor's or Master's degree in Computer Science or a related field (or equivalent practical experience), combined with excellent communication, negotiation, and stakeholder management skills. Proven track record in building and scaling mission-critical, 24/7 services. Extensive knowledge of core platform services, including AuthN/AuthZ protocols, modern IAM systems, federation, cryptographic security best practices, and architecting multi-tenant/enterprise administration solutions. Strong architectural understanding of distributed systems, microservices, and cloud computing platforms (AWS, Azure, or GCP). Experience with specific identity providers (e.g., Okta, Auth0, Ping Identity). Hands-on experience with modern DevOps practices: CI/CD, Infrastructure-as-Code (Terraform), and cloud monitoring/logging tools. Prior experience building robust, internal-facing tools for operations or customer support. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week. #LI-Hybrid Why SurveyMonkey? We're glad you asked At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Description What To Expect:As a Software Engineer with the information retrieval team at Meltwater you will be building petabyte-scale search and analytics systems using Elasticsearch running on AWS. Every day, we add 1.3B new documents into our search platform and process over 6B engagement activities to provide the most complete dataset possible. This data fuels our products with robust insights that span key areas that include media, social, influencer, sales, and consumer intelligence.In addition to working with large-scale distributed systems, you will also have the opportunity to work on cutting-edge vector search technologies and explore use cases powered by Large Language Models (LLMs). These initiatives enable semantic search capabilities, enhanced content understanding, and more intelligent data discovery experiences for our users.Our culture is based on a fundamental belief in people with a passion for learning new things and a desire to help those around you. We are strong believers in team autonomy, DevOps culture and continuous delivery. Meltwater development teams fully own and operate their subsystems and infrastructure and run on-call rotations.We run on AWS and are heavy users of AWS services, Elasticsearch, Cassandra, Terraform, Docker; with a sprinkling of other database and messaging technologies depending on the need.For this role, you will benefit by having some experience with search engines, big data analytics, infrastructure, systems engineering and distributed systems. Experience with vector search and applied use of Large Language Models (LLMs) is also a plus. In our team you will get an opportunity to explore and push the technologies we use to their limits. This sometimes requires low level modifications to open-source libraries, other times it involves combining two existing technologies in an innovative way.On the software side we're heavy on Java and Kotlin, with some Spring, RxJava and plenty of microservices thrown in. We use Python for data science, machine learning and linear optimization purposes. Long experience with Java or Python is however not a requirement, instead we prefer an engineer with a history of rapidly acquiring new skills.For this position we are looking for Software Engineers that want to further grow in an organization based on collaboration across team and country boundaries. With the massive production scale of our systems, small decisions you make may have a big impact on our product and our many customers. If you get excited when talking about distributed systems at scale, or innovating on new ways to gain insights from all the world's information then you will love working with us.What You'll Bring: At least 3 years' experience in software development and distributed systems Experience with cloud services, preferably AWS (EC2, S3, SQS) Experience with Java and/or Kotlin You are curious and take pleasure in learning new things You enjoy solving problems with others You can carry a conversation in English You are eligible to work in Sweden Nice to have Skills and Experience: Experience working with Elasticsearch Knowledge of vector databases and embedding models Experience of applying LLMs / Gen AI to use-cases What We Offer: Enjoy 25 days of annual paid time off plus an additional day off on your birthday! Gain exclusive access to Avanza, enhancing your financial opportunities and investment options Enjoy automatic enrollment into the comprehensive EuroAccident, ensuring seamless access to healthcare benefits and financial security. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment where we are remote friendly but expect you to come to the office once a week to work with your colleagues in person. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Kungsportsavenyen 33, 41136 Göteborg Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

What We're Looking For: Excited about the prospect of stepping into the Sales Consultant role with us at Meltwater? We're on the lookout for individuals like yourself to join our dynamic team and drive the initiation of new business ventures. As a Sales Consultant, your pivotal role lies in securing new business within our small to medium market segment. You will learn a deep understanding of Meltwater's value proposition and will navigate through all phases of the sales cycle. At Meltwater, it's not just about your position-it's an invitation to explore personal and professional growth opportunities. Immerse yourself in an environment that fosters skill development, encourages mentorship, and champions inclusive leadership. Collaborate closely with experienced professionals and inspirational leaders who are dedicated to supporting you every step of the way. Join our community, and you'll find a culture that celebrates your uniqueness and empowers you to unlock your full potential. Let's embark on this collective journey and redefine how we approach driving new business at Meltwater! What You'll Do: * Embrace the role of a 360 seller within the dynamic SMB landscape, proactively identifying and targeting potential new Meltwater customers * Meet or exceed quarterly sales quotas by effectively identifying and targeting potential new Meltwater customers. * Utilize thorough discovery processes to qualify leads and prioritize efforts towards high-value opportunities. * Consistently deliver engaging demonstrations and persuasive sales presentations, to captivate audiences and convert leads into customers. * Proactively manage contract negotiations to secure agreements that meet both customer requirements and company objectives. * Collaborate closely with internal teams such as Customer Success and Sales Operations to guarantee a seamless process for our clients. * Regularly assess progress towards quarterly goals and adjust strategies as needed to maintain momentum and achieve targets. What You'll Bring: * A Bachelor's degree or higher is preferred for this role, allowing you to leverage your academic strengths. * A minimum of 1 year of experience in business-to-business sales is required, with a demonstrated success in new business development. * Proficiency in negotiation tactics is essential, coupled with the ability to articulate intricate value propositions persuasively. * Proven track record of being results-driven, consistently meeting or exceeding sales targets. * Proactive approach towards executing targeted outreach initiatives and generating leads. * Strong organizational prowess, including adept management of the customer purchase process and skillful negotiation of contract terms. * Collaborative mindset, with the ability to effectively coordinate efforts with internal teams to ensure successful implementation. * Excellent written and verbal communication skills in [Language] and English. * Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week * The ability to legally work in the country of hire is required for this position. What We Offer: * Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance * Excellent medical, dental, and vision options * 401(k) matching, life insurance, commuter benefits, and parental leave plans * Collaborative, transparent and fun loving office culture * Accelerated professional development and growth programs Compensation Overview: * Base Salary of $50,000 -$54,000 USD per year + monthly commissions subject to the terms of the applicable commission plan. Total compensation range for this position: $83,333 - $90,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.