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Member Service Director Careers

There is more than meets the eye when it comes to being a member service director. For example, did you know that they make an average of $17.81 an hour? That's $37,054 a year!

Between 2018 and 2028, the career is expected to grow 13% and produce 21,900 job opportunities across the U.S.

What Does a Member Service Director Do

There are certain skills that many member service directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed managerial skills, problem-solving skills and time-management skills.

When it comes to the most important skills required to be a member service director, we found that a lot of resumes listed 12.0% of member service directors included membership sales, while 10.2% of resumes included oversight, and 7.4% of resumes included member service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the member service director job title. But what industry to start with? Most member service directors actually find jobs in the health care and hospitality industries.

How To Become a Member Service Director

If you're interested in becoming a member service director, one of the first things to consider is how much education you need. We've determined that 67.1% of member service directors have a bachelor's degree. In terms of higher education levels, we found that 9.0% of member service directors have master's degrees. Even though most member service directors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a member service director. When we researched the most common majors for a member service director, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on member service director resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a member service director. In fact, many member service director jobs require experience in a role such as internship. Meanwhile, many member service directors also have previous career experience in roles such as administrative assistant or manager.

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Average Salary
$37,054
Average Salary
Job Growth Rate
13%
Job Growth Rate
Job Openings
9,993
Job Openings

Member Service Director Career Paths

Top Careers Before Member Service Director

Manager
8.0 %

Top Careers After Member Service Director

Member Service Director Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Member Service Director

Member Service Directors in America make an average salary of $37,054 per year or $18 per hour. The top 10 percent makes over $75,000 per year, while the bottom 10 percent under $18,000 per year.
Average Salary
$37,054
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range39k - 83k$57k$57,201
North Royalton, OH
Salary Range25k - 53k$37k$37,080
Mooresville, NC
Salary Range25k - 49k$35k$35,242
$25k
$83k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Member Service Staff
Member Service Staff
YMCA Twin Cities
YMCA Twin Cities
05/01/2021
05/01/2021
$29,74005/01/2021
$29,740
Member Service Staff
Member Service Staff
YMCA Twin Cities
YMCA Twin Cities
03/27/2021
03/27/2021
$25,04403/27/2021
$25,044
Member Service Desk-Dogwood Pool
Member Service Desk-Dogwood Pool
YMCA of Central Stark County
YMCA of Central Stark County
03/19/2021
03/19/2021
$19,72203/19/2021
$19,722
Customer Service | Member Service Division | January 2021
Customer Service | Member Service Division | January 2021
Blue Cross Blue Shield of Massachusetts
Blue Cross Blue Shield of Massachusetts
10/20/2020
10/20/2020
$38,52610/20/2020
$38,526
Director, Member Impact
Director, Member Impact
YMCA of Greater Cleveland
YMCA of Greater Cleveland
07/13/2020
07/13/2020
$35,56807/13/2020
$35,568
See More Recent Salaries

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Member Service Director Demographics

Gender

female

62.1 %

male

33.8 %

unknown

4.1 %

Ethnicity

White

69.5 %

Hispanic or Latino

12.5 %

Black or African American

10.5 %

Foreign Languages Spoken

Spanish

54.9 %

French

9.9 %

German

4.2 %
See More Demographics

Member Service Director Education

Majors

Business
28.5 %

Degrees

Bachelors

67.1 %

Certificate

10.7 %

Masters

9.0 %

Top Colleges for Member Service Directors

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108

4. California State University - Dominguez Hills

Carson, CA • Public

In-State Tuition
$6,942
Enrollment
13,871

5. University of Washington

Seattle, WA • Public

In-State Tuition
$11,207
Enrollment
30,905

6. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

7. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

8. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

9. University of North Texas

Denton, TX • Public

In-State Tuition
$10,852
Enrollment
31,375

10. University of Michigan - Ann Arbor

Ann Arbor, MI • Public

In-State Tuition
$15,262
Enrollment
30,079
See More Education Info

Online Courses For Member Service Director That You May Like

Elastic Stability and Behavior of Members
edX (Global)

Stability is a critical design limit state for structural members and systems. This course will cover basic concepts in stability including methods to evaluate structural stability including bifurcation method and energy methods. Both small and large deformations will be assumed, and the effects of geometric imperfections will be investigated. The differential equations governing the behavior of structural members will be discussed along with the design of steel rolled sections to torsional...

Create a Members Only Blog using PHP, MySQL, & AJAX
udemy
4.6
(364)

Create a Database Driven Blog with Authentication, Validated Contact Forms, & Session Variables using PHP, MYSQL, & AJAX...

Lean Problem-Solving for Team Members and Leaders
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4.5
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Problem Solving Is The Core Activity of Continuous Improvement that Every Team Member Should Know...

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Full Time
Part Time
Internship
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Top Skills For a Member Service Director

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.0% of member service directors listed membership sales on their resume, but soft skills such as managerial skills and problem-solving skills are important as well.

Best States For a Member Service Director

Some places are better than others when it comes to starting a career as a member service director. The best states for people in this position are New Jersey, New York, Virginia, and Maryland. Member service directors make the most in New Jersey with an average salary of $71,856. Whereas in New York and Virginia, they would average $70,702 and $61,500, respectively. While member service directors would only make an average of $59,496 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Member Service Director Jobs:
1,801
Highest 10% Earn:
$142,000
Location Quotient:
2.72
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. West Virginia

Total Member Service Director Jobs:
272
Highest 10% Earn:
$92,000
Location Quotient:
3.46
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Member Service Director Jobs:
135
Highest 10% Earn:
$105,000
Location Quotient:
2.09
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Member Service Director Employers

1. YMCA of Greater Houston
3.8
Avg. Salary: 
$31,688
Member Service Directors Hired: 
15+
2. LA Fitness
4.3
Avg. Salary: 
$25,516
Member Service Directors Hired: 
12+
3. YMCA of Greater Indianapolis
4.0
Avg. Salary: 
$38,954
Member Service Directors Hired: 
11+
4. Cohesity
4.5
Avg. Salary: 
$112,809
Member Service Directors Hired: 
7+
5. Kaiser Permanente
4.8
Avg. Salary: 
$33,028
Member Service Directors Hired: 
7+
6. WarnerMedia
4.7
Avg. Salary: 
$97,675
Member Service Directors Hired: 
5+

Member Service Director Videos

Updated October 2, 2020