How to hire a member service director

How to hire a member service director, step by step

Here's a step-by-step member service director hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a member service director job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new member service director
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a member service director, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect member service director also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of member service director salaries for various roles:

   Type of Member Service Director	Description	Hourly rate
   Member Service Director	Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.	$15-49
   Residential Manager	A residential manager coordinates and oversees all activities that happen in a residential building. They work with their employers to market their apartments and ensure all the occupants qualify to be in the building... Show more	$13-25
   Student Manager	Student managers are executives who assist in coaching staff with practice management and games. They are employed to ensure the efficient and safe operation of the organizations... Show more	$17-33

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Oversight
   • Membership Sales
   • Member Service
   • Customer Service
   • Website Content
   • Member Relations
   • Front Desk
   • Strategic Plan
   • Member Database
   • Medicare
   • Strategic Direction
   • Medicaid
   • CMS
   • Financial Assistance

   Check all skills

   Responsibilities:

   • Manage social media channels (Facebook, Linkedin.
   • Schedule all counseling appointments, manage GED testing and disseminate the test results.
   • Manage and direct department operations and staffing for the invasive and non-invasive cardiology department.
   • Develop and implement staff share program within perioperative services, coordinate with site managers to maintain adequate staffing for each location.
   • Ensure COMAR and CARF standards are implement.
   • Monitor and evaluate program compliance with HUD regulations.

   More member service director duties

3. Make a budget

   Including a salary range in your member service director job description is a great way to entice the best and brightest candidates. A member service director salary can vary based on several factors:

   • Location. For example, member service directors' average salary in kansas is 52% less than in new york.
   • Seniority. Entry-level member service directors earn 69% less than senior-level member service directors.
   • Certifications. A member service director with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a member service director's salary.

   Average member service director salary

   $57,541yearly

   $27.66 hourly rate

   ---

   Entry-level member service director salary

   $32,000 yearly salary

   Updated December 19, 2025

   Average member service director salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$95,008	$46
   2	Massachusetts	$91,417	$44
   3	California	$90,278	$43
   4	Oregon	$75,127	$36
   5	Washington	$72,971	$35
   6	Pennsylvania	$72,237	$35
   7	Utah	$71,736	$34
   8	Nevada	$62,224	$30
   9	Ohio	$58,645	$28
   10	Indiana	$58,166	$28
   11	Colorado	$57,665	$28
   12	Georgia	$57,131	$27
   13	Iowa	$53,300	$26
   14	Wisconsin	$52,638	$25
   15	Minnesota	$49,708	$24
   16	Florida	$49,630	$24
   17	North Carolina	$49,538	$24
   18	Nebraska	$49,316	$24
   19	Oklahoma	$49,003	$24
   20	Arkansas	$48,930	$24

   Average member service director salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Sierra Nevada	$103,090	$49.56
   2	CareSource	$97,563	$46.91	1
   3	American Red Cross	$97,407	$46.83
   4	Blue Cross Blue Shield of Michigan	$95,898	$46.10
   5	USAA	$88,040	$42.33	11
   6	Pediatric Associates, Inc.	$81,977	$39.41
   7	ASAE	$71,324	$34.29
   8	Collectivehealth, Inc.	$68,170	$32.77
   9	The Korte Company	$63,885	$30.71
   10	Chipotle Mexican Grill	$63,611	$30.58	6
   11	Jobcase	$61,758	$29.69
   12	YMCA	$59,503	$28.61
   13	Montage Hotels & Resorts	$59,195	$28.46
   14	Walmart	$56,115	$26.98	2
   15	Monticello Motor Club	$54,982	$26.43
   16	Blue Diamond Growers	$53,869	$25.90
   17	DuTrac Community Credit Union	$50,343	$24.20
   18	Robert Half	$44,764	$21.52	4
   19	Orange County	$41,688	$20.04	2
   20	Summit Credit Union	$40,619	$19.53	1

4. Writing a member service director job description

   A member service director job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a member service director job description:

   Member service director job description example

   AmeriCorps Member Job Description
   Healthcare Staffing Professionals, Inc. is assisting The LA County Department of Public Health (LACDPH) in recruiting part-time (three fourths time) and half-time AmeriCorps members. Part-Time Members will complete a total of 1200 hours during their 12-month service period and receive a living allowance of $20,000 for their service. Half-Time Members will complete a total of 900 hours during their 12-month service period and receive a living allowance of $14,400 for their service
   AmeriCorps members will engage in community outreach, health education, and resource sharing in the most highly impacted communities located within Los Angeles County. Members will be assigned to one of the eight Service Planning Areas (SPAs) and work to meet the unique health needs of communities within their assigned region. The primary role of members will be to conduct community outreach. Outreach efforts will comprise of 80% of the member’s time and the remaining 20% of time will be spent supporting LACDPH Community Field Office activities. Field office activities will focus on topics such as substance abuse disorders, HIV/STDs, nutrition, physical activity, violence prevention, environmental health and more.
   Members will join an AmeriCorps cohort and will receive individual and group training to further support development as an emerging public health leader. This experience will provide members the opportunity to gain experience in the field while directly interfacing with community members, business owners, stakeholders, and public health experts.
   Given the fluidity of COVID-19 information and mandates, candidates must be able to work well in a fast paced and changing environment. Candidates must be flexible team players and must be willing to respond to changing directives given the needs of the community. Members will report directly to a Supervising Community Health Worker.
   AmeriCorps Members will be responsible for the following duties:
   · Conducting culturally and linguistically appropriate in person COVID-19 outreach which will consist of door knocking in neighborhoods, visiting local businesses, attending community events, and supporting vaccination clinics;
   · Engaging community members to provide guidance and messaging on COVID-19 education, prevention, recovery, and other vital COVID-19 information;
   · Supporting vaccine registration support to communities most impacted by the virus;
   · Delivering healing-informed educational sessions centered around various public health topics;
   · Offering resource navigation community members to support access to health and social services;
   · Supporting a variety of public health activities assigned by LACDPH Regional Health Offices;
   · Documenting community interactions and resource referrals in a timely manner using a data collection tool;
   · Completing AmeriCorps training in addition to other mandatory programmatic trainings set forth by LACDPH;
   · Adhering to responsible work habits, such as stating on task, remaining professional, and reporting for service on time;
   Required Skills:
   · Understanding of general health disparities and impact of COVID-19 on communities of color, low-income communities, and other highly impacted communities throughout Los Angeles County;
   · Self-motivated to balance priorities and manage time when in the field and in the office;
   · Aptitude to work both independently and as part of a team;
   · Strong and effective communication skills, both written and oral;
   · Capability to conduct educational sessions and presentations with a variety of groups;
   · Ability to stay up to date with the latest information related to COVID-19, vaccines, testing, and policies
   Minimum Qualifications:
   · A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions such as outreach
   · Be 18 years of age

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right member service director for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your member service director job on Zippia to find and recruit member service director candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting member service directors requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new member service director

   Once you've found the member service director candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new member service director first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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