Member service director job description

AmeriCorps Member Job Description

Healthcare Staffing Professionals, Inc. is assisting The LA County Department of Public Health (LACDPH) in recruiting part-time (three fourths time) and half-time AmeriCorps members. Part-Time Members will complete a total of 1200 hours during their 12-month service period and receive a living allowance of $20,000 for their service. Half-Time Members will complete a total of 900 hours during their 12-month service period and receive a living allowance of $14,400 for their service
AmeriCorps members will engage in community outreach, health education, and resource sharing in the most highly impacted communities located within Los Angeles County. Members will be assigned to one of the eight Service Planning Areas (SPAs) and work to meet the unique health needs of communities within their assigned region. The primary role of members will be to conduct community outreach. Outreach efforts will comprise of 80% of the member’s time and the remaining 20% of time will be spent supporting LACDPH Community Field Office activities. Field office activities will focus on topics such as substance abuse disorders, HIV/STDs, nutrition, physical activity, violence prevention, environmental health and more.
Members will join an AmeriCorps cohort and will receive individual and group training to further support development as an emerging public health leader. This experience will provide members the opportunity to gain experience in the field while directly interfacing with community members, business owners, stakeholders, and public health experts.
Given the fluidity of COVID-19 information and mandates, candidates must be able to work well in a fast paced and changing environment. Candidates must be flexible team players and must be willing to respond to changing directives given the needs of the community. Members will report directly to a Supervising Community Health Worker.

AmeriCorps Members will be responsible for the following duties:

· Conducting culturally and linguistically appropriate in person COVID-19 outreach which will consist of door knocking in neighborhoods, visiting local businesses, attending community events, and supporting vaccination clinics;
· Engaging community members to provide guidance and messaging on COVID-19 education, prevention, recovery, and other vital COVID-19 information;
· Supporting vaccine registration support to communities most impacted by the virus;
· Delivering healing-informed educational sessions centered around various public health topics;
· Offering resource navigation community members to support access to health and social services;
· Supporting a variety of public health activities assigned by LACDPH Regional Health Offices;
· Documenting community interactions and resource referrals in a timely manner using a data collection tool;
· Completing AmeriCorps training in addition to other mandatory programmatic trainings set forth by LACDPH;
· Adhering to responsible work habits, such as stating on task, remaining professional, and reporting for service on time;

Required Skills:

· Understanding of general health disparities and impact of COVID-19 on communities of color, low-income communities, and other highly impacted communities throughout Los Angeles County;
· Self-motivated to balance priorities and manage time when in the field and in the office;
· Aptitude to work both independently and as part of a team;
· Strong and effective communication skills, both written and oral;
· Capability to conduct educational sessions and presentations with a variety of groups;
· Ability to stay up to date with the latest information related to COVID-19, vaccines, testing, and policies

Minimum Qualifications:

· A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions such as outreach
· Be 18 years of age

• Self-starter drive who can work without direct supervision.
• Excellent communication and organizational skills.
• Ability to frequently lift and move 50 lbs.
• Driver's license with a good driving record.

Starting Compensation:
$20+/hr (Depending on Experience)
Why work for Pape':

• Competitive pay based on your skills, training and experience level.
• Outstanding benefits including - 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation - Pape' is a family-owned, fourth-generation company with over 150 locations, over 4,000 members and 80 plus years of experience. Pape' is known for their stability, honesty and integrity.
• Equipment - We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Licenses & CertificationsRequired

• Driver License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: The Member Services Trainer will partner with internal clients and technical subject matter experts to develop and deliver training programs to our new and seasoned staff. In addition, they will provide technical consulting and support to effectively maintain and deliver training. Further, the incumbent will identify learning objectives and design learning solutions.

***This position is fully remote but the Trainer is expected to work 8:30am-5pm EST hours no matter their location***
Responsibilities:

Partner with internal clients and technical SME's to develop and deliver training programs.

Provide technical consulting and support to effectively maintain and deliver training; fulfills incidental or related duties as assigned.

Perform duties of higher rated positions from time to time for developmental purposes.

Identify learning objectives and design learning solutions> Design delivery modes and effectiveness measures that ensure knowledge and skill transfer.

Deliver or facilitate training; create a positive learning environment.

Assess trainee performance, evaluate training and development effectiveness.

Partner with technical SME's to conduct business and performance needs assessments.

Attend workshops, review professional publications, work to maintain an up-to-date knowledge of instructional technologies.

Education/Experience: BA/BS- Bachelors Degree or equivalent experience. Health Care/Training experience required. Supervisory and leadership skills. Will be expected to serve as coach and mentor to new employees within the organization. Strong ability to work independently as well as in a group. Strong writing skills, including policy and procedure develop. Customer Service: Skilled to communicate with all levels of staff. Strong ability to communicate across all lines of the organization. Skilled to work in a fast paced environment. Must have strong analytical and problem solving skills. Ability to provide a progressive experience in training individuals and groups. Facilitate complex discussions. Ability to develop technical training materials for instructor-led, self-paced, and computer-based training, using sound instructional design methodology. Ability to effectively present and facilitate various technical training programs. Ability to effectively design and facilitate training across the organization using sound instructional design methodology. Ability to manage a classroom and create a dynamic and positive learning environment. Working knowledge of training practices and techniques> Implement principles of adult learning. Systems implementation experience, design and development processes. Ability to identify gaps in performance and make potential suggestions to leadership team on how to improve upon those gaps. Proficiency in Microsoft Office; Lotus Notes; Facets, Visio. Knowledge of organizational development, quality principles including eligibility and enrollment rules. Experience in HealthCare or managed Care organization Instructional Design Experience. Applied knowledge of training practices, techniques and the principles of adult learning, preferred. Experience in multi-media training: classroom, Web-based, blended, and video learning environments, preferred.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

**TITLE:** Trainer - Member Services

**LOCATION:** Various, Georgia

**REQNUMBER:** 1353081