Member Services Optimization Director
Remote job
Hi, we're Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people.
We encourage you to be your authentic self - we like you that way.
A Little More About The role:The Member Services Optimization Director is responsible for designing and implementing strategies that enhance customer satisfaction, service efficiency, and operational excellence across all service channels.
This leader drives process improvement, technology enablement, and performance optimization to ensure a seamless, high-quality, and empathetic experience for every Gravie customer interaction.
This leader will oversee a small, high-impact team that partners closely with cross-functional internal partners to develop a strategic roadmap of initiatives that enhance efficiency, service, and quality.
The ideal candidate is a data-driven strategist with a strong background in customer operations, analytics, and continuous improvement methodologies, and a proven ability to lead large matrixed teams through transformation.
You will:· Partner with senior leadership to define a multi-year customer service optimization strategy aligned with company goals, including technology, vendors, and process design· Develop a clear roadmap of investments and initiatives aligned with this strategy that improve service quality, reduce cost-to-serve, and enhance customer loyalty in support of organizational goals· Build, lead, and mentor a team of managers focused on optimization and quality improvement.
· Foster a culture of accountability, innovation, and continuous improvement.
· Partner with Operations to develop training and change management programs to support new processes and technologies.
· Lead a systematic, data-driven review process to update and refine the member services operations optimization roadmap.
· Build end-to-end process maps of customer service workflows and propose improvements consistent with the optimization strategy· Oversee the creation and maintenance of comprehensive business requirements for systems and tools supporting member services operations· Implement best practices, automation, and AI-driven solutions to improve speed, accuracy, and customer outcomes.
· Collaborate with internal partners to drive process transformation initiatives built around the customer experience through all channels.
(Web, App, IVR/IVA, Chat, text, email, inbound/outbound, etc.
).
· Leverage data analytics and customer insights to inform decision-making and predictive modeling.
· Partner with Technical Product Management and Engineering leadership to prioritize initiatives and define clear requirements and acceptance criteria.
· Ensure strong, consistent communication with stakeholders across Gravie to share updates, gather feedback, and drive adoption of new capabilities and processes.
· Collaborate with technology teams to evaluate and deploy new tools and capabilities (CRM, AI driven assist, workforce management, self-service digital tools, etc.
).
· Champion and join forces with key internal partners to deliver digital transformation initiatives that modernize the customer service experience.
· Maintain an expert understanding of compliance requirements, contractual obligations, regulatory changes, and industry standards.
· Drive build-vs-buy decisions that balance innovation with efficiency, optimizing Gravie's internal focus on distinctive capabilities.
Execution & Outcomes:· Be accountable for the execution and measurable success of the operations optimization roadmap, including operational and financial performance improvements tied to specific initiatives.
· Partner with operations to drive overall improvements in customer satisfaction (CSAT/NPS), reduce call handle time, increase first contact resolution rates (FCR), improve employee engagement and productivity, and successfully roll out service optimization initiatives on time and within budget.
You bring: · 8+ years of progressive experience in customer service operations, operations, process improvement, operations engineering, consulting, and/or quality improvement.
· 3+ years in a senior leadership position managing muiti-channel or large-scale service operations.
· Proven success in implementing customer service technologies and process transformation initiatives.
· Experience designing and delivering large-scale initiatives with measurable outcomes· Expertise in data analysis, process mapping, and operational design.
· Experience leveraging enabling technologies including WFM tools, CRM platforms, automation, and analytics tools.
· Strong analytical and problem-solving abilities, adept with data visualization and KPIs.
· Deep understanding of customer experience principles and service design.
· Exceptional leadership, communication, and stakeholder management skills.
Extra credit: · Bachelor's degree in Business, Operations Management, or related field.
· Experience in a high-growth, fast-paced, and evolving environment.
· AI certification or relevant business experience implementing AI driven customer experience solutions· Expertise in continuous improvement methodologies (Lean, Six Sigma, etc.
).
Gravie: In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work.
In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.
The salary range for this position is $133,200 - $222,000 annually.
Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc.
will be considered when determining compensation.
In addition to base salary, this position is also eligible to participate in Gravie's annual bonus program.
Stock options may also be awarded as part of the compensation package.
Our unique benefits program is the gravy, i.
e.
, the special sauce that sets our compensation package apart.
In addition to standard health and wellness benefits, Gravie's package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.
A Little More About Us:At Gravie, we're on a mission to reinvent health benefits for small and midsize businesses-making high-quality, affordable healthcare accessible to employers and their employees.
We believe better benefits lead to better lives, and we're building the future of health benefits to reflect just that.
We're proud to be the only company offering both innovative level-funded health plans and a market-leading ICHRA solution, giving employers more choice and flexibility than ever before.
And guess what? Our customers love us.
With member and employer satisfaction rates consistently trending above 80%, we know our health plans are working the way they should.
Backed by some of the most sought-after investors in the country, we have the resources and long-term support to build something truly transformative-and we're just getting started.
At Gravie, we do things differently.
We'll challenge you, and we'll welcome you challenging us.
Good ideas are everyone's job here.
You'll join a team that's smart, mission-driven, and unafraid to push boundaries if it means making a bigger impact for the people we serve.
If you're energized by a high-performance, high-trust environment where your voice matters, Gravie might be just the place for you.
Auto-ApplyBilingual Member Service Guide - Spanish
Remote job
Join our team as a Member Service Guide - Empower your career with Devoted Health!
A bit about this role:
As a Member Service Guide, you'll be the primary support for our members across inbound calls, outbound outreach, and digital platforms (chat, secure messaging, email, video). Your role is about more than answering questions. It's about building trust and creating meaningful connections. At Devoted, we believe in high-quality connections: relationships grounded in respect, trust, and genuine care. You'll embody this by listening deeply, anticipating needs, and empowering members to navigate their healthcare with clarity and confidence.
This is a dynamic role that flexes between inbound support, proactive outreach, and engagement across multiple channels. Success requires adaptability, being comfortable shifting priorities, adjusting to new workflows, and meeting members where they are. In every interaction, you'll bring our mission to life: treating every member like family.
Position Location:
Remote from home office.
Must be hard wired via ethernet cable into your internet router.
Call Center Hours:
Our Call Center hours of operation are as follows:
April - September: Monday - Friday: 8 am - 2 am ET, Saturdays: 8 am - 11 pm ET
October - November: Sunday - Saturday: 8 am - 2 am ET
November - March: Sunday - Saturday: 8 am - 1 am ET
Your shift assigned at the time of offer will occur within the hours of operation above and will always be 8.5 hours long, inclusive of a 30-minute lunch break.
Why You'll Love It Here:
Competitive pay: $19-$24/hr
Training & Support: paid training and continuous coaching to support growth in a meaningful career.
Bonuses & Benefits: opportunities for bonuses, incentives, and advancement as Devoted continues to grow and comprehensive benefits (medical, dental, vision, PTO, 401k).
A mission-driven culture where connection, compassion, and adaptability are core values.
Responsibilities and Impact will include:
Engage members with empathy and professionalism across calls and digital channels.
Build high-quality connections that create trust and empower members to take confident steps in their care.
Translate complex benefits and healthcare information into simple, clear terms.
Flex between inbound service, outbound engagement, and digital outreach as priorities evolve.
Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service.
Master multi-tasking skills: you'll be listening to members, talking and typing...all at the same time!
“Can-do” and optimistic attitude.
Required skills and experience:
Minimum of 1 year of experience in a call center environment.
Passion for serving others and improving the healthcare experience.
Proven ability to build rapport, trust, and strong relationships.
Adaptability and resilience to succeed in a fast-changing, dynamic environment.
Enjoys learning and applying new skills, processes, and feedback in real time.
Important note for applicants applying for Bilingual roles. You must be fluent in both English and Spanish (in both written and oral communication).
#LI-Remote
Salary Range:
$19 - $24 / hour
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Healthcare equality is at the center of Devoted's mission to treat our members like family. We are committed to a diverse and vibrant workforce.
At Devoted Health, we're on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That's why we're gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company - one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Auto-ApplyMember Services Manager (Advanced Practice Provider licensed in MI, MD, NY, or IL)
Remote job
MEET MAE Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.
Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers and birthing people, while also reducing clinical costs of care, at impactful scale. See what we're doing at *************** and @maehealthinc on Instagram.
At Mae, we are:
Solution-Oriented
. We make every problem an opportunity to improve.
Curious.
We demonstrate focused curiosity.
Mission-connected.
We ensure mamas and doulas are heard.
Adaptable
. We learn, adapt, and execute.
Data-driven
. We quantify the uncertainty.
Accountable
. We own our decisions and their outcomes.
Transparent
. We don't hide the hard stuff.
Job Description
Mae is looking for a Member Services Manager with an active, unrestricted Advanced Practice Provider (APP) license in Michigan, Maryland, New York, or Illinois (Nurse Practitioner or Physicians Assistant) who is passionate about maternal health equity. The Member Services Manager is a management role responsible for the quality and performance of all member services at Mae.
This role will play a critical role in driving member enrollment, member utilization of platform and doula services and achievement of value-based services (VBS) targets. This ensures we deliver on our contractual obligations to our health plan partners and achieve Mae's clinical and performance targets.
The Member Services Manager will report directly to the Head of Operations and directly manage three small teams: Member Enrollment, Care Coordination, and Member Engagement.
Key responsibilities include:
Team Management: Manage three small teams of:
Outreach Specialists responsible for outbound outreach to health plan members to provide education on Mae and achieving monthly enrollment targets.
Care Coordinators responsible for coordinating more complex member needs, providing pregnancy education, and conducting health assessments.
Member Engagement Specialists responsible for managing routine member engagement communications (phone, e-mail, text) to encourage doula and platform engagement, or facilitating benefits requests.
Ensuring Process Oversight, Target Achievement, and Performance of managed teams
Ensuring that each team member understands their role and responsibilities while providing them with the tools (e.g., data, dashboards, processes) and support needed to excel
Ensuring procedures for core responsibilities are documented (and documentation is maintained) and team members operate consistently
Identify and implement opportunities to streamline processes, reduce friction, and improve clarity in cross-functional interactions
Maximize individual contributions by harnessing each team member's unique strengths and addressing their key areas for growth
Monitor team-level engagement and performance metrics and progress to defined monthly health plan targets
Value Based Services (VBS) Oversight and Management
Developing and maintaining clinically robust reference materials that can be used by non-clinical Care Coordinators during VBS member communications to address needs and questions as well as drive member compliance with VBS measures
Developing priority lists for VBS achievements aligned with monthly revenue targets
Monitoring progress to target achievement over time, encouraging and motivating teams as needed to stay aligned and achieve prioritized targets
Strategic leadership on outreach methods and optimizations to achieve VBS targets
Care Management services including nurse triage, transitions of care, supporting care coordination, and member education
Provide direct services and oversight over all fee-for-service eligible services to Mae members
Qualifications
What we are looking for:
Valid unrestricted APP (Nurse Practitioner or Physician Assistant) license in Michigan, Maryland, New York, or Illinois (required), with a willingness to pursue multi-state licensure where feasible
5+ years of relevant experience
People management experience
A working understanding and support of a managed care, value-based care model preferred
Exceptionally organized and process oriented
Thoughtful, strategic, and efficient
Strong, proactive, and responsive verbal and written communicator
Preferred Experience:
Multi-state licensure in one or more priority states (MI, MD, IL, NY) or a willingness to pursue to pursue multi-state licensure in states from this list where you are not currently licensed
Experience working in fast-paced or start-up environments
Additional Information
Benefits include:
Competitive salary and equity
Healthcare benefits
Additional Information:
Salary range: $120,000-$130,000 annually, depending on experience
40 hours/week expected (standard business hours, Monday - Friday)
401K
Flexible work location
All your information will be kept confidential according to EEO guidelines.
We are currently only hiring US based applicants and are unable to sponsor visas.
Mae Health
Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Director of Advisory Services
Remote job
$250,000
USA \- Remote
ShortList Recruitment has an exciting opportunity for a Director of Advisory Services to join a market\-leading Financial Advisory firm.
The Director of Advisory Services is a key strategic role that supports a broad range of U.S.\-based financial services clients with advice on credit risk, liquidity, and interest rate risk.
This is a mid\-sized firm with an excellent history and good career development prospects.
The Director of Advisory Services role would suit an individual with a broad banking background who is looking to move into an environment that values autonomy and innovation.
Key responsibilities for this role
Serve as a trusted advisor to depository\-institution clients, managing relationships with a focus on long\-term success
Consult with clients to develop balance sheet strategies aligned with their risk profile
Partner with internal specialist teams to deliver coordinated, integrated solutions
Oversee a seamless onboarding experience and deliver consistently high\-quality service
Conduct annual onsite visits and maintain continuous engagement throughout the client lifecycle
Key qualifications for this role
10+ years of experience in a depository\-focused role
Deep expertise across the full banking model, including credit, liquidity, and interest rate risk
Strong client\-facing background with a track record of building long\-term relationships
Demonstrable analytical skills with the ability to translate complex market data into actionable insights
Broad understanding of the banking business model, with proven ability to create value through strategic vision and execution
Ability to design and implement capital allocation strategies aligned with client objectives and risk tolerance
Knowledge of hedging strategies and applications for financial institutions
Comprehensive understanding of banking regulations
The Director of Advisory Services role is fully remote, with a base salary up to $250,000 plus a performance bonus.
If you are interested in the Director of Advisory Services position, then please click APPLY NOW!
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Global Service Delivery, Director
Remote job
What this Job Entails:
The Service Delivery Director is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy.
Scope:
Directs and controls the activities of a broad functional area through department managers within the company.
Works with other senior managers to establish strategic plans and objectives.
Works on complex issues where analysis of situations or data requires in-depth company knowledge.
Your Roles and Responsibilities:
Provide leadership to diverse operations
Implement, monitor and provide timely reports to customers on service delivery metrics
Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team
Drive internal and client meetings covering delivery performance, service improvements, quality, and processes
Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams
Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities
Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision
Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary
Further, develop and maintain retention program and incentives for field employee satisfaction
Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements
Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment
Takes ownership for the resolution of highly complex issues and risks that have been escalated
Leads the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor's degree (B.S/B.A) from four-college or university and 10+ years' related experience and/or training; or equivalent combination of education and experience.
Builds and strengthens relationships with executives and/or major customers.
A track record of successfully delivering a range of complex, high profile IT projects.
Proven track record of implementing and leading improvements in project lifecycle.
Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.
Passionate about the IT industry and how new technology can improve business outcomes.
Strong technical knowledge of enterprise IT, including but not limited to IoT, cloud, ITAM, help desk, networking, ticket and incident management.
Strong analytical, organizational, communication and presentation skills.
Highly adaptable with the ability to effectively manage multiple concurrent work streams.
Strong business acumen and the ability to provide operational, technical and financial oversight.
Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.
Preferred Qualifications:
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$132,240.00 - $208,800.00 USD (Salary)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Auto-ApplySouth Fleet Service Director
Remote job
SummaryOur mission is BIG. Our TRANSFORMATION is key - bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready. Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future. The South Fleet Service Director will provide leadership in customer service, execution of gas turbine & combined cycle power plant maintenance and overall account growth for one of Gas Power's biggest customers. Job Description
As the South Fleet Service Director you will be responsible for managing the headquarter customer relationship to drive the portfolio and lead a team of senior regional leaders and field service professionals. You will be accountable for one of our biggest fleet customers in the region. In this role, you will demonstrate accountability for customer, functional, business, and company objectives.
Roles and Responsibilities
You will lead the team to meet customer and business needs, manage complex issues, be involved in short and long-term planning and execution, and contribute to the overall business strategy and financial results.
Be the operational single point of contact for the customer leadership and be a key member of the ITR account team.
Manage customer relationships at multiple levels of their organization, providing regional leadership presence with an oversight for all customer experiences.
Lead a team of experienced Customer Portfolio Managers to plan and execute maintenance activities with safety and quality.
Drive cross functional projects across Gas Power Services to improve customer experience and business outcomes.
Own profit and loss responsibility (orders, sales, margin, cash) for the Portfolio including parts, repairs, field services and projects for the customers in your portfolio.
Drive operational excellence and rigor across SQDC (Safety, Quality, Delivery, Cost) while leading performance in key areas such as customer satisfaction, productivity, outage planning and talent development.
Drive improvement through identification and implementation of corrective and preventative business process to actions for Injury & Illness (I&I) goals and lead lessons learned and actions from near misses, Potentially Severe Events and injuries.
Team with Sales to develop the long-term growth strategy for your customers, and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure.
Be responsible for hiring, training and development, mentoring, salary planning, performance and career development of assigned direct reports.
Work with Gas Power and Fulfillment teams to understand both short- and long-term outage forecast, resource needs, and assist with plan for adequate resourcing.
Drive daily management to identify and remove barriers inhibiting winning the day; engage leadership, functions and or businesses lines to take actions and or initiate continuous improvement activities.
Understand trends & drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities.
Basic Qualifications
Bachelor's degree in mechanical engineering from an accredited university or college or equivalent knowledge/experience.
Minimum of 5 years of engineering, operational or business experience with technical knowledge of the gas power business / plant equipment's with superior product knowledge
Minimum of 2 years of experience managing/directing individual contributors.
Desired Characteristics
You have a passion for customer service
with desire to deliver superior experience and outcomes.
You are someone passionate about our GE Vernova Gas Power products
with superior Gas Power Business product knowledge.
You have demonstrated experience working as One Team and cross functionally to deliver for our customers.
You are someone who brings
previous operational leadership, with clear thinking, the ability to foresee & understand risks, and take proactive measures to mitigate.
You have experience with lean principles
, a Lean Standard Work approach, techniques, tools, demonstrated experience leading & implementing change.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $140,300.00 and $233,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on December 12, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
Auto-ApplyDirector, Compliance Services
Remote job
Reporting directly to the GM, Commercial Compliance, the Director, Compliance Services will serve as the senior subject matter expert (SME) for the Stakeholder Engagement (SE) platform, acting as a strategic advisor to customers and an internal thought leader across the organization. The Director, Compliance Services will be responsible for interpreting the evolving compliance landscape, advising customers on best practices, and ensuring the SE product is aligned to regulatory expectations and customer needs. This position is highly cross-functional-partnering closely with Implementation, Product, Sales, and Customer Success to drive excellence in delivery, strengthen customer relationships, and support business growth.
Key Responsibilities
Compliance & Regulatory Leadership
Maintain deep, current expertise in U.S. and global life sciences compliance requirements related to HCP/HCO engagements, interactions, and transparency reporting
Serve as the primary compliance advisor for SE customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarking
Anticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendations
Product Subject Matter Expertise
Develop and maintain an expert-level understanding of the Stakeholder Engagement product-including configuration, workflows, data dependencies, reporting logic, and upcoming roadmap features
Evaluate how product enhancements, defects, or configuration choices affect customer compliance obligations, data integrity, and operational workflows
Partner closely with Product and Engineering to provide compliance input on roadmap planning, requirement definition, and release readiness
Cross-Functional Partnership & Internal Enablement
Work closely with Implementation and Customer Success teams to ensure customers are configured and supported in a manner consistent with compliance expectations and best practices
Support Sales as the compliance SME during demos, RFPs, prospect discussions, and conference participation
Contribute to the design and delivery of internal training programs, playbooks, and knowledge-based content to elevate organizational expertise on compliance and SE product requirements.
Customer Leadership & Relationship Management
Build trusted, long-term relationships with customers, acting as their strategic compliance advisor and escalation point for complex issues
Proactively engage customers to understand evolving business needs, pain points, and strategic objectives; translate insights into product or process improvements
Participate in key customer meetings, governance forums, and business reviews to reinforce alignment and demonstrate product and compliance leadership
Thought Leadership & Special Projects
Lead or participate in specialized compliance engagements, including assessments, audits, policy reviews, customized training, and best-practice consultations
Represent the organization at industry conferences, webinars, and professional associations to strengthen brand reputation and support commercial growth
Develop thought-leadership content (whitepapers, presentations, guidance documents) to support customers and internal teams
Qualifications
Bachelor's degree required; advanced degree or relevant certification (HCCP, RAC, etc.) preferred
Minimum 5+ years of experience in the life sciences industry in one or more of the following areas:
Commercial compliance
Medical or commercial operations
Transparency/aggregate spend
HCP/HCO engagement management
Experience serving in a customer-facing or advisory role is strongly preferred
Strong knowledge of U.S. and/or global laws, regulations, and industry codes governing interactions with HCPs/HCOs (e.g., OIG, PhRMA, AdvaMed, EFPIA, Sunshine Act)
Familiarity with compliance technologies (e.g., engagement management, transparency reporting, CRM, workflow tools) is a plus
Professional Skills
Demonstrated ability to influence and lead across functions without direct authority
Exceptional communication, facilitation, and presentation skills with the ability to translate complex compliance concepts into practical guidance
Strong analytical and problem-solving skills; ability to identify root causes and drive resolution in complex customer environments
Highly organized, detail-oriented, and comfortable managing multiple projects simultaneously
Collaborative, customer-centric mindset with the ability to establish trust and credibility quickly
What we provide:
Merit-based compensation - Competitive base salary plus bonus
Work from anywhere - Roles are open to candidates located anywhere in the US (United States)
Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
401k+ Match
Comprehensive health, dental, and vision insurance
Paid Parental Leave
Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development
Working Conditions/Physical Demands:
This position is fully remote, with limited travel that may be required for occasional team meetings, training sessions, or business events. Work is performed primarily in a home-office environment using standard office equipment such as a computer, keyboard, mouse, and phone. Employees are expected to maintain a safe, ergonomic, and confidential workspace with reliable high-speed internet access suitable for professional remote work.
The role generally requires extended periods of sitting, viewing a computer screen, and communicating through written and verbal means. Occasional light physical activity (e.g., lifting materials or equipment up to 20 pounds) may be necessary.
Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws to enable qualified individuals with disabilities to perform the essential functions of the job. Employees working remotely must ensure their workspace meets company standards for safety, ergonomics, and data security as outlined in organizational policy.
Disclaimer: This job description identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned.
Notice for all applicants: we are seeking a permanent full-time employee, this is not a contractor position.
Notice for Colorado applicants as required by sb19-085 (8-5-20).:
Annual salary of $150,000-$175,000+Benefits+bonus
MediSpend is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies:
We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Auto-ApplyExecutive Services Director
Remote job
Job Title EXECUTIVE SERVICES DIRECTOR Reports to SENIOR VICE PRESIDENT OF SERVICES Direct Reports All Services Directors, QA Coordinator and QA Specialist FLSA Status: EXEMPT DSP Status: NO This is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.
Full time
To explore the full range of benefits please visit our website ****************
$47.53-54.07- Placement in the range will be determined based on experience and other factors allowed by law.
GENERAL SUMMARY
Reporting to the Sr. Vice President of Services, the Executive Services Director assists with the ongoing regulatory compliance and quality of services in all JM Murray services departments. This includes providing direct oversight to a service area where the leadership is vacant or on extended leave, or extra support is needed.
COMPANY STANDARDS
* Maintains regular attendance and punctuality in order to act as a positive role model for employees. This position performs all hours onsite and at all assigned physical locations of service, unless exceptions to work remotely are determined, based on business needs and approved.
* Follows all safety rules and regulations, including wearing/using required personal protective equipment while working. Immediately addresses and reports any safety concerns or unsafe working conditions to the Sr Vice President of Services or the Safety Officer.
* Ensures that all aspects of performance and job responsibilities are in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations.
* Demonstrates both personal accountability and the development of confidence and accountability of employees, to ensure that day to day issues and concerns are responded to and resolved in a timely manner.
ESSENTIAL FUNCTIONS
* Assists the Sr. VP of Services with maintaining continuity and consistency across all services areas; assists with tasks related to program management, program development and growth/expansion of services.
* Works with the Sr. Vice President of Services to strategically plan and achieve growth and expansion of assigned service areas according to the company mission and goals.
* Completes reports and documentation such as census of individuals served, applications and reports for expansion opportunities, etc.
* Assist in applying for and follow through on grants
* As assigned by the Sr. VP of Services, provides supervision to a service area and employees where the leadership position is vacant or on extended leave, and/or where compliance /service delivery functions need extra support.
* Reviews timecards for assigned employees according to the JMM payroll schedule and approves timecards according to JM Murray policies and procedures.
* Provides ongoing feedback, coaching and supervision to employees with regard to job performance and service delivery. Completes performance reviews for assigned employees in a timely manner, according to established review schedules.
* Assists with hiring of staff necessary to provide services, ensuring that applicants who are hired receive comprehensive on the job training. Provides feedback with regard to employees who require supervisory or disciplinary actions and/or terminations.
* As requested by the Sr. VP of Services, in collaboration with the Directors, assists with the follow up on internal compliance audit findings for any service area.
* Under the director on the Senior VP of services assist Directors with annual budgets
* Represents JM Murray Services and the Bennie Rd location as a member of the JM Murray Safety Committee. Follows up on all safety protocols and procedures and committee assignments for each service.
* Represent JM Murray on the DD subcommittee
* Responsible for the coordination of transportation services and act as a member on the County Transportation Committee
* Maintains a productive and high level of communication with the leadership of each service department, the Services Quality Assurance, and the JM Murray Compliance Department, in a team orientated approach to ensure quality and effective services.
* Maintains knowledge of all new and updated regulations, OPWDD memorandums and other changes for all JM Murray Services.
* Maintains knowledge of Services policies and procedures for all service areas in accordance with state and federal regulations.
* In conjunction with the Directors, develop and manages assigned departmental budgets in cooperation with the Accounting Office, including but not limited to budget forecasting, monitoring, and reporting.
* Attends all required training and meetings. Conducts training for specific departments, as requested.
* Acts as the designee for the VP of Services during vacations or extended leave.
* As assigned, represents JM Murray as a representative on local and regional committees.
* Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity.
* Performs additional duties and responsibilities, as assigned.
COLLABORATION
INTERNAL
JM Murray Administration
JM Murray Services Management and Staff
EXTERNAL
Office of People with Developmental Disabilities
Families and providers of individuals served
OMH
County Programs
EDUCATION and EXPERIENCE
Bachelor's Degree in human services, psychology or related field preferred with 3-5 years of experience in working with individuals with disabilities as well as at least 2 years of experience in supervising others.
Knowledge of FI programs, Day Habilitation, Community Habilitation and Employment Services
KNOWLEDGE and SKILLS
Excellent written and oral communication skills
Efficient use of technology and software, including Microsoft Office (Word, Excel) and databases
Highly organized, attention to detail and ability to prioritize
Flexibility to adjust to changes in schedules, assignments and locations
OTHER REQUIREMENTS
Requires a valid NYS Driver's License that meets Company standards; requires proof of NYS Insurance coverage.
Requires clearance through a Background Check process that will include, but is not limited to, clearance through the NYS Justice Center, the Office of People with Developmental Disabilities (OPWDD), the NYS Office of Child and Family Services, and the NYS Department of Motor Vehicles.
WORKING CONDITIONS
Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather.
PHYSICAL REQUIREMENTS
Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission.
0-24 %
25 -49 %
50 -74 %
75 -100 %
Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment.
X
Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors.
X
External Conditions: Must be able to work in a position requiring exposure to the weather conditions.
X
Lifting: Must be able to lift unaided, at least 10lbs
X
Must be able to lift unaided, from 11-30lbs
X
Must be able to lift unaided, from 31-70lbs
X
Must be able to lift unaided, from 71-100lbs
X
Must be able to lift unaided, over 100lbs
Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials.
X
APPLICANTS
I have reviewed this and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this prior to signing this document.
___________________________________________________________
PRINT NAME
___________________________________________________________ _______________________
SIGNATURE DATE
EMPLOYEE
I have reviewed this and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the . I have discussed any questions I may have about this job description prior to signing this document.
___________________________________________________________
PRINT NAME
___________________________________________________________ _______________________
SIGNATURE DATE
Executive Services Director V2024.10.18
Enterprise Services Sales Director - Radiology Services (Remote US)
Remote job
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Supports the sales organization of the assigned organizational unit in developing strategic and midterm business strategies, structures and processes, focusing options to exploit best market opportunities.
Join our team now at Siemens Healthineers as an Enterprise Services, Sales Director of Radiology Services
Reporting into the Enterprise Services (ES) Head of Ambulatory Operations and Radiology Services, this position is responsible for overall sales growth of Radiology Services offerings within regions specified by manager.
ES Ambulatory Operations and Radiology Services is focused on delivering and executing on a portfolio of value driven offerings and state of the art technology powered by Siemens Healthineers that will help transform healthcare delivery for our partners. Radiology Services is a growing area within Healthineers focused on empowering health systems with innovative solutions and clinical operations services delivery within the AI, Teleradiology and other digital platform spaces.
In this role, the right candidate will be responsible for, but not limited to, Radiology Services sales funnel development and tracking, customer engagement, internal and external relationship building, building and executing on sales growth targets and objectives. Additionally, you will work closely with your manager to ensure that a culture exists that aligns with Siemens Healthineers' Values.
In this role, you will also:
Participate in customer conversations in conjunction with broader Siemens Team regarding new business opportunities.
Work closely with Siemens and Partnership legal Teams to ensure contractual agreements are created and procured in a manner consistent with expected timelines.
Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.
Enforce adherence to organizational compliance, processes, tools, and workflow standards.
Work closely with leadership colleagues to align on goals, vision, and strategy to ensure a positive culture and clear expectations exists across the Team.
Work closely to help ensure all agreed upon annual targets and goals are achieved for the business line.
Working with the broader Siemens Team, you will:
You will build appropriate relationships across the organization at all levels to ensure consistent communications on opportunities and strategy.
You will serve as an advisor to executive leadership (client and Siemens) and collaborate closely with our cross-functional teams and business partners.
You will work to ensure ES revenue targets are achieved by creating solutions and driving outcomes specific to Ambulatory Services/Radiology Services (and other initiatives as indicated by Manager)
You will represent yourself in a manner consistent with Siemens Values and Behaviors
Work with critical stakeholders to outline risk mitigation plans to close gaps in sales execution as related to expected results.
Support the continued development of communication processes, tools and standards of work that support the sales execution across the ES Ambulatory Operations and Radiology Services Team.
Work with cross-functional teams to ensure clear communication throughout the enterprise.
Provide accessible and efficient response to concerns and problems.
Identify opportunities that will support business growth and development.
This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:
You have broad knowledge in national healthcare trends and can leverage that expertise in driving business growth.
You are results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.
You can manage multiple programs and priorities.
You have excellent communication and presentation skills in the customer environment.
Required skills to have for the success of this role:
BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.
Minimum of 10 years of experience in the healthcare industry with consultative and direct sales experience
Ability to travel regionally 60% of the time
It would be a plus if you also possess the following:
Deep understanding and sales experience in Digital and AI based healthcare solutions
Polished demeanor with strong executive presence
Strong analytical skills and business acumen
Ability to accurately assess key business metrics and situations from an executive point of view; effective at structured problem solving and critical thinking.
Strong problem-solving skills and able to implement innovative solutions to customer problems.
Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.
Experience maintaining flexible approach when faced with business or client course corrections (e.g., client cost-out initiatives, industry economic conditions, healthcare reform legislation).
Naturally curious spirit, and insatiable appetite for learning
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
Min $133,600 - Max $200,400
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at *****************************************************. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Auto-ApplyDirector Audit Services
Remote job
Assumes responsibility for the oversight, design, and execution of the system’s internal audit program, including developing and implementing audit strategies, policies, and procedures to support compliance with regulatory requirements and internal controls. The Director Audit Services will lead a team of auditors, conduct risk assessments, and provide recommendations to improve processes, controls, operational efficiency, and compliance posture.
Responsibilities
* Performs enterprise risk assessment, including administering surveys and conducting interviews to identify and rank organizational risks
* Develops annual internal audit work plan designed to evaluate and mitigate risks identified in the enterprise risk assessment
* Oversees the execution of the internal audit work plan
* Reviews audit plans, workpapers, and draft reports prepared by internal audit staff in accordance with the internal audit work plan
* Manages vendor selection and oversight for outsourced audits or projects, as applicable
* Manages department systems, audit methodology, compliance with professional standards (e.g. Institute of Internal Auditors)
* Oversees or executes monitoring of management plans related to audit recommendations
* Provides guidance and support to internal audit team members in the execution of audits, ongoing training, performance and career development
* Communicates effectively across functional areas of the organization (Compliance, Finance, Operations, Clinical, etc.)
* Plans and manages a budget to support department and program objectives
* Provides input and reports to the quarterly Audit and Compliance Committee meetings
* Performs other duties as required or assigned
Qualifications
* Bachelor's degree in a business, process improvement or governance discipline with 5 years of supervisory management and extensive prior experience in health care.
* Master's degree and experience in working at an academic medical center preferred.
* Must have independent decision-making capabilities, excellent written and verbal communication skills, and the ability to effectively engage with others to meet common organizational and business goals.
* Familiarity with health care clinical and business operation, reimbursement, financial reporting and accounting required.
* Demonstrated strong experience in planning and performing effective analysis and appraisals of complex organizations, functions and systems and have knowledge of regulatory requirements for health care providers, reimbursement guidelines and third-party payer reimbursement practices.
* Strong organizational and analytical skills with the ability to effectively communicate (both orally and in writing) with all levels of staff and attention to detail are required.
Required Licensure/Certifications
- Project management certification or skills plus experience in implementing department-owned systems are essential.
- Professional certification is also required in accounting, auditing, health care compliance, or equivalent certification.
* Remote:Fully Remote
* Area of Interest:Professional/Management
* Pay Range:$63.06/Hr. - $100.90/Hr.
* FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week
* Shift:Day
* Job ID:31184
Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | DHMC and Clinics Careers
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.
Director of Math Community, Pathfinder Stars
Remote job
Role: Director of Math Community, Pathfinder Stars
Reports to: Head of Pathfinder Stars
Salary: $120K
Status: Full-time
Who We Are:
National Math Stars ensures mathematically extraordinary students from all communities have the resources they need to reach the frontiers of math and science.
Through our Awards Program, we collaborate with schools and districts to identify and recognize their highest-achieving 2% of 2nd- and 3rd-grade math students. Those students are invited to a competitive admissions process, which aims to select the top talent from all communities. (You could roughly think of this as “the best young mathematician in every ZIP code,” if the US didn't have quite so many ZIP codes!)
We admit those top students to our Stars Programs and work with them (and their families) over the course of a decade to support their journeys to the frontiers of STEM. All Stars receive access to advanced math opportunities, family guidance, and community gatherings. Within the Stars Program, we have two tracks: (1) our fully-funded Voyager Stars program, targeted at families with significant unmet need for guidance and financial support, and (2) our Pathfinder Stars program, which provides lighter-touch advising and access to partial funding for STEM opportunities. We currently serve over 400 Stars across seven states and are rapidly expanding our reach.
Role Overview:
Pathfinder Stars is a new program that we are piloting in the 2025-26 school year. The Director of Math Community, Pathfinder Stars will play a key role in the success of this pilot. Reporting to the Head of Pathfinder Stars, the Director of Math Community will support our Pathfinder families and shape how they connect as a community.
The Director of Math Community will both lead our community-building efforts and serve as a hands-on advisor to families navigating the advanced math ecosystem, STEM enrichment opportunities, and key program requirements. This role will involve a mix of executing on established playbooks and writing new ones. Community leadership responsibilities include planning and delivering a calendar of exciting virtual events, recruiting and working with local parent leads to facilitate in-person gatherings, and initiating/moderating valuable conversations in parent forums. Direct support responsibilities include responding to family questions in forums and our ticketing system, proactively recommending course and enrichment opportunities, re-engaging at-risk families, and driving completion of required activities (surveys, course placements, etc.).
This is a remote position with estimated 20-30% travel for team meetings, in-person events, and conferences.
Key Responsibilities:
The Director of Math Community's key responsibilities in their first year include:
1. Build the Pathfinder community
Plan and deliver a thoughtful calendar of engaging virtual events, including both informational webinars (e.g., summer camps, STEM competitions) and participatory community-building activities (e.g., math jams, chess tournaments)
Recruit local parent leads and support them in arranging in-person gatherings, both STEM-focused (e.g., museum visits, contest sites) and social (e.g., ice cream, games)
Create repeatable playbooks / event-in-a-box materials for both virtual and in-person events, to facilitate delivery at larger scale
Help our parent forums become a vibrant and valuable community, via discussion prompts, active moderation, clear organization of threads/resources, and shared norms
If helpful, recruit and manage parent volunteer forum moderators
Define and iterate on the standard for an excellent virtual community experience, ensuring our touchpoints remain warm, personal, and well-organized as we scale
2. Support and advise Pathfinder families
Triage and address (or escalate) family questions in forums and in our ticketing system, determining the right way to address them (e.g., text response vs. meeting with family) and keeping families updated through issue resolution
Proactively recommend math courses to families when they near completion of current courses, following and expanding the existing course placement playbook
Proactively recommend enrichment opportunities and summer camps that match a given Stars' level and interests, following and expanding the existing enrichment playbook
Reach out to at-risk/disengaged families to gather feedback and prompt reengagement
Track and drive families' completion of required tasks (e.g., surveys, course signups)
Keep family data updated; as needed, instruct and QA the work of contractors who support with data cleaning and organization
Translate Pathfinder's advising vision into consistent, scalable practices by developing and refining playbooks, tools, and norms in partnership with the Head of Pathfinder
3. Support Head of Pathfinder with overall program delivery
Ensure our family knowledge base (FAQs, guidance docs) stays up-to-date
Contribute content to regular all-Pathfinder newsletters
Synthesize and share frequent family advising areas, concerns, and/or feedback
Suggest process and infrastructure improvements
Skills and Experience:
We envision the right candidate for this role is familiar with the advanced math ecosystem and has past experience building mathematical communities. However, we are open to other backgrounds.
You might be a good fit if you are:
Excited about supporting profoundly gifted young mathematicians, and experienced with the unique needs of these students and their families
Someone who genuinely enjoys working with kids and families-warm, patient, and able to build rapport quickly with both parents and Stars
Skilled at helping families navigate new territory. You are good at listening closely, making complex information feel manageable, and adapting your approach to meet different families' needs and styles
Well-versed in the ecosystem of advanced math and STEM enrichment opportunities
Skilled at building active and supportive parent communities, both virtually and in person
An organized operator who keeps track of many details and follows through reliably and proactively
Energized by early-stage building. You can take a messy or early idea, turn it into something concrete, and refine it as you learn.
A flexible thinker who can zoom in and out. You pay close attention to the immediate family experience while also considering how actions scale. You're excited by the challenge of retaining warmth, personalization, and clarity as Pathfinder grows!
We know that many strong candidates may not check all of these boxes. If the role seems like a good match for your personal mission and experience, we encourage you to apply even if you meet only some of these criteria.
We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
All full-time roles at National Math Stars include a competitive benefits package:
Fully paid health, vision, and dental coverage for employees, plus partially paid coverage for dependents
401K plan with automatic company contributions
Work-from-home stipend for purchase of a laptop and/or home office supplies
Generous paid time off, including parental leave
Free pie every Pi Day
Director, Culinary Services
Remote job
Role OverviewSodexo Live! is seeking a high-performing Director of Culinary Services for a prominent airline serving consumers worldwide! This is a remote position, and candidates will reside close to a hub airport for travel. Venues and events don't just bring people together, they create exceptional moments and lasting memories.
Sodexo Live! provides hospitality services to airport lounges, stadiums, arenas, convention and conference centers, zoos, museums, and more.
Working at one of these locations is exciting and allows you to be part of creating memorable experiences for people.
Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure.
Join our team of experience makers and food fanatics and be part of creating memorable experiences! What You'll Dolead and motivate culinary teams, inspire strategic direction; secure and/or deploy resources, cultivate relationships with clients and teams within a region of airport lounges;ensure the fulfillment of all contract commitments; sustain client satisfaction and retention, and maintain strong client relations;mentor, inspire and provide innovative culinary solutions within area of responsibility;travel up to 80% between lounge locations;oversee culinary strategy supporting new lounge business;execute menus, ensure food costs, and provide culinary solutions;work directly with clients and culinary teams to ensure program compliance and innovative offerings.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You Bringan executive-level culinary background;culinary experience managing multiple locations or business segments;intimate knowledge of industry trends and elevated culinary programs;the ability to work hands-on and convey a passion for food and hospitality;strong client relations skills and the ability to inspire teams;aptitude to build and foster relationships across Sodexo internally, to ensure additional market growth and promotion of comprehensive solution offerings to clients.
Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Bachelor's DegreeMinimum Management Experience - 5 years Minimum Functional Experience - 5 years of experience in operations, marketing, or a related field.
Market Service Director
Remote job
SummaryThe Market Service Director is responsible for designing and executing the service strategy across a defined market or geographic area. This senior leadership role drives operational excellence and commercial success by leading, coaching, and developing a high-performing team of Area Service Leaders. Working in close partnership with the Market Vice President, commercial leadership, and peer management teams, the Market Service Director ensures alignment on business growth initiatives and customer satisfaction goals. As the senior escalation point for critical customer issues, this role provides strategic oversight of service delivery and supports key internal SBU initiatives. Success in this position requires building and sustaining strong relationships both internally and externally to enhance customer outcomes, improve market visibility, and strengthen profitability and market share.Job DescriptionKey Responsibilities and Experience
Owns and influences budgets and operating plans, applying sound judgment to achieve business outcomes.
Interprets internal and external business challenges, recommending best practices to improve products, processes, and services. Utilizes understanding of industry trends to inform decision making process.
Maintains strong relationships with key customers, providing ongoing support across the assigned geographic region.
Provides thought leadership to Area Service Leaders, influencing policy and ensuring effective service delivery, linking with other parts of the organization as needed.
Leads innovative problem-solving within complex manufacturing environments, leveraging advanced operational and product management techniques.
Evaluates data quality and resolves conflicting information using cross-functional resources. Uses multiple internal and external resources outside of the service function to help arrive at a decision.
Communicates complex messages clearly to senior leaders and influences peers to drive action.
Oversees operations with a focus on Environmental Health & Safety (EHS), quality, and regulatory compliance, fostering a culture of safety and accountability.
Collaborates with Healthcare Services Account Managers, Commercial Service leadership, and Regional Account Executives to deliver strategic customer solutions.
Qualifications and Technical Requirements
Bachelor's degree from an accredited institution (or high school diploma/GED with at least 8 years of relevant experience).
Extensive experience in Services and Customer Service Management, including P&L ownership.
Strong oral and written communication skills, with proven interpersonal and leadership capabilities.
Demonstrated ability to lead programs/projects and resolve complex problems.
Experience managing teams, customer relationships, and business units with financial accountability.
Deep technical knowledge and understanding of customer service challenges.
Preferred Qualifications
MBA or advanced degree preferred.
Proven experience leading Field Service teams in equipment maintenance environments.
Prior experience within GE Healthcare Services or Operations strongly desired.
Background in field sales or field service roles.
Demonstrated success in managing large-scale P&L responsibilities.
Inclusive leadership style that fosters trust and engagement through personal involvement.
Strong track record of influencing stakeholders and driving organizational change.
We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Auto-ApplyDirector of Service Alignment
Remote job
We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.
The Director of Service Alignment is responsible for designing, governing, and evolving the technical architecture that supports New Charter Technologies for service delivery operations. This leader defines architectural standards, ensures system scalability, optimizes workflow automation, and drives adoption of best practices across the organization.
This position reports directly to the Senior Vice President, Business Performance & Integration and plays a critical role in shaping the organization's operations, enabling innovation and scalable team performance. A core requirement for this role is deep experience with ConnectWise PSA, RMM, and/or CPQ systems. This role will also directly manage the ConnectWise Program Manager, ensuring alignment between system architecture strategy, platform governance, and day-to-day operational improvements.
Primary Responsibilities
Strategic Architecture & Systems Leadership
Develop and maintain the enterprise systems architecture roadmap aligned with service delivery and business growth objectives.
Assess emerging technologies and propose solutions that enhance operational efficiency and customer experience.
Oversee system governance, standards, documentation, taxonomy alignment, and best-practice adoption across the organization.
ConnectWise Platform Ownership
Serve as the enterprise authority for ConnectWise Manage and associated platforms.
Lead the design, configuration, optimization, and governance of ConnectWise workflows, automations, integrations, SLAs, procurement, billing, and reporting.
Ensure system integrity, data accuracy, and consistent use of the platform across departments. Set standards in ConnectWise for OpCo to normalize operational data like ticket status, type, subtype, and item.
Provide coaching, oversight, and strategic direction to the ConnectWise Program Manager, ensuring coordinated execution of priorities and platform initiatives.
Champion ConnectWise best practices, training, onboarding, and user adoption by demonstrating value and building consensus through influence.
Service Delivery Systems Optimization
Collaborate closely with Service Delivery leadership to ensure systems optimally support desk, field services, project delivery, and escalation processes.
Architect end-to-end solutions that improve operational efficiency and align with ITIL frameworks.
Identify workflow gaps and implement systems-driven solutions to improve throughput and quality.
Create framework around the user of other service-enablement tools like IT Glue, Monday.com, and ScalePad.
Lead Service Delivery Adoption and Alignment
Collaborate with Operating Companies and corporate leadership to develop unified metrics that provide actionable insights.
Lead the adoption of these metrics across New Charter's 31+ Operating Companies.
Collaborate with Operations Analyst to measure the impact of service delivery optimization on the unified metrics, demonstrating the value of successful initiatives.
Team & Cross-Functional Leadership
Lead and develop a Systems Architecture team, including system administrators, integration specialists, automation engineers, and the ConnectWise Program Manager.
Partner with leadership across Service Delivery, Finance, Sales, and Security to align technology decisions with business needs.
Translate complex technical strategies into clear business impacts for senior leadership.
Vendor & Integration Management
Manage relationships with ConnectWise and other key SaaS partners.
Oversee all third-party integrations, middleware, and custom development work to maintain system security, reliability, and interoperability.
Ensure compliance frameworks, security standards, and data governance policies are upheld.
Preferred Skills & Experience
7-10+ years in system architecture, enterprise systems engineering, or IT operations leadership.
Expert-level proficiency in ConnectWise Manage, with strong knowledge of Automate, Sell, and related modules.
Experience aligning service expectations around PSA, RMM, CPQ, and related modules
Proven experience managing teams, including specialized technical roles.
Strong understanding of MSP service delivery operations, ITIL-based processes, and the relationship between these changes and business outcomes.
Hands-on experience with automation, scripting, workflow design, and API integrations.
Excellent communication, strategic planning, and documentation skills.
Preferred Attributes
MSP or technology services industry experience.
Relevant certifications:
ConnectWise Admin/Expert certifications
ITIL Foundation or higher
PMP or similar project management certification
Azure/AWS architecture certifications
Experience with analytics platforms (Power BI, Tableau, etc.)
Relationship oriented, creates change through influence
Success Indicators
Increased efficiency and automation within Service Delivery systems as demonstrated by measurable business outcomes.
Strong alignment between the Senior Vice President of Business Performance & Integration, the ConnectWise Program Manager, and operational teams.
High adoption and consistent use of ConnectWise across the enterprise.
Reduced operational friction through well-architected workflows and integrations.
Scalable, secure system architecture that supports sustained organizational growth.
Who We are:
At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (
Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
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Auto-ApplyDirector of Actuarial Services
Remote job
It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.
Job Summary:
The Director of Actuarial Services is a key member of the Finance leadership team. Working closely with the CFO, the Chief Actuary, Product and Marketing leadership, and other internal and external stakeholders, the Director will play an integral role on ensuring the financial soundness and profitable growth of Medicare products, by leading the annual CMS bids, developing financial analytics / reporting, and identifying profit and growth opportunities. The position oversees the measurement and reporting of medical expense trends for all lines of business, with a goal of identifying medical expense savings opportunities and recommending performance improvement initiatives, as well as risk adjustment analysis primarily related to the MassHealth Medicaid, New Hampshire Medicaid, and Medicare lines of business, directly impacting and improving the revenue for these products.
Our Investment in You:
Full-time remote work
Competitive salaries
Excellent benefits
Key Functions/Responsibilities:
Strategic Actuarial Leadership
· Serve as the actuarial lead for financial oversight and strategy on Medicare products.
· Partner with business leadership to evaluate product performance, growth opportunities, and risk mitigation strategies.
· Guide actuarial modeling to support forecasting, profitability analysis, and product development.
· Represent Finance as a subject matter expert in regulatory and strategic discussions.
Medicare Actuarial Oversight
· Lead the development and coordination of CMS bid submissions for Medicare Advantage and Part D products.
· Oversee the actuarial framework for Medicare, including membership trends, revenue and claims forecasts, risk adjustment, and competitive analysis.
· Direct development of Part D accruals, revenue models, and financial tracking tools.
· Stay current on CMS regulations and apply actuarial insight to policy changes and market dynamics.
Risk Adjustment Strategy and Analytics
· Lead enterprise-wide risk adjustment strategy and oversight, including data validation, version control, revenue impact analysis, and ROI modeling.
· Support risk score normalization in forecasting models and evaluate discrepancies between reported and actual risk scores.
· Collaborate with risk coding, IT, and compliance teams to ensure accuracy in CMS and state risk submissions.
· Advocate for risk model adjustments with state agencies by evaluating bias, population impact, and systemic changes.
Medical Expense Trend Analysis
· Lead monthly trend reviews across all lines of business, partnering with product, actuarial, utilization management, and finance teams.
· Analyze PMPM, cost per use, utilization per 1000, unit cost vs. severity, and normalized trends based on acuity or fee schedule shifts.
· Identify cost containment opportunities and recommend targeted performance initiatives.
· Integrate provider profiling and benchmarking against state actuary pricing targets to identify gaps and guide corrective actions.
Regulatory Reporting and Compliance
· Prepare and oversee financial regulatory submissions to federal and state agencies, including bid filings, audits, and quarterly/annual reporting.
· Ensure compliance with actuarial standards and support internal and external audit requests.
· Lead development of defensible actuarial assumptions and documentation.
Cross-Functional Collaboration
· Collaborate with pharmacy analytics to evaluate Part D trends and identify actionable insights.
· Coordinate with provider analytics to track unit cost histories and analyze provider-level trends.
· Participate in Under/Over Utilization Management initiatives to identify high-value care opportunities.
· Drive integration between actuarial, product, finance, and clinical teams to ensure a cohesive financial strategy.
Team Leadership and Development
· Manage, mentor, and develop a team of actuaries and healthcare analysts.
· Provide technical direction, goal setting, and performance management.
· Foster a culture of innovation, accountability, and continuous improvement.
· Attract and retain talent aligned with the organization's mission, culture, and analytic goals.
Supervision Exercised:
Directs 2 - 5 staff within multiple functions
Supervision Received:
General supervision is received weekly
Qualifications:
Education Required:
· Bachelor's degree in actuarial science, Economics, Statistics, Mathematics, Finance, Health Care Administration, or related field required
Education Preferred:
Master's Degree in related field is strongly preferred
Fellow of the Society of Actuaries (FSA) or Associate of the Society of Actuaries (ASA)
Experience Required:
Eight (8) + year's progressively responsible experience in health actuarial analytics required, with four (4) + years of prior management experience strongly preferred
Certification or Conditions of Employment:
Pre-employment background check
Competencies, Skills, and Attributes:
Expert analyst with an ability to translate findings into real world solutions
Ability to use well developed interpersonal skills to direct and influence the efforts of others, both internally and externally
Ability to conceptualize and envision the impact of change, and propose new ways to do business
Proficiency with SAS/SQL and MS Excel
Working knowledge of at least one of the following risk adjustment methodologies DxCG, CDPS+Rx, CMS Medicare Advantage HCC Model, ACA HCC Model
Ability to meet deadlines, multi-task, problem solve and use appropriate technology to analyze business problems. Project management skills a plus
Strong communications skills, both verbal and written, are required
Strong understanding of health care data and analytical methodologies
Strong team player
Effective collaborative and proven process improvement skills
Working Conditions and Physical Effort:
Work is performed in a remote working environment
No or very limited physical effort required
No or very limited exposure to physical risk
About WellSense
WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees
Director, Military Affairs Service - Army
Remote job
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are seeking a Director of Military Affairs - Army with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as Army active duty and Reserve Forces programs. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have 10 or more years of experience in military community engagement, program development, and advocacy.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.
What you'll do:
Advises the planning, execution, and analysis of Military Affairs service strategies. Collaborates with executive management to establish strategic and operational frameworks and achieve business objectives.
Provides consultation and execution support to USAA National Platform issues. Facilitates contact between internal and external partners to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys.
Collaborates with Marketing and Corporate Affairs partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces.
Leads and initiates team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for Military Affairs Field team and USAA entities.
Develops and implements internal Military Affairs processes, policies, and programs to support current and future opportunities. Monitors and evaluates the effectiveness of processes, policies, and programs, adjusting plans as necessary to achieve desired outcomes and address gaps.
Facilitates access to Armed Forces installations through dialogue with appropriate levels of military leadership.
Represents USAA at selected public events engaging the military community.
Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues. Responsible for the coordination with the Military Affairs field team for trips to military installations.
Implements standard processes and management routines to increase efficiency, reduce costs, and improve member experience.
Travels regularly to field locations to support team members, assess operations, and maintain positive relationships with key partners.
Builds and leads all aspects of a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience engaging the military community to include outreach and relationship building, program development and delivery, and community engagement and advocacy.
3 years of direct team lead or management experience required.
20 years of experience serving in the Armed Forces; attendance at the DOD Keystone Course (Enlisted) or Command and General Staff College (Officer).
Proven track record of managing distributed teams and delivering measurable results in a fast-paced environment.
Strong leadership, communication, and interpersonal skills
Strong discernment, and ability to balance critical thinking with practical implementation skills. Analytical approach with the ability to interpret data and make data-driven decisions.
Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights.
Demonstrated understanding of tactical, operational and planning, program development and project tracking, and an ability to build and understand business metrics.
Possession of Military ID card required.
What sets you apart:
Military assignment serving in a senior military leadership position.
Staff and leadership experience serving at a major military command or higher headquarters.
Extensive knowledge of military leadership structure and military installation functions.
Extensive knowledge of Army active-duty military, and Army Reserve Forces programs and services.
Ability to work weekends in support of Army active-duty, and Army Reserve Force activities as necessary.
Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends.
10-years or more experience engaging the military community.
Compensation range: The salary range for this position is: $127,310 - $243,340.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyDirector Mortgage Due Diligence Services (Remote Position)
Remote job
Over $20 Billion in high risk mortgage loans underwritten and audited, including mortgage backed securitization fraud investigations, investor, litigation and agency audit response. Specializing in third party underwriting, quality control and forensic examination of all mortgage and securitization loan, portfolio and contract audits, including operational risk and quality control policy development. Agency (FNMA/FHLMC/FHA/VA), legal, foreclosure and repurchase defense reporting and expert witness testimony. Expert experience in Mortgage Backed Securities agreements and Seller/Purchaser reps and warrants contracts; Underwriting guideline gap analysis; Valuation and historic appraisal forensic fraud investigation and support.
Class action litigation portfolio and federal consent order auditing expertise. Call today to discuss customized solutions for your project and work flow needs.
Unhappy with QC firms putting unexperienced bodies on your projects? Ask about our underwriting and loss mitigation auditing expertise!
Job Description
Director Due Diligence Services
This outstanding individual is motivated by working with the best and brightest executive team for an industry leading risk management firm to the residential mortgage credit risk industry. The selected candidate will have extensive experience with due diligence services and operations within the residential mortgage credit risk industry.
Reporting directly to the CEO you will be responsible for:
Day to day operations of in house Due Diligence staff and resources.
Service delivery to internal and external clients at the highest level.
Management of staff to the highest levels of performance.
Management of work flow production.
Development of ongoing internal reporting, technology to include building Underwriting / Due Diligence system.
Internal and production process improvements.
Manages a large team of due diligence mortgage underwriters. Responsible for ensuring employees and processes are in compliance with established policies, procedures and regulations. Participates in developing, interpreting and implementing policies and procedures for Underwriting operations. Manages employee performance and prioritizes work activities to focus on providing high quality service to all of our customers.
Key objectives include:
Obtaining peak staff performance.
Provide superior service to internal/external clients.
Assume operational control of internal/external Due Diligence operations.
Support Executive Team.
Oversee Underwriting guidelines, policy and underwriter work product quality.
Manage the operating activities of the department including scheduling and production Assure that all employees within area of responsibility are working towards a common goal Motivate the team to exceed expectations.
Create, facilitate and document on-going Underwriter training and procedures. Ensure adherence to operating budget guidelines regarding all expenses. Contribute to the development of both short and long term plans for the organization. Participate in all activities which support the organizations goals and objectives.
Other duties as assigned.
JOB REQUIREMENTS:
Qualifications Bachelor's degree or equivalent relevant experience.
Seven+ years recent experience managing a team of residential mortgage underwriters.
Intermediate user of Microsoft Office (Word, Excel and PowerPoint) as well as automated underwriting systems.
Influencing skills and the ability to multi-task.
Excellent written, verbal, communication and leadership skills.
Planning skills as well as skills in analysis and negotiation.
Participative management style-advocate team concepts.
Able to rapidly establish credibility and be decisive, coupled with the ability to recognize and support the organizations preferences and priorities.
Core competencies:
Expert level knowledge of Due Diligence services and operations.
Must have experience leading a consultant based practice.
Experience and knowledge of setting up nationwide resources.
Proven expertise with strategic planning and financial analytics.
The Director in this hands-on position will contribute to Mela Capital Group's continued success story of growth and industry recognized excellence.
Mela Capital Group offers an empowered work environment that encourages creativity, initiative and professional growth. MCG is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Qualifications
JOB REQUIREMENTS:
Qualifications Bachelor's degree or equivalent relevant experience.
Seven+ years recent experience managing a team of residential mortgage underwriters.
Intermediate user of Microsoft Office (Word, Excel and PowerPoint) as well as automated underwriting systems.
Influencing skills and the ability to multi-task.
Excellent written, verbal, communication and leadership skills.
Planning skills as well as skills in analysis and negotiation.
Participative management style-advocate team concepts.
Able to rapidly establish credibility and be decisive, coupled with the ability to recognize and support the organizations preferences and priorities.
Core competencies:
Expert level knowledge of Due Diligence services and operations.
Must have experience leading a consultant based practice.
Experience and knowledge of setting up nationwide resources.
Proven expertise with strategic planning and financial analytics.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Director, Culinary Services
Remote job
Sodexo Live! is seeking a high-performing Director of Culinary Services for a prominent airline serving consumers worldwide! This is a remote position, and candidates will reside close to a hub airport for travel. Venues and events don't just bring people together, they create exceptional moments and lasting memories. Sodexo Live! provides hospitality services to airport lounges, stadiums, arenas, convention and conference centers, zoos, museums, and more. Working at one of these locations is exciting and allows you to be part of creating memorable experiences for people.
Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure. Join our team of experience makers and food fanatics and be part of creating memorable experiences!
What You'll Do
* lead and motivate culinary teams, inspire strategic direction; secure and/or deploy resources, cultivate relationships with clients and teams within a region of airport lounges;
* ensure the fulfillment of all contract commitments; sustain client satisfaction and retention, and maintain strong client relations;
* mentor, inspire and provide innovative culinary solutions within area of responsibility;
* travel up to 80% between lounge locations;
* oversee culinary strategy supporting new lounge business;
* execute menus, ensure food costs, and provide culinary solutions;
* work directly with clients and culinary teams to ensure program compliance and innovative offerings.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
* Medical, Dental, Vision Care and Wellness Programs
* 401(k) Plan with Matching Contributions
* Paid Time Off and Company Holidays
* Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
* an executive-level culinary background;
* culinary experience managing multiple locations or business segments;
* intimate knowledge of industry trends and elevated culinary programs;
* the ability to work hands-on and convey a passion for food and hospitality;
* strong client relations skills and the ability to inspire teams;
* aptitude to build and foster relationships across Sodexo internally, to ensure additional market growth and promotion of comprehensive solution offerings to clients.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor's Degree
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years of experience in operations, marketing, or a related field.
Director, Data Services and AI
Remote job
This role is a results-driven position responsible for defining and executing a data strategy that leverages advanced analytics, machine learning, and AI to drive measurable business impact. The position will lead the development, deployment, and scaling of AI/ML models and data-driven solutions, ensuring seamless integration across the organization. The ideal candidate has deep expertise in data science, statistical modeling, machine learning, and AI, with a proven track record of delivering large-scale production-grade solutions. This position requires strong leadership to build and mentor a high-performing team while driving AI governance, compliance, and enterprise-wide adoption.
If you are passionate about leveraging data science and AI to drive business success and have a proven track record of leadership in this field, we invite you to apply and join an innovative team.
Responsibilities: Leadership and Strategy:
Develop and execute the overall strategy for data science and AI.
Collaborate with executive leadership to align data science and AI strategy with business objectives and delivery.
Lead, mentor, and grow a team of data scientists, machine learning engineers, and AI researchers.
Drive innovative solutions by leveraging partnerships with academies, businesses, and government.
Define and implement an AI governance framework ensuring ethical AI and compliance.
Drive AI adoption at scale, integrating solutions across enterprise systems.
Technical Expertise:
Drive the development and implementation of machine learning models and AI solutions, leveraging modern AI services such as OpenAI, Gemini, and Agentic AI, as well as AI/ML cloud services such as AWS SageMaker, Azure ML, and GCP Vertex.
Stay current with the latest data science and AI advancements to determine feasible advancements and integrate innovative approaches.
Ensure best practices in data engineering, model deployment, and performance monitoring.
Develop methods and approaches to maximize new data services solutions to advance AI differentiating capability.
Project Management:
Convert strategy into executable roadmaps and plans to advance goals in Data Science and AI.
Oversee the lifecycle of data science and AI projects from ideation to deployment.
Ensure timely delivery of high-impact projects that drive business value.
Prioritize projects based on business impact, feasibility, strategic importance, and resource availability.
Translate AI Strategy into an execution roadmap with measurable KPIs.
Collaboration:
Work closely with cross-functional teams, including product, engineering, marketing, and finance.
Foster a culture of innovation through a data-driven decision-making and continuous improvement approach.
Communicate complex data science concepts to non-technical stakeholders clearly and concisely.
Compliance and Ethics:
Ensure compliance with data privacy regulations and ethical guidelines in AI practices.
Promote responsible AI usage and mitigate potential biases in models.
Location:
This position can be performed remotely within the United States and will support Eastern Time working hours.
Requirements:
Advanced degree (Masters or Ph.D.) in Data Science, Computer Science, Statistics, or a related field.
Minimum of 10 years of experience in data science and AI, with at least 5 years in a leadership role.
Proven track record of delivering impactful data science and AI projects.
Experience in leading and mentoring a high-performing team.
Experience with deploying AI models at scale.
Expertise in AI risk management, bias mitigation, model explainability, regulatory compliance (GDPR, CCPA, HIPAA), and responsible AI frameworks.
Expertise in machine learning, deep learning, and statistical modeling.
Proficiency in programming languages such as Python, R, and SQL.
Experience with big data technologies (e.g., Hadoop, Spark, Databricks, and EMR) and cloud platforms (e.g., AWS, Azure, and Oracle).
Experience with AI/ML frameworks and cloud services such as Tensorflow, Pytorch, Caffe, MS Cognitive Toolkit, AWS SageMaker & Bedrock, Azure Machine Learning, GCP Vertex AI, and Databricks ML for model training, deployment, and lifecycle management.
Experience and familiarity with modern AI consumer services such as ChatGPT, Co-Pilot, OpenAI, Gemini, and Agentic AI.
Strong strategic thinking and problem-solving abilities.
Excellent communication and presentation skills.
Ability to foster a results-driven and execution-focused team environment.
Clearance Requirements:
Must be eligible to obtain a Top-Secret clearance.
Working Place: Maryland, Maryland, United States Company : 2025 April 10th Virtual - Kentro
Director of Disability Resources & Services (Reg FT)
Remote job
Director of Disability Resources & Services (Reg FT)
Department: Disability Resources and Svs
Campus: South Campus
Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than September 26, 2025. The College cannot guarantee that application materials received after this date will be considered or reviewed.
Benefits:
At CCAC, we take pride in offering an exceptional benefits package designed to support our employees' personal and professional well-being:
Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.
Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.
Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).
Wellness Support: Our Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and professional challenges.
Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career.
Exclusive Employee Perks & Rewards: Save on theme parks, sporting events, electronics, and more!
Additional Advantages: Free employee parking to make your commute easier.
Remote Work Option: Fully In-Person (May be subject to change)
Work Hours (for hourly positions): Standard College hours are Monday - Friday, 8:30 am - 4:30 pm; additional hours, including evening and weekend hours, may be needed to meet the needs of the department.
Salary Grade: Admin 15 - $61,303
Job Category: Administrators
Employment Type: Regular Full-Time
Job Slot: 5965
Job Open Date: 9/12/2025
Job Close Date:
General Summary: The Director provides oversight and execution of the strategic vision and daily operations for the Office of Disability Resources and Services at Boyce and South in conjunction with a Director at Allegheny and North campus with the goal of supporting student success and retention in a one college model. Provides and oversees the student intake process, reviewing specialized documentation regarding student disability and impact, determining appropriate accommodations in collaboration with faculty and other college employees to develop and recommend innovative accommodations, and other interventions, ensuring students with disabilities have access to appropriate accommodations as mandated by the Americans with Disabilities Act and Section 504 of the Rehabilitation Act through the provision of strategic vision and supervision for the Disability Resources and Services Office. This position is also responsible for providing training and being a resource to faculty and the college community with regards to the support of students with disabilities, the supervision of the department, processing medical withdrawals, and also managing the constant disruption and challenges of providing proctoring for most students who have testing accommodations. Under the supervision of the Dean of Students for Student Advocacy, this position works to ensure the college is in compliance with federal laws while striving to provide a caring and supportive learning environment that fosters student inclusion and community.
Requirements:
A master's degree in rehabilitation science, disability services, education, counseling, or a related field, or an equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
A minimum of three years working with students in an educational setting, providing advocacy and student services.
COMPETENCIES:
Experience in evaluating disability documentation, including psycho educational, psychological, and medical evaluations.
Experience interpreting appropriate accommodations based on the documented needs of the individual student.
Demonstrated experience in effective communication, teamwork, and leadership in diverse settings and with diverse populations.
Demonstrated knowledge of computer and assistive technologies, disability practices, and procedures, including familiarity with applicable federal and state laws and regulations.
Demonstrated experience utilizing and managing affiliated technology including but not limited to customer relationship management systems and accommodation software.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:
Disability accommodations and best practices in the provision of services to students with disabilities in a college setting.
The laws governing students with disabilities for post-secondary institutions.
Skills and Abilities to:
Understand, interpret, and implement academic and college policies and collective bargaining agreements.
Possess strong written and oral communication skills, the ability to navigate conflicts, and the diplomacy to come to a reasonable resolution.
Work some evenings and weekends when required.
Duties:
1. Provides leadership in partnership with the other director for the strategic vision and daily operations of the Disability Resources and Services Department.
2. Oversees the student interview process, comprehensive disability documentation evaluations, appropriate accommodation determinations, recommendations, and/or interventions to promote student success and ensure confidentiality and legal compliance.
3. Leads and manages services, supports, and accommodations for students with disabilities and works to remove barriers so that all students can participate in curricular and co-curricular college activities and services.
4. Advocates for, hires, evaluates, and supervises Disability Resources and Services staff to ensure that appropriate services are provided to students with disabilities.
5. Develops, recommends, and implements policies and procedures to improve effective services and compliance with Section 504 and ADA regulations. Analyzes problems, recommends, and implements solutions, ensuring legal compliance. Serves as one of the contacts for issues regarding compliance with the ADA.
6. Assists the team with monitoring the academic progress of students and implementing effective interventions to support student success and development.
7. Processes medical withdrawals for students, including reviewing submitted information and communicating the status to the student.
8. Responsible for building and monitoring the budget and assisting in determining funding for staff, assistive technologies, and sign language interpreting services.
9. Oversees the PT Proctoring Coordinator and Proctors and provision of test-taking accommodations that require students to be proctored through the Disability Resources and Services Office. Approves students for proctoring services, educates students on requirements for testing within Disability Resources and Services, and navigates conversations with faculty around proctoring.
10. Maintains ATI certification to proctor nursing exams according to their preferred platform.
11. Responsible for ongoing education and professional development in the areas of OCR cases, recommendations, changing laws, and best practices for supporting students with disabilities in the ever-changing field of higher education.
12. Utilizes assistive technology effectively and maintains up-to-date knowledge on innovative or emerging technologies that could support student accommodations.
13. Performs other duties as required or as assigned.
Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.