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Member service representative jobs in Alaska - 269 jobs

  • Customer Service Representative

    Waste Connections 4.1company rating

    Member service representative job in Wasilla, AK

    Alaska Waste, a Waste Connections company, is looking for a Customer Service Representative to join the team in Wasilla! Schedule is 8am to 4:30pm, Monday through Friday. Pay is $22.00per hour, depending on experience, with regular wage increases. Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and lots of room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Join us and be a part of a winning team! DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints. Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. Cover for the reception desk when necessary. WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is an office setting. Areas are clean, ventilated, and well lit. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. CSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards. Also, long periods spent sitting, typing, or looking at a computer screen are common. MINIMUM JOB REQUIREMENTS: Ability to read, write, comprehend, and communicate in English. High school diploma or equivalent preferred. 2 years of Customer Service experience. Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required. Excellent organization and communication skills. Ability to analyze and solve problems. Gather data, compile information, and prepare reports. To be considered for any of our current openings you must complete an application at ************************* Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short-term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
    $22 hourly 5d ago
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  • Customer Service Representative

    Lynden Incorporated 4.6company rating

    Member service representative job in Anchorage, AK

    Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.We currently have an opening for a Customer Service Representative in Anchorage, Alaska. This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.Currently, our benefit package includes: Paid time off - start with 17 days paid time off a year (PTO)+ additional extended leave paid time Paid Holidays- 8 paid holidays a year in addition to PTO Health Insurance - medical, dental and vision with low employee contributions Health Insurance for your family- we also contribute to medical, dental and vision for your family. 401(k)- with company match + additional annual retirement contribution. Tuition ReimbursementEmployee Assistance Program Life Insurance and AD&D- we pay at no cost to you. Long term disability- we pay at no cost to you. Opportunities for internal promotions/career advancement Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking. SUMMARY: Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers. Customer Service Representative I ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned: Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner. Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures. Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations. Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment. Enter documents into scanning (Imaging) system. Employ training received on AML's Customer Experience Initiative. Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person. Carry out all duties with a strong commitment to excellent customer service. Customer Service Representative II ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned: Quotes accurate rates and documents cargo bookings for shipments. Rate Bills of Lading using company's computer program. Highly knowledgeable of up to two regions and able to handle 90% of questions that come from customers. Follow established processes and adjust to changing processes as the company strives for continuous improvements. Carry out all duties with a strong commitment to excellent customer service. Perform audits to ensure accuracy of customer billing. Customer Service Representative III ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned: Competent on all duties including, but not limited to, Receiving, Billing, Quotes and bookings. Highly knowledgeable of up to four regions and able to handle 90% of questions that come from customers. Skilled at addressing concerns and troubleshooting issues. Willing to travel if needed to other ports for training or coverage. Able to operate pallet jack, forklift with minimal supervision. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment. EDUCATION and/or EXPERIENCE High School Education or G.E.D or equivalent and a minimum of 2 years related experience. Knowledge of current customers, requirements and processes is helpful. LANGUAGE SKILLS Ability to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write and communicate clearly and be understood. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and service partners and the general public. CERTIFICATES, LICENSES, AND REGISTRATIONS: Must be able to apply and be issued a TWIC (Transportation Workers Identification Card). MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to fulfill job duties with limited or detailed written or oral instructions. OTHER SKILLS AND ABILITIES Ability to meet a flexible work schedule based on the needs of the Company. Ability and willingness to work overtime as required. Ability to plan, organize and prioritize work to meet schedules/deadlines. Regular attendance and timeliness are essential functions of this position. Daily physical presence is required. Ability to work alone or as part of a team with minimal supervision. Must be flexible and adaptive to constant changes and be able to work in a high stress, fast paced environment. PC skills required: Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software. Keyboard and ten-key by touch. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to talk, hear and speak while communicating with employees and customers either in person or using telephones or radios. While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 40 pounds. Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles. The employee must possess close, distance, color peripheral and depth perception. The employee needs the ability to work in a constant state of alertness and in a safe manner. REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE): Employee is required to wear PPE as outlined in Company's Industrial Health and Safety Manual Chapter 2.27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, safety glasses/goggles, hearing protection, respiratory protection and arctic gear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate in the office to very loud in the barge operation. Dress requirements in some locations are required for safety reasons and are not optional. The employee is occasionally exposed to outside weather conditions and working around moving machinery. COMMENTS: Must pass a pre-employment drug test and a criminal background check. This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. PRE-CONDITIONAL OFFER DRUG TESTING AND BACKGROUND CHECK REQUIRED. ALASKA MARINE TRUCKING IS AN EQUAL OPPORTUNITY EMPLOYER.
    $36k-41k yearly est. 2d ago
  • Member Services Specialist: Business Accounts

    True North Federal Credit Union 4.4company rating

    Member service representative job in Juneau, AK

    BUSINESS SPECIALIST Location: Juneau, AK Salary: $22.57 - $31.03 DOE Who we are: True North FCU is a member-owned, full-service credit union, and our mission is to provide quality financial solutions for our members. We are headquartered in Juneau with a branch in Anchorage, serving members across the state of Alaska. What we need: We are seeking a motivated candidate with a passion for customer service and eye for detail to join the Operations team providing support to a variety of traditional and non-traditional business members by addressing their financial needs. Position Overview: As a Business Specialist, you will work with members and potential members to open, service and monitor accounts, process transactions, problem solve and deliver general information about the Credit Union's products and services. Additional responsibilities: Act as the primary liaison for business members, providing support for account openings, closures and ongoing maintenance. Guide business members through account setup processes including education on the online banking tools Coordinate cash ordering and deposit services between business members and branch staff to ensure secure and efficient handling. Assist with Risk Management team for annual compliance reviews. Ensure all activities adhere to applicable state and federal laws, as well as internal policies and procedures. And more! What you'll need: One to three years of similar or related experience. Emphasis in managing business preferred. A two-year college degree or completion of specialized certification or licensing or completion of specialized training courses. Excellent listening and communication skills and ability to work with discretion. Ability to work efficiently and exercise good organizational skills True North Federal Credit Union is a member-owned full-service financial institution offering a full benefit package including medical/dental/vision, retirement and paid time off. Pay DOE. True North FCU is an Equal Opportunity Employer. VOTED 2022 and 2023 BEST PLACE TO WORK in Juneau ~ Silver Award! Come find out why! E-Verify Statement: True North FCU participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, True North FCU is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before True North FCU can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that True North FCU has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify. Declaración de E-Verify: True North FCU participa en E-Verify y proporcionará al gobierno federal la información de su formulario I-9 para confirmar que está autorizado a trabajar en los EE. UU. Si E-Verify no puede confirmar que está autorizado a trabajar, True North FCU debe brindarle instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para que pueda comenzar a resolver el problema antes de que True North FCU pueda tomar alguna medida en su contra, incluida la rescisión. su empleo. Los empleadores solo pueden usar E-Verify una vez que haya aceptado una oferta de trabajo y completado el Formulario I-9. Para obtener más información sobre E-Verify, o si cree que True North FCU ha violado sus responsabilidades de E-Verify, comuníquese con DHS al ************ o dhs.gov/e-verify.
    $22.6-31 hourly 4d ago
  • Customer Service Representative

    Genpt

    Member service representative job in Anchorage, AK

    Must be eligible to participate in the DoD Skillbridge program Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. Must be eligible to participate in the DoD Skillbridge program COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $33k-41k yearly est. Auto-Apply 60d+ ago
  • Cargo Services Officer

    Cathay Pacific 4.2company rating

    Member service representative job in Anchorage, AK

    Cathay Pacific Airport & Cargo Operations Cargo Department Permanent Anchorage, Alaska, USA Application deadline: 17 Jan 2026 Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business - Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries. Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world's leading international aviation centres. Role Introduction Cathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team in Anchorage, AK. The successful candidate will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Service levels and regulatory requirements. The candidate will also being providing support to port management to drive service excellence while also ensuring the highest standards of safety. Customer Service * Support cargo reservations and bookings whilst providing exemplary customer service * Provide timely vendor notification for on time and delayed flights * Provide timely shipment status updates to customers * Help to manage Ground Handling Agent performance and provide guidelines and instructions * Support the established performance targets through operational oversight and participation Key Responsibilities Administrative Support * Prepare flight documentation for crew and Customs * Check and review post flight documentation * Prepare post flight reports in a timely and accurate manner * Provide freighter catering uplift and last minute changes * Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision * Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments * Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc. * Assist with various administrative station tasks such as SAP * Coordinate weather diversions at diversion sites * Handle diversion of Cathay Pacific Flights when required * Assist with crew administration and support matters at the port * Support station training activities as required * Support station management in supplier oversight including reporting Ground Handling Agent performance issues * Any other reasonable task as requested Ramp Coordinator (RCO) - note typically for Freighter ports so may not be applicable for every Cargo Services Officer role * Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc. * Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freighters * Ensure aircraft searches required by the Security Program are conducted prior to loading * Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office * Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule * Quickly resolve issues on the ramp as required * Ensure safe operations are maintained at times particularly during loading and unloading of freighters * Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution * Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items * Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator * Any other reasonable task as requested Safety, Security and Compliance * Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements * Undertake quality check programs established by Head Office and participate in audits as required E&A * Emergency and Accident and Crisis Response responsibilities as required Requirements Academic Qualifications * Completion of High School / GED or equivalent combination of education, training, and experience is required Knowledge, Skills, Training and Experience * Minimum 2 years' experience in the cargo industry is an advantage * Strong communication skills * Natural customer service orientation * Attentive to detail * Knowledge of MS Word, Excel and PowerPoint Additional Requirements * Fluency in English and Spanish is strongly preferred * Must possess a valid state issued driver's license * Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer * Obtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirements * Must successfully pass safety training examination and receive certification before starting operations * Strong cognitive reasoning and mathematical skills are essential * Ability to inspect and assist in manoeuvring loaded pallets up to 50 lbs frequently * Ability to manage competing priorities in a fast-paced environment with tight deadlines * Comfortable working at the warehouse, on aircraft, and outdoors on the tarmac in all weather conditions * Must have the right to live and work in USA Background & Security * Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge. * Employment will require successful completion of a 'Background Check' and 'Drug Free Workplace' test Benefits Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below. * Travel Privileges on Cathay Pacific Airways Global Network * Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well. * 401K Matching Program * Paid Holiday & Vacation * LTD & Basic Life Insurance * If this position requires a uniform, a uniform allowance will be provided. * To learn more about Cathay Pacific as a Certified Great Place Employer - Please Click Here' Personal & Application Information Cathay Pacific Airways is an Equal Opportunity (EOE) and Affirmative Action (AA) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer. If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: **********************. Share ico ico ico ico ico Apply Now Apply Now More relevant jobs Account Manager - Cargo Sales Airport & Cargo Operations Chinese Mainland Permanent Airport Lead Airport & Cargo Operations Chinese Mainland Permanent Cargo Services Officer Airport & Cargo Operations Chinese Mainland Permanent Cargo Duty Officer Airport & Cargo Operations Hong Kong SAR (China) Permanent Cargo Officer Airport & Cargo Operations Hong Kong SAR (China) Permanent
    $50k-59k yearly est. 14d ago
  • New Job

    V15P1Talonnn

    Member service representative job in Anchorage, AK

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    $35k-40k yearly est. Auto-Apply 60d+ ago
  • Commercial Business and Financial Services Officer - Full Time - Onsite (AK)

    Nuvision Federal Credit Union

    Member service representative job in Anchorage, AK

    The Commercial & Business Financial Services Officer primary role is to develop and execute the Commercial and Business Segment for lending and deposit products. In collaboration with internal corporate business partners, develops business strategy, grows the commercial and business membership and delivers on Commercial goals. This includes cross selling all appropriate Credit Union services to new, existing and potential commercial and business members. Effectively builds the commercial and business segment of the credit union portfolio by soliciting, promoting and communicating credit union membership and its benefits. This includes existing relationships and making sure retention of those relationships is kept to the highest levels. Participates in community activities to promote and increase awareness of Nuvision Federal Credit Union and/or Denali. A division of Nuvision Credit Union. Work collaboratively with the retail and Small Business teams on the commercial and business products and services offered by the credit union for referrals to enhance sales efforts throughout the credit union. This position is responsible for the quality and accuracy of all commercial and business loan and account transactions, opening new accounts and ensuring the proper documentation is complete on all new account openings with minimal exceptions. A primary role of this position is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: Meets all commercial and business member needs by providing timely processing of commercial and business loan and account transactions. This position performs a wide variety of duties related to handling member transactions including but not limited to; opening and closing all types of deposit and loan accounts, posting deposits, withdrawals, and loan/VISA payments, performing account transfers, recommending other products and services, and any kind of commercial and business account maintenance. All transactions are expected to be accurate and completed in a timely manner in order to ensure that Credit Union Member Service goals are achieved. Builds strong, collaborative relationships with the members to keep retention of those members high and to grow the commercial and business membership according to assigned sales goals. Collaborates with commercial lending, small business team and retail partners to ensure product development for the commercial and business segments are effectively being offered to understand where enhancements are needed and the retention of the commercial and business membership is kept at the highest level. To include reviewing high profile commercial member accounts weekly to secure ongoing membership. This position profiles the member to recommend and cross sell product and service solutions including; Investment Services, Insurance Products, First Mortgages, Small Business product services including lending, consumer deposit and lending services, and auto lending. Member experience is a primary focus and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. Must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Implement, monitor, and ensure compliance with Credit Union policies and procedures in relation to commercial and business operations. Review and recommend changes to department procedures to improve efficiencies and exceed member service and sales goals. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member, team members and other sensitive information with confidentiality. Treats co-workers and members with respect. Supports, participates and volunteers in credit union member community activities, member relations and events that promotes member centric experiences. Other related duties as assigned. Minimum Qualifications: 18 months Financial institution experience with prior loan experience and reaching service and performance goals Commercial lending and business services experience Working knowledge of business deposit and loan products, commercial cash management experience. Proven ability to garner business. Demonstrated ability to operate office machines to include 10-key. Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs. Excellent customer service and problem resolutions skills. Proficient with PC and demonstrated ability to use Microsoft applications including Outlook, Word and Excel. Excellent verbal and written communication skills in person and over the phone. Preferred Qualifications: 24 months Financial institution experience with prior loan experience and reaching service and performance goals Proven ability to generate business while participating in community business development Ability to problem solve Presentation skills and self starter Able to work with a sense of urgency in a fast paced, high pressure environment with multiple &/or constantly changing environments Education: H.S. Diploma or equivalent Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: Alaska: Min $23.29 - Mid $29.11 - Max $34.94 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc. Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Benefits: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement
    $54k-70k yearly est. 1d ago
  • Travel Services Representative

    Kim Luxe Travel

    Member service representative job in Anchorage, AK

    We are looking for a Travel Services Representative to assist travelers with booking support, general guidance, and itinerary coordination while working remotely. Key Responsibilities: Provide information and assistance to clients Help coordinate basic reservations Respond to travel questions and updates Communicate with suppliers for details as needed Share confirmations and itinerary info Ensure clarity and organization of travel details Qualifications: Customer service or admin experience helpful Clear communication skills Organized and dependable Comfortable working online Interest in travel and helping others What We Offer: Remote flexibility Training and resources Support tools Positive and supportive culture
    $30k-36k yearly est. 8d ago
  • Service Representative

    Allstate Luis Mangandi Agency

    Member service representative job in Anchorage, AK

    Job Description Step into a meaningful career with the Allstate Luis Mangandi Agency, where our mission is to serve our Anchorage community with excellence and care. As a Service Representative, youll be a trusted guide for clients navigating their insurance needsoffering personalized support from our in-office team. At our agency, we foster a culture of collaboration, growth, and mutual respect. You'll have the opportunity to make a real difference while being supported by the strength and resources of the Allstate brand. If you're ready to grow professionally, contribute to something meaningful, and help others along the way, wed be honored to have you on our team. Dont wait, take the next step in your career today. Allstate Luis Mangandi Agency in Anchorage, Alaska, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in Insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Mon-Fri Schedule Hands on Training Career Growth Opportunities Dental Insurance Vision Insurance Responsibilities Your Role in Serving Our Clients: Were looking for someone who values people, communicates with care, and is committed to making a difference in our clients lives. Client Interaction: Listen with empathy and guide clients through their insurance questions, offering thoughtful and informed recommendations. Problem Resolution: Help resolve concerns with patience and professionalism, always aiming for a positive client experience. Policy Adjustments: Assist clients with policy updates that reflect their changing needs and stages of life. Claim Support: Provide caring, step-by-step support through the claims process during what can be a stressful time. Documentation: Keep clear, accurate records of communications and changes to ensure consistency and trust. Team Collaboration: Partner with your teammates to share ideas and continually improve how we serve others. Requirements What Were Looking For: Were seeking someone who is motivated, service-minded, and ready to grow in the insurance industry. Licensing: An active Alaska Property & Casualty License is highly desired (but were open to helping the right person get licensed). Experience: Prior experience in insurance or consulting is a plus. If you have 2+ years of verifiable Allstate experience, you'll receive a $1,500 bonus. Communication: Clear, professional communicationboth written and verbalis essential. Customer Service: A heart for helping others and delivering excellent service. Teamwork: Comfortable working with a close-knit, diverse team in an office setting. Problem Solving: Able to understand client needs and offer the right solutions. Industry Awareness: Familiarity with insurance products and trends is beneficial. Bilingual: Being bilingual is a big plus and greatly valued in our community. If this sounds like you, wed love to meet you!
    $30k-36k yearly est. 4d ago
  • Customer Service Representative

    Classic Collision 4.2company rating

    Member service representative job in Wasilla, AK

    Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Why Choose Classic Collision? * Paid Weekly * Continuous Training * Supportive Team Culture * Company match 401K * Medical/Dental/Vision * Paid Time Off - 6 Paid Holiday * Rewarding Work Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience. Responsibilities * Explain and educate customers on repair process on a high level, including insurance claim information and processes. * Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. * Coordinate Rental Car /Tow companies to provide one-stop service to all customers. * Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate. * May assist in customer communication throughout the repair process. * Monitor DRP assignments, estimate/repair appointments and capture rates of assignments. * Follow up on all DRP assignments present and past to maintain sales for the center. * Maintain DRP logbooks and Enterprise ARMS daily. * Secure proper payments * Assist with reconciling invoices to payables report daily and monthly (as applicable) * Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area. * Perform other administrative tasks and duties as required to successfully meet the needs of the business. * Other duties as assigned. Qualifications * Must be at least 18 years of age. * Previous experience in customer service, sales, or other related fields is preferred. * Must have a valid driver's license and be eligible for coverage under company insurance policy. * Effective communication (written and verbal) and interpersonal skills are required. * Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment. Behaviors/Competencies Integrity-Respect and accountability at every level and every interaction Customer Service-Provide the highest level of customer service while building customer satisfaction and retention Innovation-Develops and displays innovative approaches and ideas to our business Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed Physical & Environmental While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Classic Collision is an Equal Opportunity Employer: As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations: Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call ************* . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position.
    $33k-38k yearly est. 6d ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Member service representative job in Juneau, AK

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.7-22.5 hourly 31d ago
  • Shareholder Services Specialist III

    Woocheen

    Member service representative job in Juneau, AK

    Job Title: Shareholder Services Specialist III Job Summary:This position is responsible for organizing and providing all aspects of day-to-day clerical support with an emphasis on customer service for shareholder records. This position coordinates and insures friendly and responsive service to all telephonic and walk-in shareholder requests or inquiries, as well as assisting the Shareholder Services Manager with various projects and tasks. The Shareholder Services Specialist III plays a pivotal role in the enrollment process. This position requires a candidate who is not only welcoming and provides exceptional customer service but also pays meticulous attention to detail to ensure the accurate enrollment of shareholders. As an Enrollment and Event Coordinator, you'll be responsible for handling various aspects of day-to-day support and overall customer service for current and potential shareholders and assisting with the development and implementation of programs and events to enhance shareholder engagement and satisfaction. Duties/Responsibilities:Shareholder Customer Relations:• Communicate with a high volume of shareholders and others in person, email, and through mail correspondence regarding Shareholder records.• Answer Shareholder Relations phones and direct inquiries to the appropriate staff member. • Respond to requests for information, processing estates, and helping shareholders and families.• Support Shareholder Relations Team on requests for shareholder records assistance and processing of changes of information, maintenance of shareholder records, and supporting documentation for existing shareholders and those created through the issuance of new stock. Troubleshoot regarding shareholder record issues.Estate Documents: • Receive and process estate documents and notify applicants of status.• Responsible for the handling and tracking of original documents.• Follow ANCSA Inheritance and State of Alaska Inheritance Law. Work with potential shareholders to complete applications by explaining the pieces needed for completion. • Data entry of completed estate and share transfer information into the SIS system.• Respond to applicant concerns requiring advanced levels of expertise, such as cases involving adoption or other extraordinary circumstances.• Order death certificates from all states.Stock Documents: • Mail out stock certificates.• Responsible for receiving, reviewing, scanning of stock will forms completed by shareholders. Also responsible for the return of the original documents to the shareholder.• Notarizing of documents for Sealaska Corporation and Shareholders.• Assist with shareholder outreach events and educational initiatives, including distribution of information, planning, and execution.• Explain Shareholder record policies, procedures, and program rules to Shareholders.• Process Shareholder verification requests from government and tribal agencies.MySealaska / Sealaska Information System (SIS)• Provide recommendations on improvements and enhancements to MySealaska, Sealaska Information System (SIS), and shareholder relations processes.• Enter data from Shareholder direct deposit form into the Shareholder Information System (SIS). Provide Shareholders information on entering their own direct deposit information on MySealaska.• Responsible for entry of data in SIS upon receipt of returned distribution checks, IRS 1099 forms, proxy statements, etc.Administrative: • Responsible for preparation and packing materials for Shareholder meetings.• Maintain all Shareholder records and departmental files, responsible for all file storage and retrieval.• Mail sympathy cards to family members of recently deceased Shareholders.• Prepare purchase orders and purchase requests.• Serve as the Juneau Sealaska Receptionist when needed and greet walk-ins as required.• Run reports from the Shareholder Information System.• Responsible for messages on the 800 toll-free lines.• Maintain supply of all forms mailed to Shareholders.• Reissue IRS 1099 forms.• Notarizing of documents for Sealaska Corporation and Shareholders.• Cross train with other departmental staff as requested.• Other duties as assigned. Required Skills/Abilities: • Good attendance and high degrees of reliability.• Excellent time management skills, punctual and reliable in getting things done in a timely manner.• Ability to work in a fast-paced environment.• Excellent customer service skills.• Ability to multi-task with frequent interruptions without getting flustered. Must be able to remain clam, organized, and accurate.• Must be a self-starter, work under tight deadlines, and work within existing lines of authority.• Ability to organize and carry out word processing production and records maintenance.• Ability to interact diplomatically with company shareholders, co-workers, officers, board members, and the general public and maintain a professional presence in a work setting and represent the Corporation appropriately. • Proficient in spelling, grammar, and proofreading.• Strong attention to detail and ability to compare data for accuracy and completeness.• Discretion when dealing with confidential information.• Ability to learn Sealaska Corporation's procurement and travel policies and procedures, filing systems, and records retention schedules.• Strong computer skills.• Strong project management skills. • Ability to work independently and also as a team member that can jump in an assist others when necessary.• Strong professional communications skills, both oral and written while displaying cultural sensitivity and awareness. • Ability to handle high volumes of telephone calls with occasional in-person visitors with tact and a calm demeanor.• Ability to adapt to changes in policies and procedures.• Strong computer skills. Education and Experience:• High school graduate.• 2-3 Years Experience as a Shareholder Services Specialist I. • Advanced clerical experience performing work which requires knowledge and understanding of a program's rules and regulations in order to apply applicable criteria, take appropriate actions, and explains requirements to other both verbally and in writing. Working Conditions:The physical and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: • While performing the duties of this job, the employee is required to walk, use hands to finger, handle objects, tools, or controls; reach with hands and arms; balance; stoop; bending or crouching; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. • Some lifting of files, opening cabinets. • Bending or standing as necessary.• Prolonged periods sitting at a desk and working on a computer.• Must be able to lift up to 15 pounds at times. Work Environment: Position is sedentary with prolonged periods of standing, bending, sitting, kneeling This description is not intended to be, nor should it be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but duties may be added, deleted, or modified, as necessary. This description does not constitute a written or implied contract of employment.
    $34k-42k yearly est. 2d ago
  • Financial Services Representative I, II, Senior

    Global Credit Union 3.6company rating

    Member service representative job in Anchorage, AK

    Reports to: Varies by location Functions Supervised: None Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. Build meaningful relationships by participating in branch promotions and community events, as assigned. Work effectively in a team environment across all organizational levels. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds Tenure: Financial Services Representative II (Category 14) requires six months tenure in the Financial Services Representative I (Category 15) position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Senior Financial Services Representative (Category 13) requires six months tenure in the Financial Services Representative II (Category 14) position, with performance that meets or exceeds expectations as stated on Performance Evaluation Plan and Employee Success Profile. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Financial Services Representative I (Category 15): $42,254 - $60,844 annually Financial Services Representative II (Category 14): $45,633 - $66,624 annually Senior Financial Services Representative (Category 13): $49,284 - $73,391 annually Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer
    $49.3k-73.4k yearly Auto-Apply 24d ago
  • Virtual Customer Service Professional( work frrom home)

    Re-Krut Services

    Member service representative job in Tanacross, AK

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9-14 hourly 4h ago
  • Community Service Representative I

    Coastal Villages 3.5company rating

    Member service representative job in Mekoryuk, AK

    Full-time Description The CSR I will administer Coastal Villages Region Fund's (CVRF) economic development programs in their community, in alignment with organizational strategy, policies, and procedures. The CSR I will also represent CVRF through communication, outreach, and customer service. The CSR I supports the effective operation of the Community Service Center (CSC) through additional responsibilities including accounting, recruitment, purchasing, mechanic, and inventory management activities. Moderate to frequent overnight travel is required. Full-time and part-time positions are available. PRIMARY RESPONSIBILITIES Conduct local implementation-planning and delivery of assigned programs/initiatives within given timelines, on budget, and in alignment with departmental strategy, policies, and procedures Hire, onboard, train, supervise, and evaluate temporary seasonal employees (up to 120) Generate community-wide awareness of CVRF programs/services/initiatives, and distribute outreach materials under the direction of the CSMs and program leadership Liaise with local governments and other community institutions to keep them informed about CVRF operations, and monitor community and government trends to help CVRF understand and meet community needs Provide customer service and respond in a timely manner to requests for services from community members Develop and maintain community-level data and quality insight at the individual, household, and community level Produce accurate reports on assigned programs Conduct facility maintenance and manage office inventory Work directly with in-region staff and other staff members at our Anchorage office over phone, email, web chat, video-conference, and in-person; participate in team problem solving and identification of solutions Set an example for others to follow such as peers, community members, and outside organizations Ensure necessary paperwork for quotes, receiving, billing, and collections are accurately recorded Part time CSR I is expected to provide coverage to operate the CSC during normal business hours as needed (e.g., if the full time CSR I is unavailable; if staffing needs increase during intensive programs like Youth to Work). ADDITIONAL RESPONSIBILITIES Additional duties as assigned KNOWLEDGE AND SKILL REQUIREMENTS Ability to implement CVRF's strategy for economic development, including the ability to set appropriate performance targets in alignment with a realistic understanding of local opportunities Ability to become a Notary Public within 6 months of hire Strong understanding of cultural and social dynamics in the CVRF region Ability to develop proficiency in the Microsoft Office Suite, CVRF's Microsoft Dynamics Customer Relationship Management (CRM) tool, Smartsheet, and SmartVAN Dedicated to achieving program goals and objectives in a timely manner; willing to contribute enough time and effort so that programs can be carried out excellently, in desired timeframes Ability to show composure in the face of stressful events or situations that arise during work; should be able to handle situations like this in a calm and respectful manner Willing to travel and attend trainings or meetings when assigned to further develop skills and knowledge; should be responsible and reliable to achieve the necessary knowledge and skills when attending trainings or sessions Determined, devoted, self-motivated, and diligent; able to multi-task, especially during busy times Ability to plan and produce local events, including community-based board meetings, and staff-led open houses Ability to conduct effective grassroots organization, including for example, bi-annual Get Out the Vote efforts Ability to gather community feedback through formal survey administration Good listening skills, explanation skills, and the ability to reply to questions with nuanced answers and/or solutions; able to understand how others feel and assess situations for ways to use best practices sourced from around the CVRF region Ability to overcome barriers associated with isolated geographic environment, lack of built infrastructure, poor transportation network, and inconsistent telecommunications to ensure quality results in CVRF communities on a consistent basis WORKING CONDITIONS This position requires the ability to sit, be able to effectively use hands and fingers, and talk and listen. Will be occasionally required to stand; walk; reach with hands and arms; stoop; kneel; and crouch. Must occasionally lift and/or move up to 25 pounds. Work environment is usually quiet. Frequent overnight travel, and occasional long-term travel is required.
    $36k-40k yearly est. 57d ago
  • Representative II, Customer Service Ops

    Cardinal Health 4.4company rating

    Member service representative job in Juneau, AK

    **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory + Provide problem resolution for order issues in a timely manner including delays + Process non-routine orders such as product samples that have special requirements + Multitask in a fast paced environment **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years experience in Customer Service preferred + Prior computer experience using Microsoft Office systems + Team-oriented mindset + Strong organizational skills and attention to detail + Excellent communication skills + A passion for healthcare **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Other duties as assigned. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.7-22.5 hourly 35d ago
  • Customer Service Representative

    Classic Collision 4.2company rating

    Member service representative job in Fairbanks, AK

    Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Why Choose Classic Collision? * Paid Weekly * Continuous Training * Supportive Team Culture * Company match 401K * Medical/Dental/Vision * Paid Time Off - 6 Paid Holiday * Rewarding Work Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience. Responsibilities * Explain and educate customers on repair process on a high level, including insurance claim information and processes. * Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. * Coordinate Rental Car /Tow companies to provide one-stop service to all customers. * Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate. * May assist in customer communication throughout the repair process. * Monitor DRP assignments, estimate/repair appointments and capture rates of assignments. * Follow up on all DRP assignments present and past to maintain sales for the center. * Maintain DRP logbooks and Enterprise ARMS daily. * Secure proper payments * Assist with reconciling invoices to payables report daily and monthly (as applicable) * Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area. * Perform other administrative tasks and duties as required to successfully meet the needs of the business. * Other duties as assigned. Qualifications * Must be at least 18 years of age. * Previous experience in customer service, sales, or other related fields is preferred. * Must have a valid driver's license and be eligible for coverage under company insurance policy. * Effective communication (written and verbal) and interpersonal skills are required. * Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment. Behaviors/Competencies Integrity-Respect and accountability at every level and every interaction Customer Service-Provide the highest level of customer service while building customer satisfaction and retention Innovation-Develops and displays innovative approaches and ideas to our business Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed Physical & Environmental While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Classic Collision is an Equal Opportunity Employer: As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations: Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call ************* . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position.
    $33k-37k yearly est. 2d ago
  • Virtual Customer Service Professional( work frrom home)

    Re-Krut Services

    Member service representative job in Tanacross, AK

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. Skill Set Overview: • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9-14 hourly 60d+ ago
  • Financial Services Representative II or Senior (Italy)

    Global Credit Union 3.6company rating

    Member service representative job in Anchorage, AK

    Reports to: Varies by location Functions Supervised: None Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service and loan activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. Process consumer loan applications and loan closings according to credit union policies, the Equal Credit Opportunity Act, and the Fair Credit Reporting Act. Enhance member experience by uncovering and recommending additional lending opportunities and ancillary loan products. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. Build meaningful relationships by participating in branch promotions and community events, as assigned. Work effectively in a team environment across all organizational levels. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds. Tenure: Financial Services Representative II, Category 14, requires six months tenure in the Financial Services Representative I, Category 15 position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Financial Services Representative I (Category 15): $20.31 - $29.25 hourly Financial Services Representative II (Category 14): $21.94 - $32.03 hourly Senior Financial Services Representative (Category 13): $23.69 - $35.28 hourly Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer GDPR Privacy Notice
    $20.3-29.3 hourly Auto-Apply 60d+ ago
  • Community Service Representative I

    Coastal Villages 3.5company rating

    Member service representative job in Eek, AK

    The CSR I will administer Coastal Villages Region Fund's (CVRF) economic development programs in their community, in alignment with organizational strategy, policies, and procedures. The CSR I will also represent CVRF through communication, outreach, and customer service. The CSR I supports the effective operation of the Community Service Center (CSC) through additional responsibilities including accounting, recruitment, purchasing, mechanic, and inventory management activities. Moderate to frequent overnight travel is required. Full-time and part-time positions are available. PRIMARY RESPONSIBILITIES Conduct local implementation-planning and delivery of assigned programs/initiatives within given timelines, on budget, and in alignment with departmental strategy, policies, and procedures Hire, onboard, train, supervise, and evaluate temporary seasonal employees (up to 120) Generate community-wide awareness of CVRF programs/services/initiatives, and distribute outreach materials under the direction of the CSMs and program leadership Liaise with local governments and other community institutions to keep them informed about CVRF operations, and monitor community and government trends to help CVRF understand and meet community needs Provide customer service and respond in a timely manner to requests for services from community members Develop and maintain community-level data and quality insight at the individual, household, and community level Produce accurate reports on assigned programs Conduct facility maintenance and manage office inventory Work directly with in-region staff and other staff members at our Anchorage office over phone, email, web chat, video-conference, and in-person; participate in team problem solving and identification of solutions Set an example for others to follow such as peers, community members, and outside organizations Ensure necessary paperwork for quotes, receiving, billing, and collections are accurately recorded Part time CSR I is expected to provide coverage to operate the CSC during normal business hours as needed (e.g., if the full time CSR I is unavailable; if staffing needs increase during intensive programs like Youth to Work). ADDITIONAL RESPONSIBILITIES Additional duties as assigned KNOWLEDGE AND SKILL REQUIREMENTS Ability to implement CVRF's strategy for economic development, including the ability to set appropriate performance targets in alignment with a realistic understanding of local opportunities Ability to become a Notary Public within 6 months of hire Strong understanding of cultural and social dynamics in the CVRF region Ability to develop proficiency in the Microsoft Office Suite, CVRF's Microsoft Dynamics Customer Relationship Management (CRM) tool, Smartsheet, and SmartVAN Dedicated to achieving program goals and objectives in a timely manner; willing to contribute enough time and effort so that programs can be carried out excellently, in desired timeframes Ability to show composure in the face of stressful events or situations that arise during work; should be able to handle situations like this in a calm and respectful manner Willing to travel and attend trainings or meetings when assigned to further develop skills and knowledge; should be responsible and reliable to achieve the necessary knowledge and skills when attending trainings or sessions Determined, devoted, self-motivated, and diligent; able to multi-task, especially during busy times Ability to plan and produce local events, including community-based board meetings, and staff-led open houses Ability to conduct effective grassroots organization, including for example, bi-annual Get Out the Vote efforts Ability to gather community feedback through formal survey administration Good listening skills, explanation skills, and the ability to reply to questions with nuanced answers and/or solutions; able to understand how others feel and assess situations for ways to use best practices sourced from around the CVRF region Ability to overcome barriers associated with isolated geographic environment, lack of built infrastructure, poor transportation network, and inconsistent telecommunications to ensure quality results in CVRF communities on a consistent basis WORKING CONDITIONS This position requires the ability to sit, be able to effectively use hands and fingers, and talk and listen. Will be occasionally required to stand; walk; reach with hands and arms; stoop; kneel; and crouch. Must occasionally lift and/or move up to 25 pounds. Work environment is usually quiet. Frequent overnight travel, and occasional long-term travel is required. I certify that I am able to perform the essential job functions listed above, with or without reasonable accommodations. Printed Name: Signature: Date:
    $35k-40k yearly est. 60d+ ago

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