Member service representative jobs in Albuquerque, NM

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital - Albuquerque NW Job Description Client Service Coordinator needed for Banfield Pet Hospital in Albuquerque! The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS · Live and exemplify the Five Principles of Mars, Inc. within self and team. · Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. · Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. · Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. · Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services · Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. · Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. · Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. · Conduct administrative functions as necessary. · Other job duties as assigned. SPECIAL WORKING CONDITIONS · Ability to work at a computer for long periods of time. · Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) · Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. · Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING · High School Diploma or equivalent preferred. · Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. · One year related experience required with customer service preferred. · Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. Start your Banfield Career as a Client Service Coordinator. Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession at ************************** The pay range for this role is $15.00 - $18.69 Hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.* Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).

FHA Mortgage Servicing RepresentativeEmployment Type: Full Time , Entry LevelDepartment: Customer Service CGS is seeking an FHA Mortgage Servicing Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.- Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client's requests.- Follow standard operating procedures for various topics, systems, and contact channels.- Document all of your contacts in a database- Keep up to date on FHA mortgage processes and procedures Qualifications:- The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.- Excellent time management skills and dependability.- Strong verbal and written communication skills.- High School diploma or GED.- At least two years mortgage servicing work history ( e.g. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience.- Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation. Ideally, you will also have:- Contact Center experience (omnichannel).- Bilingual (Spanish/English), verbal and written.- FHA knowledge/experience Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Phone: *****************Email: [email protected]$40,000 - $45,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Member Service Representative, working as part of the Member Services Team, will deliver professional customer service, relationship building and sales skills to create a welcoming environment at the YMCA. The staff will additionally provide in-depth information in regards to the YMCA of Central New Mexico, such as memberships, programs, activities, special events, etc. The staff will assist with the attraction and retention of members; including the collection and processing of monetary transactions and information for members, participants and guests. The staff with also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA. This is a part-time position with morning, evening and weekend hours possible. This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position. Responsibilities Perform and provide excellent customer service skills by exceeding member expectations! Consistently greet every person who enters the YMCA (by name, if known) and recognize all members and guests when they leave. Engage in active listening with members and program participants in order to build relationships, understand individual's goals and interests, and take the initiative to ensure the member has a positive experience. Answer phones, direct calls, and provide accurate information about memberships and programs. Help prospects and members experience the YMCA by introducing them to other staff and members. By creating these interactions, we will demonstrate that the YMCA is a place where we take the time to connect, communicate and engage in respectful and friendly relationships. Be familiar with the mission statement and core values of the YMCA. Model the core values while working and communicating with other staff. Always have a friendly, helpful attitude and wear a smile. When giving tours and interviewing prospective members, listen to their needs and discuss with them how the YMCA can help. Actively listen, reflect and respond to member or guest questions and concerns in a caring manner. Be knowledgeable about all YMCA programs and sell them effectively. This includes being familiar with all current brochure information, upcoming events and other special activities. If information is not available, be responsible for obtaining the correct information, updating front desk resources and providing information to members and guests. Interviews and/or tours prospective members; sells memberships. Control access to the facility. Check-in members entering the facility by scanning membership cards and obtaining proper identification of guests. Register for memberships and/or programs, by inputting data in the computer system, collecting the proper payment and verifying the accuracy of information on the YMCA forms. Use professional telephone etiquette. Assist in training/on-boarding Member Service Team members. Enter all transactions accurately and completely into the computer system. Balance all end of shifts and report any discrepancies to supervisor. Follow and enforce all YMCA procedures and policies, including: personnel guidelines, safety guidelines, facility access procedures and membership policies. Carry out emergency plans as necessary. Maintain a clean and safe YMCA. Take initiative to clean up/repair areas. Be dressed in appropriate attire and wear nametag at all times. Attend and remain current on all mandatory trainings and staff meetings. Be knowledgeable and supportive of the YMCA annual support campaign. Any other duties as assigned. Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergencies. Qualifications Strong communication, customer service and problem solving skills. Ability to actively listen. The staff needs to be able to handle multiple tasks under limited supervision, work well in a team setting and detailed oriented. Experience with and knowledge of computers. Possess a positive and professional attitude. Have cash handling skills and the ability to reconcile shift transactions. A willingness to commit to the mission of the YMCA. Benefits Employee discount Flexible schedule Paid time off Posted Salary Range USD $13.00 - USD $13.00 /Hr.

Job Description The Parts Outside Sales Representative duties: sells parts by taking and clarifying customer orders, retrieving and selling new and replacement parts, receiving and recording new parts inventory, maintaining parts databases and maintaining a safe and secure environment. Completes sales by entering purchased items into sales/inventory system; obtaining payment, adding purchase to credit account and issuing sales receipts. Receives returned items: inspecting items, returning payment, issuing credit, re-packing and re-shelving items and returning damaged items to supplier. HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact): Identify, pursue and maintain a constant flow of potential customers that meet or exceed established quotas through prospecting, networking and referral activities. Takes customer orders by listening to and clarifying requests; identifying parts; offering and explaining alternative solutions. Provide solutions to customers regarding products, availability, product uses and credit terms. KEY RESPONSIBILITIES AND PERFORMANCE MEASURES: Completes sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts. Maintains parts inventory by verifying supplies; placing orders when order-points are reached. Answer customers questions about products, prices, availability, product uses and credit terms. Recommend solutions to customer needs, based on customer interests. Stocks items by unpacking, arranging and placing items in bins and on shelves; adjusting inventory system. Receives returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to supplier. Maintains safe and secure environment by following safety and security standards and procedures; complying with codes. Identify prospective customers by using business directories, following leads from existing clients, rental departments and other internal sales people, as well as your own lot and dealership check. Updates job knowledge by participating in educational opportunities; reading about new products. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Other duties assigned by manager. QUALIFICATIONS AND EXPERIENCE: Must have a minimum of three years dealership parts experience. Data entry skills, telephone skills, customer focus, customer service, verbal communication, selling to customer needs, meeting sales goals, product knowledge, inventory control, professionalism, job knowledge. Must have strong verbal and written communication skills. Ability to work independently as well as work well with people. Valid Drivers License required. PHYSICAL AND ENVIRONMENTAL CONDITIONS: The position is located in the office and shop environment as well as duties performed outside. Mobility of walking, standing and bending is frequent. Dexterity, hearing and talking requirements are constant. Visual ability to detect situations of concern is constant. The employee will occasionally lift up to and over 50 pounds. Must be able to meet the public and make decisions. Exposure to heat, cold, dust and dirt. Travel required. NOTE: This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.

Customer Service Representative - Service Division Company: Solar Works Energy About Us At Solar Works Energy, we believe solar isn't just about panels and power - it's about people. Our Service Division is growing, and we're committed to protecting the reputation of "The Solar Works Way" by delivering an outstanding customer experience from start to finish. The Opportunity We're seeking a Customer Service Representative who is passionate about service, solutions, and making every customer interaction a positive one. You will serve as the first point of contact for service customers, helping them through troubleshooting, scheduling, project updates, and ensuring they feel valued every step of the way. To complete your application, please take our short assessment test designed to help us better understand your strengths and fit for this role.

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Member Experience Specialist to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Paseo Branch in Albuquerque. Join the rest of our teammates and become eligible for a generous benefits package that we offer: • Medical, Dental and Vision Insurance • 401(k) Retirement savings program that includes employer match. • Paid time off with accrual starting from day one. • 11 Paid holidays off during the year! • Tuition Reimbursement for College Degrees • Employee Clothing Advance • Fitness Reimbursement Program • Employee Assistance Program • Short- and Long-Term Disability • Travel Assistance This is what we would like you to do: • Responsible for creating exceptional member experience. Includes developing, maintaining and enhancing member relationships. • Responsible for problem resolution resulting in win-win for the member and the Credit Union. • Responsible for performing a broad variety of member service functions, including teller transactions, cash handling, account maintenance and opening new accounts. Responsible for generating product/service referrals for consumer loans, credit cards, and KFS services. Primary Job Duties: • Assumes responsibility for the effective and professional performance of member service functions. • Meet with members, create and enhance member relationships • Proactively analyze member financial needs and present product or service options • Basic knowledge of all deposit and consumer loan products and services. • Complete account maintenance tasks such as: check orders, debit cards and other related duties. • Answers questions and solves problems for members by listening, collecting data, offering a variety of options. • Process teller transactions, places appropriate holds in accordance to regulations and internal compliance expectations • Has basic knowledge of IRA accounts. • Consult with members regarding basic money management and financial matters, as appropriate. • Assumes responsibility for establishing and maintaining effective and professional business relationships with members and co-workers. • Resolve member's request and questions promptly and with KCU core value expectations. • Utilize and adhere to KCU lobby management and MXS staffing model . • Ensure Credit Union's quality and professional reputation is projected and maintained. • Assumes responsibility for establishing and maintaining effective coordination and communication with all departments and management. • Assists other branches or departments as needed. Assists all co-workers. • Attends meetings as required • Keeps Management informed of branch operational/sales activities and of any significant problems. Education/Certification: • High School Diploma or equivalent • Bachelor's degree preferred. Experience Required: • Minimum one year's cash handling experience, sales and customer service preferred. • Previous lending or sales experience preferred. • Experience with IRA and other consumer deposit products preferred. • Prior sales experience with individual performance and/or sales goals where goals were met or exceeded routinely preferred. • Proven member service skills and the ability to resolve problems independently or to escalate as needed to promote member satisfaction. • Experience with customer service, identifying needs and providing solutions in a professional manner. Required knowledge, skills and abilities: • Basic skills with identifying and assessing member needs; creating, building and maintaining strong relationships gaining the members trust. • Able to create and maintain strong relationships. • Strong analytical and financial skills. To apply for this exciting opportunity, visit our careers page at ************************** Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Central Services Representative Department: Hotel Employment Classification: Non-Exempt /General Description: A Central Services Representative coordinates all aspects of hotel room reservations and maintains quality telephone service at all times while ensuring efficiency, first class service and accommodations. Expectations: Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. Act as a role model within and outside the corporation. Maintain a positive and respectful attitude toward customers and co-workers. Consistently report to work on time prepared to perform duties of position. Essential Duties & Responsibilities: In a friendly, efficient and professional manner perform PBX duties such as but not limited to: Coordinate/process hotel room reservations; answer incoming/outgoing telephone calls Receive internal and external calls in order to answer questions, direct calls or provide general information, transfer calls to appropriate guest rooms, staff or departments; record and relay complete and accurate messages for hotel guests; offer a variety of services to accommodate guests; handle guest requests, complaints or service recovery issues, communicate complaints to appropriate department/manager. Maintain strong knowledge of the hotel property management system and how to use the system to maximize hotel revenues. Communicate on a daily basis with the central services manager, central services lead and front desk supervisor, to stay informed on all guest related issues. Sell rooms as needed to reach occupancy goals. Maintain a clean, safe, hazard-free work environment within areas of responsibility. Resolve problems/conflict in a professional, diplomatic and tactful manner; maintain strict confidentiality when handling sensitive information. Make quick decisions in a fast past environment. Adhere to departmental procedures, safety rules and health regulations. Communicate with area hotels to establish occupancy, rates and up-selling opportunities. Utilize approved ways of improving guest satisfaction and work applications. Request supervisor assistance when needed. Participate in Laguna Development Corporation meetings and events as scheduled. Cooperate with the TGRA to ensure compliance with all rules and regulations established within the gaming operation. Follow selling strategies to insure maximum occupancy within designated market segments. Build relationships and loyalty with guests both in person and on the phone through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests). Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). Develop a thorough knowledge of hotel staff, services, room locations, room types and rates, group business, amenities, and surroundings, hours of operation for hotel and casino, providing accurate directions and information for guest inquiries about promotions and special events. At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. Work with the Security department in emergency situations. Demonstrate a complete understanding of all emergency procedures and is able to implement these procedures immediately if a situation should arise (bomb scares, emergency evacuation, etc.). Receive and record wake-up call requests. Perform wake-up calls in a timely manner. Knowledgeable with the Players Club and encourages all guest to utilize this service. May cross train with the Front Office and assist when necessary. Perform additional duties and responsibilities as necessary or assigned. Education & Experience: High School diploma or GED Certification preferred. Must have one year of relevant experience in a guest service or related field, preferably in the hospitality, hotel or casino industry. Six (6) months of clerical work experience. Six (6) months previous experience as a PBX Operator preferred. Multilingual speakers area plus. Licensing & Certification: None. Computer Equipment, Software, Machinery: Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook). Proficient with basic office equipment (e.g., computer, photocopying and faxing). Proficient with OPERA and PBX (multi-line telephone system). Essential Physical Requirements: Requires the ability to hear, sit, talk, turn/twist, hear and repetitively use hands 51-100% of the time. Requires the ability to stand 25-50% of the time. Requires the ability to balance/climb, bend over, crawl, crouch/stoop and reach overhead 1-24% of the time. Requires the ability to push/pull, carry, lift, slide/transfer 1-50+ lbs. 1-24% of the time. Essential Mental Demands: Requires the ability to interpret data 51-100% of the time. Requires the ability to solve problems, organize, plan and read 25-50% of the time. Requires the ability to make decisions, and write 1-24% of the time. Supervisory Responsibilities: None. Work Environment (inside/outside): The job is performed indoors with exposure to fumes (e.g., cigarette smoke, odors, and chemicals) and occasional exposure to loud noises and confined areas. Other Requirements: Must pass a pre-employment alcohol/drug screening.

Thrive Pet Healthcare Specialists Albuquerque is looking for a Lead Client Service Representative to join the team! What we offer: * Health, vision, and dental insurance * 401k match * PTO * Paid parental leave * Paid purrental leave * Pet care benefits * Growth and development opportunities * And much more! Responsibilities include, but are not limited to: * Act as a liaison between front office and other department supervisors * Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager * Coach employees and direct reports * Resolve informal client complaints, maintain and report on these issues to the hospital manager * Provide top-notch customer service * Identify and work compassionately with clients in various emotional states * Answer and triage phone calls from clients * Schedule appointments and schedule procedures * Directs client and patient admissions and discharge operations * Process payment transactions * Perform end of day activities and routine banking deposits * Maintain proper documentation in the electronic medical record * Relay the appropriate information to/from clients to doctors and/or management * Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed * Act as a primary point of contact for referring veterinary clinics and doctors * Track and manage incoming referrals to ensure timely scheduling and communication * Ensure referring veterinarians are kept informed of patient status, updates, and discharge summaries * Maintain accurate referral logs and contact information for rDVMs * Coordinate with doctors and medical staff to streamline the referral process * Ensure a professional and courteous experience for referring clinics Requirements: * High school diploma or equivalent * Previous customer service experience, preferably in veterinary or healthcare setting * Strong communication and interpersonal skills * Ability to multitask and work well under pressure * Basic computer proficiency * Knowledge of veterinary terminology and procedures * Ability to lift up to 50 pounds, squatting, reach, and walking throughout the day * Outstanding team skills

Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Albuquerque, NM, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Albuquerque, NM! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities Handle patient scheduling, appointments, multi-phone line Gather new patient data; keep track of all patient referrals Disseminate information to patients; act as a go-between for patients and physicians Send and keep a log of all reports sent to doctors Collect all payments; insurance verification Collect/open mail; distribute mail to proper areas/people Send benefits paperwork to billing companies Handle all scheduling and ensuing communication Answer phones, act as a patient liaison, answer any questions from potential or current patients Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations Collect new patient intake information; track all clinic referrals Fax reports to physicians; keep a log of incoming reports Verify Insurance and track insurance-covered visits; take copayments Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company Communicate with the office manager and clinicians about scheduling/patient arrival Required Skills High school diploma or equivalent Valid driver's license and reliable transportation Great communicator and multitasker, detail-oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain H.S. graduate or GED certificate Up-to-date DL and a dependable vehicle Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion

The Parts Outside Sales Representative duties: sells parts by taking and clarifying customer orders, retrieving and selling new and replacement parts, receiving and recording new parts inventory, maintaining parts databases and maintaining a safe and secure environment. Completes sales by entering purchased items into sales/inventory system; obtaining payment, adding purchase to credit account and issuing sales receipts. Receives returned items: inspecting items, returning payment, issuing credit, re-packing and re-shelving items and returning damaged items to supplier. HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact): Identify, pursue and maintain a constant flow of potential customers that meet or exceed established quotas through prospecting, networking and referral activities. Takes customer orders by listening to and clarifying requests; identifying parts; offering and explaining alternative solutions. Provide solutions to customers regarding products, availability, product uses and credit terms. KEY RESPONSIBILITIES AND PERFORMANCE MEASURES: Completes sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts. Maintains parts inventory by verifying supplies; placing orders when order-points are reached. Answer customers questions about products, prices, availability, product uses and credit terms. Recommend solutions to customer needs, based on customer interests. Stocks items by unpacking, arranging and placing items in bins and on shelves; adjusting inventory system. Receives returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to supplier. Maintains safe and secure environment by following safety and security standards and procedures; complying with codes. Identify prospective customers by using business directories, following leads from existing clients, rental departments and other internal sales people, as well as your own lot and dealership check. Updates job knowledge by participating in educational opportunities; reading about new products. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Other duties assigned by manager. QUALIFICATIONS AND EXPERIENCE: Must have a minimum of three years dealership parts experience. Data entry skills, telephone skills, customer focus, customer service, verbal communication, selling to customer needs, meeting sales goals, product knowledge, inventory control, professionalism, job knowledge. Must have strong verbal and written communication skills. Ability to work independently as well as work well with people. Valid Drivers License required. PHYSICAL AND ENVIRONMENTAL CONDITIONS: The position is located in the office and shop environment as well as duties performed outside. Mobility of walking, standing and bending is frequent. Dexterity, hearing and talking requirements are constant. Visual ability to detect situations of concern is constant. The employee will occasionally lift up to and over 50 pounds. Must be able to meet the public and make decisions. Exposure to heat, cold, dust and dirt. Travel required. NOTE: This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.

The Utilities Service Specialist-I initiates, processes and communicates utility customer requests for water and wastewater service and information; resolves customer complaints, analyzes billing records, accepts payment for water and sewer services, records transactions, and updates utility data. Education / higher education: High School Graduate or equivalent Minimum number of years of related experience: One year of customer service experience in an office, call center, or retail setting. Education and/or experience preferences: None Driver's License requirement: Infrequent Driver -- Regular Driver's License Required Endorsements: None Note -- For any driver, driving record must always meet City driving and insurability standards. Required certifications, licenses or registrations: None Preferred certifications, licenses or registrations: None Knowledge: Cash accounting, coding, billing, clerical and collection techniques. Business English, spelling and elementary algebraic concepts. Intermediate computer applications such as Word, Excel, e-mail systems and calendar management systems; ability to learn computer applications and systems as needed. Typical office practices and procedures. Knowledge of filing, indexing, cross-referencing, and records management. Telephone etiquette and customer service techniques. Skills: Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position (must type at or above 30 net words per minute). Use of technology, equipment and software typically used in the office environment. Accurate handling monetary transactions, data entry, and operation of standard office equipment, which includes computer, calculator, fax, and/or copier/scanner. Make arithmetic and mathematical calculations quickly and accurately; accurately proofread numerical and text data; Understand and follow oral and written instructions. Organize, coordinate and complete tasks to meet scheduled deadlines. Perform necessary procedural matters without immediate supervision. Working with customers, especially those who are irate in an escalated situation. Abilities: Learn water and wastewater ordinances. Communicate in a clear, concise, tactful and prompt manner both in oral and written communications. Interpret oral and written instructions. Multi-task: navigate multiple programs at one time. Keep records and prepare reports. Use sound judgment and problem solving techniques. Acquire in-depth knowledge of department programs, policies, procedures and processes; Acquire in-depth knowledge of the mainframe computer systems utilized by the City; Maintain complex records efficiently and accurately and to prepare clear and concise reports; Maintain confidentiality of information processes or prepared; Conduct research and basic analysis of special projects; Establish and maintain effective, professional working relationships with other City employees, elected officials and the public; Demonstrate sound judgment in resolving problems that do not need the supervisor's immediate attention within the department's policies and procedures and City ordinances on a daily basis. Interaction with Groups/Agencies/Entities: Internal: Works with other Division Managers, Utility Billing Specialist, Utilities Service Specialists and other Utility staff. External: Works with staff in other departments and division, developers, builders, banks, courts and utility customers. The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned. * Provide high-level customer service and assist customers while adhering to Privacy Act Law. * Talk with customers by phone in a call center environment or in person, receive and process orders for new accounts, water service activations, discontinuance, or change in service. Review status and/or findings of service orders requested by customers. * Analyze account information, answer inquiries and resolve complaints from the public. Addresses customers' billing concerns or service rendered, adjusts customer accounts when warranted, and refers complaints of service failure to designated divisions for investigation. * Navigate multiple computer programs while interacting with customers. * Maintain electronic records specific to the area of assignment and utilize these records to perform a variety of research activities. * Input all necessary customer data and maintains all reports and registers. * Analyze or reviews and tracks delinquent accounts, notify Utilities Service Specialist-II if payment arrangements are not kept, recommends turn off due to non-payment. * Work with delinquent customers to establish special payment plans and/or refer customer to charitable organization for financial assistance. * Flags customer account; works with customer on establishment of new account; brief Customer Service Manager on customer's payment status. * Analyze customer accounts to determine the Winter Quarter Average rates to calculate wastewater charges for upcoming year. Makes adjustments if necessary. * Perform cash receiving and cash accounting processes. * Process refunds of deposits, final bill credits, and transfer final credit or debit balances to active accounts. * Determine charges for service requested, prepares change of address records, and issue discontinuance service orders. * Collect utility payments for water and sewer services, initial service payments, deposits for new service. * Sort, open, distribute and process mail and night box payments. * Accept and review Water Conservation Rebate Applications, submit to Conservation unit for final approval, then process rebate monies to customer accounts. * Notify Contract Operator by phone and email of all leaks and/or main breaks reported to the Customer Service operations. * Produce service orders for field inspection and resolution. Relay findings to customer or requesting department.

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. * Provide basic counseling on available products and services to meet member needs * Assist members with opening and maintaining deposit accounts, loans, and other financial products * Research and resolve basic account discrepancies and service requests * Identify opportunities to cross-service products and enhance member relationships through education * Understand and comply with all relevant federal and institutional regulations related to financial products and services * Support team members by sharing knowledge and best practices as experience grows * Ensure cash and other negotiable instruments are handled properly and securely * Process routine transactions, including deposits, withdrawals, loan payments, and check cashing * Perform other duties as assigned * Experience in building effective relationships through rapport, trust, diplomacy, and tact * Effective research, analytical, and problem-solving skills * Experience working independently and in a team environment * Experience maintaining composure in a high-production and changing environment * Experience navigating multiple systems efficiently and adapt to evolving technologies * Effective skill exercising sound judgment and make informed decisions * Ability to embrace and support change initiatives in a dynamic and continuously evolving environment * Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications: * Working knowledge of deposit and loan products, services, and operational procedures * Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Location: 2600 San Pedro Dr, NE, Albuquerque, New Mexico 87110 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. * Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************.

World Finance, a five-time winner of the Top Workplaces USA award and Newsweek's America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We're seeking an Overstaff Financial Services Representative to join our dynamic team and support multiple branches as needed. In this role, you'll step in where you're most needed, providing exceptional service, building relationships with customers, and helping them achieve their financial goals. As an Overstaff FSR, you're a flexible problem-solver, a trusted team player, and the welcoming face of World Finance wherever you go. The Overstaff Financial Services Representative (FSR) provides critical onsite support to multiple branch locations within an assigned region. This position assists Branch Managers in maintaining smooth operations, delivering exceptional customer service, and ensuring branches meet growth goals. The Overstaff FSR steps in where needed to uphold company standards, provide seamless customer experiences, and strengthen branch performance. Hourly Pay: $15 What You'll Do: Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions. Guide customers toward upward credit mobility through responsible financial choices. Deliver top-tier customer service by assisting with questions, concerns, and available products. Process and prepare loan applications, documents, and renewals accurately. Take and process customer payments. Prepare and execute loan closings on current and renewal loans. Balance assigned cash drawer daily and ensure all transactions are accurate. Complete daily branch bank deposits and, as needed, transport funds to and from the bank. Maintain strong customer relationships and represent the company's values in every branch supported. Collaborate with Branch Managers and team members to meet performance goals. Other duties include but are not limited to: Calling approved and unmade applications to close loans daily. Supporting tax services and helping build tax clientele. Sending complete and accurate credit denial letters within 30 days from the date of application. Paying branch expenses as instructed by the Branch Manager. Travel Requirements & Coverage Area: Reliable transportation for daily travel to assigned branches and bank deposits. Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager. Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable. Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting. Experience That Will WOW Us! Demonstrated self-confidence, organization, and adaptability. A history of kindness, compassion, and helping others succeed. A mindset focused on quality, problem-solving, and openness to new ideas. Team-oriented approach - willing to pitch in, learn, and lead by example. Basic computer proficiency and comfort learning new systems. Valid driver's license and access to a dependable vehicle. Why World? Growth-minded culture: 80% of our Financial Services Representatives are promoted to management. Proven career paths: 75% of our Operations Executives began in similar roles. Community connection: Paid volunteer hours each year to give back. Comprehensive benefits: Health, dental, vision, and life insurance available to full-time team members beginning the 1st of the month following 30 days. Work-life balance: Paid holidays, vacation time, and 401(k) with company match. Belonging & purpose: Join a team built on respect, collaboration, and genuine care. Be home for dinner: Your life outside of work is a priority. Make an impact: Help customers build stronger financial futures every day. Who Is World? Since 1962, World Finance has helped millions of people unlock their financial good. We champion financial wellness and celebrate the hundreds of thousands of customers achieving better credit each year. Based in Greenville, SC, World serves over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we're proud to be the financial partner with heart - offering customer-focused service rooted in teamwork, community, and care. Physical Demands and Working Conditions: Frequently stationary with regular movement throughout office environments. Occasional climbing, kneeling, bending, twisting, and reaching. Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force. Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. Fast-paced, high-demand environment requiring professionalism and adaptability. Frequent travel to branch locations; may include extended hours, evenings, or weekends. Standard indoor office settings with typical noise, lighting, and temperature. Frequent customer and coworker interaction; must communicate clearly and professionally. Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice as business needs evolve. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: Identifies client needs and recommends solutions when fraud has been identified Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls Required Qualifications: 1+ years of customer/client service experience, including experience handling difficult client situations Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with all clients to make their financial lives better Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections Comfortable receiving ongoing performance feedback and coaching Ability to learn and adapt to new information and technology platforms Minimum of an intermediate level of proficiency with computers and current technology Desired Qualifications: 1+ years of experience in the banking/financial industry 1+ years of experience working in a client service capacity Skills: Attention to Detail Customer Service Management Customer and Client Focus Issue Management Active Listening Adaptability Client Solutions Advisory Data Collection and Entry Problem Solving Account Management Analytical Thinking Client Experience Branding Fraud Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Benefits/Perks * Medical insurance * Dental insurance * Vision insurance * 401K retirement with company match * Vacation, paid time off * Company-paid training * Employee discounts for Culligan in-home products * Eligibility for annual recognition and training meetings/events Job Summary Culligan Water is seeking an individual experienced in customer support and relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities * Extensive problem-solving, order processing, and helping to manage customer accounts * Provide proactive sales support by developing close relationships with customers * Schedule service and delivery orders * Coordinate schedules with the service/operations team * Contact customers for purposes of scheduling additional services or offering maintenance plans * Refer unresolved customer grievances to designated departments for further investigation Qualifications * High school diploma or GED * Strong time management and project management skills * Proficient in Microsoft Office (word, excel, outlook) * Excellent communication skills, both written and verbal * Prior customer service experience preferred About Culligan As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $20.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

Customer Service Representative - Service Division Company: Solar Works Energy About Us At Solar Works Energy, we believe solar isn't just about panels and power - it's about people. Our Service Division is growing, and we're committed to protecting the reputation of "The Solar Works Way" by delivering an outstanding customer experience from start to finish. The Opportunity We're seeking a Customer Service Representative who is passionate about service, solutions, and making every customer interaction a positive one. You will serve as the first point of contact for service customers, helping them through troubleshooting, scheduling, project updates, and ensuring they feel valued every step of the way. To complete your application, please take our short assessment test designed to help us better understand your strengths and fit for this role. ****************************************************** -fd71 -4bca -b160 -7b96334ba309 RequirementsMust be fluent in English and Spanish, with strong verbal and written skills in both. • Previous experience in a call center, concierge, or customer -facing role strongly preferred. • Excellent phone etiquette, active listening, and interpersonal skills. • Strong organizational and time management abilities. • Proficiency in using CRM and phone systems. • Positive attitude, professional demeanor, and commitment to in -office teamwork. Benefits• Opportunity to join a mission -driven company with a strong reputation. • Work in a collaborative environment focused on service excellence. • Competitive salary and benefits package. • Career growth opportunities as the service division continues to expand. • Be part of a company that values people - customers and team members.

Job Description Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Member Service Specialist to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Gibson Operations Center in Albuquerque. Join the rest of our teammates and become eligible for a generous benefits package that we offer: • Medical, Dental and Vision Insurance • 401(k) Retirement savings program that includes employer match. • Paid time off with accrual starting from day one. • 11 Paid holidays off during the year! • Tuition Reimbursement for College Degrees • Employee Clothing Advance • Fitness Reimbursement Program • Employee Assistance Program • Short- and Long-Term Disability • Travel Assistance This is what we would like you to do: Responsible for answering member inquiries via telephone, e-mail and fax while providing quality member service. Support the credit union's mission, vision, strategic goals and service standards. Support and provide exceptional internal and external member service. Identify and provide appropriate deposit and loan product support. Primary Job Duties: • Assumes responsibility for the effective and professional completion of Member Contact Center Representative functions. • Responsible to safeguard all members personal information by verifying every caller within the set guidelines, not releasing information to non-verified callers, and safeguarding your emails. • Responsible for basic to intricate technical support and member questions, concerns and needs via incoming/outgoing telephone calls and through online delivery channels. • Provide technical support to include: a help desk function for all home banking, bill payment, and web-based applications. • Provide answers in a timely manner to all member questions regarding statements, marketing materials, and all other communications sent through all channels. • Assist with onboarding and cross-selling source for all members. • Have good communication skills by providing courteous and responsive service to our members . Maintaining a professional demeanor and tone with all members. Ability to explain our banking guidelines confidently to members. • Process transactions with accuracy and deliver in a courteous timely manner. Transactions to be performed in multiple systems which require the ability to navigate multiple systems. • Troubleshoot member issues by following the established call flow and by staying up to date on all processes and communications including changes. • Work in a fast-paced environment and adapt to changes quickly and timely. Adhere to guidelines around company expectations to include by not limited to call stats and schedule adherence (Missing time, AHT and Hold time), Practice good timekeeping and be punctual with deadlines and attendance requirements. • Assumes responsibility for related duties as required or assigned. • Assists other departments as necessary. • Performs related clerical duties as needed. • Support continuous quality improvement, including documenting and maintaining processes. • Promote teamwork within the department to ensure that all employees work together to satisfy the needs of the credit union and our members. • Actively and professionally cross sells Credit Union services. Education/Certification: • Associates degree in business or related field preferred. • High school diploma or GED is required. Experience Required: • One to three years of banking experience in Teller Operations or Lending Platform preferred. • One to three years call center or customer service experience preferred. Required knowledge, skills and abilities: • Knowledge and familiarity with banking products, processes, and services strongly preferred. • Basic understanding of Credit Union Operations preferred. • Strong interpersonal skills with the ability to work well with members and other employees. • Strong Member Service Skills. To apply for this exciting opportunity, visit our careers page at ************************** Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $15 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. Physical Demands and Working Conditions: • Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. • Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). • Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. • Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. • Occasional local travel; may include extended hours, evenings, or weekends. • Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. • Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. • Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: * Identifies client needs and recommends solutions when fraud has been identified * Records data captured during client interactions accurately * Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis * Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy * Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls Required Qualifications: * 1+ years of customer/client service experience, including experience handling difficult client situations * Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives * Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions * Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule * Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays * Communicates effectively and confidently with all clients to make their financial lives better * Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections * Comfortable receiving ongoing performance feedback and coaching * Ability to learn and adapt to new information and technology platforms * Minimum of an intermediate level of proficiency with computers and current technology Desired Qualifications: * 1+ years of experience in the banking/financial industry * 1+ years of experience working in a client service capacity Skills: * Attention to Detail * Customer Service Management * Customer and Client Focus * Issue Management * Active Listening * Adaptability * Client Solutions Advisory * Data Collection and Entry * Problem Solving * Account Management * Analytical Thinking * Client Experience Branding * Fraud Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40