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  • Customer Service Representative

    Life's Abundance, Inc. 3.3company rating

    Member service representative job in Asheville, NC

    Customer Care Representative - In-person Full-Time, Mainly Inbound Calls, No Quotas, $19 - $20/Hour, Excellent Benefits This full-time role is ideal for someone who values a relaxed, supportive environment focused on quality interactions rather than meeting quotas. You'll handle incoming calls and emails, with no outbound telemarketing and no quotas to meet, allowing you to focus on delivering exceptional service. Why Join Us? Work-Life Balance: Monday through Friday schedule, with a 40-hour workweek from 8:00 a.m. to 4:30 p.m. Shifts may vary slightly in coordination with our call center in Dumas, Texas. Convenient Hours: No night or weekend shifts, plus paid time off for major national holidays. No Solicitation/Sales Calls: Our company does not engage in sales calls. We are committed to providing a focused and efficient environment for our team to serve our customers. Hear directly from our employees: here An abundance of benefits: Competitive Salary- starting at $19.00 - 20.00/hour Paid Volunteer Time Off Paid Personal Time Off Paid National Holidays Off Medical insurance for employees plus family that includes dental and vision - with up to 90% paid by the company Shares of company stock through the Employee Stock Ownership Plan (ESOP) 401K Saving Plan Professional development, and we prefer to promote from within as much as possible. Dental insurance with our basic dental package is 100% free to employees. Vision Insurance Flexible Spending Account Hospital Indemnity Met Law Program Discounts on Company Products Casual dress - every day is casual Friday Responsibilities include: Providing exceptional customer care through various platforms, including phone, email, and chat, to support orders, resolve issues, and answer questions with accurate, valid, and complete information. Identifying and assessing customers' needs by thinking creatively and empathetically to assist in such a way that each person feels heard, and respected. Use effective problem-solving skills and knowledge gained to support team members collaboratively. Learning, understanding, and supporting all marketing initiatives, such as new product releases and changes to existing products. Proactively learning and working to understand policies and documents to better assist Field Representatives and their customers with courteous, efficient, and complete information. Our Customer Care Department is seeking a team member to support Field Representatives and their customers, ensuring that each person feels valued, heard, and receives the best possible assistance. The ideal candidate will be empathetic, courteous, and passionate about helping others. They should also be problem solver with high attention to detail, effective listening skills, and a strong sense of accountability for their work. This role involves daily interactions with Field Representatives and customers through phone calls, emails, and chats. As such, professionalism-both written and verbal-is essential, along with patience and empathy. Responsibilities include assisting with orders, resolving issues by finding the best solutions, and providing accurate, relevant information to address questions about our products and services. Life's Abundance provides an ever-evolving opportunity for employee growth, and job responsibilities may be modified over time.
    $19-20 hourly 5d ago
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  • Customer Success Specialist

    Natural Auto Products 3.8company rating

    Member service representative job in Landrum, SC

    At Natural Auto Products (CocoMats.com), we craft high-quality, sustainable, hand-made car floor mats. For over 25 years, we've been dedicated to outstanding products and exceptional customer experiences. We're a small, passionate team looking for someone who loves helping customers and growing in a customer-focused sales role. What You'll Do: Provide friendly, professional support to customers by phone and email. Assist customers with selecting and customizing their mats, ensuring a smooth and accurate order process. Identify opportunities to help customers with additional products, supporting sales growth. Solve customer concerns efficiently, aiming to create long-term satisfaction. Occasionally support walk-in customers at our facility. Who You Are: Energetic, upbeat, and customer-focused. Strong communicator, both written and verbal. Comfortable working independently and as part of a team. Organized and able to handle multiple tasks at once. Interested in learning and growing professionally. Available Monday-Friday, 9:00 AM-5:00 PM on-site in Indian Land, SC. Previous customer service or sales experience. Experience with Microsoft Office, Outlook, or basic computer applications. Why You'll Love Working Here: Paid training and opportunity to grow your skills. Employee discounts on our high-quality products. Paid time off and a supportive team environment.
    $30k-54k yearly est. 1d ago
  • Licensed Customer Service Rep- Asheville, NC

    The Auto Club Group 4.2company rating

    Member service representative job in Asheville, NC

    Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: * Medical, dental and vision benefits * 401k Match * Paid parental leave and adoption assistance * Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays * Paid volunteer day annually * Tuition assistance program, professional certification reimbursement program and other professional development opportunities * AAA Membership * Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. * Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) * Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale * Take insurance payments (initial, installment, lapse, or reinstatement) * Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products * Refer to agent when appropriate * Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures * Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable * Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines * Participate in a team environment to promote customer satisfaction and consistent service following the customer service model * Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary * Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities * Fulfill, maintain and service insurance policies * Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification * Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations * Verify new business applications * Refer relevant members/insureds to other lines of business (i.e. Travel and Life) * Process insurance and membership payments * Update electronic member information * Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: * A Current Property & Casualty Insurance license * Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. * Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: * High School Diploma or equivalent Work Experience: * Provide a high level of customer-focused service * Service insurance policies and processing applications, renewals, and amendments * Respond to billing and coverage questions * Process monetary transactions; Taking payments * Promote the sales of insurance products and services using established guidelines * Present complex information in a clear and concise manner Knowledge and Skills: * Analyze member/potential customer insurance needs and determine appropriate levels of coverage * Prepare appropriate rate quotations * Organize, plan and promote the sale of ACG insurance and membership products and services * Perform outbound service calls * Maintain accurate records * Insurance terminology * General insurance regulations * Underwriting procedures * Sales regulatory and compliance guidelines * Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) * Work effectively in a team environment * Work independently, with minimal supervision * Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility * Proficient in using Microsoft Office products * Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) * Perform mathematical calculations to accurately perform monetary transactions * Work under pressure in a high volume, fast paced customer service environment * Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. #LI-KH1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $23-25.5 hourly 2d ago
  • Technical Service Representative - Automotive Coatings

    PPG 4.4company rating

    Member service representative job in Greer, SC

    As a Technical Service Representative - Automotive Coatings, you will represent PPG at customer facilities ensuring our Automotive Coatings customer satisfaction by providing outstanding customer service, focusing your concentration on Ecoat, color, and appearance control to customer specifications. You will be responsible for helping to achieve both customer and PPG goals, while participating in continuous improvement and problem-resolution activities with Plant Operations and Management! Specialized training, as necessary, will be provided for the successful candidate who meets the qualifications of the role. The selected candidate will report to the Optima Solutions Manager and work at our client site - Plastic Omnium in Greer, SC. Key Responsibilities Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues. Record weekly inventories and communicate status both externally and internally. Perform required tests for material and process systems, and prepare technical reports for customers Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary. Participate in weekly meetings with technical experts to review site projects and activity. Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed Use PPG digital tools to capture critical data and facilitate problem solving. Support any special projects, as needed. Provide sales support to maintain and expand business, and ensure effective start-up of new products. Qualifications High school diploma required 3+ year of experience in a technical setting or paint application environment Prior supervisory experience preferred Must be proficient in Microsoft programs (Word, Excel, PowerPoint) #LI-ONSITE About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
    $32k-37k yearly est. Auto-Apply 23d ago
  • Full-Time Customer Service Representative

    Gentry Heating

    Member service representative job in Swannanoa, NC

    Job Description Gentry Service Group is a heating and air conditioning company who has been proudly serving the residents and businesses of Western North Carolina since 1963. We are focused on providing quality, dependable service at a competitive price. Our family of contractors and technicians strive to deliver integrity, respect, and consideration to all customers all the time. We value community involvement and participate in a variety of local programs to help the less fortunate; including annual trips abroad to build homes for underprivileged residents. If you are looking for something more than just a job and want to be a part of this growing team, apply today! Job Summary: As a representative for our Company, you will be responsible for customer service activities such as responding to inquiries, processing orders, and scheduling. Pay Rate $18.00 - $24.00 depending on experience Benefits: Medical, Dental, Vision, 15 Paid Vacation Days, 9 Paid Holidays, 401k with Company Match, tool account with 0% interest, access to 24/7 chaplain, faith-based organization with a high emphasis on the importance of family. Work Hours 8:00 am - 5:00 pm Monday to Friday Required Qualifications High school diploma or equivalent Aggressive self-starter Fast learner PC literate with experience with Microsoft Outlook, Word, and Excel Good phone skills Customer service knowledge with strong follow up skills Conduct self in a professional manner at all times A minimum of two years of related customer service experience Able to answer multi-line Qualifications desired Excellent verbal skills Professional phones skills Strong interpersonal skills Energetic personality ***NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***
    $18-24 hourly 19d ago
  • Virtual Customer Service Professional( work frrom home)

    Re-Krut Services

    Member service representative job in Tigerville, SC

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9-14 hourly 2d ago
  • Specialist, People Services

    Cottonwood Springs

    Member service representative job in Sylva, NC

    People Services Specialist (HR) Schedule: Full-time, Days (Monday-Friday) Your experience matters Harris Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a People Services Specialist joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team People are our passion and purpose. Join a workplace where you are valued for who you are-not just for what you do. The People Services Specialist plays a key role in supporting employees and leaders by connecting them with essential resources throughout their employment at Harris Regional Hospital. This position assists with new-hire orientation, badge creation, job fair participation, and other core People Services functions. The Specialist also supports People Services (HR) projects and HRIS data and systems, helping new employees navigate HR platforms such as Oracle, UKG, and ServiceNow. How you'll contribute A People Services Specialist who excels in this role: Assist in Orientation activities, badge creation, attending job fairs and other important PS/HR functions. Assist in PS/HR related projects and HRIS data and systems. Helps new employees understand PS/HR related systems (Oracle, UKG, ServiceNow, etc.) Attend and participate in staff meetings, in-service, projects and committees as assigned. Adheres to and supports policies and procedures for Harris Regional Hospital and Swain Community Hospital. Work scheduled shifts including overtime, when necessary. Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. What we're looking for Applicants should have an associate's degree or experience in lieu of education. Previous experience in Human Resources required. Previous healthcare HR experience preferred. Preferred skills/knowledge: FLSA, FMLA, records management, deescalation techniques, and AA/EEO compliance. Knowledge of Oracle & UKG preferred. More about Harris Regional Hospital Harris Regional Hospital is an 86-bed acute care facility located in Sylva, NC. With a long-standing reputation for excellent care, this fully-accredited hospital has been providing care to western North Carolina residents since 1925. Harris offers five major service lines, including orthopedics, cardiology, general surgery, women's care, and emergency medicine, as well as sports medicine, physical therapy, imaging and laboratory services, and many other areas of subspecialty care. EEOC Statement “Harris Regional Hospital is an Equal Opportunity Employer. Harris Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
    $30k-52k yearly est. Auto-Apply 13d ago
  • AT&T Client Service Representative

    Royal Acquisitions

    Member service representative job in Asheville, NC

    Royal Acquisitions Inc works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience. Royal Acquisitions Inc engages the customer in learning about our client's various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients products and services. We are currently expanding into a few different regions as well as we grow we need to hire top notch representatives of our brand. Job Description AT&T Client Service Representative - We are opening a NEW OFFICE in Ashville - Get in on the start of our company in this territory! We are currently seeking a Client Service Representative. The Customer Service Representative will interact with customers to answer general inquiries, resolves issues, and handle customer complaints. The ideal candidate will maintain a professional image both in our office and in our clients' atmospheres and uphold a can-do attitude at all times. AT&T Client Service Representative Responsibilities Provide excellent customer service to all clients/customers and maintain adequate appointment times Report any new customer acquisitions or account changes to the Director of Operations Resolve customer support related issues and provide customers with proper solutions to their concerns Interested and qualified candidates for the Client Service Representative opening should submit their resume through us for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview. Qualifications At least 1+ year experience in an office, retail, or other customer service environment Strong communication skills Basic office etiquette Ability to juggle multiple tasks simultaneously Additional Information You can learn more about us at *********************************** All your information will be kept confidential according to EEO guidelines.
    $24k-35k yearly est. 2d ago
  • National Park Service - Construction Management Representative

    Steerbridge

    Member service representative job in Asheville, NC

    SteerBridge Strategies is a CVE-Verified Service-Disabled, Veteran-Owned Small Business (SDVOSB) delivering a broad spectrum of professional services to the U.S. Government and private sector. Backed by decades of hands-on experience in federal acquisition and procurement, we provide agile, best-in-class commercial solutions that drive mission success. Our strength lies in our people-especially the veterans whose leadership, discipline, and dedication shape everything we do. At SteerBridge, we don't just hire talent-we empower it, creating meaningful career paths for those who have served and those who share our commitment to excellence. SteerBridge seeks an experienced Construction Management Representative (CMR) for the National Park Service (NPS) to provide on-site construction management and quality control support for the rehabilitation and expansion of the Selma Interpretive Center (SIC). The CMR will ensure all work complies with the construction documents, safety regulations, and federal requirements while minimizing disruption to NPS operations and preserving natural and cultural resources.Benefits Health insurance Dental insurance Vision insurance Life Insurance 401(k) Retirement Plan with matching Paid Time Off Paid Federal Holidays Required and Desired Skills Key Responsibilities: Serve as the on-site Construction Management Representative (CMR), providing technical support and assistance to the Contracting Officer (CO) throughout construction. Monitor construction activities for progress, quality, workmanship, compliance with contract documents, building codes, and safety regulations. Coordinate Construction Contractor efforts with NPS daily operations to minimize disruption and protect natural and cultural resources. Review and track contractor submittals, RFIs, schedules, certified payrolls, quality control reports, and closeout documentation for accuracy and compliance. Conduct inspections, document issues, perform quantity surveys, take photographs of construction progress and deficiencies, and maintain daily and weekly reports in the project management system. Prepare and review project correspondence, reports, scoping documents for contract modifications, cost estimates, proposal analyses, pre-negotiation objectives, and records of negotiation for CO review. Arrange, attend, and lead meetings, including weekly progress meetings, contractor safety meetings, and coordination sessions, and prepare written meeting minutes. Coordinate inspections with Design Staff, A/E personnel, and other inspectors to ensure timely review and resolution of technical and quality matters. Qualifications: Knowledge of construction practices, applicable building codes, and safety regulations. Minimum of OSHA 30-hour construction safety training. Technical skills in cost breakdown, estimating, and technical writing. Computer literate, with the ability to use Oracle Primavera, MS Project, Word, and Excel. Experience performing on-site construction management and inspection. Ability to coordinate contractor efforts with daily park operations. SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity-regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
    $24k-35k yearly est. Auto-Apply 60d+ ago
  • LICENSED Insurance Customer Service Representative

    Personnel Services Unlimited

    Member service representative job in Forest City, NC

    LICENSED Insurance Customer Service Representative - Front Office Salary: $20.00/HR Schedule: Monday-Friday, 8:30 AM-5:30 PM (1-hour lunch), On-Site, Full-Time About the Role: A well-established local insurance agency in Forest City, NC, is seeking a [North Carolina-LICENSED Insurance] Customer Service Representative (CSR) to join their team. This is a front-office, public-facing role providing exceptional service to clients, processing payments, handling policy updates, and assisting with insurance applications. Responsibilities Include: Greet and assist walk-in customers with policy questions and service needs Taking premium payments and processing them accurately and securely Handling policy renewals, quoting, and processing new policy applications Assisting clients with policy changes and claims processing Maintaining accurate and organized records in agency systems Providing administrative support to the insurance team Ensuring a positive customer experience and supporting agency goals Job Skills Excellent communication and interpersonal skills Strong attention to detail and organizational abilities Proficiency with computers and office software Ability to multitask and prioritize tasks effectively Strong problem-solving skills and professionalism in challenging situations Requirements: Preferred: Previous insurance customer service experience Education: 2-year college degree or equivalent customer service experience Must have a North Carolina Property & Casualty Insurance License Team-oriented mindset with a genuine enjoyment of working with the public Interested? Qualified candidates can Apply now. Questions? Call or visit our office (Forest City: 828-287-7778) for more information on this role.
    $20 hourly 21d ago
  • Substance Use Specialist for CST Adult Services

    A Caring Alternative

    Member service representative job in Forest City, NC

    ! Position Status: Full Time Licensure/Certification Requirements: LCAS, LCASA, CADC A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. The agency was founded on the belief that when people truly care and are willing to go the extra mile, we will not only improve lives, but we will also create success in the lives of the people we support. To more about us, visit our website at ************************** Why apply at A Caring Alternative? We celebrate diversity, so bring YOU! We want you to be proud and comfortable to bring your true self and we strive to enhance the value of our work through respectful curiosity of one another's culture. Competitive Payrates! We offer a competitive rate of pay. Work related mileage is paid tax free. Be a Team Member! As a member of our team, we are dedicated to promoting your talents, skillset, and energies to improve the environment and quality for those we serve. We are in the business of caring and committed to building an organization where our team can grow together by helping others. Strong Core Values! Join our values-based, family-owned company with a culture that we care. Flexibility! We work in a team environment and promote flexibility. One of our core values is that our employees have a healthy work-life balance. Training! Solid training is provided & paid for by the company. Free CPR, First Aid and NPI training. CEUs are available and external training is also paid for by the company. Qualifications Seeking a Substance Use Professional to work with adults as a part of a Community Support Team. This service consists of community-based mental health and substance use services, and structured rehabilitative interventions intended to increase and restore an individual's ability to live successfully in the community. The team approach involves structured, face-to-face therapeutic interventions that assist in reestablishing the individual's community roles related to the following life domains: emotional, behavioral, social, safety, housing, medical and health, educational, vocational, and legal. Job Duties include: Provides psychoeducation as indicated in the PCP Assists with crisis interventions Assists the Team Lead with behavioral and substance use disorder treatment interventions Assists with the development of relapse prevention and disease management strategies Conduct comprehensive substance use assessments considering the relationship between substance use and mental health Basic Requirements: Ability to perform tasks on the computer including working with Microsoft 360, Excel, Word and other basic programs. Valid driver's license, auto insurance coverage and reliable transportation Pass criminal background check and other regulatory checks Provide proof of your education Education and Experience Required: A bachelor's degree in Human Services, Social Work, Special Education, or other closely related Human Services area Two (2) years of professional experience with the adult mental health population Licensure/Certification Requirements: LCAS, LCASA, CADC Resume must include degree earned (major & minor), graduation month & year, relevant employment dates including month and year, and populations served. Benefits! We offer a comprehensive benefits package for full time employees. Company laptop provided for most positions 401(k) & Roth retirement plans Company matching 401(k) & Roth 11 paid holidays Direct deposit Paid Time Off accrual begins upon hire, 100 hours first year Major medical, dental & vision insurance plus 16 hours paid sick time after 60 days Company paid Life Insurance policy Short term & long-term insurance available Employee Assistance Program for free financial, emotional & legal help A Caring Alternative, LLC is a CARF accredited service provider with facilities in Asheville, Hickory, Marion, Statesville and Morganton, NC. A Caring Alternative, LLC is CABHA certified and a Trauma Informed Agency. We provide an array of services to Alexander, Buncombe, Burke, Catawba, Caldwell, Iredell, McDowell, and Mitchell counties which consist of Assertive Community Treatment Team, Community Support Team, Day Treatment, Integrated Care, Intensive In-Home, Medication Management, Outpatient Therapy, and Therapeutic Foster Care. We are an equal opportunity employer.
    $30k-53k yearly est. 11d ago
  • Experienced Service Advisor

    Anderson Automotive Group 4.3company rating

    Member service representative job in Asheville, NC

    Join our team: Fred Anderson Automotive Group is looking for an Automotive Service Advisor for our Toyota of Asheville site. We are looking for energetic and outgoing personalities with a proven track record of customer service to deliver quality and professional service to our service customers when they bring their vehicles in for their scheduled maintenance and repairs. The ideal candidate will possess strong communication and time management skills and the ability to build rapport with customers as they assist customers through the service process. The Anderson Automotive Group is a family owned and operated business with over sixty-five years of history. Our franchise car dealerships represent world-class manufacturers including: Toyota, Subaru, Nissan, Kia, GMC, Buick, Chevrolet, Cadillac, Hyundai, Genesis, Acura, and Honda. We are in the best markets in the southeast. Founded in 1955, our roots run deep through philanthropy and community development. We strive to be a progressive, world-class retailer and service provider. Every associate at Anderson Automotive Group is critical to our success What we have to offer: · A culture of caring, belonging, and respect for everyone · Managers that people want to work with · Career growth and advancement · Leadership development, innovative training and learning systems · Competitive compensation plans · 401k retirement plans with company match · Comprehensive health benefits packages, including telehealth and behavioral health services · Paid employee referral, recognition, and bonus programs · Paid time off, bereavement, and vacation benefits · Industry leading maternity and paternity leave · Employee discounts on parts, service, vehicle purchases, and local entertainment What we are looking for: · Individuals with friendly and outgoing personalities · Ability to build rapport and follow up with guests throughout the service process · Possess strong communication and organizational skills · Assist customers in maintaining vehicles according to manufacturer standards · Perform high-quality, professional, and knowledgeable presentation of needed repairs and maintenance · Strong focus on providing the highest level of customer service to our guests · Learn to overcome objections, close sales, and perform all steps of the sales process in accordance with company standards · Individuals with prior sales, customer service, or hospitality experience · Valid driver's license with acceptable motor vehicle record is required · Highschool diploma or equivalent Why Automotive: Career growth: Endless opportunities for career development within our organization, with development programs and trainings to get you where you want to be Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes. Why Automotive: Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be. Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.
    $42k-67k yearly est. Auto-Apply 22d ago
  • Client Service Representative

    Western Carolina Regional Animal Hospital & Veterinary Emergency

    Member service representative job in Flat Rock, NC

    At Western Carolina Regional Animal Hospital & Veterinary Emergency Hospital, our team members all share the same passion for making and keeping animals healthy. Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care. We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you. Position Overview The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Key Responsibilities Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications (Required) 2-3 yrs veterinary client service experience High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience Knowledge of clerical procedures and ability to organize files and records Excellent customer service skills, providing courteous and prompt assistance Accurate cash handling and cashiering abilities Strong multitasking skills with attention to detail Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds Schedule Thursday/Friday/Saturday/Sunday, 12-hour shifts What We Offer We care deeply about supporting our team members - professionally and personally. Benefits include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support - including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle - a relief fund for team members facing personal hardship Local hospital culture backed by national resources At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
    $24k-35k yearly est. Auto-Apply 27d ago
  • Financial Services Representative - State Farm Agent Team Member

    Rebecca Sandoval-State Farm Agent

    Member service representative job in Asheville, NC

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Opportunity for advancement Paid time off ROLE DESCRIPTION: As a financial services representative with Sandoval State Farm, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Consult customers with financial planning and investment options. Assist customers with portfolio management and asset allocation. Conduct financial reviews and recommend appropriate products. Maintain compliance with financial regulations. QUALIFICATIONS: 3+ years of experience in financial services. Analytical and communication skills. FINRA Series 7 and 63 licenses preferred.
    $30k-47k yearly est. 17d ago
  • Customer Service Representative - State Farm Agent Team Member

    Jason Gurley-State Farm Agent

    Member service representative job in Brevard, NC

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Work with the agent to help manage the website and social media content. As an Agent Team Member, you will receive... Simple IRA Salary plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening Proactive in problem solving Dedicated to customer service Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $26k-35k yearly est. 14d ago
  • Casino Services Representative I (Part Time; Varied) $17/hr

    Harrah's Cherokee Casino Resort

    Member service representative job in Cherokee, NC

    Description Casino Services Representative DIVISION: Marketing DEPARTMENT: Caesars Rewards GRADE/FLSA STATUS: H9 - Non-Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Supervisor, Casino Services; Dual Rate Supervisor, Casino Services SUPERVISES: NA JOB SUMMARY: Ensure that the Caesars Rewards Center operates in a friendly, efficient, and productive manner as players access program benefits and participate in play-based floor promotions and programs. Open and update Caesars Rewards accounts and provide guest information and research services to all patrons while utilizing Caesars Rewards programs. Assist in the execution of casino promotions and special events in various locations. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1): Create, verify, and update guest accounts, ensuring database accuracy while conducting basic research on account activity and offers Greet and delight guests with outstanding service, providing information on casino programs, amenities, and the Caesars Rewards program Demonstrate high levels of Spotlight service skills consistently Assist guests with Caesars Rewards, Enrollment Kiosk, and Promotions Kiosk transactions Offer and promote the Caesars Rewards VISA card Greet motorcoaches as needed per volume Issue promotional amenities and downloadable incentives, maintaining accurate control over the issuance Present an upbeat and positive attitude to create fun and excitement while assisting with motorcoaches, entertainment, special events, and promotions Proactive with incidents and issues, ensuring resolution with Team Members and guests Participative member of the team by volunteering and being involved in buzz sessions, projects, and committees by providing input and suggestions Assist with seating, queuing, ticketing, and set up for concerts, promotions, and special events Other duties as requested to deliver excellent service Maintain an environment of readiness by managing supplies, cleanliness, and property collateral Create a unique and memorable visit by working with multiple departments and Team Members throughout the casino to execute a seamless guest interaction Help with the execution of slot tournaments Assist with WSOP registration, including money-handling duties when needed Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Flexible to work additional hours, shifts, and days off when needed, and flexible with daily assignments Flexible to learn and adapt to changing technology used in the execution of job duties pertaining to Caesars Rewards Flexible to greet and sign up guests using mobile devices at varying locations on and off the property Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2): Achieves Expectation rating on last performance appraisal (must complete 120 days as a Level 1 with AE or above rating) Demonstrate advanced proficiency in all Level 1 duties by passing the Level 2 test Proficiently utilize current and future Caesars Rewards programs (e.g., CMS, Experience Center, eBank, Kiosk Operation) to research offers, give accurate explanations, and answer guest inquiries Defuse and handle guest disputes, de-escalate when possible, and involve a supervisor when necessary Perform troubleshooting, cleaning, and restocking tasks on Caesars Rewards Enrollment and Promotions Kiosks, as well as any future technology needed for Caesars Rewards operations Work with crowd control MINIMUM QUALIFICATIONS: A high school diploma or GED is required Six months of experience in guest service, computer usage, or sales is preferred Must demonstrate the following essential knowledge and skills: Proficiency in the use of Windows-based office software, including Microsoft Office (Word, Excel, PowerPoint, and Outlook), typing with accuracy and efficiency Detail-oriented, with strong interpersonal skills and the ability to manage multiple priorities in a fast-paced environment while remaining adaptable and eager to learn The ability to subtract, multiply, and divide numbers is essential Neat, professional appearance with excellent personal hygiene Get along with co-workers and work as a contributing member of a team Organization and time management skills Excellent oral, written, and public communication skills *Knowledge of Caesars Rewards programs and hardware *Not required at time of hire; may be learned in the probationary period PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be physically mobile with reasonable accommodations and able to move in and around the casino floor Must be able to respond to visual and aural cues Must be able to operate in mentally and physically stressful situations Must be able to stoop, bend, reach, kneel, twist, grip items, and lift and carry up to 40 pounds Must be able to stand for an extended period of time, up to and including the entirety of one's shift Must have the manual dexterity and coordination to operate office equipment, including PC/Tablet computers, fax machines, photocopiers, and Kiosks Must be able to read, write, speak, and understand English Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke Must be able to work a flexible schedule, including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes to the above job description whenever necessary 9.25.25
    $24k-35k yearly est. Auto-Apply 5d ago
  • Enrollment Representative

    Tusculum University 3.9company rating

    Member service representative job in Greeneville, TN

    Tusculum University invites applications for the position of Enrollment Representative (Traditional). Tusculum is seeking a dynamic professional to support recruitment and enrollment efforts for traditional undergraduate students, including both athletes and non-athletes. The Enrollment Representative is responsible for organizing and implementing recruitment strategies that generate prospective student interest and lead to enrollment. This includes working with high school students, dual enrollment students, and transfer populations. Recruitment activities will occur through a variety of outreach efforts such as high school visits, community college visits, college fairs, corporate and community partnerships, and other events designed to promote Tusculum University. The position requires the ability to represent the institution professionally, develop positive relationships, and effectively communicate admission processes, procedures, and requirements. Extensive local and regional travel is required, including overnight stays, particularly during peak recruitment periods in the fall and spring. The Enrollment Representative will also participate in orientations and recruitment events, perform unofficial transcript evaluations, and maintain accurate travel logs, expense reports, and contact history in the university's customer relationship management (CRM) system. Evening and weekend hours are required to support recruitment activities and events. Mission Statement Building on a rich Presbyterian heritage and a pioneering spirit, Tusculum University provides an active and experiential education within a caring Christian environment to inspire civic engagement, to enrich personal lives, and to prepare career ready professionals. Education/Experience * Bachelor's degree required. * Prior recruitment and/or marketing experience preferred QUALIFICATIONS & REQUIREMENTS: Tusculum participates in E-Verify and observes the guidelines as a Tennessee Drug Free Workplace. Applicants will be required to submit to and complete (1) substance abuse testing at a laboratory chosen by Tusculum University and (2) an employment background check, which includes a criminal background check, employment verification, license verification (if applicable), and credit history (if applicable). If hired, the candidate will be required to submit proof of eligibility to work in the United States. How to Apply: Only online applications will be accepted. Send cover letter, current resume, copies of transcripts, three letters of professional references, and Tusculum University Application (found here: ******************************************************************************************* by email to ********************* ATTN: Enrollment Representative
    $42k-49k yearly est. Easy Apply 60d+ ago
  • Member Service Associate - Phifer

    YMCA of Catawba Valley

    Member service representative job in Morganton, NC

    Under the general direction of the Membership Director and consistent with the Christian mission and the policies and procedures set forth by the YMCA of Catawba Valley, the Member Services Associate is responsible for all aspects of assisting members at the front desk. These duties include, but are not limited to, assisting with membership and program enrollment, answering questions regarding activities, answering and directing telephone calls, leaving the facility to run daily errands, providing administrative support to the Membership Director, serving as a communication link between shifts regarding copies that need to be made, and performing other office duties. Must work as part of the entire YMCA team to ensure that its mission is fulfilled. Needing morning, afternoon and evening shifts Responsibilities The Member Services Associate will be responsible for: Providing primary attention to member needs Accepting payments for program, memberships, etc. Being responsible for cash drawer Monitoring member traffic to ensure proper usage of membership cards Answering the telephone and directing calls as required Keeping the displays clean and stocked, bulletin boards neat, etc. Keeping the workspace around the computers and coffee area clean and dusted Providing administrative assistance to the Membership Director Performing any other miscellaneous duties as assigned by the supervisor Must have a positive attitude and enthusiastic performance of duties Smile Engagement with members is a priority Paying attention to details and following through to ensure member satisfaction Having complete understanding of YMCA programs and services and the ability to explain these accurately to members and potential members Any other duties assigned by the Membership Director or Executive Director All YMCA staff are responsible for creating a safe, inclusive environment. This includes following all YMCA policies and procedures related to abuse prevention, reporting concerns or incidents immediately, and maintaining appropriate boundaries with youth and members Qualifications High school graduate (preferable) with previous general office experience. Good oral and written communication skills. Familiarity with the use of office equipment. Need to pass the quiz for Daxko (membership software) training. Ability to work independently as well as part of the team to complete assignments. Strong organizational, math, and problem solving skills. Benefits Employee Assistance Program Retirement Contribution OUR YMCA CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. Posted Salary Range USD $11.00 - USD $13.50 /Hr.
    $11-13.5 hourly Auto-Apply 24d ago
  • Team Member - 11941 Asheville Hwy, Inman, SC 29349

    EYAS 4.1company rating

    Member service representative job in Inman, SC

    Team Member Full Time & Part Time Available! Restaurant #28486 - 11941 Asheville Hwy, Inman SC 29349 Join EYAS Hospitality Group | Lead with Purpose | Grow with Us At EYAS Hospitality Group, we strive to be an employer of choice. As a proud Burger King franchisee, we believe our people are the heart of our business. We're building more than restaurants - we're building teams, connections, and opportunities for everyone to thrive. We own and operate 54 Burger King restaurants in several states, and we're looking for Crew Members in several areas who share our commitment to hospitality, integrity, and team growth. Why Join EYAS? We're not just about burgers - we're about people. Here's how we care for our team: ✅ Competitive hourly wage ✅ Health, dental, vision, life, accidental insurance & FSA ✅ Get paid on demand with ZayZoon ✅ Paid vacation ✅ 401(k) with company match ✅ Free uniforms and meals during shifts ✅ Scholarship opportunities for your family ✅ A culture rooted in respect, connection, and growth What You'll Do As a Crew Member, you'll support your restaurant's success by joining a team that's motivated, supported, and empowered to do their best work. You'll be trusted to: Greet guests making eye contact, smiling and answering questions about the menu Accurately input orders into the POS system, including modifications and special requests Process cash, credit card and other forms of payment, ensuring correct change is given Suggest additional items or combos to customers based on promotions and their orders Maintain a balanced cash drawer, following proper cash handling procedures Resolving customer complaints with respect and processing refunds as needed Assemble food orders according to specifications, including packaging and condiments Maintain a clean and organized work area, including counters, register, dining room, restroom and exterior Follow all food safety and hygiene regulations and standards Collaborate with other team members to ensure smooth operations Count cash drawers and follow proper daily cash handling procedures What You Bring A genuine passion for hospitality, people, and guest satisfaction. • Self-motivation, a positive attitude, and a commitment to doing the right thing. • Flexibility to work evenings, weekends, and holidays as needed. • Reliable transportation and ability to work long/irregular shifts when required. • Physical ability to meet restaurant demands: standing, lifting, bending, squatting, reaching, sweeping, mopping, and working in varied temperatures. Ability to work in a fast-paced environment, multi-task, prioritize and organize while having a sense of urgency and attention to detail Valid driver's license. (Preferred) Grow Beyond the Grill At EYAS, we invest in our people because we know our success depends on yours. If you're ready to build a career - not just a job - and lead with purpose, we want to meet you. Ready to unlock your earning potential and lead a team you're proud of? Apply today and let's grow together. EHG and Burger King are equal opportunity employers and encourage all qualified applicants to apply.
    $18k-24k yearly est. 15d ago
  • Licensed P&C Customer Service and Sales Representative - Indian Land

    The Auto Club Group 4.2company rating

    Member service representative job in Landrum, SC

    Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale Take insurance payments (initial, installment, lapse, or reinstatement) Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Refer to agent when appropriate Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines Participate in a team environment to promote customer satisfaction and consistent service following the customer service model Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfill, maintain and service insurance policies Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; Taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $23-25.5 hourly 1d ago

Learn more about member service representative jobs

How much does a member service representative earn in Asheville, NC?

The average member service representative in Asheville, NC earns between $16,000 and $32,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Asheville, NC

$22,000
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