Member Service Representative Jobs in Barrington, IL

Job DescriptionDescription: $2,500 Signing Bonus* We are seeking a highly motivated and customer-focused individual to join our team as an Outside Customer Success Representative. In this role, you will be responsible for maintaining and expanding relationships with our customers, ensuring their satisfaction with our products and services. You will serve as the primary point of contact for customer inquiries, proactively address issues, and ensure that our customers derive maximum value from our products. This role also involves closely working with internal teams to support project management, track customer interactions, and provide regular feedback. Key Responsibilities: Customer Success: Drive the growth of our product lines within foodservice accounts. Develop and maintain strong customer relationships, acting as their primary contact for inquiries, issues, and support. Conduct regular check-ins with customers to assess needs, gather feedback, and log interactions. Educate customers on product features, best practices, and maximizing product lifecycle to ensure satisfaction and success. Work closely with the sales and marketing teams to identify growth opportunities and contribute to new product development. Track customer sales trends and provide actionable insights to support growth. Identify and qualify prospects to expand the customer base, working with the Inside Customer Success Representative(s) for order management. Regularly update the pipeline and customer interactions in Salesforce CRM. Project Management Support: Assist in managing customer-related projects, ensuring timely delivery and successful outcomes within scope. Work with cross-functional teams to ensure customer requirements and timelines are met. Communicate regularly with the Market Product Manager and Business Unit Manager to ensure project alignment and customer needs are met. Coordinate cross-functional teams, including engineering, production, and commercial, to meet project milestones. Work directly with Market Product Manager and Business Unit Manager on project progress. Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes. Prepare and proactively present project status reports to stakeholders, highlighting key achievements and addressing challenges. Ensuring stakeholder accountability by setting clear expectations and providing regular updates Identify potential project risks and develop mitigation strategies. Monitor and report on project risks, providing solutions to address any issues. Stakeholder performance reviews should be held regularly throughout the project's progress. Performance reviews are utilized to provide constructive feedback and promote continuous improvement. Why Work Here? Competitive salary Comprehensive benefits package, including medical, dental, and vision coverage Employee Assistance Program (EAP) Company paid life insurance 401(k) retirement plan with company match Generous paid time off (PTO) and 10 paid holidays, no waiting period Opportunities for personal and professional growth within the organization AFC's Core Values: D ETERMINED: Strive to continuously improve R ESPECTFUL & POSITIVE: Supporting each other and working well together as a team I NNOVATIVE: Forward thinking towards process improvement V OICE OF THE CUSTOMER: Delivering a consistent quality product, on time and complete E THICAL: Choosing to do the right thing. N IMBLE: Being flexible and responsive to challenges Requirements: Bachelor’s degree in business, Project Management, or a related field. Proven experience in customer success, project management, or a similar role Strong interest in cooking and familiarity with culinary trends and practices. Excellent communication and interpersonal skills, with the ability to build rapport with diverse customers. Highly curious and eager to learn, with a proactive approach to problem-solving. Confident in taking calculated risks to seize new opportunities or solve problems independently. Strong communication and negotiation skills internally and externally. Strong organizational and time management skills, with the ability to manage multiple priorities. Proficiency in project management tools and software. Ability to work independently and as part of a team, with a flexible and adaptable mindset. Highly personable, with the ability to connect authentically with customers and internal teams. Demonstrates empathy and active listening skills to understand customer needs and concerns. Willingness and ability to travel domestically and internationally up to 50% of the time. To apply: go to our website at ************************************* About AFC AFC Materials Group, based in Lake in the Hills, IL, is a global provider of high-temperature and non-stick solutions. Since 1988, we have focused on partnering with end users, distributors, and OEMs to solve their greatest production challenges. As a turnkey manufacturer, our capabilities include coating, converting, and fabrication of composite materials engineered for the most demanding applications. AFC has been a trusted name in the composites industry for over three decades. As an industry leader, we pride ourselves on our commitment to innovation, customer satisfaction, and delivering exceptional products to businesses across the nation. Join our team and be part of a company that values ambition and personal growth. AFC is an Equal Opportunity Employer, including disability/vets AFC is a Drug-free workplace *Signing Bonus is for direct hires only; it does not include current employees, re-hires or workers assigned/referred through a staffing agency. The signing bonus does not apply to seasonal workers or Interns. Bonus is paid as follows for employees working 34 or more hours per week: $500 after 30 days of employment, $1,000 after 90 days, $1,000 after 180 days; for employees working 28-33 hours per week: $375 after 30 days of employment, $750 after 90 days, $750 after 180 days; for employees working 20-27hours per week: $250 after 30 days of employment, $500 after 90 days, $500 after 180 days for employees working less than 20 hours per week: $125 after 30 days of employment, $250 after 90 days, $250 after 180 days. AFC also reserves the right to terminate, revoke, or amend the program at any time with or without notice.