Member service representative jobs in Broken Arrow, OK - 770 jobs
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Customer Service Representative
Blackhawk Industrial 4.1
Member service representative job in Broken Arrow, OK
is located onsite in Broken Arrow, Oklahoma*** WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer ServiceRepresentative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer ServiceRepresentative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customer service.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$25k-31k yearly est. 7d ago
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Customer Experience (CX) Representative - Intermountain Region
Airgas, Inc. 4.1
Member service representative job in Tulsa, OK
The Customer Experience Representative (CXR) is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as Customer Experience, Representative, Customer Service, Account Manager, Diversity, District Manager, Manufacturing, Retail
$28k-38k yearly est. 7d ago
Customer Relations Representative - State Farm Agent Team Member
Austin Brown-State Farm Agent
Member service representative job in Broken Arrow, OK
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$28k-36k yearly est. 7d ago
Customer Service Associate
Ace Mart 3.9
Member service representative job in Tulsa, OK
Job Title: Customer Service Associate - Help Power the Foodservice Industry
Reports to: Assistant Store Manager / Store Sales Manager
Classification: Hourly / Non-Exempt
Are you a relationship-builder who thrives in a fast-paced, customer-focused environment? At Ace Mart Restaurant Supply, our Customer Service & Sales Associates are trusted partners to chefs, restaurateurs, and foodservice pros. Your positive attitude, attention to detail, and ability to guide customers toward the right products make a real impact on their success-and ours.
This is more than a retail job. It's a people-first, solution-oriented role at the front lines of the foodservice industry.
What We Offer:
Work-Life Balance: Enjoy Sundays off to rest and recharge.
Employee Discounts: Save on a wide range of professional kitchen equipment and supplies.
Learning & Growth: Gain product knowledge and industry insight through hands-on training and mentorship.
Paid Time Off: Take the time you need with vacation and sick leave.
Comprehensive Benefits: Medical, dental, vision, and life insurance after 60 days.
Financial Security: Participate in our matching 401k program and plan for the future.
What You Will Do:
Deliver a standout customer experience by greeting every customer with energy, positivity, and a service-first mindset-whether in person, by phone, or via email.
Build lasting customer relationships by engaging in genuine conversations, earning trust, and becoming a go-to resource for restaurant and foodservice professionals.
Guide purchasing decisions by listening carefully, identifying customer needs, and recommending the right equipment and supplies to support their success.
Drive in-store sales by confidently promoting featured items, offering cross-sell suggestions, and ensuring customers leave with solutions-not just products.
Follow up with intention by checking in with customers post-purchase and using follow-through to turn one-time buyers into repeat business.
Support seamless service by offering carry-out assistance, coordinating deliveries, and stepping in to solve problems with professionalism and urgency.
Maintain a clean and organized store that invites customers to browse, with well-stocked shelves, clear displays, and a polished presentation.
Collaborate with a high-energy team by sharing product knowledge, supporting teammates, and participating in ongoing training to grow your impact.
What You Will Need:
A People-First Mindset: Friendly, helpful, and customer-focused in every interaction.
Sales Savvy: Confident recommending and selling products that fit customer needs.
Strong Communication: Clear, professional communication in person, by phone, and through email.
Time Management: Able to multitask, prioritize, and stay organized during peak store hours.
Physical Stamina: Stand and walk for extended periods, lift up to 50 lbs. regularly, and use computers/registers comfortably.
Education & Experience: High school diploma or equivalent preferred. Prior retail, sales, or foodservice experience is a plus-but we'll train the right person.
Join us as a Food Enthusiast & Customer Service Specialist and become an essential part of our team dedicated to delivering an exceptional experience to our valued customers. Ace Mart Restaurant Supply is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Your culinary passion and customer-focused approach will help us continue to create a haven for food enthusiasts.
$20k-25k yearly est. 7d ago
Customer Service Representative
AEG 4.6
Member service representative job in Tulsa, OK
Customer ServiceRepresentative - Ascension St. John Sportsplex (FC Tulsa Training Facility) Department: Guest Services / Facility Operations Reports To: Operations Manager Employment Type: Part-Time or Full-Time (Event-Based) About Ascension St. John Sportsplex
Ascension St. John Sportsplex, part of the FC Tulsa Training Facility, is Tulsa's premier multi-sport and entertainment complex. The Sportsplex hosts a wide variety of tournaments, leagues, and community events throughout the year, providing a vibrant and family-friendly atmosphere for athletes and guests alike.
This is a rare opportunity to combine operational leadership with community impact, joining a dedicated team committed to delivering exceptional service and experiences across Tulsa's leading sports and entertainment destination.
Position Summary:
The Customer ServiceRepresentative is the face of Ascension St. John Sportsplex, responsible for providing excellent guest service, assisting with event operations, and ensuring all visitors have a positive and efficient experience. This position supports front desk operations, responds to guest inquiries, manages facility check-ins, and coordinates with event staff to ensure smooth daily operations.
The ideal candidate is personable, organized, and thrives in a fast-paced, sports-driven environment.
Key Responsibilities:
Greet guests, teams, and visitors in a professional and friendly manner.
Serve as the first point of contact for phone calls, emails, and in-person inquiries.
Assist with player, coach, and team check-ins for tournaments, leagues, and facility rentals.
Manage cash and card transactions for entry fees, concessions, or merchandise sales.
Maintain a clean, organized, and welcoming front desk and lobby area.
Provide event and facility information to guests, including schedules and directions.
Support event staff with operational needs such as registration, signage, or setup.
Communicate effectively with management and coworkers to ensure consistent service delivery.
Uphold facility policies and help maintain a safe and enjoyable atmosphere for all participants.
Requirements:
High school diploma or equivalent required; some college coursework preferred.
Previous customer service, front desk, or hospitality experience preferred.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a busy environment.
Basic computer proficiency and comfort using scheduling or POS systems.
Willingness to work evenings, weekends, and holidays as required by event schedules.
Positive, team-oriented attitude and professional demeanor.
Reliable transportation and punctual attendance are essential.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
Do you have prior customer service, hospitality, or front desk experience?
Have you previously worked in a sports or recreation facility?
Are you comfortable working evenings, weekends, and holidays as required by event operations?
How would you describe your approach to providing excellent customer service in a fast-paced environment?
$27k-34k yearly est. 7d ago
Customer Service Rep
Langley Management 4.5
Member service representative job in Broken Arrow, OK
Full-time Description
Tower Loans is looking for a positive, energetic, team-oriented person to join our team in Broken Arrow, OK. Canidate should have attention to detail, a drive to succeed in all aspects of the business.
Competitive Salary
Bonus earning opportunities.
$26k-32k yearly est. 60d+ ago
Sales & Service Representative
MRC Services Co 4.6
Member service representative job in Tulsa, OK
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
The Sales & ServiceRepresentative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & ServiceRepresentative creates and/or enter quotes, process customer orders, and resolve customer issues. The Sales & ServiceRepresentative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Key Duties & Responsibilities
Individual must be able to perform the essential duties with or without reasonable accommodation.
Respond to customer requests for quotes by sourcing products from existing Company inventory or buying them externally.
Build quotes that simultaneously create value for the customer and profitability for MRC Global.
Identify and actively pursue sales opportunities to contribute to overall sales growth.
Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
Communicate status proactively with the customer and adjust product sourcing efforts if needed.
Proactively respond to customers' needs and concerns with options by using a problem-solving approach.
Validate that products specified in customers' quote requests are permitted per their respective approved manufacturer's list (AML) or other customer-provided specifications.
Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
Required Experience
One (1) or more years' experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales.
Skills & Abilities
Competent in the use of computers and software applications.
Ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to effectively present information in one-on-one and small group situations.
Attention to detail; works with a sense of urgency.
Working Conditions
Frequent driving/traveling.
Able to interact with others frequently.
Most work is performed at a desk or in front of a computer.
Able to sit/stand for long periods of time.
For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
California Employee Data Collection Notice
$27k-32k yearly est. Auto-Apply 60d+ ago
Customer Service Rep
Collabera 4.5
Member service representative job in Tulsa, OK
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
We are looking for Agents licensed in Health, Accident and Life to help take calls for our Life and Dental Leads.
They will be speaking with the customer and getting them to the correct area for their needs.
Qualifications
Need someone with good phone etiquette and Call Center Experience.
Experience with Life or Dental Sales is helpful
Additional Information
To know more or discuss regarding this opportunity, please contact:
Nishita Honest
************
*******************************
$25k-31k yearly est. Easy Apply 60d+ ago
Client Service Representative at Southside Veterinary Clinic
Glenwood City Veterinary Clinic
Member service representative job in Bixby, OK
Practice
Since June of 1982, The Southside Veterinary Clinic has been here serving Bixby, Broken Arrow, Glenpool, Haskell, Jenks, Mounds, and the surrounding communities.
We are equipped to provide dog or cat wellness care, dental cleaning, x-rays, and routine spay and neuter as well as other surgeries. We also provide high rated boarding services at our onsite kennel.
More about the Role
Reporting into the Practice Manager, the Client ServiceRepresentative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. This is a Part-time position.
Mon - Fri: 8:00 am- 5:30 pm
Sat: 8:00 am - 12:00 pm
(Only 1st and 3rd Saturdays of the month)
Sun: Closed
Pay $14 - $16
Competencies
Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications
Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range USD $14.00 - USD $16.00 /Hr.
R10081393 CX Customer Experience (Accounts Receivable) Representative (Open)
We are looking for you!
This role is a hybrid role in Tulsa, OK
Quentin Chavis Jr. / *************************** / ************
The Customer Experience (CX) Representative is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as well as various other customer issues. The CXR will effectively communicate and support the Division's collection goals, while providing quality customer service.
Identify account risks, potential credit problems, spotting AR trends, disputes, and other customer issues. Service oriented, effective communications, follow up skills, critical thinking, team player, conflict resolution skills, adaptability, active listening, decision making, extreme ownership, and empathy.
Communicates potential risks to CX Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).
Escalate significant matters to Accounts Receivable Supervisor and up.
Contact customers regarding invoices/accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
Review/release/escalate sales on a routine basis throughout the work day.
Prioritize portfolio so collection efforts result in maximum benefits. Watch for key indicators when a customer account is falling behind, becoming delinquent.
Maintain quality relationships with branch managers, account managers, district managers and AVPs. These relationships can be critical with collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.
Documentation is critical, log conversations, e-mails and other communications. Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
Identify errors and discrepancies on customers' accounts. Create, investigate, and resolve disputes from beginning to end.
General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing
Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.
________________________Are you a MATCH?
Required Qualifications:
High School Diploma/GED required
Prior experience in credit & collections, accounts receivable, finance and/or related field
Proficient in Google suite applications and Microsoft Office (Word, Excel)
A strong “customer service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals. Ability to build positive relationships and strive to understand customer's needs, both internal and external.
Preferred Qualifications:
Associate's degree in Business, Accounting or related-field preferred
Prior experience with SAP or an ERP system is highly preferred
Bilingual (Spanish) a plus, but not required.
________________________
Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.
_________________________
Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.
_________________________
Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
_________________________
California Privacy Notice
$31k-48k yearly est. Auto-Apply 37d ago
Service BDC Representative
Nelson Nissan
Member service representative job in Broken Arrow, OK
Greeting guests
Answering the phone
Booking appointments
Setting next service appointments
Efficiently using Dealertrack & Xtime scheduler while checking in new cars when needed
Making follow up calls to make sure our guests had an amazing experience after their recent service visit
Keeping track of the loaner car program
Setting guests up in loaner vehicles while making sure we maximize our loaner utilization.
We are looking for someone who is positive, joyful, and passionate about maintaining customer satisfaction!
Salary: $20.00/hour
We offer excellent compensation packages:
Excellent company-sponsored medical, dental, and vision coverage options
Industry leading 401K with company matching contributions.
Life Time and other gym membership discounts.
Paid time off and paid volunteer time off.
About Us:
Nelson Automotive Group is currently operating out of Oklahoma and Tennessee. We are a Company with a vision of creating an unparalleled business culture and consumer experience. Our founder, Robert Nelson, originally established Nelson Auto Group in Broken Arrow, Oklahoma in 1989 as a company built on faith in Christ and high standards of customer service.
Here at Nelson Auto Group, we have four core values that shape everything we do: trust in God, attitude of excellence, character, and loyalty. These values translate to the belief that our customers and employees are like family and have a part to play in the vision. Therefore, we desire to hire and train a committed team of employees that lead the way in expressing our vision and making good on our promise that “We'll Make a Believer Out of You.”
Nelson Auto Group is an Equal Opportunity Employer.
$20 hourly Auto-Apply 60d+ ago
Member Service Representative (Overnight)
Undefeated Tribe Operating Company LLC
Member service representative job in Broken Arrow, OK
Job DescriptionMEMBER SERVICESREPRESENTATIVE (OVERNIGHT)
Front Desk Associate
Part Time or Full Time, Hourly
Job Family: Club Staff
Reports to: Managing Partner / Assistant General Manager
Looking for a memberservicesrepresentative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe.
Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery.
From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It's vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.
Position Overview
The MemberServicesRepresentative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.”
You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit-chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks. Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history.
Responsibilities
Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
Assists with membership, retail and tanning product sales
Promotes membership privileges including tanning, group fitness, small group training and childcare
Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards
Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
Answers phones in a courteous, helpful, professional manner
Communicates special events to members and guests
Facilitates all member requests or forwards to a manager
Maintains a professional and courteous disposition
Is an expert in all club facility, services, programs and schedules/hours of operation
Maintains a clean and organized work area
Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
Performs opening and closing checklist and duties
Required Skills & Experience
Minimum 1 year of experience in a service-oriented position preferred
Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
Strong customer service orientation
CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
Must be able to lift or move up to 50 lbs
Physical effort required for daily duties include prolonged standing and walking
Education Requirements
High school diploma or GED required
Compensation (Hourly)
$12-14/hour + Commission
Benefits
PTO
Subsidized health insurance coverage (health, dental, vision) for full time positions
Basic Life and AD&D
HSA
Short-term disability
Free gym membership
Travel
No travel required
EQUAL OPPORTUNITY EMPLOYER
UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.
$12-14 hourly 8d ago
Member Service Representative (Teller)
Communication Federal Credit Union
Member service representative job in Broken Arrow, OK
Our Benefits * $1,000 New Hire Welcome Bonus after 90 days * Competitive Pay with advancement opportunities * Yearly Performance Incentive * 11 Paid Holidays * Paid Time Off (Starting at 16 days per year with Years of Service Increases * 200% 401(k) Match up to 5%
* Medical Plans with a $5.00 Employee Only Per Pay Period Plan
* Dental, Vision, Short-Term Disability Insurance
* Hospital and Accident Indemnity Plans
* Employer paid Basic Life and AD&D Insurance
* Employer paid Long-Term Disability Insurance
* Flexible Spending Accounts- Medical and Dependent Care
* Tuition/ Educational Assistance
* Employee Perks and Discounts
Communication Federal Credit Union has proudly served its' members for over 85 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. We are committed to our local communities, providing financial education, and supporting local organizations.
We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.
As a MemberServiceRepresentative, you will deliver exceptional member experiences by providing prompt, efficient and courteous memberservice and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the Credit Union. Serves as front-line contact for most member dealings at the Credit Union.
What You Will Do:
Accurately process teller transactions, including deposits, withdrawals, and loan payments.
Front line contact to build relationships with Communication Federal Credit Union members.
Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
Work Schedule: Shifts begin 7:30am, latest ends 6pm; Monday-Friday & rotating Saturdays
Our Ideal Candidate:
* Collaborative teammate with excellent interpersonal and communication skills.
* Great listener with strong desire to help people.
* Ability to accurately process transactions and requests.
* Thrive handling multiple tasks in fast paced, service-oriented environment.
* Embrace new opportunities with strong initiative to accomplish tasks.
Education and Qualifications
High school diploma or G.E.D. required
Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
Prior cash-handling experience preferred.
Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.
$20k-28k yearly est. 6d ago
Member Services Representative- Weekend Evenings 3-10pm
Excel Fitness
Member service representative job in Broken Arrow, OK
Grow with us!
We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!
But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
What are you waiting for?
APPLY TODAY!
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include:
Check members into the system.
Take prospective members on tours then assist them with the new account sign-up process
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Detailed cleaning in all areas of the facility.
Qualifications/Requirements
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
People with positive mental attitudes excel here!
Customer service background preferred.
Punctuality and reliability is a must.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter commercial cleaning products during shift.
Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols.
Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
Squeaky Clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
Every Team Player receives a FREE Planet Fitness Black Card Membership
Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
Compensation: $10.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
$20k-28k yearly est. Auto-Apply 60d+ ago
Customer Service Rep - Part Time
Metropolitan Tulsa Transit Authority 3.6
Member service representative job in Tulsa, OK
About MetroLink Tulsa:
MetroLink Tulsa is the public transportation provider for the Tulsa area, offering fixed-route bus service, paratransit, and on-demand rides to help people get where they need to go. At Metrolink Tulsa, we're not just about moving people from point A to point B; we're about connecting lives, building community, and making every ride a positive experience! We're a team that believes in the power of reliable transportation to transform daily routines and empower our city. If you're ready to make a real impact, one friendly ride at a time, you've found your destination!
Are you a natural problem-solver who enjoys helping others? Do you have a knack for turning a simple question into a great customer experience? MetroLink Tulsa is looking for a Customer ServiceRepresentative to be the welcoming voice of our transit system. In this role, you will be a vital link between our community and the services they rely on every day. You'll use your expertise and positive attitude to help people navigate the city, get where they need to go, and feel confident in our services.
What You'll Do:
Be a Transit Expert: You'll be the go-to person for all things related to MetroLink Tulsa's services. Whether it's a call, an email, or an in-person question, you'll provide accurate information on bus routes, schedules, and policies.
Guide and Educate: You'll help passengers plan their trips, find bus stops, and even suggest alternative ride options when needed. Your goal is to make using public transit simple and stress-free.
Listen and Solve: You will handle customer inquiries and concerns with professionalism and courtesy, ensuring every person feels heard and respected. When a complaint or complement comes in, you'll be the one to document it.
Connect with the Community: You'll build relationships with people from all walks of life, from daily commuters to first-time riders. Your friendly and helpful demeanor will make a real difference in their day.
Maintain Your Skills: You'll stay proficient in MetroLink Tulsa's computer software to efficiently manage information and assist customers. You'll also work closely with your team and management to stay up to date on all policies and procedures.
What You'll Need to Succeed:
Knowledge of Tulsa: A strong understanding of the Tulsa area, including addresses and nearby streets, is a plus.
Communication Skills: You must be an excellent communicator-both verbally and in writing-with a friendly and professional tone. Must have excellent computer skills.
Problem-Solving Abilities: The ability to think on your feet, multitask, and manage your time effectively is essential.
A Positive Attitude: We are looking for someone who is courteous, patient, and has a great attitude toward every person they interact with.
Availability: Must be willing to work evenings, nights, weekends, and some holidays as needed.
Why This Position is Fulfilling
This isn't just a job where you answer phones; it's a role where you have a direct and tangible impact on your community. Every call you answer helps someone get to their job, a doctor's appointment, or home to their family. You are a crucial part of the system that keeps the city moving.
You'll be a source of calm and clarity for people who may be feeling stressed or lost. By providing accurate information and a helpful attitude, you'll not only solve their immediate problem but also build trust in a vital public service. You will feel a genuine sense of purpose knowing that your work contributes directly to the well-being and mobility of the residents of Tulsa and surrounding areas. This is an opportunity to make a real difference, one conversation at a time.
Great Benefits!
Free Employee Health Insurance, Long Term Disability, Life Insurance
Vision, Dental and Supplemental insurance available
Pension & 457b retirement
Vacation, Sick & Holidays
The preceding description is intended to describe the general content, identify the essential functions, and set forth the performance of this job. It is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. EOE/AA and Drug Free.
$24k-31k yearly est. Auto-Apply 8d ago
Customer Service - Customer Service Representative 105-1066 (M-F 8am-5pm)
Community Care 4.0
Member service representative job in Tulsa, OK
Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer ServiceRepresentative will be customer focused, detail oriented and results driven. The most successful Customer ServiceRepresentatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change.
KEY RESPONSIBILITIES:
Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies.
Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.
Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract.
Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.
Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.
Provide interpretation services for all product lines via the contracted language line service as appropriate.
Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.
Effective problem resolution skills that demonstrates balance of company and customer needs.
Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.
Joining a team of Customer ServiceRepresentatives and building a positive relationship of teamwork, trust, reliability and excellence.
Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Perform other duties as assigned.
QUALIFICATIONS:
Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.
Ability to resolve conflict and diffuse tension
Strong time management skills and decision- making skills.
Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.
Ability to work under stress with production and quality standards.
Proficient in Microsoft Office applications.
Highly organized and attentive to detail.
Flexibility, ability to adapt to change.
Successful completion of Health Care Sanctions background check.
Bilingual skills a plus.
EDUCATION/EXPERIENCE:
High school diploma or equivalent required
1-year customer service experience with direct interactions with customers
Contact center or medical field experience preferred
$24k-30k yearly est. 10d ago
Client Service Representative at Village Vet Animal Clinic
Village Vet Animal Clinic
Member service representative job in Broken Arrow, OK
Practice
Village Vet Animal Clinic is a full-service veterinary hospital in Broken Arrow, OK, offering compassionate care to animals of all species - dogs, cats, and non-domestic pets including rabbits, ferrets, pocket pets, reptiles, and amphibians.
We were founded in 1986 and has served the Broken Arrow community every day since. At one time, Village Vet Animal Clinic was one of the only practices offering exotic pet medicine.
We provide preventative medicine, dental care, diagnostics, and soft tissue surgery on all species that we treat. We offer radiography, dental radiography, and ultrasound services.
More about the Role
Reporting into the Practice Manager, the Client ServiceRepresentative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Mon - Fri: 7 AM - 7 PM
Sat: 8 AM - 1 PM
Sun: Closed
Pay: $14 - $16
Competencies
Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications
Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range USD $14.00 - USD $16.00 /Hr.
$14-16 hourly Auto-Apply 13d ago
Customer Service Representative
Vero Networks 4.2
Member service representative job in Tulsa, OK
Department: Network Operations
Reports To: Supervisor, Customer Service
As a Customer ServiceRepresentative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The Customer Service team handles all incoming tasks such as onboarding new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.
RESPONSIBILITIES
High School diploma or GED
Strong critical thinker
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
Ability to organize and prioritize work and adapt to changes quickly.
Self-guided approach to learning and gaining knowledge in addition to company provided training.
Self-motivated with the ability to work in a fast paced, team-based environment.
Ability to effectively solve problems or escalate issues as needed.
Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary
Bilingual a plus
CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.
REQUIRED QUALIFICATIONS
High School diploma or GED.
Strong critical thinker.
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
Ability to organize and prioritize work and adapt to changes quickly.
Self-guided approach to learning and gaining knowledge in addition to company provided training.
Self-motivated with the ability to work in a fast paced, team-based environment.
Ability to effectively solve problems or escalate issues as needed.
PREFERRED QUALIFICATIONS
Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary.
Bilingual a plus.
JOB DETAILS AND PHYSICAL REQUIREMENTS
This has no travel requirements.
Must be authorized to work in the United States.
This is a staff position.
This is a Nonexempt position.
This is a Full-Time position.
This is a Hybrid position. Will start remote but will require to be on site within a few months.
The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
$22k-32k yearly est. Auto-Apply 49d ago
Cust Service Rep - Integrated Supply
Vallen
Member service representative job in Broken Arrow, OK
Why Join Our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.
Benefits at Vallen
* Medical, Dental, and Vision Insurance
* Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
* 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
* Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
* Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
* Health Care and Dependent Care Flexible Spending Accounts
* Paid Time Off (Vacation and Sick Days): 80-160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
* Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
* Employee Assistance Program
* Employee Resource Groups for networking and team building
* Tuition Reimbursement Program
* Employee Referral Program
* Safety shoe and safety glasses reimbursement (based on position)
* Employee discounts through BenefitHub
* Advancement opportunities
* Vallen complies with all minimum wage laws
* We accept applications on an ongoing basis
Position Summary:
Join our exciting & dedicated team at Vallen as a Customer ServiceRepresentative (CSR). In this position, you will work at a customer location and are responsible for providing exceptional service to Vallen's customers by purchasing products, goods, and materials that meet the organization's exceptional standards of price, quality, timing, and reliability of supply.
Essential Job Duties and Responsibilities:
* Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen's purchasing strategies.
* Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
* Place purchase requisitions and vendor purchase orders.
* Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
* Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
* Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
* Communicate with vendors to resolve problems with timeliness and product quality.
* Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
* Research and resolve account payables nonconformance with suppliers.
* Identify opportunities for and document customer cost savings.
* Follow all Vallen and customer Standard Operating Procedures.
* Adhere to operating practices; ensure worksite is professional, clean and neat always.
* Perform other duties as assigned.
Job Qualifications:
* High school diploma or equivalent. 1+ years of experience in the field of Procurement preferred.
* Excellent customer service.
* Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
* Self-starter with the ability to work independently.
* Strong attention to detail and accuracy.
* Demonstrated strong attention to detail, organizational and execution skills.
* Proficiency with MS-Office products.
* Strong verbal and written communication skills.
* Willing to learn
Work Environment & Physical Demands:
* Long periods of time working on a computer and performing repetitive key-boarding activities.
* Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
* Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
* Overtime hours may be required with little advanced notice.
* While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.
Stay up to date with Vallen, and follow us on LinkedIn, Facebook and Twitter.
Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity
$23k-32k yearly est. 46d ago
Client Service Representative-FT
Frontier Justice 4.0
Member service representative job in Jenks, OK
Full-time Description
The Frontier Justice Client ServiceRepresentative is required to have top notch client service skills and product knowledge, across departments. The Client ServiceRepresentative plays a crucial role in ensuring client satisfaction and maintaining positive relationships between Frontier Justice and its clients The Representative helps clients with complaints and questions, gives information about products, and services,
PRIMARY ACCOUNTABILITIES
Client Interaction:
Communication: Engage with clients through various channels such as phone calls, emails, live chat, or in-person interactions.
Inquiries: Respond to client inquiries, concerns, and complaints in a professional and timely manner.
Problem Resolution: Address and resolve client issues or complaints, aiming to provide a satisfactory solution.
2. Product/Service Knowledge:
Expertise: Develop a deep understanding of the company's products or services to effectively address client needs and provide accurate information.
Education: Educate clients on the features and benefits of products or services.
3. Documentation:
Record Keeping: Maintain detailed records of client interactions, transactions, comments, and complaints.
4. Order Processing:
Assistance: Assist clients with placing orders, tracking shipments, and processing returns or exchanges.
5. Cross-Selling and Up-Selling:
Opportunities: Identify opportunities to cross-sell or up-sell products or services to existing clients.
6. Problem-Solving:
Analysis: Analyze client issues to identify patterns and provide feedback to improve products or services.
Collaboration: Work with other departments to resolve complex client issues.
7. Client Satisfaction:
Surveys: Conduct client satisfaction surveys to gather feedback and assess overall satisfaction levels.
Retention: Work towards client retention by ensuring a positive client experience.
8. Administrative Tasks:
Data Entry: Enter and update client information in databases.
Reports: Generate reports on client interactions and feedback.
9. Compliance:
Adherence: Ensure compliance with company policies and procedures in all client interactions.
10. Training and Development:
Self-Improvement: Stay informed about product updates and industry trends through training sessions.
Feedback: Provide feedback to management regarding client concerns and trends.
11. Team Collaboration:
Coordination: Collaborate with other team members and departments to enhance overall client experience.
12. Quality Assurance:
Monitoring:
RELATIONSHIPS
Establish and ensure collaborative, supporting relationships within the entire organization.
Establish and maintain positive, effective relationships with key resources, including VIP members, clients, and the general public.
Ability to deal, address and diffuse difficult or tense situations in a confidential and professional manner.
ESSENTIAL FUNCTIONS/ KEY COMPETENCIES
Strong understanding of Microsoft Office products and various social media platforms.
Being able to multi-task and keep several clients at a high level of customer service at a time.
Follows all store procedures and protocols, especially related to accuracy in the POS system and regarding loss prevention.
Requirements
EDUCATION
High school degree
College degree/hours preferred.
EXPERIENCE
Preferably 1-2 years of Customer Service experience.
OTHER
Normal overtime/extended work hours.
Must be able to physically audit and inspect all operations.
Salary Description $15 Hourly
$15 hourly 60d+ ago
Learn more about member service representative jobs
How much does a member service representative earn in Broken Arrow, OK?
The average member service representative in Broken Arrow, OK earns between $17,000 and $32,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Broken Arrow, OK
$23,000
What are the biggest employers of Member Service Representatives in Broken Arrow, OK?
The biggest employers of Member Service Representatives in Broken Arrow, OK are: