Member service representative jobs in Buffalo, NY - 477 jobs

Customer Service Representative- Regular Full Time Buffalo, NY Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal's outside sales team's customers, delivering the highest level of proactive customer service while maintaining workflow. Duties and Responsibilities: Working through our CRM, acknowledge all requests within a 2hr timeframe. Process customer orders, returns, exchanges, back-order updates, and contract pricing. Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving. Coordinate expedites & obtain proof of delivery. Process new item requests (NIR) submitted by Sales team. Proactively update and increase product knowledge. Promote company events and services through all points of contact with our customers. Perform general data entry functions in addition to those listed above. Proactively work with all internal departments to provide excellent service to our customers. Work with your manager to improve workflow and processes. Skills and Requirements: You have a passion for the “Customer Experience” and helping business become more successful. 2+ years of office support in a customer service role is preferred. Solid computer and multitasking skills, Microsoft Office and CRM. Exceptional communication skills, both written and verbal. Excellent organizational and time management skills. Strong decision making and analytical abilities. Must be able to pass a NON-DOT drug screen and physical. Customer facing coverage for retail store when needed. Ability to lift 30 lbs. - 50 lbs. on a repetitive basis. Able to climb ladders on a repetitive basis. High School diploma / GED equivalent. The ability to work 5 days a week, Mon.-Fri., 8:30-5pm. Benefits: Medical benefits. Dental & vision benefits. Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance). Company provided life insurance policy. 401K. Paid time off. DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled. Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.

CROWN Cork & Seal USA, Inc. , a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: * Providing problem-solving leadership on technical and quality matters relating to food can and end performance * Managing the overall technical interface between the Food Division and their customers * Support customers in all technical aspects of the business including current packages and new package development * Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions * Interact directly with customer and internal manufacturing operations * Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers * Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: * BA/BS degree in Food Science, Engineering, Packaging or a related discipline * 2+ years in a packaging manufacturing environment, food production or a similar industry. * Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. * Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. * Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. * Demonstrated ability to effectively manage multiple projects to completion * Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual * Well organized and detail oriented with good time management skills * Strong PC skills are a must, especially using Word, Outlook, and Excel. * Committed to on-going personal development and career growth * Knowledge and/or certification in Six Sigma is a bonus Physical Requirements * While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. * The associate may lift and/or move up to 30 lbs. * Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions * Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. * While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. * The associate may be exposed to a wide range of temperatures. * The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).

Company: NOCO Energy Corp Residential Customer Service Representative Compensation: $20.00-$25.00 per hour Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused. At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today. What We Are Looking For The NOCO Residential Customer Service Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to our NOCO HVAC customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review What You Will Do * Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services. * Work directly with customers to provide solutions and recommend home products and services to fit their needs. * Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff. * Provide information on services offered, pricing, and scheduling availability. * Collect and enter orders for new or additional products or services. * Make outbound calls to customers to confirm appointments, provide updates on service timings, and inform them of any changes or delays. * Follow up with customers post-service to ensure satisfaction and address any further concerns. * Initiate outbound calls to follow up on service completion, gather customer feedback, and promote additional services or maintenance plans. * Update customer information and service histories in the company's database. * Act as a liaison between customers, technicians, and the company's management team. * Coordinate and schedule technicians for service calls, maintenance, and install. * Monitor technicians' locations and statuses to ensure efficient routing and timely arrival at job sites. * Adjust schedules in response to emergencies or urgent service requests. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need * High school diploma or equivalent * 2-3 years of customer service, preferably in HVAC or related industry * Dispatching experience preferred * Ability to confidently make outbound calls, handle potential objections, and engage customers effectively * Excellent communication skills including active listening * Service-oriented and able to resolve customer grievances * Proficient computer skills with the ability to learn new software * Good time management skills to prioritize and plan work activities * Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior. * Has a service orientation; is actively looking for ways to help people. * Identifies and resolves problems in a timely manner * Reacts well under pressure and treats others with respect * Works efficiently and effectively, both independently and as a team to ensure call standards * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. What We Offer * Competitive compensation package * Generous medical insurance offerings * Dental and vision plans * Company-paid life insurance * Company-paid short-term disability * 401(k) with company match * Health savings accounts * Generous Paid Time Off policies * 7 paid holidays * Employee and family assistance program * Company-paid training * Safety incentives * Years of service incentives

Timeline: We are seeking students who can commit to working 2-3 semesters in a row. Students will need to get trained and can work part-time Fall 2025, and Spring 2026 Summer 2026 semesters. OBJECTIVE Working under general direction, perform a diverse set of duties of an administrative nature requiring a high degree of precision, accuracy and confidentiality for the schools and department of Access Services at CWRU. These functions include processing parking assignments, ID cards and key requests for faculty, staff and students utilizing multiple databases to include Lenel, HARLD, a POS system, and the T2 system. Relying on parking sales and utilization reports, as well as University policy and procedure, the access services specialist will ensure a timely response and resolution to daily student parking requests and issues while providing outstanding customer satisfaction. The ability to learn new software and complex processes quickly and easily is required. ESSENTIAL FUNCTIONS * Communicate with dignity and respect - On a daily basis, the access services specialist will be expected to independently interact with students about issues related to parking, student IDs and badges, and access to a variety of locations across the university. These student-driven inquiries can occur via phone calls, emails, and in-person and are an opportunity for the access services specialist to utilize critical thinking skills to problem solve and troubleshoot towards a positive outcome while demonstrating the ability to balance between policy and/or practice and exceptions and determine when to escalate matters. (20%) * Maintain Contractual Agreements - Access Services is a distribution point for the sale of RTA stickers to students. Access Service Specialists will need to be well-versed in the RTA program eligibility and requirement language and comfortable communicating to students when they may or may not meet eligibility requirements. (20%) * Verification of Data Captures - Access Services is responsible for obtaining and maintaining images and data uploads into the university database before a university identification card (ID) can be issued. The Access Services Specialist must be able to review and verify documentation and enter accurate data into the ID system at the time a university identification card (ID) is being issued in accordance with university policy. (20%) * Issue Parking Permits - The Specialist is responsible for understanding the various types of parking permits available to university customers, for ensuring these permits are available for in-person and online sales, for completing sales via cash or credit card transactions, and for escalating issues reported to Access or Parking Services by permit holders in a timely and appropriate manner. Additionally, all data related to permit transactions must be accurately and timely entered into the point-of-sale terminal (POS) and the parking management program in accordance with university parking policy. (20%) * Reconciliation of Daily Accounts - The Specialist is responsible for performing a detailed account review that reconciles daily receipts against each transaction logged in our POS and parking management system. (5%) * Troubleshoot and Escalate - The specialist follows policy and procedures to resolve common issues students experience with their ID's and parking permits. The specialist also understands when matters should be escalated to supervision and communicates regularly with their team to ensure matters marked for escalation are followed-up on and marked completed. (5%) * Work Collaboratively - The specialist reviews policies and procedures and training resources regularly for efficiency. They demonstrate consistency while seeking out opportunities for improvement; ensuring future issues or problems for students are met proactively. Other projects as assigned to assist the department. (10%) NONESSENTIAL FUNCTIONS * Immediately advise supervisor of any issue that prevents a student from accessing parking, housing, or other university-related benefits. * Provide excellent customer service skills while answering phones and directing students in-person at the Tinkham Veale University Center (aka the Tink). * Perform other projects and duties as assigned. CONTACTS Department: Continuous contact with the Assistant Director of the Student Access Services Center and the Team Lead of Access Services to keep apprised of all urgent requests and situations or to request assistance in resolving issues and concerns. Students: Daily, face-to-face contact with student customers for parking, IDs, keys, CaseOneCard transactions and access. SUPERVISORY RESPONSIBILITY No supervisory responsibility. QUALIFICATIONS * Ideally, the candidate will have 2 to 5 years of customer service experience. If no experience, the candidate will be able to demonstrate the ability to communicate to customers effectively and politely, and a genuine desire to work in a customer service role helping students. REQUIRED SKILLS * Self-starter with the ability to work independently and function with minimal supervision. * Displays initiative, enthusiasm, and a strong sense of responsibility. * Ability to meet consistent attendance and take ownership of assigned projects. * Ability to pay particular attention to detail, particularly in accounting functions and a good understanding of computers with experience in Microsoft Word, Excel, email, browsers, and Internet searches. Knowledge of basic terminology related to computer hardware and software. * Excellent communication skills. Especially on the phone and in-person; talking to others to convey information effectively. * Must have the ability to work with a complex set of standards, procedures, and terminology, applying significant attention to detail, accuracy, and verification. Ability to learn new skills and systems. * Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite, and readily understood. * Consistently models high standards of honesty, integrity, trust, openness, and respect for the individual. Must have the ability to use discretion and good judgment on sensitive and important matters. WORKING CONDITIONS General office environment; walk up customer service counter. Please submit a resume and cover letter. Estimated start date: Mid October 2025. Pay Range: 17.60 (UG) -(20.13) Grad

Job Description Who We Are OneBridge Benefits was founded in 2013 by members of its current leadership team who had the vision to create better technology to support account-based health plans. Fast forward to today and we continue to be in growth mode, as a premier healthtech company servicing over 250,000 participants with over 2 billion dollars in health accounts. In becoming part of the OneBridge Benefits team you would be joining a group of bright, driven, and creative individuals. We have built an environment that creates opportunities for our people to serve greater roles within specialized teams as we never lose sight of the pursuit of individual passions. We strive to go above and beyond, and embrace open communication, collaboration, and flexibility to achieve our mission. Check out our careers page for more information on the Company and our Core Values: onebridgebenefits.com/careers/ Your Opportunity with Us: Our Customer Service Representative is part of our Customer Care Center and has an integral role in providing excellent customer service to our participants. This position may require flexibility in shift scheduling. A successful candidate would be ready to embrace the following key responsibilities: Takes pride in providing each participant with an outstanding experience Timely resolve participant issues, complaints, and inquiries Handle participant inbound and outbound calls by listening to participant needs and providing supportive solutions, along with capturing call log notes Inform clients and employers about upcoming changes or situations that impact their accounts Develop a thorough understanding of the Company's products and solutions to be able to guide callers through troubleshooting, navigating the company online portal and mobile applications Communicate, coordinate and team with other departments when needed to assist with solving participant issues Ability when the need arises to reprocess transactions within the system while on the phone with a participant Process forms and adjustments as directed by the participant Review and apply appropriate action to incoming documents from participants and employer groups Help train new employees and thoroughly share our internal customer service policies Analyze data, from reports and system information, to identify and resolve errors prior to final substantiation Consistently maintain production standards based on metrics and processing goals Meet or exceed quality standards for entered information A strong candidate would have the following qualifications and skills: Completed High School Diploma or equivalent Six months of customer service experience in a healthcare related or social services setting, or a combination of experience preferred Excellent written and verbal communication skills Ability to listen to a customer issue with an approach that de-escalates the situation High quality and accurate data entry skills Strong attention to detail and highly organized Individually driven as well as dedicated to working collaboratively with the team Ability to meet all department goals to include accuracy and productivity Strong analytical, problem-solving, and decision-making skills Proficiency in Microsoft Office products Flexibility to work additional hours as needed The OneBridge Way At OneBridge Benefits, we believe that a thriving Company Culture is the foundation of meaningful work and memorable experiences. Our atmosphere is rooted in connection, purpose, and authenticity. We invite you to explore and discover what makes us unique and see if it feels like the right place for you to thrive! We offer practical perks that makes a difference, like free covered parking just a short, easy walk away, as well as an on-site gym. We embrace a casual dress code, welcoming comfort that fits your work style while supporting your day-to-day business activities. We're community-minded changemakers, giving back through employee-driven charity involvement and causes that matter to our people This role is based in-office and requires regular in-person presence to support cross-functional collaboration and engagement. Candidates should be comfortable commuting to downtown, Buffalo, NY. Job Type: Full-time Pay: $20.00 per hour Schedule: Monday to Friday, 11:30am - 8:00pm Apply today to learn more about building your career with our OneBridge Benefits team.

National Fuel is currently seeking Emergency Services Representatives for an outstanding career opportunity in our Operations Clerical department located at our Mineral Springs Service Center in West Seneca, NY. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today. PRIMARY RESPONSIBILITIES: * Accurately relaying information regarding customer service and emergency situations to employees working in the field using radios or telephones, in a dispatch role * Responding to customer calls regarding gas emergencies * General clerical work including data entry, gathering data and creating reports, maintaining various maps and service line records and operation of office equipment * Candidates must be available to work a flexible schedule that includes evenings, nights, weekends and holidays. Candidates MUST be available to work ALL of the following schedules: * 7:30 a.m. - 4:00 p.m. * 1:30 p.m. - 9:30 p.m. * 11:30 a.m. - 7:30 p.m. * 4:00 p.m. - 12:00 a.m. * 12:00 p.m. - 8:00 p.m. * Midnight - 8:00 a.m. This position is an integral part of a 24-hour, 7-day per week operation and schedule changes may occur with short notice MINIMUM QUALIFICATIONS: * High school diploma or equivalent * Excellent communication and customer service skills. Demonstrate attention to detail, organizational skills, and multitasking are required * Strong Microsoft Office (Word and Excel) skills PREFERRED QUALIFICATIONS: * Emergency services background * Experience in a phone center or customer service environment ABOUT NATIONAL FUEL: National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA. COMPENSATION AND BENEFITS: This is a position within the Company's collective bargaining unit with a starting hourly rate of pay of $26.65, after 6 months $28.40/hr, and 1 year $31.36/hr. National Fuel offers a comprehensive benefits package including the following: * Medical and Prescription Drug Coverage · Parental Leave for Mothers and Fathers · Dental Coverage · Tuition Reimbursement · 401(k) with Company Match · Life Insurance · Company Funded Retirement Savings Account · Flexible Spending Account · Paid Vacation, Company Holidays & Sick Time · Charitable Giving Programs HOW TO APPLY: The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to **************** by January 30, 2026. Attachments with a .docm extension will not be accepted. Please reference position #26-010NY - Emergency Services Rep in the subject line of your email.

Job Description At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions . We've done just that for over 40 years while building trusted partnerships with the likes of North America's largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come . Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics' commitment to top-tier service. Duties and Responsibilities Act as the main point of contact for customers seeking updates on a shipment Act as a point of contact regarding customer issues to internal stakeholders Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues Maintain strong relationships with current and prospective shippers Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience Proactively identify problems and implement effective solutions Provide exemplary customer service assistance through telephone and email interactions by solving customer problems Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update Ensure accurate and timely order and data entry Generate and evaluate reports, as needed Other duties as assigned Qualifications Associate's degree preferred but not required High level multi-tasking ability with strong organizational skills Enthusiasm and high energy "People person," friendly, outgoing, and confidence is a must Willingness to work in a team environment, but able to conduct themselves and their work independently Transportation or Logistics background a plus but not required Safety Requirements Must be able to work in an office setting Physical Requirements This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds. NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Direct reports None Please note that base pay offered may vary depending on job-related knowledge, skills and experience. M-F 8:30am-5pm

As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts. What You Need to Do: -Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them. -Help follow up on sales leads with both new and old customers. -Take calls and emails from customers and answer them. -As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team. -Look into what customers are saying and help the sales team figure it out. -Find ways to improve sales methods and accuracy and make those changes. Required Skills; Simple: A high school diploma 2 or more years of work with Microsoft Office 2 or more years of work in customer service English read, write, and speak well Associate's degree in a business or technical field is preferred. Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. 2 or more years of work with a CRM program like Salesforce Associate's degree in a business or technical field is preferred. 2 or more years of work with a CRM program like Salesforce Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: * One year of office support experience in a customer service role preferred * High School diploma * Excellent customer service skills and attitude * Excellent written and verbal skills * Proficient with office equipment * Attention to detail * Problem-solving * Computer proficiency - MS Suite * Typing speed 45WPM * Professional appearance * Ability to multi-task in a fast-paced environment * Bilingual skills a plus * Occasional overtime as needed Pay $18.00 - $20.29 Benefits Summary: * Medical/Dental/Vision * 401k plus a company match * ESPP - Employee Stock Purchase Plan * EAP - Employee Assistance Program (no cost to you) * Vacation & Sick pay * Paid Company Holidays * Life and AD&D Insurance * Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: * E-verify Participation * Right to Work

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Complex Sales and Risk teams to ensure execution in all aspects of the business and further support the CBSO with delivering on service initiatives. DUTIES and RESPONSIBILITIES: People Management and Communication Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures Lead, mentor, and supervise a team of Support and Service Professionals Promote cross-training, learning, development and recognition of Service and Support Professionals within the Complex Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals Partner with CBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution Maintain strong relationships with key partners within the Branch, Complex, Region and Home Office including participation in team meetings, regional and national calls Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs Manage and oversee Support Professionals coverage for Financial Advisors in the Branch Identify Support Professional recognition opportunities within the complex through sharing of best practices, success stories and achievements Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion Operational Oversight Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies Facilitate and manage resolution of client inquiries/requests Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies Additional operational oversight may be required Administer other duties as delegates by the Complex Business Service Officer " EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience Bachelor's degree required or equivalent education Previous industry experience Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65) Other licenses as required for the role or by management Knowledge/Skills Effective written and verbal communication skills Strong attention to detail Ability to prioritize and resolve complex needs and escalate as necessary Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies Evidence of strong leadership and talent development capabilities Previous supervisory experience preferred Exceptional organizational and time management skills Exceptional conflict resolution skills Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex Knowledge of Firm's Risk & Compliance policies Ability to think strategically Reports to: Complex Business Service Officer Direct reports: Support Professionals WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $120,000 and $165,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Hourly Pay Range: $18.70-$21.02 Shift: Monday-Friday 8:30am-4:00pm Performs various tasks to help approve and maintain accurate records for the Self-Direction Department. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Approve reimbursement requests in compliance with self-direction rules and approved budgets • Scan and upload paper reimbursements that are sent to the office • Review and approve service records in accordance with departmental policies. • Assist with staff trainings/retraining's regarding the use of eVero. • Work with FI-Representative and staff to resolve any issues relating to these entries. • Tracks 6-month/annual DSP evaluations. Sends notice to FI-Representative to complete -OR- specialist sends link to family in eVero and notifies reps for corresponding individuals caseload • Tracks and ensures staff complete annual trainings in Relias • Specialists complete/maintain active list of all staff requesting additional hours that reps could access to provide information to families as needed. • Assist teammates with office tasks as needed • Sorts and distributes team mail • Complies with all agency policies and procedures • Other duties as assigned MINIMUM QUALIFICATIONS: • High School diploma or equivalent and 1-2 years' experience or combination of experience and education SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.

Job Description Are you ready to take your career to new heights? Join our dynamic team as a Personal Lines Service Representative and make a meaningful impact in the insurance industry. As a key member of the Maranto Agency Inc. team, you will have the opportunity to provide top-notch customer service and play a vital role in assisting our clients with their personal lines insurance needs. If you are a motivated, team-oriented individual with excellent communication and organizational skills, we want to hear from you! The Personal Lines Service Representative is designed to streamline operations, optimize communication channels, and provide essential support to the Personal Lines Team. This position involves maintaining and updating the Agency Management System, managing client interactions, processing various administrative tasks, and ensuring timely and accurate service delivery. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Answer incoming phone calls to assist with client inquiries. Manage and process incoming emails, ensuring timely and accurate responses. Maintain and update the Agency Management System by correcting and updating client account information and documenting actions taken. Process client payments and manage billing accounts, including payment orders to lenders. Track and process returned mail for clients. Handle policy cancellations, endorsements, reinstatements, and AORs, updating reasons in Agency Management System. Assign policy remarkets to Account Managers, as necessary. Process and follow up on underwriting memos from carriers. Assist in the coordination of cross-sale opportunities for Producers. Attend team meetings to discuss workflow, updates, and team objectives. Process mortgage/lienholder changes and policy reinstatements. Provide backup support for team members during absences. When assigned, assist the Team Lead, Supervisor, or Management Team with other projects and tasks. Requirements Personal Lines Insurance P&C License preferred, but not required Prior experience in an administrative support function. High School Diploma/GED Experience working at a Property and Casualty Insurance agency, preferably in a position in a Personal Lines Department preferred but not required Familiarity of personal lines insurance products, coverages, policies, and procedures. Excellent communication skills, both written and verbal, to convey information clearly and transparently. Strong organizational skills, with the ability to prioritize tasks and manage daily responsibilities effectively. Exceptional problem-solving skills, combined with a persistent approach to achieving successful resolutions. Display a high level of attention to detail when entering data and reviewing documents to avoid errors and ensure data integrity. Ability to collaborate effectively within a team environment, sharing insights and contributing to collective success. Proficiency in using relevant software applications, including Microsoft Office , and other tools used for client management and communication. Commitment to staying updated on industry trends, regulations, and best practices. Adhere to ethical standards and maintain confidentiality when handling sensitive employee and client information.

Title : Member Experience Representative - Universal Purpose Our Universal Member Representative's serve as a liaison between the members and the credit union. The role will require you to professionally manage members' daily inquiries/needs by providing account information and information on the credit union products and services while providing high quality member service. Processing teller transactions, opening accounts for members and resolving issues. Cross-selling and actively marketing Credit Union products, services, and promotions. Requirements : Knowledge of Credit Union Banking/Services Required High school graduate or GED Knowledge of products and services preferred. Computer literacy required. Notary Public required within 180 days of hire. Qualifications & Objectives of role Effective communication and time management skills Attention to detail and organizational skills. Ability to identify cross-sell opportunities and promote and describe credit union products and services such as checking accounts, share certificates, debit cards, online banking/mobile banking products and loans. Receive and process member financial transactions. Balance cash drawer, branch cash and daily transactions at the end of day, researching and resolving any discrepancies. Respond to all member communications; up to and including calls, emails, and online messages, in a prompt manner. Process or assist members with various requests including address changes, account updates, stop payment, unauthorized requests, payoff requests and account verifications. Loan origination Identify lending opportunities Proficiency in Quality Control and calculation of (POI) Proof of Income Take and enter loan applications. Once loans are approved by underwriting, prepare loan closing documents in accordance with regulation and policy Submission of Home Equity Applications to the Home Equity -MSR and facilitate closing Duties and Responsibilities Greet and welcome members to the credit union in a professional manner. Efficiently provide prompt and accurate service. Promote credit union products and services based on member needs. Inform members of deals and promotions. Proficient in system navigation. Respond to members' requests, problems, and complaints. Management may need to assist. Resolve member complaints via phone, email, or mail. Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership. Assist with placement of orders of products ex: debit cards, checks etc. Proficiency in Quality Control. Manage requests from members for transfers of shares to loan payments, share withdrawals, check requests, cd transactions, line of credit advances and any other requests received from members. Use telephone to reach out to members and verify account information, greet members warmly and ascertain problem or reason for calling. Follow up within 2 weeks to ensure members receive checks, debit cards and are able to access electronic services. Cancel or upgrade accounts. Attempt to persuade members to reconsider cancellation of accounts. Suggest solutions when a product malfunctions. Utilize computer technology to manage high call volumes. Work with Branch Manager to ensure proper member service is being delivered. Manage changes in policies or renewals. Support Credit Union mission on Volunteer and Community Activities Adherence to all Internal/External regulatory policies, procedures, and regulations. Loan Origination Identify all lending opportunities when pulling credit reports. Take and enter loan application, present for loan officer approval, prepare loan closing documents, and close loan in accordance with all regulations and policies. Submit Home Equity Applications to the Home Equity -MSR and facilitate closing. Member follow up within two weeks by phone, all conversations to be noted on accounts. Proficiency in Quality Control Proficient in calculating Proof of Income (POI) Teller Responsibilities Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine Share drafts/checks for proper endorsement and enter deposits into computer records. Cash share drafts/checks and process withdrawals; ensure proper identification is made. For all members and shared branch members. Receive mortgage, consumer loan and other payments and ensure the payment matches balances due. Enter payments properly into the computer. Place appropriate holds on accounts. Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor, as necessary. Must have comprehensive knowledge of all credit union products and services and all related Credit Union policies and procedures as well as comply with all State and Federal Regulations. Confidentiality: Ensure member information is secure Perform other duties as assigned by management.

REPORT TO: BRANCH MANAGER Purpose Serve as a liaison between the members and the credit union. Provide account information as well as information on the credit union products and services. Process teller transactions. Open accounts for members, resolve issues and professionally manage the member's daily needs. Cross sell or cross help the members by actively marketing the Credit Union's products, services, and promotions. Requirements: Knowledge of Credit Union Banking/Services Required High school graduate or GED Knowledge of products and services preferred. Computer literacy required. Notary Public required within 180 days of hire. Duties and Responsibilities Greet and welcome members to the credit union in a professional manner. Efficiently provide prompt and accurate service. Promote credit union products and services based on member needs. Inform members of deals and promotions. Proficient in system navigation. Respond to members' requests, problems, and complaints. Management may need to assist. Resolve member complaints via phone, email, or mail. Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership. Assist with placement of orders of products. Ex: debit cards, checks etc. Proficiency in Quality Control. Manage requests from members for transfers of shares to loan payments, share withdrawals, check requests, cd transactions, line of credit advances and any other requests received from members. Use telephone to reach out to members and verify account information, greet members warmly and ascertain problem or reason for calling. Follow up within 2 weeks to ensure members receive checks, debit cards and are able to access electronic services. Cancel or upgrade accounts. Attempt to persuade members to reconsider cancellation of accounts. Suggest solutions when a product malfunctions. Utilize computer technology to handle high call volumes. Work with Branch Manager to ensure proper member service is being delivered. Manage changes in policies or renewals. Support Credit Union mission on Volunteer and Community Activities. Job Description: Universal Member Rep I 08/2021 Adherence to all Internal/External regulatory policies, procedures, and regulations. Loan Origination Identify all lending opportunities when pulling credit reports. Take and enter loan application, present for loan officer approval, prepare loan closing documents, and close loan in accordance with all regulations and policies. Submit Home Equity Applications to the Home Equity -MSR and facilitate closing. Member follow up within two weeks by phone, all conversations to be noted on accounts. Proficiency in Quality Control Proficient in calculating Proof of Income (POI) Teller Responsibilities Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine Share drafts/checks for proper endorsement and enter deposits into computer records. Cash share drafts/checks and process withdrawals; ensure proper identification is made. For all members and shared branch members. Receive mortgage, consumer loan and other payments and ensure the payment matches balances due. Enter payments properly into the computer. Place appropriate holds on accounts. Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor, as necessary. Must have comprehensive knowledge of all credit union products and services and all related Credit Union policies and procedures as well as comply with all State and Federal Regulations. Confidentiality: Ensure member information is secure Perform other duties as assigned by management. Notary Public required within 180 days of hire. Existing employees in this role have 90 days to obtain a license. Confidentiality: Ensure member information is secure Perform other duties as assigned by management

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers Ensure optimal operational efficacies to provide customers the best rental car experience Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. Assist customers with various post rental inquiries that involve the rental and billing process Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience. Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Professional Experience: Ability to work in a fast-paced environment with a variety of tasks. Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. Previous customer service. Strong time management and organizational skills are required Computer literate and detailed orientated. Must have a valid driver's license with an acceptable driving record Wages: $17/hr. Knowledge: Customer service resolution practices Excellent communication techniques Sales Management/Coaching ability Skills: Demonstrate good written and oral communication skills. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Proven experience of working well within a team. Ability to work flexible shifts including weekends and holidays; and work overtime as required. Willing to work outdoors during all weather conditions. Assist with special administrative projects when needed. Ability to stand for long periods of time. Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

Job DescriptionBenefits: Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

MEMBER REPRESENTATIVE Are you ready to elevate your career with High Point FCU? As a Member Representative, you will play a vital role in delivering exceptional service and strengthening relationships with our members while supporting the ongoing success of the branch. Journeys start here. Your purpose: Teller: Handle teller transactions such as deposits, withdrawals, and payments with accuracy. Member Service: Open personal and/or business accounts, ensuring that all documentation is completed accurately and efficiently. Performs account maintenance transactions including transfers, wires, balances, address changes, and reconciliations. Retail Lending: Assist members with loan applications, processing, and closings, explaining terms clearly, and ensuring a smooth experience. Perform Miscellaneous Back-Office Duties and Other Tasks as Assigned: Beyond member-facing duties, you will also contribute to the operational needs of the branch, including: Participating in ongoing training and development opportunities to stay updated on industry trends and compliance. Keep informed and adheres to latest changes with the Bank Secrecy Act, in accordance to all Credit Union policies and procedures QUALIFICATIONS Education/Certification: High school diploma or equivalent Experience Required: 3-4 years of related experience as a Teller, Member Service Representative, Lender or similar preferred. Skills/Abilities: Ability to engage in meaningful conversations, build rapport with members, and convey financial information in an easily understandable manner. Display a genuine passion for educating others about financial products and services. Ability to patiently guide members through various financial solutions, empowering them to make informed decisions. Attention to detail to ensure accuracy in member transactions and other back-office duties. Collaborative attitude with the ability to work seamlessly within a team environment. Schedule / Location: 38 hrs-40 per week, Monday through Friday. Core hours are 8:30am - 5:30pm This position is primarily located in Little Valley, NY or Olean, NY with local travel required for training and staffing needs. Visit ******************** to learn more. The expected pay range for this position is $17.00-$25.00/ hour. This salary range only reflects base wages and does not include benefits or other types of compensation. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. High Point Credit Union is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Financial Services Representative - State Farm Agent Team Member with Dan Schmidt - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. We believe great results come from consistency and teamwork. Our office offers ongoing sales challenges and recognition programs that reward effort, activity, and performance. New hires can take advantage of fast-start incentives, while experienced team members have opportunities to earn cash bonuses, gift cards, extra paid time off, and ongoing recognition for exceeding expectations RESPONSIBILITIES: Consult customers on financial planning, investment options, and life/health insurance coverage. Identify customer needs and present tailored insurance solutions. Proactively generate and follow up on leads to drive new business. Conduct financial reviews and recommend appropriate products. Maintain compliance with financial regulations. QUALIFICATIONS: Active Life & Health license (required or ability to obtain quickly) FINRA Series 7 and 63 licenses preferred Previous experience in financial services and/or insurance Strong communication and analytical skills Professional, trustworthy, and customer-focused demeanor

Customer Service Representative/Route Service Representative - Final Gift 📍 West Seneca, NY | M, T, TH, F 4 10s | FT (40 hrs + overtime as needed) 💲 Pay Range: $17.00-$22.00/hr (Based on overall skill and experience) If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit. About Gateway Services Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time. Please visit Gateway Services Inc. to learn more about us. (Don't worry if you haven't worked in pet aftercare before - we'll provide training!) Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve What You'll Get At Gateway, we believe in rewarding and supporting our people with more than just a paycheck: Pay range: $17.00-$22.00/hr + overtime eligibility Employee referral program - bring great people into our family and earn rewards Medical, Dental, and Vision Plans with low co-pays designed to support you and your family Company-paid Life, AD&D and LTD insurance for all full-time employees. Critical Illness, Accident, and Pet Insurance available as voluntary benefits 401(k) with employer match - we invest in your future Great Hearts and Minds Program - limited annual subsidy for your dependents' education Tuition assistance - up to $2,000 for approved education courses Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP) Established Talent Management practices allows our employees to thrive and grow while in our employ Employee wellness and support programs accessible in an established Employee Assistance Program Paid holidays and PTO so you can rest, recharge, and enjoy time with family Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity Sustainability is as important to us as it is to those communities that we serve Opportunity to do something meaningful with your life - Support others in their time of need. And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve. Join Us If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you. Apply today and help us serve pet parents with the care and dignity their companions deserve. Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov M T TH F - 4, 10s 40 hours full time; overtime as business needs