Member service representative jobs in California

Care Specialist - Justice-Involved ECM Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Care Specialist - ECM is responsible for coordinating care for high-complexity patients, mainly working in the field to provide chronic care coordination and support. This role involves direct outreach to patients through phone calls, home visits, and community interactions. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual or telephonic support (10% of the time) The Care Specialist will assess patient needs, help set health goals, and ensure that patients receive the appropriate care and resources, with a focus on increasing access to preventative care, reducing emergency room visits, and enhancing self-management. The role requires excellent communication skills, critical thinking, and the ability to work independently and adapt to evolving challenges. Skills Required: At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or in a similar role. High school diploma or GED required. A valid drivers license and auto liability insurance. Reliable transportation and the ability to travel within assigned territory or as needed. Experience in care coordination for individuals with chronic conditions, behavioral health conditions, or with patients experiencing housing insecurities including homelessness. Strong interpersonal and motivational interviewing skills to build trust and rapport with patients. Familiarity with trauma-informed care, care coordination, and patient education. Proficiency in the use of electronic medical records (EMR) systems and basic computer skills. Technologically savvy and able to manage documentation and data entry effectively. Ability to work independently in a field-based environment and as part of a team. Multi-lingual capabilities preferred but not required. Prior home care or Enhanced Care Management experience a plus. Community Health Worker certification is a plus. Key Behaviors: Adaptability: Ability to work in dynamic, unstructured environments, pivoting quickly to meet the needs of patients and the organization. Critical Thinking & Problem Solving: Demonstrates strong problem-solving skills when assessing patient needs and determining the best course of action. Motivational Interviewing & Empathy: Uses motivational interviewing techniques to build rapport, set health goals, and empower patients to take charge of their care. Relationship Building: Skilled in establishing trust and fostering strong relationships with patients, families, and team members. Self-Starter: Takes initiative to perform outreach, complete assessments, and follow through with care coordination independently. Organizational Skills: Excellent at managing time, tasks, and schedules, ensuring that all patient needs are addressed in a timely manner. Resilience: Demonstrates resilience in challenging situations and remains focused on the goal of improving patient outcomes despite setbacks. Cultural Competence: Demonstrates sensitivity to and understanding of diverse cultural backgrounds, ensuring that care is provided in a culturally inclusive manner. Commitment to Quality Care: Shows passion for delivering high-quality care and support to patients, ensuring their well-being and satisfaction. Competencies: Care Coordination: Ability to assess patient needs, coordinate care with interdisciplinary teams, and ensure patients are receiving the appropriate services. Patient Advocacy: Supports patients by navigating healthcare systems, advocating for needed resources, and ensuring timely access to care. Health Education & Communication: Educates patients about their health conditions, treatments, and the healthcare system in a clear and empathetic manner. Data Management & Reporting: Proficient in documenting patient interactions and maintaining accurate, up-to-date records in EMR systems. Patient Outreach & Engagement: Proactively reaches out to patients through multiple communication channels, including phone, in-person visits, and community outreach. Goal Setting & Self-Management: Works with patients to develop self-care plans, emphasizing shared decision-making and increasing the patients ability to manage their own health. Collaboration & Teamwork: Works effectively as part of an interdisciplinary care team to achieve organizational goals and improve patient outcomes. Crisis Management & Flexibility: Demonstrates flexibility and adaptability in managing unforeseen challenges, providing support where it is needed most. Technical Proficiency: Skilled in using healthcare software applications and systems for accurate data entry and patient management. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. California pay range $24-$27 USD Upward Health Benefits Upward Health Core Values Upward Health YouTube Channel PIbb260fff456d-37***********2

Job Title: Member Service Representative (Bilingual - Vietnamese and Spanish) Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience. About Us: Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members. SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Handle inbound and outbound phone calls, emails and other necessary communications with members and providers Clearly identify and act on customer needs to achieve satisfaction. Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls. Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services. Provide accurate and complete information using the tools provided Keep detailed written records of each telephone encounter during the call Adhere to all call center metrics as set forth by CMS regulation and call center leadership. Attempt to resolve the member's issue completely during the first phone call. Go above and beyond to provide exceptional customer service. EDUCATION and/or EXPERIENCE: 2+ years customer service experience Minimum 1+ years' experience with Medicare Advantage Health Plan experience. Excellent verbal and written communication skills including active listening and probing techniques. Ability to multi-tasks, time manage and prioritize. Ability to document information while on the phone with the member. Ability to build rapport with members Fluent in Vietnamese or Spanish (verbal and/or written) BENEFITS: 401(k) Dental Insurance Health Insurance Life Insurance Vision Insurance Paid Time Off

Join a Groundbreaking Partnership in Regenerative Medicine! Induce Biologics USA Inc. is proud to be the appointed representative for Red Rock Regeneration Inc. in the United States, overseeing the manufacture, marketing, and distribution of their innovative regenerative medicine products. This collaboration places us at the forefront of delivering cutting-edge solutions to patients within the U.S. healthcare market. By joining Induce Biologics USA Inc., you'll be part of a mission-driven team working with revolutionary technology that's reshaping the future of bone regeneration-and making a real difference in patients' lives. As a Customer Service Representative, you will be responsible for receiving, processing and recording customer orders. The Customer Service Representative also handles customer inquiries and resolves issues. The individual will work closely with various teams to ensure prompt and effective resolution of customer issues and provide excellent support to enhance the overall customer experience. Essential Functions & Responsibilities Provide outstanding customer support by processing and responding to customer and sales team needs. Process orders & inquiries received via phone, email and eCommerce platform. Maintain customer account information, ensuring maintenance of all related paperwork. Assist with customer on-boarding including navigating the website, placing orders, and resolving issues related to ordering. Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience. Handle customer complaints and inquiries in a timely manner. Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints. Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing. Promote our products through effective support and ongoing relationships with all customers, internal and external. Continuously strive to improve customer service skills and knowledge through training programs; while staying current on all training for company products and services. Education/Experience Required High School Diploma or equivalent Minimum of two (2) years' experience in customer service in a similar industry. Available to work Monday - Friday (8am to 5pm) Must be able to work holidays and overtime as needed. Must be able to work on-site in Irvine, CA. Education/Experience Preferred Associate degree or Higher degree preferred. Preferred experience with a small company and/or start-up environment in the medical device, biologics or pharma/biotech industry. Experience with ERP and CRM programs Skills, Knowledge, and Abilities Strong customer service focus and customer relations skills. Must be able to work in a collaborative team environment as well as independently. Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams) Flexibility and strong organizational skills with the ability to prioritize multiple tasks and meet daily order deadlines Must have excellent communication and interpersonal relationship skills. Compensation Range The salary for this position is expected to fall within the range of $25.00 to $27.00 an hour, depending on factors such as experience, education, credentials, and job-related skills. This range reflects what the employer reasonably expects to pay for the position. It is not a guarantee of compensation for any individual hire. Equal Employment Opportunity Statement Induce Biologics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Third-Party Recruiters Please note that Induce Biologics does not accept unsolicited resumes or inquiries from third-party recruiters or staffing agencies. Any resumes submitted to our team without a prior agreement will be considered the property of Induce Biologics, and we will not be obligated to pay any fees related to unsolicited submissions.

For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds Office Rotation: Tuesday/Thursday & every other Friday Must live in commutable distance to Irvine, California Work from Home Rotation: Monday/Wednesday & every other Friday Competitive pay rate- $26 Why should you apply:Medical and dental benefits Opportunity to gain valuable experience. Enjoy a positive and supportive work environment. Paid training to ensure you have the skills & knowledge to succeed. What's a typical day as a Customer Service Representative? You'll be: Processing product complaints through queues and other communication channels. Maintaining a positive experience while investigating complaints in a timely and courteous manner. Accurately updating databases with pertinent details & product information. Escalating issues based on severity to appropriate levels as needed. Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints. This job might be an outstanding fit if you: Have a high school diploma or equivalent. Have at least 6 months of customer service experience Have strong problem- solving and organizational skills. Are able to work in a fast-paced environment. Are able to work a hybrid work schedule comprised of weekly office & remote requirements. What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

Technical Support Representative (Electronic/ Electro-mechanical, not IT) Department: Service In Office, On-site InMode is a leading global provider of innovative medical technologies that develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company strives to enable new emerging Aesthetic and surgical procedures and improve existing treatments. By leveraging its medically-accepted, minimally-invasive RF technology for simultaneous subdermal adipose remodelling and skin tightening, InMode offers a comprehensive portfolio of products for plastic surgery, gynecology, dermatology, otolaryngology, and ophthalmology. Position Summary: This full-time Technical Support Representative will join the service team. Duties include but are not limited to: talking with customers over the phone to determine their specific hardware technical problem, documenting of errors/problems through our ERP system (QAD) and other platforms (Salesforce), as well as providing occasional system maintenance support (will be trained). This role is mostly customer support/ customer service with some electromechanical technical work. Our Service team works on our Radio Frequency laser platforms that we sell to private practice doctors. When customers need help with a technical issues, they call our Service team for help troubleshooting and the support rep tries to troubleshoot the issues and works with the technicians if great help is needed. If the team (technical support with the technicians), cannot resolve the issues, we then drop ship the platform to our office for a technician to get into the device and solve. This role mostly talks with customers over the phone to determine their specific technical problem, documenting of errors/problems through our ERP system (QAD) and other platforms (Salesforce), as well as provides occasional system maintenance support. It will be 95% Phone support with 5% hands on system services work. Duties and Responsibilities: Troubleshoot basic level equipment problems over the phone directly with our customers Escalate issues to Technical Support Representative II, if needed Effectively manage a large quantity of incoming calls Report errors and problems through our ERP system (QAD) Update and maintain our databases on a regular basis to ensure consistent and accurate data Handle complaints, provide appropriate solutions and follow up to ensure resolution was met Reading of schematics for troubleshooting purposes Testing and light repair of medical devices per needs Learns and understands Basic level understanding of InMode's products Other duties or projects as assigned Qualifications: Associate's Degree in Electronics/Engineering, preferred but not required 1-3 year experience of customer service, preferred Basic understanding of circuit analysis, and basic working knowledge of electrical equipment preferred but not required Computer skills a must, with Microsoft Office (Word, Excel, Outlook) Must have excellent oral and written communication skills Must possess great analytical and problem-solving skills Excellent organizational skills, attention to detail, and multi-tasking capability Strong team player a must Other Preferred Knowledge, Skills, and Abilities: Enterprise resource planning (ERP) experience is preferred but not required, QAD Customer service experience Excellent phone etiquette Medical device experience is a plus Laser experience is a plus

Customer Service Representative Onsite in Anaheim, CA 92806 W2 Contract 6+ months M-F 8am-5pm Start ASAP $21/hr -Weekly Pay and Benefits! Our leading Electrical and Electronics Manufacturing client is growing and hiring a Customer Service Rep to join their smart, diligent and collaborative team. As a Customer Service Representative, you will play a key role in interacting with both new and existing customers. You will leverage your in-depth knowledge of the product lines to deliver accurate, timely information and solutions. With a customer-first mindset, you'll provide support across up to three communication channels-voice, chat, and email- while maintaining an empathetic approach. Your keen attention to detail will ensure customer concerns and inquiries are thoroughly documented and shared with management, helping to represent the voice of the customer and drive improvements within the organization. Job Duties: · Handle inbound customer inquiries via live chat and email, addressing product education, troubleshooting, and warranty or return-related questions. · Assess customer needs by asking insightful questions, ensuring satisfaction through active listening and tailored solutions. · Build strong rapport with customers, fostering positive experiences and brand loyalty. · Collaborate with peers and consult knowledge articles to resolve inquiries accurately when answers are unclear · Develop in-depth knowledge of the product line to provide informed and effective support. · Ensure clarity by thoroughly understanding company policies and communicating them clearly to customers. Requirements: · Interfaced directly with customers, effectively deescalating challenging situations. · Demonstrated strong leadership through empathetic communication and support. · Skilled in managing and prioritizing multiple customer cases simultaneously. · Proficient in using various platforms to resolve customer inquiries efficiently. · Excellent written and verbal communication skills. · Proven experience troubleshooting complex issues and guiding customers to resolution. · Accurately documented customer interactions within case records for future reference. · Fluent in English with proficiency in email and chat communication. · Strong proficiency in Microsoft Office Suite. · Capable of typing at approximately 40 words per minute. TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Customer Support & Product Specialist The Opportunity The Customer Support & Product Specialist at BIORAY plays a vital role in delivering exceptional, compassionate service to customers and practitioners by providing timely, accurate information about the company's liquid herbal supplements and supporting customers throughout their journey. This in-office, full-time role is responsible for responding to inquiries, onboarding new customers, resolving issues, creating helpful product documentation, and collaborating closely with sales, marketing, and product development to ensure a cohesive, educational experience that aligns with BIORAY's mission to help people find their unique path to healing. The ideal candidate brings at least two years of customer support experience, strong communication and problem-solving skills, technical aptitude, and a proactive, empathetic approach that reflects BIORAY's values of Curiosity, Honor, Ownership, Fun, Listening, Leadership, and Communication. What you will bring: • 2+ years of customer support experience or a related field. • Strong communication and interpersonal skills. • Excellent problem-solving abilities. • Zoho and Shopify experience a plus. • Technical aptitude and the ability to learn and understand complex products. • Proven ability to multitask and manage time effectively. • Familiarity with BIORAY products is a plus. The Company BIORAY is a purpose-driven health and wellness company based in Irvine, California, specializing in liquid herbal supplements that detoxify the body, support organ systems, and vitalize hormones. Founded in 1991 by Stephanie Ray, BCN, CNHP, BIORAY blends traditional Chinese herbalism with modern science to create safe, effective products for individuals across all life stages-from infants to adults. With over 30 years of expertise, the company maintains a strong commitment to sustainability, ingredient transparency, and holistic well-being. BIORAY operates in-house manufacturing and fosters a collaborative, fast-paced environment where employees are encouraged to live the core values, prioritize self-care, and make a meaningful impact in the world. Why you'll love it here: • Growth & Innovation: Join a company that is actively expanding with new land for ingredient cultivation and enhanced facilities to drive its mission of wellness and natural health solutions. • Commitment to Quality & Education: BIORAY maintains rigorous quality standards while promoting continuous learning and professional growth for its team members. • Exceptional Benefits: Enjoy a comprehensive benefits package, including profit sharing, funding for continued education, and acupuncture and chiropractic care coverage. • Purpose-Driven Culture: Be part of a team dedicated to improving lives through innovative, natural solutions that prioritize health and wellness. Our Core Values BIORAY 's core values center on harmonizing nature and science to create safe and effective herbal supplements that support health, vitality, and environmental well-being. The company is dedicated to helping individuals discover their unique path to healing, emphasizing sustainability, ingredient transparency, and holistic wellness. BIORAY fosters a collaborative and fast-paced work environment where employees are encouraged to embody these values, prioritize self-care, and contribute meaningfully to making the world a better place. What the Role Entails The following are detailed performance objectives for this role. When measuring overall aptitude and cultural fit, all candidates will be benchmarked using these standards. Performance Objectives: Deliver Exceptional Customer Response Times: Within the first 60 days, maintain an average response time of under 2 business hours for all customer inquiries received via phone, email, or chat, ensuring that at least 95% of customer issues are acknowledged and resolved or appropriately escalated within 24 hours. Enhance Customer Product Knowledge & Onboarding: Develop, update, and publish at least 3 new user guides or tutorials within the first 90 days to improve customer understanding of BIORAY's products and onboarding experience. Track usage of these materials and aim for at least 80% of new customers to access and use these resources within their first month. Support Continuous Improvement & Cross-Team Collaboration: Actively identify and document at least 5 recurring customer pain points or feedback themes within the first 6 months and collaborate with sales, marketing, and product development teams to recommend actionable improvements that enhance overall customer satisfaction and support BIORAY's mission of helping people find their unique path to healing.

Customer Service Representative (Call Center | Temp-to-Hire | Irvine, CA | M-F 8:00am-5:00pm) Kickstart a Long-Term Career in Customer Service Are you someone who enjoys helping others and wants to turn that passion into a career? Our client's Irvine-based team is looking for motivated Customer Service Representatives to join their growing Customer Support call center. This is a full-time, temp-to-hire position with excellent long-term potential - perfect for anyone eager to start or grow their customer service career. You'll receive full training, supportive leadership, and a clear path for advancement. Responsibilities Manage inbound and outbound customer calls in a friendly, professional manner Assist customers with questions, orders, and account inquiries Accurately document information and follow up as needed Meet or exceed performance metrics and call quality standards Work collaboratively with your team to ensure excellent customer experiences Take part in ongoing training and coaching to develop your skills Qualifications No prior pindustry experience needed - we'll provide complete training Reliable, punctual, and committed to excellent attendance Great communicator with a positive attitude and willingness to learn Comfortable using computers and navigating multiple systems at once How to Apply If you're ready to take the next step toward a stable, rewarding career in customer service, we'd love to hear from you! Apply today and start your journey with a company that truly values its people and rewards performance. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Customer Solutions Rep 1 - PART TIME 24 hours per week Start: Immediate Onsite in Tulare, CA - see schedule below Duration: Part Time through April 2027 Hourly W2 Rate: $40.00 As the Front Desk Customer Service Representative, you'll be the welcoming face of our facility, ensuring every visitor's experience is positive and memorable. With flexible hours, you'll create a friendly and efficient environment for guests and staff, manage our innovative tool and induction lending libraries by assisting users with checkouts and returns, and support hands-on training sessions and equipment demonstrations by preparing materials and assisting our expert team. You'll also play a key part in keeping our workplace safe, organized, and running smoothly, while providing helpful, on-the-spot support to customers with questions about their billing or energy services. This is a role where your people skills, adaptability, and enthusiasm will shine-making the work both rewarding and enjoyable. Work Location and Hours Location: Energy Education Center Tulare - 4175 S Laspina Ave Tulare CA 93274 Days/Hours: Tuesday-Thursday: 8:00 am-5:00 pm (1-hour lunch) Event Days: 9:30 am-6:30 pm (1-hour lunch) Occasional Monday/Friday shifts for special events (with advance notice) KEY RESPONSIBILITIES Front Desk & Visitor Support Greet and assist visitors upon arrival Provide basic technical support for conference and training rooms Communicate with vendors, customers, and staff Provide general customer service Maintain and uphold EEC's mission, values, policies, procedures, and principles Workshop & Event Support Coordinate logistics and set up for workshops and meetings Assist instructors and internal teams with administrative tasks Support registration, attendance, and customer inquiries Provide support to customers before, during, and after workshops and events Facilities & Operations Support building operations and maintenance Organize operational documents and support document development Submit facility maintenance requests Order and manage supplies Tours and Demo support: Set up & assist SCE team with equipment demonstrations, tours, and consultations. Assist with scheduling and coordinating tours Lending Program Support: Monitor and assist all reservations for lending programs Prepare and package equipment based on reservations Support program pick-up and drop off at the EEC Keep accurate loan records REQUIRED QUALIFICATIONS High School Diploma Proficiency in Microsoft Office and internet-based applications Strong customer service and communication skills Ability to multitask and prioritize Attention to detail and organizational skills Desired - Bilingual English/Spanish

Job Title: Customer Service Representative - B2B / Dealer Support Employment Type: Temp (Covering Leave Until End of December) Schedule: Monday-Friday; flexible start at 6:00 AM or 7:00 AM Compensation: $22.00 per hour Company Overview: A well-known tire manufacturer with a global presence, producing a wide range of tires for passenger cars, trucks, SUVs, and high-performance vehicles. Recognized across the automotive industry for quality and innovation, the company focuses on performance, durability, and safety. Job Summary: The Customer Service Representative plays a pivotal role in supporting the dealer network by ensuring accurate and efficient order fulfillment. Serving as a primary point of contact, this position addresses inquiries, resolves issues, and contributes to overall customer satisfaction. Success in this role requires strong communication skills, attention to detail, and an understanding of B2B client needs in a fast-paced environment. Key Responsibilities: Receive and process telephone, email, and fax orders. Verify stock availability, locate inventory, and confirm credit approval for invoicing dealer warehouse orders. Handle container and consignment orders and monitor/process back orders. Process inventory returns and billing corrections. Provide dealers and sales personnel with order status updates; track and trace shipments. Keep dealers informed about container status, special promotions, discontinued inventory, and sales program deadlines. Address dealer inquiries and resolve complaints within department authority. Manage pricing code entry and maintenance for assigned dealers. Maintain regular communication with Regional Sales Managers on daily order receipts, shipping schedules, dealer inquiries/complaints, and issue resolution. Make inventory production recommendations and handle warehouse transfer requests. Process Federal Excise Tax (FET), city/county/state commission credits, and other credit memos. Maintain dealer order files and current pricing files. Respond to management inquiries; prepare sales history reports and other documentation as needed. Perform other duties as assigned. Qualifications Required: High school diploma or equivalent. Minimum 3 years of experience in customer service order processing (B2B preferred). Ability to work independently and collaboratively as a team player. Exceptional organizational and time-management skills with the ability to prioritize. Strong written, oral, and presentation skills. Intermediate proficiency in Microsoft Office (Excel, Outlook, Word). Willingness to work overtime as business needs require. Adherence to company policies and safety guidelines. Ability to read/interpret simple instructions, correspondence, and memos; write clear correspondence. Effective one-on-one and small-group presentation skills. Proficiency in basic math: addition, subtraction, multiplication, division, fractions, and decimals. Apply common-sense understanding to carry out instructions in written, oral, or diagram form. Address problems involving several concrete variables in standardized situations. Regularly required to sit, use hands/fingers, handle or feel, and talk/hear. Occasionally required to stand, walk, or reach with hands/arms. Ability to lift and/or move up to 25 lbs. Specific vision abilities include close, distance, color, peripheral vision, depth perception, and focus adjustment. Ability to work in an office/warehouse support environment with a moderate noise level.

Customer Service Representative (Women's Apparel Brand) We're seeking a proactive and customer-focused Customer Service Representative to support a growing women's apparel brand. The ideal candidate has a passion for fashion, excellent communication skills, and experience managing customer inquiries across multiple platforms. This role plays a key part in ensuring every customer enjoys a seamless and positive brand experience. Key Responsibilities Respond promptly to customer inquiries via email, social media (Instagram DMs), and ticketing platforms. Manage orders, returns, and exchanges through Shopify and AfterShip. Track and resolve shipping or fulfillment issues in coordination with the warehouse team. Maintain accurate customer records and communication logs in HappyFox. Engage with the online community and assist customers via Instagram DMs in a brand-appropriate tone. Collaborate cross-functionally with marketing, operations, and e-commerce teams to ensure customer satisfaction. Identify recurring issues or feedback trends and share insights with the leadership team to improve processes. Qualifications 1-2 years of experience in customer service, preferably within apparel, retail, or e-commerce. Proficient in Shopify, Instagram, HappyFox, and AfterShip (or similar tools). Strong written and verbal communication skills with a customer-first mindset. Detail-oriented and highly organized, with the ability to manage multiple requests at once. Positive, professional, and proactive attitude with a genuine passion for helping customers. Location: Northridge, CA (Onsite, Monday-Friday, 8:00 AM-5:00 PM) Schedule: Full-time, 40 hours per week Duration: Contract through January/February 2026 Pay Rate: $21/per hour

Job title: Customer Solutions Representative (Front Desk) Duration: 1 Year and 6 Months Of Contract Hours per Week: 24 (Tues-Thurs 8-5 w/1 hour lunch; subject to change with advanced notice as classes are scheduled) Pay Rate: $23.16/hr on W2 POSITION OVERVIEW As the Front Desk Customer Service Representative at the *** in Tulare, you'll be the welcoming face of our facility, ensuring every visitor's experience is positive and memorable. With flexible hours, you'll create a friendly and efficient environment for guests and staff, manage our innovative tool and induction lending libraries by assisting users with checkouts and returns, and support hands-on training sessions and equipment demonstrations by preparing materials and assisting our expert team. You'll also play a key part in keeping our workplace safe, organized, and running smoothly, while providing helpful, on-the-spot support to customers with questions about their billing or energy services. This is a role where your people skills, adaptability, and enthusiasm will shine-making the work both rewarding and enjoyable. Days/Hours: Tuesday-Thursday: 8:00 am-5:00 pm (1-hour lunch) Event Days: 9:30 am-6:30 pm (1-hour lunch) Occasional Monday/Friday shifts for special events (with advance notice) KEY RESPONSIBILITIES Front Desk & Visitor Support Greet and assist visitors upon arrival Provide basic technical support for conference and training rooms Communicate with vendors, customers, and staff Provide general customer service Maintain and uphold EEC's mission, values, policies, procedures, and principles Workshop & Event Support Coordinate logistics and set up for workshops and meetings Assist instructors and internal teams with administrative tasks Support registration, attendance, and customer inquiries Provide support to customers before, during, and after workshops and events Facilities & Operations Support building operations and maintenance Organize operational documents and support document development Submit facility maintenance requests Order and manage supplies Tours and Demo support: Set up & assist SCE team with equipment demonstrations, tours, and consultations. Assist with scheduling and coordinating tours Lending Program Support: Monitor and assist all reservations for lending programs Prepare and package equipment based on reservations Support program pick-up and drop off at the EEC Keep accurate loan records REQUIRED QUALIFICATIONS High School Diploma DESIRED QUALIFICATIONS/EXPERIENCE Bilingual (English/Spanish) Proficiency in Microsoft Office and internet-based applications Strong customer service and communication skills Ability to multitask and prioritize Attention to detail and organizational skills

Summary of Responsibilities: NeilMed Pharmaceuticals, Inc. is looking for an experienced Customer Service Representative to join our team. This role is based in our Santa Rosa, CA office. This is a fantastic opportunity for a customer-oriented, highly motivated individual who is interested in joining the # 1 brand of over-the-counter saline applications for nasal and sinus care in the US and worldwide. The Customer Service/Inside Sales Representative will maintain a high level of professionalism while providing support for the Company's sales growth through timely and accurate responses to customer orders, requests and inquiries over the phone and via e-mail. The Customer Service/Inside Representative will ensure that orders are entered, tracked, fulfilled and delivered in a timely manner. In addition, the Customer Service/Inside Sales Representative will place outbound sales calls to existing clients and cold call new clients. Key Responsibilities: Respond to customer requests and questions regarding service, products and account information Respond to customers via phone, fax, mail, and e-mail in a timely and courteous manner Analyze and rectify customer concerns using established procedures and medical device regulations Provide appropriate technical and/or product-related information Place outbound sales calls to new and existing clients Effectively communicate customer issues and concerns to all applicable internal staff members Document all contacts, actions, and responses in customer database Organize and maintain file system; files correspondence and other records Maintain a current working knowledge of products and/or services Prepare reports and correspondence as needed Perform other duties as assigned by supervisor KNOWLEDGE/EDUCATION Minimum High School or GED diploma. Bachelor's degree preferred. JOB EXPERIENCE Minimum 3 years of related experience Experience in regulated industry preferred SKILLS/COMPETENCIES Courteous and professional manner Excellent customer service skills Excellent verbal and written communication skills; ability to effectively communicate with people at all levels and from various backgrounds Proficient on Microsoft Word and Excel Commitment to excellence and high standards Strong organizational skills; able to manage priorities and workflow Ability to work independently and as a member of a team Ability to understand and follow written and verbal instructions Accurate attention to detail Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Solid understanding of company products and services Benefits Medical, Dental, and Vision 401k All California Law PTO 50k Life Insurance (paid by NeilMed)

Trident Consulting is seeking a "Customer Solutions Representative 1” for one of our clients. A global leader in business and technology services. Customer Solutions Representative 1 Schedule: Tuesday - Thursday, 8:00 AM to 5:00 PM (1-hour lunch; schedule may vary with notice) Hours: 24 hours per week (8 hours/day) Rate: 16.00 - 23.16 Duration : 12+ Months Description The Administrative Clerk will provide customer and office support at the Energy Education Center in Tulare. This role involves processing incoming orders, answering customer inquiries, and supporting general administrative operations within established company guidelines. The ideal candidate will deliver excellent customer service while maintaining accuracy and efficiency in clerical duties. RESPONSIBILITIES: Answer phone calls and respond to customer inquiries regarding company programs, policies, and procedures. Process incoming orders and customer requests accurately and promptly. Sort and distribute mail, print, scan, and prepare documents as needed. Schedule appointments and support logistical coordination for classes and events. Maintain organized files and records in compliance with departmental standards. Support the department with MS Office-based reporting and communication. JOB QUALIFICATIONS: Bilingual (English/Spanish). Strong written and verbal communication skills. Excellent customer service and interpersonal abilities. Ability to multitask, prioritize, and maintain attention to detail. Experience with internet-based and scheduling applications. Additional Information Background check required. Badge access required. Travel: None expected. Timesheet: Weekly (Time In/Out entry). About Trident: Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Some of our recent awards include: Trailblazer Women Award 2025 by Consulate General of India in San Francisco Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.

We are seeking a dependable and personable Customer Service / Dispatch Coordinator to support a busy residential plumbing team. This role is ideal for someone who enjoys fast-paced coordination, strong communication, and delivering an excellent customer experience from the first call to job completion. Key Responsibilities Answer inbound calls, schedule appointments, and dispatch technicians efficiently based on skill set and location. Communicate with homeowners to confirm appointments, provide updates, and ensure a positive experience. Coordinate with field technicians and the warehouse to align scheduling, materials, and workflow. Manage the service calendar and daily job board to optimize productivity. Enter accurate notes and updates in the service system. Assist with follow-up calls, estimates, and warranty documentation when needed. Qualifications 2+ years of customer service or dispatch experience (preferably in residential services such as plumbing, HVAC, or electrical). Excellent communication, organization, and multitasking skills. Strong computer proficiency; comfortable using scheduling and CRM systems. A positive, team-oriented mindset with a focus on customer satisfaction. Ability to stay calm and professional in a fast-paced environment.

NEXT CLASS STARTING IN November 2025 We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions. Essential Job Functions: • Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs. • Maintains sincere interest in providing stellar customer care • Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction • Exercises independent thinking in meeting customer expectations • Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image Must Possess the Ability to: • Process information quickly and accurately • Work under time constraints • Understand and apply new concepts • Analyze Information and evaluate results • Effectively deal with complex customers • Create positive customer relationships by defusing angry and upset customers • Demonstrate commitment to learning quickly and effectively applying knowledge • Attention to detail and follow-up Minimum Requirements: • High School Diploma or equivalent • Minimum 1 year of call center experience • Minimum 1 year of customer service experience • Knowledge of computer (PC) and internet applications • Excellent Telephone etiquette • Excellent communication skills written, verbal, and interpersonal • Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given • Excellent oral and written skills: Grammar and terminology • Time management skills • Ability to pass a background check and drug screen upon offer of employment Required Qualifications: • 6 months- 1 year of Call Center Experience Shift Times: 1. Mon - Fri: 8:00 am - 6:00 pm (MUST have flexibility to work during these hours)􀀀 2. Must attend ALL training assigned days (First 30 days)

For over 15 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements. Currently, we are seeking a “Customer Solutions Representative ” for one of our clients that is a leading multinational corporation. Position: “Customer Solutions Representative ” Location: Tulare CA, onsite Duration: 06 Months JD High School Diploma Must have MS Office (Word, Excel, Outlook, PowerPoint) experience - basic level Must also have basic level experience in mail sorting, printing, scanning, schedule appointments, answering phones. Desired Skills/Attributes -Bilingual (English/Spanish) Proficiency in Microsoft Office and internet-based applications Strong customer service and communication skills Ability to multitask and prioritize Attention to detail and organizational skills Equal Employment Opportunity Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable. Thanks Regard Samrath Bairagi Senior Technical Recruiter Phone: ************** Email: *************************** ***********************

BON PERGOLA, a brand of BON Windows Treatment LLC, specializes in manufacturing top quality outdoor aluminum pergolas. With over four decades of manufacturing experience, we provide premium pergola to customers. Role Description This is a full-time on-site role for a Customer Service Representative at our location in Lake Forest, CA. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong interpersonal and communication skills Ability to effectively resolve customer issues Experience in a customer-facing role is a plus Proficiency in Microsoft Office and CRM software High school diploma or equivalent

Key duties and responsibilities Order entry: Accurately inputting customer order details into computer systems or other platforms. Verification: Confirming order information and checking for product availability in inventory. Coordination: Liaising with other departments, such as sales, warehouse, and shipping, to ensure smooth processing. Customer communication: Providing updates to customers on their order status, answering questions, and resolving issues or complaints. Tracking: Monitoring the progress of orders and tracking shipments to ensure timely delivery. Record-keeping: Maintaining accurate and up-to-date records of all order-related activities and customer interactions. Returns and issues: Handling product returns and other customer-related problems that arise during the order fulfillment process Desired Skills and Experience Organizational skills: The ability to manage multiple orders and tasks efficiently. Attention to detail: Ensuring accuracy in data entry and order fulfillment to prevent errors. Communication: Strong verbal and written communication skills for interacting with customers and internal teams. Computer proficiency: Familiarity with data entry, order management systems, and other software like CRM, Microsoft Suite, and potentially specific order processing software. Customer focus: A commitment to providing a positive customer experience. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.