Member service representative jobs in Carson City, NV - 315 jobs

NV Energy is looking for qualified people to join us in one of the premier energy companies in the West. Located in the fastest growing state in the United States, NV Energy provides electricity to 1.3 million customers throughout Nevada as well as a state tourist population exceeding 40 million annually. Among the many communities we serve are Las Vegas, Reno-Sparks, Henderson, Elko and South Lake Tahoe. We also provide natural gas to more than 155,000 citizens in the Reno-Sparks area. At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. NV Energy has an exciting career opportunity available. Take the next step in your career and apply now! 9779NW *REPRESENTATIVE, BILINGUAL CUSTOMER SERVICES (LOA 16-04) An employee not required to have prior customer services experience and who, after passing a clerical aptitude test, will receive formal training in order to perform the duties of Customer Services. Customer interactions require the use of fluent bilingual (Spanish) speaking skills. Upon satisfactory completion of the minimum requirements of the Customer Information System Training Program, and while receiving on-the-job training, may be assigned to any of the duties performed by the Customer Services Representative in the Customer Contact Center, Meter Reading, Cash Operations, Energy Diversion, Service Center or District Offices. Shall be required by Company to pass the Customer Information System training proficiency test. Required to be effective when working with the public and responding to customer requests and inquiries, as well as have other qualifications and qualities generally accepted as being desirable in a customer services classification. Works alone on duties for which employee has been trained and instructed and makes independent decisions as necessary to satisfy customer needs and provide quality customer service. Will automatically progress through the wage rate scale provided the employee's performance is satisfactory to qualify for advancement. May be required by Company to pass written and/or proficiency tests covering any of the following qualifications: * Typing with acceptable speed and accuracy (40 w.p.m.)/keyboard skills. * Aptitude for arithmetical calculations. * Ability to operate various office machines and personal computers as required. * Fluency in bilingual (Spanish) language skills This job classification is intended to handle the extensive bilingual call center volume associated with the Call Center environment however, the Company agrees to permit upgrade to this bilingual classifications from personnel in the Final Bills and Billing teams when they are engaged in work requiring use of their Spanish skills. These upgrades will be exempt from Title 4.3. (Amended 7/05/2017 LOA 17-10) * Current NV Energy employees, who apply for this job opening will be subject to work any five (5) consecutive days, starting on any day of the week. The work week schedule will be permitted to include Saturday and/or Sunday, if Call Center staffing so requires. Should the Company schedule staff for a Saturday and/or Sunday shift, it shall be pursuant to the work schedule and consecutive days off authorized under LOA 16-06.* * Current NV Energy employees who apply for this job opening will be required to participate in the 3rd shift work schedule, if needed by the Company, subject to the terms of LOA 21-09.*

To be responsible for accurately assigning diagnostic and procedural coding for all encounters associated with Renown Health Network and Ambulatory Services. This will also include translating patient information into alpha-numeric medical codes using patient treatment, health history, diagnosis, and related information. Assignment of ICD-10-CM and CPT codes must be consistent with CMS' Official Guidelines and any regulatory agency guidelines. Nature and Scope Incumbents must be proficient with CPT and ICD-10-CM coding systems and responsible for assigning ICD-10-CM diagnoses codes and CPT procedure codes accurately and completely to ensure optimal reimbursement and coding quality. Coders in this position are held accountable for adhering to coding guidelines; accounts must be coded within the quality and productivity standards specified by department leadership. Incumbent is responsible for abstracting, analyzing, and assigning ICD-10-CM, CPT, HCPCS codes and appropriate modifiers for evaluation and management (E/M), minor procedures, and diagnostic tests by using either computerized or manual systems. Researches and resolves coding and reimbursement issues to ensure the accuracy, quality, and integrity of coding practices. Other responsibilities include: * Assigns codes for diagnoses, treatments, and procedures according to the appropriate classification system for professional service encounters to determine the highest level of specificity ICD-10 codes, CPT codes, HCPCS codes, and modifiers. * Reviews physician assigned diagnosis code after thorough review of the medical record and, if necessary, queries physician for additional clarity in a professional manner. * Able to accurately abstract information from the medial records into the abstract system, according to established guidelines. * Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association (AHIMA) and American Academy of Professional Coders (AAPC) adheres to official coding guidelines. * Enters and validates codes, charges and other edits flagged in EPIC for review. * Review documentation (and returned accounts) to verify and correct place of service, billing and service providers, or other missing data elements (ie: NDC #, or number of units) * Uses CCI edit software to check bundling issues, modifier appropriateness, and LCD's/NCD's for medical necessity. * Communication with other departments to recommend coding guidance for charge corrections, appeals processes, and patient billing concerns. * Meet and/or exceeds the established coding productivity standards. * Effectively communicates with clinicians and billing/coding teams regarding code changes and denials. * Code/Audit encounters within the Professional Services Coding Epic queues. * Complete accountable work related to daily unbilled charges to ensure timely billing in conjunction with billing and compliance guidelines. * Address appeals and review documentation needed for insurance denials to facilitate expedient resolution and reimbursement. KNOWLEDGE, SKILLS & ABILITIES * Knowledge of Anatomy and Physiology, Pharmacology, Disease Pathology, and Medical Terminology. * Knowledge of modifiers, ICD-10-CM, CPT (including E/M) and HCPCS coding. * Knowledge of Evaluation and Management Guidelines and auditing to assist in provider education and identifying possible revenue opportunities. * Conversion of written description to proper billing codes. * Ability to appeal CPT and ICD-10-CM for maximum reimbursement. * Utilize critical thinking and problem-solving abilities. * Comprehension of disease processes. * Ability to work well with others. * Ability to navigate the Electronic Medical Record to identify appropriate documentation for coding/billing in support of submitted department charges. * Uphold a strong work ethic characterized by honesty and dependability. * Demonstrate personal time management skills, including organization, prioritization, and multitasking. * Adherence to company policies, procedures, and directives. This position does not provide patient care. Disclaimer The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. Minimum Qualifications Name Description Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. High School Diploma/GED required. Experience: A minimum of 2-5 years previous pro-fee coding experience required. Experience in medical billing, and Professional Billing EMR workflows is preferred. License(s): None Certification(s): CCS, CCS-P, CPC, COC and/or CIC Coding credential required. (Excludes apprenticeship classification) Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, Power Point, Excel, and Word. Must have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

At Uplift, we're on a mission to help people get more out of life, one thoughtful purchase at a time. Our enterprise Buy Now, Pay Later solution is used by the world's most loved brands including Southwest Airlines, Carnival, Universal Studios, and more. With flexible pay over time installments, we empower consumers to buy what matters most while unlocking higher conversions and customer lifetime value for our partners. We're in high growth mode but we still hold on to the values that have inspired our mission since the beginning; innovation, diversity, agility, and a desire to help people elevate their lives. If our mission inspires you, let's talk! Uplift is the leading Buy Now, Pay Later solution serving the world's top travel brands. Uplift's complete range of flexible payment solutions are offered by leading brands throughout the United States and Canada including United Airlines, Carnival Cruise Line, Caesars Entertainment, Kayak, Air Canada, and more. Learn more at *************** Responsibilities Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer Review, monitor, and engage with a high volume of customers per day Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements) Efficiently assess and recommend action to borrowers concerning loan issues Make recommendations to management for loans needing additional attention Perform ad hoc duties as needed Requirements 2+ years experience in financial services; consumer delinquency and collections or customer service experience preferred Strong ability to negotiate loan repayment plans Experience with handling of payment processing Desire to improve borrowers' financial situation but ability to make tough decisions Exceptional organizational skills and attention to detail Working knowledge of relevant federal regulations such as the Fair Debt Collection Protection Act and state by state regulations Intermediate Excel skills and general computer literacy Aptitude for working independently while maintaining a team first mentality Excellent written and verbal communication skills #LI-KL2 Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes. Additional Information All your information will be kept confidential according to EEO guidelines.

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Shift: 9:30 AM - 6:00 PM EST **Job Responsibilities** + Supports customer to submit and process transactions + Assists customer with identifying and resolving processing issues and website access inquires + Supports inbound calling, outbound calling, email, web chat and outreach to customers + Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application + Meet Quality Assurance Requirements and other key performance metrics **Minimum Qualifications** + High School Diploma or GED + 0-2 years of customer service or public relations experience. **Other Job Specific Skills** + Ability to successfully adapt and perform during times of high call volume. + Ability to provide effective customer service and deal tactfully and courteously with the public. + Strong written and verbal communication skills. + Strong listening ability to interpret and clarify information being provided by customers. + Strong commitment to providing quality service. + Ability to foster a good working relationship and rapport with customers. + Keen attention to detail and accuracy. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $17.75 - $17.75 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Replies within 24 hours The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

A person in this position is responsible for providing a variety of functions for members in person, via phone, email, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, cash advance, debit cards, etc. Maintains accurate records for daily transaction. Actively cross-sells Credit Union services when appropriate. Performs specified additional duties as assigned. Complies with all state and federal regulations as well as company policies. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the efficient, effective, and accurate performance of teller functions. a. Assists members with various account transactions in person, over the phone, by email, etc. b. Performs cash functions, including receiving share deposits, withdrawals, check cashing, and loan payments while preparing a proper receipt for each transaction. Processes internal and external transfers. c. Processes cash advances, cashiers' checks, domestic and international wires, redeems government bonds and similar transactions. d. Assists members with all debit card related issues. Forwards escalated debit card issues to debit card specialist. Regularly service the ATM machine and cash recyclers/dispensers and forwards continuing mechanical errors to MSA Supervisor. e. Verifies transactions for accuracy. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. f. Appropriately reports situations of potential fraud, abuse, etc. timely and within limits of authority. g. Balances daily transactions and verifies cash and check totals. Investigates and resolves out-of-balance conditions. h. Appropriately maintains and adheres to contact manager notes and warnings in the core system. Assumes responsibility for the effective and professional performance of member service functions. a. Presents and explains credit union services and products to members and assists in meeting their financial needs. Closes accounts by member request. Provides member access to safe deposit boxes. Orders checks for members' accounts. Completes payroll deduction and authorization forms. b. Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Processes stop payment requests. c. Receives and directs members and telephone calls appropriately. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages in a timely fashion. d. Performs accurate file maintenance and account changes as needed. Receives and processes changes of name, addresses, and such other account information as needed. Open various sub accounts after appropriate training. e. Identifies areas to actively cross-sells credit union products and services after appropriate training. Ensures that all members are informed of credit union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options, and other related services and information. f. Maintains and upholds privacy of member account information. Maintains and upholds the credit unions excellent member service requirements and reputation. a. Displays a professional and groomed appearance as outlined in the dress code policy. b. Greets members cordially and professionally in person, via email, and over the phone. c. Performs member transactions and problem resolution promptly and effectively. d. Returns member and co-worker messages, phone calls, emails, etc. within the same business day when appropriate. e. After appropriate training, understands the credit union movement. Demonstrates appropriate working relationships with team members and management staff. a. Keeps supervisors informed of area activities; reports suspicious or concerning activity as required. b. Works collectively with the team to accomplish credit union initiatives. c. Encouraged to participate in fundraising and team building actives as time allows. d. Resolves minor conflict professionally and promptly. e. Refers members to other departments as prescribed ensuring adequate communication between departments. Assumes responsibility for related duties as required or assigned. a. Ensures that work area is clean, secure, and well maintained. b. Performs clerical and other related duties as required. c. Attends and participates in staff meetings and training as required. e. Assists area personnel as well as other department personnel when necessary and appropriate. PERFORMANCE MEASUREMENTS Demonstrates appropriate business relations with members. Ensures that member inquiries are courteously and promptly resolved. Completes member transactions correctly and ethically. 2. Demonstrates proper working relationships with co-workers, area personnel and management. Consistently provides assistance to staff as needed. 3. Completes and updates all transactions, required records, and drawer balancing ethically, timely, and with minimal error. 4. Upholds the Credit Union's professional reputation through appearance, work ethic, and excellent member service. 5. Must receive a minimum score of (3) within each competency of the performance review to qualify for tier advancement. QUALIFICATIONS: Education/Certification: High school diploma or equivalent required. Required Knowledge: Basic knowledge of cash handling and customer service highly desired. Experience Required: Six (6) months prior cash handling and customer service experience highly desired. Prior Teller experience helpful. Skills/Abilities: Must be able to communicate effectively and professionally utilizing all forms of business communications. Must maintain a clean and professional appearance. Must understand basic operation of computer and other office equipment. Demonstrates a willingness to learn. Possesses the ability to be approachable and cordial to members and co-workers. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Talking: Must possess the ability to communicate in English. Must be able to read and comprehend business communications. Must possess the ability to communicate effectively utilizing all standard forms of business communication. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, counting cash, or pinching fingers together. Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate standard office equipment. Physical Strength: Must be able to sit or stand for long periods of time. Must be able to lift at least ten (10) pounds individually, or twenty (20) pounds using a team lift. WORKING CONDITIONS None: Typical office environment. MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Must be able to exercise independent judgement while carrying out basic instruction. Must be able to effectively resolve minor to moderate member related issues without supervision after appropriate training. Mathematical Ability: Ability to perform basic math skills and use decimals to compute ratios and percentages. Also has the ability to count cash and balance a cash drawer correctly after appropriate training. Language Ability: Employees are expected to communicate effectively and professionally with members and staff. English will be used when communicating with members, co-workers and other business affiliates who speak only English. Members who express a preference for another language are an exception to this rule. All task directions and work directives will be provided in English. Employees engaged in team-related work efforts or project teams will be expected to communicate in English. FHCU remains committed to its diversity efforts, which include the use of languages in the workplace other than English. When specific business and operational requirements necessitate the use of English, all employees are expected to comply.

Job DescriptionDescription: We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor. As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals. Responsibilities: Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression. Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns. Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations. Provide exceptional customer service, attending to clients' needs and preferences throughout their salon experience. Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere. Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction. Process payments and manage cash register transactions. Promote salon services and special promotions to clients, encouraging repeat business and generating referrals. Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students. Assist with other administrative tasks and salon projects as needed. Requirements: Requirements: High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred. Previous experience in a customer service role, preferably in the beauty or salon industry. Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff. Excellent organizational skills and attention to detail in managing appointments and salon operations. Enthusiasm for working with students and supporting their learning and development. Ability to multitask, work in a fast-paced environment, and adapt to changing priorities. Proficiency in using salon management software or booking systems is a plus. Basic knowledge of cosmetology services, terminology, and beauty product brands. Professional appearance and grooming standards to represent the institution and maintain a positive salon environment. Flexibility to work evenings and weekends based on salon hours and client demands. Company Benefits include a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer. If you're interested, Apply Now! Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.

As the Slot Service Representative, you will be responsible for customer service in all slot areas of the casino. This position will also support the Players' Club, by providing customers with information about the Players' Club and issuing new cards, comps, etc. Job Requirements: Observe all activity within assigned areas helping with instruction and advice to slot players on machine functions and payouts. Identify jackpot transactions, process, and complete them promptly, accurately and with a high degree of service. Be aware of the various types of slot cheating methods and/or able to recognize any potential attempts while monitoring assigned section. Be capable of handling routine customer complaints and incidents and exhibit the appropriate discretion to identify situations that require the attention of supervisory personnel. Be well versed in the various property events and be able to answer questions to slot players in assigned area. Ensure high quality service to all customers. Assist our customers with casino promotions, change, jackpot payouts, slot machine issues with tickets. Work in the Player's Club signing up and issuing new or replacement cards accessing current customer account information, answering questions regarding points, comps, or club credits. Issue comps and coupons for our vendors. Maintain composure and professionalism in a fast-paced and potentially stressful environment. Responsible for individual employee cash banks issued at various amounts. Maintain a positive and professional demeanor during all interactions with guests, fellow team members, and vendors. Other duties as assigned. Qualifications Education and Experience: Must be 21 years of age or older. Must have previous experience in handling cash. Basic knowledge of S.D.S, or Casino Market Place is a plus. High School Diploma and/or GED required. Additional Requirements: Respond to common inquiries and/or complaints from guests. Ability to deal with inebriated customers in a courteous manner. Must have the ability to successfully interact with other team members and management. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust. Excellent verbal and written communication skills. Must be flexible and able to work all shifts and weekends. Required Work Cards Gaming Registration Machinery, Work Equipment, Programs, Software, Hardware Used Basic computer skills Word documents E-mail

Join Our Team as a Member Services Representative at Tahoe Donner Association! Are you passionate about outdoor adventure and mountain management? Do you thrive in a dynamic environment where leadership and innovation drive success? If so, Tahoe Donner Association invites you to become a key player in our dedicated team as a Member Services Representative. Location: Northwoods Clubhouse - Member Services Type: Hourly - Full-Time Year-Round Overview: The Member Services Representative plays a key role in delivering exceptional customer service to members and guests. This position is responsible for responding to inquiries via phone, email, chat, and in-person visits, ensuring all interactions are handled professionally and efficiently. The technician will also assist with reservations, support the online store, and perform clerical duties as assigned. Key Responsibilities: Provide excellent customer service to members, guests, business partners and employees. Use customer support software to manage inquiries received via phone, chat, and email. Contribute to improving the software by supporting automation efforts to streamline processes. Develop a thorough understanding of various software systems, including customer service software (Zendesk) and Point of Sale (RPT) systems. Assist members and guests with online sales and reservation support. Troubleshoot eStore issues and report technical problems to the IT, Marketing, and relevant amenity teams. Communicate Tahoe Donner's events, programs, policies, procedures, and regulations to owners, members and guests effectively. Provide property owners, members and guests with information regarding schedules, costs, and other relevant details about Tahoe Donner amenities, special events, and cultural programs. Work with community organizations to promote events and services. Collect fees, deposits, and cash sales. Accurately maintain daily cash receipts and submit them to accounting per Association procedures. Classify, issue, and update property owner and member ID cards in accordance with approved policies. Enter data into Tahoe Donner's RTP system and maintain property records. Collaborate with Accounting, ASO, and other Member Services team members to manage property ownership records. Sell retail items from the office using the point-of-sale system. Click HERE to view the complete job description!!!! What We Offer: • Competitive salary and benefits package. o Up to 90% employer-paid health insurance o 401(k) with 4% employer matching + 100% vesting on first day of eligibility • Seasonal housing available • Opportunities for professional growth and development. • A supportive and friendly work environment. • The chance to live and work in one of California's most beautiful locations. All Tahoe Donner employees receive exclusive perks throughout Tahoe Donner's amenities and restaurants. • 60% off food and non-alcoholic beverages • 25% off regularly priced retail merchandise • Gym + Spa access at the Trout Creek Rec Center • Spouse/dependent perks • Discounted rates to bring guests to Trout Creek Rec Center Summer Perks: • Discounted golf • Tennis access • Bike rentals • Beach Club Marina access at Donner Lake Winter Perks: • Free Downhill and Cross-Country skiing • Complimentary friends + family tickets and $5 rentals for ski areas • Free access to Snowplay • Discounted rates to bring guests to Snowplay If you're ready to join our member services and help us provide unforgettable experiences in the beautiful Tahoe region, we'd love to hear from you! Apply Today! Qualifications Join Tahoe Donner Association and be a part of a team dedicated to excellence and adventure! To perform this job satisfactorily, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be available to work on Saturdays and Sundays Work Days: Saturday, Sunday, Monday, Tuesday, Wednesday 8-5 Off- Thursday-Friday Knowledge of business letter writing, business forms, office procedures, and proper use of business English, including vocabulary, grammar, and punctuation. Familiarity with filing systems and the operation of common office machines. Proficiency in Microsoft Office and Windows, along with basic computer skills and the ability to multitask effectively. Experience with databases, RPT, or Zendesk is preferred, but not required. These skills and abilities are typically acquired through the completion of a high school diploma or equivalent and at least one (1) year of customer service experience; or an equivalent combination of formal training, education and experience which demonstrates the ability to perform all the duties of the position.

The **Customer Service Instant Return Representative** is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. **Apply** today and shift your **career** into drive for **tomorrow!** The key responsibilities and accountabilities are: + Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures + Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner + Provide the customer with an invoice and a full explanation of their charges + Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. + Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. + Check fuel level and mileage and clearly explain final charges to the customer + Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed. + Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction + Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines + To carry out any other duties requested by the managers/Team Leaders. + Keep work area organized and free of clutter **Basic Qualifications:** + Passion for customer service and attention to detail - Goes the extra mile + A minimum of one year of sales or customer experience in a high volume or service-oriented environment + Proven strong sales and closing skills and the ability to friendly, engaging manner + Basic computer proficiency **What You'll Get:** + Hourly Rate is $16.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans. + Bonus Plans: Eligible, Up to 12% + Bonus: Eligible, Up to 12% + Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: + Up to 40% off the base rate of any standard Hertz Rental + Medical, Dental & Vision plan options + Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) + Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Key Responsibilities for the Customer Experience Representative: * Customer Communication: As a Customer Service Representative, you'll answer inbound calls promptly, set up appointments, and provide accurate information about our HVAC and Plumbing industry products and services. * Sales & Promotions: Make outbound calls to promote HVAC and Plumbing industry services and current promotions and sell Sadie Guard Dog protection plans to ensure customer peace of mind. * Account Setup & Maintenance: Create new customer accounts and keep detailed notes on every interaction to maintain scheduling accuracy and provide seamless customer service experience. * Follow-Up: Respond quickly to customer inquiries, emails, and leads, making sure customers stay informed on our HVAC and Plumbing industry offerings. * Customer Relationships: Build positive customer relationships by actively listening to needs, routing calls as necessary, and addressing concerns promptly to maintain our commitment to exceptional customer service. * Team Collaboration: Complete assigned projects from leadership and help keep Goettl's team aligned with company service and sales goals. Benefits * Career Advancement: Grow your career as a Customer Service Representative and in the industry. * Comprehensive Benefits Package: Medical, dental, vision, and life insurance coverage. * Retirement Planning: 401(k) matching to help build a secure financial future. * Paid Time Off: Supporting a work-life balance for our valued team members. * Training & Development: Ongoing training opportunities to keep you at the forefront of the HVAC and Plumbing industry. Qualifications * 1 year of customer service experience, with a preference for prior roles in home services- plumbing, electrical, garage door, patio, window install, appliance repair, HVAC, or similar * Excellent written and verbal communication skills and the ability to type 30+ WPM. * Proficiency in Windows-based programs, a strong sales orientation, and a passion for customer service * SCHEDULE- One weekend per month on call Physical Requirements * Prolonged periods of sitting with some standing, bending, and lifting to 15 pounds. Must be able to communicate effectively both verbally and in writing. At Nevada Heating, Cooling, Plumbing, Fireplace we're dedicated to fostering an inclusive workplace where every Customer Service Representative is valued. As part of the HVAC and Plumbing industry, you'll work in an environment that encourages growth, innovation, and excellence. We do things the RIGHT WAY, not the EASY WAY and Nevada Heating, Cooling, Plumbing, Fireplace is proud to be an Equal Opportunity Employer, committed to a workplace free from discrimination and harassment.

Full-time, Part-time Description About You: You have a positive attitude, love animals, and a desire to grow your career in the Veterinary Industry. At Sage Veterinary Care, we believe in hiring well, training well, and promoting from within. About Us: At Sage Veterinary Care, we have built a business based on trust, reputation, compassion, and being truly passionate about serving our community. We are early adopters of technology and innovation; we value continued growth and education, and we've created an environment where our team grows together. Finding the right fit is just as important as finding the right skill set. Because we're fast-growing, our team members receive more than just a competitive compensation package - they have an opportunity to grow their career in other meaningful ways, based on their individual goals. Our full-service animal hospitals offer a variety of care to our patients including internal medicine, digital radiology, surgery, dentistry, in-house lab and pharmacy, ultrasound, orthopedic and specialty surgeries, comprehensive preventative care & pet wellness plans. We care: For a forever-learning animal-lover like yourself, who thrives in a dynamic, collaborative work environment, we offer a wide range of benefits and career growth opportunities. Competitive Compensation Package Health, dental, & vision insurance Work-Life Balance Paid Time Off Robust veterinary service discounts for your pets Generous referral program Excited? Let's get talking!! Got questions? We're all ears. Let's get to know each other better. Email your thoughts and resume to us. Look forward to hearing from you! Job Type: Full-time Work Remotely: No Compensation: $15.75-18/hour, based on experience Requirements PHYSICAL EFFORT The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job Frequently position self and move about the reception area to file, use office machinery such as fax machines and computer, and assist clients with merchandise Frequently transports inventory to stock shelves. Frequently handling 30 pounds and occasionally handling 50 pounds Often transports patients to weigh on scales Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms Salary Description $15.75-$18/hour

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

9779NW *REPRESENTATIVE, BILINGUAL CUSTOMER SERVICES (LOA 16-04) An employee not required to have prior customer services experience and who, after passing a clerical aptitude test, will receive formal training in order to perform the duties of Customer Services. Customer interactions require the use of fluent bilingual (Spanish) speaking skills. Upon satisfactory completion of the minimum requirements of the Customer Information System Training Program, and while receiving on-the-job training, may be assigned to any of the duties performed by the Customer Services Representative in the Customer Contact Center, Meter Reading, Cash Operations, Energy Diversion, Service Center or District Offices. Shall be required by Company to pass the Customer Information System training proficiency test. Required to be effective when working with the public and responding to customer requests and inquiries, as well as have other qualifications and qualities generally accepted as being desirable in a customer services classification. Works alone on duties for which employee has been trained and instructed and makes independent decisions as necessary to satisfy customer needs and provide quality customer service. Will automatically progress through the wage rate scale provided the employee's performance is satisfactory to qualify for advancement. May be required by Company to pass written and/or proficiency tests covering any of the following qualifications: Typing with acceptable speed and accuracy (40 w.p.m.)/keyboard skills. Aptitude for arithmetical calculations. Ability to operate various office machines and personal computers as required. Fluency in bilingual (Spanish) language skills This job classification is intended to handle the extensive bilingual call center volume associated with the Call Center environment however, the Company agrees to permit upgrade to this bilingual classifications from personnel in the Final Bills and Billing teams when they are engaged in work requiring use of their Spanish skills. These upgrades will be exempt from Title 4.3. (Amended 7/05/2017 LOA 17-10) ***Current NV Energy employees, who apply for this job opening will be subject to work any five (5) consecutive days, starting on any day of the week. The work week schedule will be permitted to include Saturday and/or Sunday, if Call Center staffing so requires. Should the Company schedule staff for a Saturday and/or Sunday shift, it shall be pursuant to the work schedule and consecutive days off authorized under LOA 16-06.*** ***Current NV Energy employees who apply for this job opening will be required to participate in the 3rd shift work schedule, if needed by the Company, subject to the terms of LOA 21-09.***

9779NW *REPRESENTATIVE, BILINGUAL CUSTOMER SERVICES (LOA 16-04) An employee not required to have prior customer services experience and who, after passing a clerical aptitude test, will receive formal training in order to perform the duties of Customer Services. Customer interactions require the use of fluent bilingual (Spanish) speaking skills. Upon satisfactory completion of the minimum requirements of the Customer Information System Training Program, and while receiving on-the-job training, may be assigned to any of the duties performed by the Customer Services Representative in the Customer Contact Center, Meter Reading, Cash Operations, Energy Diversion, Service Center or District Offices. Shall be required by Company to pass the Customer Information System training proficiency test. Required to be effective when working with the public and responding to customer requests and inquiries, as well as have other qualifications and qualities generally accepted as being desirable in a customer services classification. Works alone on duties for which employee has been trained and instructed and makes independent decisions as necessary to satisfy customer needs and provide quality customer service. Will automatically progress through the wage rate scale provided the employee's performance is satisfactory to qualify for advancement. May be required by Company to pass written and/or proficiency tests covering any of the following qualifications: Typing with acceptable speed and accuracy (40 w.p.m.)/keyboard skills. Aptitude for arithmetical calculations. Ability to operate various office machines and personal computers as required. Fluency in bilingual (Spanish) language skills This job classification is intended to handle the extensive bilingual call center volume associated with the Call Center environment however, the Company agrees to permit upgrade to this bilingual classifications from personnel in the Final Bills and Billing teams when they are engaged in work requiring use of their Spanish skills. These upgrades will be exempt from Title 4.3. (Amended 7/05/2017 LOA 17-10) ***Current NV Energy employees, who apply for this job opening will be subject to work any five (5) consecutive days, starting on any day of the week. The work week schedule will be permitted to include Saturday and/or Sunday, if Call Center staffing so requires. Should the Company schedule staff for a Saturday and/or Sunday shift, it shall be pursuant to the work schedule and consecutive days off authorized under LOA 16-06.*** ***Current NV Energy employees who apply for this job opening will be required to participate in the 3rd shift work schedule, if needed by the Company, subject to the terms of LOA 21-09.***

SLOT SERVICE REPRESENTATIVE LEGENDS BAY CASINO - WHERE WINNING STARTS WITH YOU! Are you the kind of person who can turn a jackpot moment into a high-five celebration? Do you love talking to people and know your way around a slot machine (or at least willing to learn)? If you're ready to work where lights flash, coins clink, and guests are always looking for a little luck-you might just be our next Slot Service Rockstar. What's This Role All About? As a Slot Service Representative, you're the face of our slot floor and the Players Club. You'll guide guests through the excitement of our games, help with those big jackpot wins, and support them with Players Club perks like comps, cards, and club credits. From solving slot machine mysteries to hyping up our latest promotions, you'll make every guest feel like a VIP. What You'll Be Doing: Be where the action is-circulate the casino floor and keep an eye on all things slot-related Help guests with machine functions, payouts, and game advice Process jackpots quickly, accurately, and with legendary service Stay alert for anything suspicious-protecting the integrity of the game is part of the fun Know our promotions and events like the back of your hand and share the excitement with our players Handle minor guest complaints with grace and know when to call in backup Assist with Players Club sign-ups, replacements, and questions about comps and credits Issue change, help with ticket issues, and support guests through machine hiccups Rock a positive attitude no matter how busy it gets-we thrive in the hustle Maintain and balance a personal cash bank Work closely with a supportive team that's as energized as you are Qualifications Education and Experience: High School Diploma or GED Basic knowledge of S.D.S, or Casino Market Place is a plus. Additional Requirements: Must be 21 years of age or older. Must have previous experience in handling cash. Respond to common inquiries and/or complaints from guest. Ability to deal with inebriated customers in a courteous manner. Flexibility to work varied shifts, including weekends and holidays, with variable overtime. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Required Work Cards: Registration with the Gaming Control Board Machinery, Work Equipment, Programs, Software, Hardware Used: Basic computer skills Word documents E-mail

Establishes primary financial and lending relationship with our members, while always focusing on excellent member service. Essential Job Functions: Maintain a thorough knowledge of all Credit Union loan policies, products and promotions. Aggressively promote and sell all credit union products and services including but not limited to secured, unsecured loans, all insurance products, CD's, IRA's etc. Open and set up new accounts and service existing accounts. Provide members with all necessary information for membership. Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances and any other requests received from members. Issuance of ATM and Visa Debit Cards; assessment of fees and blocking of cards. Processing of closure of accounts and ensuring the closure of all ancillary products including and not limited to ATM, Visa Debit Card, Visa Credit Card, etc. Interview consumer loan applicants and provide information on consumer loan products that best meet the member's needs. Request and review all required information and documentation to secure a loan. Assist the member in completing loan applications; in person, over the phone and/or electronically. Notify applicant of loan decision. Correspond with members, applicants and creditors to resolve questions regarding application information. Process and disburse loans; ensuring all applicable disclosures are explained and disbursed to members and all required documents are received for processing of loan. Actively cross sell credit union products and services based on member needs that are obtained from member interview and/or review of member's account and credit reports. Process all transactions for members including cash and check deposits and withdrawals, payments, etc. Required to attain 75% of monthly loan goals set every month by the VP of Member Solutions. Ensure adherence to all job-related aspects of the credit union's compliance programs - specifically but not limited to the BSA/OFAC/US Patriot Act/Red Flag/Elder Abuse, TISA and TIL Compliance with the Bank Secrecy Act and other compliance programs and their implementing regulations, as they pertain to your position, is a condition of employment. Attendance to the compliance training programs is mandatory. Your participation or lack thereof of the credit union's compliance and compliance training program is part of and may influence the results of your performance evaluation. Perform other duties as assigned.

Job DescriptionSalary: 18.16 A person in this position is responsible for providing a variety of functions for members in person, via phone, email, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, cash advance, debit cards, etc. Maintains accurate records for daily transaction. Actively cross-sells Credit Union services when appropriate. Performs specified additional duties as assigned. Complies with all state and federal regulations as well as company policies. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the efficient, effective, and accurate performance of teller functions. a. Assists members with various account transactions in person, over the phone, by email, etc. b. Performs cash functions, including receiving share deposits, withdrawals, check cashing, and loan payments while preparing a proper receipt for each transaction. Processes internal and external transfers. c. Processes cash advances, cashiers' checks, domestic and international wires, redeems government bonds and similar transactions. d. Assists members with all debit card related issues. Forwards escalated debit card issues to debit card specialist. Regularly service the ATM machine and cash recyclers/dispensers and forwards continuing mechanical errors to MSA Supervisor. e. Verifies transactions for accuracy. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. f. Appropriately reports situations of potential fraud, abuse, etc. timely and within limits of authority. g. Balances daily transactions and verifies cash and check totals. Investigates and resolves out-of-balance conditions. h. Appropriately maintains and adheres to contact manager notes and warnings in the core system. Assumes responsibility for the effective and professional performance of member service functions. a. Presents and explains credit union services and products to members and assists in meeting their financial needs. Closes accounts by member request. Provides member access to safe deposit boxes. Orders checks for members' accounts. Completes payroll deduction and authorization forms. b. Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Processes stop payment requests. c. Receives and directs members and telephone calls appropriately. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages in a timely fashion. d. Performs accurate file maintenance and account changes as needed. Receives and processes changes of name, addresses, and such other account information as needed. Open various sub accounts after appropriate training. e. Identifies areas to actively cross-sells credit union products and services after appropriate training. Ensures that all members are informed of credit union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options, and other related services and information. f. Maintains and upholds privacy of member account information. Maintains and upholds the credit unions excellent member service requirements and reputation. a. Displays a professional and groomed appearance as outlined in the dress code policy. b. Greets members cordially and professionally in person, via email, and over the phone. c. Performs member transactions and problem resolution promptly and effectively. d. Returns member and co-worker messages, phone calls, emails, etc. within the same business day when appropriate. e. After appropriate training, understands the credit union movement. Demonstrates appropriate working relationships with team members and management staff. a. Keeps supervisors informed of area activities; reports suspicious or concerning activity as required. b. Works collectively with the team to accomplish credit union initiatives. c. Encouraged to participate in fundraising and team building actives as time allows. d. Resolves minor conflict professionally and promptly. e. Refers members to other departments as prescribed ensuring adequate communication between departments. Assumes responsibility for related duties as required or assigned. a. Ensures that work area is clean, secure, and well maintained. b. Performs clerical and other related duties as required. c. Attends and participates in staff meetings and training as required. e. Assists area personnel as well as other department personnel when necessary and appropriate. PERFORMANCE MEASUREMENTS Demonstrates appropriate business relations with members. Ensures that member inquiries are courteously and promptly resolved. Completes member transactions correctly and ethically. 2. Demonstrates proper working relationships with co-workers, area personnel and management. Consistently provides assistance to staff as needed. 3. Completes and updates all transactions, required records, and drawer balancing ethically, timely, and with minimal error. 4. Upholds the Credit Unions professional reputation through appearance, work ethic, and excellent member service. 5. Must receive a minimum score of (3) within each competency of the performance review to qualify for tier advancement. QUALIFICATIONS: Education/Certification: High school diploma or equivalent required. Required Knowledge: Basic knowledge of cash handling and customer service highly desired. Experience Required: Six (6) months prior cash handling and customer service experience highly desired. Prior Teller experience helpful. Skills/Abilities: Must be able to communicate effectively and professionally utilizing all forms of business communications. Must maintain a clean and professional appearance. Must understand basic operation of computer and other office equipment. Demonstrates a willingness to learn. Possesses the ability to be approachable and cordial to members and co-workers. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Talking: Must possess the ability to communicate in English. Must be able to read and comprehend business communications. Must possess the ability to communicate effectively utilizing all standard forms of business communication. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, counting cash, or pinching fingers together. Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate standard office equipment. Physical Strength: Must be able to sit or stand for long periods of time. Must be able to lift at least ten (10) pounds individually, or twenty (20) pounds using a team lift. WORKING CONDITIONS None: Typical office environment. MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Must be able to exercise independent judgement while carrying out basic instruction. Must be able to effectively resolve minor to moderate member related issues without supervision after appropriate training. Mathematical Ability: Ability to perform basic math skills and use decimals to compute ratios and percentages. Also has the ability to count cash and balance a cash drawer correctly after appropriate training. Language Ability: Employees are expected to communicate effectively and professionally with members and staff. English will be used when communicating with members, co-workers and other business affiliates who speak only English. Members who express a preference for another language are an exception to this rule. All task directions and work directives will be provided in English. Employees engaged in team-related work efforts or project teams will be expected to communicate in English. FHCU remains committed to its diversity efforts, which include the use of languages in the workplace other than English. When specific business and operational requirements necessitate the use of English, all employees are expected to comply.