Member service representative jobs in Chicopee, MA - 949 jobs

Customer Service Representative (Early-Career / 2+ Years Experience) New England Wire Products | In-Person | Full-Time New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive, relationship-driven service. We are seeking a Customer Service Representative with 1-3 years of professional experience who is ready to take ownership of customer relationships, manage orders with minimal oversight, and collaborate closely with internal teams to ensure a seamless customer experience. This role is well-suited for someone who has moved beyond entry-level support and is looking to deepen their impact within a manufacturing and operations-focused environment. Role Overview As a Customer Service Representative, you will serve as a trusted point of contact for assigned customers, managing the full order lifecycle from intake through delivery. You will work cross-functionally with Sales, Production, and Shipping to anticipate needs, resolve issues, and ensure accuracy, timeliness, and consistency in all customer interactions. This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, detail-driven environment. Key Responsibilities Customer & Order Management Manage customer orders end-to-end, including order entry, confirmations, changes, and delivery coordination Provide accurate and timely updates on order status, lead times, and product availability Serve as a primary point of contact for assigned customer accounts Identify and resolve order discrepancies, shipping issues, or service concerns with a solutions-oriented approach Customer Communication & Relationship Building Deliver professional, consistent communication via phone and email Build familiarity with customer preferences, product usage, and ordering patterns Proactively follow up to confirm accuracy, satisfaction, and on-time delivery Escalate complex or time-sensitive issues appropriately while maintaining customer confidence Cross-Functional Collaboration Partner closely with Sales, Production, and Logistics teams to align customer expectations with manufacturing realities Communicate clearly across departments to support scheduling, prioritization, and problem-solving Participate in process improvement discussions related to order flow, customer communication, and efficiency Systems, Documentation & Accuracy Maintain accurate records in internal systems related to orders, customer communication, and changes Ensure high attention to detail across pricing, quantities, shipping details, and documentation Follow established processes while identifying opportunities for improvement Qualifications Bachelor's degree required (business, communications, supply chain, or related field preferred) 1-3 years of experience in customer service, account coordination, order management, or a related role Experience working in manufacturing, distribution, or B2B environments preferred Strong written and verbal communication skills with a professional demeanor Highly organized with the ability to manage multiple priorities and deadlines Comfortable using Microsoft Office and learning ERP or order management systems Proactive, dependable, and team-oriented with strong follow-through Why Join New England Wire Products? Opportunity to take ownership and grow within a stable, family-owned manufacturing company Hands-on exposure to sales, operations, and production processes Collaborative, low-ego team environment with long-term employee tenure Clear path for increased responsibility and career development Job Details & Benefits Job Type: Full-time Work Location: In person Benefits Include: 401(k) with company match Health insurance Dental insurance Paid time off

Role : Service Representative - CL Customer Service Center Duration : 6 Months+ Mode: Hybrid (3 days per week onsite) Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Position Overview/Summary: As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Responsibilities/Essential Functions: Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests . Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc. All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Key Measures of Success: Service Quality Productivity Education and Experience: College degree preferred but not required. Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service. Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources. Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience. Demonstrated professional telephone etiquette. Demonstrated ability to work well within a team environment . #TB_EN

The Cadette Network is currently Hiring Immediately for Team Members to join our network! 5 stores located on Belmont and Lincoln St in Worcester and all 5 locations in Shrewsbury, MA. Well let you in on a little secret... while everyone knows that America Runs on Dunkin, we know that Dunkin runs on our incredible team members. Ready to come run with us? Heres whats in it for you: To keep our amazing team running, employees at our Dunkin Restaurant enjoy a bunch of perks: Hours that work for You Competitive Pay Free Uniforms Career Development and Growth Employee Discounts Training and Ongoing Development Opportunities Referral Bonuses Bonus Potential Healthcare Heres who were looking for: Someone who comes to work with a positive attitude ready to provide an exceptional guest experience A team player who excels in a fun, fast-paced environment while following brand standards as well as safety/sanitation standards Someone with a great attitude who has a desire to learn and is able take feedback from their supervisor and run with it Join us immediately for the Summer and Beyond! Click to Apply or Apply in Restaurant You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. Crew Members are the foundation of what keeps the store and America running. Our 3,2,1 philosophy is that "With just 3 feet between you and our guest, you have 2 minutes to provide 1 exceptional service experience," George Cadette (Franchisee).

Hybrid Opportunity! Our client is seeking a Service Representative to join their Commercial Lines team on a temporary basis, with the expectation of conversion to a permanent role and an annual salary increase. The position averages 38.75 hours per week. In this role, you will manage customer interactions and deliver timely, high-quality service to agents, policyholders, and vendors via phone and email. Responsibilities include handling inbound and outbound calls, issuing certificates of insurance, and supporting various policy servicing tasks. Key Responsibilities: Respond to customer requests via phone and email. Handle certificate of insurance and ID card requests within service level expectations. Manage Outlook mailboxes and make outbound calls for new business, renewals, and customer satisfaction. Support additional tasks such as collections, returned mail, and voice email inquiries. Maintain adherence to structured scheduling and meet productivity and quality goals. Qualifications: College degree preferred but not required. 2+ years of customer service experience; commercial insurance knowledge is a plus. Strong communication skills and professional telephone etiquette. Ability to work in a fast-paced, team-oriented environment. Schedule: Training: Monday-Friday, 8:30 AM-5:00 PM (first 2-4 weeks) Post-training: Monday-Friday, 9:30 AM-6:00 PM or 10:30 AM-7:00 PM (3 days onsite, 2 days remote)

Reporting to the Technical Resources Manager, responsibilities include providing technical call support for all of our customers, sales representatives, and OEM accounts. This position also interfaces daily with the customer service, engineering and product management departments. Essential Duties and Responsibilities: List what the person must do to perform the job to meet standards regarding equipment selection, installation and operation Investigates, verifies and makes recommendations for special applications, operation and performance of products Provides first contact and follow through to resolution for problem jobs Provides written reports for distribution to engineering and manufacturing Provides product quality testing, supported by reports to the appropriate departments Provides technical assistance and information on products and equipment by telephone, facsimile, E-mail, and standard mail correspondence in response to customer inquiries Travel to job sites as needed and helps our customers resolve issues varying in nature that may require hands-on work as required or requested by Manager Enters technical call logs into database to inform engineering and manufacturing of product issues Performs other similar or related duties as required

About the Role We are seeking a skilled HVAC Technical Service Representative to join our Westfield-based team in a primarily office-based role. This position is ideal for experienced HVAC technicians who want to move away from fieldwork and focus on providing technical support, troubleshooting, and system guidance for commercial and institutional HVAC systems. Key Responsibilities Provide phone, email, and remote support to contractors, field technicians, and customers. Troubleshoot HVAC systems, focusing on controls and electrical issues. Assist in system configuration, optimization, and problem resolution. Collaborate with engineering to maintain and update technical manuals and installation guides. Occasionally provide technical training to customers or field staff. Document all support cases accurately in the ticketing system. Qualifications Associate's degree or technical certification in HVAC or a related field. Hands-on experience with commercial, light commercial, or industrial HVAC systems. Familiarity with controls and communication protocols (BACnet, LonWorks, Modbus, N2) is a plus. Experience with relay logic, analog signals (0-10V, 4-20mA), and control troubleshooting. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Strong problem-solving, analytical, and communication skills. Customer-focused mindset, able to guide technicians and contractors remotely. Willingness to travel occasionally on short notice. Why This Role? Stable, office-based position - leave the roofs and ladders behind. Leverage your HVAC experience in a technical, high-impact support role. Work with commercial and institutional systems. Opportunity to collaborate with engineers and technical teams in a professional environment.

Job Title: Branch Member Service Representative II Department: Fitchburg Branch Department Location: Fitchburg, MA Reports to: Branch Manager Career Stream: Individual Contributor Classification: On-site Pay Grade: 7NE Pay Grade Range: $21.88 - $27.35 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Location: Fitchburg , MA (On-site) This position will be based out of our Fitchburg Branch and floating to other close-by branches as needed. Fitchburg Branch Hours: Monday - Friday: 9:00 AM - 5:00 PM; Saturday: 9:00 AM - 1:00 PM. Candidates will be required to work a flexible schedule based on branch operational needs. Position Summary: Are you passionate about helping others and delivering exceptional customer service? As a Branch Member Service Representative II (BMSRII), you'll be at the forefront of our commitment to our members. Your role will involve building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals that help them achieve their financial goals. Key Responsibilities: Open and service all types of WCU deposit and loan accounts. Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing. Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services. Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals. Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly. Lobby lead to ensure a positive member experience. Qualifications: High School diploma or equivalent required. Minimum of one year of branch banking experience. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 15+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors Responsible for promoting culture of safety Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of BlackHawk policies, procedures and practices. Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems. Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligent and detail oriented. Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) Experience in industrial field, B2B sales and customer service. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 1 year previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS: None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Wrist rest for keyboard and mouse pad BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

To provide quality customer service through efficient and timely customer assistance by performing the following duties: • Provides quality customer service to include assistance with purchases, suggestive selling and providing product information. • Builds and maintains an understanding of the stores products and price information to assist with customer purchases. • Receives payments from customers, operate cash register and credit card machine and returns appropriate change as needed. • Maintains a neat and orderly store at all times to include dusting and vacuuming. • Prepares product displays as requested. • Reports any theft or suspected theft by customers or employees to management immediately. • Performs other related duties as assigned.

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $33.59 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8:00 AM to 4:30 PM Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5430 Single Billing Office Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Responsible for responding to and resolving varied inquires/requests received via telephone, mail, email, and in person from patients regarding their bills for both hospital and physician accounts. I. Major Responsibilities: 1. Responds to patient/responsible party inquiries/requests for both physician and hospital accounts received via telephone, mail, email and in person by accessing the billing system. 2. Accesses other relevant vendor applications, such as internal and external databases to assist in the resolution of patient inquiries. 3. Operates within the protocols for a call distribution center. 4. Works assigned system work queues within established protocols. 5. Processes the patient correspondence patient voice mail, and patient emails for Single Billing Office. 6. Communicates with other areas of the revenue cycle to resolve patient inquiries. 7. Performs insurance eligibility and insurance updates, money transfers, account adjustments, reviewing of patient EOBs, processing of credit card phone payments, updates to demographic information, establishes payment plans, requests for patient refunds, and updates to guarantor information. 8. Handles walk-in patient inquiries on-site and in-person. 9. Documents all actions taken in billing system. 10. Completes daily statistic summary report. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. High School Diploma Experience/Skills: Required: 1. Three years of relevant work experience, including telephone customer service. 2. Knowledge of third party insurance and medical terminology. 3. Demonstrated ability to deal effectively with the public, physicians, and others, both inside and outside of the organization. 4. Computer skills. Excellent customer service skills and demonstrated problem solving ability. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Sandri Energy is now hiring at our Greenfield store , located at 295 Federal Street, Greenfield, MA. . We are looking for a person who can be flexible with their schedule and be able to work some weekends, full time or part time. Sandri is a family-owned small chain of convenience stores, with 18 locations throughout Western Mass, New Hampshire, and Vermont. We pride ourselves on providing safe stores that keep our customers (and their cars) fueled up and on the go. Responsibilities of a Cashier at Sandri include: Scanning purchases and taking customer payments Making change accurately Answering customer questions Verifying customer ID for age restricted sales Stocking shelves and coolers Checking in orders Store maintenance such as dusting, cleaning bathrooms, sweeping and mopping, wiping down counters and gas pumps, making sure sidewalks are clear and putting down salt, trash and recycling Our ideal Cashier candidate will have the following skills and traits: Reliable attendance Attention to customer service Able to accurately process payments and lottery transactions and maintain an accurate cash drawer Committed to ensuring that alcohol and tobacco can only be purchased by those over 21 with valid ID Committed to keeping the store clean, stocked, and safe As a family owned company the well being of our employees is important to us. The many benefits of working as a Cashier at Sandri include: Competitive hourly pay Full Time and Part Time Options Medical for employees working at least 30 hours per week Dental for employees working at least 30 hours per week Vision for employees working at least 30 hours per week 401k with match for full and part time employees $10k Life insurance policy paid by Sandri for employees working at least 30 hours per week. Voluntary Life and Disability insurance for employees working at least 30 hours per week Company provided uniforms Paid Time Off / Vacation for Full Time employees Team oriented work environment Promote from within culture (most of our Store Managers, Assistant Managers, and District Managers have been promoted from within) Equal opportunity workplace Apply online or fill out an application in person at Sandri , 295 Federal Street, Greenfield, MA 01301.

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Want to be part of an organization that makes a difference? Come join our team! UMassFive College Federal Credit Union is looking for a full-time motivated professional to serve as a Member Services Specialist! Responsibilities: It is the responsibility of the Member Service Specialist to uncover and deliver ways to (1) save or make money for the member; (2) save them time or provide a convenience; (3) provide peace-of-mind for the member; or (4) generally improve the member's financial knowledge. This will be accomplished by performing a variety of member service duties, including: establishing memberships, opening accounts, interviewing members for consumer and equity loans, disbursing loans, identifying members' needs and providing services and products in their best interest. Refer members to the appropriate party for specialty financial services such as investment counseling, first mortgage applications, etc. Perform various Teller transactions, such as deposits, withdrawals, loan payments, and transfers. Educate members on financial topics, providing basic financial coaching services as needed. Requirements: High School Diploma; 2 to 5 years of experience in a customer service or sales position with experience assisting and recommending products and services to better enhance the customers' overall well-being preferred; knowledge of debits and credits and basic bookkeeping; demonstrated cross-selling ability; excellent member service skills; and excellent computer skills, including Word, web, and Excel, as well as experience using mobile devices, tablets, etc. Previous experience working as a Teller desired. Hours: Full-time, 37.50 hours/week, including rotating Saturdays Hours: 37.5 per week - Must be available between the hours of (8:00am and 6pm) Reports to: Eurika Boulay, Northampton Branch Manager Grade NE8: Min $19.72 Mid $24.65 Max $29.57 This position includes a fully comprehensive benefits package, including: health, dental, life, vision, flexible spending and disability insurance; paid vacation, sick, and personal time; tuition reimbursement; profit sharing and generous 401(k) plan with company match. UMassFive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. UMassFive is a smoke-free facility.

Part-time Description This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the supervision of the Membership Coordinator will be responsible for providing support to supervisor and other staff which focuses on creating a growing, positive, welcoming experience for our members with a focus on quality customer service at the welcome center. The Incumbent will have full understanding of all YMCA programs, services, memberships and is expected to value and respect the mission and cause of the YMCA. ESSENTIAL FUNCTIONS: Serve as an ambassador and provide members, volunteers, visitors the highest level of customer service including face to face and phone inquiries. Ensure the YMCA character development initiatives of caring, honesty, respect, and responsibility is implemented in the Membership Department. Manage all inquiries related to membership including rates, hours of operation and current program schedules. Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff. Provide direct service at the welcome center as scheduled and as needed. Assist the Membership Coordinator to ensure proper implementation of front desk procedures are in place and revised, training and role modeling for all staff. Perform other duties as assigned by the supervisor. Participate in training and other Association initiatives. Perform other duties as assigned. QUALIFICATIONS: Requires solid supervisory, organizational, interpersonal, and communication skills. At least one-year experience in customer service. Must have strong organizational, computer and communication skills. Incumbents must possess an extensive understanding of computer systems, accounting procedures and good business practices. Must be very organized and be able to create systems for smooth branch operations. Strong human relation skills including the ability to establish and maintain a positive work environment with other staff, volunteers and the members. Minimum age of 18. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Job Type: Part-Time Schedule: Monday-Friday 4:45am to 9:00am Pay: $15.00/hr Plus, access to YMCA facilities for all YMCA employees, Employee Assistance Program, and Sick Leave If this sounds like something you are qualified to do and want to apply, please submit your online application today! The Y: We're for youth development, healthy living, and social responsibility. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are a safe place for children, teens and vulnerable populations, and all staff, regardless of their role within the organization, are required to ensure the trust that families place in us is earned each and every day. Child protection is every employee's job, and employees may not begin work until they are trained. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to strengthen our community, beginning with you. Salary Description $15.00/hr

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Hiring Bonus up to $1,000 Group Life and Disability Insurance Benefits 401K Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Work Schedule & Location This position is an in office 34 hour per week position. Office locations are in Mansfield, CT and Hebron, CT. The selected candidate will normally work four days per week. Occasional evening and weekend work is required to meet operational needs and production requirements. Requirements Graduation from an accredited college or university preferred, consideration is given to equivalent sales/customer service experience, education, and training Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Ability to make presentations to potential customers Achieve mutually agreed upon marketing goals Ability to effectively relate to a customer Ability to execute a detailed business plan Experience in marketing financial products Knowledge of financial services products Ability to explain complex financial issues in understandable terms Life and Health license (must be able to obtain) Series 6 and 63 (must be able to obtain) Courses on ethical and customer centered sales practices will be required Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education Bachelor's degree preferred If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested

Job Title: Branch Member Service Representative II Department: Athol Branch Department Location: Athol, MA Reports to: Branch Manager Career Stream: Individual Contributor Classification: On-site Pay Grade: 7 FLSA Status: Non-Exempt Pay Grade Range: $21.88 - $27.35 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Location: Athol, MA (On-site) This position will be based out of our Athol Branch and floating to other close-by branches as needed. Athol Branch Hours: Monday: Off; Tuesday - Wednesday: 8:00AM - 5:15PM; Thursday 8:00AM - 6:15PM; Friday: 8:00 AM - 5:15PM; Saturday: 8:00 AM - 1:15 PM. Candidates will be required to work a flexible schedule based on branch operational needs. Position Summary: Are you passionate about helping others and delivering exceptional customer service? As a Branch Member Service Representative II (BMSRII), you'll be at the forefront of our commitment to our members. Your role will involve building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals that help them achieve their financial goals. Key Responsibilities: Open and service all types of WCU deposit and loan accounts. Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing. Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services. Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals. Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly. Lobby lead to ensure a positive member experience. Qualifications: High School diploma or equivalent required. Minimum of one year of branch banking experience. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 15+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Join Our Team as a Cashier at Sandri Energy! Sandri Energy is thrilled to announce that we are hiring Cashiers for our bustling Greenfield Ma store, located 295 Federal St, . As a family-owned chain of convenience stores with 18 locations across Western Massachusetts, New Hampshire, and Vermont, we pride ourselves on providing safe, clean, and welcoming stores that keep our customers (and their cars) fueled up and ready to go. Schedule: Flexibility with open Availability What You'll Do: Engage with Customers: Scan purchases, take payments, and make change accurately. Provide Exceptional Service: Answer customer questions and verify IDs for age-restricted sales. Keep Things Stocked: Stock shelves and coolers, and check in orders. Maintain the Store: Perform tasks like dusting, cleaning bathrooms, sweeping and mopping, wiping down counters and gas pumps, clearing sidewalks, putting down salt, and handling trash and recycling. Our Ideal Candidate: Reliable: Consistent attendance is a must. Customer Service-Oriented: Strong skills in customer interaction and service. Detail-Oriented: Able to process payments and lottery transactions accurately and maintain a balanced cash drawer. Responsible: Committed to ensuring that alcohol and tobacco are only sold to those over 21 with valid ID. Dedicated: Focused on keeping the store clean, stocked, and safe for all. Why Work for Sandri? Flexible Options: Full Time and Part Time positions available. Comprehensive Benefits: Medical, Dental, and Vision insurance for employees working at least 30 hours per week. Financial Security: 401k with match for full and part-time employees, and a $10k Life insurance policy paid by Sandri for employees working at least 30 hours per week. Additional Coverage: Voluntary Life and Disability insurance for employees working at least 30 hours per week. Uniforms Provided: Company-provided uniforms. Work-Life Balance: Paid Time Off/Vacation for Full Time employees. Supportive Environment: Team-oriented work atmosphere with a promote-from-within culture (many of our Store Managers, Assistant Managers, and District Managers have been promoted from within). Inclusive Workplace: Equal opportunity employer.

Want to be part of an organization that makes a difference? Come join our team! UMassFive College Federal Credit Union is looking for a full-time motivated professional to serve as a Member Services Specialist! Responsibilities: It is the responsibility of the Member Service Specialist to uncover and deliver ways to (1) save or make money for the member; (2) save them time or provide a convenience; (3) provide peace-of-mind for the member; or (4) generally improve the member's financial knowledge. This will be accomplished by performing a variety of member service duties, including: establishing memberships, opening accounts, interviewing members for consumer and equity loans, disbursing loans, identifying members' needs and providing services and products in their best interest. Refer members to the appropriate party for specialty financial services such as investment counseling, first mortgage applications, etc. Perform various Teller transactions, such as deposits, withdrawals, loan payments, and transfers. Educate members on financial topics, providing basic financial coaching services as needed. Requirements: High School Diploma; 2 to 5 years of experience in a customer service or sales position with experience assisting and recommending products and services to better enhance the customers' overall well-being preferred; knowledge of debits and credits and basic bookkeeping; demonstrated cross-selling ability; excellent member service skills; and excellent computer skills, including Word, web, and Excel, as well as experience using mobile devices, tablets, etc. Previous experience working as a Teller desired. Hours: Full-time, 37.50 hours/week, including rotating Saturdays Hours: 37.5 per week - Must be available between the hours of (8:00am and 6pm) Reports to: Eurika Boulay, Northampton Branch Manager Grade NE8: Min $19.72 Mid $24.65 Max $29.57 This position includes a fully comprehensive benefits package, including: health, dental, life, vision, flexible spending and disability insurance; paid vacation, sick, and personal time; tuition reimbursement; profit sharing and generous 401(k) plan with company match. UMassFive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. UMassFive is a smoke-free facility.