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Member service representative jobs in Coeur dAlene, ID

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  • Technical Service Rep

    DTS Fluid Power 3.6company rating

    Member service representative job in Spokane, WA

    Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people? Do you want to use your industrial rubber and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction? As a Technical Sales & Service Representative (TSSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied Account Manager team regarding applications, product selection, and installation of our industrial rubber product selection. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results! Responsibilities Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates Professional point of contact for customer quotes and product sourcing Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction Timely and accurate reporting Requirements 2+ years proven customer service or sales experience Use of proper English grammar, written and verbal Ability to read / understand technical drawings Work independently and as part of a team Listening, negotiating, and effective questioning skills Ability & desire to quickly learn new processes and systems HS Diploma or Equivalent Ability to pass a DOT medical and drug screen Industrial rubber products application knowledge (conveyor belting, fabrication, splicing), preferred When you join the Applied team, you will enjoy: Base salary and bonus opportunities Comprehensive benefits package including health care, vision, & dental, 401(k) with company match Personalized training & development program Career development opportunities Work for a corporation that believes in developing its people. Applied employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded. #LI-RB1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $58k-72k yearly est. Auto-Apply 9d ago
  • Customer Service Representative | Full-Time|

    Heritage Health 3.9company rating

    Member service representative job in Coeur dAlene, ID

    Heritage Health is seeking a full-time (1.0 FTE) Customer Service Representative to join our team at our Center for Healthy Living in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally. Schedule: 7:00am to 5:30pm Why You Should Join our Dynamic Healthcare Team: Passionate Purpose: We're committed to enhancing lives, every day. Unmatched Support: We are committed to a fun and supportive team environment. Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance. Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings. Exceptional Rewards: Competitive pay, and benefits Benefits: Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees. Life Insurance: Employer-paid for 1x annual salary (optional coverage available for additional cost). Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance. Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions. Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher. Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members. The Client Services Representative is responsible for delivering exceptional customer service to all Heritage Health clients during the check-in and check-out process. This role works closely with clinical staff to ensure patient visits are processed efficiently and accurately. The representative is also responsible for implementing and adhering to established Heritage Health policies and protocols to support a seamless and professional client experience. Requirements Minimum of two (2) years of office experience; experience in a medical or healthcare setting strongly preferred Ability to pass an enhanced background check conducted by the Idaho Department of Health and Welfare Criminal History Unit Strong organizational, communication, and customer service skills Proficient in the use of standard office software and equipment Ability to maintain confidentiality and adhere to HIPAA regulations Essential Functions: Greet and check in clients, ensuring demographic information and insurance details are updated at each visit Answer incoming calls using a multi-line phone system, take accurate messages, and promptly relay them to counselors Schedule appointments for new and existing clients using three electronic practice management systems Make appointment reminder calls for all scheduled clients Verify Medicaid coverage at each visit and obtain Healthy Connections authorization when applicable Collect co-pays from self-pay and third-party payer clients at each visit; refer clients unable to pay to the billing/collections team Assist with client check-out as needed Create and maintain client charts in accordance with documentation standards Audit counselor charts for clinical documentation compliance based on funding source requirements Track and document No Show appointments; follow established No Show protocol Process all scheduled self-pay clients through the Medicaid system to verify potential coverage Maintain a clean and organized waiting area throughout the day Perform general office duties including copying, faxing, scanning, and handling incoming/outgoing mail Maintain regular and predictable attendance Perform other duties as assigned to support clinic operation Key Success Factors: Demonstrated proficiency in general office duties, including filing, scanning, and managing administrative tasks Consistently professional phone etiquette and effective verbal communication skills Strong problem-solving abilities with the capacity to manage multiple priorities in a fast paced environment Solid organizational skills with attention to detail and accuracy Working knowledge of insurance processes, including Medicaid and third-party payer systems Excellent customer service skills, with the ability to interact compassionately and efficiently with diverse client populations Job Overview: Working Conditions: Work is normally performed in a typical interior, medical work environment in a clinic building. Work may be demanding and chaotic at times. May be exposed to a patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind. Physical Requirements and Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Must be able to stand, sit, and be mobile for one-third to two-thirds of the workday Frequent use of hands for fingering, handling, and feeling (over two-thirds of the time) Reaching with hands and arms occurs approximately one-third of the workday Occasional climbing, balancing, stooping, kneeling, or crouching (less than one-third of the time) Requires frequent verbal communication and active listening (over two-thirds of the time) Must be able to lift or exert force up to 10 pounds approximately 50% of the time, and up to 25-40 pounds less than one-third of the time Rarely required to lift more than 41 pounds Must be capable of efficient keyboard use and possess the ability to hear, see, speak, and read effectively Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues. Salary Description $19.81 to $28.20 an hour
    $19.8-28.2 hourly 21d ago
  • Customer Service Rep(07321) - 50 W. Neider Ave

    Domino's Franchise

    Member service representative job in Coeur dAlene, ID

    Domino's in Coeur d'Alene is looking for great people who want to make some good dough. The main requirement is to have fun and help your team where it is needed. For benefits all employees receive 50% off carryout orders, we offer health insurance, free crew pies during scheduled shifts and flexibility with scheduling needs. We are open from 10am to 2am every day and having openings anytime you are available between those hours. We have flexible schedules and can almost accommodate any need to help you out with the hours you have available to work. Domino's is the #1 pizza company in the world and there are many opportunities with Domino's to grow a great career for a leader in the pizza industry. Job Description Job duties are to help in the store where needed. We have different areas of the store that have certain duties and responsibilities. The areas are Phones, Front Counter, Box Tagging, Oven Tending and Makeline. We have a fast paced and fun environment to accomplish the goals of our team. Pay ranges from $10 an hour for first timers and go up to $20 an hour for our top Assistant Managers. These jobs can lead to a promotion of General Manager at your own store with the right candidate. Great pay and a great job for anyone who has an interest in pizza. Additional Information All your information will be kept confidential according to EEO guidelines.
    $10-20 hourly 13d ago
  • Customer Service Representative

    The Overhead Door 3.8company rating

    Member service representative job in Spokane Valley, WA

    Skills/Education Qualifications High School Diploma or GED. One to three years related experience or training; or equivalent combination of education and experience. Mathematical, Reasoning, and Language skills are required. Proficiency in Microsoft Office including Word and Excel. The Office Clerk supports the service and installation departments in the Texas Access Controls Houston, TX location. Answers telephone and directs calls to appropriate department. Processing incoming and outgoing parts. Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen. Compares data entered with source documents to detect errors. Processes purchase orders. Take orders for residential install/service customers. Assist in scheduling and dispatching. Provides backup support for office staff.
    $39k-44k yearly est. Auto-Apply 60d+ ago
  • Life Safety Preventative Service Representative

    Johnson Controls Holding Company, Inc. 4.4company rating

    Member service representative job in Spokane, WA

    Apply to be considered for future/upcoming openings Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time- 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Company vehicle Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out!: ******************* ZMNrDJviY What you will do Johnson Controls is a global leader in the design, manufacture, installation, and service of a comprehensive array of networked and integrated fire alarm and suppression, security, and communications systems. Our continued success and growth has produced a need for a SSR Service Sales Rep. The primary function of this position is to promote and sell service agreements for commercial building systems products to include fire alarm, suppression, sprinkler, security, sound, communication and inspections. Determine customer needs and develop sales strategies to meet those objectives. Close sufficient sales to meet sales plan objectives. Develop a positive ongoing relationship with customers. Develop and maintain an active proposal backlog that will support the sales plan. Conduct building surveys to support the development of estimates. How you will do it Establish contact with prospect and qualify potential buyers of service contracts by scheduling sales calls, following up of leads and utilizing outlined marketing strategies. Determine customer needs and develop a sales strategy to gain customer understanding of company service offerings. Close sufficient sales to meet sales plan objectives. Develop and maintain an active proposal backlog that will support achieving the designed sales plan. Conduct building surveys to support the development of estimates. Maintain correct and complete records of all sales related activities. Submit all required sales reports, expenses, competitive activity and correspondence in an accurate and timely manner. Develop a positive ongoing relationship with customers to ensure that Johnson Controls is meeting their requirements to ensure long-term customer loyalty. Support the service department to generate leads for service or equipment/device upgrades. What we look for Required Degree or equivalent work experience (5 years). Three (3) years minimum B2B track record of sales experience. Experience selling a service or intangible or technical product. Experience prospecting, qualifying, solution selling and closing deals. Ability to work in a matrix environment with minimal supervision where performance will be measure by meeting quota numbers. Professional communication, organizational, and time management skills is a must have! Proficient in Microsoft Office Preferred BA degree in a technical or business discipline preferred Three (3) years minimum B2B track record of sales experience Industry or related industry experience Salesforce Competency HIRING SALARY RANGE: $55-70K annual base salary + target incentive earnings (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at *************************************** #saleshiring Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $55k-70k yearly Auto-Apply 55d ago
  • Member Service Representative (2 PT, Weekend Shifts)

    Kalispel Tribe of Indians

    Member service representative job in Cusick, WA

    Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Summary of Functions Under the direction of the Administrative Services manager, ensures top-notch customer service levels in accordance to the values, mission and policies of the Camas Center. The incumbent will ensure participant/member satisfaction and retention through outstanding program delivery. They will endeavor to create an atmosphere that is friendly, courteous, accurate and highly efficient. The Member Service Representative is the initial and primary link between the public and the Camas Center. Essential Duties and Responsibilities Greet all Camas Center members and guests. Check each member's membership status and issue towels. Process and complete new Camas Center member enrollment. Manage all aspects of membership accounts including contracts, billing, and updating files. Exact data entry to ensure accurate demographic and sales reports. Accept and process cash transactions for all Camas Center programs and services. Maintain a till drawer, collect money, make change and reconcile till drawer at end of each shift. Document all transactions, overages and shortages on the Daily Cash Summary form at the end of each shift and at the end of day. Answer the telephone and walk-in inquiries about the Camas Center, its facilities, and programs/services. Provide comprehensive tours of the Camas Center facility upon request. Ability to present oneself professionally to members and staff. Other duties as assigned by supervisor. Prepare conference rooms. Including cleaning, A/V setup, furniture arrangement and coordinating with catering staff for food service table design. Schedule special events and or meeting correctly. Responsible for maintaining a good attendance record. Available and willing to work any changes in hours deemed necessary for business levels. Stock shelves and replenish inventory, price merchandise. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Education High school diploma or GED required. Experience 1 to 3 years previous work experience required. Experience with child care preferred 6 months plus 1-2 years of experience in data entry; 1-2 years' experience with cash-handling and balancing of an end of shift; 1-2 years of experience working with the public as a receptionist, cashier or salesperson within a retail environment. Skills Typing 35+ wpm Experience with web based computer applications. Requires attention to detail and ability to research inconsistencies Ability to work with little supervision Ability to multi task while taking incoming telephone calls. Cash handling. Experience with Point of Sales systems. Ability to handle stress, remain calm and courteous and hand a wide of variety to clientele. Delivery of outstanding, attentive and friendly customer service. Ability to maintain a friendly, professional demeanor in person and on the phone while handling a variety of tasks. Ability to identify/anticipate important customer service issues and prioritize tasks accordingly. Ability to enforce camas center membership policies with sensitivities and tact. Ability to work as a member of a team. Ability to work with emergencies /crisis situations calmly and professionally. Willingness to learn about all camas center programs, facilities and services. Work in drop in child care as needed or scheduled. Work at the pro shop as needed or scheduled. Ability to read, analyze and interpret general business periodical journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from various groups. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Demands Requires the ability to lift and/or move objects weighing up to 20 pounds. Significant portions of the job require extended sedentary periods, constant work with computers, including extended periods of keyboarding, and repetitive motion of hands and wrists. This position requires significant amounts of standing or walking. This position requires significant local travel. This position requires occasional out of town travel to meetings and conferences. This position requires the ability to safely operate a motor vehicle. This position requires frequent amounts of work to be performed outside general business hours. Other Requirements Must obtain Bloodbourne Pathogen certification within 90 days of being hired, first aid certification and CPR. Hepatitis B vaccination required. Working Conditions This position is performed primarily in an office environment. Disclaimer: Certain Licenses and Certification requirements can be obtained once hired.
    $30k-38k yearly est. 29d ago
  • Customer Service Representative - State Farm Agent Team Member

    Sue Breesnee

    Member service representative job in Rathdrum, ID

    Responsive recruiter Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus based on experience Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Compensation: $45,000.00 - $55,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Post Falls, ID and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
    $45k-55k yearly Auto-Apply 60d+ ago
  • Customer Service Representative - Post Falls, ID

    Kedia Corporation

    Member service representative job in Post Falls, ID

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $27k-34k yearly est. 17h ago
  • Service Representative 1 or 2 (Teller) - Airway Heights Branch

    Numerica Credit Union 4.0company rating

    Member service representative job in Airway Heights, WA

    Full-time Description ** We are looking to hire one person with skillsets that align with the Service Representative 1 or 2 position. Below is the Service Representative 1 role responsibilities. Scroll down to review the Service Representative 1 and 2 s. ** Service Representative 1 Salary Start: $17.61 - $26.40 Report To: Assistant Branch Manager With the goal of enhancing lives, fulfilling dreams and building communities this position is responsible for processing a wide variety of member transactions, while consistently uncovering members financial needs, deepening member relationships. We delight our members in every interaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, deepening member relationships, and making a personal effort to make members feel they belong and are important to the credit union. Welcome members and accurately process a wide variety of transactions. Ability to work and understand credit union operating system, balance cash drawer and perform other operations functions accurately and timely. Ask members appropriate open ended questions to understand their financial needs. Make applicable recommendations and/or referrals to specialists which help the member achieve their financial goals. Performs such other duties as assigned, which may include, occasionally working at other branches or departments. Ability to learn, use, understand, and promote all credit union digital delivery channels. Maintain knowledge of and adhere to all compliance and regulatory standards including internal policies. Effectively incorporates CARES Principles in daily behaviors and interactions: Connect Create a welcoming, energized, and warm environment Ask Discover and confirm others needs to ensure they feel understood and known Resolve Take personal and full responsibility for meeting others needs Elevate Commit to long-term personal and organizational growth and improvement Strengthen Invest in our Numerica community and beyond. SUPERVISORY RESPONSIBILITIES: No requirement. PERFORMANCE STANDARDS: The ability to handle cash transactions quickly and accurately. Must present oneself in a positive, professional, cooperative manner toward members and fellow teammates with sound interpersonal skills. Professional appearance and demeanor. EDUCATION and/or EXPERIENCE: Minimum: High school diploma or general education degree (GED); plus minimum of 6 months related experience and/or training as a teller/service representative, customer service with cash handling. Preferred: Relevant training in a credit union, bank or other financial institution. Bi-lingual, Spanish preferred in some markets. LANGUAGE SKILLS: Ability to read, write and comprehend simple instructions, short correspondence and memos. Effectively present information in one-on-one situations to members, potential members and other teammates of the credit union. INTERPERSONAL SKILLS Courtesy, tact and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion. CERTIFICATES, LICENSES, REGISTRATIONS: No requirement. OTHER SKILLS and ABILITIES: Ability to operate general office machines and equipment such as photocopier, fax, computer, and currency and coin counter. Ability to lift up to 25lbs. Must be able to sit or stand for extended periods of time. The doesn't imply an employment contract, nor is it intended to include every duty, task or instruction for which the employee is responsible. Other tasks may be assigned, based on business need and at Managements request. Service Representative 2 Salary Range $19.31 - $28.96 Report To: Assistant Branch Manager With the goal of enhancing lives, fulfilling dreams and building communities this position is responsible for processing a wide variety of member transactions, while consistently uncovering members financial needs, deepening member relationships. We delight our members in every interaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include but not limited to the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, deepening member relationships, and making a personal effort to make members feel they belong and are important to the credit union. Welcome members and accurately process a wide variety of transactions. Ability to work and understand credit union operating system, balance cash drawer and perform other operations functions accurately and timely. Ask members appropriate open-ended questions to understand their financial needs. Make applicable recommendations and/or referrals to specialists which help the member achieve their financial goals. Performs such other duties as assigned, which may include, occasionally working at other branches or departments. Demonstrated ability to learn, use, understand, and promote all credit union digital delivery channels. Displays knowledge of and adheres to all compliance and regulatory standards including internal policies. Exhibits ability to aid escalated members through CARES principles, knowledge application, and troubleshooting ability. Ability to identify and handle member inquiries, resolve member concerns while maintaining member satisfaction. Ability and aptitude to complete complex transactions accurately and timely. Demonstrated ability as a resource to newer team members and peers. Effectively incorporates CARES Principles in daily behaviors and interactions: Connect Create a welcoming, energized, and warm environment Ask Discover and confirm others needs to ensure they feel understood and known Resolve Take personal and full responsibility for meeting others needs Elevate Commit to long-term personal and organizational growth and improvement Strengthen Invest in our Numerica community and beyond. SUPERVISORY RESPONSIBILITIES: No requirement. PERFORMANCE STANDARDS: The ability to handle cash transactions quickly and accurately. Must present oneself in a positive, professional, cooperative manner toward members and fellow teammates with sound interpersonal skills. Professional appearance and demeanor. EDUCATION and/or EXPERIENCE: Minimum: High school diploma or general education degree (GED); plus minimum of 2 years related experience and/or training as a teller/service representative, customer service with cash handling. Preferred: Relevant training in a credit union, bank or other financial institution. Bi-lingual, Spanish preferred in some markets. LANGUAGE SKILLS: Ability to read, write and comprehend instructions, short correspondence and memos. Effectively present information in one-on-one situations to members, potential members and other teammates of the credit union. INTERPERSONAL SKILLS Courtesy, tact and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion. CERTIFICATES, LICENSES, REGISTRATIONS: No requirement. OTHER SKILLS and ABILITIES: Ability to operate general office machines and equipment such as photocopier, fax, computer, and currency and coin counter. Ability to lift up to 25lbs. Must be able to sit or stand for extended periods of time. The job description doesn't imply an employment contract, nor is it intended to include every duty, task or instruction for which the employee is responsible. Other tasks may be assigned, based on business need and at Managements request. Requirements Numerica Credit Union Benefits and Perks - Learn more about our Benefits and Perks here- ****************************************************************************************** Numerica Credit Union is an Equal Opportunity/Affirmative Action Employer Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with Numerica Credit Union. If you are unable or limited in your ability to use or access Numerica Credit Union's career page at ****************** as a result of your disability, you can request reasonable accommodations by reaching out to your recruiter. Salary Description $17.61 to $28.96 hourly
    $17.6-26.4 hourly 4d ago
  • Customer Service Representative

    Handyman Connection 4.5company rating

    Member service representative job in Spokane, WA

    Benefits: Competitive salary Free food & snacks Opportunity for advancement Organized. Personable. Detail-Oriented. Does This Sound Like You? At Handyman Connection, our Customer Service Representatives (CSRs) are the heart of our business. You're often the first voice customers hear when they reach out to us, and you play a key role in delivering our brand promise. From scheduling jobs and managing customer relationships to supporting our Craftsmen in the field, this is a fast-paced, rewarding role where no two days are the same! We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If you're someone who thrives in an organized, customer-driven environment and enjoys helping people, we want to hear from you! Why Join Handyman Connection? Be the Backbone of a Successful Business - You'll play a crucial role in keeping our operations running smoothly. Competitive Pay + Performance Bonuses - We offer $19-$22 per hour (depending on experience), plus incentives based on goals you can control. Enjoy a Fast-Paced & Rewarding Role - If you love variety, talking to people, and organizing schedules, this job will keep you engaged. Gain Valuable Experience in Business Operations - Work with industry professionals, develop sales and customer service skills, and grow within the company. Flexible Scheduling - Full-time or part-time options available, with work-from-office opportunities. Supportive Team Environment - Our office staff, Craftsmen, and franchise owner work as a team, and you'll be a vital part of that success. Technology That Works for You - Use state-of-the-art scheduling and customer management software to stay organized. What You'll Do as a CSR: Answer & Manage Incoming Calls - You'll be the first point of contact for customers, handling questions, job requests, and appointment scheduling. Schedule & Coordinate Jobs - Work with customers and craftsmen to schedule work orders efficiently, ensuring the right craftsman is matched to the right job. Outbound Customer Calls (Sales & Follow-Ups) - Follow up on estimates, incomplete jobs, and customer satisfaction to help convert leads into booked jobs. Use Approved Call Scripts - Ensure a consistent and high-quality brand experience for every customer interaction. Track & Maintain Job Scheduling Data - Use Dispatch & ClientTether software to enter accurate customer and job details. Handle Customer Service Requests & Complaints - Address customer concerns professionally and efficiently to maintain positive relationships. Support Craftsmen & Office Team - Communicate job details to craftsmen in the field, keeping operations running smoothly. Keep Data Clean & Organized - Maintain accurate customer records, job notes, and scheduling information to ensure seamless follow-ups and reporting. Meet or Exceed Sales & Customer Satisfaction Goals - Work towards monthly booking goals and customer satisfaction targets that contribute to business success. What We're Looking for in a CSR: Strong Communication & People Skills - You're a great listener and communicator, both over the phone and in writing. Friendly & Professional Demeanor - You make customers feel welcome and help them feel confident in choosing Handyman Connection. High Attention to Detail & Organization - You're able to juggle multiple tasks, keep schedules organized, and enter accurate data. Comfortable Making Outbound Calls - You don't mind following up with customers, confirming job details, and encouraging booked estimates to turn into paid jobs. Proficient with Basic Software & Technology - Experience with Microsoft Outlook, Excel, Word, and CRM/scheduling software (training provided). Ability to Work in a Fast-Paced Environment - You thrive in a busy setting and can adapt to changing priorities. Self-Motivated & Independent - You take initiative, work efficiently, and stay on task without constant supervision. Experience in a Customer Service, Office Admin, or Call Center Role (Preferred, but Not Required) - Prior experience in a construction-related or service business is a plus. Familiarity with Home Repairs & Remodeling (Preferred, but Not Required) - Basic knowledge of home services and repairs helps you communicate more effectively with customers. Who Thrives in This Role? Customer Service Pros Who Love Helping People - If you genuinely enjoy talking to customers and problem-solving, you'll excel here. Detail-Oriented Multi-Taskers - If you're great at keeping schedules organized, following up on tasks, and ensuring nothing falls through the cracks, this role is for you. Sales-Savvy Communicators - If you're comfortable making outbound calls, booking estimates, and converting leads, you'll enjoy this role's goal-oriented approach. Organized Professionals Who Like a Fast-Paced Job - If you like staying busy, handling multiple responsibilities, and keeping operations on track, you'll thrive in this position. Apply Today! We'd love to hear from you and see how you can help Handyman Connection grow! Handyman Connection is an equal-opportunity employer committed to building a strong, professional, and customer-driven team. Compensation: $19.00 - $22.00 per hour Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers. If you're interested in: high earnings potential a flexible schedule that you control using your skills to help improve other's lives Handyman Connection might be a great fit for you. Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
    $19-22 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Straight Shooter Plumbing and Rooter

    Member service representative job in Hayden Lake, ID

    If you're a resilient problem solver who can expertly handle difficult personalities, then Straight Shooter Plumbing and Rooter invites you to become a full-time Customer Service Representative! You'll be assisting clients over the phone and supporting efficient office operations while enjoying the following compensation package: Competitive pay based on experience PTO Growth and advancement opportunities in a rapidly expanding company Supportive, professional, and drama-free work environment Ability to collaborate with a team that takes pride in completing impressive work We're not going to lie, this isn't a position for someone with thin skin. Some clients can be gruff, and we need a confident go-getter who can roll with the punches and deliver exceptional service, even during tense conversations. If you feel up for the challenge, keep reading to learn how you can grow with our bustling Hayden, ID office! YOUR SCHEDULE: Our Customer Service Representative works during our office hours Monday through Friday with an occasional weekend rotation. YOUR ROLE AS OUR CUSTOMER SERVICE REPRESENTATIVE: Always polite and professional, you'll be answering incoming phone calls, responding to online requests, and ensuring customers receive top-grade assistance. This role will keep you on your toes as you accurately schedule plumbing appointments, efficiently dispatch technicians to the daily jobs, and inform customers about service updates, arrival times, and more. You'll keep our records organized and work closely with field technicians and management to support seamless service. Your hard work and dedication will ensure every customer receives the high-quality assistance they deserve! QUALIFICATIONS: 2+ years of customer service experience in a trade industry Thick skin with the ability to communicate with unhappy people and handle rough personalities Ability to de-escalate tense situations and achieve positive outcomes Dependable work ethic, attention to detail, and ability to stay calm under pressure Ability to use computers and communicate over the phone Excellent communication and time management skills Friendly attitude and a willingness to go the extra mile for customers Commitment to working with a team and getting the job done right Experience using a CRM or scheduling software - preferred OUR COMPANY At Straight Shooter Plumbing and Rooter, we are the #1 local plumbing company in North Idaho, providing comprehensive plumbing services with unmatched expertise. Established in 2020, our team of experienced contractors brings over 30 years of combined industry knowledge, ensuring top-quality workmanship and peace of mind. We value our employees and offer a range of benefits to show our team how much we appreciate them. Our employee-centric approach means that we prioritize the well-being of our team and ensure a supportive work environment where everyone can grow and develop as professionals. Come join our fantastic team! HELP US HELP OTHERS! Join our office as a Customer Service Representative and become an integral part of our success story. Apply now using our short initial form!
    $27k-34k yearly est. 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Sue Breesnee-State Farm Agent

    Member service representative job in Rathdrum, ID

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus based on experience Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $27k-34k yearly est. 6d ago
  • Family Service Representative

    Fairmount Memorial Association

    Member service representative job in Spokane, WA

    Full-time Description Are you someone who finds fulfillment in helping others? Do you possess a strong desire to serve your community? Are you seeking a career that offers both financial rewards and personal satisfaction? If so, we want to hear from you! For over 125 years, the Fairmount Memorial Family has been privileged to honor the lives of individuals within our local community. As a locally owned and operated company, we take great pride in serving the communities where we live and work. With seven premier cemeteries, Heritage Funeral Home, and three Pacific Northwest Cremation locations, Fairmount Memorial Association is deeply committed to providing superior value and compassionate service that sets us apart within our profession and the communities we serve. We are currently seeking motivated individuals to join our team as Family Service Representatives and 1099 Sales Contractors. This is more than just a job-it's an opportunity to build a meaningful career in sales that positively impacts the lives of the people we serve. If you're passionate about making a difference and thrive in a sales environment where integrity and compassion are valued, we invite you to explore the opportunities available at Fairmount Memorial Association. Join our team and become part of a legacy of service and excellence. Apply now and start your journey towards a rewarding career with us. Requirements Title: Family Service Representative Compensation: The greater of Minimum Wage or Commission SUMMARY: Are you passionate about providing compassionate support to families during their time of loss? Fairmount Memorial Association is seeking a dedicated Family Service Representative to join our team. In this role, you will assist bereaved families in making final arrangements for their loved ones, while also educating and informing them about the benefits of preplanning and pre-funding funeral and cemetery services. REQUIREMENTS: Meet and/or exceed monthly sales quota as directed by the Sales Manager. Meet with families at the time of a death to help them make final arrangements. Competently presents the choices of products and services we offer with compassion, sensitivity and discretion. Makes condolence calls after the funeral and burial. Complete the vital statistical information and collect relevant contact information from family members. Follow up on referrals from clients. Contact and meet with potential clients who may require information and decision support regarding products and services. Work collaboratively to support other Family Service employees in the spirit of teamwork, service and honesty. Perform other duties as assigned. (Changes to responsibilities are at the discretion of the Sales Manager). Use Customer Relationship Management (CRM) software to track all leads. ESSENTIAL DUTIES AND RESPONSIBILITIES: Obtain self-generated leads and schedule presentations to meet assigned individual sales goals. Provide At-Need clients with immediate service, providing an atmosphere that enables client to make informed decisions. 50% Lead Generation: Consistently network and build relationships to sell pre-need funeral/cemetery arrangements utilizing company tools and processes; while maintaining company standards Maintain accountability by adhering to company policies, procedures and operations. 40 % Build Relationships with Families: Demonstrates customer service to ensure satisfaction and long-term relationships Attend Sales Meetings, Trainings and company events as required. Uphold Company Team Spirit by working cooperatively and collaboratively with all company departments Duties as assigned by management KNOWLEDGE, SKILLS AND ABILITIES: Possess a positive “can-do”, self-motivated and driven personality Possess adept people skills to be able to build, foster and maintain relationships Strong customer service skills with the ability to professionally respond and handle difficult situations Ability and desire to adapt to change Strong communication skills both oral and written Detail oriented MINIMUM QULIFICATIONS: Washington Life Insurance License. Work well in partnership with others and possess a strong, supportive, client service orientation. Exceptional communication skills: written, verbal and listening. Proficient in computer applications. Conduct oneself at all times in the highest ethical standard. Respect and appreciate diverse faiths, cultures, and family values. Possess highly efficient organizational skills. Ability to walk short distances. Possess a high level of self-motivation. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Work indoors and outdoors during all seasons and weather conditions, to including but not limited to rain, snow, sleet, hail, cold and hot days Considerable amount of local and/or multiple location traveling required Frequent, continuous periods of standing, up to 4-8 hours per day Sitting continuously for many hours per day Kneeling, reaching and bending to move and arrange products and materials Climbing stairs to access buildings frequently Occasional carrying and or lifting up to 25 pounds Fairmount Memorial Association promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.
    $31k-41k yearly est. 60d+ ago
  • WELLNESS SERVICES SPECIALIST (PART TIME)

    Marimn Health

    Member service representative job in Plummer, ID

    Marimn Health All positions are filled based on Tribal Preference. We conduct pre-employment drug screening. Start Over with Job Search Returning Applicant? Login Now WELLNESS SERVICES SPECIALIST (PART TIME) Job Code:2025-WC-005 Location:WELLNESS CENTER Preferred Experience:Entry Level Minimum Experience:Entry Level Job Category:Regular Part Time Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest every year since 2018 and Modern Healthcare's Family Friendliest Employer in 2020! Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times! Your employer paid benefits include: * Medical, Dental, Prescription, and Vision for employee and all legal dependents. * 401(k) plan with 10% employer match after 1 year of employment. * Employer paid life insurance. * Short and long term disability. * Generous PTO with the ability to earn additional personal days. Please note that this position is in Plummer, ID. Carpool opportunities are available. QUALIFICATIONS: High school diploma or GED required. Preference will be given to applicants with current lifeguard certification, previous instructor experience, current CPR certification and/or Fitness Certification. Required training must be completed within six months of hire. Must have basic computer proficiency and demonstrated attendance history. Must be able to work flexible hours, including nights, weekends and holidays. ADA ESSENTIAL FUNCTIONS: * Hearing: within normal limits with or without use of corrective hearing devices. * Vision: adequate to read 12-point type with or without use of corrective lenses. * Must be able to verbally interact with staff, clients, and public. * Manual dexterity of hands/fingers for writing and data entry. * Able to lift up to 100 lbs. * Standing >25% of the day. * Walking >50% of the day. * Pushing up to 60 lbs. * Pulling up to 60 lbs. * Rescue assist up to 300 lbs. RESPONSIBILITIES: * Maintains a positive peer relationship and performs as a team player. * Plans and prioritizes to maintain a time and attendance record which complies with company policy. * Provides excellent internal and external customer service assistance, providing knowledgeable and appropriate information to customers. * Works independently in a very detail oriented manner and meets deadlines. * Employee reports to work in a timely manner. * Employee utilizes breaks and meal periods to care for personal business outside of the work area. * Employee completes work assignments in a timely manner and appropriately exits the work area in a timely manner. * Employee appropriately utilizes Time and Attendance for clocking in and out and schedules absences in advance when possible. * Employee is regularly available for scheduled work shifts regularly and communicates absence to supervisor in a timely manner. * Be a positive role model to all members/patients. * Ability to answer the telephone with demonstrated professional phone etiquette, accepting coaching on needed skills to perform task. * Be a positive team member with an ability to actively rotate in assignment to monitor the pool deck/fitness floor/gym/front desk coverage assignment. * Ensures recreation facilities are safe, clean, and equipment operates correctly. * Monitors activities to ensure facility policy and regulations are followed and enforced, while being consistent and fair at all times. * Completed daily checklists to ensure all opening/mid-day/closing tasks have been done with a focus on ensuring member safety. * Monitors the use of equipment within the Wellness/Coeur Center, supporting and re-directing usage as needed to ensure safety. * Communicates directly with members to determine needs and interests, seeking support as needed * Campaigns to promote fitness, aquatics, recreation, youth and cultural programs. * Handles point-of sale transactions, billing payment drop-offs, and collects and records fees for snack/juice bar and pro shop. * Other duties as assigned.
    $26k-35k yearly est. 60d+ ago
  • Customer Service Representative | Part-Time|

    Heritage Health 3.9company rating

    Member service representative job in Coeur dAlene, ID

    Heritage Health is seeking a Part-time (0.5 FTE) Customer Service Representative to join our team in Coeur d' Alene, Idaho at our Street Medicine Clinic. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally. Schedule: Monday 11:30am-5pm 30 min lunch Tuesday 11:30am-5pm 30 min lunch Wednesday 11:30am-5pm 30 min lunch Thursday 11:30am-5pm 30 min lunch Friday 9:30am-2pm no lunch Why You Should Join our Dynamic Healthcare Team Passionate Purpose: We're committed to enhancing lives, every day. Unmatched Support: We are committed to a fun and supportive team environment. Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance. Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings. Exceptional Rewards: Competitive pay, and benefits Benefits: Health Insurance: 50% employer-paid employee coverage for medical, dental, and vision plans for part-time employees. Life Insurance: Employer-paid for 1x annual salary up Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance. Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions. Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher. Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members. The Customer Service Representative (CSR) delivers exceptional service to all Heritage Health patients during the check-in and check-out process. This role collaborates closely with medical assistants and healthcare providers to ensure efficient and timely patient visits. The CSR also supports the implementation of Heritage Health policies and protocols to maintain operational excellence and a positive patient experience. Requirements Minimum of two years of office experience; medical preferred. Experience with Athena EHR systems preferred Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check for our Rathdrum Clinic Your Essential Duties: Checks in clients and updates demographics, including insurance information, at each visit. Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed. Ensures each account has a DMS screen and verifies current homeless and migrant/seasonal status. Answers a multi-line phone system for the clinic, takes accurate messages and delivers them promptly to providers or counselors. Schedules appointments for new and established clients using the electronic practice management system. Makes reminder calls for all scheduled clients. Collects co-pays from self-pay and third-party payer clients at each visit. Directs clients who are unable to pay their co-pay to the billing or collections staff. Checks out clients as needed. Creates and organizes client charts. Tracks No-shows and follows the No Show protocol. Processes all self-pay clients on the schedule through the Medicaid system to check for coverage. Maintains the cleanliness and order of the waiting room area throughout the day. Performs general office duties such as copying, faxing, scanning, and handling mail. Your Success Factors Understanding of medical terminology and healthcare office procedures Familiarity with HIPAA regulations and patient confidentiality requirements Knowledge of electronic health records (EHR) systems (e.g., Athena) General understanding of Heritage Health policies and services Strong interpersonal and communication skills (verbal and written) Proficiency in using computers, office software, and scheduling tools Effective problem-solving and conflict resolution Ability to maintain professionalism and compassion under pressure Ability to handle sensitive patient information with discretion Ability to work independently and as part of a team Job Overview Working Conditions: Work is normally performed in a typical interior/office work environment in a medical clinic building. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind. Physical/Mental Requirements: Prolonged periods of sitting at a desk and working on a computer. May lift up to 15 pounds at times. Must be able to access and navigate various departments of a given location. Must be able to complete tasks in a noisy or stressful environment. Must be able to adhere to process protocol. Salary Description $19.81-$28.20
    $29k-35k yearly est. 22d ago
  • Member Service Representative (2 PT, Weekend Shifts)

    Kalispel Tribe of Indians-KTG

    Member service representative job in Cusick, WA

    Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Summary of Functions Under the direction of the Administrative Services manager, ensures top-notch customer service levels in accordance to the values, mission and policies of the Camas Center. The incumbent will ensure participant/member satisfaction and retention through outstanding program delivery. They will endeavor to create an atmosphere that is friendly, courteous, accurate and highly efficient. The Member Service Representative is the initial and primary link between the public and the Camas Center. Essential Duties and Responsibilities Greet all Camas Center members and guests. Check each member's membership status and issue towels. Process and complete new Camas Center member enrollment. Manage all aspects of membership accounts including contracts, billing, and updating files. Exact data entry to ensure accurate demographic and sales reports. Accept and process cash transactions for all Camas Center programs and services. Maintain a till drawer, collect money, make change and reconcile till drawer at end of each shift. Document all transactions, overages and shortages on the Daily Cash Summary form at the end of each shift and at the end of day. Answer the telephone and walk-in inquiries about the Camas Center, its facilities, and programs/services. Provide comprehensive tours of the Camas Center facility upon request. Ability to present oneself professionally to members and staff. Other duties as assigned by supervisor. Prepare conference rooms. Including cleaning, A/V setup, furniture arrangement and coordinating with catering staff for food service table design. Schedule special events and or meeting correctly. Responsible for maintaining a good attendance record. Available and willing to work any changes in hours deemed necessary for business levels. Stock shelves and replenish inventory, price merchandise. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Education High school diploma or GED required. Experience 1 to 3 years previous work experience required. Experience with child care preferred 6 months plus 1-2 years of experience in data entry; 1-2 years' experience with cash-handling and balancing of an end of shift; 1-2 years of experience working with the public as a receptionist, cashier or salesperson within a retail environment. Skills Typing 35+ wpm Experience with web based computer applications. Requires attention to detail and ability to research inconsistencies Ability to work with little supervision Ability to multi task while taking incoming telephone calls. Cash handling. Experience with Point of Sales systems. Ability to handle stress, remain calm and courteous and hand a wide of variety to clientele. Delivery of outstanding, attentive and friendly customer service. Ability to maintain a friendly, professional demeanor in person and on the phone while handling a variety of tasks. Ability to identify/anticipate important customer service issues and prioritize tasks accordingly. Ability to enforce camas center membership policies with sensitivities and tact. Ability to work as a member of a team. Ability to work with emergencies /crisis situations calmly and professionally. Willingness to learn about all camas center programs, facilities and services. Work in drop in child care as needed or scheduled. Work at the pro shop as needed or scheduled. Ability to read, analyze and interpret general business periodical journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from various groups. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Demands Requires the ability to lift and/or move objects weighing up to 20 pounds. Significant portions of the job require extended sedentary periods, constant work with computers, including extended periods of keyboarding, and repetitive motion of hands and wrists. This position requires significant amounts of standing or walking. This position requires significant local travel. This position requires occasional out of town travel to meetings and conferences. This position requires the ability to safely operate a motor vehicle. This position requires frequent amounts of work to be performed outside general business hours. Other Requirements Must obtain Bloodbourne Pathogen certification within 90 days of being hired, first aid certification and CPR. Hepatitis B vaccination required. Working Conditions This position is performed primarily in an office environment. Disclaimer: Certain Licenses and Certification requirements can be obtained once hired.
    $30k-38k yearly est. 30d ago
  • Customer Service Representative - Post Falls, ID

    Kedia Corporation

    Member service representative job in Post Falls, ID

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $27k-34k yearly est. 60d+ ago
  • Customer Service Rep(07318) - 15640 W. Hwy 41

    Domino's Franchise

    Member service representative job in Rathdrum, ID

    Domino's in Rathdrum is looking for great people who want to make some good dough. The main requirement is to have fun and help your team where it is needed. For benefits all employees receive 50% off carryout orders, we offer health insurance, free crew pies during scheduled shifts and flexibility with scheduling needs. We are open from 10am to 2am every day and having openings anytime you are available between those hours. We have flexible schedules and can almost accommodate any need to help you out with the hours you have available to work. Domino's is the #1 pizza company in the world and there are many opportunities with Domino's to grow a great career for a leader in the pizza industry. Job Description Job duties are to help in the store where needed. We have different areas of the store that have certain duties and responsibilities. The areas are Phones, Front Counter, Box Tagging, Oven Tending and Makeline. We have a fast paced and fun environment to accomplish the goals of our team. Pay ranges from $10 an hour for first timers and go up to $20 an hour for our top Assistant Managers. These jobs can lead to a promotion of General Manager at your own store with the right candidate. Great pay and a great job for anyone who has an interest in pizza. Additional Information All your information will be kept confidential according to EEO guidelines.
    $10-20 hourly 11d ago
  • Customer Service Representative

    Handyman Connection of Spokane, Wa 4.5company rating

    Member service representative job in Spokane, WA

    Job DescriptionBenefits: Competitive salary Free food & snacks Opportunity for advancement Organized. Personable. Detail-Oriented. Does This Sound Like You? At Handyman Connection, our Customer Service Representatives (CSRs) are the heart of our business. Youre often the first voice customers hear when they reach out to us, and you play a key role in delivering our brand promise. From scheduling jobs and managing customer relationships to supporting our Craftsmen in the field, this is a fast-paced, rewarding role where no two days are the same! We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If youre someone who thrives in an organized, customer-driven environment and enjoys helping people, we want to hear from you! Why Join Handyman Connection? Be the Backbone of a Successful Business Youll play a crucial role in keeping our operations running smoothly. Competitive Pay + Performance Bonuses We offer $19-$22 per hour (depending on experience), plus incentives based on goals you can control. Enjoy a Fast-Paced & Rewarding Role If you love variety, talking to people, and organizing schedules, this job will keep you engaged. Gain Valuable Experience in Business Operations Work with industry professionals, develop sales and customer service skills, and grow within the company. Flexible Scheduling Full-time or part-time options available, with work-from-office opportunities. Supportive Team Environment Our office staff, Craftsmen, and franchise owner work as a team, and youll be a vital part of that success. Technology That Works for You Use state-of-the-art scheduling and customer management software to stay organized. What Youll Do as a CSR: Answer & Manage Incoming Calls Youll be the first point of contact for customers, handling questions, job requests, and appointment scheduling. Schedule & Coordinate Jobs Work with customers and craftsmen to schedule work orders efficiently, ensuring the right craftsman is matched to the right job. Outbound Customer Calls (Sales & Follow-Ups) Follow up on estimates, incomplete jobs, and customer satisfaction to help convert leads into booked jobs. Use Approved Call Scripts Ensure a consistent and high-quality brand experience for every customer interaction. Track & Maintain Job Scheduling Data Use Dispatch & ClientTether software to enter accurate customer and job details. Handle Customer Service Requests & Complaints Address customer concerns professionally and efficiently to maintain positive relationships. Support Craftsmen & Office Team Communicate job details to craftsmen in the field, keeping operations running smoothly. Keep Data Clean & Organized Maintain accurate customer records, job notes, and scheduling information to ensure seamless follow-ups and reporting. Meet or Exceed Sales & Customer Satisfaction Goals Work towards monthly booking goals and customer satisfaction targets that contribute to business success. What Were Looking for in a CSR: Strong Communication & People Skills Youre a great listener and communicator, both over the phone and in writing. Friendly & Professional Demeanor You make customers feel welcome and help them feel confident in choosing Handyman Connection. High Attention to Detail & Organization Youre able to juggle multiple tasks, keep schedules organized, and enter accurate data. Comfortable Making Outbound Calls You dont mind following up with customers, confirming job details, and encouraging booked estimates to turn into paid jobs. Proficient with Basic Software & Technology Experience with Microsoft Outlook, Excel, Word, and CRM/scheduling software (training provided). Ability to Work in a Fast-Paced Environment You thrive in a busy setting and can adapt to changing priorities. Self-Motivated & Independent You take initiative, work efficiently, and stay on task without constant supervision. Experience in a Customer Service, Office Admin, or Call Center Role (Preferred, but Not Required) Prior experience in a construction-related or service business is a plus. Familiarity with Home Repairs & Remodeling (Preferred, but Not Required) Basic knowledge of home services and repairs helps you communicate more effectively with customers. Who Thrives in This Role? Customer Service Pros Who Love Helping People If you genuinely enjoy talking to customers and problem-solving, youll excel here. Detail-Oriented Multi-Taskers If youre great at keeping schedules organized, following up on tasks, and ensuring nothing falls through the cracks, this role is for you. Sales-Savvy Communicators If youre comfortable making outbound calls, booking estimates, and converting leads, youll enjoy this roles goal-oriented approach. Organized Professionals Who Like a Fast-Paced Job If you like staying busy, handling multiple responsibilities, and keeping operations on track, youll thrive in this position. Apply Today! Wed love to hear from you and see how you can help Handyman Connection grow! Handyman Connection is an equal-opportunity employer committed to building a strong, professional, and customer-driven team.
    $19-22 hourly 2d ago
  • Part Time Service Representative 1 (Teller) - Regal Branch

    Numerica Credit Union 4.0company rating

    Member service representative job in Spokane, WA

    Part-time Description Part Time Service Representative 1 Salary Start: $17.61 - $26.40 Report To: Assistant Branch Manager With the goal of enhancing lives, fulfilling dreams and building communities this position is responsible for processing a wide variety of member transactions, while consistently uncovering members financial needs, deepening member relationships. We delight our members in every interaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, deepening member relationships, and making a personal effort to make members feel they belong and are important to the credit union. Welcome members and accurately process a wide variety of transactions. Ability to work and understand credit union operating system, balance cash drawer and perform other operations functions accurately and timely. Ask members appropriate open ended questions to understand their financial needs. Make applicable recommendations and/or referrals to specialists which help the member achieve their financial goals. Performs such other duties as assigned, which may include, occasionally working at other branches or departments. Ability to learn, use, understand, and promote all credit union digital delivery channels. Maintain knowledge of and adhere to all compliance and regulatory standards including internal policies. Effectively incorporates CARES Principles in daily behaviors and interactions: Connect Create a welcoming, energized, and warm environment Ask Discover and confirm others needs to ensure they feel understood and known Resolve Take personal and full responsibility for meeting others needs Elevate Commit to long-term personal and organizational growth and improvement Strengthen Invest in our Numerica community and beyond. SUPERVISORY RESPONSIBILITIES: No requirement. PERFORMANCE STANDARDS: The ability to handle cash transactions quickly and accurately. Must present oneself in a positive, professional, cooperative manner toward members and fellow teammates with sound interpersonal skills. Professional appearance and demeanor. EDUCATION and/or EXPERIENCE: Minimum: High school diploma or general education degree (GED); plus minimum of 6 months related experience and/or training as a teller/service representative, customer service with cash handling. Preferred: Relevant training in a credit union, bank or other financial institution. Bi-lingual, Spanish preferred in some markets. LANGUAGE SKILLS: Ability to read, write and comprehend simple instructions, short correspondence and memos. Effectively present information in one-on-one situations to members, potential members and other teammates of the credit union. INTERPERSONAL SKILLS Courtesy, tact and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion. CERTIFICATES, LICENSES, REGISTRATIONS: No requirement. OTHER SKILLS and ABILITIES: Ability to operate general office machines and equipment such as photocopier, fax, computer, and currency and coin counter. Ability to lift up to 25lbs. Must be able to sit or stand for extended periods of time. The job description doesn't imply an employment contract, nor is it intended to include every duty, task or instruction for which the employee is responsible. Other tasks may be assigned, based on business need and at Managements request. Requirements Numerica Credit Union Benefits and Perks - Learn more about our Benefits and Perks here- ****************************************************************************************** Numerica Credit Union is an Equal Opportunity/Affirmative Action Employer Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with Numerica Credit Union. If you are unable or limited in your ability to use or access Numerica Credit Union's career page at ****************** as a result of your disability, you can request reasonable accommodations by reaching out to your recruiter. Salary Description $17.61 to $26.40 hourly
    $17.6-26.4 hourly 6d ago

Learn more about member service representative jobs

How much does a member service representative earn in Coeur dAlene, ID?

The average member service representative in Coeur dAlene, ID earns between $18,000 and $29,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Coeur dAlene, ID

$23,000
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