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Member service representative jobs in Colorado Springs, CO - 391 jobs

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  • Customer Experience Specialist - Must reside in Colorado Springs

    Staff Management | SMX 4.3company rating

    Member service representative job in Colorado Springs, CO

    Staff Management is seeking a Customer Experience Specialist who will be responsible for enhancing the experience of our affiliates by delivering exceptional customer service support. This role involves responding to business requests via phone, email, and customer portals in a professional, courteous, and timely manner, while ensuring a positive and consistent customer experience. If you are interested please send resume to Michelle at mclabaugh@staffmanagement.com. Perks & Benefits Weekly paychecks Direct Deposit or Cash Card pay options $16.50 / Hour Employment Type & Shifts Full Time Temp to Hire 1st Shift Job Responsibilities Demonstrate basic knowledge of the product and processes specific to assigned brand. Manage customer experience interactions by providing accurate and efficient resolution to incoming requests via phones, email or our customer online portal. Follow standard operating procedures to support and resolve customer requests: order status, tracking, pricing, change requests and such. Act as customer liaison when working with cross-functional teams to resolve customer requests. Complete initial troubleshooting and escalate to the appropriate team as necessary. Utilize and manage appropriate ERP business systems. Accurately document service requests in CRM to ensure data integrity for root cause problem solving activities across the business. Meet all service level agreements as assigned. 2 years of customer service experience. HS Diploma or GED required. Strong verbal and written communication skills. Working knowledge of Computer based applications. Ability to multi-task, prioritize, and manage time effectively. Associate Requirements HS Diploma or GED Drug Test Able to Lift 20 pounds Must be at least 18 years old The hourly rate for this position is anticipated between $16.50 - $16.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at https://flimp.live/trueblueassociates#home. Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR-Advice@trueblue.com or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
    $16.5-16.5 hourly 4d ago
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  • Customer Care Specialist

    Serenity Mental Health Centers 3.7company rating

    Member service representative job in Colorado Springs, CO

    Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact - Bring Compassion, We'll Provide the Training At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. About the Role As a Customer Care Specialist, you'll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment - a non-invasive, FDA-approved therapy for depression and other mental health conditions. You'll be a calming, consistent presence throughout their care experience. Key Responsibilities: Deliver one-on-one support during patient treatment sessions Operate and monitor TMS equipment (training provided) Encourage patients using positive tools like journaling, goal-setting, and mindfulness Maintain accurate session records and communicate with medical staff Create a warm, supportive environment for every patient About Serenity Healthcare Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven't found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly. Requirements Who We're Looking For We hire people for character and heart, not just experience. We're especially interested in individuals with backgrounds in: Customer service, hospitality, education, retail, or similar people-facing roles A passion for supporting others through tough times Strong emotional intelligence and a calm, kind demeanor Minimum Requirements: 2+ years of full-time professional experience (any industry) Clear, professional verbal and written communication skills High level of empathy, patience, and emotional resilience Punctual, dependable, and open to feedback Must be authorized to work in the U.S. Background check and drug screening required Benefits Why Join Serenity Healthcare? At Serenity, you'll do more than work - you'll help people take back their lives. Benefits Include: 90% employer-paid medical, dental & vision 10 PTO days (15 after 1 year) + 10 paid holidays 401(k) Rapid promotion opportunities as we grow Positive, mission-driven culture where your contribution matters
    $25-26.5 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Systems Integration, Inc. 4.3company rating

    Member service representative job in Colorado Springs, CO

    Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry! We are hiring Tier 1 Customer Service Center Representatives to work at a site in Colorado Springs, CO location. Must be available to work between a shift during the hours of operation which are 2:30am to 7:30pm MST (7) days per week, 365 days per year. Shift schedules are 2:30am to 11am and 11am to 7:30pm including weekends and holidays. Please note, this position is an on-site position. Call Center Representatives will be able to confer with customers by telephone to provide information and conduct research to resolve questions. They will verify that appropriate responses were provided to resolve customer inquiries and keep detailed records of customer interactions. Representatives will be able to use Customer Relationship Management (CRM) software as well as research extensive commercial and government databases. Work Authorization/Security Clearance * Must be a US Citizen and be able to obtain a public trust security clearance. The successful applicant will have: * Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. * Must have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls. * Call Center Reps will be adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems. * Must excel at reading comprehension understanding written work in work related documents. * Must employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. SII is an equal opportunity employer, offering competitive pay and performance-based incentives, including 10 paid holidays per year. Must be able to pass a federal background check that inlcudes a credit check.
    $30k-36k yearly est. 60d+ ago
  • Call Center-Member Service Representative II - Pueblo, CO

    Ent Federal Credit Union 4.5company rating

    Member service representative job in Pueblo, CO

    This position is projected to start 03/02/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position. Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm. Essential Functions Member Service Representative Call Center II: * Member Sales & Service: In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems. Members must be verified using the processes and procedures in place, minimizing fraudulent activity. Representative possesses the skill to identify and escalate priority issues. A higher skillset is required to perform certificate maintenance and handle all online banking inquiries. MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representatives must have extensive knowledge of all products and services by actively listening and determining the product that best fit the member's needs. Products and services include but are not limited to: investment services, online banking and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications. * Knowledge: Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members. This position is projected to start 03/02/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position. Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm. Minimum Formal Qualifications for this Position Member Service Representative Call Center II: * High School Diploma/G.E.D. or equivalent. * 1+ years' combined experience to include inbound phone experience and financial services experience, Required * Sales Experience, Preferred Technical or Specialized Knowledge/Skills: * Excellent Customer Service focus. * Strong proficiency in relevant credit union products, offerings, and resources. * General understanding of Online Banking and Business Credit Card products and procedures required. * Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office. * Ability to complete multiple tasks utilizing various databases concurrently is required. * Strong communication and writing skills. * Organizational skills required. * Typing, computer, and ten-key required. * Symitar experience strongly preferred. Certifications Required: * None Environmental, Physical and Psychological Requirements * Standing - Occasionally * Walking - Occasionally * Sitting - Frequently * Lifting - Rarely (40 Lbs) * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Occasionally * Handling - Occasionally * Grasping - Occasionally * Feeling - Occasionally * Talking - Frequently * Hearing - Frequently * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Occasionally * Noises louder than normal speaking volume - Occasionally * Temperature Changes - Rarely * Atmospheric Conditions - Rarely
    $33k-39k yearly est. 3d ago
  • Sales and Service Specialist

    The Hertz Corporation 4.3company rating

    Member service representative job in Colorado Springs, CO

    The **Sales and Service Specialist** , **TNC** is an essential member of the **Hertz Local Edition** team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers + Ensure optimal operational efficacies to provide customers the best rental car experience + Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. + Assist customers with various post rental inquiries that involve the rental and billing process + Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience. + Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. + Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. + Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. + Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Wages: $22.00/hr. **Professional Experience:** + Ability to work in a fast-paced environment with a variety of tasks. + Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. + Previous customer service. + Strong time management and organizational skills are required + Computer literate and detailed orientated. + Must have a valid driver's license with an acceptable driving record **Knowledge:** + Customer service resolution practices + Excellent communication techniques + Sales Management/Coaching ability **Skills:** + Demonstrate good written and oral communication skills. + Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. + Demonstrate professionalism and interpersonal skills. + Show a high level of ownership, accountability and initiative. + Proven experience of working well within a team. + Ability to work flexible shifts including weekends and holidays; and work overtime as required. + Willing to work outdoors during all weather conditions. + Assist with special administrative projects when needed. + Ability to stand for long periods of time. + Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $22 hourly 14d ago
  • Client Services Representative

    Ascend Clinical 4.2company rating

    Member service representative job in Colorado Springs, CO

    Client Services Representative (Clinical Laboratory - Call Center) Locations: Colorado Springs, CO (Onsite) Why Ascend?Come work for a company that is transforming the industry! We are Ascend Clinical, one of the highest volume clinical laboratories in the United States. With the use of the most advanced tools and technology, we process millions of tests each month. For over 30 years, we have been delivering industry-leading service and excellence in testing. At Ascend, we are relentless about innovation and growing to pioneer the future of clinical and environmental laboratory testing. Ascend is unlike most companies, offering the discipline of a healthcare leader and the mentality of a tech startup. As a company that is on the leading edge, we are seeking individuals with a similar mindset who enjoy a dynamic, fast-paced environment. Job Summary: Ascend's Client Services is the front line contact support for one of the largest automated technology labs in America. As a Client Services Representative, you will be responsible for successfully handling a large flow of inbound and outbound calls as the first point of contact for clinical clients. The Client Services team quickly supports, educates and provides solutions to dialysis clinics who are medical professionals. The team's mission is to consistently provide the highest standard of support for our clients. We deliver an exceptional client experience every call, every time. Client Service Representatives serve as the bridge between the Ascend Clinical lab and our clients. This is an onsite role in our Colorado Springs office. Responsibilities: Receive and handle all telephone calls and emails pertaining to client support Make outbound calls for urgent and critical lab results within specified timeframe Achieve contact center call metrics and other metrics appropriate to the position Manage time effectively on client calls and accurately document support provided Respond to complex inquiries using critical thinking skills Resolve service problems by clarifying the client's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Process critical forms in an expedient manner. Process lab draw entries in an accurate and precise manner on a daily basis Convey a positive and professional image to clients and employees. Maintain composure in high pressure situations Qualifications: High School Degree or GED 2+ years of Experience in a fast pace call center environment Working knowledge of Microsoft Office Suite (Word, Excel, and Outlook) Strong listening and comprehension skills Compensation: $20-$24/hr Compensation may vary for different individuals in the same role based on several factors, including but not limited to individual competencies, education/professional certifications, experience and performance in the role Benefits: As an Ascend Clinical employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options. Ascend is an Equal Opportunity Employer - M/F/Disabled/Veteran Ascend Clinical is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and/or veteran status, and/or any other status protected by applicable Federal, state, or local law. The company's policy is to recruit, hire, train, promote and administer all employment-related matters on the basis of an individual's qualifications, abilities and efforts without regard to protected status.
    $20-24 hourly Auto-Apply 3d ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Member service representative job in Colorado Springs, CO

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $14.42 - $16 per hour Salary Range: 14.81 - 16.31 We are an equal opportunity employer and participate in E-Verify in states where required.
    $14.4-16 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    The Overhead Door 3.8company rating

    Member service representative job in Colorado Springs, CO

    1-3 years Customer Service experience, door industry preferred. Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes. Education High School Diploma or GED Physical / Work Environment Requirements Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation. Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required. Including driver qualified (valid license). Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Other duties as assigned.
    $36k-41k yearly est. Auto-Apply 60d+ ago
  • Member Service Representative-1

    Air Academy

    Member service representative job in Colorado Springs, CO

    Are you tired of the daily grind and want to start a career where you can truly make a difference? At Air Academy Credit Union our Member Service Representatives (MSR) are our frontline heroes who make a difference in our members' daily lives. As an MSR I, you build relationships with our members and help their dreams become a reality by providing custom caring solutions. Recognized as a Gazette Best Workplace since 2017, we're committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With assets over $860 million and over 46,000 members, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs. Job Responsibilities: Act as a trusted advisor to help members identify their financial goals and provide tailored recommendations to increase financial well-being. Provides basic financial transactions to include cash handling, account opening and maintenance as well as processing loan payments. Responsible for building and fostering relationships with current and potential members grounded in trust and genuine interest. Promoting local community outreach by investing in schools, businesses, and organizations. Educate members on innovative technology that provides banking alternatives to manage their finances any time anywhere, at their convenience. Embraces and demonstrates the core values of AACU - Responsibility, Education, Inclusiveness, and Growth. Core Competencies: Member Focused - Our members are our number one priority and serving them with a sense of urgency is our primary focus. Patient - Investing time to build rapport and develop a detailed and personalized approach to achieve financial wellness. Compassionate - Uses active listening to work alongside our members while creating a positive and encouraging environment. Adaptable - Ability to change gears quickly to meet the member's needs. Decisive - Acting with confidence and providing clear solutions and goals when helping membership. Job Requirements: High school diploma or equivalent. Excellent communication and organizational skills. Availability to work branch hours as needed including scheduled Saturdays. Ability to educate and promote credit union products and services. Meets or exceeds individual and branch goals for referrals and closed sales. This position requires standing for prolonged periods of time. Must have a valid driver's license and reliable transportation. Pay Information: The pay ranges represent the low and high end of the base salary range for this position. This position is eligible for incentives based on overall performance. Grade Value 700: $19.00 - $24.52 Training Information: Paid training will be held at our corporate office in Colorado Springs, beginning February 23rd, Monday-Friday 9:00am - 5:00pm. We love our family-like culture here at AACU. Our full-time employees enjoy a great benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, full-time employees are eligible for our tuition reimbursement program after 90 days of employment and we'll assist you with your professional goals. Join our team and be a part of a company whose members' and employees' dreams are our passion. AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks. AACU uses E-Verify to check that new hire documents are valid and fully authorized to work in the U.S. as required by federal law.
    $24k-33k yearly est. Auto-Apply 8d ago
  • Insurance Services Specialist

    Around The Block Health Care

    Member service representative job in Colorado Springs, CO

    Job DescriptionSalary: $18.00/hour About Us At Around The Block Health Care, were not your average clinic. We provide primary care, addiction medicine, psychiatry, ketamine therapy, and counseling in a warm, inclusive, and supportive environment. Our mission is simple: give patients the dignified care they deserve while making sure our team feels valued, respected, and encouraged to grow. The Role Were looking for a detail-oriented, compassionate Insurance Services Specialist to support our growing clinic and help ensure patients can access care without unnecessary barriers. In this role, youll be the go-to person for insurance verification, benefits education, and coordination with our billing and clinical teams. Youll work closely with patients, providers, and our biller to make sure insurance information is accurate, coverage is clearly explained, and issues are resolved efficiently. If you enjoy problem-solving, staying organized, and supporting patients through sometimes-confusing insurance processes, youll fit right in at Around The Block Health Care. What Youll Do Verify patient insurance benefits and eligibility prior to appointments Assist patients in understanding coverage, copays, deductibles, and authorization requirements Maintain accurate, up-to-date insurance information in the EHR Coordinate with insurance companies and our billing team to resolve coverage or billing issues Support claims follow-up and assist with denied or outstanding claims Help obtain prior authorizations and referrals when needed Answer phone calls, emails, and text messages in a timely and professional manner Route messages, faxes, and insurance-related documents to appropriate team members Collaborate with front desk and clinical staff to ensure a smooth patient experience Provide administrative support as needed What Were Looking For At least 1 year of experience with insurance verification, benefits coordination, or medical billing Familiarity with major insurance providers and medical billing terminology Strong communication, organization, and problem-solving skills High attention to detail and ability to manage multiple tasks in a fast-paced environment Comfort working independently while supporting a collaborative team Practice Fusion and Tebra experience preferred (training provided for the right candidate) Professional, compassionate, and patient-centered approach Schedule Tuesday Saturday, 8:00 AM 5:00 PM with an hour lunch (12:00 PM - 1:00 PM) Perks & Benefits Health, dental, and vision insurance Group supplemental insurance: hospital indemnity, accident expense, critical illness, and cancer coverage Group life insurance Lyric Virtual Health package (virtual primary & urgent care, mental health support, wellness services) Paid sick leave, vacation, and mental health days (for full-time team members) Paid holidays (for full-time team members) One-on-one mentorship and continuing education opportunities Why Youll Love Working Here Were a people-first workplace where inclusivity, support, and growth are integral to our culture, for our patients and each other. If youre looking for a team that values compassion, collaboration, and a good sense of humor, youll fit right in at Around The Block Health Care.
    $18 hourly 7d ago
  • Member Service Representative (Full-Time) - Fountain

    Navy Federal Credit Union 4.7company rating

    Member service representative job in Fountain, CO

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. * Provide basic counseling on available products and services to meet member needs * Assist members with opening and maintaining deposit accounts, loans, and other financial products * Research and resolve basic account discrepancies and service requests * Identify opportunities to cross-service products and enhance member relationships through education * Understand and comply with all relevant federal and institutional regulations related to financial products and services * Support team members by sharing knowledge and best practices as experience grows * Ensure cash and other negotiable instruments are handled properly and securely * Process routine transactions, including deposits, withdrawals, loan payments, and check cashing * Perform other duties as assigned * Experience in building effective relationships through rapport, trust, diplomacy, and tact * Effective research, analytical, and problem-solving skills * Experience working independently and in a team environment * Experience maintaining composure in a high-production and changing environment * Experience navigating multiple systems efficiently and adapt to evolving technologies * Effective skill exercising sound judgment and make informed decisions * Ability to embrace and support change initiatives in a dynamic and continuously evolving environment * Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications: * Working knowledge of deposit and loan products, services, and operational procedures * Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Location: 6830 Mesa Ridge Prkwy, Fountain, Colorado 80817 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. * Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************.
    $30k-37k yearly est. Auto-Apply 4d ago
  • Financial Services Representative - State Farm Agent Team Member

    Mike Wuest-State Farm Agent

    Member service representative job in Colorado Springs, CO

    Job DescriptionBenefits: Simple IRA Hiring bonus Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development About the Agency: This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to make an impact, see immediate success, we could be the place for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Mike Wuest - State Farm Agent! Role Description: As a Financial Services Representative - State Farm Agent Team Member with Mike Wuest - State Farm Agent, you will successfully market the products that manage everyday risks. Your proficient knowledge of insurance reinforces your sales-minded and consultative approach to educating customers on their options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment Series 6/63/65 or 7 licenses and SIE designation preferred. 1+ years of experience in insurance.
    $26k-37k yearly est. 29d ago
  • Financial Services Representative

    Intellitec College-Colorado Springs

    Member service representative job in Colorado Springs, CO

    Job Description Financial Aid Representative IntelliTec College - Colorado Springs Full-Time IntelliTec College is recruiting for a full-time Financial Aid Advisor at our Colorado Springs campus. The Financial Aid Representative is responsible for assisting students throughout the financial aid process and updating student files and associated records. Essential Duties: Meet with new and prospective students to provide educational cost estimates and discuss payment methods and options Follow-up with new and prospective students to ensure all necessary paperwork is completed Assist parents and/or students with FAFSA filing paperwork to determine financial aid eligibility Determine student eligibility for FSA funds based on ISIR (Institutional Student information Report), resolve issues that arise, and complete all necessary paperwork Complete all established Financial Aid processes, such as verification, award letters, loan originations, etc. to allow for accurate and timely payment of Federal Student Aid Funds Handle the yearly refinancing process with students to ensure timely receipt of second-year funding Establish student work study eligibility and work with HR liaison to complete new hire paperwork Meet with students prior to graduation for exit counseling and to review student loan repayment information Develop and maintain current working knowledge of all applicable financial aid regulations Demonstrate effective teamwork with all members of the enrollment team to meet student needs, assisting any student as needed Secondary Duties: Present at new student orientations and attend meetings for Financial Aid Lead/Manager when needed Other duties as assigned Minimum Qualifications: Education: Associate's degree in Finance, Accounting, Business Administration, or a related field. Two (2) years of additional experience may be substituted in lieu of a formal degree Experience: 1+ year(s) of experience in Finance, Accounting, Education, Customer Service, or related field License(s)/Certification(s): Must be able to obtain and maintain access to secure government systems Working Hours: Schedule may vary between the hours of 8:00 AM - 7:30 PM Monday - Thursday and 8:00 AM - 5:00 PM on Friday in order to meet departmental and student needs. Physical Demands and Working Conditions: This position requires light work, occasionally lifting up to 20 pounds while frequently lifting up to 10 pounds. Administrative work requires sitting for long periods of time and consistent use of a computer. Position is required to express complex topics through speech and written communication. The worker is not substantially exposed to chemicals or adverse environmental conditions. This position may require driving to satellite campus locations. 40 hours a week, Monday - Friday 40 hours a week, Monday - Friday
    $26k-37k yearly est. 29d ago
  • Financial Services Representative

    Adams Bank and Trust 4.0company rating

    Member service representative job in Colorado Springs, CO

    Job Description Turn Your People Skills into a Rewarding Banking Career at Adams Bank & Trust!
    $29k-33k yearly est. 6d ago
  • Full-Time Bilingual preferred - Spanish - Member Service Representative - Pueblo, CO

    Ent Federal Credit Union 4.5company rating

    Member service representative job in Pueblo, CO

    This position is projected to start on 02/16/2026 and requires 2 weeks of mandatory paid training at Ent Headquarters in Colorado Springs, CO. Service Center will be determined upon hire and location will vary within Pueblo/Pueblo West area. Required availability for this position is Monday through Friday 8:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:30 am to 12:30 pm. Please Note: Upon hire, you may be placed in a temporary assignment until a permanent opening becomes available. This assignment may be at a different location based on operational needs. The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards. Essential Functions * Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition. * Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking. * Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). * Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act. This position is projected to start on 02/16/2026 and requires 2 weeks of mandatory paid training at Ent Headquarters in Colorado Springs, CO. Service Center will be determined upon hire and location will vary within Pueblo/Pueblo West area. Required availability for this position is Monday through Friday 8:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:30 am to 12:30 pm. Please Note: Upon hire, you may be placed in a temporary assignment until a permanent opening becomes available. This assignment may be at a different location based on operational needs. Minimum Formal Qualifications for this Position * High School Diploma/G.E.D. or Equivalent. * 6+ months Customer Service experience in Financial Services or Retail Delivery. Required * 6+ months Sales experience. Preferred Technical or Specialized Knowledge/Skills: * Enthusiastic attitude regarding helping our community. * Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member. * Strong attention to detail and accuracy of all transactions is of critical importance. * Professional and courteous communication skills are of critical importance. * Proficient in basic math (addition, subtraction, multiplication, and division). * Comfortable handling physical money with a high level of accuracy with members directly. * Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests. * Able to use 10-Key by touch is preferred. Certifications Required: * None Environmental, Physical and Psychological Requirements * Standing - Occasionally * Walking - Occasionally * Sitting - Frequently * Lifting - Rarely (40 Lbs) * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Occasionally * Handling - Occasionally * Grasping - Occasionally * Feeling - Occasionally * Talking - Frequently * Hearing - Frequently * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Occasionally * Noises louder than normal speaking volume - Occasionally * Temperature Changes - Rarely * Atmospheric Conditions - Rarely
    $33k-39k yearly est. 3d ago
  • Sales and Service Specialist

    Hertz 4.3company rating

    Member service representative job in Colorado Springs, CO

    The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers Ensure optimal operational efficacies to provide customers the best rental car experience Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. Assist customers with various post rental inquiries that involve the rental and billing process Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience. Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Wages: $22.00/hr. Professional Experience: Ability to work in a fast-paced environment with a variety of tasks. Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. Previous customer service. Strong time management and organizational skills are required Computer literate and detailed orientated. Must have a valid driver's license with an acceptable driving record Knowledge: Customer service resolution practices Excellent communication techniques Sales Management/Coaching ability Skills: Demonstrate good written and oral communication skills. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Proven experience of working well within a team. Ability to work flexible shifts including weekends and holidays; and work overtime as required. Willing to work outdoors during all weather conditions. Assist with special administrative projects when needed. Ability to stand for long periods of time. Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
    $22 hourly Auto-Apply 7d ago
  • Member Service Representative (Full-Time) - Fountain

    Navy Federal 4.7company rating

    Member service representative job in Fountain, CO

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications: Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Location: 6830 Mesa Ridge Prkwy, Fountain, Colorado 80817 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************.
    $30k-37k yearly est. Auto-Apply 5d ago
  • Customer Care Specialist

    Serenity Mental Health Centers 3.7company rating

    Member service representative job in Parker, CO

    Job Description Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact - Bring Compassion, We'll Provide the Training At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step.
    $33k-38k yearly est. 3d ago
  • Financial Services Representative

    Adams Bank and Trust 4.0company rating

    Member service representative job in Colorado Springs, CO

    Turn Your People Skills into a Rewarding Banking Career at Adams Bank & Trust! 💼 Full-Time Financial Services Representative (Universal Banker) 💡 Why You'll Love Working Here: Work in a supportive, team-focused environment Build lasting relationships with customers Professional growth opportunities Competitive pay + benefits package About the Role We're looking for a positive, customer-focused go-getter to join our team as a Financial Services Representative (combination of Teller and Personal Banker). In this role, you'll be the friendly face our customers rely on for everyday banking, while also helping them discover products and services that make their financial lives easier. What You'll Do: Greet customers and process transactions quickly and accurately Balance and maintain your cash drawer daily Open and close accounts (checking, savings, CDs, NOW accounts, etc.) Provide exceptional customer service and build long-term relationships Cross-sell banking products and services based on customer needs Perform basic loan administration as needed Follow all policies, procedures, and regulations What We're Looking For: Cash handling experience Strong customer service & communication skills Ability to multitask and pay close attention to detail Professional appearance and demeanor Sales experience preferred (but not required) College degree may be substituted for experience - we'll train the right person Perks & Benefits: Competitive pay Health, dental, and vision insurance 401(k) with employer match after one year Paid time off & holidays Ongoing training and career growth opportunities Ready to Join Our Team? Apply now with your resume - we can't wait to meet you!
    $29k-33k yearly est. 6d ago
  • Member Service Representative-2 (Parker)

    Air Academy

    Member service representative job in Parker, CO

    Are you tired of the daily grind and want to start a career where you can truly make a difference? At Air Academy Credit Union our Member Service Representatives (MSR's) are our frontline heroes who make a difference in our members' daily lives. As an MSR II, you build relationships with our members and help their dreams become a reality by providing custom caring solutions. Recognized as a Gazette Best Workplace since 2017, we're committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With assets over $860 million and over 46,000 members, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs. Job Responsibilities: Provide comprehensive financial services to AACU members, including consumer loans and cash transactions. Promote and cross-sell credit union products such as checking and savings accounts, loans, certificates of deposit (CDs), and credit cards. Originate and process consumer loans , including credit reviews, application submissions, and loan maintenance. Handle complex account maintenance tasks, such as joint removals, fraud transfers, and closing member accounts. Assist members with electronic banking and promote credit union electronic delivery channels, including smartphone and tablet applications. Conduct branch audits and actively participate in branch and credit union events to engage with the community. Maintain professional and courteous service to internal and external customers, adhering to AACU's core values of Responsibility, Education, Inclusiveness, and Growth. Oversee daily branch operations in the absence of the Branch Manager and ensure compliance with internal policies and federal/state regulations. Core Competencies: Member Focused - Our members are our number one priority and serving them with a sense of urgency is our primary focus. Patient - Investing time to build rapport and develop a detailed and personalized approach to achieve financial wellness. Compassionate - Uses active listening to work alongside our members while creating a positive and encouraging environment. Adaptable - Ability to change gears quickly to meet the member's needs. Decisive - Acting with confidence and providing clear solutions and goals when helping membership. Job Requirements: High school diploma or equivalent. Excellent communication and organizational skills. Availability to work branch hours as needed including scheduled Saturdays. Ability to educate and promote credit union products and services. Meets or exceeds individual and branch goals for referrals and closed sales. Must have a valid driver's license and reliable transportation. Pay Information: The pay ranges represent the low and high end of the base salary range for this position. Grade Value 800P: $21.59 - $31.11 Training Information: Paid training will be held at our Corporate Headquarters in Colorado Springs, Monday-Friday 9:00am - 5:00pm, beginning February 2, 2026. We love our family-like culture here at AACU. Our full-time employees enjoy a great benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, full-time employees are eligible for our tuition reimbursement program after 90 days of employment and we'll assist you with your professional goals. Join our team and be a part of a company whose members' and employees' dreams are our passion. AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks. AACU uses E-Verify to check that new hire documents are valid and fully authorized to work in the U.S. as required by federal law.
    $24k-32k yearly est. Auto-Apply 8d ago

Learn more about member service representative jobs

How much does a member service representative earn in Colorado Springs, CO?

The average member service representative in Colorado Springs, CO earns between $21,000 and $37,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Colorado Springs, CO

$28,000

What are the biggest employers of Member Service Representatives in Colorado Springs, CO?

The biggest employers of Member Service Representatives in Colorado Springs, CO are:
  1. Ent Credit Union
  2. Air Academy
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