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Member service representative jobs in Danbury, CT

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  • Logistics & Customer Service Representative

    LHH Us 4.3company rating

    Member service representative job in Poughkeepsie, NY

    Job Type: Full-Time | Contract or Permanent (based on client need) Industry: Logistics | Supply Chain | Customer Support LHH RecruitmentSolutions is currently seeking a Logistics & Customer Service Representative on behalf of our client. This role is ideal for candidates with strong communication skills and a background in coordinating transportation, resolving customer issues, and supporting end-to-end order and delivery processes. Key Responsibilities Enter and maintain customer orders and shipping information with accuracy Coordinate deliveries, shipments, and transportation routes to ensure on-time arrival Serve as liaison between customers, distributors, and freight/logistics partners Track purchase orders and resolve service or delivery conflicts Maintain updated records of deliveries, damage reports, and service adjustments Benchmark carrier rates and support cost-efficient route planning Assist the sales team with customer invoicing and support documentation Monitor logistics KPIs and support the logistics budget process Ensure compliance with logistics regulations and internal documentation standards Support ad hoc logistics and customer service projects as needed Qualifications 2+ years of experience in logistics, transportation coordination, or customer service Experience working with freight carriers, 3PLs, and distributor networks Strong organizational and problem-solving skills Excellent communication skills and customer-first mindset Proficiency in Microsoft Excel and logistics software/tools Ability to work cross-functionally with sales, finance, and operations teams Detail-oriented and capable of managing multiple priorities in a fast-paced environment Work Environment Onsite or hybrid work schedule depending on client site Collaborative logistics and operations team Reports to the Operations Manager To Apply: Apply directly through this job board posting or submit your resume to ********************* Pay Details: $50,000.00 to $55,000.00 per year Search managed by: Renee Walker Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $50k-55k yearly 1d ago
  • Customer Service Representative

    Upshot Recruiting

    Member service representative job in Norwalk, CT

    Title: Customer Service Representative / Inside Sales Pay Range: competitive salary, bonus opportunity Benefits: Employee Health Benefits 100% Covered, 401K Growth Opportunity: rapidly growing company that will have many opportunities for promotions Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Provide accurate information regarding products and services to enhance customer satisfaction. • Perform data entry tasks to maintain up-to-date customer records and interactions. • Conduct outbound calling to existing clients for follow up on customer feedback or promote new services. • Collaborate with team members to resolve complex customer issues effectively. • Maintain a positive attitude while managing multiple tasks in a fast-paced environment. Ideal Candidate Profile: • Excellent verbal and written communication skills • Strong client service orientation with the ability to empathize with customers' needs. • Experience with order management systems and CRM software is a plus. • Ability to communicate efficiently while engaging with customers on various platforms. • Sales experience is beneficial for promoting products and services effectively. • multilingual abilities are a plus
    $29k-38k yearly est. 3d ago
  • Customer Service Samples Coordinator

    Ultimate Staffing 3.6company rating

    Member service representative job in Northvale, NJ

    We are seeking a Sample Department coordinator to support our growing business. This person would be responsible for answering emails related to customer and sales representative sample request, picking sample memos from warehouse, shipping and updating the ERP system. The candidate must be very detail oriented, organized, able to multi-task, time management, strong communication skills and collaborate with other team members. Job Duties: * Pick / Process sample orders * Answer emails * Update CRM / Generate sample reports for sales team * Process Shipping Labels * Communicate with Customer Service and Sales teams * A candidate with the willingness to learn over time * Label Printing processes for memo samples * Interest in Customer Service * Organize sampling process Requirements: * Must be detail oriented, highly organized, and proactive. * Experience with Microsoft Office (Excel, Outlook…) * Experience with Sales Force not required but a plus. * Team player willing to jump in and help. Benefits: * Competitive Starting Salary * Health, Vision and Dental * Simple IRA All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $30k-37k yearly est. 4d ago
  • Customer Service Professional

    Keter Environmental Services LLC 4.0company rating

    Member service representative job in Stamford, CT

    About Us Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information. Job Purpose As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience. Duties and Responsibilities People Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training. Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support. Operations Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores. Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations. Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency. Stakeholder Management Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise. Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions. Strategy Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation. Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty. Performs other duties as assigned. Qualifications Education & Experience: High school diploma or GED required Associate's or Bachelor's degree in Business, Communications, or a related field preferred Familiarity with customer service principles, including active listening and empathy. Experience using phones, email or live chat to communicate with customers. Understanding of the company's products, services, and policies to provide accurate information. Ability to handle customer inquiries, complaints and services. Basic troubleshooting and problem-solving techniques. Strong written and verbal communication skills. Knowledge & Skills: Previous experience in customer-facing roles such as retail, hospitality, or call centers. Ability to handle customer inquiries professionally and resolve issues effectively. Ability to meet or exceed performance goals in a customer service setting. Strong communication skills with a focus on clarity and professionalism. Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction. Work Conditions/Physical Requirements Office environment. Noise level is moderate. Work is primarily performed at a desk using a computer and other standard office equipment Occasional walking to meetings or shared office equipment may be required. Ability to work after normal business hours as needed. Waste Harmonics Keter Comprehensive Benefits Package Competitive Compensation Annual Bonus Plan at Every Level Continuous Learning and Development Opportunities 401(k) Retirement Savings with Company Match; Immediate Vesting Medical & Dental Insurance Vision Insurance (Company Paid) Life Insurance (Company Paid) Short-term & Long-term Disability (Company paid) Employee Assistance Program Flexible Spending Accounts/Health Savings Accounts Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer 7 Paid Holidays At Waste Harmonics Keter , we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
    $31k-45k yearly est. Auto-Apply 60d+ ago
  • Customer Service Professional

    Waste Harmonics LLC

    Member service representative job in Stamford, CT

    About Us Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information. Job Purpose As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience. Duties and Responsibilities People Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training. Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support. Operations Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores. Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations. Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency. Stakeholder Management Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise. Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions. Strategy Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation. Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty. Performs other duties as assigned. Qualifications Education & Experience: High school diploma or GED required Associate's or Bachelor's degree in Business, Communications, or a related field preferred Familiarity with customer service principles, including active listening and empathy. Experience using phones, email or live chat to communicate with customers. Understanding of the company's products, services, and policies to provide accurate information. Ability to handle customer inquiries, complaints and services. Basic troubleshooting and problem-solving techniques. Strong written and verbal communication skills. Knowledge & Skills: Previous experience in customer-facing roles such as retail, hospitality, or call centers. Ability to handle customer inquiries professionally and resolve issues effectively. Ability to meet or exceed performance goals in a customer service setting. Strong communication skills with a focus on clarity and professionalism. Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction. Work Conditions/Physical Requirements Office environment. Noise level is moderate. Work is primarily performed at a desk using a computer and other standard office equipment Occasional walking to meetings or shared office equipment may be required. Ability to work after normal business hours as needed. Waste Harmonics Keter Comprehensive Benefits Package Competitive Compensation Annual Bonus Plan at Every Level Continuous Learning and Development Opportunities 401(k) Retirement Savings with Company Match; Immediate Vesting Medical & Dental Insurance Vision Insurance (Company Paid) Life Insurance (Company Paid) Short-term & Long-term Disability (Company paid) Employee Assistance Program Flexible Spending Accounts/Health Savings Accounts Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer 7 Paid Holidays At Waste Harmonics Keter , we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
    $40k-80k yearly est. Auto-Apply 60d+ ago
  • Auto Customer Service Reps

    Mazda of New Rochelle 4.9company rating

    Member service representative job in New Rochelle, NY

    149 E Main St., New Rochelle, New York 10801 AUTOMOTIVE SERVICE APPOINTMENT SCHEDULER Business Development RepresentativePay: $18 - $21 an Hour PLUS Bonuses! Paid Training, Great Benefits & Room for Advancement! Previous Customer Service & Experience Handling High Call Volume in Any Industry Preferred. Mazda of New Rochelle is HIRING NOW for friendly Service Representativesto set up service appointments, answer inbound service calls, and, most importantly, provide excellent customer service for our busy Service Department! We offer paid training, a great benefits package, and advancement opportunities to all our employees! See our work culture in action here! Ideal applicants will be well-spoken and courteous to ensure a positive impression is made on our current and potential customers. Those with previous Clerical, Business Development, or Call Center experience are encouraged to apply! We offer: $18 - $21 per hour based on experience Performance Bonuses Full-time Position, 5-Day Work Week Brand new facility! Paid Training Medical, Dental & Vision Insurance 401(k) Retirement Plan Paid Vacation / Sick Time Work / Life Balance Employee Discounts on Products & Services Vehicle Purchase Plans Supportive Management Team Long-term Job Security & Advancement Opportunities! Responsibilities Service BDC Representative: Answer incoming calls and work with vehicle owners to book appointments for vehicle service. Schedule automotive service appointments. Call customers to confirm service appointments and/or remind them when their vehicle is due for its next service. Assist with recalls: The service Manager will supply a list of customers in our database with open recalls and/or due maintenance Call customers who need the recall completed on their vehicle and set an appointment that is mutually convenient for the customer and service department Assist with other duties as needed/ assigned Requirements Service BDC Representative: This is an onsite position Automotive dealership experience is a plus! Great phone voice and experience handling high call volume Must have the ability to multi-task Must be skilled with Computer Data Entry and Microsoft Word & Excel, as well as a Multi-Line Phone systems Must be reliable Professional appearance and a positive attitude Valid driver's license and clean driving record Please upload your resume. Completing the online assessment will grant you priority consideration! Must pass pre-employment testing to include background checks, MVR, and drug screen We are an Equal Opportunity Employer and prohibit discrimination/harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. RequiredPreferredJob Industries Customer Service
    $18-21 hourly 7d ago
  • Customer Consultant I

    Ion Bank 3.7company rating

    Member service representative job in Naugatuck, CT

    Job Type: Hourly, Full Time - Hybrid Schedule: Monday, Tuesday, Thursday, and Friday - 10:15a - 7:00p (Wednesdays off) Saturdays from 8a-3p Who We are: At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community! Who we are seeking for this role: The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people. As a Customer Consultant 1 you are responsible for: The delivery, via alternative delivery systems, the Bank's products, and services to potential and existing customers to maximize profitability, competitiveness, and growth of the company by effectively implementing the company service standards. Perform financial transactions accurately and effectively while adhering to set policies and procedures. Maintain and apply a working knowledge of all applicable banking regulations. Responsibilities: Employee is required to attend work. Ensure company service standards are continually achieved in area of responsibility. Project a positive and highly professional image of the Bank by providing high quality customer service. Recognize and assume responsibility for contributing to the Bank's strategic growth and service goals through excellent customer service, product knowledge and product referrals. Stays current on policies and procedures to limit the number of times customers are transferred to another department and to perform transactions accurately. Keeps current on changes in technology and alternative delivery methods. Achieve established goals for the department. Analyze the best product to meet the needs of the customer, explains, and offers the product to the customer. Respond to customer inquiries for information and help to resolve customer questions/issues in a courteous and timely manner. Conduct installment and secured loan interviews. Completes phone application with caller. Process application on computer. Assist customers in their financial planning by making referrals to our business partners, including but not limited to our Investment, Insurance and Lending teams. Maintain a daily record of all customer contact, sales and other necessary data for report generation and follow-up. Receive, verify, and process through the PC customer transactions. Recognize and properly report all fraudulent, counterfeit, or suspicious activity by customers or employees to the security department. Verify specific customer information to ensure accurate processing and to prevent misuse or intentional fraud. Balance daily work. Maintain 20 customers per hour average volume while adhering to industry standards as it relates to specific goals. Ensure activities within assigned functional area of responsibility follow Bank policy, and State and Federal Regulations Education and Qualifications: A High School diploma is required, along with additional college coursework or bank-related training. Candidates must have a minimum of 1 year of banking experience, plus at least 2 years of sales and customer service experience-or a comparable combination of education and experience. Familiarity with financial terminology, banking systems, and various payment delivery options is essential Benefits: Health Insurance (Medical, Dental Vision) 401k and Employer Match Life Insurance Disability HSA FSA Educational Assistance Wellness Programs Employee Assistance Program 15 Paid Time Off Days (Will be tailored to level) 12 Paid Holidays Job Shadowing Volunteer Opportunities Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.
    $53k-79k yearly est. 60d+ ago
  • Member Services Representative

    A.R. Mazzotta Employment Specialists

    Member service representative job in Wallingford, CT

    Member Services Representative Our client is seeking a Member Services Representative to join their team! This role combines strong administrative skills with a creative eye for communications. The ideal candidate is organized, tech-savvy, and comfortable working across multiple platforms to support members and maintain accurate records. Key Responsibilities: Manage member account updates and maintain database accuracy. Process new memberships, send welcome kits, and assign members to the appropriate representative. Respond to member inquiries and provide information on available services. Support loss control services by addressing member needs and ensuring follow-up. Create and distribute email blasts and other communications using Mailchimp. Utilize Adobe InDesign and Photoshop to design engaging digital and print materials. Qualifications: Strong administrative background with excellent attention to detail. Proficiency with Adobe InDesign, Photoshop, and Mailchimp required. Excellent written and verbal communication skills. Comfortable juggling multiple priorities and working independently. Previous experience in a member services or customer-facing administrative role preferred. Schedule & Work Environment: Full-time, onsite position in a professional office environment. Collaborative team culture with opportunities to take ownership of projects. This is a direct hire opportunity with a well-established organization offering stability and variety in your day-to-day work. Salary of up to $60,000 depending on experience. If you're a detail-oriented administrator with creative flair and a passion for member service, we want to hear from you - apply today! #R4
    $60k yearly 4d ago
  • Member Services Representative

    A.R. Mazzotta

    Member service representative job in Wallingford, CT

    Job DescriptionMember Services Representative Our client is seeking a Member Services Representative to join their team! This role combines strong administrative skills with a creative eye for communications. The ideal candidate is organized, tech-savvy, and comfortable working across multiple platforms to support members and maintain accurate records. Key Responsibilities: Manage member account updates and maintain database accuracy. Process new memberships, send welcome kits, and assign members to the appropriate representative. Respond to member inquiries and provide information on available services. Support loss control services by addressing member needs and ensuring follow-up. Create and distribute email blasts and other communications using Mailchimp. Utilize Adobe InDesign and Photoshop to design engaging digital and print materials. Qualifications: Strong administrative background with excellent attention to detail. Proficiency with Adobe InDesign, Photoshop, and Mailchimp required. Excellent written and verbal communication skills. Comfortable juggling multiple priorities and working independently. Previous experience in a member services or customer-facing administrative role preferred. Schedule & Work Environment: Full-time, onsite position in a professional office environment. Collaborative team culture with opportunities to take ownership of projects. This is a direct hire opportunity with a well-established organization offering stability and variety in your day-to-day work. Salary of up to $60,000 depending on experience. If you're a detail-oriented administrator with creative flair and a passion for member service, we want to hear from you - apply today! A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.#H5
    $60k yearly 15d ago
  • Client Service Representative

    Connectpay 3.6company rating

    Member service representative job in Fairfield, CT

    ConnectPay offers online payroll solutions and is committed to providing first-name-basis service and technology-first innovation. ConnectPay has steadily built a reputation as a flexible and responsive resource for all of its clients with a complete suite of solutions that make growing your business easier. Today, thousands of small and mid-sized businesses use ConnectPay to process payroll, automate taxes, and integrate data. And every single one of them is able to leverage ConnectPay's services and resources while remaining connected to their own independent brokers and advisors. Our customers trust us to make their core business activities simpler, and we trust them to choose the best and brightest brokers for their unique needs. Mutual trust is a beautiful thing. With offices outside Boston, Detroit and in Fairfield, we are among the fastest growing private companies in Massachusetts, now is your chance to play a key role in the success and continued growth of our dynamic company. To learn more visit ********************* Job Description Join our dynamic startup, recently named among the “Fast 50”- fastest growing private companies in Massachusetts by the Boston Business Journal. This entry-level position services our client's payroll and data management needs, and resolves payroll discrepancies, while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred, but not required. Training is provided. Key Responsibilities: Review and process payroll across multiple states. Maintain meticulous attention to detail, accurately complete tasks under deadline. Update and maintain CRM system. Initiate ongoing client enrollment, education and onboarding. Effectively handle in-bound calls in a timely and friendly manner. Maintain confidentiality and acting with integrity while handling sensitive information. Perform other duties as assigned. Qualifications: Ability to work with web-based applications. Excellent organizational and time management skills. Articulate communicator in a variety of settings. Extraordinary attitude with client service orientation. Ability to prioritize information by analyzing critical issues and drawing accurate conclusions. Act with professionalism and urgency. Operate a 10-key with speed and accuracy. Knowledge of bookkeeping or payroll functions helpful. Payroll Certification (FPC or CPP) a plus. Associate's degree or equivalent. Additional Information ConnectPay offers a salary commensurate with experience, a competitive benefits package to full-time employees, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. EOE.
    $36k-60k yearly est. 6h ago
  • Customer Experience Representative

    Summit Handling Systems

    Member service representative job in North Haven, CT

    About Us: Summit Handling Systems, Inc. is an award-winning, third-generation, family-owned business with a nearly 70-year legacy in the Northeast. As a trusted leader in the material handling industry, we are proud to be an authorized dealer of top-tier brands, including Toyota Material Handling, Bobcat, Doosan, Genie, JLG, and Advance. With five locations, over 180 employees, and continued growth, Summit is an essential player in the nation's supply chain. Learn more at *********************** Salary Range: $52,000 - 65,000 a year. Join the Summit Handling Systems team as a Customer Experience (CX) Representative and help deliver the exceptional service our customers have come to expect. In this inside sales and customer service role, you'll be the first point of contact for incoming customer inquiries, playing a critical part in shaping positive customer experiences and driving business growth. You'll manage customer interactions from initial inquiry through the sales process and beyond, ensuring every customer touchpoint reflects our brand values and builds lasting relationships. Job Summary: The Customer Experience (CX) Representative plays a vital role in managing the full customer journey - from responding to inbound leads to building and maintaining strong relationships with existing clients. As the first point of contact for many customers, you'll deliver exceptional service while proactively identifying opportunities to support sales growth. In addition, you'll oversee our Customer Satisfaction Program, ensuring we consistently meet and exceed customer expectations while driving long-term loyalty. General Duties and Responsibilities: · Customer Engagement: Interact with customers across multiple channels, handling both inbound and outbound communication to provide outstanding service, support, and timely assistance. · Sales Development: Support sales growth by identifying and qualifying leads, sharing first-touch information with the sales team, and recommending additional products and services to meet customer needs. · Lead Generation & Prospecting: Conduct research and leverage available tools to identify new business opportunities, helping to grow Summit's customer base and expand market presence. · CRM Administration: Accurately enter and maintain lead, account, and contact information in the CRM system to ensure organized, up-to-date records that support sales and follow-up efforts. · Brand Promotion: Actively promote Summit Handling's full range of products and services to current and prospective customers, strengthening brand awareness and customer loyalty. · Post-Sale Follow-Up: Conduct proactive follow-up with customers after the sale, manage satisfaction surveys, and promptly address any concerns or issues to ensure a positive customer experience. · Lead Coordination: Assign leads to the appropriate sales team member based on opportunity type, helping to optimize sales pipeline management and response times. Qualifications: · Proven experience in customer service and sales, preferably in a B2B environment · Strong communication and interpersonal skills · Proficiency in CRM systems and Microsoft Office Suite · Ability to multitask and prioritize in a fast-paced environment · Motivated self-starter with a proactive approach to problem-solving · Bachelor's degree in Business Administration or related field (preferred) Benefits: 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid holidays Retirement plan Vision insurance Join us at Summit Handling Systems and be part of a dynamic team dedicated to delivering excellence in customer service and driving business growth. Apply now to embark on a rewarding career journey with us. Summit Handling Systems is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, age, religion, gender identity or orientation, veteran status, or disability. Pay Range $52,000 - $65,000 USD
    $52k-65k yearly Auto-Apply 60d+ ago
  • Member Service Representative- (Universal Banker)

    Sikorsky Financial Credit Union 4.6company rating

    Member service representative job in Milford, CT

    Why Join the Sikorsky Credit Union Team? Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 6 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow! If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members. Working at Sikorsky Credit Union has its benefits. You'll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position. General Summary: The Member Service Representative provides excellent member service by accurately processing a broad variety of transactions while building and maintaining positive relationships with members. This person also educates, recommends and offers products and services that may be beneficial to our members. Key Essential Responsibilities: Accurately processes a broad variety of transactions while providing excellent member service in a timely manner. Accountable for achieving all branch and individual production goals established by senior management, including but not limited to: increasing membership, opening and servicing new and existing accounts, originating and closing home loan/consumer loan applications (home equity, auto, personal, credit card, etc.). Cross-sells other Credit Union products and services. Assists tellers with complex transactions as directed by Lead Teller/Branch Management. Serves as back up to staff in different branch locations when necessary. Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrates the Credit Union's core values of Service, Teamwork, Integrity and Responsibility. Keeps abreast of industry developments including, but not limited to, changes in regulation and technology. Ensures adherence to company policies and procedures and Banking/Credit Union regulations. Performs additional duties as required. Essential Skills, Knowledge and Requirements: High School Diploma or equivalent. Some college coursework is preferred. 1-2 years of experience working as a Teller. Knowledge of banking products and services with extensive knowledge of Credit Union products and services. Strong desire to achieve branch production goals. Excellent communication and interpersonal skills with keen attention to detail. Must be able to multitask and have strong mathematical skills. Ability to travel up to 75%. Computer experience. Must obtain and maintain the following license/commission: (Obtained Within 90 Days) NMLS Certification Notary Public State of CT Individual Producer License (Credit Insurance) Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability military or veteran status, race, religion, sexual orientation, and socioeconomic background.
    $34k-41k yearly est. Auto-Apply 60d+ ago
  • Customer Service Reps

    North Coast Subaru

    Member service representative job in Glen Cove, NY

    105 Glen St., Glen Cove, NY 11542 APPOINTMENT SETTER / SALES SUPPORT Business Development Representative $50,000 - $65,000 a Year! Great Benefits & Work / Life Balance! Previous BDC, Customer Service, or Call Center Experience preferred but not required We train for your success! On-Site, Full-Time Position North Coast Subaru is busier than ever and seeking to add outgoing and friendly BDC Representatives to work in our Dealership's Business Development Center to answer potential customer's questions about vehicle prices, availability, etc., and to schedule appointments, for them to meet with our dealership's sales team. Ideal applicants will be well-spoken and courteous to ensure a positive impression is made on our current and potential customers. You do not have to close any sales! North Coast Subaru is a proud member of the family-owned Don Lia Auto Group! We value our employees and invest in their success! Apply online today! We offer: $50,000 - $65,000 a year Hourly + Commission & Bonuses! Hourly PLUS Commission! Bonus Incentives! Paid Training Medical, Dental & Vision Insurance 401(k) Retirement Plan Paid Vacation & Sick Time Employee Discounts on Products & Services & Vehicle Purchase Plans Clearly Defined Career Path for Advancement Responsibilities - BDC Sales Representative: ONSITE POSITION Attend product and sales training Answer internet and telephone inquiries from potential customers primarily seeking information about vehicle availability and pricing Your primary goal is to schedule several appointments per day for potential customers to visit our dealership so we can sell them a vehicle Be enthusiastic and create excitement about our products Establish personal income goals consistent with dealership standards of productivity and devise a strategy to meet those goals Qualifications - BDC Sales Representative: Automotive BDC or Sales experience is a plus! Customer service, and telephone/call center experience is a plus Must be comfortable speaking on the phone and handling high call volume An energetic and outgoing 'people person' who is motivated to succeed Energetic and thrives in a fast-paced team environment High school diploma or equivalent Valid driver's license Good customer service, communication, and computer skills Please upload your resume. Completing the online assessment will grant you priority consideration! Applicants must pass pre-employment screening We are a Drug-free Workplace We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. RequiredPreferredJob Industries Customer Service
    $50k-65k yearly 17d ago
  • Part-Time Member Service Representative

    Municipal Credit Union 4.5company rating

    Member service representative job in Yonkers, NY

    Job Description About MCU At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Member Service Representative is responsible to provide excellent service to members by exploring member needs and explaining products and services with the ability to serve a member with any request, including new accounts needs, maintenance on accounts, loan applications and/or teller transactions. Through needs based assessment provide and offer additional products and services while creating a premier member experience. Operate within a high volume branch environment to perform a range of duties. Support members with anything from simple servicing requests to more complex requests that require critical thinking and decision-making skills with a high degree of accuracy and in accordance within MCU policies and procedures. The Member Service Representative will work collaboratively with your branch management team and teammates to deliver outstanding outcomes for every member's interaction. The Member Service Representative must have an understanding of MCU products and services and can respond to a range of member issues or inquiries in a friendly, courteous, and cooperative manner. The Member Service Representative is expected to work well with others and maintain courteous and professional communications with teammates, members and be open to coaching and guidance. Responsibilities: Specific duties include, but are not limited to, the following: Ensure excellent member service; every member, every transaction, every time. Conduct member interviews to uncover the needs of members to better help improve their overall financial situation. Process the opening and overall onboarding of new members. Perform account maintenance, changes, servicing, etc. on existing accounts. Ensure proper documentation and signatures are obtained for all member interactions to stay in compliance with rules and regulations as well as MCU policy and procedures. Process loan applications, collecting all necessary documentation and adhering to underwriting requirements to prepare for loan booking. Ensure fully complete loan applications for those loans that will be underwritten by centralized underwriting; ensure all data is properly documented the first time for the most efficient experience. Cross-sell additional products and services to best-fit member need(s). Effectively manage new account and loan pipeline with proper follow-up for members in order to close effectively and efficiently. Meet / exceed sales goals for all key metrics of branch growth including but not exclusively new members, new checking accounts, and new loan bookings. Demonstrate professionalism and empathy during member interactions. Assist branch team members in driving referrals for new accounts and loans. May perform outbound calls including service lists, lead lists, referral follow-up, etc. in order to meet / exceed sales and service goals. May be assigned online loan applications to complete; follow up with the members and ensure an effective and efficient closing. Maintain comprehensive knowledge of MCU products and services. Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs environment. Back up teller line as needed. Assist in management of lobby member flow to ensure members move through the branch environment in the most efficient and effective manner. Participate in the opening and closing of the branch Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance Assist with community engagement outreach programs Maintain the highest level of confidentiality and discretion of member's and their financial information Perform other duties as required Travel as required Perform other duties as requested and special projects as assigned. Member service skills Research and problem-solving skills Ability to multi-task; good time management skills Requirements: Retail banking experience is a plus High school diploma or the equivalent required. Previous branch experience preferred, including sales and service Availability to work overtime and Saturdays as required Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail. Interpersonal, oral and written communication skills Highly ethical. Proficiency in Microsoft Office Suite Technologically proficient. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer contribution Flexible paid time off Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
    $29k-35k yearly est. 18d ago
  • Universal Member Representative

    Cpcu/Sfcu

    Member service representative job in New Haven, CT

    Full-time Description RESPONSIBILITIES Ensure all transactions are within CorePlus and Scient policies and procedures. Approve transactions and exceptions within defined authority levels. Resolve member issues and/or complaints through actively listening and asking questions to determine the member's desired outcome. Follow up with the member through to completion to ensure the member is highly satisfied. Ensure compliance with branch operations and security procedures, and that they are being adhered to within established guidelines for the service center at all times. Maintain and balance a cash drawer according to Credit Union standards. Assist tellers with problem solving and balancing daily work as necessary. Act as a Member Financial Representative when needed. This will include such duties as opening memberships, new accounts and all other inquires and/or maintenance requests related to members' accounts Perform administrative duties such as ordering supplies and keeping a safe, clean work area. Refer products and services by cross-selling to meet member needs as well as attaining individual and service center goals with a particular emphasis on member relationships. This will contribute to the attainment of individual and branch goals and overall corporate metrics. Performs other duties as assigned. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent required. Two to four years related experience and/or training. Previous cash handling experience required. Strong problem solving skills. Proficient in customer awareness (internal and external). Knowledgeable in CorePlus and Scient departmental operations. Able to accurately evaluate and predict the effect of decisions and how they relate to external customers. Ability to objectively analyze situations and potential consequences to determine the best resolution. Makes appropriate decisions in a timely manner. Strong interpersonal skills. Strong written and oral communication skills. Exceptional knowledge of credit union policies and procedures. Thorough knowledge of credit union products and services to support members and co-workers to answer questions and to resolve issues. Use sound judgment when recommending a product or service as a solution or when making exceptions. Ability to adapt. Must be willing to multitask and change priorities as different situations arise.
    $26k-42k yearly est. 9d ago
  • Member Services Representative

    Fitness Holdings-Crunch Fitness

    Member service representative job in New City, NY

    Job DescriptionBenefits: Employee discounts Free uniforms Opportunity for advancement Crunch Fitness is looking for Membership Sales Representatives to join our growing team. Come change lives through fitness! Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Membership Sales Representatives that are ready to change lives, be a part of a team and grow personally within a premier organization. With over 45 locations and even more planned, this position offers tremendous opportunity for growth & career advancement. The Membership Sales Representative will be responsible for: Greeting all members and guests with a smile Driving membership sales Building value to have new customers enroll in personal training Touring new or potential members Generating leads through outreach initiatives Collecting outstanding balances from current membership base Checking in members, answer phones, making sales calls Assisting in maintaining cleanliness Creating fun and engaging social media opportunities What We Look For In Our Fitness Professionals: Competitive, someone who wants to win! Outgoing personality, not afraid to put yourself out there! Ability to handle multiple tasks at once Flexible schedule A desire for personal/professional growth and development Team player Organized Be willing to go above and beyond Efficient and effective communication skills The Ways You Benefit: Growth opportunity in a rapidly growing company Free Crunch Fitness membership If youre ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch.
    $25k-40k yearly est. 20d ago
  • Member Services Representative

    Supreme Fitness Group

    Member service representative job in Monsey, NY

    Job Description*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to members accounts. Assist in maintaining the neatness and cleanliness of the club. Cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Qualifications/Requirements Customer service background preferred. Must be 18 years of age or older. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent preferred. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will encounter toxic chemicals during shift. Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks. Why Join Planet Fitness? Philosophy We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ). Mission Statement At PF Supreme, weve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits. Job Benefits include Free Black Card gym membership. Day, evening, or overnight shifts. Career growth opportunities. Discounts on merchandise sold at the club. Benefits including: medical, 401k, and supplemental insurance. Discounts on movie tickets, theme parks, hotels, attractions, and much more.
    $25k-40k yearly est. 16d ago
  • Member Experience Specialist

    Girl Scouts of Connecticut 4.1company rating

    Member service representative job in New Haven, CT

    The Member Experience Specialist manages and supports recruitment of volunteers and delivery of service to girls by adult volunteers who carry out the Girl Scout Program in an assigned area. At all time she/he must portray a positive image that is representative of policies, procedures, and promote customer service to internal/external stakeholders. MAJOR ACCOUNTABILITIES: Supervises and supports service unit leaders in order to insure delivery of high quality Girl Scouts programming to girls within their area of responsibility which includes but is not limited to support of regular leader meetings. Recruits new members (girls/adults) through various recruiting methods (in-person/virtual) within their assigned area of responsibilities. Supports and participates in regular service team meetings as needed in order to develop high functioning service unit volunteers. Supports volunteer adult members to insure high quality Girl Scout program is available to girls and adults in order to reach the council's Plan of Achievement and membership goals. Creates, manages, and close cases within GSOFCT established guidelines. Successfully uses Sandler Cookbooks to manage workflow and productivity. Recruits, appoints trains, manages, and all service team volunteers. Actively promotes GSOFCT and GSUSA activities for troops, girls and families to our members. Assumes duties of key service unit team members when positions are vacant. Provides exemplary customer service when answering phones, returning calls and responding to emails. Works cooperatively and closely with all GSOFCT departments on an ongoing basis. Interprets and implements GSUSA and council policies, procedures and standards. Identifies and provides conflict support between members as needed in collaboration with the department leadership staff. Increases visibility and raises awareness of Girl Scouting in communities. Assists and supports in the execution of the product sales programs. Embrace and enhance a culture that values diversity and ensures that staff, girl and volunteer efforts reflect the council's commitment to diversity, equity and inclusion. Carry out other duties as assigned. CORE COMPETENCIES: Strong attention to detail. Strong oral and written communication skills. Proactive and collaborative team building skills and experience. Conflict resolution skills and experience. Understands usage of and is able to support our members and recruit new members by using all GSOFCT technology and platforms available. EDUCATION AND/OR EXPERIENCE: Bachelor's degree in business, human services, education or related field is preferred. Ability to work with and manage a diverse group of volunteers and girls. Strong attention to detail. Strong oral and written communication skills. Team building skills and experience. Conflict resolution skills and experience. ADDITIONAL JOB REQUIREMENTS and PHYSICAL DEMANDS: Become a registered member and maintain membership in GSUSA. Ability to accommodation a flexible work schedule (evenings, weekends) to meets the needs of the organization. Actively participates in Product Sales initiatives. Ability to work with a diverse group of staff, volunteers and girls. Physical ability to lift, carry, push, pull or move objects up to 20 pounds. Sit or stand for long periods of time during events. Statewide travel required. Valid Connecticut driver's license. Must carry and show proof of liability coverage of personal vehicle. WORK ENVIRONMENT: Work in an office environment and in the community in a variety of (indoor/outdoor) locations.
    $24k-30k yearly est. 60d+ ago
  • Digital Services Specialist

    Torrington Savings Bank 3.3company rating

    Member service representative job in Torrington, CT

    Job DescriptionDescription: The Digital Services Specialist is responsible for supporting the Bank's digital banking products and services, including but not limited to online and mobile banking, remote deposit, and online account opening. This position provides support to internal bank personnel, performs daily operational activities primarily related to customer access and use of digital services, and helps to troubleshoot customer issues reported for the digital services platforms. As a member of the Payment Operations Team, this individual will be cross trained on additional Payment Operations functions to maximize department capacity and coverage. Primary Accountabilities / Responsibilities: Complete business registrations and user access, validating Insight account ownership authority prior to granting the requested access. Provide support to internal personnel, responding to Online Banking inquiries and requests related to Online Banking registration, online account access, system features and functionality. Review daily Closed Account reports and update online banking agreements, user details, bill pay, and scheduled external transfers accordingly to prevent further online use of the closed account. Review daily reports associated with online banking agreements created and updated, including accounts linked and changes to agreement status, and update related systems/services as needed to ensure the correct customer access to online banking and related services. Review checks deposited remotely through the Bank's mobile app, reviewing checks for validity, and assessing risk factors to approve or reject the check. Complete daily reconciliation of Mobile Deposit activity and process the daily batch deposit for the mobile deposit teller. Update online banking external transfer and remote deposit limits as requested in accordance with approval requirements. Utilize Verafin reports to research online banking external accounts added to identify any potential anomalies in the online activity and where indicated, call those customers to confirm that the activity is valid. Create online banking Retail ACH (external transfer) batches, referring to risk indicators to determine high risk transfers requiring additional risk mitigation action which may include customer contact. Oversee online deposit account opening (iOpen, eOpen), reporting system issues and working with vendor toward resolution, escalating as needed to ensure assigned vendor resource attention. Review Insight Online Applications queue each morning and periodically throughout the day for any applications displaying an error and/or in a status requiring review, researching as needed to determine and complete required actions to either complete the account opening or reject the application. For each eOpen account opened, review the associated Driver's License (or Passport) to ensure details are legible and there is no obvious indication that the ID may be invalid or fraudulent, complete the Verafin CDD questionnaire for each account owner, and index the Account Summary to iDentifi. Act as back-up for Treasury Services activities related to business customers' access to digital services. Create/update procedures as needed. Assess overall processes and procedures to identify potential opportunities for efficiency and/or service quality improvements. Complete all activities with a focus on risk mitigation and in accordance with Bank policies and procedures, as well as all regulatory requirements and guidelines. Assists with audits, examinations, and risk assessments, gathering required documentation in preparation and/or as needed throughout. Maintain all required training and certification necessary to support Online Banking and other TSB Payment Operations activities. Performs related and unrelated duties as may be required. Requirements: Position Requirements: The qualified applicant will have previous banking experience with detailed knowledge of digital banking features and functionality, mobile deposit services, and Consumer and Business banking relationships. Personal experience with online banking, online payments, and mobile deposits is required. The individual must be customer focused to provide quality service to customers and internal bank personnel; must be detail oriented, well organized, and be able to easily adapt to changing priorities. Must be well versed in the use of Microsoft Word, Excel, Outlook, and PDF documents and able to become proficient in the use of other software applications that may be used in the performance of the position's responsibilities. Competencies Required: Customer Focus Results Oriented Adaptability Collaboration Communication Composure Innovation Self-Development Work Environment/Physical Demands/Condition Requirements: Open office environment; must be able to focus and not be easily distracted. Must be able to climb stairs, use computer/see screen and read documents. Equipment Used: General office equipment: Computer, Telephone, Mobile devices Compliance: Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position. Information Security: Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by: Remaining alert to and reporting malicious or suspected malicious email. Participating in training opportunities to ensure continued protection of customer data. Provide feedback where possible to help improve the Bank's security culture. Responsible for maintaining confidentiality of all sensitive information. Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices. Applicants requiring reasonable accommodation in the application process should notify Human Resources. Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A. EOE/AA/D/V Torrington Savings Bank is a drug free workplace.
    $63k-102k yearly est. 5d ago
  • Customer Service Representative

    Amerivet 3.6company rating

    Member service representative job in Seymour, CT

    We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction-whether over the phone or in person-results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. CSR Responsibilities: Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer. Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information. Complete all tasks as assigned by the supervisor(s). Qualifications & Requirements: Professional and friendly phone etiquette Available to work weekends and holiday rotations, as needed Ability to properly prioritize and complete tasks simultaneously Ability to problem solve and adapt to multiple situations HS Diploma or educational equivalent Excellent customer service skills Computer efficiency Very detail-oriented Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.) Preferred: One year of customer service representative experience Preferred: Knowledge of veterinary medical terminology and procedures At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
    $29k-37k yearly est. Auto-Apply 60d+ ago

Learn more about member service representative jobs

How much does a member service representative earn in Danbury, CT?

The average member service representative in Danbury, CT earns between $21,000 and $51,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Danbury, CT

$33,000

What are the biggest employers of Member Service Representatives in Danbury, CT?

The biggest employers of Member Service Representatives in Danbury, CT are:
  1. Supreme Fitness Group
  2. Planet Fitness
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