Call Center Customer Service Representative
Member service representative job in Washington, DC
At least seventeen (17) Medicaid related Call Center Customer Service Representatives are needed for a long-term project in DC. These positions are 100% onsite and located downtown, near Farragut North Metro Station.
The Midtown Group is teaming up with a leading technology company to support a D.C. government department that offers its residents a Medicaid program. Our collective goal is to modernize and optimize DC's Medicaid program while offering outstanding customer support. Our venture is focused on improving outcomes, enhancing provider experiences, and safeguarding program integrity. For this project, our partner will provide technology, and we will provide people and expertise across several functions, including contact center operations.
Our Customer Service Representatives will support D.C. medical providers who need assistance with invoices and payments for service they provide DC Medicaid recipients.
These positions are in-person, located in Downtown D.C. There are no plans to move to hybrid or fully remote models. Interviews begin on Thursday, 12/18/25, and these engagements are expected to start on 1/29/26 and may continue for up to two or three years or longer.
Key job tasks
CSRs have several job responsibilities, and some of the critical ones are:
• Receive inbound contacts using the contact center platform, respond to general customer questions,
provide consultancy using insurance and healthcare expertise available in the knowledgebase, and
escalate to appropriate staff as needed.
• Handle and process contacts so that service level targets are exceeded.
• Process requests and document contacts, including updates to account history with results of the
interaction to include proper documentation. This is critical, as this case history is referenced by CRSs and supervisors to understand what has taken place to date and how to best resolve an issue or progress a case.
• Interface with team members, management, and customers to resolve customer service issues.
• Review and recommend modifications to procedures and workflow, as needed, to ensure efficient and effective processing of transactions.
• Conduct outbound customer contacts in response to customer direction or other business needs.
• Attend twice-weekly pre-shift meetings, on Mondays and Thursdays, to hear essential information from supervisors, to participate in interactive Q&A, etc.
• Follow contact center scripts, properly verify callers, gain permissions to disclose information, or
assist, and fully document each contact.
Performance measurement
The Midtown Group measures performance in several ways, with the key ones being:
• Quality Assurance assessments: CSRs may have their calls monitored and assessed at any time during a shift. We and our partner monitor and assess our CSRs regularly. CSRs are expected to maintain or
exceed a QA pass rate of 90%+. Calls are considered failed if a CSR misses or incorrectly performs any critical element of the job. These items are well-covered in training and reinforced during pre-shift and individual coaching sessions.
• Call handling metrics are a good measure of performance and the three focus areas are:
• Percent of your shift that you are either on a call or available to take a call.
• Length of call. We are here to provide efficient, professional assistance, so a consistent record of
accomplishment of extraordinarily long or noticeably short calls is frowned upon.
• Percent of calls that you transfer. This often indicates that a CSR is unable or unwilling to assist
callers.
• Attendance
Minimum requirements
• High School Diploma or equivalent, 2-year post-high school Degree, or bachelor's degree.
• Typically, four + years of on-site/in-person multi-channel contact center experience in a similar or
related field.
• Proficiency with basic help desk software, computer software and Microsoft Office applications.
• Problem-solving skills to bring inquiries to effective resolution.
• Customer service skills, with an emphasis on written and oral communication, to respond to inquiries
professionally and efficiently.
• Medicaid and health insurance experience is strongly preferred.
Other important skills
The ability to provide exceptional customer service is important to the Midtown Group and our
client. If you have the service gene - if helping others is in your DNA - we are happy to have you join us.
Our most effective and successful Customer Service Representatives exhibit the following
skills:
• Conduct themselves with professionalism, empathy, patience, courtesy, and intact.
• Communicate effectively, clearly, and professionally.
• Listen carefully to understand the caller's situation, to determine the caller's needs, to read and
understand the case history, and to provide the appropriate course of action.
• Effectively collect and handle sensitive data and personal information, as needed.
• Deal well with conflict, as well as complex and emotional situations.
• Be flexible, and able to work independently.
Hours, project duration, etc.
The contact center operating hours are Monday through Friday, from 8:00am to 5:00pm ET.
However, schedules will be between the hours of 7:45am to 5:15pm ET, to allow for pre-shift
sessions and last-minute contacts/wrap up.
The contact center is closed on Federal holidays. Candidates must be able to work 40 hours per
week.
The base period for this contract is one year, through November 2026, with two additional annual
option periods. This contract could run for nearly three years, until November 2028
Tooling Services Specialist (Contract)
Member service representative job in Washington, DC
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at
Notice: Know Your Rights: Workplace Discrimination is Illegal
Notice: Pay Transparency Nondiscrimination (English)
Aviso: Transparencia en el Pago No Discriminacio´n (Spanish)
*:**
*Satair (an Airbus Services Company)* * is looking for a * *Tooling Services Specialist (Contract) ** to join our Repair & Warranty department based in ** Herndon, VA* . *
In this role you will respond to customer inquiries and facilitate the lease of Airbus proprietary tools, vendor tools, and Ground Support Equipment (GSE), as well as manage their return. Additionally, you'll support tool purchase orders and all related processes. **Meet the Team:** In support of Warehouse Operations, our team members support everything from receiving to packing and shipping of materials. The warehouse is at the core of our operations, assuring that Team Airbus members and our customers get the materials they need to be successful. **Your Working Environment:** The Washington, D.C. metro area is home to multiple Airbus offices: In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!
*Your Challenges:**
*Customer Support 40%**
*Tool Lease**
Focal point of contact for our customers in Americas with regards to tool lease services
Responsibility for processing the customer's request for tool lease quotations as well as incoming orders
Ensuring a smooth progress of the order handling and following up according to customers' requirements
Keeping up the material and logistics activities and the associated services for customer satisfaction
Proactive notification of the customer about their order status
Monitoring and reporting of customer KPI
Interface with all stakeholders to ensure Airbus' commitments towards our customers
*Tool Sale **
Manage end -to-end the interfaces between supplier, customer and internal organizations for all tool sales
Manage customer routine, AOG, and initial provisioning tooling purchase orders including maintaining order status records, organizing and hosting customer tooling conference calls, answering customer order inquiries and providing price quotes..
Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.
Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.
*Internal Team Interface 40%**
*Tool Repair**
Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status
Work closely with the local repair shops (ex: Hydro, Reel , etc.) and internal customers to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency
Interface with the Quality team to address backlog and quality discrepancies.
Manage customer Lease return and Airbus stock (on-shelf) tools repairs and recertification
*Reporting 20%**
Report status of available Airbus Prop. Tool recertification and lease return available inventory
Collection, analysis and implementation of lessons learnt and corrective actions for missed tool lease/sale/repair opportunities.
Perform additional duties as assigned.
*Your Boarding Pass:**
Required:
Associates degree in Business Administration, Logistics, Procurement or an equivalent combination of education and experience
3-5 years of experience in a customer service function
Demonstrated analytical skills and experience in developing reports describing status of activities
Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
Knowledge of Customer Business & Operations, customer expectations & needs
Technical Data Awareness
IT affinity to support the digitalization of manual processes
Ability to foster and maintain positive relations across functions and stakeholder management
Ability to work in an international context
Strong organizational skills with the ability to prioritize tasks effectively
Extrovert and good communicator
Excellent problem-solving skills with a keen attention to detail
Ability to follow-up closely and independently
Ability to work under pressure & multi-task
Good coordination and cooperation skills
Proficiency in English, both written and verbal
Good analytical and numeracy skills
PC literacy, including word processing, spreadsheets and database use
* SAP * Excel/G suite, especially Sheets Preferred:
Bachelors Degree is highly preferred
Experience with G Suite
Previous experience as a Tooling or Repair Specialist in a manufacturing environment
Additional technical certifications or training is a plus
Knowledge of aircraft maintenance and/or airline operations
Knowledge of various hand tools, power tools, machinery, and equipment used in manufacturing processes
Other business integrated systems
*Physical Requirements:**
Onsite or remote: On-site
Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
Hearing: able to hear and to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily
Sitting: able to sit for long periods of time in meetings, working on the computer. Daily
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: able to stand for discussions in offices or on the production floor. Daily
Travel: able to travel independently and at short notice. Daily
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily
Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.
Ability to work in the US without current, or future, need of visa sponsorship/work authorization is required for this position. *
This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America. Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to the interview stage or any candidate upon request. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. ****Company:**** Satair USA, Inc. *Employment Type:* Agency / Temporary *Experience Level:* Professional *Remote Type:* On-site *Job Family:* Material Support & services ------ Job Posting End Date: 02.06.2026 ------ Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .
Enterprise Operations Center Specialist
Member service representative job in Washington, DC
Clearance: Public Trust (Candidate must currently hold-or be able to obtain-Public Trust; DOJ Public Trust preferred)
Work Type: Onsite, Government Site
Schedule: 24/7 Operations (Standard 40-hour workweek; no telework)
Contract: 6-month assignment with extension potential
Role Summary
The EOC Specialist - Junior provides enterprise-level monitoring, incident management, and operational support for the Department of Transportation (DOT) Headquarters. The role supports near real-time infrastructure and network monitoring, incident response, troubleshooting, communication workflows, escalation management, and documentation activities within a 24x7 EOC environment. Daily work includes responding to events, performing early analysis, coordinating with DOT Tier III teams and external vendors, and ensuring accurate reporting and knowledge transfer.
Key Responsibilities
Provide proactive and scheduled console monitoring of enterprise infrastructure and systems (hardware, network, critical systems) in near real time.
Respond to events, alerts, and automated tool notifications; perform early analysis and validate events with appropriate POCs.
Troubleshoot affected configuration items (CIs), including performing ping tests and accessing routers/switches to review logs and interface status.
Escalate issues by opening and assigning ITTSM tickets; coordinate with DOT Tier III teams and external vendors such as AT&T.
Generate and deliver required communications for incident management, including notifications, cyber incident updates, service degradation/outage messages, daily operations reports, and COE morning summary reports.
Initiate Critical Incident Management processes and lead the Incident Response Bridge process, including capturing notes for outage communications and coordinating participant engagement.
Perform Root Cause Analysis (RCA) documentation, gather supporting data, assign RCA numbers, and identify material to be added to the knowledge management repository.
Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on data center support and escorting unbadged personnel.
Maintain POC and site information for remote locations; create and update SOPs related to IMC processes.
Generate and distribute daily and weekly operational reports.
Identify problem areas within systems and coordinate actions for resolution using established concepts, processes, and procedures.
Required Technical Skills
Experience monitoring and managing enterprise systems and networks using advanced tools and technologies.
Ability to perform network troubleshooting (ping, router/switch access, log review, interface analysis).
Proficiency with event and alert response workflows in an enterprise operations environment.
Experience with IT ticketing systems (opening, assigning, escalating, and managing tickets with internal teams and vendors).
Strong incident management communication skills, including drafting notifications and operational summaries.
Ability to initiate and support Critical Incident and Incident Response Bridge processes.
Hands-on technical support capability for data center environments.
Knowledge management experience: SOP creation, documentation updates, RCA creation, and repository maintenance.
Preferred / Nice-to-Have Skills
Familiarity with ServiceNow
Familiarity with BMC Remedy
Qualifications & Experience
Bachelor's degree in Computer Science, Information Technology, System Administration, or a related field (or equivalent experience).
Minimum 2 years of experience supporting an enterprise operations center, monitoring systems, and managing networks at scale.
Candidate must be a U.S. citizen or green card holder, with at least 3 years of residency in the U.S.
Ability to obtain and maintain a Public Trust clearance (must be granted before assignment begins).
About the Team / Company
This role supports the Department of Transportation (DOT) under a Leidos contract as part of the Digital Modernization Business Unit. The Enterprise Operations Center (EOC) provides continuous (24/7) monitoring and incident response services for DOT systems. Work is performed onsite at the DOT Headquarters.
Customs Specialist / International Trade Compliance Professional
Member service representative job in Washington, DC
Schedule: 1,800 - 2,000 hours per year Salary Band: $140,000 - $160,000 (non-licensed) $160,00-$190,000 (licensed broker) $200,000+ (licensed attorneys) This law firm is home to highly motivated professionals distinguished by intellectual rigor, technical excellence, and a shared commitment to superior client service. The Customs Specialist plays a critical role in advising clients on complex import and trade compliance matters while contributing to a collaborative, high-performance environment focused on continuous improvement.
Highly preferred to have a Licensed U.S. Customs Broker or licensed practitioners of Law.
Key Responsibilities
The Customs Specialist will provide substantive analysis and practical guidance across a broad range of customs and trade matters, including:
Tariff classification, customs valuation, country-of-origin determinations, and entry requirements
Identification of duty drawback opportunities and duty/fee savings strategies
Advising on CBP automated systems, including ACE, post-entry audits, and focused assessment audits
Supporting the design and implementation of compliance solutions, with an emphasis on automation and process optimization
Assisting with due diligence reviews, privilege reviews, and audits of client records and files
Conducting legal and factual research related to customs laws, regulations, markets, and industry standards
Coordinating filings and communications with U.S. Customs and Border Protection and other government agencies
Collaborating with attorneys, specialists, and clients to deliver accurate, timely, and strategic outcomes
Qualifications
Bachelor's degree or higher from an accredited college or university
Customs Broker License strongly preferred. Trade Compliance Specialists or Import Specialists will be considered.
Substantial experience in customs and international trade compliance, including roles such as:
Licensed Customs Broke
U.S. Customs Auditor
Hands-on experience with CBP's ACE Portal
Exceptional written and oral communication skills, with the ability to convey complex technical information clearly and precisely
Strong research capabilities, including regulatory and factual analysis
Proficiency with Microsoft Office applications, including Word, Excel, and Access
Willingness to travel as required, internationally.
This role rewards precision, judgment, and intellectual stamina. It suits someone who enjoys living at the intersection of law, logistics, and systems where a single classification decision can ripple across global supply chains.
Telecommunications In-Service Management Specialist
Member service representative job in Washington, DC
Responsibilities
Join Peraton in advancing the safety, efficiency, and modernization of the National Airspace System (NAS) through the FAA's Brand New Air Traffic Control System (BNATCS) contract. As a trusted partner to the Federal Aviation Administration, Peraton helps deliver the systems and services that keep our nation's skies safe and connected.
We're looking for innovative professionals who thrive in mission-critical environments and are passionate about shaping the future of air traffic management. This is your chance to make an impact on one of the world's most vital transportation infrastructures, working alongside leaders in aviation, engineering, data science, and systems integration.
At Peraton, you won't just support the mission - you'll define it.
We are seeking a highly experienced In-Service Management (ILS) Specialist with expertise in Voice and Telecommunications to play a critical role in the transformation of the nation's air traffic control system. This ambitious initiative is focused on enhancing safety, improving reliability and security, reducing outages, lowering total cost of ownership, and modernizing the aviation system with state-of-the-art technologies and facilities. In this role, you will oversee integrated logistics support for deployed FAA voice and telecom equipment.
Key Responsibilities
Establish and manage tasks, milestones, and documentation for long-term sustainment.
Coordinate logistics activities among FAA, ILMT, vendors, and internal teams.
Lead root cause analysis for logistics issues affecting availability.
Develop lifecycle cost estimates and recommend improvements to supply chain processes.
Conduct readiness assessments and contribute to modernization sustainment strategies.
Oversee integrated logistics support for deployed FAA voice and telecom equipment.
Establish and manage tasks, milestones, and documentation for long-term sustainment.
Coordinate logistics activities among FAA, ILMT, vendors, and internal teams.
Lead root cause analysis for logistics issues affecting availability.
Develop lifecycle cost estimates and recommend improvements to supply chain processes.
Conduct readiness assessments and contribute to modernization sustainment strategies.
Why This Role Matters
Your engineering expertise keeps the FAA's voice networks stable and secure, enabling real-time communication that underpins every flight's safety and success.
Qualifications
Basic Qualifications:
U.S. Citizenship Required.
Must have the ability to obtain / maintain a Public Trust clearance.
Bachelor's degree and 5 years of experience or Masters degree and 3 years or Associate's degree and 7 years experience or HS diploma/equivalent and 9 years experience.
Experience in integrated logistics support.
Familiarity with reliability, maintainability, and quality control standards.
Excellent organizational skills and the ability to collaborate across diverse teams.
Strong understanding of reliability, maintainability, and availability (RMA) metrics.
Experience using logistics management software and FAA supply chain tools.
Familiarity with earned value management and lifecycle cost analysis.
Preferred Qualifications:
Exposure to FAA programs or NAS systems.
Demonstrated success coordinating multi-stakeholder logistics operations under strict timelines.
#BNATC
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Auto-ApplyInterconnection & Utility Services Specialist
Member service representative job in Washington, DC
Distributed Sun - Interconnection & Development Director DOE
Multi-technology sustainable energy infrastructure development
Distributed Sun (DSUN) develops, finances, and deploys solar, storage, and adjacent energy technologies with long-term contracted cash flows on behalf of creditworthy off-takers. Our leading community and utility-scale solar solutions enable enterprises, universities and other stakeholders to decarbonization electricity generation and investors to achieve best-in-class returns. We are launching a BESS initiative targeting scale through a variety of applications. Entrepreneurial and established, Distributed Sun is a market innovator working alongside industry leaders to build a distributed and resilient grid for an electrified world.
DSUN's affiliate tru Current is a microgrid, mobility, and virtual power company, which provides end-to-end energy transition services for Fortune 500 companies and other large enterprises. TruCurrent customers benefit from comprehensive planning ‘roadmap development' using our analytical tools (TCO, GHG reduction analysis, charging optimization, site scoring tools etc.), policy & utility engagement, procurement, project development and execution of different asset classes (solar + storage, cold storage, fleet electrification including EVSE, VPP deployment, project financing, etc.).
Position Overview
This position will own the Interconnection Development Process from start to finish; at the forefront of the process as a key member of the Development team from initial site selection through the interconnection process. You'll manage the interconnection process, evaluate cost estimates while looking for ways to reduce interconnect costs, optimizing workflows, and navigating regulatory requirements to ensure a high percentage of projects are connected at a commercially viable price.
We're looking for someone who thrives at the intersection of technical expertise and business sensibilities. Your knowledge of interconnection standards, sharp business sense, project management skills, and understanding of the commercial aspects driving behavior of both the Utility/Transmission owner as well as economic constraints of projects.
The Project Development Manager will lead, execute, and report on interconnect project elements for renewable energy projects including community and large-scale assets in the Eastern United States. With provided resources and innate knowledge, the Project Development Manager will plan an execution strategy, organize resources around project inputs, and lead various stakeholders to a marketable energy infrastructure investment.
Responsibilities include management of interconnection process, vendors and investor relations. Internally, the position will interact with project finance, engineering, analytics, policy and senior management on the path to project delivery.
DSUN is an equal opportunity employer and values diversity. Employment decisions are made on the basis of qualifications, merit and business need. We encourage all qualified candidates to apply.
Responsibilities
· Project Development: proactively take responsibility for all Interconnect aspects of the development process for renewable energy projects, from initial feasibility studies and site selection through interconnection and construction. Ensure projects are delivered on time, within budget, and in compliance with regulatory requirements.
· Stakeholder Management: build and maintain relationships with key stakeholders, including utilities, ISO's, regulatory team, vendors and Executive team. Collaborate with internal and external stakeholders to overcome challenges.
· Risk Management: understand and isolate risks associated with project development, including regulatory, environmental, technical, and financial risks and communicate them clearly.
· Project Delivery: contribute to operational excellence in project delivery, focusing on quality and performing all work in accordance with best practice. Use and where able suggest and contribute to the creation or improvement of software, tools and processes to streamline project development workflows.
· Business Operations: support the operations of the business by maintaining accurate and timely records. Contribute to budgeting and planning elements for company forecasting and sales.
· Be a team player: participate in continually enhancing a culture of accountability, innovation, and collaboration.
Qualifications
· Bachelor's degree in engineering, Business, Finance, or related field. Advanced degree preferred.
· Minimum of 10 years of experience in renewable energy project development at community or C&I scale preferred. Must have experience of solar PV & battery energy storage system experience, and other additional technologies a bonus.
· Professional Engineer License with experience doing single line drawings and experience stamping designs for use in interconnection documents.
· Proven track record of successfully contributing to the delivery of complex renewable energy projects, with involvement in all aspects of the development cycle from site selection to COD.
· Detailed understanding of renewable energy technologies, project finance, permitting processes, and regulatory frameworks. Familiarity with mapping tools useful. Understanding of real estate and energy project development documentation and documentation management and legal structuring welcomed.
· Demonstrated tenacity, resilience, and problem-solving ability to overcome challenges and produce results in a fast-paced environment.
· Experience doing technical studies, transmission system planning, reliability analysis (steady state, contingency analysis, short circuit, and dynamic stability), power system design, transfer capability analysis, and due diligence on behalf of utilities, regional transmission operators preferred.
· Excellent communication and relationship-building skills, with the ability to engage effectively with internal and external stakeholders at all levels.
· Excellent organizational skills and ability to prioritize.
Member Service Representative - Washington, D.C.
Member service representative job in Washington, DC
Description NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS.
Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.
Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award!
We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.
Do you have a passion for people and value friendly, welcoming interactions?
Do you value helping people find solutions to their needs?
Are you looking for an entry-level career that will position you to learn and grow in the financial services industry?
If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Member Service Representative to join our dynamic team!
About us:
Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek's America's Best Bank's list, (2) we've received a 5-star rating from Bauer financial, and (3) we've also received national recognition by S&P Global' s Top Performing Credit Union's!
Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.
Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.
Requirements
About the role:
The Member Service Representative is not your typical teller role. You will be joining a dynamic team focused on providing credit union members with an unparalleled customer service experience. As a Member Service Representative, you will be empowered to do what's right for the member because you have a passion for helping others succeed.
A day in the life of a Member Service Representative will include:
Processing all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
Give prompt, efficient, and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
Cross-selling and promoting Credit Union products and services.
Our ideal candidate will have entry-level banking and/or retail experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.
Top benefits or perks:
Joining Lafayette Federal comes with perks to support you in your personal and professional journey.
We provide employees with a generous benefits package including:
Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
Fully funded deductible (HMO Plan)
401k employer matching contribution
Income protection with life insurance, short and long-term disability
Paid time off, holiday leave and birthday leave
Educational assistance
Commuter benefits program and more!
Pay: $38,662 - $45,000 annually (or $18.69 - 21.63/hr) depending on experience and qualifications.
Location:
This position will be located in Washington, D.C.
The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer
*EOE/AA/DISABILITY/VETERAN
Salary Description $38,662 - 45,000 Annually (or $18.59 - 21.63/hr)
Customer Success Representative
Member service representative job in Washington, DC
The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Provide support to customers and ensure their satisfaction.
Assist with the implementation of customer success
solutions.
Collaborate with the customer success team to address
customer inquiries and issues.
Stay updated on the latest customer success technologies
and trends.
Provide support to customers using quantum
technologies. Assist with the implementation of
quantum-related customer success solutions and
address quantum-related inquiries and issues.
Loan Service Representative
Member service representative job in Washington, DC
Primary Function Promotes the credit union's loan products and services to potential and existing members. Receives and initiates calls to assist members regarding borrowing needs and options. Ensures conditions for pre and post loan closings are cleared. Perfects liens on collateral, insurance placement and documentation. Performs VISA credit card file maintenance. Provides the highest level of quality
member service.
Major Duties and Responsibilities
Communicates promotional information about loan products to members and answers inquiries from members concerning loan services.
Assists members in completion of consumer, credit card and mortgage loan applications.
Performs loan disbursals, in-person or electronically, complying with all approval criteria.
When disbursing funds, makes sure the member is familiar with all the terms, conditions, and collateral held on the note and disclosure.
Performs all administrative duties associated with the VISA credit card program, establishing accounts, and performing account maintenance.
Gathers, compiles, and prepares loan documents, liens, files, reports, and/or other legal matters relating to loans.
Maintains and updates the security interest and insurance of all vehicle loans, title tracking, ensuring accurate and complete record retention. Release liens at the request and, on approval of the lending team.
Maintains member loan files.
Represents the credit union in a courteous and professional manner. Provides prompt, efficient, and accurate service to members. Maintains member confidentiality.
Performs other duties as assigned.
Skills, Knowledge, and Experience
One to two years' experience in lending in a credit union or other financial institution preferred. Knowledge of lending principles and procedures, loan services, and credit union philosophy ideal. A2-year college degree or completion of specialized course study/certification in business and/or financial services. Well-developed communication and analytical skills required.
Knowledge of Microsoft office products preferred: MS. Word, Excel, PowerPoint, Outlook and Teams.
Proficiency in Spanish preferred.
Disclaimer
This position description is not a complete statement of all duties and responsibilities comprising the
position. It contains only the facts necessary to evaluate the position on a fair basis.
Customer Service Representative
Member service representative job in Washington, DC
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCustomer Service Rep - Cashier
Member service representative job in Washington, DC
Job Description: Short Description: Customer Service Representative - CashierTraffic and AdjudicationM-F 12:30p-5p Complete Description: · The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.· Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.· Assist customers with product information, order status, or any account-related issues.· Resolve customer complaints and issues efficiently and empathetically, following agency procedures.· Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.· Process transactions, returns, and exchanges according to agency guidelines.· Collaborate with other departments to address and resolve complex issues.· Provide feedback to management on recurring customer concerns and suggest improvements.· Stay informed about industry trends and best practices to enhance customer service quality.· Perform other duties as assigned to support the customer service team.
Education:
-High School Diploma
Qualifications:
· 1.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
· 2.Strong organizational and multitasking abilities.
· 3.Excellent written and verbal communication skills.
· 4.Attention to detail.
· 5. Ability to handle sensitive information with confidentiality.
Skills Matrix:· Practical knowledge of collection and deposit methods, equipment, procedures, and techniques used in accounting and reconciliation activities. Required · Skilled in handling large sums of monies, computing the difference between amount due and monies received; and recognizing counterfeit currency. Required · Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Required · Ability to handle sensitive information with confidentiality. Required · High School diploma. Required · Prior experience as a bank teller or in a related, customer-facing role. Highly desired Compensation: $20.00 - $23.00 per hour
About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Auto-ApplyRecycling Services Associate
Member service representative job in Washington, DC
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department:
Recycling Supervisor
Time Type:
Full time
Job Type:
Regular
FLSA Status:
Non-Exempt
Work Modality:
Full On Campus Presence
Union:
Excluded
:
Summary:
The Recycling Associate performs grounds maintenance, including planting, mulching, weeding, servicing outdoor trash receptacles, and removal of litter. They work to ensure the success of the campus waste and materials management programs, which entails the collection of recycling, compost, trash, and other materials throughout campus. When needed, they assist in performing small office moves, setups for university functions, and facilitating the storage and redistribution of durable goods. They also engage in snow and ice removal, campus clean up, hardscape maintenance, and operate small grounds equipment. The Recycling Associate typically works within assigned zone. However, the incumbent may be assigned to assist with work within and outside unit. Incumbent may be requested to serve on various department and/or university committees.
Essential Functions:
* Weeds, cleans and mulches planting beds, practices integrated pest management, applies compost and fertilizers, cultivates soil, plants, and prunes to ensure a neat clean bed appearance. Rakes and grades lawn areas in preparation of seeding or sodding. Assists with leaf removal operations, athletic field work, landscape projects, and other assigned tasks as required to ensure efficient accomplishment of the workload.
* Removes trash, recycling, compost, and cardboard from designated sites and disposes of those materials into their properly specified compactors. Checks and empties outdoor trash and recycling bins. Performs policing of assigned area for litter to ensure cleanliness of assigned zone. Sweeps sidewalks, courtyards, and walkway using hand or power equipment.
* Operates equipment including power mowers, sweepers, edgers, hedge trimmers, snow blowers, weed trimmers, power washers, etc., in order to accomplish required grounds and facilities maintenance tasks.
* Aids in performing intercampus moves and supports campus events, including moving furniture and setting out tables, chairs, and collapsible waste bins. Assists in transportation and storage of other materials, including durable goods for reuse and specialty waste streams like electronic waste.
* Performs snow and ice removal and applies deicing materials to ensure the safety of public areas for the university community.
Competencies:
* Serving Customers.
* Supporting Coworkers.
Position Type/Expected Hours:
* Full-Time.
* 40 hours per week.
* Must be available for weekend and overtime work as scheduled or needed for snow removal and other assigned work.
* Serves as an essential employee on the winter weather emergency team.
Salary Range:
* $22.86 - $25.00 per hour.
Required Education and Experience:
* High school diploma or equivalent.
* 1 - 3 years of relevant experience (e.g. landscaping, recycling/waste management, exterior cleaning, warehouse, construction).
* Valid and clean driver's license.
Preferred Education and Experience:
* Associate's degree or equivalent.
* Course work in horticulture, sustainability, environmental management.
* Experience with recycling, composting, and landfill diversion operations.
* Experience working with students.
* Ability to obtain pesticide certification.
* Knowledge of proper planting and pruning techniques for trees, shrubs, flowers, etc.
Additional Eligibility Qualifications:
* Knowledge of work methods, equipment, and procedures to assure health and safety standards and precautions are applied to work performed.
* Ability to obtain authorization to operate a university vehicle.
* Strong knowledge of recycling practices, standards, and operations.
* Good verbal and written communication skills.
* Ability to lift and carry 50 lbs. and capacity to work in seasonal weather conditions.
* Self-direction and attention to detail.
Other Duties:
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
* Hiring offers for this position are contingent on successful completion of a background check.
* Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
* Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
* American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email ************************.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Auto-ApplyRepresentative II, Customer Service Operations
Member service representative job in Washington, DC
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.00 to $22.57 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Service Representative
Member service representative job in Washington, DC
We are searching for candidates with strong communication skills to fill our vacancy of Customer Service Representative!
Customer Service Representative Responsibilities will include:
Onboard new clients and ensure a smooth transition to the product or service
Act as a primary point of contact for customers and provide ongoing support
Build strong relationships with clients and understand their business goals and objectives
Conduct regular check-ins and provide proactive solutions to customer issues
Collaborate with cross-functional teams such as sales, marketing, and product to ensure customer satisfaction
Analyze customer data and provide insights and recommendations to improve their experience
Educate customers on new features and updates to the product or service
Renew customer contracts and identify opportunities for upselling and cross-selling
What We Offer:
Clear path for career advancement
We believe in promoting from within, there are opportunities to move to different positions within the company or up the ladder
Who We Are Looking For:
Customer Service Representatives will meet the standard of outstanding customer service while establishing strong client relationships. We do this by dealing with customer needs and challenges with speed and professionalism.
Customer Service Qualifications:
Positive, uplifting attitude
High school diploma or GED required
Approachable and helpful personality
Student Mentality
Able to commute to Washington DC
Proven experience in customer service or a related field is preferred but not always required
Persons with Experience in the following areas should apply: Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent
Customer Service Representative - Washington, D.C.
Member service representative job in Washington, DC
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service and Sales Representative I
Member service representative job in Washington, DC
Employment Type: Full-Time
Work Style: On-Site Only (This is a boots-on-the-ground, in-the-action kind of role!)
Pay Rate: $20.00 per hour
Join the Team Powering the Nation's Biggest Events
At Smart City Networks, we're the behind-the-scenes technology partner that helps bring over 3,000 major events to life each year; from Fortune 500 conferences and national trade shows to global summits and special events. For more than 40 years, we've led the way in delivering secure, reliable internet and telecommunication services to convention centers across the country.
Headquartered in Las Vegas, our 250+ team members are passionate about tech, teamwork, and providing top-tier service. With a 24/7 Network Operations Center supporting our nationwide clients, we make sure the show always goes on, and stays connected.
About the Role
We're looking for energetic, customer-focused individuals to join our Washington. DC team. As a Customer Service Representative, you'll be right at the heart of the action; helping exhibitors and event guests get the services they need and ensuring everything runs smoothly behind the scenes.
You'll learn valuable skills in tech, sales, and customer service, all while being part of some of the most exciting events in the city.
What You'll Do
Welcome and assist guests at the service desk during live events
Process service orders and payments using our internal systems
Answer questions, provide support, and offer service recommendations
Work closely with our operations team to make sure services are delivered on time
Keep customer documentation organized and accurate
Learn to spot opportunities for upselling additional services
What You Bring
High school diploma or equivalent
Friendly, clear communicator with great people skills
Comfortable using computers and learning new tools
Organized, self-motivated, and a team player
Able to work a flexible, event-based schedule (including evenings, weekends, and holidays)
No prior experience needed, we provide training
Perks & Benefits
We take care of our team, on and off the floor. Here's what you'll get:
Competitive pay and opportunity for growth
Medical, dental, and vision coverage
Prescription drug benefits
Paid time off
$50 Metro Card per Month
Supplemental accident, critical illness, and hospital care
Flexible Spending Account (FSA)
Short-term and long-term disability insurance
Basic and voluntary life insurance and AD&D
Employee wellness programs
Tuition reimbursement
Life Assistance Program (LAP)
401(k) retirement plan
Front-row access to exciting events and conventions
Fun, supportive team atmosphere
Every event is different ...no two days are the same!
A Few More Things to Know
You must be authorized to work in the U.S. (we are unable to provide visa sponsorship).
Employment is contingent upon a successful background check.
Why Smart City?
We're proud to offer more than just a job, we offer a place to grow. At Smart City Networks, you'll gain valuable experience in the event tech industry, learn from skilled professionals, and be part of a team that thrives on collaboration and innovation.
Loan Service Representative
Member service representative job in Washington, DC
Job Description
Primary Function Promotes the credit union's loan products and services to potential and existing members. Receives and initiates calls to assist members regarding borrowing needs and options. Ensures conditions for pre and post loan closings are cleared. Perfects liens on collateral, insurance placement and documentation. Performs VISA credit card file maintenance. Provides the highest level of quality
member service.
Major Duties and Responsibilities
Communicates promotional information about loan products to members and answers inquiries from members concerning loan services.
Assists members in completion of consumer, credit card and mortgage loan applications.
Performs loan disbursals, in-person or electronically, complying with all approval criteria.
When disbursing funds, makes sure the member is familiar with all the terms, conditions, and collateral held on the note and disclosure.
Performs all administrative duties associated with the VISA credit card program, establishing accounts, and performing account maintenance.
Gathers, compiles, and prepares loan documents, liens, files, reports, and/or other legal matters relating to loans.
Maintains and updates the security interest and insurance of all vehicle loans, title tracking, ensuring accurate and complete record retention. Release liens at the request and, on approval of the lending team.
Maintains member loan files.
Represents the credit union in a courteous and professional manner. Provides prompt, efficient, and accurate service to members. Maintains member confidentiality.
Performs other duties as assigned.
Skills, Knowledge, and Experience
One to two years' experience in lending in a credit union or other financial institution preferred. Knowledge of lending principles and procedures, loan services, and credit union philosophy ideal. A2-year college degree or completion of specialized course study/certification in business and/or financial services. Well-developed communication and analytical skills required.
Knowledge of Microsoft office products preferred: MS. Word, Excel, PowerPoint, Outlook and Teams.
Proficiency in Spanish preferred.
Disclaimer
This position description is not a complete statement of all duties and responsibilities comprising the
position. It contains only the facts necessary to evaluate the position on a fair basis.
Job Posted by ApplicantPro
Representative II, Customer Service Ops
Member service representative job in Washington, DC
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory
+ Provide problem resolution for order issues in a timely manner including delays
+ Process non-routine orders such as product samples that have special requirements
+ Multitask in a fast paced environment
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems
+ Team-oriented mindset
+ Strong organizational skills and attention to detail
+ Excellent communication skills
+ A passion for healthcare
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Other duties as assigned.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer service representative
Member service representative job in Washington, DC
Complete Description: Duties and Responsibilities:
Provide assistance and information to taxpayers on all business, income
and real property taxes and related fees;
Answer inquires to basic business registration, income and real property
via telephone and written correspondence;
Research, establish and update all business tax accounts via an online
system;
Review and adjust business registration, real property and income tax
accounts which require correction and/or refunds;
Receive and control business and income undeliverable refund checks;
Receive and process requests for waivers of penalties and interest on
select accounts;
Input and update existing database accurately;
Determine and register applicable tax liabilities for all taxes and fees
administered by OTR;
Receive and respond to general correspondence pertaining to business,
income, real property and other related taxes and fees;
Research and prepare response for management signature;
Track and maintain data necessary for production reports, and
Input and update existing database accurately.
Qualifications:
a) A high school diploma or equivalent with a minimum of two (2) years of
experience in the field or related area;
b) Ability to communicate effectively both orally and in writing to a variety
of audiences;
c) Ability to research and interpret tax laws, regulations and policies; and
d) Ability to perform basic business applications Microsoft Outlook and
Microsoft Suites (Word, Excel, Access, etc.). Compensation: $20.00 per hour
About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Auto-ApplyRepresentative II, Customer Service Operations
Member service representative job in Washington, DC
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
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