Member service representative jobs in Fargo, ND - 123 jobs
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Member Service Representative
Customer Service Representative
Service Specialist
CSR I
Banknorth
Member service representative job in Casselton, ND
Job DescriptionDescription:
Empowered to serve customers and exceed their expectations through service delivery excellence. This position is the primary customer contact responsible for the professional delivery of services and support by performing transactions, solving problems and providing product and other banking information. Follows established bank policies and procedures for this area. This position requires a high degree of integrity, trust and confidentiality.
DUTIES AND RESPONSIBILITIES
Primary
Process a wide range of teller transactions for lobby, drive-up, and telephone customers in a timely, efficient, accurate and courteous manner
Maintain balanced cash drawer and appropriate cash limits
Provide customers with a variety of account related assistance
Promote and explain products and services offered by BankNorth to all customer
High ability to remain flexible and multi-task with shifting priorities on a daily basis
Uphold confidentiality of customer conversations, information and proprietary bank information
Open new consumer accounts, explaining deposit products and services available
Open new consumer and non-consumer accounts, explaining deposit products and services available
Opens and handles complex questions and transactions related to IRA accounts
Review and maintain customer information changes for all account types
Ensure internal and external audit findings are reviewed and resolved and necessary changes are implemented
Secondary
Knowledge of the various products, services and delivery systems
Deliver consistent, superior customer service in accordance with BankNorth standards
Take ownership of customers by responding to inquiries and requests or directing them to the appropriate resources
Provide support and service to co-workers to maintain and enhance customer service
Professionally represent BankNorth in community affairs and civic organizations
Additional
Follow established opening and closing procedures
Participate in training and bank meetings as related to position
Requirements:
SKILL REQUIREMENTS
Must exercise accuracy, alertness, good judgment, courtesy, tact, patience and professionalism.
Must be able to speak effectively, actively listen and express thoughts in a clear, thorough manner.
Must be able to effectively share and explain pertinent information with bank employees.
Must be willing to collaborate and cooperate with others in the organization and possess effective working relationships with co-workers.
Must be able to demonstrate work stability, be self-sufficient and self-motivating with satisfactory attendance/punctuality and an ability to be flexible in work schedule.
Must possess a High School diploma or equivalent along with basic math proficiency.
Cash handling experience preferred
PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to communicate effectively with others, stand and use hands to finger and handle keyboard, telephone, paper, files, and other equipment and objects. The employee is frequently required to walk, sit and to reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. This position requires the ability to review detailed documents and read computer screens.
WORK ENVIRONMENT
The work environment requires appropriate interaction with others. The noise level in the work environment is usually quiet.
$29k-37k yearly est. 26d ago
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Deposit Services Specialist I
Bell Bank 4.2
Member service representative job in Fargo, ND
This position reviews and maintains customer information changes for all deposit accounts as required, providing assistance to other department inquiries regarding deposit services, and performing other required duties to provide a steady and accurate flow of information on a daily basis.
Primary Duties:
Review new personal customer information, deposit accounts, safe deposit leases for accuracy, and maintain records when required.
Complete maintenance requests for all deposit accounts and customer information records.
Review new account report ensuring all account documentation and required maintenance is complete.
Complete required maintenance from death notification report.
Retrieve and process Cognos reports on a daily basis.
Provide support via phone and email to colleagues.
Assist in creating and maintaining updated procedures for department functions.
Ensure functional procedures are current and up to date compared to daily processes.
Communicate production processing issues timely to supervisor and teammates for resolution.
Participate in project meetings and work on assigned projects.
Provide courteous, accurate and prompt assistance to coworkers or customers regarding their accounts.
Follow established policies and procedures, accurately and efficiently to meet team quality standards.
Continually review daily workflow looking for improvements in production processing.
Work flexible hours to support the department needs to include after hours and weekends, if necessary.
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.
Job Skills Required:
Two-year degree in business or related field.
One to two years of experience in bank operations.
Excellent verbal and written communication skills.
Ability to analyze and resolve technical problems quickly in a demanding environment while working with minimal supervision.
Strong organizational, research, analytical, problem-solving skills, and attention to details.
Knowledge of personal computers and related software programs including, but not limited to, Windows XP and Microsoft Office and ability to effectively use them is required.
$37k-48k yearly est. 3d ago
Relief CSR Driver
Vestis 4.0
Member service representative job in Fargo, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
Overview:
The Relief Customer ServiceRepresentative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer ServiceRepresentative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer ServiceRepresentative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Schedule: Full time, Monday-Friday 1st shift, $23.00/hour PLUS commission
Responsibilities/Essential Functions:
Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation
Manage daily route independently to ensure accurate and timely delivery of product
Loads/unloads product per company policies, procedures, and guidelines
Review invoices daily for complete and accurate information and make corrections as needed
Meet sales goals and promotes overall route growth to enhance profitability
Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
Assists the sales organization with the procurement of additional new business
Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
Monitor customer feedback and handle customer issues in a prompt and courteous manner
Take responsibility for your personal safety and watch out for the safety of others.
Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age
Must possess a valid driver's license
Must be able to obtain DOT medical certification.
Previous experience as a driver preferred
Demonstrates interpersonal and communication skills, both written and verbal
Must have the ability to work independently with limited supervision
No preventable fatal accident while operating a CMV in a lifetime
No suspension of driving privileges for moving violations in the past 3 years
*Pre-employment DOT physical and federal drug screen are required.
Working Environment/Safety Requirements/Physical Requirements:
Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
Fast-paced environment sometimes requiring irregular and long hours.
Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
Must be able to occasionally lift and maneuver 50+ lbs.
This position requires bending, squatting, climbing, and reaching.
Education: High school degree or equivalent
Licenses & Certifications: Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
Location- 206 Northern Pacific Ave N, Fargo, ND 58102
$23 hourly 18d ago
Relief CSR Driver
Vestis Services
Member service representative job in Fargo, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
**Overview** :
The Relief Customer ServiceRepresentative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer ServiceRepresentative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer ServiceRepresentative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
**Schedule** : Full time, Monday-Friday 1st shift, $23.00/hour PLUS commission
**Responsibilities/Essential Functions:**
+ Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
+ Verify daily preventative maintenance of vehicle and maintain proper operator documentation
+ Manage daily route independently to ensure accurate and timely delivery of product
+ Loads/unloads product per company policies, procedures, and guidelines
+ Review invoices daily for complete and accurate information and make corrections as needed
+ Meet sales goals and promotes overall route growth to enhance profitability
+ Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
+ Assists the sales organization with the procurement of additional new business
+ Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
+ Monitor customer feedback and handle customer issues in a prompt and courteous manner
+ Take responsibility for your personal safety and watch out for the safety of others.
+ Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
**Knowledge/Skills/Abilities:**
+ Must be a minimum of 21 years of age
+ Must possess a valid driver's license
+ Must be able to obtain DOT medical certification.
+ Previous experience as a driver preferred
+ Demonstrates interpersonal and communication skills, both written and verbal
+ Must have the ability to work independently with limited supervision
+ No preventable fatal accident while operating a CMV in a lifetime
+ No suspension of driving privileges for moving violations in the past 3 years
+ *Pre-employment DOT physical and federal drug screen are required.
**Working Environment/Safety Requirements/Physical Requirements:**
+ Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
+ Fast-paced environment sometimes requiring irregular and long hours.
+ Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
+ Must be able to occasionally lift and maneuver 50+ lbs.
+ This position requires bending, squatting, climbing, and reaching.
**Education:** High school degree or equivalent
**Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
**Location-** 206 Northern Pacific Ave N, Fargo, ND 58102
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
**Preferred**
+ DOT Medical Certification
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$23 hourly 18d ago
Customer Service Representative
ABRA 4.1
Member service representative job in Moorhead, MN
The Customer ServiceRepresentative (CSR) Provides World Class Customer Service Experience to all ABRA customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center
Essential Job Duties
Greet all customers in a timely, friendly and professional manner utilizing the 5-10 foot rule; if a team member is within 10 feet of a customer, eye contact must be made, if they are within 5 feet, a greeting is necessary
Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
Monitor work volume scheduled for the center and recommend load level requests when necessary; support market segmentation by assigning cars to appropriate location for quality repair
Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
Coordinate Rental Car /Tow companies to provide one-stop service to all customers
Repair Orders: All files are opened with DRP compliance, including obtaining proper authorizations
Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
May assist in customer communication throughout the repair process
Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
Follow up on all DRP assignments present and past in order to maintain sales for the center
Maintain DRP logbooks and Enterprise ARMS by 9am daily
Secure proper payments; DRP completed as required
Filing daily: customer records, RO jackets in alphabetical order, parts invoices, etc.
Assist OM/OA with reconciling invoices to payables report daily and monthly (as applicable)
Ensure all customer comfort items are fresh and available for customers at all times (coffee, water, popcorn, magazines, etc.) as well as maintaining the customer waiting area
Comply with ABRA daily receipts guidelines and procedures
Comply with all ABRA safety rules, guidelines and standards
Perform other duties as required to successfully meet the needs of the business
Qualifications
Skill/Requirements
High school diploma or GED
Must be at least 18 years of age
Ability to effectively communicate with others, oral and written
Ability to read and understand basics of repair instructions, written estimates and work orders
Organization and multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with World Class customer service approach to internal and external customers
Maintain a well-groomed, professional appearance
Physical Requirements / Working Conditions
Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk. In the event that travel is required, must be able to uphold the stress of traveling.
$31k-39k yearly est. 16d ago
Member Services Representative
Preference Employment Solutions
Member service representative job in Fargo, ND
Preference Employment Solutions is hiring a detailed oriented and customer focused individual for a local credit union in Fargo. This role allows you to be responsible for providing excellent customer service, handling financial transactions, and ensuring accuracy and security of all transactions. Being a MemberServicesRepresentative, you get to be the first point of contact for customers, helping them with deposits, withdrawals, account inquiries and other banking services.
Type: Temp-to-Hire, Full Time
Compensation: $17/hr.
Benefits: As part of our commitment to employee well-being, Preference Employment Solutions offers Minimum Essential Coverage (MEC) health plans for both individuals and families. Our plans provide essential healthcare benefits at an affordable cost, ensuring you have access to the coverage you need while working with us.
Position Overview:
Assisting members by completing withdrawals, deposits, transfers, loan payments/advances, cashier s checks, and money orders in accordance with federal banking regulations.
Handling members transactions and cash services by phone, in-person, and drive through.
Resolving account problems and cross selling helpful products and services.
Maintaining accurate and detailed records.
Promote a positive customer service experience and ensure a high level of satisfaction.
Being incompliant with bank operating policies and procedures and maintaining strict customer confidentiality.
Characteristics of a Successful Candidate:
HS Diploma or its equivalent;college degree preferred
Strong computer skills;adept with Microsoft Office suite
Outstanding customer service and cash handling experience is a plus
Keen attention to detail with superior organizational skills
Ability to work in a fast-paced environment and handle multiple task
How to Apply:
Contact: Tyia at **************
Email: *****************
Visit Us: 2605 42nd St S Suite 100 Fargo, ND
Office Hours are Monday through Friday from 8: 00 am 5: 00 pm
$17 hourly Easy Apply 28d ago
Teller / Member Services Representative (Part-time
Town and Country Credit Union 3.6
Member service representative job in Fargo, ND
Job Description
MemberServicesRepresentative
Are you passionate about providing exceptional service? Comfortable with numbers and cash handling? You could be the perfect fit for our team as a MemberServicesRepresentative (MSR) at Town & Country Credit Union.
As the welcoming face of the credit union, MSRs are often the first and only point of contact for our members. We're seeking individuals who excel in customer service, have strong attention to detail, and enjoy being part of a supportive, member-focused team.
What You'll Do
As an MSR, you'll handle a variety of financial transactions and help create a seamless, friendly experience for our members. Key responsibilities include:
Processing deposits, withdrawals, loan and credit card payments, cashier's checks, money orders, and cash advances.
Balancing your cash drawer daily and ensuring all transactions are accurate.
Assisting members in person, over the phone, and by mail.
Identifying member needs and cross-selling products and services that add value.
Resolving member concerns with professionalism and efficiency.
What We're Looking For
High school diploma or equivalent required.
At least one year of related experience in a financial institution or similar cashier role.
Strong communication and interpersonal skills.
Accuracy and comfort working with numbers.
Basic computer proficiency and keyboarding skills.
Availability for a flexible schedule: varying shifts Monday-Friday, with rotating Saturdays.
Why Town & Country Credit Union?
We're a team of 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities.
We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day.
Benefits You'll Enjoy
Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:
Competitive pay
$5 extra per hour for Saturday shifts (non-exempt staff)
Paid holidays
Generous paid time off
"Dress for your day" dress code
Health, dental, and vision insurance
Life and disability insurance
Flexible spending accounts
401(k) with employer contributions
Paid volunteer time
Tuition reimbursement
YMCA Corporate Membership Discount
Ready to Make an Impact?
If you're looking for a role where your attention to detail, enthusiasm for service, and team spirit truly matter-we'd love to meet you.
Explore our careers and apply here
Town & Country Credit Union is an Equal Opportunity Employer
Job Posted by ApplicantPro
$29k-33k yearly est. 13d ago
Customer Service Representative
Steamatic of Red River Valley 3.8
Member service representative job in Fargo, ND
Job DescriptionSalary: $19-$20
We have an excellent opportunity with a service driven oriented company for an individual with a friendly and energetic phone etiquette, and a strong work ethic. Interested individuals should possess integrity, dedication, and be a team player. Excellent customer service and phone skills, attention to detail, computer proficiency, prior sales experience preferred. Full time with great hours 8am-5pm M-F. $19-$20/hr. plus incentives DOE.
No nights or weekends!
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Health insurance
Dental Insurance
Vision insurance
On-the-job training
Paid time off
Holiday Pay
Education:
High school or equivalent (Required)
Experience:
Customer service: 2 years (Preferred)
Work Location: In person
$19-20 hourly 14d ago
Underwriting Service Specialist
Archgroup
Member service representative job in Home Lake, MN
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ„ .
Position Summary:
As an Underwriting Service Specialist, your role is to ensure account service delivery meets and exceeds our customer's expectations. The Underwriting Services Specialist utilizes customer service skills, established processes, and various software applications to ensure Service Level Agreements (SLA's) are met. Under some supervision, the Underwriting Service Specialist works cross-functionally and is responsible for analyzing key pieces of information, determining the appropriate course of action and handling issues. This position collaborates with underwriters, corporate resources, and global teams to ensure we meet both internal and external commitments.
Responsibilities and Accountabilities:
Policy & endorsement issuance
File documentation and set-up
Review account information for data entry into appropriate systems
Order, prepare and/or update reports
Processing of various underwriting transactions and requests
Correspond with brokers for information at Underwriter's request
Booking/Invoicing
Coordinate services with other services units, as needed
Required Skills and Abilities:
Analytical and problem solving ability
Detail-oriented
Customer-focused
Collaborative and team-oriented
Strong communication and organizational skills
Education and Experience:
Bachelor's Degree preferred
1+ Year experience in same or related field preferred
#LI-Remote
#LI-AM3
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
$55,300 - $71,910/year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.
For Colorado Applicants - The deadline to submit your application is:
January 12, 202614400 Arch Insurance Group Inc.
$55.3k-71.9k yearly Auto-Apply 5d ago
Bilingual Russian Customer Service Representative (Remote - New York, NY)
Maximus 4.3
Member service representative job in Fargo, ND
Description & Requirements Maximus is currently hiring for Bilingual Russian Customer ServiceRepresentatives to join our New York State of Health (NYSOH) team. This is a remote opportunity requiring residency within 100 miles of New York, NY. Every day, Customer ServiceRepresentatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer servicerepresentatives care for each caller with the highest levels of knowledge and professionalism.
Why Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Meet Quality Assurance (QA) and other key performance metrics.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
- Work is constantly performed in an office environment.
- Perform other duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- This position requires proficiency in English and Mandarin, Cantonese or Russian language or proficiency in both Spanish and Haitian Creole languages.
- Must be able to speak, read and translate in Russian and English fluently.
- Residency within 100 miles of New York, NY is required.
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Previous experience with computers, phone systems, and headsets preferred.
- Previous experience in customer service preferred.
Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
#NYSOHPriority #NYSOHcsr #CSRLinkedInNYSOH #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
21.50
Maximum Salary
$
21.50
$29k-36k yearly est. Easy Apply 6d ago
Customer Service Representative - State Farm Agent Team Member
Ryan Kill-State Farm Agent
Member service representative job in Fargo, ND
Job DescriptionBenefits:
Hourly Plus Commission
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Ryan Kill - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$29k-37k yearly est. 23d ago
Customer Service Representative - Fargo, ND
Kedia Corporation
Member service representative job in Fargo, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$29k-37k yearly est. 7h ago
Customer Service Representative
Planet Fitness-PF Baseline Fitness
Member service representative job in Fargo, ND
Job DescriptionJob Title: Customer ServiceRepresentative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate memberservices issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$29k-37k yearly est. 6d ago
Customer Service Rep(01875) - 3955 56th Street South, Suite A
Domino's Franchise
Member service representative job in Fargo, ND
Customer ServiceRepresentative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer servicerepresentatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENNEFTS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-37k yearly est. 2d ago
Underwriting Service Specialist
Arch Capital Group Ltd. 4.7
Member service representative job in Home Lake, MN
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ„ .
Position Summary:
As an Underwriting Service Specialist, your role is to ensure account service delivery meets and exceeds our customer's expectations. The Underwriting Services Specialist utilizes customer service skills, established processes, and various software applications to ensure Service Level Agreements (SLA's) are met. Under some supervision, the Underwriting Service Specialist works cross-functionally and is responsible for analyzing key pieces of information, determining the appropriate course of action and handling issues. This position collaborates with underwriters, corporate resources, and global teams to ensure we meet both internal and external commitments.
Responsibilities and Accountabilities:
* Policy & endorsement issuance
* File documentation and set-up
* Review account information for data entry into appropriate systems
* Order, prepare and/or update reports
* Processing of various underwriting transactions and requests
* Correspond with brokers for information at Underwriter's request
* Booking/Invoicing
* Coordinate services with other services units, as needed
Required Skills and Abilities:
* Analytical and problem solving ability
* Detail-oriented
* Customer-focused
* Collaborative and team-oriented
* Strong communication and organizational skills
Education and Experience:
* Bachelor's Degree preferred
* 1+ Year experience in same or related field preferred
#LI-Remote
#LI-AM3
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
$55,300 - $71,910/year
* Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
* Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.
For Colorado Applicants - The deadline to submit your application is:
January 12, 2026
14400 Arch Insurance Group Inc.
$55.3k-71.9k yearly Auto-Apply 4d ago
Customer Service Representative - State Farm Agent Team Member
Amanda Frederick-State Farm Agent
Member service representative job in Wahpeton, ND
Job DescriptionBenefits:
Simple IRA
Hiring Bonus
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Amanda Frederick - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$29k-37k yearly est. 5d ago
CSR I
Banknorth
Member service representative job in Casselton, ND
Part-time Description
Empowered to serve customers and exceed their expectations through service delivery excellence. This position is the primary customer contact responsible for the professional delivery of services and support by performing transactions, solving problems and providing product and other banking information. Follows established bank policies and procedures for this area. This position requires a high degree of integrity, trust and confidentiality.
DUTIES AND RESPONSIBILITIES
Primary
Process a wide range of teller transactions for lobby, drive-up, and telephone customers in a timely, efficient, accurate and courteous manner
Maintain balanced cash drawer and appropriate cash limits
Provide customers with a variety of account related assistance
Promote and explain products and services offered by BankNorth to all customer
High ability to remain flexible and multi-task with shifting priorities on a daily basis
Uphold confidentiality of customer conversations, information and proprietary bank information
Open new consumer accounts, explaining deposit products and services available
Open new consumer and non-consumer accounts, explaining deposit products and services available
Opens and handles complex questions and transactions related to IRA accounts
Review and maintain customer information changes for all account types
Ensure internal and external audit findings are reviewed and resolved and necessary changes are implemented
Secondary
Knowledge of the various products, services and delivery systems
Deliver consistent, superior customer service in accordance with BankNorth standards
Take ownership of customers by responding to inquiries and requests or directing them to the appropriate resources
Provide support and service to co-workers to maintain and enhance customer service
Professionally represent BankNorth in community affairs and civic organizations
Additional
Follow established opening and closing procedures
Participate in training and bank meetings as related to position
Requirements
SKILL REQUIREMENTS
Must exercise accuracy, alertness, good judgment, courtesy, tact, patience and professionalism.
Must be able to speak effectively, actively listen and express thoughts in a clear, thorough manner.
Must be able to effectively share and explain pertinent information with bank employees.
Must be willing to collaborate and cooperate with others in the organization and possess effective working relationships with co-workers.
Must be able to demonstrate work stability, be self-sufficient and self-motivating with satisfactory attendance/punctuality and an ability to be flexible in work schedule.
Must possess a High School diploma or equivalent along with basic math proficiency.
Cash handling experience preferred
PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to communicate effectively with others, stand and use hands to finger and handle keyboard, telephone, paper, files, and other equipment and objects. The employee is frequently required to walk, sit and to reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. This position requires the ability to review detailed documents and read computer screens.
WORK ENVIRONMENT
The work environment requires appropriate interaction with others. The noise level in the work environment is usually quiet.
$29k-37k yearly est. 60d+ ago
Member Experience Representative
Town and Country Credit Union 3.6
Member service representative job in Fargo, ND
Job Description
Deliver Exceptional Service-Right from the First Hello.
Do you believe great customer service isn't limited to face-to-face interactions? Are you the kind of person who thrives on helping others and solving problems with a smile-even over the phone or through email? If so, you could be the perfect fit for the Member Experience Representative role at Town & Country Credit Union. In this frontline role, you'll play a key part in building trust, supporting members, and representing the credit union with professionalism and care.
What the Role Involves
As a Member Experience Representative, you'll handle a wide range of member inquiries across multiple channels including phone, email, and online messaging. You'll assist with account balances, statements, payments, transfers, and digital banking services-all while providing prompt, friendly, and accurate support. In addition to resolving issues, you'll help document member interactions, complete reports, and collaborate with the rest of the Member Experience team to ensure a smooth experience for every member.
What You'll Do
Provide outstanding service to members via phone, email, and other communication channels
Resolve questions related to accounts, transactions, online banking tools, and more
Accurately document member interactions and maintain related records
Support internal functions and work closely with team members in the Member Experience Center
Identify member needs and offer solutions or guidance
Follow all established policies, procedures, and security standards
Report trends, concerns, or recurring issues to the Digital Services and Member Experience Manager
What You Bring to the Table
An associate degree or equivalent experience and at least one (1) year of experience in a financial institution, contact center, or similar service-oriented role preferred
Excellent verbal and written communication skills
Strong listening and problem-solving abilities
Comfort with data entry, keyboarding, and working with numbers
A professional, team-first attitude with a passion for helping others
Ability to multitask and stay organized in a fast-paced environment
A desire to learn, grow, and meet performance goals
Flexibility to work shifts between 7:00 AM - 6:00 PM, including rotating Saturday mornings (9:00 AM - 1:00 PM)
Why Town & Country Credit Union?
We're a team of 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities.
We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day.
Benefits You'll Enjoy
Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:
Competitive pay
Paid holidays
Generous paid time off
"Dress for your day" dress code
Health, dental, and vision insurance
Life and disability insurance
Flexible spending accounts
401(k) with employer contributions
Paid volunteer time
Tuition reimbursement
YMCA Corporate Membership Discount or Lifestyle Spending Account
If you're ready to step into a role where your communication skills, problem-solving mindset, and passion for helping others truly make a difference-this could be the opportunity for you. Join us in creating exceptional experiences for our members, one conversation at a time.
Explore our careers and apply here
Town & Country Credit Union is an Equal Opportunity Employer.
Job Posted by ApplicantPro
$29k-33k yearly est. 5d ago
Customer Service Rep(07378) - 1530 1st ave N
Domino's Franchise
Member service representative job in Moorhead, MN
Customer ServiceRepresentative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer servicerepresentatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer-focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENEFITS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-40k yearly est. 4d ago
Customer Service Representative - Nights & Weekends
Planet Fitness-PF Baseline Fitness
Member service representative job in Moorhead, MN
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Wellness resources
Job Title: Customer ServiceRepresentative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate memberservices issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$31k-40k yearly est. 1d ago
Learn more about member service representative jobs
How much does a member service representative earn in Fargo, ND?
The average member service representative in Fargo, ND earns between $21,000 and $35,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Fargo, ND
$27,000
What are the biggest employers of Member Service Representatives in Fargo, ND?
The biggest employers of Member Service Representatives in Fargo, ND are: