Member Service Representative Jobs in Farmington, CT

About Milestone: Milestone is an international company that specializes in innovative sample preparation solutions used in laboratories worldwide. With over 20 years of success, Milestone is built on a sustainable organic growth strategy that offers integrated solutions. These solutions enable our clients to achieve faster, safer, easier and more cost-effective processes for their operations. With over 50 patents and 25,000 systems globally, Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation. About the Role: We are seeking a Service Specialist to provide high-level technical expertise for our advanced laboratory instrumentation. For the first 6-12 months, this will be a hybrid of in-office and field work during a comprehensive training program. About half your time will be spent traveling throughout the Southern Gulf region to support clients on-site. The other half, you'll be based at our Shelton, CT headquarters, supporting clients and the service team with remote troubleshooting. In addition to electromechanical support, the Service Specialist plays a key role in training development, SOP creation, and process optimization to enhance service efficiency. The initial fieldwork phase is designed to give you first-hand experience with our instrumentation and an understanding of the challenges faced by our Field Service Engineers and clients. After the first year of immersive field training, you'll transition to an in-office support and training role, giving you a long-term home base and greater stability. Responsibilities: Technical Troubleshooting & Remote Diagnostics Act as the technical expert for diagnosing and resolving complex electromechanical issues across Milestone's advanced laboratory instrumentation. Deliver expert-level remote diagnostics and troubleshooting via phone and email, guiding clients and Field Service Engineers through issue resolution. Utilize electrical schematics, software tools, and diagnostic equipment (e.g., multimeters) to identify root causes and recommend solutions. Document service cases in Salesforce with clear, concise, and actionable technical notes. Escalate and collaborate with the Service Manager and Milestone partners on advanced issues. Field Support & Travel Provide on-site service support, including repairs and preventative maintenance within the Southern Gulf territory (approx. 50% travel). Coordinate client visits and maintain cost-effective travel plans within Milestone's travel policy. Support client retention and satisfaction during field visits by identifying additional accessories, consumables, and service opportunities. Training & Knowledge Development Develop and refine technical SOPs, troubleshooting guides, and training materials to improve service efficiency. Lead technical training programs for internal teams, ensuring effective knowledge transfer. Conduct in-house training sessions for new hires and developing employees on instrumentation function, repair, and maintenance best practices. Service Operations & Collaboration Collaborate with the Service Manager to improve service strategies and workflows. Provide backup support for service coordination tasks as needed. Requirements: Education: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field; OR Associate's degree, technical diploma, or certification in Electrical/Mechanical Technology, Mechatronics, Electronics, Industrial Maintenance, or similar; OR Equivalent hands-on experience in field service, technical support, or instrumentation repair. Technical Background: 4+ years of experience in field service, technical support, or electromechanical troubleshooting and repair. Ability to read electrical schematics and use diagnostic tools like multimeters. Familiarity with diagnostic software and instrumentation control software. Background in analytical instrumentation, complex laboratory equipment, or biomedical industries. Ability to prioritize and manage multiple responsibilities in a fast-paced environment. Client Relationship Skills: Experience with client interactions. Ability to present technical information in a clear, concise manner. Exceptional written and verbal communication and interpersonal skills. Travel: Ability and willingness to travel approximately 50% of the time, primarily within the Southern Gulf region. Must be comfortable with overnight travel and independent work in the field. Computer Skills: Proficient in MS Office. Experience with Salesforce, ServiceMax, or similar platforms is preferred. Benefits Milestone will offer you: All travel expenses covered upfront - no out-of-pocket costs or mileage tracking. Corporate card + rental car for every trip. Comprehensive benefit package (medical, dental, vision) We will cover 70% of your medical premium and 60% of any spouse/dependents We will provide STD, LTD, and Basic Life Insurance coverage at no cost to you You can contribute to the 401k after 90 days of service We will contribute 3% of your salary after 1 year of service We will support ongoing training and development of your skills

Job DescriptionPrimary Role: Responsible for carrying out the company’s mission, goals and objectives. Supports the telephone sales team and works directly with clients and third parties to provide the highest level of customer service. Works internally with the purchasing, warehouse and operations departments to prepare and generate information for effective customer service and warranty. Responsibilities: Travel and perform professional training programs to customers at customer locations. Responsible for ensuring that all orders are processed in an accurate and timely manner Obtain all job related equipment and services at the lowest cost with focus on total value Obtain manufacturer shipping schedule on all equipment ordered and relay to Project Manager Expedite equipment when necessary Recommend alternate suppliers where a savings in cost or improved delivery will result Resolve any problems that arise in relation to delivery dates, quality, quantity or cost of purchased goods and services Issue purchase orders for job related equipment Review discrepancies in invoices which are not in complete agreement with purchase orders Responsible for processing return of unused or incorrect equipment Assist with negotiating contracts with vendors Assist with reports and documentation when required Other duties as required or assigned from time to time Travel: Travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current drivers license.

About the job Begin a career that allows you to leverage your personal drive, your people skills, and your commitment to helping others. As a Financial Services Representative with Barnum Financial Group, you'll develop the knowledge and skills needed to provide important financial guidance to people looking to protect and build their wealth. We provide a powerful combination of support including: our extensive training program, Advisor Pro. personal coaching from proven winners customized marketing support to help you acquire clients and build your brand access to a broad range of products to meet client needs tools to manage your practice and support the sales process Duties and responsibilities: Prospecting, networking and obtaining clients through various methods and strategies. Participate in our state of the art Advisor Pro Training program. Developing and maintaining long-term relationships with clients. Providing financial solutions for clients through fact gathering and needs analyses. Expanding personal knowledge and skills through ongoing professional development and joint work with fellow associates. Qualifications Strong interpersonal, organizational and communication skills. Self-starter who is goal oriented Team player with a hearty work ethic BA, BS, and/or Graduate Degree or equivalent work experience

Job Title: Customer Service Representative II Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming Pay Rate: $15/hr (W2) Job Type: Contract with potential for full-time hire with ADT Shift Availability: Must be available to work a shift that ends no later than 10 PM ET Must be available to work Saturdays (with a rotational weekday off) Internet Speed Test Results from ***************** (minimum 25 Mbps upload/download – no WiFi connections accepted) Position Summary: ADT is seeking motivated Customer Service Representatives to join our inbound call center team. In this role, you’ll engage with prospective Security and Smart Home customers, qualify them for services, and schedule appointments with ADT field personnel. This is a remote, inbound-only call center role with no cold calling required. Key Responsibilities: Handle inbound calls from customers and ADT employees Identify caller needs and determine the appropriate solution or department Qualify prospects and schedule appointments for ADT sales teams Process service cancellation requests when applicable Provide exceptional customer service and resolve concerns effectively Accurately document interactions and maintain confidentiality of sensitive information Perform other duties as assigned Preferred Experience: Prior experience in a call center, sales, or customer retention environment Required Skills and Abilities: Basic computer application knowledge Strong problem-solving and active listening skills Excellent verbal communication and interpersonal abilities Ability to persuade and overcome customer objections professionally High emotional intelligence and composure under pressure Multi-tasking capability in a fast-paced, phone-based environment Trustworthy with sensitive customer and employee information Technical Requirements: High-speed internet connection: Minimum 25 Mbps upload and download Must be connected via Ethernet (no WiFi connections allowed) Submit speed test results with your application (*****************)

Scan-Optics is a leading global provider of cloud based, AI, Intelligent Data Management solutions, professional services, business process management and support services to B2B, government and higher education institutions. Our pioneering technology has been shaping the industry by using data technologies paired with cognitive and AI advances. We’re using cutting edge AI technology and machine learning to bring you easy.forward™ , an Intelligent Data Management solution that captures data securely and accurately! As leaders in this revolutionary field, we understand not only the technological nuances of intelligent data management we also know how to make that intelligent processing work through a human-centered design approach. Are you ready to join a fun, fast paced, growing company? What You Will Be Doing: · Review and confirm the scope of work provided by the Sales team. · Establish and coordinate on-boarding of new client work projects. · Conduct meetings with clients to ensure project requirements are clearly understood and agreed upon · Understand the details of how the digital information will be used and what system the client will use to host their data · Communicate regularly with internal departments and strategic partners to ensure service delivery expectations are understood. · Communicate with clients about in or out of scope requests and any pricing changes. · Coordinate with internal teams to ensure timely completion of tasks. · Monitor client purchase orders to ensure financial completion and provide overage estimates to Sales team. · Provide excellent customer service and act as the main point of contact for clients throughout the project. · Address client inquiries, concerns, and provide proactive project updates · Provide exceptional customer service (proactive and reactive) by email, phone, and written correspondence. · Manage and prioritize ever-changing project priorities · Make recommendations to systematize and improve office efficiencies and lead process improvement projects. · Other projects as assigned. What You Have: · 4+ years of experience in a customer care or customer service role · Attention to details · Strong organizational and time management skills · Ability to synthesize large quantities of complex data into actionable information · Ability to work and communicate across departments with business partners · Excellent verbal and written communication and presentation skills Perks/Benefits at Scan-Optics: · Robust benefits package including: o Medical o Dental o Vision o Additional voluntary products o PTO o 12 Paid Holidays o 401k Matching Be one of the core drivers of the company's success Potential to take on more responsibility as the company grows This is an in-person role, based in the office at our Manchester, CT headquarters.

Our Team Members are motivated, team oriented, friendly, dependable and driven to providing excellent guest service! A qualified candidate will serve our guests Hot and Fresh Food in a Clean and Safe environment in a Friendly and Fast manner. Previous fast food experience is preferred. Qualifications: Stand for up to 8 hours during a shift and be able to lift 30 to 50 pounds, Requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Provide world-class customer support, responding to all customer inquiries, supporting outside sales efforts, and following up with internal parties to pursue final response to the customer. Build strong relationships with customer base and thrive as a member of multiple teams within the organization. Bachelor's Degree and 2 - 5 years' experience in Customer Service, Inside Sales or Contract Administration required. SPECIALIZED KNOWLEDGE, EXPERTISE AND/OR ABILITIES CONSISTENTLY REQUIRED Strong verbal and written communication skills. Ability to satisfy all internal and external customer questions with accuracy, speed, and courtesy. Must be capable of organizing and prioritizing multiple tasks with the ability to meet deadlines. Intermediate knowledge of MS Office, Advanced Excel and Collaboration software is required. Experience in a manufacturing/technical environment preferred. Technical aptitude and knack for problem solving. Ability to work in a team environment, share information and processes. Must have a positive, can-do, attitude and be able to work in a team environment, supporting team members to maximize group results. PRIMARY RESPONSIBILITIES Be proactive in nature, provide answers as well as solutions to complex customer inquiries for US customers. Develop complete knowledge of Ashcroft products to provide technical and commercial information to the customer. Acquire full knowledge of products, specifications, applications, features, benefits, etc. Ongoing technical and commercial training will be provided (classroom and hands on) to become more knowledgeable of all aspects of the business in order to provide world-class service to customers. Answer all routed incoming phone calls with the goal of providing first call resolution. If an answer must be provided later, provide updates every 4 working hours until the request is satisfied. Provide proactive updates on any issues as they arise, stay connected with Operations contacts to obtain the latest information in support of keeping the customer informed. Respond to all inquiries related to applications, capabilities, limits, product recommendations, modifications, new products, competitive comparisons, material compatibility, special requests, etc. Work with the Inside Sales group to innovate and improve upon current processes with the goal of improving service levels and streamlining processes to provide maximum return for both the customer and organization. Ashcroft Inc. is an Equal Employment Opportunity Employer EOE AA M/F/Veteran/Disability Please note: The position requires U.S. Citizen, Permanent Legal Resident or granted Asylee/Refugee status under the Immigration and Nationality Act.

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Technical Services Representative for our Newington, CT office. Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity. Responsibilities: Provide WOW! Level Service by responding promptly to customer requests, ensuring efficient job completion, conducting routine site visits and developing customer intimacy by serving as the main point of contact for all prospective and existing customers. Effectively manage an extensive book of clients by providing technical support to EH&S staff and Triumvirate onsite personnel in all aspects of Hazardous Waste Management. Assist with regulatory compliance and characterization of chemical, biological and radioactive waste. Prepare documentation for transportation of chemicals to appropriate disposal facilities. Assist Account Managers with the coordination of bids, proposals, and quotations for services such as lab packs and drum disposal, lab moves, onsite support services and field service-related projects. Maintain and grow existing customer base by providing quality control and following up with requests. Collaborate with Finance and Operations to process job folders, including appropriate job costing and invoicing by the set timelines. Work with Project Managers and Account Managers to understand financials and assist with the preparation of forecasts and various financial models. Perform monthly COGS reviews of certain service areas to ensure accuracy and completeness of financial results while finding ways to maximize gross profit Basic Requirements: Proven organizational and time management skills Strong communication skills, both written and verbal Attention to detail with the ability to keep the big picture in mind Excellent soft skills; ability to work well with clients and co-workers Computer skills: MS Word, excel and ability to learn internal computer software Knowledge of RCRA and DOT Valid US Driver's License Applicants must be authorized to work in the United States without sponsorship Must be eligible to work in the United States without future sponsorship Must have a reliable form of transportation Bachelor's degree required Preferred Requirements: Prior industry experience #LI-Onsite Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more! To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website! Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you have a disability and need accommodation during the application and hiring process, please contact us at *********************************** or call us at ************. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Pay Range$60,000—$75,000 USD

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. While this is a remote position, candidates must be willing to come into the office 4 to 6 times per year Must be within commuting distance of 280 Trumbull Street Hartford, CT Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to: * Provide excellent service within our call center for our customers' retirement savings accounts * Educate and empower our customers without having to make cold calls or sales * Communicate critical plan updates and changes * Process contribution changes, loans, and withdrawals * Process general account changes upon direction from the customer * Receive the opportunity to train and study to obtain FINRA Series 6 & 63 licenses What you will bring * Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday * Associate degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience What will set you apart * Fluency in both English and Spanish * Financial Services or call center experience * FINRA series 6 and 63 or higher equivalent licensure * A passion for providing quality customer service * Desire to engage with customers over the phone * Capability to adapt communication style while servicing our diverse customer base * Attention to detail and ability to learn and apply financial industry policies, processes, and procedures * Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.* What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. * Medical, dental, vision and life insurance * Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup * Tuition reimbursement up to $5,250/year * Business-casual environment that includes the option to wear jeans * Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year * Paid volunteer time - 16 hours per calendar year * Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) * Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities. Base Salary Range $40,800.00 - $56,025.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. * For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.* Job Posting End Date at 12:01 am on: 06-17-2025 Want the latest money news and views shaping how we live, work and play? 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is located in Field Operations Directorate, Office of Field Operations, District 11. As an Supervisory Immigration Services Officer, you will direct the adjudications and naturalization programs and related functions, independently manage all administrative immigration programs, activities and operations within a United States Citizenship and Immigration Services Field Office and represent the Field Office in conferences and meetings concerning program functions. Help Overview * Accepting applications * Open & closing dates 06/12/2025 to 06/20/2025 This job will close when we have received 25 applications which may be sooner than the closing date. Learn more * Salary $165,276 - $195,200 per year * Pay scale & grade GS 15 * Help Location 1 vacancy in the following location: * Hartford, CT * Remote job No * Telework eligible Yes-as determined by the agency policy. * Travel Required Occasional travel - You may be expected to travel for this position. * Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. * Appointment type Permanent * Work schedule Full-time * Service Competitive * Promotion potential None * Job family (Series) * 1801 General Inspection, Investigation, Enforcement, And Compliance Series * Supervisory status Yes * Security clearance Top Secret * Drug test Yes * Position sensitivity and risk Special-Sensitive (SS)/High Risk * Trust determination process * Credentialing * Suitability/Fitness * National security * Financial disclosure No * Bargaining unit status No * Announcement number 12746697-HAR-IMP-25 * Control number 838397500 Help This job is open to * Internal to an agency Current federal employees of the hiring agency that posted the job announcement. * Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency Current United States Citizenship and Immigration Services (USCIS) employees with competitive status and CTAP eligibles. Videos Help Duties * Manage all operational immigration programs and activities as well as all administrative support functions in a Field Office. * Administer immigration benefits and services. * Direct the adjudications and naturalization programs and related functions. * Plan work to be completed by subordinates; set and adjust short-term priorities; set target dates for work completion; evaluate and develop performance standards * Oversee Field Office administrative function. Help Requirements Conditions of Employment Conditions of Employment: * You must be a U.S. Citizen or U.S. National to apply for this position * Successfully pass a Background Investigation including financial disclosure * You must pass a drug screening * You must submit resume and supporting documentation * Males born after 12/31/1959 must be registered with the Selective Service * Political appointees may require OPM approval before on-boarding * USCIS applies the Telework Enhancement Act of 2010 to its telework and remote work programs This position IS considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position. Qualifications The qualifications for this position must be met by 11:59 PM (Eastern Time) on 06/20/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 06/20/2025. GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: * Providing technical and administrative supervision to multiple levels of subordinates engaged in programs administering immigration benefits and services. * Processing citizenship applications and family and employment based petitions and registration; * Providing administrative or logistical support to multiple levels of subordinates engaged in safeguarding national security in the adjudications of immigration benefits and ensuring the integrity of the immigration system. * Managing oversight for Field Office administrative functions, such as personnel management, labor relations, training, financial management, facilities, property management, health and safety, and emergency preparedness. * Serving as an expert or consultant to senior management officials on the resolution of extremely sensitive and complicated immigration issues. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 06/20/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: * Job Title (include series and grade if Federal Job) * Duties (be specific in describing your duties) * Employer's name and address * Supervisor name and phone number * Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) * Start and end dates for each grade/pay level if you've held a federal position. * Full-time or part-time status (include hours worked per week) * Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Education EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level. Additional information Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page. If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position. DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service. Note: If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity. The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to our Staffing Helpdesk. DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated for this position based upon information reflected in your resume. Your resume must support your responses to the job specific assessment questionnaire, level of education claimed, experience, and/or training. To remain in consideration for this position, please ensure your resume covers this requirement and that your resume has been successfully submitted as part of your on-line application package. Creation of this package includes completing the on-line assessment(s), uploading your resume, and uploading any required supporting documents. (See the "How To Apply" section of this announcement.) NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. If you are found best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. The assessment for this job will measure the following competencies: * Accountability * Leadership * Organizational Awareness * Technical Competence Agency Career Transition Assistance Program (CTAP) Eligible:If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this job announcement. Special Employment Consideration:The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. Resume: You must submit a resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the "Qualifications" section. USCIS' Human Resources Office will only review the first 5 pages of your resume to determine your eligibility/qualifications. To ensure that you include all necessary information within the first 5 pages of your resume, you are highly encouraged to save and submit your resume as a PDF instead of submitting it through Resume Builder or a word-processing program such as Word or Google Docs. Your responses to the job questionnaire ********************************************************* which are submitted through the on-line application process in USAJOBS, DO NOT need to be attached as an additional document to your application. Are you a veteran? You must provide acceptable documentation of your preference or appointment eligibility. The member 4 copy of your DD214, "Certificate of Release or Discharge from Active Duty," is preferable. If claiming 10 point preference, you will need to submit a Standard Form (SF-15), "Application for 10-point Veterans' Preference." If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. View more veterans' information. Are you a current or former Federal employee? Submit a copy of your official SF-50* (no text version) or other official "Notification of Personnel Action" document that shows the following information: * your appointment in the competitive service * tenure * grade and step * full performance level If your SF-50(s)* does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position. SF-50B print screens from NFC are not official documents and are not acceptable. This includes USCIS employees as well. All current DHS employees can print their own SF-50's* by accessing the DHS eOPF website. If you have forgotten your user name or password, eOPF offers a self-service feature to assist you. If you are a current CIS employee and need access information to eOPF, contact ************************. For all other agencies please see your servicing Human Resources Office. If your SF-50* is not yet available in eOPF please provide an email from HR or a letter including the information requested above and HR will tentatively accept that as documentation. You may be asked to provide a copy of your recent performance appraisal and or incentive awards. If you are a Federal employee and have received a current performance rating, it is strongly encouraged that a copy accompanies your application submission. Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit: * a copy of your agency notice, * a copy of your most recent performance rating, and * a copy of your most recent SF-50*, Notification of Personnel Action, noting your current position, grade level, and du

Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: * Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. * Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. * Verify control system functionality through hands-on testing and analysis to ensure reliable operation. * Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. * Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. * Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. * Perform other similar or related duties as required or requested Position Requirements * Associate's degree or technical school certification in HVAC or a related field. * Strong understanding of HVAC system operation, components, and real-world applications. * Familiarity with industry-standard communication protocols such as BACnet, LonWorks, Modbus, and N2. * Hands-on experience with control systems, including relay logic and analog signals (0-10V, 4-20mA). * Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. * Comfortable working directly with customers to diagnose and resolve complex technical issues. * Highly organized, self-motivated, and capable of analyzing technical problems with clear communication. * Willing and able to travel domestically on an as-needed basis.

+ Provide interpretation/translation to various meetings/projects to support Otsuka's global initiatives involving Otsuka staff, partner companies, outside consultants, and vendors. + Provide Japanese cultural training to Otsuka US and affiliates. Also offer expertise in Japanese culture and language to various organizational initiatives. + Liaise with language service vendors to arrange external linguists and oversee successful assignment completion. + Contribute to department operations by monitoring service metrics and generating monthly reports. + Manage user administration of subscribed systems and tools and monitor usage. + Support various department projects and initiatives, including the implementation of the most up-to-date language technologies and solutions, and process improvement. **Qualifications** Required + Minimum bachelor's degree + 2+ years of experience in the interpretation/translation industry + Strong capability in different modes of interpretation and translation including simultaneous interpretation, consecutive interpretation, whispering, and sight translation + Fluency in Japanese and English with comprehensive understanding of Japanese and American cultures and their differences + Excellent oral, written, and interpersonal communication skills + Have initiative and proactively strive for superior customer services and outcomes + Ability to build and maintain effective relationships and partnerships with internal customers and global key stakeholders + Ability to handle sensitive or confidential information + Ability to identify and solve problems effectively with creative or innovative solutions + Ability to work independently and collaboratively while adhering to well-defined and well-established departmental procedures and processes + Ability to manage multiple tasks simultaneously in a fast paced and fast changing environment + Up to 5% domestic travel may be required based upon business needs Preferred + Master's degree in interpretation + Experience in pharmaceutical, biotech, or medical industry + Experience with a global work environment **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $86,661.00 - Maximum $119,130.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. **Company benefits** : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

**INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)** Customer Service is the critical link to strong communications between the sales field and Matco Tools Corporate Offices, leading to the success of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively providing world-class quality to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing daily operational call center support, correct product information, pricing, and product availability. Additionally, the Quality Coach reviews calls, participates as a coach in new-hire training, identifies coaching opportunities of the broader team, and tracks quality interventions. This position is also responsible for performing as an alternate when the trainer is not available, while mentoring other CSRs around departmental best practices. KEY RESPONSIBILITIES: + Provides SME Day to Day call center support in all operational needs to internal CSR's. Monitoring of call center processes in meeting set metric performance goals in ASA, TTIQ and Call Quality. + Provides on-the-spot education/training with CSRs on departmental best practices. Is a leader in setting the example of world class customer service. + Conducts call monitoring and call reviews routinely for quality assurance. + Provides constructive and effective feedback that drives behavior change. + Assist our Franchised Distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. + Handle all inbound calls from our internal and external sources. This includes but is not limited to giving price and availability, part numbers, application assistance, troubleshooting, and basic and advanced credits. + Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers. + Provide features and benefits to our franchised distributors on our commissioned daily sale items. + Input orders utilizing internal ordering software systems. + Liaison to CS Leadership in CSR development and action planning for improvements. **WHO YOU ARE (Qualifications)** The individual qualified for this role must be able to demonstrate the following competencies: + 1.5+ years of CSR Experience with Matco Tools. + Good standing status: no active PIPs, attendance write-ups, etc. + Quality scores in the top third of the Department over the last 12 months. + Ability to answer calls as a primary function of the position. + Ability and willingness to mentor and train others. + Proven ability to give and receive feedback. + Advanced use of PC and keyboard, including Matco Tools specific software and systems + Exemplary verbal and written communication skills + Maintain a character of honesty and integrity. + Ability to interpret customer issues, troubleshoot and translate those issues into resolution while maintaining a positive attitude. + Ability to empathize with customer concerns while maintaining a professional demeanor. + Ability to learn quickly on the job. + Ability to multi-task in a fast-paced office environment. Attribute/Skill/Experience: + High School Degree or GED equivalent. + Training experience a plus. + On the job experience in working with general automotive mechanics a plus. + 2+ years of call center experience or equivalent experience in dealing with customers, 1.5+. + years with Matco Customer Service. + Sales experience. Fit Factors: + Tenacity/Do What It Takes. + Effective Time Management and Personal Organization. + Leadership and teamwork - Create followership. + Honest & integrity. + Team building skills. + Communication skills. + Ability to manage multiple priorities. + Analytical skills. + Ability to think strategically. + Detail oriented. + Ability to effectively problem solve. The base compensation range for this position is $45,760 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS MATCO** Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** . **BENEFITS** Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path and gym equipment onsite Food trucks on site during the summer Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 4 floating holidays + 8 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Hybrid work environment (2 days remote) Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We've been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons! Just some of our benefits: Medical Dental Vision 401k Tuition reimbursement 13 paid holidays in addition to paid vacation and sick time Flexible spending Life Insurance, AD&D and Supplemental Insurance POSITION SUMMARY The Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Additional duties and responsibilities may be assigned, as necessary. 1. Customer Interactions (80%) Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information. Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests. Coordinate incoming requests for technical support and training with sales and field Technical Representatives. Follow up requests from field representatives and distributors to establish contact between contractors and design teams. Coordinate and participate in job site visits. Update complaints in Salesforce as new information is attained. Resolve complaints quickly and in a mutually beneficial manner. Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department. Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary. 2. Internal Support (10%) Support Technical Services training programs, as directed. Create and update technical data sheets and technical advisories. Review and approve technical literature, packaging, data sheets, and Marketing collateral. Represent Technical Services ISO quality system reviews and audits. Work / learn to increase product and industry knowledge and becoming a subject matter expert. 3. Special Projects, Housekeeping, and Assignments (10%) Participate in implementation or improvement initiatives associated with Technical Services. Help design and implement procedures and online tools for vendor supplied products. Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools. Create and update FAQs for inclusion on website FAQ page. Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products. Enter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated. Update complaints in Salesforce as new information is attained. REQUIRED SKILLS & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum of 3 yrs. experience in construction industry. Minimum of 2 yrs. of experience in Technical Services or comparable industry experience. Experience with Salesforce and JD Edwards preferred. Knowledge of architecture and construction methods a plus. Knowledge of LATICRETE product lines, applications, construction practices and materials a plus. Specialized Skills, Requirements and Experience: High School Diploma: Degree preferred. Strong interpersonal, written, and verbal communications skills. Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook. Fluency in second language, preferred. Team cooperation - maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external). Physical Requirements: Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly. Push/pull: Must be able to push/pull 50 lbs. Stand: Must be able to stand 20% of the day or more. Sitting: Must be able to sit for 80% of the day or more. Twisting/Bending: Must be able to twist/bend 25% of the day. Squatting, climbing and/or crawling: 10% of the day Travel Requirement: Must be able to travel up to 20%

We are hiring Customer Service Agents at Bradley International Airport! Paid Time Off Must have a valid driver's license Must pass a 10-year background check and pre-employment drug test Passenger Service Agent General Purpose of Job: This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required. Essential Duties and Responsibilities: Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate Ensures FAA, Airline, and airport regulations are followed Enforces safety/security measures and protects sensitive zones Assists Customers with special needs, i.e., Customers who need assistance in boarding Brings Wheelchair passengers from ticket counter to gates and gates to baggage service Excellent communication skills Able to read and write English; bilingual skills a plus Ability to work efficiently under time constraints Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays Must be well groomed and physically fit Completely clean and search an aircraft Other duties as assigned Must pass a ten (10) year background check and pre-employment drug test Must have authorization to work in the U.S. as defined in the Immigration Act of 1986 Able to attend required training Physical Demands : Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Ability to work independently and in a team environment Working knowledge of savings and checking products, accounts and services May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need Effective active listening skills to accurately respond to inquiries and account requests Effective organizational, planning and time management skills Effective research, analytical, and problem solving skills Effective skill building effective relationships through rapport, trust, diplomacy and tact Effective skill exercising initiative and using good judgment to make sound decisions Effective skill maintaining composure in a high production and changing environment Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective skill performing mathematical calculations and working accurately with numbers Effective verbal and written communication skills Desired Qualifications Experience in member/customer service preferably in a call center, retail banking or financial institution Experience in working in a credit union environment Hours: Available Monday - Saturday, hours based on business needs. Location: Building 429 Tautog Avenue, Groton, Connecticut 06349 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at **************************** . Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities to cross service products and increase product penetration Perform platform banking functions Assist level I team members Understand and comply with federal and other regulations relating to financial products and services May assist with Branch Office vault opening, closing and balancing procedures May serve as a Branch Office and/or ATM vault custodian Perform other duties as assigned

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Health insurance Opportunity for advancement Paid time off Savings bank Signing bonus Training & development Wellness resources ROLE DESCRIPTION: As a Financial Services Representative - State Farm Agent Team Member with Mfon Ogbebor - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Consult customers with financial planning and investment options. Assist customers with portfolio management and asset allocation. Conduct financial reviews and recommend appropriate products. Maintain compliance with financial regulations. QUALIFICATIONS: 3+ years of experience in financial services. Analytical and communication skills. FINRA Series 7 and 63 licenses preferred.

Job DescriptionOUR AGENCY Our Agency prides ourselves on serving the needs of each customer. We are regularly recognized for providing outstanding service by our customers. We are a competitive team that strives to win and get better every day. We have been recognized with many State Farm awards. My personal goal is to coach and mentor each team member to reach their full potential. ROLE DESCRIPTION: As a Financial Services Representative with Kevin Piscitelli State Farm Insurance & Financial Services, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Help people plan for and retire comfortably Use a customer-focused, needs-based review process to educate customers about insurance & financial options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Handle insurance reviews and financial appointments with customers QUALIFICATIONS: Bachelor's degree in finance, economics, accounting, or a related field. Must be able to obtain relevant financial service licenses. Proven experience working as a financial services representative. Sound knowledge of financial legislation. Proficiency in Microsoft Office applications. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred BENEFITS: Hourly plus commission/bonus Paid time off (vacation and personal/sick days) 401k & Matching Life Insurance Team bonuses for performance Growth potential/Opportunity for advancement (Agent Aspirant Program) Training & Development through State Farm and other Industry Leaders

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Hiring Bonus up to $1,000 Group Life and Disability Insurance Benefits 401K Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Work Schedule & Location This position is an in office 34 hour per week position. Office locations are in Mansfield, CT and Hebron, CT. The selected candidate will normally work four days per week. Occasional evening and weekend work is required to meet operational needs and production requirements. Requirements Graduation from an accredited college or university preferred, consideration is given to equivalent sales/customer service experience, education, and training Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Ability to make presentations to potential customers Achieve mutually agreed upon marketing goals Ability to effectively relate to a customer Ability to execute a detailed business plan Experience in marketing financial products Knowledge of financial services products Ability to explain complex financial issues in understandable terms Life and Health license (must be able to obtain) Series 6 and 63 (must be able to obtain) Courses on ethical and customer centered sales practices will be required Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education Bachelor's degree preferred If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.