Member service representative jobs in Fort Wayne, IN

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Customer Service Description SUMMARY As a Customer Success Representative, you serve as a primary point of contact for KMC Controls' customers, ensuring satisfaction through proactive communication, order management, and problem resolution. This role supports the Customer Success, Technical Support, Training, Sales, Production, and Shipping departments by managing inquiries, coordinating with internal departments, and maintaining a positive, professional customer experience from order placement through post-sale support. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery. * Respond promptly to customer inquiries via phone, email, or CRM system. * Provide product information, pricing, and order status updates. * Collaborate with production, shipping, and technical support teams to resolve customer issues. * Document and track customer interactions in the company's CRM system. * Monitor account activity and identify opportunities for improved customer experience or process efficiency. * Support sales initiatives by assisting with quotes, returns, and product availability checks. * Maintain an up-to-date understanding of KMC Controls products, systems, and services. Position Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE * A High School diploma or GED along with a minimum of 2-years' experience in either a Customer Service or Account Management field. * Associate degree in Business Administration, Communications, or related field; or equivalent experience. * Minimum of 2 years of experience in customer service, inside sales, or account support-preferably in a manufacturing or technology environment. * Experience using ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems preferred. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and part aid prints. Ability to enter production using Epicor MES. Ability to effectively present information in one-on-one discussion with supervisor and Co-workers MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. REASONING ABILITY Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. COMPUTER SKILLS Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, write, talk and hear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Full-Time/Part-Time Full-Time Position 2025 Customer Success Representative Number of Openings 1 Exempt/Non-Exempt Exempt Location Kreuter Engineering Co Inc About the Organization For over 50 years, KMC Controls has helped facilities achieve higher levels of energy efficiency and indoor environmental quality by automating and controlling building systems. KMC Controls is an independent American manufacturer of building automation solutions for system integrators, system distributors, and OEM partners. KMC is dedicated to: * Building automation solutions that are easy to purchase, install, and use * Providing open, secure, and scalable systems * Facilitating reductions of energy consumption and operating costs * Increasing occupant comfort and productivity Our Mission Innovative and intuitive solutions; responsive and supportive people. Our Vision KMC Controls will provide innovative, easy-to-use building management and automation solutions. We will be known for our market focus, creativity, and dedicated, passionate employees. Made in the USA KMC Controls building automation devices are designed and manufactured in the U.S.A. under the ISO-9001: 2008 registered quality system. KMC partners enjoy a comprehensive 5-year product warranty and unparalleled post-sales support.

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities Assist the Service Center Manager Take and deliver messages for the Service Center Manager and Account Managers Provide assistance to Drivers Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: Payroll Data entry Freight reports Driver collect reports Billing and filling Qualifications Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Benefits Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities

Job Description Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Specialist at our Corporate office in Bryan, OH. The hours for this position are 10:00am-7:00pm. For over 110 years, Bard Manufacturing Company has been a family owned and operated company, leading the HVAC industry in the modular, classroom, equipment shelter, and other light commercial markets. With production facilities in Ohio, Georgia, and Mexico, we service our customers both nationwide and internationally by designing and manufacturing cutting-edge engineered products. Role Overview: The Customer Service Specialist is responsible for supporting personnel in the Customer Service Department and providing coverage for Customer Service Representatives during absences and peak business periods. The role involves performing a variety of administrative tasks with professionalism and efficiency. Key Responsibilities: Act as a backup Customer Service Representative as needed, including entering and releasing orders to ensure continuity of service. Manage the full return goods process, including initiating return requests, resolving issues, finalizing returns, and generating credit memos. Provide timely pricing and product availability information to support customer inquiries and internal stakeholders. Process and issue daily shipment invoices accurately and on time. Organize, attach, and scan shipping documents to ensure proper recordkeeping and accessibility. Provide front desk support and perform receptionist duties as required. Liaise with customers and internal teams to support post-sales service activities and address inquiries. Investigate and resolve freight billing discrepancies to maintain accurate invoicing and customer satisfaction. Prepare and process credit memos related to customer service activities. Handle all billing for training sessions and commissioning services. Maintain and update the Daily Shipping Report to track outgoing shipments and support logistics operations. Assign LTL freight charges to daily shipments in coordination with the shipping department. Record and address shipping discrepancies to ensure proper documentation and resolution. Perform additional duties and projects as assigned to support department goals and business operations. High School diploma required; Associate's degree in Business, Logistics, or related field preferred; or 2-5 years customer service experience; or an equivalent combination of education and experience. Familiar with administrative and clerical processes, including file and record management, form creation, and standard office procedures and terminology. Proficient in Microsoft Word, Excel, Outlook, and experience with ERP systems such as Epicor preferred. Superior written and verbal communication skills, with a strong customer service orientation. Ability to read, comprehend, and interpret written information and instructions. Strong attention to detail and commitment to accuracy in task completion. Demonstrated ability to maintain a positive and cooperative attitude in team settings. Comfortable working in a fast-paced, dynamic environment. Benefits: Join our team and enjoy a comprehensive benefits package designed to support your well-being and future: Competitive salary Complete healthcare coverage (medical, dental, and vision) Life insurance 401(k) retirement plan Generous paid time off and holidays Gym membership reimbursement Tuition reimbursement Free access to Marathon Health Clinic for employees and covered family members Bard Manufacturing Company is an Equal Opportunity Employer

Join our team at Terex Advance and embark on an exciting opportunity as we seek a skilled and dedicated Parts Sales & Solutions Customer Service Representative to contribute to the Advance Team. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. Parts Sales & Solutions CSR Responsibilities: Collect customer contact information/inquiry and enter into CRM (customer relationship management database) Ensure that all order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information. Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance) Respond to sales inquiries and requests for quotation in an accurate and timely manner. Identify, address and escalate issues Performs other duties as assigned that support the overall objective of the position Basic Qualifications High School Diploma / GED Two years customer service or sales experience Preferred Qualifications Call Center experience Excellent verbal and written communication skills Ability to handle stressful situations in positive, tactful manner. Ability to relate to a wide variety of people in a professional and diplomatic manner Oracle ERP & Salesforce CRM experience helpful Heavy Truck knowledge helpful Order Entry IFS System College diploma or parts sales experience Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010 - proficiency in Excel an asset. Hourly Wage Range: $23-27/hour Why Join Us • We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose • Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. • Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. • We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way. • We are committed to helping team members reach their full potential. • Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations. • We offer competitive salaries, Team Member bonus programs, private healthcare, life assurance, LinkedIn Learning, 401k match up to 5% and many more additional benefits. • For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate This above description is non-exhaustive and there may be additional duties in accordance with the role. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. How to Apply To apply for this role and view all available positions within Terex, please visit our careers page: ********************* Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. [Please amend this to suit your location] If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. About Terex: Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide. Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at ********************************** . The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

We are seeking a qualified Technical Support Specialist with a foundational knowledge of electricity and manufacturing. The ideal candidate will be responsible for providing exceptional customer support and will be comfortable walking customers through troubleshooting processes. Shift and Compensation Pay Range: $17 Hours: 7:30am-4pm Job Duties - Assist customers by guiding them through troubleshooting steps over the phone or via email. - Collaborate with partner companies to coordinate repairs and service requests. - Conduct follow-up calls to ensure customer satisfaction and confirm successful resolution of issues. walking customers and service through trying to fix any issue they are having with the steamer Background Profile - Strong communication and problem-solving skills. - Ability to manage multiple tasks efficiently. - Previous experience in a technical support or customer service role is a plus. - 2-3 years customer service experience this company do not currently have insurance. #Fort Wayne

Hendrickson is a supplier of truck suspension systems and components as well as an aftermarket supplier for various truck components to the heavy-duty vehicle market. Hendrickson has a fantastic opportunity for a Technical Service Warranty Representative in our facility just North of Fort Wayne, IN located in Kendallville, Indiana. Position Purpose: Lead the administration, reporting and interpretation of warranty claim data. Interface directly with the OEM customers to review & resolve any warranty claims or trends. Support warranty, vendor recovery, and service programs to enhance our products in the field. Essential Functions: * Process warranty claims in a timely manner (30 days from receipt). Ensure timely payment of warranty claims to OEM's. Provide warranty coverage support to external (and internal) customers via various communications. * Maintain a data base warranty program to track, update, and gather detailed information regarding accuracy for our product performance, with special emphasis on the Hendrickson Truck product line. Prepare reports to track product performance with regards to volume and budget. * Analyze warranty data and identify, document, and communicate warranty trends and provide information to appropriate departments. Facilitate coordination of communications among various departments such as Engineering, Purchasing, Production, and Sales to resolve warrantable issues and to facilitate continuous improvement of product quality and reduce warranty expense. * Conduct failure analysis on returned warranty parts to validate warrantable claims. Provide suppliers with failed components and initiate failure analysis dialog with suppliers to facilitate vendor recovery. * Build customer relations with OEM warranty personnel including periodic warranty reviews, phone contact and trips to OEM's to further establish and maintain communication in the warranty department. * Facilitate the 8D process with respect to product failures occurring in the warranty time frame as necessary to resolve product problems. * Travel and investigate claims as needed to diagnose and resolve warranty related issues by providing product support via appropriate cross-functional departments to incorporate corrections into production. Education/Training and Qualifications: * Bachelor's degree preferred, associate's degree or equivalent experience required. * Excellent oral and written communication skills. Background in verbal and a heavy emphasis on written communication with customers and sales personnel. * Experience in warranty programs and vendor recovery. * Experience in failure analysis. * Experience in Excel and Statistics. * Experience in training of customers and company personnel concerning warranty and vendor recovery. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

Full-time Description Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents. QUALIFICATIONS Requires a well-organized individual who can portray a professional image regarding performance, appearance, and attitude toward members, co-workers, and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to complete transaction documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems. PHYSICAL REQUIREMENTS Clear and effective communication abilities are required. Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Must be able to sit and/or stand for prolonged periods. This position may require light lifting. ESSENTIAL DUTIES AND RESPONSIBILITIES Execute member transactions and provide general information in an accurate, efficient, and courteous manner Actively promote credit union products and services Maintain proper control of assigned cash, corresponding transactions, and credit union documents Maintain neat and organized work area Attend all required staff meetings and training sessions Additional duties as assigned ProFed is an EEO employer - M/F/Vets/Disabled

Education A B.S. or B.A. degree in a related field normally required; specialized banking education and training. Experience A minimum of five (5) years of experience in related positions normally required. Preferred Skills Proficient reading, writing, grammar, and mathematics skills. Proficient interpersonal relations, communicative, and sales skills. A thorough knowledge of the features and benefits of all bank commercial products and services. A working knowledge of bank operating policies and procedures which impact commercial services. Valid driver's license. Role and Responsibilities Responsible for developing and managing the commercial and industrial loan relationships; achieving customer service goals as established in the Commercial Services Department's annual operating plan. Essential Duties Develops and manages the commercial and industrial loan relationships which are typically the largest and most complex by performing the following: Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity to be integrated with the Commercial Services Department's annual marketing/sales plan. Solicits new business from present and prospective customers; interviews applicants; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities. Provides sales information on a timely basis in order that this information may be included as part of customer service and sales performance reports. Monitors individual sales performance versus objectives on a regular basis; discusses performance with appropriate supervisor on a frequent basis. Serves as a member of the bank's sales team, e.g., Sales Managers; makes group sales calls where these types of calls will improve the opportunity for new business development. Maintains a thorough knowledge of the features and benefits of all bank commercial products and services in order to ascertain customer needs and to sell in conjunction with these needs. Collects and analyzes financial, credit, and related information; provides direct service to commercial customers of the bank with respect to deposit, loan, and other miscellaneous products and services; approves or rejects loan applications within individual lending authority; negotiates provisions and structures of loans. Makes presentations to appropriate loan committee. Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems including loan policy. Maintains a working knowledge of bank operating policies and procedures which impact commercial services. Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers. Monitors loan repayment activities. 2. Jointly establishes annual quantitative customer service and sales objectives with assigned supervisor; this activity to be integrated with the Commercial Services Department's annual operating plan. 3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place. 4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. 5. Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties. 6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; complies information as necessary or as directed and provides date to appropriate bank personnel. 7. Responds to inquiries relating to his/her particular area, or to requests from other bank personnel, customers, etc., within given time frames and within established policy. 8. Maintains appropriate records and provides assigned reports. 9. Actively participates in community activities in a manner which reflects favorably on the bank. Ancillary Duties 1. May attend sales and trade meetings as a bank representative to develop new business and to gain information and leads on new business relationships. 2.Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances. Physical Requirements Occasionally ascends/descends stairs to move through the different floors of the location. Occasionally positions self to accomplish tasks in various environments including tight and confined spaces. Occasionally remains in a stationary position, often standing or sitting for prolonged periods. The person in this position needs to occasionally move about inside the office to accomplish tasks. Must be able to assess the accuracy, neatness, and thoroughness of the work assigned. Occasionally exposed to outdoor elements such as precipitation and wind. Occasionally has to work around noisy environments. Sedentary work that primarily involves sitting/standing.

Job Description Exciting Opportunity: Route Service Representative Are you ready to elevate your sales career? We're looking for a passionate and driven Route Service Representative to join our dynamic team. This role is pivotal in growing and maintaining an established service route while building relationships with clients. If you're a self-starter who thrives in a fast-paced environment, we want to hear from you! Why Join Us? Impactful Role: Your work will directly contribute to our mission of “Changing Lives.” Your efforts will make a significant difference to our clients' success. Competitive Compensation: Enjoy a base salary complemented by a weekly commission structure, along with opportunities for quarterly bonuses. As part of our incentive programs, you can aspire to be a Circle of Excellence Club or President's Club winner, which includes exclusive trips for two. Our attractive commission structure and unique perks are designed to reward your hard work and dedication. Growth Opportunities: We invest in your development with comprehensive training programs, mentorship, and clear paths for advancement. Supportive Culture: Be part of a collaborative team that values your ideas, fosters innovation, and encourages personal and professional growth. Work-Life Balance: Enjoy a healthy balance between your professional and personal life, along with additional benefits like our dream manager program that support your well-being. Training and Development: Benefit from a robust onboarding process and ongoing professional development opportunities to sharpen your skills and enhance your career. Typically, a four-day work week - Monday - Thursday Compensation: Training Wage: Base of $48,000 Once a route is assigned: Base of $48,000 + Commission. Typical compensation ranges from $55,000-$70,000 annually. This position is a four-day Monday through Thursday average work week. Key Responsibilities: Execute delivery of new/clean products and pick up of used products daily in company truck Track customer inventory for correct delivery and billing using company provided handheld computer; assist in issues concerning route customers Customer focused; shows ability to create and demonstrate value to the customer Complete end of the day administrative tasks including unloading the truck and preparing for next day's route Actively drive customer retention and increase route revenue by expanding customer relationships Promotes a safe working environment and ensures compliance with all Company and regulatory requirements (DOT). Qualifications: Proactive & Motivated: You're a self-starter with a commitment to excellence and high standards. Communication Skills: Strong written and verbal communication skills are a must. Organizational Skills: Ability to manage priorities and workflow, demonstrating strong problem resolution skills. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Team Player: Creative, flexible, and innovative with the ability to work independently and collaboratively. Tech Savvy: Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). Ability to learn/navigate ERP system including usage on desktop and PDA. Education & Experience: High school diploma or General Education Degree (GED) required. (2-3 years driving/delivery, customer service, or sales experience preferred) Physical Requirements: This is a physical job. All ASRs must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk Must be able to safely drive a truck/step van with ease and be able to sit for extended periods of time while driving the delivery truck Exposure to outside air temperatures during all seasons, including extreme heat/humidity during summer months and extreme cold during winter season. Role Requirements: Requires a For-Hire Endorsement. Must pass and maintain a DOT physical and a drug/alcohol screening prior to employment. Must meet and maintain insurability requirements. MVR to be checked periodically. Possible background check or safety training needed for some client facilities. Ability to remain organized, multi-task and balance incoming customer requests/issues in a fast-paced environment 21 years of age or 3+ years of professional driving experience

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Fort Wayne, 5801 Adams Center Rd Division: Solutions Job Posting Title: Customer Service Representative (A Shift, M-F, 7:00AM-3:30PM) - 102848 Time Type: Full Time Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): * Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling * Interact with management and warehouse personnel to establish service criteria and meet customer requirements * Follow up with customers and other departments to resolve invoice problems and discrepancies * Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling * Accurately input into and retrieve information from the system * Audit air bills for completeness and accuracy. Research and maintain filings of air bills * Reconcile driver pickup and delivery manifests * Read, decode, and decipher freight coding in order to expedite freight movement and tracking process * Record damaged shipments and misrouted freight on applicable reports The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity - Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Accountability - Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways. Impact of Decisions - Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health. Working Relationships - Regularly interact with peers and management concerning matters of complex scope and discretion. Scope - Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel. Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

Description: Why You'll Love Working with Us At Fire Police City County Federal Credit Union, we believe that happy, healthy employees create the best work. That's why we offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Competitive Compensation & Financial Well-Being Competitive salary with performance-based bonuses 401(k) with company match to help you plan for the future Pension Plan Health & Wellness Comprehensive health, dental, and vision insurance - we've got you covered! Mental health support with free counseling sessions Paid Life Insurance, Short Term Disability, & Long Term Disability Work-Life Balance & Flexibility Generous PTO & Vacation policy - recharge and unwind when you need it Learning & Career Growth Professional development stipend for courses, books, and conferences Internal mentorship and leadership training programs Fun & Team Culture Company planned offsite parties Celebrations for birthdays, work anniversaries, and company milestones Join us and be part of a company that invests in YOU! Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy. Provide a variety of member savings, share draft/checking, and credit account transactions, as well as member service such as sales of money orders and cashier's checks. ESSENTIAL FUNCTIONS Greet and welcome members to the credit union in a courteous, professional, and timely manner. Provide comprehensive, prompt, accurate, and efficient member transactions. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into comp0uter records. Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures. Assist with mail or email transactions, when available. Place holds on accounts for uncollected funds. Issue cashier's checks, money orders, and CDs. Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other tellers research and resolve discrepancies. Ensure that the teller station is properly stocked with forms, supplies, brochures, etc. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures. Cross-sell credit union services such as safe deposit boxes, prepaid cards, debit cards, credit cards, on-line banking, or other promotional products where available. Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into the computer. Report malfunctions of teller terminals and other equipment used at the teller station to supervisor. Count, check, and package coins and currency. Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership. Other duties as assigned by President/CEO or Executive Management. Requirements: COMPETENCIES/SKILLS Ethical Conduct Decision Making Excellent Oral and Written Communication Member Focus Promoting Skills REQUIREMENTS/QUALIFICATIONS High School Diploma or Equivalent Customer Service Experience Preferred PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers/scanners, filling cabinets, 10-key calculator, and fax machines. The position requires manual dexterity, the ability to lift files and open filing cabinets. The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl as necessary. The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. PN20

MEMBER SERVICES REPRESENTATIVE - JOB DESCRIPTION FLSA Status: Non-Exempt (Hourly) Reports to: General Manager Special Requirements: Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. Must obtain Tanning Certification within time frame required by company. SUMMARY DESCRIPTION The Member Services Representative be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answering phones in a friendly manner and assist callers with a variety of questions. Checking members into the system. New member sign-up. Taking prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Perform cleaning duties as required to maintain neatness and cleanliness of the club Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency Must obtain Tanning Certification within time frame required by company. QUALIFICATIONS / REQUIREMENTS Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. Must obtain Tanning Certification within time frame required by company. A passion for fitness and health Upbeat, professional and positive attitude Punctuality and reliability and must. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Hard working, enthusiastic and energetic High school diploma/GED equivalent required. Must be 18 years of age or older PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. ENVIRONMENT: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals. PHYSICAL: Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and/or pull moderate amount of weight (up to 50lbs); and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of medical emergency. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Answer inquiries, resolve issues, and handle customer (internal and external) concerns while maintaining a professional image through superb telephone etiquette and excellent customer service. Serve as a key member of a cross-functional team responsible for incoming and outgoing customer services for members, consultants, and others as related to Everence health products. RESPONSIBILITIES AND DUTIES Answer inquiries regarding eligibility and confirmation of benefits for coverage of proposed services. Answer inquiries regarding the status of claims payment for all Everence health products. Research and assist in resolving all issues coming into the call center. Work with the cancelation of a policy and strive to retain membership. Provide coverage options for Medicare Supplement products including pricing. Maintain an understanding of Everence third-party administration products and services; Medicare and Medicare Supplement plans; Medicaid; corporate policies, and product-specific policies; procedures and business rules for the above-named products. Provide appropriate written correspondence to members and providers. Document all customer service contacts. Perform other duties and assignments as requested by the Health Member Services Manager. QUALIFICATIONS Experience: High school graduate Skills and Abilities: Ability to obtain and maintain a license in Health insurance Excellent verbal and written interpersonal and communication skills including a high level of listening skills Customer-oriented with the ability to adapt and respond to different types of customers with sensitivity Demonstrates initiative Ability to make quick and appropriate decisions despite interruptions Flexibility with changing work patterns and/or varying workloads Excel at problem-solving Attention to detail with the ability to multi-task and prioritize while managing time effectively Proficient computer skills and solid knowledge of Microsoft Office programs Ability to develop and maintain a strong sense of teamwork Medical and insurance background desirable Fluency in Spanish preferred Must be able to maintain call center hours (currently weekly 8 am to 5 pm) SUPERVISORY RESPONSIBILITIES: None SCHEDULE: Full-time

As a Customer Success Representative, you serve as a primary point of contact for KMC Controls' customers, ensuring satisfaction through proactive communication, order management, and problem resolution. This role supports the Customer Success, Technical Support, Training, Sales, Production, and Shipping departments by managing inquiries, coordinating with internal departments, and maintaining a positive, professional customer experience from order placement through post-sale support. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery. Respond promptly to customer inquiries via phone, email, or CRM system. Provide product information, pricing, and order status updates. Collaborate with production, shipping, and technical support teams to resolve customer issues. Document and track customer interactions in the company's CRM system. Monitor account activity and identify opportunities for improved customer experience or process efficiency. Support sales initiatives by assisting with quotes, returns, and product availability checks. Maintain an up-to-date understanding of KMC Controls products, systems, and services.

Job Description Join a Trusted Industry Leader - Build Your Career with Bard Manufacturing! Bard Manufacturing Company, Inc., a long-standing leader in the HVAC industry, is seeking a Customer Service Representative to join our team at our corporate office in Bryan, OH. For more than 110 years, Bard has been family owned and operated, proudly leading the HVAC industry in modular, classroom, equipment shelter, and other light commercial markets. With manufacturing facilities in Ohio, Georgia, and Mexico, we support customers nationwide and across the globe with innovative, engineered solutions. Become part of a company where tradition, quality, and customer commitment drive everything we do. As a Customer Service Representative, you will be the key connection between Bard and our customers-managing accounts, coordinating orders, and ensuring a smooth process from initial inquiry to final delivery for an assigned territory. This role is ideal for someone who enjoys problem-solving, building relationships, and contributing to a team that prioritizes quality and customer satisfaction. Key Responsibilities: Receive, enter, allocate, and acknowledge customer orders promptly and accurately. Perform all activities required to ship customer orders-assign routing, coordinate and schedule truckload shipments, print packing sheets, and more. Answer incoming customer calls and assist with product selection, solution recommendations, general questions, and more. For non-Bard distributors, provide referrals to the appropriate Bard distributor. Enter requests for special quotes and respond to pricing and availability questions, requiring strong understanding of Bard's product line, systems, policies, and marketing network. Process return authorizations, debits, and credits as needed. Develop proficiency in additional CSR territories to serve as back-up support. Perform all other duties as assigned by the manager. The ideal candidate will bring: High school diploma required; associate degree in business or related field preferred; or 2-5 years of customer service experience; or an equivalent combination of education and experience. Knowledge of administrative and clerical procedures, including word processing, record management, office forms, and general office terminology. Strong computer skills (MS Word, Excel, Outlook, Epicor). Excellent written and verbal communication abilities. Strong comprehension skills for written information and procedures. Comfort working in a fast-paced environment. High attention to detail and thoroughness in completing tasks. A pleasant, cooperative, and customer-focused attitude. Ability to manage multiple tasks effectively. Benefits: What We Offer: Join our team and enjoy a comprehensive benefits package designed to support your well-being and future: Competitive salary Complete healthcare coverage (medical, dental, and vision) Life insurance 401(k) retirement plan Generous paid time off and holidays Gym membership reimbursement Tuition reimbursement Free access to Marathon Health Clinic for employees and covered family members Bard Manufacturing Company is an Equal Opportunity Employer

Job Description EducationA B.S. or B.A. degree in a related field normally required; specialized banking education and training.Experience A minimum of five (5) years of experience in related positions normally required. Preferred Skills Proficient reading, writing, grammar, and mathematics skills. Proficient interpersonal relations, communicative, and sales skills. A thorough knowledge of the features and benefits of all bank commercial products and services. A working knowledge of bank operating policies and procedures which impact commercial services. Valid driver's license. Role and Responsibilities Responsible for developing and managing the commercial and industrial loan relationships; achieving customer service goals as established in the Commercial Services Department's annual operating plan. Essential Duties Develops and manages the commercial and industrial loan relationships which are typically the largest and most complex by performing the following: Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity to be integrated with the Commercial Services Department's annual marketing/sales plan. Solicits new business from present and prospective customers; interviews applicants; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities. Provides sales information on a timely basis in order that this information may be included as part of customer service and sales performance reports. Monitors individual sales performance versus objectives on a regular basis; discusses performance with appropriate supervisor on a frequent basis. Serves as a member of the bank's sales team, e.g., Sales Managers; makes group sales calls where these types of calls will improve the opportunity for new business development. Maintains a thorough knowledge of the features and benefits of all bank commercial products and services in order to ascertain customer needs and to sell in conjunction with these needs. Collects and analyzes financial, credit, and related information; provides direct service to commercial customers of the bank with respect to deposit, loan, and other miscellaneous products and services; approves or rejects loan applications within individual lending authority; negotiates provisions and structures of loans. Makes presentations to appropriate loan committee. Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems including loan policy. Maintains a working knowledge of bank operating policies and procedures which impact commercial services. Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers. Monitors loan repayment activities. 2. Jointly establishes annual quantitative customer service and sales objectives with assigned supervisor; this activity to be integrated with the Commercial Services Department's annual operating plan. 3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place. 4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. 5. Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties. 6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; complies information as necessary or as directed and provides date to appropriate bank personnel. 7. Responds to inquiries relating to his/her particular area, or to requests from other bank personnel, customers, etc., within given time frames and within established policy. 8. Maintains appropriate records and provides assigned reports. 9. Actively participates in community activities in a manner which reflects favorably on the bank. Ancillary Duties 1. May attend sales and trade meetings as a bank representative to develop new business and to gain information and leads on new business relationships. 2.Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances. Physical Requirements Occasionally ascends/descends stairs to move through the different floors of the location. Occasionally positions self to accomplish tasks in various environments including tight and confined spaces. Occasionally remains in a stationary position, often standing or sitting for prolonged periods. The person in this position needs to occasionally move about inside the office to accomplish tasks. Must be able to assess the accuracy, neatness, and thoroughness of the work assigned. Occasionally exposed to outdoor elements such as precipitation and wind. Occasionally has to work around noisy environments. Sedentary work that primarily involves sitting/standing.

Why You'll Love Working with Us At Fire Police City County Federal Credit Union, we believe that happy, healthy employees create the best work. That's why we offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Competitive Compensation & Financial Well-Being Competitive salary with performance-based bonuses 401(k) with company match to help you plan for the future Pension Plan Health & Wellness Comprehensive health, dental, and vision insurance - we've got you covered! Mental health support with free counseling sessions Paid Life Insurance, Short Term Disability, & Long Term Disability Work-Life Balance & Flexibility Generous PTO & Vacation policy - recharge and unwind when you need it Learning & Career Growth Professional development stipend for courses, books, and conferences Internal mentorship and leadership training programs Fun & Team Culture Company planned offsite parties Celebrations for birthdays, work anniversaries, and company milestones Join us and be part of a company that invests in YOU! Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy. Provide a variety of member savings, share draft/checking, and credit account transactions, as well as member service such as sales of money orders and cashier's checks. ESSENTIAL FUNCTIONS Greet and welcome members to the credit union in a courteous, professional, and timely manner. Provide comprehensive, prompt, accurate, and efficient member transactions. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into comp0uter records. Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures. Assist with mail or email transactions, when available. Place holds on accounts for uncollected funds. Issue cashier's checks, money orders, and CDs. Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other tellers research and resolve discrepancies. Ensure that the teller station is properly stocked with forms, supplies, brochures, etc. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures. Cross-sell credit union services such as safe deposit boxes, prepaid cards, debit cards, credit cards, on-line banking, or other promotional products where available. Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into the computer. Report malfunctions of teller terminals and other equipment used at the teller station to supervisor. Count, check, and package coins and currency. Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership. Other duties as assigned by President/CEO or Executive Management. Requirements COMPETENCIES/SKILLS Ethical Conduct Decision Making Excellent Oral and Written Communication Member Focus Promoting Skills REQUIREMENTS/QUALIFICATIONS High School Diploma or Equivalent Customer Service Experience Preferred PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers/scanners, filling cabinets, 10-key calculator, and fax machines. The position requires manual dexterity, the ability to lift files and open filing cabinets. The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl as necessary. The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. PN20

Job Description Wildman is a family operated commercial laundry, headquartered in Warsaw with locations throughout the Midwest. We've been in the business over 70 years and pride ourselves on providing excellent service and custom solutions to area businesses to help them succeed, through items and services such as uniform and mat rental, first aid, apparel and promotional items, and many more. Our passion is to wildly change lives by empowering people to realize their full potential and purpose - unlock yours today! Duties and responsibilities include: Delivers products to customers. Loads truck with product for next delivery day. Verifies daily invoicing with a handheld computer. Tracks customer inventory of product for correct delivery and billing quantities. Takes care of or assists in customer service issues concerning routes and aides in retaining customers. Completes all daily paperwork as needed. Increases dollar volume on route by soliciting additional sales. Assists with installs, eyewash services, Clean Team, warehouse functions, local deliveries and any special runs as needed. Keep truck clean and notify Fleet Manager of any truck issues. Responsible for DOT logs, pre & post trip inspections of vehicles, and keeping truck plugged in during very cold weather. Other duties as assigned. Monday through Friday work week Requirements and qualifications: Requires high school diploma or equivalent. Requires a valid driver's license with a For-hire endorsement. Must pass a DOT physical prior to employment. Must pass drug/alcohol screening. Is generally guided by established policy and procedures but receives daily/weekly guidance from superior for all projects, customer service issues and miscellaneous items. Attention to detail is a must as errors may involve loss of customers. Requires ability to use handheld pc, keyboard, monitor, phone, calculator, printer, and copier. Requires ability to communicate verbally with others. Ability to handle multiple projects at once and maintain organization. Physical Requirements: Requires maximum physical effort. Required to sit for extended periods, Must be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk. Must be able to drive a truck/step van. Maximum unassisted lift = 50 lbs. Ability to read, enter and use efficiently a handheld computer Ability to use telephone to communicate with customers and internal support personnel. Gloves are recommended. Environmental Requirements: Outside air temperatures during all seasons. Including extreme heat/humidity during summer and cold during winter season. At times, extreme odors or unclean product

EducationA B.S. or B.A. degree in a related field normally required; specialized banking education and training.Experience A minimum of five (5) years of experience in related positions normally required. Preferred Skills Proficient reading, writing, grammar, and mathematics skills. Proficient interpersonal relations, communicative, and sales skills. A thorough knowledge of the features and benefits of all bank commercial products and services. A working knowledge of bank operating policies and procedures which impact commercial services. Valid driver's license. Role and Responsibilities Responsible for developing and managing the commercial and industrial loan relationships; achieving customer service goals as established in the Commercial Services Department's annual operating plan. Essential Duties Develops and manages the commercial and industrial loan relationships which are typically the largest and most complex by performing the following: Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity to be integrated with the Commercial Services Department's annual marketing/sales plan. Solicits new business from present and prospective customers; interviews applicants; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities. Provides sales information on a timely basis in order that this information may be included as part of customer service and sales performance reports. Monitors individual sales performance versus objectives on a regular basis; discusses performance with appropriate supervisor on a frequent basis. Serves as a member of the bank's sales team, e.g., Sales Managers; makes group sales calls where these types of calls will improve the opportunity for new business development. Maintains a thorough knowledge of the features and benefits of all bank commercial products and services in order to ascertain customer needs and to sell in conjunction with these needs. Collects and analyzes financial, credit, and related information; provides direct service to commercial customers of the bank with respect to deposit, loan, and other miscellaneous products and services; approves or rejects loan applications within individual lending authority; negotiates provisions and structures of loans. Makes presentations to appropriate loan committee. Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems including loan policy. Maintains a working knowledge of bank operating policies and procedures which impact commercial services. Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers. Monitors loan repayment activities. 2. Jointly establishes annual quantitative customer service and sales objectives with assigned supervisor; this activity to be integrated with the Commercial Services Department's annual operating plan. 3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place. 4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. 5. Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties. 6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; complies information as necessary or as directed and provides date to appropriate bank personnel. 7. Responds to inquiries relating to his/her particular area, or to requests from other bank personnel, customers, etc., within given time frames and within established policy. 8. Maintains appropriate records and provides assigned reports. 9. Actively participates in community activities in a manner which reflects favorably on the bank. Ancillary Duties 1. May attend sales and trade meetings as a bank representative to develop new business and to gain information and leads on new business relationships. 2.Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances. Physical Requirements Occasionally ascends/descends stairs to move through the different floors of the location. Occasionally positions self to accomplish tasks in various environments including tight and confined spaces. Occasionally remains in a stationary position, often standing or sitting for prolonged periods. The person in this position needs to occasionally move about inside the office to accomplish tasks. Must be able to assess the accuracy, neatness, and thoroughness of the work assigned. Occasionally exposed to outdoor elements such as precipitation and wind. Occasionally has to work around noisy environments. Sedentary work that primarily involves sitting/standing.