Member service representative jobs in Fort Wayne, IN - 319 jobs

Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team! Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team. Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps! What We're Looking For: We're looking for motivated, goal-oriented, self-starters who are: Professionals who want to launch their career in a new industry Detail-oriented and organized Strong communicators - both written and verbal Comfortable in a fast-paced, team-oriented environment Ready to make an impact and grow a career If you're someone with grit, determination, and a desire to win, you'll fit right in at Circle. Overview: As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: Enter new load orders into our proprietary web-based software Initiate “check calls” to track and trace drivers on all pickups and deliveries Communicate internally with drivers to ensure accurate documentation Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues Maintain an outbound call volume of 100 calls per day No logistics experience? No problem! You'll receive hands-on training from day one and all the tools you need to grow. Skills/Abilities: Must have strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks. Above-average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education and Experience: High school diploma or equivalent required Associate's degree preferred Call center experience is a bonus Benefits: Full-time: 40 hours per week Room for advancement in a fast-growing company that promotes from within Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!

Shift Available: 4:00 PM - 9:00 PM * Stable and growing organization * Competitive weekly pay * Quick advancement * Customized training program * Professional, positive and people-centered work environment * Modern facilities Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. * Assist the Service Center Manager * Take and deliver messages for the Service Center Manager and Account Managers * Provide assistance to Drivers * Prepare bills of lading and delivery receipts * Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: * Payroll * Data entry * Freight reports * Driver collect reports * Billing and filling Qualifications * Skillful in Microsoft Office Programs * Excellent keyboarding skills * Has worked in a fast paced environment and has excellent attention to detail * Experience with handling a high volume of phone calls * Exceptional communication and customer service skills Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Customized training program * Professional, positive and people-centered work environment * Modern facilities * Shift: Evening position, 5 PM - 10 PM Physical Demands This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service Representative/Route Service Representative - Trusted Journey 📍 Montpelier, IN | M-F 7AM-3:30PM | FT (40 hrs + overtime as needed)💲 Pay Range: $18.00-$23.00/hr (Based on overall skill and experience) If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit. About Gateway Services Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time. Please visit Gateway Services Inc. to learn more about us. (Don't worry if you haven't worked in pet aftercare before - we'll provide training!) Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve What You'll Get At Gateway, we believe in rewarding and supporting our people with more than just a paycheck: Pay range : $18.00-$23.00/hr + overtime eligibility Employee referral program - bring great people into our family and earn rewards Medical, Dental, and Vision Plans with low co-pays designed to support you and your family Company-paid Life, AD&D and LTD insurance for all full-time employees. Critical Illness, Accident, and Pet Insurance available as voluntary benefits 401(k) with employer match - we invest in your future Great Hearts and Minds Program - limited annual subsidy for your dependents' education Tuition assistance - up to $2,000 for approved education courses Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP) Established Talent Management practices allows our employees to thrive and grow while in our employ Employee wellness and support programs accessible in an established Employee Assistance Program Paid holidays and PTO so you can rest, recharge, and enjoy time with family Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity Sustainability is as important to us as it is to those communities that we serve Opportunity to do something meaningful with your life - Support others in their time of need. And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve. Join Us If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you. Apply today and help us serve pet parents with the care and dignity their companions deserve. Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Exciting Opportunity: Route Service Representative Are you ready to elevate your sales career? We're looking for a passionate and driven Route Service Representative to join our dynamic team. This role is pivotal in growing and maintaining an established service route while building relationships with clients. If you're a self-starter who thrives in a fast-paced environment, we want to hear from you! Why Join Us? Impactful Role: Your work will directly contribute to our mission of “Changing Lives.” Your efforts will make a significant difference to our clients' success. Competitive Compensation: Enjoy a base salary complemented by a weekly commission structure, along with opportunities for quarterly bonuses. As part of our incentive programs, you can aspire to be a Circle of Excellence Club or President's Club winner, which includes exclusive trips for two. Our attractive commission structure and unique perks are designed to reward your hard work and dedication. Growth Opportunities: We invest in your development with comprehensive training programs, mentorship, and clear paths for advancement. Supportive Culture: Be part of a collaborative team that values your ideas, fosters innovation, and encourages personal and professional growth. Work-Life Balance: Enjoy a healthy balance between your professional and personal life, along with additional benefits like our dream manager program that support your well-being. Training and Development: Benefit from a robust onboarding process and ongoing professional development opportunities to sharpen your skills and enhance your career. Typically, a four-day work week - Monday - Thursday Compensation: Training Wage: Base of $48,000 Once a route is assigned: Base of $48,000 + Commission. Typical compensation ranges from $55,000-$70,000 annually. This position is a four-day Monday through Thursday average work week. Key Responsibilities: Execute delivery of new/clean products and pick up of used products daily in company truck Track customer inventory for correct delivery and billing using company provided handheld computer; assist in issues concerning route customers Customer focused; shows ability to create and demonstrate value to the customer Complete end of the day administrative tasks including unloading the truck and preparing for next day's route Actively drive customer retention and increase route revenue by expanding customer relationships Promotes a safe working environment and ensures compliance with all Company and regulatory requirements (DOT). Qualifications: Proactive & Motivated: You're a self-starter with a commitment to excellence and high standards. Communication Skills: Strong written and verbal communication skills are a must. Organizational Skills: Ability to manage priorities and workflow, demonstrating strong problem resolution skills. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Team Player: Creative, flexible, and innovative with the ability to work independently and collaboratively. Tech Savvy: Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). Ability to learn/navigate ERP system including usage on desktop and PDA. Education & Experience: High school diploma or General Education Degree (GED) required. (2-3 years driving/delivery, customer service, or sales experience preferred) Physical Requirements: This is a physical job. All ASRs must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk Must be able to safely drive a truck/step van with ease and be able to sit for extended periods of time while driving the delivery truck Exposure to outside air temperatures during all seasons, including extreme heat/humidity during summer months and extreme cold during winter season. Role Requirements: Requires a For-Hire Endorsement. Must pass and maintain a DOT physical and a drug/alcohol screening prior to employment. Must meet and maintain insurability requirements. MVR to be checked periodically. Possible background check or safety training needed for some client facilities. Ability to remain organized, multi-task and balance incoming customer requests/issues in a fast-paced environment 21 years of age or 3+ years of professional driving experience

Job Description Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Specialist at our Corporate office in Bryan, OH. The hours for this position are 9:00am-6:00pm. For over 110 years, Bard Manufacturing Company has been a family owned and operated company, leading the HVAC industry in the modular, classroom, equipment shelter, and other light commercial markets. With production facilities in Ohio, Georgia, and Mexico, we service our customers both nationwide and internationally by designing and manufacturing cutting-edge engineered products. Role Overview: The Customer Service Specialist is responsible for supporting personnel in the Customer Service Department and providing coverage for Customer Service Representatives during absences and peak business periods. The role involves performing a variety of administrative tasks with professionalism and efficiency. Key Responsibilities: Act as a backup Customer Service Representative as needed, including entering and releasing orders to ensure continuity of service. Manage the full return goods process, including initiating return requests, resolving issues, finalizing returns, and generating credit memos. Provide timely pricing and product availability information to support customer inquiries and internal stakeholders. Process and issue daily shipment invoices accurately and on time. Organize, attach, and scan shipping documents to ensure proper recordkeeping and accessibility. Provide front desk support and perform receptionist duties as required. Liaise with customers and internal teams to support post-sales service activities and address inquiries. Investigate and resolve freight billing discrepancies to maintain accurate invoicing and customer satisfaction. Prepare and process credit memos related to customer service activities. Handle all billing for training sessions and commissioning services. Maintain and update the Daily Shipping Report to track outgoing shipments and support logistics operations. Assign LTL freight charges to daily shipments in coordination with the shipping department. Record and address shipping discrepancies to ensure proper documentation and resolution. Perform additional duties and projects as assigned to support department goals and business operations. High School diploma required; Associate's degree in Business, Logistics, or related field preferred; or 2-5 years customer service experience; or an equivalent combination of education and experience. Familiar with administrative and clerical processes, including file and record management, form creation, and standard office procedures and terminology. Proficient in Microsoft Word, Excel, Outlook, and experience with ERP systems such as Epicor preferred. Superior written and verbal communication skills, with a strong customer service orientation. Ability to read, comprehend, and interpret written information and instructions. Strong attention to detail and commitment to accuracy in task completion. Demonstrated ability to maintain a positive and cooperative attitude in team settings. Comfortable working in a fast-paced, dynamic environment. Benefits: Join our team and enjoy a comprehensive benefits package designed to support your well-being and future: Competitive salary Complete healthcare coverage (medical, dental, and vision) Life insurance 401(k) retirement plan Generous paid time off and holidays Gym membership reimbursement Tuition reimbursement Free access to Marathon Health Clinic for employees and covered family members Bard Manufacturing Company is an Equal Opportunity Employer

Full-time Description Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents. QUALIFICATIONS Requires a well-organized individual who can portray a professional image regarding performance, appearance, and attitude toward members, co-workers, and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to complete transaction documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems. PHYSICAL REQUIREMENTS Clear and effective communication abilities are required. Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Must be able to sit and/or stand for prolonged periods. This position may require light lifting. ESSENTIAL DUTIES AND RESPONSIBILITIES Execute member transactions and provide general information in an accurate, efficient, and courteous manner Actively promote credit union products and services Maintain proper control of assigned cash, corresponding transactions, and credit union documents Maintain neat and organized work area Attend all required staff meetings and training sessions Additional duties as assigned ProFed is an EEO employer - M/F/Vets/Disabled

Role To provide excellent member service while assisting members with their financial transactions, including cashing checks, accepting deposits, transferring funds, receiving loan payments, and providing member account information. Major Duties and Responsibilities Receives and processes deposits by cash or check via in person, night depository, or by mail. Disburses share withdrawals by cash or check. Processes coin. Receives and processes loan payments and IRA or HSA contributions. Processes Visa payments and cash advances. Sells money orders, gift cards, and cashier's checks to members. Balances cash drawer and daily transactions. Scans checks and teller work daily. May perform vault responsibilities and approve transactions for less experienced MSRs. May open, close and maintain consumer checking and savings accounts, CDs, IRA's and HSA's. Responds to members basic questions concerning their accounts. Refers issues that are beyond their knowledge or authority to the appropriate staff member. Welcomes members and provides routine information concerning products and services. Identifies cross-sell opportunities and cross-sells services to members. Directs members to appropriate department for specific information and service. Updates basic member account information on core system and performs file maintenance. Performs other duties as assigned. Position Qualifications One to twelve months prior cashing handling and customer service experience preferred High School Diploma or HSE Excellent cash handling and member service skills (outgoing!) Extremely detail oriented Basic knowledge of personal computer operations and related software programs Ability to work as a team member Ability to cross-sell Beacon products and services according to member needs Standard position hours are Monday, Wednesday and Friday 8-5, and Saturday 8:30-12 (1 Saturday off per month). Approximately 27-28 hours/week. Flexibility is requested as hours may vary based on member center coverage needs. Available Benefits Include: - Benefits adjustment ($200 per whole month worked) - Incentive/bonus program - 401(k) match - and more!

State Bank, a growing, full-service community bank, has an immediate opening for a full time SBA Compliance/Servicing Officer in our Defiance, Ohio Corporate office. Our SBA Compliance/Servicing Officer will ensure SBA Eligibility and compliance oversight, assist with SBA servicing actions, submit SBA guaranty purchase packages and liquidations, perform SBA file audits, update SBA data analytics and reporting. If you're an outgoing self-starter who is committed to providing overall exceptional service to help achieve adherence to SBA compliance and regulations, you might be a great addition to our team. We offer an extensive benefits package including competitive compensation, retirement savings plans, medical/dental/vision, company-paid life and AD&D insurance, paid time off, short and long term disability, quarterly incentives, and more! In addition, State Bank strives to give back to the community. State Bank GIVES (Gathering Individuals to Volunteer, Empower and Serve) is a Volunteer program created to provide local non-profit organizations access to State Bank employees who volunteer their time to make a difference in the lives of the people and communities we serve. Apply today! Equal Opportunity Employer

World Finance, a five-time winner of the Top Workplaces USA award and Newsweek's America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We're seeking an Overstaff Financial Services Representative to join our dynamic team and support multiple branches as needed. In this role, you'll step in where you're most needed, providing exceptional service, building relationships with customers, and helping them achieve their financial goals. As an Overstaff FSR, you're a flexible problem-solver, a trusted team player, and the welcoming face of World Finance wherever you go. The Multi-Site Financial Services Representative (FSR) provides critical onsite support to multiple branch locations within an assigned region. This position assists Branch Managers in maintaining smooth operations, delivering exceptional customer service, and ensuring branches meet growth goals. The Overstaff FSR steps in where needed to uphold company standards, provide seamless customer experiences, and strengthen branch performance. Hourly Pay: $15 - $18 What You'll Do: Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions. Guide customers toward upward credit mobility through responsible financial choices. Deliver top-tier customer service by assisting with questions, concerns, and available products. Process and prepare loan applications, documents, and renewals accurately. Take and process customer payments. Prepare and execute loan closings on current and renewal loans. Balance assigned cash drawer daily and ensure all transactions are accurate. Complete daily branch bank deposits and, as needed, transport funds to and from the bank. Maintain strong customer relationships and represent the company's values in every branch supported. Collaborate with Branch Managers and team members to meet performance goals. Other duties include but are not limited to: Calling approved and unmade applications to close loans daily. Supporting tax services and helping build tax clientele. Sending complete and accurate credit denial letters within 30 days from the date of application. Paying branch expenses as instructed by the Branch Manager. Travel Requirements & Coverage Area: Reliable transportation for daily travel to assigned branches and bank deposits. Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager. Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable. Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting. Experience That Will WOW Us! Demonstrated self-confidence, organization, and adaptability. A history of kindness, compassion, and helping others succeed. A mindset focused on quality, problem-solving, and openness to new ideas. Team-oriented approach - willing to pitch in, learn, and lead by example. Basic computer proficiency and comfort learning new systems. Valid driver's license and access to a dependable vehicle. Why World? Growth-minded culture: 80% of our Financial Services Representatives are promoted to management. Proven career paths: 75% of our Operations Executives began in similar roles. Community connection: Paid volunteer hours each year to give back. Comprehensive benefits: Health, dental, vision, and life insurance available to full-time team members beginning the 1st of the month following 30 days. Work-life balance: Paid holidays, vacation time, and 401(k) with company match. Belonging & purpose: Join a team built on respect, collaboration, and genuine care. Be home for dinner: Your life outside of work is a priority. Make an impact: Help customers build stronger financial futures every day. Who Is World? Since 1962, World Finance has helped millions of people unlock their financial good. We champion financial wellness and celebrate the hundreds of thousands of customers achieving better credit each year. Based in Greenville, SC, World serves over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we're proud to be the financial partner with heart - offering customer-focused service rooted in teamwork, community, and care. Physical Demands and Working Conditions: Frequently stationary with regular movement throughout office environments. Occasional climbing, kneeling, bending, twisting, and reaching. Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force. Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. Fast-paced, high-demand environment requiring professionalism and adaptability. Frequent travel to branch locations; may include extended hours, evenings, or weekends. Standard indoor office settings with typical noise, lighting, and temperature. Frequent customer and coworker interaction; must communicate clearly and professionally. Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice as business needs evolve. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

Answer inquiries, resolve issues, and handle customer (internal and external) concerns while maintaining a professional image through superb telephone etiquette and excellent customer service. Serve as a key member of a cross-functional team responsible for incoming and outgoing customer services for members, consultants, and others as related to Everence health products. RESPONSIBILITIES AND DUTIES Answer inquiries regarding eligibility and confirmation of benefits for coverage of proposed services. Answer inquiries regarding the status of claims payment for all Everence health products. Research and assist in resolving all issues coming into the call center. Work with the cancelation of a policy and strive to retain membership. Provide coverage options for Medicare Supplement products including pricing. Maintain an understanding of Everence third-party administration products and services; Medicare and Medicare Supplement plans; Medicaid; corporate policies, and product-specific policies; procedures and business rules for the above-named products. Provide appropriate written correspondence to members and providers. Document all customer service contacts. Perform other duties and assignments as requested by the Health Member Services Manager. QUALIFICATIONS Experience: High school graduate Skills and Abilities: Ability to obtain and maintain a license in Health insurance Excellent verbal and written interpersonal and communication skills including a high level of listening skills Customer-oriented with the ability to adapt and respond to different types of customers with sensitivity Demonstrates initiative Ability to make quick and appropriate decisions despite interruptions Flexibility with changing work patterns and/or varying workloads Excel at problem-solving Attention to detail with the ability to multi-task and prioritize while managing time effectively Proficient computer skills and solid knowledge of Microsoft Office programs Ability to develop and maintain a strong sense of teamwork Medical and insurance background desirable Fluency in Spanish preferred Must be able to maintain call center hours (currently weekly 8 am to 5 pm) SUPERVISORY RESPONSIBILITIES: None SCHEDULE: Full-time

Assumes responsibility for answering all incoming calls for the Patient Financial Services Reps (I & II). Will provide customer service to all patients calling into the Department and eliminate the need for voicemail for these incoming calls. Works as a resource to the Patient Financial Services Reps I & II to assure that complete follow-through occurs with each patient inquiry. Assumes responsibility for all mail correspondence and posting to accounts when there is no payment associated with a claim. Requirements: High School graduate or equivalent required. 3 years of medical billing experience in A/R. Medical billing knowledge to include UB & HCFA billing is preferred.

Allen County Job Descriptions PRETRIAL SERVICES OFFICER Department: Superior Court - Criminal Division Services FLSA Status: Non-exempt This position is supported through ongoing grant funding and is classified as grant-funded, nonexempt, and unclassified. Continued employment is contingent upon the availability of annual grant funding. This position has been continuously funded through annual grants since 2016. ROLE OVERVIEW Under the direction of the Criminal Division Services Executive Director, the Pretrial Services Officer is responsible for screening, evaluating and/or supervising defendants/clients as needed and/or directed by the Court. This position is covered under the Superior Court Employee Handbook. This is an employee-at-will position. SCHEDULE This position is 40 hours per week, Monday through Friday, 11:00 a.m. - 7:30 p.m. with occasional evenings and weekends and some occasional out of town travel, including overnight, to attend various meetings, seminars and conferences. BENEFITS This position is eligible for health insurance and life insurance benefits. This position currently does not qualify for the full county benefits package. ESSENTIAL FUNCTIONS: Assists in the implementation of, and adheres to, elements of a high-functioning pretrial system. Conducts risk assessments as needed or directed, gathering criminal history and related information, evaluating information and assisting in the determination of release eligibility. Conducts family background and criminal history investigations as needed or directed in an attempt to facilitate the release of defendants at the earliest possible time and by the least restrictive procedure. Monitors CDS and pretrial release defendants as needed/directed; magnitude of monitoring pursuant to defendant's level of risk. Assists with general supervision of pretrial and CDS clientele. Prepares release documents, bail conditions, and noncompliance notices regarding release conditions; explains all documents and conditions of release to defendants and their families, attorneys, and other concerned individuals. Makes referrals to services in the community and in-house education as ordered by the court. Prepares bond reports as ordered by the Court. Investigates failures to appear and violations of release conditions, recommends action and/or produces Notices to the Court and/or Director of Criminal Division Services when violations of release conditions are discovered. Conducts chemical testing on a scheduled or random basis as ordered by the Court and maintains chemical test results records; performs alcohol-sensor tests as needed. Enters and maintains defendant/client/participant data in case management system, assuring accuracy and completeness of all information, records case activity, composes detailed notes in database, including all contact with defendants/clients/participants, their families and other concerned persons. Maintains and continually updates individual files for each defendant/client/participant. Compiles and reports statistics; researches pretrial services issues and incarceration data; assists in data-entry and data procurement from the pretrial case management system as instructed by the Director of Criminal Division Services. Assists in the development and implementation of evidence-based pretrial practices. Performs all other duties as assigned. REQUIREMENTS: Bachelor's Degree in Criminal Justice or a related field. Three years' experience in the Human Services field preferred Strong written and verbal communication skills. Knowledge of, or ability to learn, all local, state and federal laws applicable to program operation and the ability to apply and enforce the regulations Working knowledge of standard policies and practices of Allen County legal systems, Criminal Division Services and program operations with the ability to accurately complete required legal reports, make recommendations to the Court and apply and adapt procedures as cases demand Ability to become trained and maintain authorized user status in the Indiana Risk Assessment System (IRAS) Ability to obtain and maintain all required continuing education units (CEUs) in accordance with current Indiana Pretrial standards. Ability to effectively interview, evaluate, investigate, counsel, and work with defendants/clients/participants and their families to determine appropriate bond and release conditions, ensure proper compliance and/or enforcement of release requirements Ability to deal swiftly, rationally and decisively with potentially violent individuals in precarious situations and take authoritative action applying appropriate discretion and common sense Ability to maintain strict confidentiality of all department records and information Knowledge of and ability to apply evidence collection and preservation techniques PERSONAL WORK RELATIONSHIPS: The Pretrial Services Officer maintains frequent communication with co-workers, program personnel, law enforcement and social services agencies, defendants/clients/participants and their families, and other members of the public and court officials. This position involves investigating, evaluating, and supervising defendants/clients/participants; making referrals; explaining procedures; providing and requesting case-related information; monitoring and evaluating clients/participants; assuring compliance with applicable regulations and legal requirements; and resolving problems to improve the overall efficiency of the criminal justice system. WORKING CONDITIONS: The Pretrial Services Officer performs duties in a standard office environment, with the ability to stand, be seated or walk at will, and in the field. The Pretrial Services Officer maintains frequent contact with aggressive, hostile, intoxicated and potentially dangerous, violent and abusive program clients/participants and their families. SUPERVISION: None LICENSING: Valid Driver's License IMMEDIATE SUPERVISOR: Assistant Director and Executive Director of Criminal Division Services HOURS: Mon - Fri, 11:00 am - 7:30 pm with occasional evenings and weekends. Some occasional out of town travel, including overnight, to attend various meetings, seminars and conferences. Job Details Pay Type: Hourly Starting Rate: 25.00 US

Customer Service Representative/Route Service Representative - Trusted Journey 📍 Montpelier, IN | M-F 7AM-3:30PM | FT (40 hrs + overtime as needed) 💲 Pay Range: $18.00-$23.00/hr (Based on overall skill and experience) If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit. About Gateway Services Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time. Please visit Gateway Services Inc. to learn more about us. (Don't worry if you haven't worked in pet aftercare before - we'll provide training!) Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve What You'll Get At Gateway, we believe in rewarding and supporting our people with more than just a paycheck: Pay range: $18.00-$23.00/hr + overtime eligibility Employee referral program - bring great people into our family and earn rewards Medical, Dental, and Vision Plans with low co-pays designed to support you and your family Company-paid Life, AD&D and LTD insurance for all full-time employees. Critical Illness, Accident, and Pet Insurance available as voluntary benefits 401(k) with employer match - we invest in your future Great Hearts and Minds Program - limited annual subsidy for your dependents' education Tuition assistance - up to $2,000 for approved education courses Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP) Established Talent Management practices allows our employees to thrive and grow while in our employ Employee wellness and support programs accessible in an established Employee Assistance Program Paid holidays and PTO so you can rest, recharge, and enjoy time with family Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity Sustainability is as important to us as it is to those communities that we serve Opportunity to do something meaningful with your life - Support others in their time of need. And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve. Join Us If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you. Apply today and help us serve pet parents with the care and dignity their companions deserve. Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov M-F 7am - 3:30pm 40 hours full time; overtime as business needs

Full-time Description Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence, transactions, and credit union documents. Provide assistance and support to Branch Manager and Assistant Branch Manager in branch deposit, lending, and security operations. Responsible for providing leadership, technical guidance, and training to Member Service Associate staff members. QUALIFICATIONS Requires a friendly, well-organized person who can portray a professional image regarding performance, appearance and attitude toward members, co-workers, and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to prepare and complete transaction and loan documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems. PHYSICAL REQUIREMENTS Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Ability to complete transactions, documentation and perform mathematical computation is required. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide assistance and support to Branch Manager and Assistant Branch Manager as needed Conduct loan interviews and process loan applications and documentation Provide leadership, technical guidance, and training to Member Service Associate staff members Execute member transactions and provide general information in an accurate, efficient, and courteous manner Actively promote credit union products and services Maintain proper control of assigned cash, corresponding transactions, and credit union documents Maintain a neat and organized work area Attend all required staff meetings and training sessions Additional duties as assigned ProFed is an EEO employer - M/F/Vets/Disabled

Wildman is a family operated commercial laundry, headquartered in Warsaw with locations throughout the Midwest. We've been in the business over 70 years and pride ourselves on providing excellent service and custom solutions to area businesses to help them succeed, through items and services such as uniform and mat rental, first aid, apparel and promotional items, and many more. Our passion is to wildly change lives by empowering people to realize their full potential and purpose - unlock yours today! Duties and responsibilities include: Delivers products to customers. Loads truck with product for next delivery day. Verifies daily invoicing with a handheld computer. Tracks customer inventory of product for correct delivery and billing quantities. Takes care of or assists in customer service issues concerning routes and aides in retaining customers. Completes all daily paperwork as needed. Increases dollar volume on route by soliciting additional sales. Assists with installs, eyewash services, Clean Team, warehouse functions, local deliveries and any special runs as needed. Keep truck clean and notify Fleet Manager of any truck issues. Responsible for DOT logs, pre & post trip inspections of vehicles, and keeping truck plugged in during very cold weather. Other duties as assigned. Monday through Friday work week Requirements and qualifications: Requires high school diploma or equivalent. Requires a valid driver's license with a For-hire endorsement. Must pass a DOT physical prior to employment. Must pass drug/alcohol screening. Is generally guided by established policy and procedures but receives daily/weekly guidance from superior for all projects, customer service issues and miscellaneous items. Attention to detail is a must as errors may involve loss of customers. Requires ability to use handheld pc, keyboard, monitor, phone, calculator, printer, and copier. Requires ability to communicate verbally with others. Ability to handle multiple projects at once and maintain organization. Physical Requirements: Requires maximum physical effort. Required to sit for extended periods, Must be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk. Must be able to drive a truck/step van. Maximum unassisted lift = 50 lbs. Ability to read, enter and use efficiently a handheld computer Ability to use telephone to communicate with customers and internal support personnel. Gloves are recommended. Environmental Requirements: Outside air temperatures during all seasons. Including extreme heat/humidity during summer and cold during winter season. At times, extreme odors or unclean product

State Bank has an immediate opening for a Full Time Deposit Services Specialist to join our team at our Defiance Corporate Office. This position will be responsible for a variety of duties related to the servicing of deposit accounts (non-posts, overdrafts, ACH activity, etc.) as well as servicing debit cards, ATM cards and credit cards. A minimum of two (2) years of retail banking experience, with specific experience in Deposit Services, is normally required. State Bank offers a comprehensive benefits package which includes: competitive wages, quarterly bonuses, paid time off, paid holidays, company-paid Short Term, Long-Term and AD&D insurance, 401(k) plan with company match, ESOP, voluntary life insurance, Aflac supplemental plans, pet insurance and more! Apply today and see what State Bank is a great place to work! Equal Opportunity Employer

Answer inquiries, resolve issues, and handle customer (internal and external) concerns while maintaining a professional image through superb telephone etiquette and excellent customer service. Serve as a key member of a cross-functional team responsible for incoming and outgoing customer services for members, consultants, and others as related to Everence health products. RESPONSIBILITIES AND DUTIES Answer inquiries regarding eligibility and confirmation of benefits for coverage of proposed services. Answer inquiries regarding the status of claims payment for all Everence health products. Research and assist in resolving all issues coming into the call center. Work with the cancelation of a policy and strive to retain membership. Provide coverage options for Medicare Supplement products including pricing. Maintain an understanding of Everence third-party administration products and services; Medicare and Medicare Supplement plans; Medicaid; corporate policies, and product-specific policies; procedures and business rules for the above-named products. Provide appropriate written correspondence to members and providers. Document all customer service contacts. Perform other duties and assignments as requested by the Health Member Services Manager. QUALIFICATIONS Experience: High school graduate Skills and Abilities: Ability to obtain and maintain a license in Health insurance Excellent verbal and written interpersonal and communication skills including a high level of listening skills Customer-oriented with the ability to adapt and respond to different types of customers with sensitivity Demonstrates initiative Ability to make quick and appropriate decisions despite interruptions Flexibility with changing work patterns and/or varying workloads Excel at problem-solving Attention to detail with the ability to multi-task and prioritize while managing time effectively Proficient computer skills and solid knowledge of Microsoft Office programs Ability to develop and maintain a strong sense of teamwork Medical and insurance background desirable Fluency in Spanish preferred Must be able to maintain call center hours (currently weekly 8 am to 5 pm) SUPERVISORY RESPONSIBILITIES: None SCHEDULE: Full-time

Role Responsible for processing all inclearing files accurately and efficiently, including check return processing, Mobile Deposit Capture transactions, ACH, and wire transfers (domestic and international). Additionally, provide comprehensive support and troubleshooting assistance to member centers and credit union members across all digital products. Assist with account research to resolve member inquiries and support internal departments, ensuring smooth operations and a positive member experience. Major Duties and Responsibilities Performs Share Draft (check) processing, including daily inclearing, file load error resolution, return item handling, and both critical and non-critical NSF (non-sufficient funds) reviews. Makes decision-based actions on check returns for NSF, closed accounts, and other exception conditions. Performs daily ACH processing, including inbound and outbound files. Completes resolution of file load errors. Handles ACH return items, including both critical and non-critical NSF (non-sufficient funds) cases. Makes decision-based actions on ACH returns due to NSF, closed accounts, invalid account information, and other exception conditions. Ensures compliance with NACHA rules and institutional policies while maintaining accuracy and timeliness in processing. Processes wire transfers (domestic and international using Payments Exchange and US Bank systems both inbound and outbound). Provides administrative back office support for all digital services. Sets up and maintains eStatement and Business Online Banking users etc. and maintains all electronic services databases, including removing all inactive users or closed memberships. Provides support to members and internal staff for all digital banking services, such as Retail and Commercial Online Banking, Mobile Banking, Bill Pay and Remote Deposit Capture. Processes Mobile Deposit Capture transactions and files. Collaborates with the Fraud Department and Accounting Department to resolve issues and collect data. Assists in fraud monitoring related to check activity, escalating unusual or suspicious items as necessary. Performs other duties as assigned. Position Qualifications Three to five years of technical call support or financial services experience High School Diploma or HSE Excellent communication and member service skills Sound judgment skills A significant level of trust and diplomacy is required, in addition to courtesy and tact Ability to multitask Ability to work independently Working knowledge of Word, Excel, Outlook and Internet and how to navigate various electronic devices (ie cell phones, tablets, laptops) in order to use the device to access Beacon's electronic applications Standard position hours are Monday through Friday 8:15-5 and Saturday 8:45-12 (anticipated to be one Saturday every 5 weeks). When scheduled to work Saturday morning, the employee will have a 1/2 day off during the same calendar week. Available Benefits Include: - Health, dental and vision insurance - Paid time off - 401(k) match - Incentive/bonus program - Tuition reimbursement - and more! Why Beacon? At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.

Allen County Job Descriptions PRETRIAL SERVICES OFFICER Department: Superior Court - Criminal Division Services FLSA Status: Non-exempt This position is supported through ongoing grant funding and is classified as grant-funded, nonexempt, and unclassified. Continued employment is contingent upon the availability of annual grant funding. This position has been continuously funded through annual grants since 2016. ROLE OVERVIEW Under the direction of the Criminal Division Services Executive Director, the Pretrial Services Officer is responsible for screening, evaluating and/or supervising defendants/clients as needed and/or directed by the Court. This position is covered under the Superior Court Employee Handbook. This is an employee-at-will position. SCHEDULE This position is 40 hours per week, Monday through Friday, 6:00 a.m. - 2:30 p.m. with occasional evenings and weekends and some occasional out of town travel, including overnight, to attend various meetings, seminars and conferences. BENEFITS This position is eligible for health insurance and life insurance benefits. This position currently does not qualify for the full county benefits package. ESSENTIAL FUNCTIONS: Assists in the implementation of, and adheres to, elements of a high-functioning pretrial system. Conducts risk assessments as needed or directed, gathering criminal history and related information, evaluating information and assisting in the determination of release eligibility. Conducts family background and criminal history investigations as needed or directed in an attempt to facilitate the release of defendants at the earliest possible time and by the least restrictive procedure. Monitors CDS and pretrial release defendants as needed/directed; magnitude of monitoring pursuant to defendant's level of risk. Assists with general supervision of pretrial and CDS clientele. Prepares release documents, bail conditions, and noncompliance notices regarding release conditions; explains all documents and conditions of release to defendants and their families, attorneys, and other concerned individuals. Makes referrals to services in the community and in-house education as ordered by the court. Prepares bond reports as ordered by the Court. Investigates failures to appear and violations of release conditions, recommends action and/or produces Notices to the Court and/or Director of Criminal Division Services when violations of release conditions are discovered. Conducts chemical testing on a scheduled or random basis as ordered by the Court and maintains chemical test results records; performs alcohol-sensor tests as needed. Enters and maintains defendant/client/participant data in case management system, assuring accuracy and completeness of all information, records case activity, composes detailed notes in database, including all contact with defendants/clients/participants, their families and other concerned persons. Maintains and continually updates individual files for each defendant/client/participant. Compiles and reports statistics; researches pretrial services issues and incarceration data; assists in data-entry and data procurement from the pretrial case management system as instructed by the Director of Criminal Division Services. Assists in the development and implementation of evidence-based pretrial practices. Performs all other duties as assigned. REQUIREMENTS: Bachelor's Degree in Criminal Justice or a related field. Three years' experience in the Human Services field preferred Strong written and verbal communication skills. Knowledge of, or ability to learn, all local, state and federal laws applicable to program operation and the ability to apply and enforce the regulations Working knowledge of standard policies and practices of Allen County legal systems, Criminal Division Services and program operations with the ability to accurately complete required legal reports, make recommendations to the Court and apply and adapt procedures as cases demand Ability to become trained and maintain authorized user status in the Indiana Risk Assessment System (IRAS) Ability to obtain and maintain all required continuing education units (CEUs) in accordance with current Indiana Pretrial standards. Ability to effectively interview, evaluate, investigate, counsel, and work with defendants/clients/participants and their families to determine appropriate bond and release conditions, ensure proper compliance and/or enforcement of release requirements Ability to deal swiftly, rationally and decisively with potentially violent individuals in precarious situations and take authoritative action applying appropriate discretion and common sense Ability to maintain strict confidentiality of all department records and information Knowledge of and ability to apply evidence collection and preservation techniques PERSONAL WORK RELATIONSHIPS: The Pretrial Services Officer maintains frequent communication with co-workers, program personnel, law enforcement and social services agencies, defendants/clients/participants and their families, and other members of the public and court officials. This position involves investigating, evaluating, and supervising defendants/clients/participants; making referrals; explaining procedures; providing and requesting case-related information; monitoring and evaluating clients/participants; assuring compliance with applicable regulations and legal requirements; and resolving problems to improve the overall efficiency of the criminal justice system. WORKING CONDITIONS: The Pretrial Services Officer performs duties in a standard office environment, with the ability to stand, be seated or walk at will, and in the field. The Pretrial Services Officer maintains frequent contact with aggressive, hostile, intoxicated and potentially dangerous, violent and abusive program clients/participants and their families. SUPERVISION: None LICENSING: Valid Driver's License IMMEDIATE SUPERVISOR: Assistant Director and Executive Director of Criminal Division Services HOURS: Mon - Fri, 6:00 am - 2:30 pm with occasional evenings and weekends. Some occasional out of town travel, including overnight, to attend various meetings, seminars and conferences. Job Details Pay Type: Hourly Starting Rate: 25.00 US