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Member Service Representative Jobs in Fort Wayne, IN

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  • Client Services Associate

    Masis Professional Group

    Member Service Representative Job In Fort Wayne, IN

    Client Services Associate Job Description: Masis Professional Group has an immediate need for a Client Services Associate for a very well established and highly reputable financial planner in the Fort Wayne, Indiana area on a full-time direct hire basis. The primary function of the Client Services Associate is to provide administrative and operational support to the financial advisors by putting the needs of the client first and consistently demonstrating exceptional service. This position performs moderately complex to complex tasks in the areas of administrative support and client service in a paperwork-intensive environment. The Client Services Associate is a liaison between the company, our custodians, the Financial Advisor(s) and clients. Client Services Associate Responsibilities: Answer phones & greet clients in a friendly, warm manner. Complete & process new client applications, transfer paperwork and service requests with high accuracy. Research and continuously follow up, record, document and communicate with financial professionals and clients. Input documents and keep database/CRM program up to date. Respond to advisor or client inquiries on administrative questions. Reviews and signs material, as authorized. Manage the Advisor's calendar. Various industry-specific tasks. Ensures confidentiality and controls access to sensitive information, such as client files. Responds to inquiries and requests for information requiring knowledge of departmental and company policies and procedures utilizing the investment services team. Oversees office operations. Schedules and prioritizes workload by setting appropriate deadlines. Other duties as assigned by the Supervisor. Perform work tasks with a high attention to detail, with the ability to consistently ensure accuracy of data and documents. Client Services Associate Qualifications: 5-10+ years of experience in a busy office (serving in the financial services, broker or RIA preferred). 5+ years of experience in a brokerage or financial services support role Preferred Licenses: FINRA Series 63, 65 or 66 and State life and health insurance license. Ability to prioritize projects and manage time. Ability to adhere to complex regulatory and compliance requirements. Working knowledge of Microsoft Office Products. Associate or bachelor's college degree preferred Working knowledge of investment products
    $40k-69k yearly est. 19d ago
  • Account Service Representative

    Wildman 4.2company rating

    Member Service Representative Job In Fort Wayne, IN

    Exciting Opportunity: Route Service Representative Are you ready to elevate your sales career? We're looking for a passionate and driven Route Service Representative to join our dynamic team. This role is pivotal in growing and maintaining an established service route while building relationships with clients. If you're a self-starter who thrives in a fast-paced environment, we want to hear from you! Why Join Us? Impactful Role: Your work will directly contribute to our mission of “Changing Lives.” Your efforts will make a significant difference to our clients' success. Competitive Compensation: Enjoy a base salary complemented by a weekly commission structure, along with opportunities for quarterly bonuses. As part of our incentive programs, you can aspire to be a Circle of Excellence Club or President's Club winner, which includes exclusive trips for two. Our attractive commission structure and unique perks are designed to reward your hard work and dedication. Growth Opportunities: We invest in your development with comprehensive training programs, mentorship, and clear paths for advancement. Supportive Culture: Be part of a collaborative team that values your ideas, fosters innovation, and encourages personal and professional growth. Work-Life Balance: Enjoy a healthy balance between your professional and personal life, along with additional benefits like our dream manager program that support your well-being. Training and Development: Benefit from a robust onboarding process and ongoing professional development opportunities to sharpen your skills and enhance your career. Typically, a four-day work week - Monday - Thursday Compensation: Training Wage: Base of $48,000 Once a route is assigned: Base of $48,000 + Commission. Typical compensation ranges from $55,000-$70,000 annually. This position is a four-day Monday through Thursday average work week. Key Responsibilities: Execute delivery of new/clean products and pick up of used products daily in company truck Track customer inventory for correct delivery and billing using company provided handheld computer; assist in issues concerning route customers Customer focused; shows ability to create and demonstrate value to the customer Complete end of the day administrative tasks including unloading the truck and preparing for next day's route Actively drive customer retention and increase route revenue by expanding customer relationships Promotes a safe working environment and ensures compliance with all Company and regulatory requirements (DOT). Qualifications: Proactive & Motivated: You're a self-starter with a commitment to excellence and high standards. Communication Skills: Strong written and verbal communication skills are a must. Organizational Skills: Ability to manage priorities and workflow, demonstrating strong problem resolution skills. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Team Player: Creative, flexible, and innovative with the ability to work independently and collaboratively. Tech Savvy: Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). Ability to learn/navigate ERP system including usage on desktop and PDA. Education & Experience: High school diploma or General Education Degree (GED) required. (2-3 years driving/delivery, customer service, or sales experience preferred) Physical Requirements: This is a physical job. All ASRs must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk Must be able to safely drive a truck/step van with ease and be able to sit for extended periods of time while driving the delivery truck Exposure to outside air temperatures during all seasons, including extreme heat/humidity during summer months and extreme cold during winter season. Role Requirements: Requires a For-Hire Endorsement. Must pass and maintain a DOT physical and a drug/alcohol screening prior to employment. Must meet and maintain insurability requirements. MVR to be checked periodically. Possible background check or safety training needed for some client facilities. Ability to remain organized, multi-task and balance incoming customer requests/issues in a fast-paced environment 21 years of age or 3+ years of professional driving experience
    $55k-70k yearly 8d ago
  • Enrollment Advisor/Customer Service Representative (Remote)

    The London Nelson Organization 4.3company rating

    Member Service Representative Job In Fort Wayne, IN

    We have an immediate full-time remote Benefits Representative/CSR position for driven and energetic personalities willing to learn. They are responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. We offer full training and great weekly pay. Position Benefits: Full training provided No experience needed A fun, energetic and positive office environment Great benefits Career growth and advancement opportunities Great weekly pay and bonuses A dynamic team environment, we help each other grow in this career What we are looking for in you: Communication skills Team player mentality Strong customer service skills Basic computer skills Friendly personality Detail-oriented Eager and willing to learn If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now! Our approach is what has led us to be ranked as a top workplace, top office culture, and put on the Forbes list as the 24th happiest company to work for. First year pay typically ranges from $55,000-$65,000. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $55k-65k yearly 17d ago
  • Customer Service Representative

    Nidec Motor Corporation

    Member Service Representative Job In Fort Wayne, IN

    We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary The Traction Customer Service Representative supports customers and internal teams by providing helpful information, answering questions, entering orders, and resolving issues. The CSR role is the front line of support to help ensure that customers are satisfied with products, services, and features. Also providing solutions that fit individualized situations and prioritize the customers' needs at each step of the process. Job Description SPECIFIC JOB RESPONSIBILITIES This position requires the ability to work independently as well as in a team setting and will be expected to accept direction from the Customer Service Supervisor/Manager with the ability to work amicably and productively with co-workers. Ensure a prominent level of accessibility to customers, including handling and processing a large volume of phone calls or e-mails in a prompt and efficient manner. Maintain a strong consistent positive, cohesive, and professional relationships toward customers. Serve as the point of contact and voice of the customer to various departments within the sales order process (i.e., engineering, quality, operations, etc.). This includes improving day to day process interaction with customers by leveraging detailed customer knowledge. Effectively communicate directly with external customers to provide lead times, pricing, availability, delivery dates, order acknowledgements, updates, and shipping information. Direct information and updates to the proper individuals within the organization timely. This includes actively building strong relationships with customers to gain an understanding of their business, service needs, drivers, and desires. Resolve customer service problems that arise through the sales order process teaming up with necessary business partners for successful closure. Identifying improvements in ways of working to drive a high level of service delivery excellence and customer satisfaction. Cross train as needed and provide backup as required for customer team members. Process credits and RGA's (Returned Goods Authorization) accurately and in a timely manner, according to department procedure. Ensure smooth execution of the orders by collaborating closely with the customers, vendors as well as internal stakeholders. Additional tasks and duties assigned based on business needs. REQUIRED QUALIFICATIONS AND EXPERIENCE Associates or high school/GED required. Bachelor's degree preferred. Must have 3-5 years' relevant Customer Service experience. Previous experience in Traction products and service is a plus. Excellent communication skills (active listening, phone, computer, and written communication skills). Ability to prioritize, pay attention to detail, and manage time effectively. Ability to analyze information and relay it to individuals at different levels. Strong PC skills with proficiency in Microsoft Office required. EDI, Fourth Shift, or Microsoft AX/Dynamics 365 experience a plus Demonstrate a commitment to high professional ethical standards in a diverse workplace. Excel at operating in a fast-paced community environment. 3/2 hybrid work schedule is offered however must be able to work in an office up to 5 days a week based on business needs. Must be able to travel up to 10% Languages English mandatory. Other language skills are helpful. CORE COMPETENCIES Effective Interpersonal Skills Excellent Written and Verbal Communication Skills. Strong Organization skills with ability to prioritize. Analytical Thinking Computer Proficient Customer Focus Problem Solving Range: $20-$29 hourly DOE. Additional Job Details Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: **************************************************************** No Soliciting Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
    $20-29 hourly 60d+ ago
  • Customer Service Representative

    ECI Management 4.7company rating

    Member Service Representative Job In Fort Wayne, IN

    Our marketing and consulting firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Representative in the fast-paced, high-energy Marketing and Client Service industry. Our firm proudly works with some of the world's largest and most renowned brands in the telecommunications industry. We passionately share our client's mission to promote equity and access to top-tier telecommunications services. Due to our client's rapid growth projections, we are excitingly building our Customer Service team as we take on new projects throughout the year. As a Customer Service Representative, you will have the opportunity to work hands-on with our bold and creative Senior Level Sales and Client Support teams to learn and master skills in sales and marketing, market analysis, client engagement, and customer support. This is an entry-level position perfect for candidates with a passion for developing excellent client relationships and a strong desire to thrive within a competitive, team-oriented, and conscientious corporate environment. Responsibilities of the Customer Service Representativee: Facilitate the full cycle sales process through face-to-face collaborative presentations with customers to educate them on exclusive promotions and product benefits. Analyze consumer trends to identify potential customers to maximize sales opportunities and customer retention by communicating directly with customers. Coordinate with the sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards. Support the optimization of new promotional materials by attending regular client meetings to analyze product performance and identify areas for improvement. Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness. Requirements of the Customer Service Representative: Minimum of 2 years of experience in a client or customer-facing role. Excellent interpersonal and communication skills. An innate passion for advancing social equity and community programs. Possess a strong desire for personal development and a love of learning. Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment. #LI-Onsite
    $28k-37k yearly est. 11d ago
  • Member Service Representative

    Fire Police City County FCU

    Member Service Representative Job In Fort Wayne, IN

    Why You'll Love Working with Us At Fire Police City County Federal Credit Union, we believe that happy, healthy employees create the best work. That's why we offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Competitive Compensation & Financial Well-Being Competitive salary with performance-based bonuses 401(k) with company match to help you plan for the future Pension Plan Health & Wellness Comprehensive health, dental, and vision insurance - we've got you covered! Mental health support with free counseling sessions Paid Life Insurance, Short Term Disability, & Long Term Disability Work-Life Balance & Flexibility Generous PTO & Vacation policy - recharge and unwind when you need it Learning & Career Growth Professional development stipend for courses, books, and conferences Internal mentorship and leadership training programs Fun & Team Culture Company planned offsite parties Celebrations for birthdays, work anniversaries, and company milestones Join us and be part of a company that invests in YOU! Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy. Provide a variety of member savings, share draft/checking, and credit account transactions, as well as member service such as sales of money orders and cashier's checks. ESSENTIAL FUNCTIONS Greet and welcome members to the credit union in a courteous, professional, and timely manner. Provide comprehensive, prompt, accurate, and efficient member transactions. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into comp0uter records. Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures. Assist with mail or email transactions, when available. Place holds on accounts for uncollected funds. Issue cashier's checks, money orders, and CDs. Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other tellers research and resolve discrepancies. Ensure that the teller station is properly stocked with forms, supplies, brochures, etc. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures. Cross-sell credit union services such as safe deposit boxes, prepaid cards, debit cards, credit cards, on-line banking, or other promotional products where available. Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into the computer. Report malfunctions of teller terminals and other equipment used at the teller station to supervisor. Count, check, and package coins and currency. Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership. Other duties as assigned by President/CEO or Executive Management. Requirements COMPETENCIES/SKILLS Ethical Conduct Decision Making Excellent Oral and Written Communication Member Focus Promoting Skills REQUIREMENTS/QUALIFICATIONS High School Diploma or Equivalent Customer Service Experience Preferred PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers/scanners, filling cabinets, 10-key calculator, and fax machines. The position requires manual dexterity, the ability to lift files and open filing cabinets. The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl as necessary. The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. PN20
    $19k-27k yearly est. 60d+ ago
  • Service Representatives - Fort Wayne, IN branches

    3Rivers Federal Credit Union 3.8company rating

    Member Service Representative Job In Fort Wayne, IN

    **All applicants must apply online: ** Service Representative** **Reports To:** Branch Manager or Float Team Manager in Training ** Non-Exempt **Individual Contributor** The Service Representative is a key role in the Branch Resource Center that is in direct contact with our membership via in-person and on the phone. It is best suited for individuals who thrive in fast-paced environments with minimal oversight. Team Members in this role perform transactions and inquiries on members accounts in accordance with current practices while ensuring their information and transactions are kept confidential. Generates referrals through conversations of members needs and uses persistence and persuasion to overcome objections. Providing accurate information to members regarding their accounts and ensures all team members are creating business need and value by acting in the best interest of the membership while adhering to required regulations such as Reg CC, Bank Secrecy Act, OFAC, Patriot Act, Reg E, Reg DD on a daily basis. Adheres to all federal, state and credit union regulations and policies. Establishing trust while creating a positive and productive service experience is why Service Representatives are one of the most important teams in our member experience network. This is an entry level position that requires basic transaction and payment knowledge, provides general information on self-service options, and routine member interaction. # **PERFORMANCE STANDARDS** What does this position do? Strengthens the Credit Union position by blending sound judgment and business practices when following processes and procedures. Supports Team3 by being a committed team player. Provides flexible and responsive support by leveraging internal resources as needed to make sure membership needs are met in a timely manner. Who does this position work with to get the job done? Routinely collaborates with all resource centers to ensure that communication is consistent and that member's needs are met in a timely and efficient manner. Provides flexible and responsive support to the membership and the entire workforce in order to produce results year after year. What does the work from this position produce or generate? Member-first mentality by providing effective and timely service in collaboration with other team members. Creates a team member experience that mirrors our business model in providing engaged and willing assistance to others throughout 3Rivers. The focus is to represent 3Rivers as a knowledgeable professional, holding to the highest standards of member service. What is the impact of this position? Significant daily impact on the Measures that Matter by providing an outstanding member experience. This position impacts the Measures That Matter by maximizing member loyalty and satisfaction results through consistency in service and conversations. Impacts the Measures that Matter by walking the talk on employee engagement and ensuring compliance with policies, procedures, laws and regulations. How adaptable and flexible does this position need to be for 3Rivers? Must be prepared to handle ever-changing member needs in a constantly-changing and sometimes stressful environment. Maintains focus when disruptions might detract from concentration on a key objective. Can rebound quickly when things dont go according to plan. Accepts and adapts to changes quickly, including new technology, processes and models. # **ACTIVITY and KNOWLEDGE REQUIREMENTS** Work Environment - Normal accessibility of branch and corporate work sites required for the position. - Normal exposure to cramped spaces, loud noises, dust, and work safety hazards. - Normal amount of extended work hours required. Physical Effort - Normal physical mobility, which includes movement from place to place on the job, taking speed and distance into account. - Normalphysical agility, which includes ability to maneuver body while in place. - Normal physical strength to handle routine office materials and tools. - Normal physical strength to handle 50-pound object, taking frequency into consideration. - Normal dexterity of hands and fingers. - Normal coordination, including eye-hand, hand-foot. - Normal endurance. Knowledge Requirements - Excellent communications skills (both oral and written) - Ability to gather and analyze data. - Experience preferred in regards to cash handling (cashier) and clerical office work. - Strong sales and service skills - Ability to operate computer, typewriter, phone, adding machine, and other office equipment. - Interpersonal skills to present the Credit Union in a positive way during transactions. - Adheres to all federal, state and credit union regulations and policies. # **EDUCATION AND/OR EXPERIENCE** High School diploma or equivalent
    $30k-37k yearly est. 60d+ ago
  • Customer Service Representative

    Elevate Energy Team

    Member Service Representative Job In Fort Wayne, IN

    The customer comes first within the hospitality industry and that is no exception at Elevate Energy Partners. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Service Representative's hospitality will be the difference between their encounter being just average or an exceptional one. Like the hospitality industry, the primary purpose of the Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client's customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience. The responsibilities and tasks of the Customer Service Representative consist of: Understanding clients' products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need Keeping a record of customer interactions, processed orders, and service schedules Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff Managing a team of Junior Customer Service Representatives We want someone in the Customer Service Representative role whose qualifications include: Minimum of a high school diploma At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant Ability to recognize, apply and explain your product or service knowledge Dedicate consistent learning and training to master the craft of hospitality to increase customer experience Be an effective problem solver Outgoing personality with a passion for helping others Passion for increasing in-person hospitality skill set to build better relationships Excellent communications skills As an entry-level position, no matter your skill set or experience in the hospitality field, we will train you to become confident in providing the highest level of customer service possible. If you have a passion for helping others, you will fit in with our company culture. We have created a collaborative environment that encourages all Customer Service Representatives to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process. #LI-Onsite
    $27k-36k yearly est. 17d ago
  • Customer Service Representative

    Valbruna Group

    Member Service Representative Job In Fort Wayne, IN

    Founded in 1925 and a leader in the production of Stainless Steels, Nickel Alloys and Titanium Long products, Valbruna is a private company with 2,700 employees and an annual output of approx. 250,000 tons of specialty steels. Production is primarily focused on Stainless Steels and Specialty Alloys, available in blooms and billets, ingots, round, square, flat, hexagonal and angle bars, wire rod, wire, reinforcement bars and threaded rods, with the expressed goal of satisfying the most sophisticated needs of the customer. To that end, Valbruna is constantly updating its production capabilities and experience. Essential Duties and Responsibilities: Corresponds with customer by phone, email, or through the ticket system. Enters orders with correct grade, size, shape, and customer number. Audits co-workers' orders for accuracy prior to orders being released Assists in directing expedite requests to appropriate production planner/scheduler Communicate possible material failures and remake requests to sales, and create a new replacement production work order if necessary. Verify % complete of sales orders and manually close when applicable. Offer deviation of product to sales if necessary to satisfy sales order. Problem solves; look for alternate material to fulfill sales order if standard material is unavailable. Required Skills/Abilities: Strong interpersonal and communications skills. Able to effectively engage stakeholders at all levels of the organization. Organizational skills and attention to detail are both critical for this position. Will be expected to complete assignments and tasks with both thoroughness and accuracy. Excellent time management skills with a proven ability to meet deadlines and deal effectively with conflicting priorities. Excellent problem-solving skills and a proactive approach. Ability to complete job responsibilities with minimal supervision. Ability to function effectively in a fast paced and, at times, stressful environment. Proficient with Microsoft Office. Education and Experience: High School Diploma required, Associate's Degree preferred Prior customer service experience required. Metal industry experience preferred.
    $27k-36k yearly est. 60d+ ago
  • Customer Service Rep

    Skyline Recruiting

    Member Service Representative Job In Fort Wayne, IN

    The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. We seek an energetic professional interested in helping our clients through a remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities: Help customers with questions about insurance and specifics of their policies Inform clients about our products and make sure they are aware of their choices Advise customers on how to successfully leverage the product/service based on their unique needs. Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Requirements: 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Strong attention to detail and organizational skills Excellent time-management and prioritization skills Learn about the products inside and out to be able to answer any questions from customers. Adaptability and flexibility in order to deal with different customers and needs in a short period of time High school diploma
    $27k-36k yearly est. 22d ago
  • Customer Service Representative

    Exposuremarketing

    Member Service Representative Job In Fort Wayne, IN

    Summary Description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Responsibilities Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.
    $27k-36k yearly est. 60d+ ago
  • Customer Service Representative

    Byrna Technologies

    Member Service Representative Job In Fort Wayne, IN

    Job Details Fort Wayne, IN - FT WAYNE, IN Not Specified DayDescription Customer Service Representative Customer Service Representative - Fort Wayne Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Key Job Functions Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary Acts as an onsite with our manufacturing facility to support invoicing and shipping Process refunds Qualifications Experience / Education Qualified candidates must have experience in a high-functioning customer service-related environment. Requirements include: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Highly organized individual Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude Byrna Technologies embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We hire based on merit without regard to color, religion, ethnicity, national origin, age, gender, sexual orientation, marital status, medical condition, military or veteran status, and any other characteristic protected by law.
    $27k-36k yearly est. 21d ago
  • Field Customer Service Representative

    CS&S Staffing Solutions

    Member Service Representative Job In Fort Wayne, IN

    through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Field_Customer_Service_Representative_J02145210.aspx *You can apply through Indeed using mobile devices with this link. Job DescriptionTired of manufacturing sales? Then this opportunity may be for you! A global tier 1 automotive logistics vendor is seeking a Field Customer Service Representativefor their operation in the Ft Wayne area. The basic responsibility of this position will be to properly manage the automaker's assets between them and their suppliers. The ideal candidate will be an OEM (Tier 1, 2 or 3) account manager or sales rep. in the automotive industry. Key Accountabilities and Duties Provide face-to-face training on procedures and systems to ensure compliance Account Analysis and control Support automaker on new vehicle launches Escalate issues if not resolved Conduct audits of suppliers to ensure compliance Work with suppliers, 3pls and manufacturing plant personnel Requirements Bachelor's degree or equivalent experience Minimum of 2 yrs of sales/customer service - OEM and or logistics preferred, but will consider other sales/customer service experience Ability to travel by car or plane to supplier/OEM sites Ability to speak English AND Spanish is preferred, but required Compensation: $62,000 + 10% bonus Relocation: No relocation is being offered Additional Information
    $27k-36k yearly est. 60d+ ago
  • Customer Service Representative - Fort Wayne, IN

    Kedia Corporation

    Member Service Representative Job In Fort Wayne, IN

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $27k-36k yearly est. 13d ago
  • Field Customer Service Representative

    Cs&S Staffing Solutions

    Member Service Representative Job In Fort Wayne, IN

    through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Field_Customer_Service_Representative_J02145210.aspx *You can apply through Indeed using mobile devices with this link. Job Description Tired of manufacturing sales? Then this opportunity may be for you! A global tier 1 automotive logistics vendor is seeking a Field Customer Service Representativefor their operation in the Ft Wayne area. The basic responsibility of this position will be to properly manage the automaker's assets between them and their suppliers. The ideal candidate will be an OEM (Tier 1, 2 or 3) account manager or sales rep. in the automotive industry. Key Accountabilities and Duties Provide face-to-face training on procedures and systems to ensure compliance Account Analysis and control Support automaker on new vehicle launches Escalate issues if not resolved Conduct audits of suppliers to ensure compliance Work with suppliers, 3pls and manufacturing plant personnel Requirements Bachelor's degree or equivalent experience Minimum of 2 yrs of sales/customer service - OEM and or logistics preferred, but will consider other sales/customer service experience Ability to travel by car or plane to supplier/OEM sites Ability to speak English AND Spanish is preferred, but required Compensation: $62,000 + 10% bonus Relocation: No relocation is being offered Additional Information
    $27k-36k yearly est. 13d ago
  • Customer Service Rep

    Carsonvalleyhealth

    Member Service Representative Job In Fort Wayne, IN

    work directly with medical professionals and physicians to facilitate patient care advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion Job Responsibilities include: provide outcome-based solutions for our physician referral sources and existing patient population Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments Prepare and analyze the billing and setup paperwork for patient services Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization Recommend potential products or services to management by collecting patient information and analyzing customer needs Actively participate in the training of new customer service and sales personnel #CSR
    $27k-36k yearly est. 14d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Member Service Representative Job In Fort Wayne, IN

    work directly with medical professionals and physicians to facilitate patient care advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion Job Responsibilities include: provide outcome-based solutions for our physician referral sources and existing patient population Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments Prepare and analyze the billing and setup paperwork for patient services Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization Recommend potential products or services to management by collecting patient information and analyzing customer needs Actively participate in the training of new customer service and sales personnel #CSR
    $28k-36k yearly est. 14d ago
  • Financial Services Representative

    Worldacceptance

    Member Service Representative Job In Fort Wayne, IN

    World Finance, winner of the Top Workplaces USA award three years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. The pay range for this position is $15 to $18 an hour, based on experience. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time Team Members. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
    $15-18 hourly 15d ago
  • Financial Services Representative

    WAC-In World Finance Company of Indiana

    Member Service Representative Job In Fort Wayne, IN

    World Finance, winner of the Top Workplaces USA award three years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. The pay range for this position is $15 to $18 an hour, based on experience. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time Team Members. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
    $15-18 hourly 27d ago
  • Membership Services Representative - Parkview Family YMCA

    Fwymca

    Member Service Representative Job In Fort Wayne, IN

    Join Our YMCA Membership Team and Help Build Stronger Communities! The YMCA is looking for enthusiastic, customer-focused individuals to join our membership team! As a part of this dynamic team, you'll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive. Why you'll love the YMCA As a part-time staff member, you will receive a free individual membership or 50% off family membership and 50% discounted programs for you and your household. Other perks our Y employees enjoy: Personal Development: You'll have many opportunities for free training and certifications, as well as opportunities to advance and potentially find a long-term career. Childcare: While working, up to four hours of Childwatch is offered at membership branches during regular child watch hours. Also, enjoy 50% discount before and after school care and summer day camp options. Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community! Responsibilities The Parkview Family YMCA is seeking an enthusiastic and attentive part-time Membership Services Representative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused at all times to our diverse community. Connect: Build effective, authentic relationships with members. Serve: Maintain member satisfaction and communication needs in a personal yet professional manner and respond to emergency situations in the branch as needed. Lead: Keep membership records accurate, up-to-date, secure, and confidential while working towards consistent growth in new memberships and member retention levels. Requirements Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne, as well as At least 16 years old. If 18 or older, the individual must have at least a high school diploma, GED, or the equivalent. Must have a valid driver's license. Demonstrates effective communication and customer service skills. Dependable, reliable, self-motivated, and able to handle stress well. Attentive to detail, organized, and proficient in other clerical and computer skills. Experience in customer service and administrative/clerical work is preferred. Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences. Salary: Part-time $11.50-$12.00 hourly Hours Available: Wednesday 12pm-4pm, Friday 4pm-8pm, and Rotational Saturday (every fifth Saturday) 12:30pm-6:15pm Location: Parkview Family YMCA, 10001 Dawsons Creek Blvd. Fort Wayne, IN 46825
    $11.5-12 hourly 3d ago

Learn More About Member Service Representative Jobs

How much does a Member Service Representative earn in Fort Wayne, IN?

The average member service representative in Fort Wayne, IN earns between $16,000 and $31,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average Member Service Representative Salary In Fort Wayne, IN

$22,000

What are the biggest employers of Member Service Representatives in Fort Wayne, IN?

The biggest employers of Member Service Representatives in Fort Wayne, IN are:
  1. Fire Police City County FCU
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