Oracle CRM Lead
Member service representative job in San Jose, CA
Job Role: Oracle CRM Lead
Duration - 12+ Months Contract
Required Skills & Experience:
Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.
Job Description
Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.
Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.
Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.
Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.
Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.
Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.
Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting).
Train and mentor client-side users and IT staff on new features, best practices, and incident management.
Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
Customer Success Specialist
Member service representative job in Fremont, CA
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Remote from Bay Area, SFC, CA
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
Customs Specialist
Member service representative job in Milpitas, CA
Aivres is a leading global data center and cloud computing solutions provider committed to delivering innovative technologies that propel the world's leading industries to new frontiers. We deliver and deploy robust, performance-optimized, purpose-built platforms to major data centers around the globe.
Responsibilities
Responsible for the customs clearance of imported goods, including air and sea shipments, delivered to American companies from overseas.
Responsible for the customs clearance of goods, including air and sea shipments, delivered by American companies for export overseas.
Handling exceptions in customs clearance for American companies' imports and exports, as well as dealing with customs cases.
Responsible for customs compliance management in the United States and other areas, ensuring compliance in overseas customs operations. This includes, but is not limited to, customs code classification, import and export compliance access, customs valuation, rules of origin application, and effective management of customs clearance agents.
Proficient use of U.S. customs codes, trade preference policies, and relevant tax regulations. Conduct tariff analysis and product classification audits for imports and exports, utilizing legal and compliant tariff preference regulations to reasonably reduce tariff costs while ensuring compliance. Provide business analysis and decision-making basis.
Participate in the management of customs clearance agents and other suppliers, promote the daily customs operation management of American companies, continuously improve and enhance cost-effectiveness.
Other international trade, import and export-related tasks, interpretation, analysis, and implementation of overseas regional customs policies, among other responsibilities.
Qualifications
Bachelor's degree or above
Preferred majors include International Trade, Finance, Logistics Management, etc.
Minimum of 3 years of professional work experience in the relevant field
Qualification certificates related to import and export is a preferred
Familiar with knowledge of import and export operations, laws and regulations in the business area, and understanding of relevant business interfaces upstream and downstream in the system, as well as their relationship with the system
Strong organizational and coordination abilities, interpersonal skills, communication skills, and planning and execution abilities
Excellent problem analysis, positioning, and solving abilities
Proficient in the use of common office software
Bilingual in mandarin is preferred
EEO Statement
Aivres is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Aivres to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Customer Service
Member service representative job in Hillsborough, CA
We are seeking an experienced, hands Customer Service Representative for an amazing company! This pivotal role, resolving complex customer issues, and ensure seamless experience for every client we serve. You'll act as a key liaison between customers, internal departments, and team members,continuously improving processes to uphold the highest standards of service. This is an exciting opportunity for a team-oriented leader ready to make a lasting impact in a fast-paced, growth-driven environment.
Team Supervision & Support
Lead, mentor, and support a team of customer service representatives
Monitor individual and team performance, providing real-time feedback and coaching
Assist in onboarding, training, and developing new team members
Foster a positive, accountable, and collaborative team culture
Customer Issue Resolution
Handle escalated customer concerns and complex service inquiries
Ensure prompt and professional resolution of customer issues
Uphold a customer-first approach in all interactions
Performance Monitoring & Reporting
Track and analyze key metrics such as order accuracy, response time, and customer satisfaction
Identify trends and areas for improvement, and implement corrective actions when needed
Communication & Cross-Functional Collaboration
Collaborate with Sales, Operations, and other departments to resolve issues and streamline communication
Clearly communicate policy updates, process changes, and service improvements to the team.
Core Competencies:
Excellent communicator and team player
Self-motivated, organized, and able to juggle multiple priorities
High level of integrity and interpersonal skills
Process-oriented mindset with a focus on continuous improvement
Results-driven and accountable
Education & Experience:
Minimum 2 years experience in Customer Service or Sales Support within a manufacturing setting
Minimum 2 years experience in retail or food service distribution??is highly preferred
Proven experience handling escalated issues and team supervision is a must
College Degree highly preferred
Benefits:
Benefit offerings include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay: $22.00 - $25.00 per hour
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to??
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Pay Details: $22.00 to $25.00 per hour
Search managed by: Michelle Schiller
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
PLM Documentation & Change Order Specialist
Member service representative job in Fremont, CA
This is a long-term onsite role in Fremont, CA 94538. Mon-Fri Regular shift.
Looking for Documentation and Change Order (ECR/ECO) specialist responsible for the engineering change control process as part of PLM. Beyond generating and processing Change Orders, duties will include data mining, POC for change-related escalations, managing trackers, inter-department reports, and CIP activities in a high-paced environment.
Top Skills:
CAD Tools: NX, SolidWorks, or Creo
PLM Systems: Teamcenter, Enovia, Windchill, or Agile
Qualifications
Drafting using Siemens NX CAD
Change management using Teamcenter PLM
Ability to operate efficiently and effectively in a fast-paced environment
Thorough understanding of change management and configuration management practices
Ability to work required overtime to support manufacturing needs and requests from our customers.
Strong attention to detail and uncompromising dedication to quality
Superior verbal and written communication skills
Exceptional organization skills
Demonstrated analytical abilities with strong attention to detail
Excellent follow-through
Must be driven and self-motivated, as well as a team player
Ability to multitask and work well under pressure
Experience in resolving scheduling conflicts and accommodating last-minute changes with competing priorities.
Solid Microsoft Office Suite skills, especially in Excel (Pivot Tables, Vlookup, Formatting, Graphing), also MS Teams, PowerPoint, and Word
iPLM/SAP experience (preferred)
Team center and NX Experience (preferred)
Responsibilities:
Generates and manages Change Orders (CO) through closure
Performs documentation research for all parts/assemblies to be included in the Engineering Change Order to ensure accuracy, completeness, and adherence to change control policies/procedures and design drafting standards. Makes decisions, provides recommendations, and/or escalates based on the needs of the situation
Supports NPI PMs (New Product Introduction Program Managers) on a daily basis for Engineering Change Order activities
Interfaces with Engineers and Designers on design solutions for BOMs that align with lean manufacturing requirements
Responsible for aligning key collaborators to drive solutions in alignment with cutin strategies, E&O, and effectivities
POC for Change Control processes in Engineering
Monitor and prioritize tasks to ensure efficient and timely change cut in
Process part numbers, bills of material, and change orders, which include preparation for the change control board, review for clarity, errors, proper approval routing, accuracy, and completeness
Track documents from initiation to final approval
Tracking and reporting on document review progress
Develop, track, and report key metrics
Generate and manage documentation in support of ISO standards, including revisions and releases
Update drawing from model changes
Support the engineering and design team on drawing and spec updates
Facilitate Design review meetings and act as a coordinator
Capture Key decisions, action items, and send detailed meeting minutes
Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.
Customs Specialist - Team Lead
Member service representative job in San Francisco, CA
📌 Job Title: Customs Entry Team Lead
🕒 Full-Time | On-site
A global leader in transport and logistics is seeking a Customs Entry Team Lead to oversee import compliance operations and support a high-performing customs brokerage team.
This is a great opportunity for an experienced customs professional ready to step into a leadership role, contribute to international trade compliance, and help drive operational excellence across global supply chains.
🔍 Key Responsibilities
Mentor a team of entry writers handling customs documentation and clearance
Ensure compliance with U.S. Customs regulations and international trade laws
Review and approve complex customs entries, including HTS classification and valuation
Communicate with government agencies, carriers, and clients to resolve clearance issues
Maintain accurate records and ensure audit readiness
Monitor regulatory changes and implement best practices within the team
Collaborate cross-functionally with operations, freight, and compliance teams
✅ Ideal Background
3+ years in customs brokerage or import/export operations
In-depth knowledge of U.S. customs regulations, ACE, and HTS classification
Experience leading or mentoring a team (formal or informal)
Strong attention to detail, organizational skills, and ability to manage deadlines
Proficient with Microsoft Office and customs brokerage platforms (Cargowise)
Customs Broker License is a plus
Experience with a wide range of commodities preferred
💼 What's Offered
Competitive compensation
Career growth in a global logistics environment
Exposure to a wide range of industries and complex customs scenarios
A collaborative, fast-paced, and supportive work culture
Member Experience & Engagement Specialist
Member service representative job in San Francisco, CA
A community-focused nonprofit organization in San Francisco is seeking a Membership Associate to enhance member experiences and provide customer support. This role involves engaging with members, managing accounts, and promoting inclusivity within the facilities. Ideal candidates will have a high school diploma, 6 months of customer service experience, and proficiency in Office 365. This position offers a competitive hourly rate ranging from $19.50 to $24.00.
#J-18808-Ljbffr
Service Team
Member service representative job in Mountain View, CA
Join us as a Service Team Associate
We're looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work environment with team members who become friends. There's always something new to learn, do, and accomplish. If you don't have experience, we'll train you! You'll get opportunities to gain skills that help you rise in your career, no matter where you go. We're all about giving back, so you'll also get the chance to impact your community through our Panda Cares initiative. Let's work together.
Essential Functions for Service Team Associates:
Provides exceptional dining experience to Guests - Greeting Guests, Serving food and handling payments at cash register
Maintains the cleanliness and appearance of the store
Follows Operations Standards and Safety Procedure to serve fresh and quality food
Works efficiently in fast paced kitchen environment, and may work at different positions - Front counter, Drive Through or Kitchen
Work effectively with team members to meet daily goals in a fun, positive environment.
How we reward you:**
Flexible schedules
Great pay
Free meals while working at Panda
Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
Health Care and Dependent Care Flexible Spending accounts
401K with company match
Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
Associate discounts for many brands
Referral bonus for eligible associates
Opportunity to give back to your community
Hands-on paid training to prepare you for success
On-Going Career & Leadership Development
Opportunities for growth into management positions
Pre-Tax Dependent Care Flexible Spending Account
Please refer to for details.
**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Qualification:
Friendly and helpful team members
Operations experience is a plus
Some high school
Food Handler certification may be required depending on local requirements, acquired at your expense
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to ...@PandaRG.com.
Pay Range: $22 per hour - $25 per hour
*Within the range, individual pay is determined using various factors, including work location and experience.
Post Closing Servicing Specialist - Contract
Member service representative job in Palo Alto, CA
Job Description
***Please note this is a four-month contract***
100% Onsite in Palo Alto, CA
About Point
✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.
✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast! You have the opportunity to join us at a pivotal stage.
✨ Game-changing Product: We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.
✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.
✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.
About the role
We are seeking a Post Closing Servicing Specialist on a 4-month contract basis (with the possibility of extension depending on business needs). You will be responsible and accountable for all aspects of review, preparation, recording, accuracy timely submission, and maintenance of all Closing Documentation. You will assist in all aspects of internal controls, status, and reporting of all physical and e-recording of all closing documents. In this role, you will work with banks and title companies to resolve issues in recording. You will assist in monitoring the vendors' document recording processes, as well as contribute to internal reporting on the status of the recorded documents. You will also assist in providing Servicing support as needed. This role will report to the Post-Closing Team Lead.
Your responsibilities
Receive and review physical closing documents.
Prepare packets for shipment to custodians.
Receive electronic and physical recorded documentation and final title policies.
Report issues related to the recording of all closing documents.
Regularly liaise with title companies and other vendors involved in the recording process.
Work with custodians to resolve any exceptions.
Be the first point of contact for document-related inquiries and questions as they arise.
Perform other duties as assigned by manager.
Cross-train in other functions and assist as needed.
About you
High School diploma or equivalent.
1-2 years of document handling or processing experience, preferably in real estate or banking.
Notary Public certification is preferred.
Basic skills in Google Docs and Google Sheets or Microsoft Office equivalent are required.
Willing and able to work in the office 5 days a week.
Knowledge of real estate documents, title insurance, or escrow functions is a plus.
Experience communicating with and interacting with title companies, counties, and external counterparties in the real estate recording process.
Willing to learn new systems and processes as the team grows and adapts to new tools and techniques
Strong attention to detail, prioritization, and organization skills; able to work at a pace that ensures that established deadlines are met.
Ability to handle multiple projects in a fast-paced, hyper-growth environment.
Ability to work with cross-functional groups throughout all levels within the organization and participate in the problem-solving process.
Desire to continuously improve and a positive, "can-do" approach.
Solid verbal and written communication skills.
Solid interpersonal and customer service skills.
Our benefits
NA for contract role
Compensation at Point will be determined by skills and experience. Point has identified the expected annual hourly range for this role at this level to be:
$21.63 - $28.84
At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.
Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.
California Consumer Privacy Act Notice
Customer Service Representative Sales Associate
Member service representative job in Santa Cruz, CA
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Training & development
Job Summary
Santa Cruz Appliance Repair is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Responsibilities:
Help customers with appliance sales purchase
Receive incoming calls in a professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Qualifications:
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Able to lift 75 lbs.
Benefits/Perks
Full time position with benefits
Growth and Career Advancement Opportunities
Great Working Environment
401(k) matching
Health and dental
Aflac supplemental insurance
Paid holidays and paid sick
Immigration Services Officer
Member service representative job in San Francisco, CA
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Immigration Services Officer, you may conduct in-person interviews to adjudicate applications for immigration benefits and assist other federal agencies in identifying those who pose a threat to national security and public safety.
Summary
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.
As an Immigration Services Officer, you may conduct in-person interviews to adjudicate applications for immigration benefits and assist other federal agencies in identifying those who pose a threat to national security and public safety.
Overview
Help
Accepting applications
Open & closing dates
12/03/2025 to 12/12/2025
Salary $52,205 to - $98,422 per year
The actual salary will be set based on the grade, step, and your location, see the "
Customer Service Reps / Associate / Specialist
Member service representative job in San Francisco, CA
Job Responsibilities
Are you dependable?
Are you looking for more?
If you answered yes then Pharmacyclics is looking for you!
We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customer service.
We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers.
Essential Duties:
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate with customers and vendors through various channels.
Respond promptly to customer inquiries and provide feedback on the efficiency of the customer service process.
Acknowledge and resolve customer complaints.
Ensure customer satisfaction and provide exceptional customer support.
Salary: $18.50 to $22.00 /hour. Based on Performance and Experience.
Apply today for an opportunity to be a part of a great team with an innovative company!
***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP!
Skills Required
Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Ability to multi-task, prioritize, and manage time effectively.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to meet required goals and quotas.
Positive and service-oriented attitude.
Heavy Duty Truck Shop Service Administrator / Customer Service Representative
Member service representative job in San Jose, CA
Job Title: Heavy Duty Truck Shop Service Administrator / Customer Service Representative Compensation: $25/hour to $30/hour depending on experience Department: Service Department Reports To: Service Manager Location: San Jose FLSA Status: Non-Exempt / Hourly ________________________________________ The Service Administrator / Customer Service Representative plays a critical role in ensuring smooth daily operations of the heavy-duty truck service department. This individual serves as the frontline point of contact for customers, coordinating service appointments, managing repair order documentation, processing warranty and invoicing paperwork, and supporting the service management team to deliver a superior customer experience. ________________________________________ Key Responsibilities: Greet and assist service customers in person, by phone, and electronically. Open and manage repair orders (ROs) in the dealer management system (e.g., CDK, Karmak, or similar). Accurately capture customer concerns and service requests and communicate them to the lead technicians or technicians. Coordinate appointment scheduling, vehicle status updates, and follow-up communications. Ensure timely and accurate processing of repair order billing, warranty claims, and internal/external work orders. Collaborate with technicians, parts personnel, and service managers to ensure work is completed efficiently and customer expectations are met. Maintain service files and records in compliance with company policy and regulatory requirements. Assist with cashiering, collecting payments, and managing fleet account documentation as needed. Support reporting, timekeeping, and other administrative tasks for the service department. o Daily Time Keeping and Bi-weekly Payroll via Paycor Other duties as assigned ________________________________________ Qualifications: High school diploma or equivalent; some college or vocational training preferred. Minimum 12 years of experience in a service writer, service administrator, or customer service role within the automotive, heavy-duty truck, or equipment industry. Strong computer skills with experience in dealer management systems (e.g., CDK, Karmak, Reynolds & Reynolds, etc.). Excellent communication, organizational, and multitasking skills. Customer-oriented mindset with the ability to handle stressful situations professionally. Basic understanding of truck systems, repair processes, and industry terminology is a plus. ________________________________________ Work Environment & Physical Requirements: Office-based within a shop/service department environment. Occasional exposure to noise, fumes, and shop activity. Ability to sit, stand, and use a computer for extended periods. May occasionally lift up to 25 lbs.
Compensation details: 25-30
PIbc1a63b592b4-31181-38484331
Community Service Specialist - (Community Service Specialist) - University Police
Member service representative job in San Francisco, CA
Appointment Type * Probationary 1 Bargaining Unit * Unit 7 - CSUEU - Clerical and Administrative Support Services 1 Job Search Category/Discipline * Safety 1 Time Basis * Part Time 1 Workplace Type (Exclude Inst Fac) * On-site (work in-person at business location) 1
PTOC
Community Service Specialist - (Community Service Specialist) - University Police
Apply now Job no: 552341
Work type: Staff
Location: San Francisco
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Part Time, Safety, On-site (work in-person at business location)
Working Title
Community Service Specialist
SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling ************** or emailing ***************.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Department
University Police
Appointment Type
This is a one-year probationary position.
Time Base
Part-Time (0.5 FTE)
Work Schedule
Schedule to be arranged by supervisor.
Anticipated Hiring Range
$2,249.00 Per Month @ Part-Time (.50)
$4,498.00 Per Month @ Full-Time (1.0)
Salary is commensurate with experience.
Position Summary
The Community Service Specialist serves as a visible security presence on the campus, and within its buildings as assigned, performs security services such as patrolling campus on foot, bike or vehicle to protect campus community and visitors, provides public safety support and assistance to campus police, enforces campus ordinances and parking regulations, and issues citations to violators. Incumbent also provides information to the University Police Department (UPD) regarding any unusual occurrences and/or activities on and around campus.
Position Information
Security Services:
Patrol campus on foot, bike or vehicle to protect campus community and visitors from such hazards as fire, theft, vandalism, trespassing and other crimes. Assist in the enforcement of campus rules and regulations, report hazardous conditions, checking, opening and securing campus facilities, coordinating and testing campus alarm systems.
Public Safety Support:
Provide support and assistance to UPD by providing back-up dispatch support, managing property and evidence, maintaining records, providing training on crime prevention awareness, supporting drug identification programs, performing Live Scan and Ink Card fingerprinting, participating in emergency response teams and responding to emergency situations and taking incident/accident reports and responding to these situations, as needed.
Parking Support:
Enforce parking rules and regulations through issuing and selling parking permits, patrolling parking lots, and issuing citations for parking and other standing violations, as appropriate. Appear in court for parking related citations and directing vehicle and pedestrian traffic during peak hours, special events, and emergencies.
Campus Community Support:
Assist in the physical logistics for campus special events and emergencies. Provide general information and assistance to the
public and provide escort and citizen assistance, as needed.
Other duties as assigned.
Minimum Qualifications
Entry into this classification requires high school level reading and writing abilities, and possession of a California Driver's License. The nature of the duties may also require successful completion of a background check, physical and and/or the ability to attend Police Officers Standards & Training (POST) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential. A high school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications.
* Working knowledge of applicable procedures and regulations related to campus security, public safety, and parking.
* Working knowledge of alarm and radio systems.
* Ability to detect and respond appropriately to potential hazardous or crime situations.
* Ability to observe and recall details and incidents.
* Ability to act and resolve parking and traffic problems.
* Ability to write standard incident reports in a clear and concise manner.
* Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
* Ability to handle sensitive situations with tact and confidentiality.
Preferred Qualifications
* At least 1 year of experience as a security officer.
* Must be dependable, trustworthy and willing to respond to work on call if needed.
* Keep uniform inspection ready: polished, clean, and neat.
* Knowledge of campus operating and emergency procedures.
Required/License/Certification
* Incumbent must pass a medical examination and background check, and possess a valid California Drivers' License.
* The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect
Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July
21, 2017 as a condition of employment.
Environmental/Physical/Special
Must be able to work indoors and/or outdoors and feel comfortable working in a police environment. May be required
to work evenings and/or weekends depending on department staffing needs. Must be able to stand for long periods of
time, walk for long periods of time, climb stairs, lift, open doors, and assist police officers as requested. Must be able to
react to emergencies and be able to communicate effectively. Act as a first level mediator of disputes and be the eyes and
ears for the UPD. Must be able to competently interact with a culturally and ethnically diverse population of
students, faculty and staff and visitors/guests.
Pre-Employment Requirements
This position requires the successful completion of a background check.
Eligibility to Work
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.
Benefits
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.
CSUEU Position (For CSUEU Positions Only)
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.
Additional Information
SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).
Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.
CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at *******************************************************
The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at **************.
Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.
Advertised: Oct 21 2025 Pacific Daylight Time
Applications close:
Loan Service Rep
Member service representative job in Redwood City, CA
Loan Servicer Rep (Redwood City, CA) Provide outstanding service to members on servicing-related issues from point of funding to payoff by handling member inquiries in a courteous and efficient manner. Provide technical support in all aspects of loan servicing to maintain compliance with all applicable laws and ensure a low level of departmental errors and losses. Perform thorough reviews, analysis and adjustments of accounts as deemed necessary to ensure account and system accuracy.
Why Provident?
Provident Credit Union was established in 1950 and we rank among the top 10% of credit unions in the US. We believe having a culture that is accepting, supportive, diverse and inclusive makes us all better. Provident has been a Bay Area "Top Workplace" since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation.
Our values are:
* Listen
* Get Better
* Do What's Right
Essential Function:
Be proficient in and accurately perform the following core functions:
* Answering and resolving member service requests by phone, mail, secure e-mail
* Perform standard FHLMC/FNMA Seller/Servicer servicing activities including delivery, loan-level reporting, remitting and delinquency reporting
* Boarding of 1st and 2nd mortgage loans
* Payment processing and teller balancing
* Escrow account disclosure, disbursement and analysis
* Insurance monitoring for mortgage and consumer loans
* Property tax and insurance requirements
* PMI disbursement, notification and cancellation requirements
* IRS loan interest reporting and disclosure requirements
* Adjustable Rate Mortgage rate adjustment process
* Payoff and reconveyance processing
* Loan interest calculation
* Provident mortgage lending policies and procedures
* Perform FHLMC/FNMA Seller/Servicer functions within the investor required guidelines and timeframes.
* Assist in all aspects of quality control process for investor and portfolio loans including pre-funding and post-funding audits
* Provide accurate and clear explanation of loan disclosures and statements to members and internal departments.
* Verify accuracy of loan records through periodic audit and analysis of loan data.
* Perform research requests and adjustments received from internal departments and service centers.
* Maintain current knowledge of operations, servicing mechanics, procedures, rule changes and regulatory guideline changes
* Ensure all scheduled ARM interest rate disclosures and changes are processed in compliance with the terms of the promissory note.
* Monitor and process timely escrow analysis disclosure and applicable refunds for impounded loans in compliance with RESPA.
* Assist management and other Loan Service personnel with special assignments, projects and other related duties as required or assigned.
QUALIFICATIONS:
Education/Knowledge/Skills/Abilities:
* High School diploma, some college preferred
* 1-2 years of experience in residential mortgage loan service operations with a customer service emphasis or comparable experience
* Knowledge of core servicing functions
* Knowledgeable in general operating areas
* Knowledge of loan servicing systems and programs
* Organizational skills
* Mathematical aptitude
* Clerical aptitude and analytical reasoning skills
* Listening and speaking skills.
* Written communication skills.
* Ability and willingness to consistently provide outstanding service to all members and Provident employees alike.
* Complete required BSA & OFAC training annually.
* Understand and adhere to BSA and OFAC policy and procedures.
Benefits you will enjoy:
* Quality medical, dental and vision care coverage
* 401(k) retirement plan with up to 150% matching employer contributions
* Strong commitment to investing in your career and educational advancement by offering up to 100% Tuition reimbursement for approved courses.
* Annual discretionary bonus
* Generous paid time off and paid holidays
* Flexible spending accounts
* Short and long-term disability coverage
* Life and AD&D insurance
* Employee Referral bonus
* Provident membership
* Rate discount on home and auto loans
* Opportunity to use company owned condo in Maui and Lake Tahoe
Pay Grade is P1. This position is eligible for annual discretionary bonus.
Targeted Hourly Pay: $27.50 - 34.86 / hour DOE
Provident is an Equal Opportunity Employer
We are a winner of the Bay Area News Group Top Workplace in 2017 - 2025. Check us out on Glassdoor
Auto-ApplyFinancial Service Rep I (Teller)
Member service representative job in San Jose, CA
Full-time Description
Under the direction of the Financial Center Team Leader and/or Assistant Financial Center Team Leader, the Financial Service Representative provides a winning service experience and assumes responsibility for the efficient, effective and accurate processing and performing of transactions for members and non-members including deposits, withdrawals, sale of negotiable instruments, etc. Actively promotes and advises on credit union products and services.
In order to safeguard the trust that members place in our institution, the Financial Service Representative is expected to perform his/her job duties accurately, efficiently and with the highest degree of integrity.
Reasonable accommodations may be made to enable individuals with disabilities.
Essential Functions Include but are not limited to:
Responsible for being knowledgeable of and ensuring that service standards, as defined and established by the Credit Union, are actively pursued and routinely achieved in the day to day performance of job duties.
Actively supports the Purpose, Values and Strategic Plan of Excite Credit Union.
Takes responsibility for individual career development and training and seeks opportunities to learn new skills to further enhance job knowledge. Completes assigned self-study courses in a timely manner.
Actively participates in team meetings.
Stays abreast of company policies and procedures, promotional campaigns and regulatory compliance related to job functions.
Within established levels of authority, inspects and verifies negotiable instruments for deposits, places appropriate account holds, obtains necessary authorizations and performs a variety of other FSR functions as directed and in accordance with established policies and procedures.
Responsible for proper operation of a cash drawer and for accurately balancing the cash drawer, checks, all negotiable items and vouchers at the end of his/her work shift.
Takes personal responsibility for every service outcome.
Answers basic questions from members and effectively communicates the credit union's products, services and membership requirements.
Handles all negotiable items, such as cashier's checks, money orders, gift cards and temporary checks, in an accurate and efficient manner.
Redeems US Savings Bonds.
Performs financial center opening and closing duties as assigned.
Meets or exceeds all sales, service and productivity goals to assist the financial center in meeting its goals.
Makes effective referrals to other specialists when appropriate.
Uses effective communication skills to learn about each member and builds relationships.
Actively seeks to uncover “unexpressed” member needs during each interaction.
Ensures sales goals do not interfere with doing what is best for the member, the team and the credit union.
Ensures follow-up commitments are met.
Key Competencies:
Member Focus: Makes our members (community, ECU and/or Team) and their needs a primary focus while developing and sustaining productive relationships. Demonstrates the ability and willingness to find out what the member wants and/or needs and acts accordingly while taking the cost, return on investment and core values into consideration when making decisions.
Accountability: Demonstrated follow through and ownership for own and delegated projects, work and other duties.
Building Trusting Partnerships: Support and build working and collaborative relationships between departments, team leaders and internal/external members to meet ECU goals. Recognizes the contributions from other department and invites representatives to discuss ideas and plans to achieve work goals. Able to receive and provide feedback to and from others while helping others feel valued, appreciated, and included in discussions.
Communication: Strong verbal and written communication. Makes favorable impressions by interacting professional with staff, partners and internal/external members that build effective relationships.
Compassionate: Allow people to learn from mistakes and show genuine interest in the success of others while promoting their abilities and encouraging new innovative ideas.
Flexibility and Adaptability: Maintains effectiveness when experiencing change within work structure, processes, requirements and/or culture. Quickly modifies behavior to deal effectively with changes in the work environment and readily tries new approaches appropriate for the new situations. Is flexible and not persistent with ineffective past practices and behavior.
Innovation/Entrepreneurship: Identifies implicit assumptions in the way problems or situation are defined and presented; sees alternative ways to view or define problems without being constrained by past practices.
Passionate / Values Based: Keep the organization's vision and values at the forefront of decision-making and action. Communicates the importance of the vision and values while helping others understand their importance. Moves others into action by translating the vision and values into day to day activities and behaviors.
Sales and Persuasiveness: Uses appropriate interpersonal styles and communication methods to gain acceptance of product, services and/or ideas from prospects and existing clients, partners and members. Demonstrates flexibility in dealing with the personal/stylistic differences of our existing and potential clients, partners and members.
Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Targets leaning needs, seeks to learn and maximize knowledge; takes risks in learning and applies knowledge into practical use to improve and support Excite business objectives.
Requirements
Required Experience and Education
High school diploma or equivalent
Minimum 1 year customer-facing experience in a retail environment
Experience working in positions with sales/referral goals (team & individual)
Previous cash handling experience
Demonstrated ability to be fiscally responsible
Desirable Experience and Education
Previous financial industry experience
Bi-lingual skills (English/Spanish)
Physical Demands
While performing the duties of this job the employee may be required to use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to walk and reach with hands and arms and stand for long periods of time. The employee is required to occasionally sit, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Work Environment
Performs job duties inside the typical office setting with minimum time in an out of office environment. Team Member will be exposed to moderate stress levels associated with the performance of the job duties described above. There may be extended periods of computer and telephone use while performing job duties. Employee will be intermittently seated, standing and/or walking during the course of a normal business day. While every precaution is taken to avoid exposing employees to dangers in the workplace, working in a financial institution may expose employees to certain hazards in the event of criminal activity including robbery and/or attempted robbery.
***The above statements reflect the general details necessary to describe the principle functions of the position described and shall not be construed as a detailed description of all work requirements that may be inherent in the position. Management retains the discretion to add to or change the duties of the position at any time.***
Salary Description $21-$24/hour DOE
Financial Services Representative
Member service representative job in San Francisco, CA
Financial Services Representative
REPORTS TO: Branch Manager
SALARY RANGE: Level 14
PRIMARY FUNCTION: Assist members with their financial needs and promote/sell all credit union products and services. Duties include opening new accounts, accepting and processing loan applications and answering general membership inquiries.
DUTIES AND RESPONSIBILITIES:
~ Provide quality service to members and other employees
~ Provide explanation for all types of new share and loan accounts.
~ Cross-sell all credit union products and services.
~ Establish or make changes for payroll deductions and/or direct deposits.
~ Provide account balance information.
~ Preform account maintenance, including name changes names, addresses, telephone
numbers and add joint owners
~ Mail out loan applications, rate sheets and other pertinent information.
~ Open sub savings accounts and money market accounts.
~ Accept and review consumer and auto loan applications for completeness.
~ Process mail and answer phones.
~ Perform other duties as assigned.
PREREQUISITES FOR POSITION
EDUCATION AND EXPERIENCE: Minimum of an Associate of Arts degree. One year previous experience with a financial institution in a consumer lending or new accounts position preferred.
SKILLS AND QUALIFICATIONS: A thorough knowledge of credit union financial products, services, policies and procedures. Ability to provide prompt and professional service. Proficient in the operation of office equipment, i.e., calculator, computer and typewriter. Must possess excellent verbal and written communication skills. Must be available to work overtime.
Depending on operational need, branch location will vary and work hours may be scheduled Monday through Saturday.
Financial Service Representative III
Member service representative job in Dublin, CA
Job Description
The Financial Service Representative III is expected to support the overall sales, service and revenue goals of the Credit Union. They will assist in an effective transition of our lending program from the back office to front line staff. They are expected to learn our current end to end loan program and identify gaps in systems utilization, processes and training that will assist in a successful transition. The Financial Service Representative III is expected to work in branches to improve the member experience, support growth and retention efforts by developing new business and assisting the branch management teams in training employees. This primary focus of this role is to work within the branches and lending to identify process improvement in workflows that will simplify the current loan process for front line staff in tandem with training branch staff on consultative cross-selling during loan set ups.
The Financial Service Representative III will display a high level of knowledge in our current product offerings and assist in implementations that support building relationships with members that result in repeat and referral business, primarily within our Member Companies and existing membership.
The Financial Service Representative III will also perform as a role model by consistently delivering a high level of service with a consultative approach and working with branch staff to earn high marks in net promoter scores while assisting members in the more consultative complexed transactions. They will work with the Branch Management Teams to develop training and coaching plans as new lending products and additional services are launched. They are expected to adheres to the service promise promotes advocacy and continually focuses on delivery of a personable member experience. They are expected to follow established compliance processes and promote simplicity by providing feedback and input on procedures or processes that appear cumbersome or difficult. Support growth objectives by representing the Credit Union and developing long term relationships at KeyPoint sponsored business and community events.
The Financial Service Representative III is expected to have a high level of professionalism and knowledge to assist members and branch staff in handling and resolution of complex inquiries regarding all lending programs and processes, Retirement and Fiduciary Accounts Administration. This role is also expected to refer and train branch staff in effective referrals to the Wealth Management and Commercial Banking divisions. The FSR III is expected to conduct on sites at Member Companies within specific branch regions.
Responsibilities:
• Take responsibility and accountability in following all service standards set forth by the credit union.
• Act as a supervisor in the absence of branch management.
• Achieves minimum sales goals as established by the management.
• Assess member loan needs from start to finish starting with loan type, ancillary product review and submission of application. Finishing with the closing and follow up as needed with consumer and auto loans.
• Build member relationships through selling and referring credit union products and services to meet members' financial needs (includes but not limited to, all deposit products, loan products, retirement products, and investment products/services)- through face-to-face, calling efforts and participating in business and community development events.
• Maintains knowledge of all Key Point Credit Union products, services, procedures and compliance regulations while staying informed of all policy and procedural changes.
• Participate in obtaining individual and team sales and referral goals monthly, quarterly and annually.
• Provide training and assistance to branch staff to ensure efficient and effective delivery of products and services to our members.
• Adhere to established policies and procedures set forth in controlling cash funds assigned to the position in a cash drawer and/or cash vault.
• Maintains members' confidentiality at all times.
• Performs teller transactions as requested by members.
• Balance cash drawer and perform all end of the day functions as well as reconciliation.
• Assist Branch Management to perform the accurate completion of required branch audit logs.
• Assist the branch management with the operations of the branch. May include scheduling staff, answering questions on products and services, policies and procedures, or rules and regulations.
• Research and resolve member questions, problems and concerns by telephone, written correspondence or in person
• Individual in this position may be pulled to work in other branch as business needs require.
• Performs other duties as assigned or required to ensure member service standards and company objectives are successfully met.
Physical Requirements: (Including lifting, sitting, walking, bending, reaching and squatting % of time in each function)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handles or feel; reach with hands and arms, climb or balance; talk and hear. The employee must occasionally lift and/or move up to 10 lbs. Vision abilities required by this job include close vision, distance vision and color vision, peripheral vision, depth perception and ability to adjust focus.
Minimum Requirements:
• High School Diploma or equivalent.
• 3 years' experience in related disciplines, including exposure members/customer services cash handling, procedures, in depth knowledge of consumer and residential mortgage lending terminology and products. Small business services, Fiduciary Account Administration and in a credit union or other financial institution
• Previous background in a retail branch environment with effective client relationship building skills
• Must be capable of working established hours required by the branch.
• Strong organization, excellent written and verbal communications skills, quality service and team orientation required.
• Proficient with Microsoft Windows PowerPoint and Excel
• Must be a NMLS (Nationwide Mortgage Licensing System) certified or ability to obtain NMLS certification.
• Must be a Notary or have ability to pass Notary test.
Customer Service Representative
Member service representative job in Hillsborough, CA
LHH is currently seeking a Customer Service Representative with 2 or more years of experience for a full-time job at an exciting technology company in West Los Angeles, CA. This is a contract-to-hire role that offers the opportunity to work with a growing and dynamic organization within the technology sector.
This role entails providing complete customer service support to external clients and customers while adhering to company processes and policies. Our ideal candidate has the ability to stay organized in a fast-paced environment and communicate clearly as they will play a major part in the success of the office. If you are looking for a new and exciting place to work - apply online today!
Responsibilities:
· Receiving a high volume of incoming phone calls
· Assisting with processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
· Interacting with customers to provide information in response to inquiries about accounts, products, and services.
· Making outbound phone calls
· Perform other tasks and functions as assigned to provide support to other team members and internal departments
Qualifications:
· Experience working within a customer service or call center environment preferred
· High school diploma
· Ability to work independently and as part of a team
· Personable, proactive, and able to work in a fast-paced environment
Skills:
· Strong attention to detail
· Ability to effectively multitask
· Proficient with Microsoft Office Suite - mainly Word, Excel and Outlook
Experience:
· 2 - 4 years of recent Customer Service experience
Work Hours:
8:00am - 5:00pm, 40 hours per week
To learn more about this administrative job opening, please apply and send a current resume. Not quite what you were looking for? Browse our other available jobs in your location on the LHH website.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.
Pay Details: $20.00 to $23.00 per hour
Search managed by: Tyler Panos
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Success Specialist
Member service representative job in San Francisco, CA
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Remote from Bay Area, SFC, CA
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision