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Member service representative jobs in Gaithersburg, MD

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  • Vehicle Service Specialist

    Valvoline Instant Oil Change 4.2company rating

    Member service representative job in Fairfax, VA

    Vehicle Service Specialist - $19 hourly Valvoline Instant Oil Change | Locally Owned & Operated Are you ready to reach your full potential? Do you enjoy meeting new people and being part of a fast-paced, team environment? If you're looking for a full-time career with outstanding growth opportunities, our locally owned Valvoline Instant Oil Change locations are proud to provide the tools and training you need to succeed. We welcome all types of talent - no matter your background or experience level. Whether you're just starting your career, transitioning from another industry, or a seasoned pro looking for a change, we'll train you on everything you need to know. What We Offer Paid, hands-on training No late nights - locations close by 7:00 pm Competitive pay - up to $19/hr based on experience Career advancement opportunities - we promote from within Uniforms, safety gear, and PPE provided Tuition reimbursement for continuing education Employee discounts - 50% off most services Friends & family discount - 20% off invoice Paid vacation and holidays Medical, dental, vision, and 401(k) plan (Benefits may vary by location) Your Responsibilities Deliver exceptional customer service and handle questions with care Perform oil changes, filter replacements, and preventive maintenance Inspect vehicles for potential safety or maintenance needs Conduct basic maintenance services such as tire services and fluid exchanges Maintain accurate inventory and keep work areas clean and organized Follow all safety standards and VIOC procedures to ensure a safe workplace What You'll Need Attention to detail and ability to follow procedures Strong communication and customer service skills Team-player mindset and willingness to learn Commitment to completing training & continued education Ability to work in a fast-paced environment and handle multiple tasks. Requirements Excellent problem-solving skills. Complete all necessary certifications. Must have reliable transportation. Able to work with tools to perform duties in tight or hard to reach areas. Ability to learn and follow the VIOC SuperPro process for all services. Physical & Environmental Requirements Ability to lift up to 50 lbs and move between bays during service Work in indoor/outdoor settings and varying temperatures Exposure to common automotive chemicals and noise Ability to stand, climb, bend, and reach throughout the shift Ability to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk. Text-to-Apply: Text “jobs-dv” to 23000 DV Valvoline Instant Oil Change and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
    $19 hourly 21h ago
  • DOD SkillBridge Program - Active Duty Service Members Only

    Simventions, Inc.-Glassdoor ✪ 4.6

    Member service representative job in Woodbridge, VA

    We are seeking a highly motivated and dedicated SkillBridge Intern with a background in STEM (Science, Technology, Engineering, and Mathematics) to join our team. This internship program, designed for transitioning service members, offers a unique opportunity to gain hands-on experience, applying military skills and leadership abilities in a civilian work environment. As a SkillBridge Intern, you will collaborate with experienced professionals, contribute to key business initiatives, and develop essential skills that will help you transition successfully to a civilian career. Theprogram is tailored to provide valuable insights, mentorship, and practical experience that align with your career goals. * THIS REQUISITION IS FOR ACTIVE DUTY SERVICE MEMBERS ONLY*SimVentions DoD SkillBridge Internship Program Exploring the Benefits of the DOD SkillBridge Program The Department of Defense SkillBridge program is an exceptional opportunity for service members to develop valuable civilian work experience via industry-specific training, apprenticeships, or internships. This program connects transitioning service members with industry partners for genuine job experiences during the last 180 days of service. This program is a win-win for both service members and industry partners. Service members gain the opportunity to work in civilian career fields, while industry partners have access to the world's most highly trained and motivated workforce at no cost. During the program, service members will continue to receive their military compensation and benefits, while industry partners provide the civilian training and work experience. Assist Your Members Transitioning from Active Duty with DOD SkillBridge As an installation or unit commander with service members preparing to transition from active duty, it's essential to bridge the gap between their military and civilian careers. By allowing SkillBridge participation with reputable employers, commanders can help ease the military-to-civilian transition period for their members. Permissive Duty for Service Members with Industry Partners Service members can receive up to 180 days of permissive duty, with written authorization from their chain of command, to focus exclusively on training with approved industry partners. These industry partners provide practical training and valuable work experience, as well as assess the service member's potential for future employment. Clearance: Active security clearance is required. Requirements: Currently serving as an Active Duty military service member and eligible for the SkillBridge program. Strong communication, organizational, and problem-solving skills. A proactive, team-oriented mindset with the ability to work independently. Eagerness to learn, grow, and apply military experiences to a civilian career path in the fields of Technology and Innovation, Software Engineering, Systems Engineering, Modeling and Simulation, and Cybersecurity Responsibilities: Responsibilities during the internship will be unique to the candidate based on their experience and career goals; however, the following can be expected of each SkillBridge intern. Assist with daily operations and support cross-functional teams. Contribute to the completion of projects, including research, analysis, and reporting. Participate in team meetings, offering input and suggestions based on your background and expertise. Gain experience in specific technologies, tools, or processes relevant to the role. Build and enhance professional skills in areas such as communication, leadership, and problem-solving. Preferred Skills and Experience: STEM degree is preferred but not required. Compensation: The SkillBridge program is a capstone training experience that allows service members to gain civilian work experience during the last 180 days of their service. Industry partners provide the training and work experience, while the U.S. Department of Defense (DoD) continues to pay the service member's salary and benefits. Benefits: At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. We offer: Medical, dental, vision, and prescription drug coverage Employee Stock Ownership Plan (ESOP) Competitive 401(k) programs Retirement and Financial Counselors Health Savings and Health Reimbursement Accounts Flexible Spending Accounts Life insurance, short- & long-term disability Continuing Education Assistance Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military) Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling Supplemental Benefit Program Why Work for SimVentions?: SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together. Support Our Warfighters SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Drive Customer Success We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact. Get Involved in Giving Back We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year. Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success. Work with Brilliant People We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture. Create Meaningful Solutions We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve. Employees who join SimVentions will enjoy additional perks like: Employee Ownership: Work with the best and help build YOUR company! Family focus: Work for a team that recognizes the importance of family time. Culture: Add to our culture of technical excellence and collaboration. Dress code: Business casual, we like to be comfortable while we work. Resources: Excellent facilities, tools, and training opportunities to grow in your field. Open communication: Work in an environment where your voice matters. Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development. Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more. Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite. Food: We have a lot of food around here! FTAC
    $49k-95k yearly est. 3d ago
  • Field Technical Service Representative-Metal Packaging

    Crown Cork & Seal USA, Inc.

    Member service representative job in Baltimore, MD

    CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. xevrcyc *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
    $45k-91k yearly est. 1d ago
  • Client Service Representative I

    Canon U.S.A., Inc. 4.6company rating

    Member service representative job in Fairfax, VA

    US-VA-Fairfax Type: Full-Time # of Openings: 1 VA - Fairfax-G Mason Univ-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated rate for this role: $17.20 - $23.37 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-RH1 #PM19 #LI-Onsite PI6039fe179a7c-37***********7
    $17.2-23.4 hourly 4d ago
  • UI/UX Associate

    Addison Group 4.6company rating

    Member service representative job in Arlington, VA

    A full-time, hybrid Junior Multimedia Digital Design Associate role is available with an organization launching a new digital product. This position focuses on UX/UI design and the creation of multimedia content for product launches using Figma, Canva, and Adobe Creative Cloud. The ideal candidate is a strong communicator who can collaborate across marketing and digital experience teams to deliver high-quality assets that enhance the user experience and support ongoing product improvements. The hiring process includes three interview stages, with a target start date of December 15, 2025 (flexible for the right candidate). Position Details Job Type: Direct Hire Location: Hybrid - Onsite Tuesday, Wednesday, and Thursday Onsite Address: Arlington, VA Compensation: $65,000-$70,000 annually (up to $75,000 for strong candidates) Interview Process First virtual interview with HR Second virtual interview with the hiring manager Final in-person, panel-style interview Assessment Focus: Candidates should demonstrate strong cross-functional communication skills and a portfolio that includes visually compelling infographics, animated graphics, and short-form video. Role Overview Top Technical Skills: Adobe Creative Cloud / video editing software (e.g., Premiere Pro) Figma Canva Team Structure: Reports to the Director of Marketing/Art, with one other junior designer on the team. Day-to-Day Responsibilities Collaborate with the design team to create digital and print assets for campaigns and events. Develop infographics, charts, and interactive visuals for web, social media, and video. Support UX efforts by wireframing landing pages, emails, and web content to improve engagement. Partner with cross-functional teams to deliver on-brand creative aligned with marketing goals. Assist with marketing collateral and provide coverage in the Art Director's absence. Duties and Responsibilities Contribute to multi-channel design projects from ideation through final execution under the Art Director's guidance. Create responsive infographics, charts, and data visualizations for web (mobile and desktop), social, and print. Collaborate with Storytelling, Digital Experience, Events, Content Development, Marketing, and other teams to deliver on-brand design assets. Apply UX/CX principles to wireframe landing pages, web pages, and HTML emails that enhance the user journey. Support brand-related projects including static social graphics, ads, and marketing collateral. Assist with project coordination and reviews when the Art Director is unavailable. Qualifications 2+ years of experience in UX/UI design Knowledge of accessibility standards, including 508 compliance Technical proficiency in: After Effects, Premiere Pro, or other video editing tools Adobe Creative Cloud (InDesign, Illustrator, Photoshop) Figma, XD, HTML, CSS (JavaScript a plus) CMS platforms such as Optimizely Canva and Power BI Strong grasp of design principles, typography, color theory, and layout design Excellent communication and interpersonal skills Experience working within corporate brand standards to create data visualizations, charts, and infographics Portfolio Requirement Applicants must provide a link to an online portfolio showcasing video and/or animation work, including interactive infographics or data visualizations. REQUIRED Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
    $65k-70k yearly 3d ago
  • Client Service Specialist

    Renova One

    Member service representative job in Hyattsville, MD

    We are not working with external recruiters or search firms for this position - please do not reach out. Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value. Position Summary: The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations. Responsibilities & Duties: Administrative, Customer, and Communication Management Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits. Greet, admit, and escort office visitors and clients in a professional and courteous manner. Enter and manage orders received via email from property managers. Accurately document order details, status updates, and customer notes within internal systems. Follow up on “On Hold” and canceled jobs to confirm next steps or finalize closures. Installer and Project Coordination Manage daily communication with installers, providing job information, updates, and logistical support. Maintain clear and consistent communication with project managers regarding order progress and site updates. Facilitate coordination between project managers and property representatives to ensure accurate project execution. Data Management Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems. Ensure all project-related documentation is accurately filed and maintained for easy retrieval. Maintain organized records of orders, communications, and project notes. Responsible for managing order entry and fulfillment processes during the company's transition to the RFMS system. Qualifications: At least 2 years of professional experience in a customer service or client support role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and manage competing priorities in a fast-paced environment Proficiency in Microsoft Office and experience using CRM or customer service software Experience with RFMS is a plus High school diploma or equivalent required; associate's degree preferred Other: All offers of employment are contingent upon a background check Your information will be kept confidential according to EEO guidelines We are not working with external recruiters or search firms for this position - please do not reach out.
    $35k-58k yearly est. 3d ago
  • Manufacturing Customer Service Representative

    ESI Total Fuel Management

    Member service representative job in Ashburn, VA

    ABOUT OUR COMPANY ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our ability to deliver exceptional results. With principles centered on Biblical values, we emphasize a servant attitude toward our team internally and our customers externally. ABOUT THE INDUSTRY The data center industry is thriving with a compound annual growth rate of 10.9% through 2030 and is being driven by the continued growth of data demand for social, mobile, analytics, and cloud services worldwide, including AI, gaming, driverless cars, and augmented reality. As pioneers in fuel management and resiliency for emergency generators in data centers and critical facilities, ESI is experiencing rapidly scaling growth. POSITION SUMMARY We are seeking a full-time, experienced Manufacturing Customer Service Representative to join our high-performance team and be a part of our journey to shape the future of the US data center community by delivering resilient and sustainable solutions that make a difference. This individual will play a key role in coordinating internal processes, maintaining CRM data, and ensuring timely and accurate communication across departments. The ideal candidate will have a strong background in sales support, preferably within the manufacturing, HVAC, or MEP sectors. KEY RESPONSIBILITIES SALES PROCESS COORDINATION - Traffic sales opportunities for products and services (excluding fuel) through the ESI process by engaging and coordinating with various departments. CRM & BACKLOG MANAGEMENT - Maintain and update the sales backlog within Acumatica's CRM module/dashboard, ensuring accuracy and timeliness of data entry. REPORTING & ANALYSES - Generate and present KPI reports on sales trends, opportunity sources, and pipeline health to support strategic decision-making. KEY TEAM JOB TASKS Serve as the point of contact for internal departments regarding active sales opportunities. Escalate issues or delays to the Chief Operating Officer and Business Development Director as needed. Assist with customer inquiries related to quotes, proposals, and delivery timelines. Ensure professional and timely communication with external stakeholders. Collect and analyze data on sales trends and lead sources. Monitor pipeline stages and flag delays or missing information. KEY COMPETENCIES Team player who communicates well across departments. Well organized with systematic approach to tracking historical information. Emotionally intelligent with focus on relationship building with stakeholders. Problem solving mindset with the ability to quickly adapt plans to meet emerging challenges. Detailed oriented. EDUCATION AND EXPERIENCE REQUIRED 5+ years of experience supporting or managing sales processes, ideally in manufacturing, HVAC, or MEP sectors. Strong organizational and communication skills. Experience with CRM platforms (Acumatica preferred). Detail-oriented with a proactive problem-solving mindset. ATTRIBUTES DESIRED Positive and personable high-performance team member. Servant leader who demonstrates integrity, reliability, and stability. Focused and driven, seeking to grow and increase knowledge. Exemplary character and integrity. Ability to work effectively in a fast-paced, cross-functional environment. WE OFFER Profit sharing, eligible after one year of employment. Flexibility to direct to company 401(k) or for personal discretion e.g., student loan repayment, housing costs, family expenses etc. 401(k) Retirement Plan: The retirement program allows you to set aside money for your retirement upon hire. You will also receive an employer contribution of 3%, regardless of your participation in the 401(k) plan, of your eligible compensation, defined as salary, overtime, bonus, commission and shift differential, upon hire and will become 100% vested in your employer contribution after meeting eligibility requirements of 1,000 hours per year with a 2-year cliff vesting schedule. Health Insurance: Eligible for group medical, dental, and vision insurance effective on the first day of employment. Employer Sponsored Life AD&D, Long-term, and Short-term Disability: The plan is available to eligible employees effective on the first day of employment. Flexible Spending Account for medical and dependent care expenses: The plan is available to eligible employees after 90 days of employment and allows employees to set aside a specific pretax dollar amount for dependent care expenses and specified medical care. Employee Wellness Program: Our wellness program provides employees with a comprehensive health assessment and customizable plan as well as tools and resources for ongoing education and optimization. The plan is available to eligible employees effectively on the first day of employment. Employee Assistance Program (EAP): The EAP program is a work/life benefit available to employees and their dependents at hire. The program provides confidential and free access to legal, financial, wellness and work/life resources. The program is available at hire. Vacation: Eligible for 2 weeks' paid vacation annually. Eligible to use vacation days after 90 days of employment. Holiday: Eligible for paid holidays per ESI Holiday schedule plus your birthday off, if date occurs during a weekday Sick Policy: Eligible for paid sick days. This policy is subject to change if abuse occurs. Eligible after 90 days of employment. Employee Discount Program: Our discount program provides employees with discounted products and services ranging from sporting events, amusement parks, hotels and shopping. The program is available at hire. At ESI Total Fuel Management, we're not just looking for a Customer Service Representative. We're seeking a dedicated team player who can help us drive industry growth and innovation. If you're ready to take on these responsibilities and help us fuel mission-critical facilities with reliability and expertise, we want to hear from you. ESI is an Equal Employment Opportunity Employer.
    $26k-34k yearly est. 4d ago
  • Shared Services Assosiate

    Seneca Resources 4.6company rating

    Member service representative job in Vienna, VA

    Shared Services Advisor Schedule: Hybrid (Onsite 3 days/week) Experience: 1-5 years Business Unit: HR Shared Services Center - Leave Management The Shared Services Advisor provides support, guidance, and issue resolution across multiple HR shared services functions. This role is focused on ensuring smooth leave-management operations, managing employee inquiries, and coordinating with internal stakeholders and external vendors to maintain compliance and efficiency. Key Responsibilities Employee Support & Communication Serve as the primary point of contact for employees following vendor approval of disability claims. Respond to inbound calls and conduct outbound calls to provide information, clarify processes, and offer guidance. Case Management Manage employee-submitted cases, including those requiring detailed research, complex information gathering, and comprehensive responses. Ensure timely and accurate resolution of inquiries. Reporting & Data Accuracy Generate reports to support operations and compliance activities. Conduct data validations to ensure accuracy and integrity. System & Record Management Review and update employee statuses and other HR data within Oracle HCM. Maintain accurate and compliant documentation. Vendor & Stakeholder Coordination Collaborate with vendors, contractors, and internal HR advisors involved in disability claim processing and payments. Ensure alignment across partners and timely completion of tasks. Required Skills & Qualifications Knowledge of shared services operating models and operational efficiency best practices Strong analytical and problem-solving skills, with a focus on process improvement Excellent verbal and written communication skills, with a consultative approach Understanding of compliance, regulatory requirements, and HR policy standards. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
    $33k-44k yearly est. 3d ago
  • Customer Service Specialist

    Joola

    Member service representative job in North Bethesda, MD

    JOOLA is for looking for an experienced Seasonal Customer Service Specialist with a passion for growth and interest in pickleball and table tennis! We are seeking a dynamic and results-driven Customer Service Specialist to join our team for the busy season. In this temporary role, you'll play a key part in supporting our growing pickleball business-driving and nurturing new opportunities while maintaining strong relationships with existing clients throughout the season. Responsibilities: Consumer Communication: Manage incoming emails and phone calls from consumers, providing timely responses to inquiries related to products, orders, and services. Order Processing: Assist in processing consumer orders through mult`iple communication channels (email, phone, web) and provide order confirmations. Complaint Resolution: Address customer complaints professionally and efficiently, ensuring a satisfactory resolution for the consumer while maintaining brand integrity. Product Inquiries: Respond to consumer questions about product details, availability, pricing, and shipping information. Customer Feedback: Gather consumer feedback and communicate insights to relevant departments to improve products and services. Data Management: Accurately document consumer interactions, transactions, and feedback into the customer relationship management (CRM) system. Order Follow-up: Monitor and follow up on pending or delayed orders, informing consumers of any changes or delays. Cross-Functional Collaboration: Work with internal teams (e.g., logistics, sales, marketing) to ensure timely responses to consumer needs and resolve issues. Customer Service Standards: Ensure that all consumer interactions meet company standards for quality and professionalism, maintaining a positive brand image. Special Projects: Support the customer service team with special projects as required, contributing to overall process improvement. Qualifications: High School diploma or equivalent 1-3 years of customer service experience, preferably in a consumer-facing role or call center environment. Strong verbal and written communication skills, with the ability to communicate clearly and effectively with consumers. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) as well as NetSuite Experience with CRM software (Salesforce) is a plus About JOOLA: JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.
    $28k-38k yearly est. 4d ago
  • Export Customer Service

    Vanguard Logistics Services 4.1company rating

    Member service representative job in Baltimore, MD

    Export Customer Service Representative WHAT YOU'LL BE DOING You will provide the highest level of customer service through prompt response to all cargo enquiries, complete and accurate bookings and professional communication when following up with the customer on any missing cargo and/or documentation in order for the customers booking to be loaded as scheduled. It is the responsibility of the Export Customer Service Representative to ensure all requirements for the booking are complete so it can be handed over to Load Planning. ESSENTIAL RESPONSIBILITIES INCLUDE: Communicate effectively to meet customer requirements, resolve customer problems or complaints expeditiously, and complete booking requests timely. Working with the warehouse to ensure all cargo booked has been received prior to cut off. Report any OS&D issues on cargo received to customers, follow up to determine the outcome if the cargo can be shipped, required to be re-packed or collected as it could not be exported. Chase any missing documentation with the customer to ensure all required paperwork is received prior to cut off. Complete booking requests Arrange pick-ups with trucking company Contact shippers and complete bookings for overseas routings received, making sure to send the booking confirmation details to the origin office/agent and continue to communicate on the status of the booking to ensure they are aware that the cargo was uplifted. Determine if the customer requires VLS to complete export customs clearance, if so, correspond with the customs broker (if required) and complete the export entry. Make sure Load Planning is aware of any special requirements on the handling of the cargo. Add any additional charges to be billed and expenses for the costs on services incurred during the booking process Lodge any hazardous paperwork with the Haz Team to seek pre approval on VLS being able to handle the cargo MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school or equivalent education; associate degree preferred Minimum 2 years of customer service experience; logistics experience preferred Ability to multi-task, prioritize, and manage time effectively Strong listening, written and verbal communication skills (English required); excellent interpersonal and teamwork skills Strong MS Office skills, including Excel, Word, PowerPoint WE ARE VANGUARD We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs. Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.
    $30k-41k yearly est. 3d ago
  • Licensed Insurance Customer Service

    Farmers-Folsom 4.2company rating

    Member service representative job in Washington, DC

    Licensed Insurance Customer Service Location: FOLSOM, CA, 95630 Salary: $48000.0 - $72000.0/year Experience: 1 Year(s) Our office is expanding, and we are looking to hire the right individual to join our outstanding team. We are currently seeking to fulfill a full-time position. Our Insurance Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Preferred candidate will have an active Property and Casualty insurance license. Insurance industry experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Responsibilities: Meet new business production goals and objectives as established. Solicits for new business via telephone, networking, and other lead sources. Develop insurance quotes, makes sales presentations, and closes sales. Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc. Treat each customer contact as a cross and up-sell opportunity including financial products. Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases. Educate clients on the insurance policies that best suit their needs Requirements: Strong work ethic and leadership skills. Driven and goal-oriented individual. Ability to tactfully handle stressful and difficult situations. Interested in a sales career, sales experience preferred No insurance experience required but must be willing to learn Benefits: Base Salary with Commissions Bonus Opportunities Weekends Off Holidays Off Hands On Training Professional Work Environment PIdf1d3493765a-30***********5
    $48k-72k yearly 1d ago
  • Customer Service Representative (Insurance) - Champaign, IL

    ACS Auto Club Services, Inc.

    Member service representative job in Washington, DC

    Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale Take insurance payments (initial, installment, lapse, or reinstatement) Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Refer to agent when appropriate Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines Participate in a team environment to promote customer satisfaction and consistent service following the customer service model Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfill, maintain and service insurance policies Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; Taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. #LI-DH1 #LI-ONSITE #appcast Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $23-25.5 hourly 4d ago
  • Multi-Store Customer Acquisition Rep

    ARS-Rescue Rooter

    Member service representative job in Alexandria, VA

    Pay: $22 per hour + commission Earning potential: $22 - $30/hour on average with commission Schedule: Discussed during interview Location: Must be available to float between stores throughout Northern VA, primarily in the following locations: Leesburg Ashburn Chantily Fairfax East Manassas Manassas Full-time opportunities available Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ professionals and over 45 years of trusted home service. What We Offer: Weekly pay via direct deposit Commission on top of hourly rate Paid training - no HVAC experience required Career path into Sales Advisor role Full-time employees also receive: Insurance available after 31 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match Paid time off + holiday pay Responsibilities: Work inside a national retail home improvement store engaging customers in friendly conversations about HVAC upgrades, air quality enhancements, and energy efficiency. Your goal is to schedule free in-home consultations with our experienced comfort advisors, or sell simple HVAC System Tune-Ups if the customer has a newer system that just needs a little touch from the pros at ARS. Qualifications: What You Need: Willingness to approach and engage retail shoppers Friendly, outgoing personality; sales experience a plus Ability to stand/walk for up to 6 hours during shift Reliable transportation to/from assigned store Minimum age: 18 years Available for weekend retail hours (potential holidays) Clean, professional appearance to represent the ARS brand Ability to attend weekly in-office meetings Must pass background check Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
    $22-30 hourly 1d ago
  • Customer Service Representative

    Ultimate Staffing 3.6company rating

    Member service representative job in Baltimore, MD

    Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join a client's dynamic team in Baltimore City. This role is available as either a direct hire or a temp-to-hire position and offers the opportunity to work in a collaborative and engaging environment. The position is ideal for candidates with experience in food manufacturing, order management and customer service. Free parking is available on-site. Responsibilities Serve as the primary point of contact for customer inquiries, order confirmations, and product information. Accurately process purchase orders and customer invoices using internal systems and third-party platforms (e.g., iTrade Network, Ariba). Maintain organized records of purchase orders, pick tickets, bills of lading (BOLs), and invoices. Ensure timely EDI and email confirmations, coding POs by group affiliation. Monitor and uphold various lead times for order fulfillment. Manage and update "Ship To" addresses and Certificate of Analysis documentation in Ross and Customer Notes. Collaborate with Production to address urgent customer needs and resolve order-related issues. Validate pricing accuracy on all incoming POs and escalate discrepancies. Identify process improvement opportunities to enhance departmental efficiency. Answer customer inquiries via email and phone. Fill in on front door responsibilities, including guest check-in via Envoy/iPad and mail distribution (including scanning for remote employees). Support Co-Pack customer relationships. Perform general administrative tasks such as filing, copying, and document management. Qualifications High school diploma or equivalent required; additional education or certifications in business or customer service preferred. Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams); experience with EDI systems is a plus. Strong decision-making and problem-solving skills, especially in multi-party scenarios. Excellent verbal and written communication skills across all organizational levels. Self-starter with a positive attitude and ability to work under pressure. Highly organized, detail-oriented, and committed to team collaboration. Prior customer service experience preferred, especially in a fast-paced or multi-channel environment. Required Work Hours Monday to Friday, 8:00 AM - 4:30 PM, with a 30-minute lunch break. Benefits Competitive pay ranging from $19 to $24 per hour, based on experience. Additional Details This position is open due to a promotion within a small team, providing a unique opportunity for growth and development within the company. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $19-24 hourly 1d ago
  • Public Sector | Discovery Rep Program

    TD Synnex

    Member service representative job in Cabin John, MD

    About the Role: Ready to kickstart your tech career? If you're eager to learn, humble in your achievements, and strategic in your approach, our Discovery Representative position is your ideal opportunity! Join us for a dynamic 6-month training program that will equip you with essential skills. After training, you'll transition into the Sales Development Representative role, poised to make a significant impact. Our managers will assess your strengths and align you with a position that maximizes your potential. This is more than just a job; it's the launchpad for your career in technology! We're seeking innovative thinkers to enhance our vibrant team. If this excites you, apply today-we can't wait to see what you'll bring! What You'll Do: Lead targeted call campaigns to identify new business opportunities for technology firms. Drive sales performance by aligning with key SDR 1 metrics. Facilitate connections between technology firms and government clients through scheduled meetings. Document all sales interactions in the CRM (SMaRT) to track and nurture opportunities. Adhere to DLT Lead Pass documentation and submission protocols for efficiency. Develop and maintain professional relationships with representatives from technology firms, channel partners, and government clients to enhance our network. Aim to meet and exceed established performance goals. Engage in additional responsibilities that support organizational objectives and personal development. What We're Looking For: We're looking for candidates who are: Bachelor's degree required Capable of executing instructions and requesting clarification when needed. Possess strong data entry and analysis skills Demonstrative of complex problem solving, critical thinking, and decision-making Attentive to important details with accuracy and efficiency Clear communicators who can convey necessary information Understanding, communicative, and collaborative with people across various identities. Organized with strong time management skills. This is a hybrid role (2-3 days per week) with occasional non-standard work hours or overtime as business requires. If you're ready to take on exciting challenges and make a difference, apply today! We can't wait to see what you'll bring to our team. Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. TD SYNNEX is an E-Verify company
    $27k-36k yearly est. 4d ago
  • Customer Success Consultant

    Signal Vine 3.9company rating

    Member service representative job in Alexandria, VA

    We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.
    $84k-138k yearly est. 11h ago
  • Cell Center Representative

    Latitude Inc.

    Member service representative job in Rockville, MD

    About the Role: We are seeking a customer-focused Call Center Representative with experience in the banking, credit union, or healthcare industry. The ideal candidate is skilled in handling high-volume inbound and outbound calls, resolving customer inquiries, and delivering exceptional service while maintaining accuracy, confidentiality, and professionalism. Hours: Monday-Friday 8am-5pm (hybrid flexibility available after 6 months) Responsibilities: Respond to inbound calls and make outbound follow-up calls to assist customers with account, service, or benefits-related inquiries. Provide accurate information regarding products, services, policies, billing, claims, transactions, or account status. Navigate multiple systems to research and resolve issues in real time. Maintain a high level of confidentiality, especially when handling financial or sensitive health-related information. Document all customer interactions thoroughly and accurately in the CRM or related systems. Escalate complex issues to supervisors or specialized departments as needed. Meet or exceed call center performance metrics, including call quality, response time, and customer satisfaction. Adhere to compliance standards specific to the industry (e.g., HIPAA, banking regulations). Assist customers with troubleshooting online accounts, portals, or mobile applications. Contribute to continuous improvement by identifying opportunities to enhance customer service processes.
    $30k-39k yearly est. Auto-Apply 16d ago
  • Client Service II Representative - Mailroom/Print Production

    Canon U.S.A., Inc. 4.6company rating

    Member service representative job in Reston, VA

    US-VA-Reston Type: Full-Time # of Openings: 1 VA - Reston-Bechtel-MS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. - Responsible for communicating and training team in changes to workflow or procedure. - Oversees and manages daily and monthly records on service activity. - Effectively communicates with the client and staff. - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Copy/Print Production/Copy Center: -Responsible for prompt and accurate reproduction of all print requests. -Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check. -Receives, logs, delivers and tracks all activity for reporting purposes. -Responds to customer requests. -Performs routine upkeep and basic maintenance of equipment. -Records and tracks customer inquiries and fulfillment of requests. -Performs daily convenience care functions as needed. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. - -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly - HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Prior experience in a customer service environment. - Good computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-RH1 #PM19 #LI-Onsite PIebabbdcb04bc-37***********1
    $17.2-23.4 hourly 4d ago
  • Multi-Store Customer Acquisition Rep

    ARS-Rescue Rooter

    Member service representative job in Manassas, VA

    Pay: $22 per hour + commission Earning potential: $22 - $30/hour on average with commission Schedule: Weekends only (Friday-Sunday) Location: Must be available to float between stores throughout Northern VA, primarily in the following locations: Manassas Gainsville Alexandria Fairfax Chantilly Dale City Part-time opportunities available Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ professionals and over 45 years of trusted home service. What We Offer: Weekly pay via direct deposit Commission on top of hourly rate Paid training - no HVAC experience required Career path into Sales Advisor role Full-time employees also receive: Insurance available after 31 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match Paid time off + holiday pay Responsibilities: Work inside a national retail home improvement store engaging customers in friendly conversations about HVAC upgrades, air quality enhancements, and energy efficiency. Your goal is to schedule free in-home consultations with our experienced comfort advisors, or sell simple HVAC System Tune-Ups if the customer has a newer system that just needs a little touch from the pros at ARS. Qualifications: What You Need: Willingness to approach and engage retail shoppers Friendly, outgoing personality; sales experience a plus Ability to stand/walk for up to 6 hours during shift Reliable transportation to/from assigned store Minimum age: 18 years Available for weekend retail hours (potential holidays) Clean, professional appearance to represent the ARS brand Ability to attend weekly in-office meetings Must pass background check Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
    $22-30 hourly 1d ago
  • DOD SkillBridge Program - Active Duty Service Members Only

    Simventions, Inc.-Glassdoor ✪ 4.6

    Member service representative job in Lorton, VA

    We are seeking a highly motivated and dedicated SkillBridge Intern with a background in STEM (Science, Technology, Engineering, and Mathematics) to join our team. This internship program, designed for transitioning service members, offers a unique opportunity to gain hands-on experience, applying military skills and leadership abilities in a civilian work environment. As a SkillBridge Intern, you will collaborate with experienced professionals, contribute to key business initiatives, and develop essential skills that will help you transition successfully to a civilian career. Theprogram is tailored to provide valuable insights, mentorship, and practical experience that align with your career goals. * THIS REQUISITION IS FOR ACTIVE DUTY SERVICE MEMBERS ONLY*SimVentions DoD SkillBridge Internship Program Exploring the Benefits of the DOD SkillBridge Program The Department of Defense SkillBridge program is an exceptional opportunity for service members to develop valuable civilian work experience via industry-specific training, apprenticeships, or internships. This program connects transitioning service members with industry partners for genuine job experiences during the last 180 days of service. This program is a win-win for both service members and industry partners. Service members gain the opportunity to work in civilian career fields, while industry partners have access to the world's most highly trained and motivated workforce at no cost. During the program, service members will continue to receive their military compensation and benefits, while industry partners provide the civilian training and work experience. Assist Your Members Transitioning from Active Duty with DOD SkillBridge As an installation or unit commander with service members preparing to transition from active duty, it's essential to bridge the gap between their military and civilian careers. By allowing SkillBridge participation with reputable employers, commanders can help ease the military-to-civilian transition period for their members. Permissive Duty for Service Members with Industry Partners Service members can receive up to 180 days of permissive duty, with written authorization from their chain of command, to focus exclusively on training with approved industry partners. These industry partners provide practical training and valuable work experience, as well as assess the service member's potential for future employment. Clearance: Active security clearance is required. Requirements: Currently serving as an Active Duty military service member and eligible for the SkillBridge program. Strong communication, organizational, and problem-solving skills. A proactive, team-oriented mindset with the ability to work independently. Eagerness to learn, grow, and apply military experiences to a civilian career path in the fields of Technology and Innovation, Software Engineering, Systems Engineering, Modeling and Simulation, and Cybersecurity Responsibilities: Responsibilities during the internship will be unique to the candidate based on their experience and career goals; however, the following can be expected of each SkillBridge intern. Assist with daily operations and support cross-functional teams. Contribute to the completion of projects, including research, analysis, and reporting. Participate in team meetings, offering input and suggestions based on your background and expertise. Gain experience in specific technologies, tools, or processes relevant to the role. Build and enhance professional skills in areas such as communication, leadership, and problem-solving. Preferred Skills and Experience: STEM degree is preferred but not required. Compensation: The SkillBridge program is a capstone training experience that allows service members to gain civilian work experience during the last 180 days of their service. Industry partners provide the training and work experience, while the U.S. Department of Defense (DoD) continues to pay the service member's salary and benefits. Benefits: At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. We offer: Medical, dental, vision, and prescription drug coverage Employee Stock Ownership Plan (ESOP) Competitive 401(k) programs Retirement and Financial Counselors Health Savings and Health Reimbursement Accounts Flexible Spending Accounts Life insurance, short- & long-term disability Continuing Education Assistance Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military) Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling Supplemental Benefit Program Why Work for SimVentions?: SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together. Support Our Warfighters SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Drive Customer Success We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact. Get Involved in Giving Back We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year. Build Innovative Technology SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success. Work with Brilliant People We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture. Create Meaningful Solutions We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve. Employees who join SimVentions will enjoy additional perks like: Employee Ownership: Work with the best and help build YOUR company! Family focus: Work for a team that recognizes the importance of family time. Culture: Add to our culture of technical excellence and collaboration. Dress code: Business casual, we like to be comfortable while we work. Resources: Excellent facilities, tools, and training opportunities to grow in your field. Open communication: Work in an environment where your voice matters. Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development. Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more. Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite. Food: We have a lot of food around here! FTAC
    $28k-40k yearly est. 3d ago

Learn more about member service representative jobs

How much does a member service representative earn in Gaithersburg, MD?

The average member service representative in Gaithersburg, MD earns between $18,000 and $43,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Gaithersburg, MD

$28,000

What are the biggest employers of Member Service Representatives in Gaithersburg, MD?

The biggest employers of Member Service Representatives in Gaithersburg, MD are:
  1. Lafayette Federal Credit Union
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