Account Service Representative (Indianapolis, IN)
Member service representative job in Indianapolis, IN
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
JOB DESCRIPTION
Position: Account Service Representative (ASR) - Indianapolis, IN
Position Summary: Account Service Representatives are positions assigned to the Sales Department in Toledo, OH. Each representative is tasked with territory management of an existing territory. In order to fully service their territory, each ASR will be provided a list of accounts specific to their territory. Managing such accounts shall consist of assessment of service needs, financial assessment, and overall growth of each account.
Territory: Indianapolis
Principle Responsibilities:
Territory management of a specific territory. To comply with all policies and procedures of the company. Follow up on a timely basis to all client and employee requests. Insure proper documentation and materials are accurately completed. Perform financial assessments of existing accounts. Develop Organic Growth within assigned territory. Communicate effectively and professionally with internal and external employees.
Scope: It is imperative that each ASR manage their time appropriately and efficiently. Much of their time will be spent building relationships and communicating client's issues to the operations department. It is the responsibility of each ASR to manage the financial relationship as well as service aspects of each client within the assigned territory.
Education: College degree in Business Management and or Marketing preferred but not required.
Experience: Previous outside service management in the medical field of 2 years preferred but not required.
Skills: The ability to communicate effectively orally and written. All ASR's are to manage their time efficiently and complete their pending paperwork accurately and timely.
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Sales
Company:
Sonic Healthcare USA, Inc
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Auto-ApplyFull & Part Time Customer Service Team Member - New Location Opening in Center Grove - 79
Member service representative job in Greenwood, IN
At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” As a Full or Part-Time Customer Service Team Member, you will have the opportunity to join a Glassdoor Best Places to Work and achieve your full potential! What you'll do at Crew:
Smile! •
Live our #1 Value of Safety
WOW! Customers
Service advise and load customers
Ensure industry-leading quality for our customers
Help maintain a park-like environment (inside and outside)
Crew's commitments to you:
$15 - $16 per hour + incentive pay
Daily pay options available at no cost to you
Paid Time Off + 6 paid holidays each year (Full Time only)
Free carwashes, naturally •
Flexible schedules
Industry-leading training
Tuition reimbursement
Group health, dental, and vision (Full Time only)
401K with company match
Crew's expectations:
Must be at least 16 years old
No prior work experience is required
Work a minimum of 10 hours per week as part-time or 30 hours per week as full-time
Have the ability to work in a fast-paced operations environment
Be able to stand for extended periods of time (up to 8+ hours per day)
Be able to hustle with a sense of urgency
Be able to reach, twist, kneel, squat, run, and/or jump
Be able to push/pull drums and materials with the appropriate equipment
Be comfortable working near/around moving mechanical parts
Be able to climb ladders, scaffolds, and platforms
Be able to lift or move a minimum of 25 pounds
Be able to operate and utilize electronic devices
Be able to withstand extended exposure to all weather extremes
Crew Carwash is an equal-opportunity employer and maintains a drug-free workplace.
We're really in the people business, we just happen to wash cars!
New location in Center Grove opening Fall of 2025
Part Time Customer Outreach Representative
Member service representative job in Indianapolis, IN
North America's Largest Franchised Lawn Care Company continues their successful growth and now is the perfect time for you to join our Amazing Team. Together with the greatest products, service, and employees in the world, we will continue to be America's choice when it comes to selecting a Lawn Care Professional. Come to work with your passionate enthusiastic attitude, and you'll experience the thrill of being a part of a winning team and you'll be rewarded with many opportunities for personal growth!
As we continue to grow, we are looking for our next great Marketing Representative to join our successful team. As a sales and marketing professional, you will be working on a team to generate leads for our sales staff by offering home owners the opportunity to obtain a free no- obligation service quote and lawn care advice. No selling is required, but this is a great opportunity for those looking in the field of sales or business. Great Opportunity for Students!
As an associate Weed Man will enjoy:
Ability to work independently as part of a team
Competitive Salary and Bonus Program
Varying Benefit Packages
Industry and Company Training
Advancement Opportunities
Manufacturing Technical Services Representative
Member service representative job in Bloomington, IN
Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing Organization, partnering with pharmaceutical and biotech companies to bring their sterile injectable products to market. With facilities in Bloomington, Indiana, US and Halle/Westfalen, Germany, we offer a wide range of delivery systems including pre-filled syringes, liquid/lyophilized vials, diluents for reconstitution, powder-filled vials and sterile crystallization.
Our product types include biologics and small molecules, cytotoxics, highly potent compounds, diluents for reconstitution and vaccines - which are all directly injected into patients worldwide. As such, there is a strong emphasis on quality and continuous improvement at Simtra. We hold ourselves to the highest quality and regulatory standards.
While our primary focus is cGMP manufacturing, we offer many support services including formulation and development, lyophilization optimization, global regulatory support and secondary packaging.
Our teams are driven to help clients scale, innovate and bring life-changing medicines to patients worldwide.
Why join Team Simtra? Because we:
Make it HAPPEN - We bring a growth mindset to every opportunity, developing new skillsets and exceeding our expectations and those of our customers.
Make it TOGETHER - We work as one, respecting each voice and tapping into our unique strengths across teams-so we can solve problems in new ways.
Make it RIGHT - We hold ourselves to a high standard of excellence, fulfilling our commitments to the customer, their patients, and our team members.
Make it COUNT - We take pride in our day-to-day work, knowing the impact we make - taking on challenges big and small to improve patient health.
This role:
The Manufacturing Technical Services Representative is a member of the core client team and interacts directly with clients. The Manufacturing Technical Services Representative is responsible for technical and process improvement aspects of the project. This position is 100% onsite at the Bloomington facility and reports to the Manager, Manufacturing Technical Services.
The responsibilities:
Owner and technical expert of commercial master batch records (MBR) for assigned projects - author, maintain and revise MBRs
Review and release commercial batch records to production for execution
Train manufacturing personnel on new and/or significant changes to MBRs
Investigate Non-Conformance Report (NCR) and determine root cause to assign/own the corrective action(s)
Authors technical studies in support of investigations or process improvements
Own change controls and associated tasks
Approve project related Bill of Materials
Commercial contact for assigned internal and external clients
Manages client project updates and reviews with all levels of management
Participate (with assistance) in Business Review Meetings
Partner with Program Management, Quality Assurance Associates, Quality Control Representative, and Manufacturing Representative to coordinate projects, provide support, align facility representation, and provide consistent quality information
Participate on client calls and on-site visits to discuss projects and issue resolutions
Participate (with assistance) in regulatory, client and internal audits as a product/process Subject Matter Expert (SME) and own the responses for observations
Evaluates non-conformance situations for product impact and responsible for advising if product meets release criteria
Use knowledge of manufacturing systems and equipment to write batch record and perform other duties
Understands the Quality Agreement, Master Batch Record (MBR), Quality Control Master Document (QCMD), Regulatory and Procedural requirements that govern the client/company relationship and product
Required qualifications:
BS degree, preferably in a science-related field
Familiar with quality operating procedures, quality and regulatory requirements pertinent to pharmaceutical, biological and biochemical quality
Strong communication skills, both written and verbal, with the ability to interact with many functions and levels across the organization
Strong organizational skills, attention to detail, and collaboration skills with the ability to meet tight deadlines and manage multiple projects concurrently
Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
Ability to use enterprise software (i.e., JDE, Trackwise, etc.)
Ability to qualify for Grade C areas
Physical / safety requirements:
Duties may require overtime work, including nights and weekends
Position may require sitting or standing for long periods of time
Ability to qualify for Grade C areas
In return, you'll be eligible for [1]:
Day One Benefits
Medical & Dental Coverage
Flexible Spending Accounts
Life and AD&D Insurance
Supplemental Life Insurance
Spouse Life Insurance
Child Life Insurance
Short and Long-Term Disability Insurance
401(k) Retirement Savings Plan with Company Match
Time Off Program
Paid Holidays
Paid Time Off
Paid Parental Leave and more
Adoption Reimbursement Program
Education Assistance Program
Employee Assistance Program
Community and Volunteer Service Program
Additional Benefits
Voluntary Insurance Benefits
Vision Coverage
Accident
Critical Illness
Hospital Indemnity Insurance
Identity Theft Protection
Legal and more
Onsite Campus Amenities
Workout Facility
Cafeteria
Credit Union
[1] Current benefit offerings are in effect through 12/31/25
Disclaimer
This job description is intended to provide the minimum knowledge, skills and abilities necessary to perform the job. It may not be inclusive of all the duties and responsibilities of the job. Simtra reserves the right to make modifications based on business requirements.
Equal Employment Opportunity
Simtra is proud to be an equal opportunity employer. Simtra evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Data Privacy
To learn more about Simtra's approach to data privacy, please review the Simtra Recruitment Platform Global Privacy Policy: **********************************
Auto-ApplyInside Sales, Customer Service Professional
Member service representative job in Indianapolis, IN
Benefits:
Bonus based on performance
Company parties
Competitive salary
Free uniforms
Opportunity for advancement
Paid time off
Inside Customer Service Pro - Make $18-21/hr + Bonus*Indianapolis Location - Full-Time Position*
Are you the kind of person who can juggle multiple tasks while keeping customers happy? Do you take pride in being the go-to person who keeps everything running smoothly? At Honest Abe Roofing, we need an ambitious customer service professional who can handle our busy call center, manage our sales pipeline, and keep our crews moving.
What You'll Be Doing:- Own our customer pipeline from first call to final inspection- Be the friendly voice answering calls and converting them into appointments- Track every lead in our CRM with military precision- Send welcome packets and follow-up materials to new customers- Keep our sales team's calendars full and organized- Handle all the paperwork: estimates, contracts, and project files- Run and manage our follow-up campaigns (emails, texts, and mailers)- Turn problems into solutions before they become headaches
Measures of Success:- Track daily call volume and conversion rates- Manage multiple projects at once without dropping the ball- Keep pipeline data updated and accurate- Hit weekly appointment-setting targets- Maintain high customer satisfaction scores
What's In It For You:- Solid starting pay: $18-21/hr based on experience- Full benefits package: Medical, dental, and vision- Regular hours: Monday-Friday, 8am-4pm- Real growth potential in a company that's expanding- Learn the roofing business from the ground up- Join a team that treats you like family
What You Need to Bring:- High school diploma (minimum)- Previous customer service experience (construction industry a plus)- Previous inside sales experience handling inbound and outbound sales (Preferred)- Sharp computer skills - especially Microsoft Office- Experience with CRM systems is a big plus- Rock-solid phone manner that puts customers at ease- The drive to get things done right the first time- A can-do attitude that doesn't quit when things get busy
Must-Have Traits:- Detail-obsessed - nothing slips through the cracks- Born organizer - you love creating order from chaos- People person - you genuinely enjoy helping customers- Problem solver - you find solutions without being asked- Team player - you pitch in wherever needed- High energy - you bring your A-game every day
Ready to Join the Team?Email us your resume and cover letter. Include:1. A short story about how you juggled multiple urgent tasks and kept everything moving2. Your expected hourly rate3. When you could start
Send to: ******************************
*Note: This is a busy office - email applications only, no phone calls please.* Compensation: $14.00 - $17.00 per hour
Honest Abe Roofing has been installing, repairing, and maintaining residential roofs since 2005. It is our goal to bring a customer service focus to the roofing industry. We are aware that we are providing a very important and necessary service to many homes, so we work incredibly hard to provide the best possible roofing at the most competitive pricing. All of our customers are very important to us, and we want to give them a perfect roof to protect their home and keep them comfortable.
Our Mission is to be the world's most professional and respected roofing company. We do this by creating a culture that supports our team members so they can provide superior customer service. Join the world's most professional and respected roofing company!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Honest Abe Roofing Corporate.
Auto-ApplyCustomer Success Representative
Member service representative job in Indianapolis, IN
Job Description
S&K Building Services is a fast-growing commercial window cleaning and exterior services business. As we continue to scale across the U.S., we're looking for a reliable and detail-oriented Customer Success Representative to join our team. This role supports our customers and branch teams by managing onboarding, billing, collections, and account updates. You'll be the first point of contact for customers, helping ensure they have a smooth, positive experience from start to finish.
This position will be located at our Headquarters | 4801 Industrial Pkwy, Indianapolis, IN 46226
WHAT YOU'LL DO
Serve as the first point of contact for customer calls and emails, resolving inquiries quickly and accurately
Set up new customer accounts, ensuring all required documentation (W-9s, COIs, questionnaires, etc.) is received and verified
Prepare, validate, and send invoices; manage and troubleshoot customer billing portals
Follow up on overdue accounts and communicate with customers to resolve payment issues
Accurately post and apply customer payments; escalate any discrepancies when needed
Maintain clean, up-to-date customer data across systems and coordinate updates with branches and HQ
Respond to customer requests for account updates, invoices, or documentation
Deposit cash and checks or forward payments to HQ per company procedures
Build positive relationships with customers and act as a liaison between them and internal teams
Perform other related duties as assigned
WHO YOU ARE
You have 2+ years of experience relative to customer service, billing, or administrative experience
You are proficient in Microsoft Office Suite (Excel, Outlook, Word)
You have high attention to detail and strong organizational habits
You are comfortable working independently and managing competing priorities
You have a high degree of accuracy and attention to detail
You reside in the Indianapolis, IN area and are willing and able to work in office
NICE TO HAVE
You have experience in field services or commercial services
You are familiar with accounting or ERP systems
WHAT WE OFFER
Competitive Hourly Base Pay up to $21
Weekly Pay
Health Care Plan (Medical, Dental & Vision) - Benefits Effective within 30-60 Days of Hire
Retirement Plan (401k with a Company Match)
Paid Time Off (Vacation & Public Holidays)
Training & Development
Customer Support Representative
Member service representative job in Bloomington, IN
TempToFT
AppleTree is partnering with an amazing client in the Bloomington area looking for Customer Support Representatives. Candidates must live within 1 hour of the Bloomington area.
This family-owned; global company started as a home-based business. Their work environment focuses on bringing people together and fostering relationships that promote respect, inclusion, diversity, and equality. These collaborative working relationships foster innovation.
The Customer Support Representative is responsible for managing incoming customer and sales representative calls and emails regarding inquiries that relate to order processing, consignment inventories, and pricing contracts.
Must live in Bloomington Area
Responsibilities:
Answer calls and questions from external customers and sales representatives
Assist Customer or sales representative in placing orders
Answer product-related questions from external customers
Work with Customer Relations on complaints due to service errors
Navigate multiple sites to provide customers with information about their orders
Collaborate with other departments as needed
In office 1 to 2 times a month
Requirements:
High School diploma or equivalent required
Experience in a related role preferred
Proficient in Microsoft Office software
Excellent communication and interpersonal skills
Maintain regular and punctual attendance
Adhere to safety requirements
Maintain company quality standards
Ability to work in a collaborative and independent work environment
If you meet these requirements, apply or call 812-772-5627 today! Interviews will begin immediately!
JOB TYPE: FULL TIME
SHIFT: 1st (9:00 am-5:30 pm)
PAY: $17.00/HR
Customer Success Representative - Technical Products
Member service representative job in Fishers, IN
Job Description
$50,000 - $55,000 / year + benefits | Fishers, IN
Be the go-to contact for customers in a high-tech, fast-growing company. Learn technical products, collaborate with engineers, and help customers get the solutions they need.
What You'll Do
Manage customer interactions: quotes, orders, and follow-ups.
Partner with outside sales engineers to keep projects moving smoothly.
Learn technical product details with in-house training.
Work with vendors for best pricing and on-time delivery.
Keep data accurate in our ERP system.
Occasionally assist with shipping/receiving when needed.
What We Offer
$48K-$55K salary + 401(k) match.
Anthem health plans, dental, vision, life, disability.
Paid time off & holidays.
Professional development in a high-demand industry.
You Are
Skilled in customer service, inside sales, or order processing.
Detail-oriented, organized, and comfortable with technology.
Strong communicator and problem-solver.
Interested in growing your technical knowledge while helping customers.
Account Service Representative - Employee Benefits
Member service representative job in Indianapolis, IN
Job Description
Are you interested in joining a successfully growing organization that has been recognized repeatedly as a state and national Best Places to Work? If so, join Apex Benefits!
Apex Benefits is looking for an Account Service Representative who excels in client service and is confident working in benefits administration systems - Employee Navigator experience preferred.
Apex Benefits, a leading benefits consulting firm headquartered in Indianapolis, IN is known for our culture, our expertise, and the way we show up for our clients and each other. We offer our employees competitive benefits, a collaborative team environment, and advanced training.
This position is based on the north side of Indianapolis with a target start date in early 2026.
Job Summary
Responsible for providing exceptional service support to assigned accounts to foster positive client relations, business development and account retention. Represent Client Advisors or Account Executives, as necessary, by providing direct contact with clients.
Summary of essential job functions/responsibilities
Maintain positive relationships with designated accounts through effective daily/weekly communication both oral and written
Provide service to internal and external customers service which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefits and enrollment issues.
Complete and maintain up-to-date customer service call reports, documenting customer service notes and action items in the CRM system as required
Identify potential client issues and report them as appropriate to the account team
Assist with the implementation of new clients including but not limited to preparing materials for open enrollment meetings; obtaining and completing carrier/vendor paperwork to prepare for client signature
Update CRM system for assigned clients at implementation and renewal
Create and maintain client information files with appropriate documentation
Assist with the completion of the tasks included on the New Business and Renewal checklists in accordance with established best practices
Assist with education, coordination and implementation of new services, carriers and products
Establish and maintain mutual communication with the account team to stay abreast with client activities
Assist with the creation of client meeting agendas and meeting summaries
Assist Senior Analyst with the demonstration, collection of plan data, implementation, renewal, and maintenance of client accounts within a benefits administration platform
Demonstrate Apex Benefits core values and maintain positive working relationships with team members, clients, vendors and carrier contacts
Minimum requirements
High School diploma or GED required.
2+ years' experience in a business-to-business account services support role. Experience supporting medical and ancillary insurance related product lines preferred.
2+ years' experience with benefits administration platforms, Employee Navigator preferred
Indiana Life and Health license or the ability to earn one within 6-months of employment
Minimal travel may be required
Superior problem solving, analytical ability, attention to detail and customer service skills
Self-motivated, with the ability to work productively and proactively to see projects through completion in a minimally supervised environment
Highly developed reasoning and problem-solving skills
Strong organizational and time management skills
Conscientious, diligent work ethic
Professional writing and verbal communication skills
Positive attitude, willingness to learn and interest to work toward team goals
Capable of maintaining confidential information
Literacy in Word, Excel, PowerPoint and Web navigation
Able to react to change positively and handle other essential tasks as assigned
Apex Benefits Group, Inc. demonstrates equal opportunity employment and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
Powered by ExactHire:188128
Commercial Services Officer
Member service representative job in Fishers, IN
Education
A B.S or B.A degree in a related field normally required; specialized banking education and training.
Experience
A minimum of five (5) years of experience in related positions normally required.
Preferred Skills
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal relations, communicative, and sales skills.
A thorough knowledge of the features and benefits of all bank commercial products and services.
A working knowledge of bank operating policies and procedures which impact commercial services.
Valid driver's license.
Role and Responsibilities
Responsible for developing and managing the commercial and industrial loan relationships; achieving customer service goals as established in the Commercial Services Department's annual operating plan.
Essential Duties
Develops and manages the commercial and industrial loan relationships which are typically the largest and most complex by performing the following:
Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity to be integrated with the Commercial Services Department's annual marketing/sales plan.
Solicits new business from present and prospective customers; interviews applicants; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities.
Provides sales information on a timely basis in order that this information may be included as part of customer service and sales performance reports.
Monitors individual sales performance versus objectives on a regular basis; discusses performance with appropriate supervisor on a frequent basis.
Serves as a member of the bank's sales team, e.g., Sales Managers; makes group sales calls where these types of calls will improve the opportunity for new business development.
Maintains a thorough knowledge of the features and benefits of all bank commercial products and services in order to ascertain customer needs and to sell in conjunction with these needs.
Collects and analyzes financial, credit, and related information; provides direct service to commercial customers of the bank with respect to deposit, loan, and other miscellaneous products and services; approves or rejects loan applications within individual lending authority; negotiates provisions and structures of loans.
Makes presentations to appropriate loan committee.
Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems including loan policy.
Maintains a working knowledge of bank operating policies and procedures which impact commercial services.
Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers.
Monitors loan repayment activities.
2. Jointly establishes annual quantitative customer service and sales objectives with assigned supervisor; this activity to be integrated with the Commercial Services Department's annual operating plan.
3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.
4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
5. Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.
6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; complies information as necessary or as directed and provides date to appropriate bank personnel.
7. Responds to inquiries relating to his/her particular area, or to requests from other bank personnel, customers, etc., within given time frames and within established policy.
8. Maintains appropriate records and provides assigned reports.
9. Actively participates in community activities in a manner which reflects favorably on the bank.
Ancillary Duties
1. May attend sales and trade meetings as a bank representative to develop new business and to gain information and leads on new business relationships.
2.Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances.
Physical Requirements
Occasionally ascends/descends stairs to move through the different floors of the location.
Occasionally positions self to accomplish tasks in various environments including tight and confined spaces.
Occasionally remains in a stationary position, often standing or sitting for prolonged periods.
The person in this position needs to occasionally move about inside the office to accomplish tasks.
Must be able to assess the accuracy, neatness, and thoroughness of the work assigned.
Occasionally exposed to outdoor elements such as precipitation and wind.
Occasionally has to work around noisy environments.
Sedentary work that primarily involves sitting/standing.
Auto-ApplySpecialist, Payment Services
Member service representative job in Indianapolis, IN
PRIMARY PURPOSE:
This position is responsible for the performance of various cash management and payment services functions on behalf of all Simon entities. This may include a combination or specified task related to Payment Services P2P review, invoice manual entry, vendor maintenance, travel related transactions, check cutting, the PCard/Virtual Card transactions, and/or ACH NACHA file processes. This position reports to the Manager, Payment Services and typically interacts with other functional areas of Treasury & Capital Markets, Accounting, Tax, Receivables, Procurement, and Audit. The specialist must have good communication skills, oral and written, with the ability to interact effectively with the aforementioned areas, as well as executive management.
PRINCIPAL RESPONSIBILITIES (Includes a combination or specifically identified duties from the following):
P2P Process: Complete the assigned audits, returns and cancellations of electronic invoices as well as answer any payment questions that arise for assigned properties in accordance with company policy
Manual Entry: Review manually coded/approved invoices for proper approval per the corporate spending policy and manually enter the invoices into JDE accurately and timely
Vendor Maintenance Coordination: Confirm proper documentation is received for all vendors and that each is setup and maintained within JDE per the requests received from other departments/entities and within legal compliance
Travel Related Transactions: Complete all assigned tasks related to the ordering, auditing, and payment of the company travel card, as well as working directly with the third party provider of the travel card and expense reporting system to resolve any issues
Payment Processes: Complete the check cutting process as scheduled. Send the company's virtual payment file daily. Write the ACH NACHA file daily and verify totals for automated processing
PCard/Virtual Card Process: Complete all assigned tasks related to the ordering, auditing, payment and reconciliation of the company PCard/Virtual Card programs, as well as, working directly with the third party provider to resolve any issues
ACH file load: Assimilate various approved preformatted excel files to upload into a single NACHA file to be sent to the bank daily; vet various errors to assure that file is accepted by bank and integrates properly to JDE
Ensure job related policies and procedures are followed; take an active approach to monitor for and communicate needed policy updates to management
Assume a proactive role in protecting company assets at all times
Monitor duties to assign priority to comply with both external and internal deadlines
Assist in departmental wide projects, initiatives and reporting requirements
Concentrate on supplying excellent customer service
MINIMUM JOB REQUIREMENTS:
Three to five years of demonstrated Payment Services or Treasury Management experience preferred or a bachelor's degree in finance or accounting
Highly motivated individual with an interest in Treasury Management and Payment Services
Prior use of P2P, expense reporting, electronic general ledger and banking software and systems given preference
Demonstrate mature conduct in high pressure and sensitive situations and the ability to multi-task and prioritize accordingly in a fast paced environment while keeping up with time sensitive information
Strong knowledge, flexibility and demonstrated competence in working with computers, databases, system applications, analytical and word processing software including Microsoft Office Suite as well as superior knowledge and skill using Excel
Excellent verbal and written communication skills with the ability to bring innovative analyses to the department
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Auto-ApplyClient Financial Service Rep
Member service representative job in Indianapolis, IN
Client Financial Services Representatives hold a key role in the Revenue Cycle. This position is responsible in managing all facets of insurance, client and grant billing, payment posting, charge follow up and customer service to include answering client inquiries.
Why Greenwood?
Greenwood offers the perfect balance of small-town charm and big-city convenience. Nestled just south of Indianapolis, this thriving community provides an exceptional quality of life with plenty to explore and enjoy:
Local Landmarks: Visit Freedom Springs Aquatic Park for summer fun, tour the historic Polk Community House, or discover unique finds at the Greenwood Park Mall.
Outdoor Escapes: Stroll through Craig Park, hike the scenic trails at Westside Park, or enjoy a peaceful picnic at City Center Park.
Culinary Delights: Indulge in Greenwood's growing food scene, from cozy cafes and locally-owned eateries to craft breweries and sweet shops.
Festivals and Community Events: Celebrate local culture at Freedom Festival, the Greenwood Farmers Market, or one of the many seasonal events held throughout the year.
Family-Friendly Amenities: Enjoy the Greenwood Community Center, kid-friendly parks, and excellent schools in a safe, welcoming environment.
With its affordable living, strong sense of community, and easy access to Indianapolis, Greenwood is a wonderful place to live, work, and grow
Essential Job Functions:
Assures coding is compliant with billing and coding guidelines and according to contract.
Submission of insurance claims to clearinghouse/Department of Mental Health or individual insurance companies electronically or via paper CMS-1500 form in a timely manner.
Follows up with insurance payers on unpaid, denied or rejected claims.
Manually enter charges in electronic health record.
Resolves issues and resubmits or appeals claims.
Utilize insurance websites, provider portals, send secure messages and make phone calls.
Prepare charge invoices for non-insurance payers.
Run reports.
Timely review and follow up to all insurance inquiries and correspondence.
Document procedure/processes.
Knowledge, Skills, and Abilities:
Experience or knowledge of insurance billing/collection practices, preferred.
Familiarity with CPT and ICD-10 coding.
Knowledge of EFTs, EOBs and basic understanding of medical and insurance terminology, preferred.
Strong communication skills and strong customer service skills.
Detail oriented and ability to prioritize work.
Perform tasks effectively and with accuracy.
Strong analytical skills.
Basic math and data entry typing skills, including 10 key.
Proficiency in Microsoft Word and Excel.
Ability to work both independently and as part of a team.
Positive, friendly, approachable disposition.
Ability to read and interpret policies and procedures and follow instruction.
Experience and Education Qualifications:
High school diploma or GED
Supervisory Requirements:
None
Employment Requirements:
Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
Completion of New Hire Orientation at the beginning of employment.
All training requirements including Relias at the beginning of employment and annually thereafter.
Current driver's license, acceptable driving record and current auto insurance.
Physical Requirements:
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Adult & Child Health is a Smoke and Tobacco Free Workplace.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Adult & Child Health is a Smoke and Tobacco Free Workplace.
Auto-ApplyFinancial Services Representative - State Farm Agent Team Member
Member service representative job in Indianapolis, IN
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Elizabeth Marshall State Farm is seeking a knowledgeable and customer-focused Financial Services Representative to join our team! This role is ideal for candidates with a financial industry background who are passionate about helping clients secure the right coverage for their needs.
Key Responsibilities:
Conduct policy reviews with existing customers to ensure they have proper liability coverage
Educate clients on auto and home optional coverage limits, discounts, life insurance, and disability insurance needs
Provide tailored financial solutions based on customer needs
Work with scheduled appointments (approximately 15 per week, booked by another team member)
Maintain professionalism and strong customer relationships
Qualifications:
Background or degree in insurance, banking, life insurance, health insurance, or related financial services preferred.
Ability to obtain both Property & Casualty and Life & Health insurance licenses.
Strong communication and relationship-building skills.
Detail-oriented with a customer-first mindset.
Why Join Us?
Work with an established client baseno cold calling required
Supportive team environment with scheduled appointments
Opportunity to make a meaningful impact on clients financial security
Open to Full-Time or Part-Time (benefits will vary with PT positions)
If you're a motivated financial professional looking to grow your career in insurance and financial services, wed love to hear from you!
IN-Financial Services Sales Representative (1099)
Member service representative job in Indianapolis, IN
Financial Services Sales Representative (1099)-Indianapolis, IN
Part-Time or Full-Time | Flexible Schedule | Unlimited Earning Potential!!!
Take control of your career and income while helping families achieve financial freedom. Cameron Howell & Associates-Primerica Financial Services is seeking motivated individuals ready for a career change or supplemental income. This role is perfect for teachers, nurses, retail professionals, or anyone looking to start fresh with a flexible, entrepreneurial opportunity.
What Youll Do
Connect with individuals and families to provide financial solutions
Provide education on life insurance, investments, and retirement planning
Grow your business through referrals, networking, and community engagement
Participate in training and mentorship programs to earn professional licenses
What We Offer
Flexible schedule with part-time or full-time options
Unlimited income potential based on performance
Comprehensive training and licensing support
Career advancement opportunities within a nationwide organization
Supportive team environment focused on growth and impact
Who You Are
Self-motivated and entrepreneurial
Passionate about helping others and building relationships
No prior financial experience required
Start building your business, impacting lives, and achieving financial freedom with Cameron Howell & Associates-Primerica Financial Services.
Financial Services Representative (Overstaff)
Member service representative job in Indianapolis, IN
World Finance, a five-time winner of the Top Workplaces USA award and Newsweek's America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We're seeking an Overstaff Financial Services Representative to join our dynamic team and support multiple branches as needed. In this role, you'll step in where you're most needed, providing exceptional service, building relationships with customers, and helping them achieve their financial goals. As an Overstaff FSR, you're a flexible problem-solver, a trusted team player, and the welcoming face of World Finance wherever you go.
The Overstaff Financial Services Representative (FSR) provides critical onsite support to multiple branch locations within an assigned region. This position assists Branch Managers in maintaining smooth operations, delivering exceptional customer service, and ensuring branches meet growth goals. The Overstaff FSR steps in where needed to uphold company standards, provide seamless customer experiences, and strengthen branch performance.
Hourly Pay: $16-$18
What You'll Do:
Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions.
Guide customers toward upward credit mobility through responsible financial choices.
Deliver top-tier customer service by assisting with questions, concerns, and available products.
Process and prepare loan applications, documents, and renewals accurately.
Take and process customer payments.
Prepare and execute loan closings on current and renewal loans.
Balance assigned cash drawer daily and ensure all transactions are accurate.
Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
Maintain strong customer relationships and represent the company's values in every branch supported.
Collaborate with Branch Managers and team members to meet performance goals.
Other duties include but are not limited to:
Calling approved and unmade applications to close loans daily.
Supporting tax services and helping build tax clientele.
Sending complete and accurate credit denial letters within 30 days from the date of application.
Paying branch expenses as instructed by the Branch Manager.
Travel Requirements & Coverage Area:
Reliable transportation for daily travel to assigned branches and bank deposits.
Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager.
Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable.
Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.
Experience That Will WOW Us!
Demonstrated self-confidence, organization, and adaptability.
A history of kindness, compassion, and helping others succeed.
A mindset focused on quality, problem-solving, and openness to new ideas.
Team-oriented approach - willing to pitch in, learn, and lead by example.
Basic computer proficiency and comfort learning new systems.
Valid driver's license and access to a dependable vehicle.
Why World?
Growth-minded culture: 80% of our Financial Services Representatives are promoted to management.
Proven career paths: 75% of our Operations Executives began in similar roles.
Community connection: Paid volunteer hours each year to give back.
Comprehensive benefits: Health, dental, vision, and life insurance available to full-time team members beginning the 1st of the month following 30 days.
Work-life balance: Paid holidays, vacation time, and 401(k) with company match.
Belonging & purpose: Join a team built on respect, collaboration, and genuine care.
Be home for dinner: Your life outside of work is a priority.
Make an impact: Help customers build stronger financial futures every day.
Who Is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We champion financial wellness and celebrate the hundreds of thousands of customers achieving better credit each year. Based in Greenville, SC, World serves over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we're proud to be the financial partner with heart - offering customer-focused service rooted in teamwork, community, and care.
Physical Demands and Working Conditions:
Frequently stationary with regular movement throughout office environments.
Occasional climbing, kneeling, bending, twisting, and reaching.
Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force.
Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
Fast-paced, high-demand environment requiring professionalism and adaptability.
Frequent travel to branch locations; may include extended hours, evenings, or weekends.
Standard indoor office settings with typical noise, lighting, and temperature.
Frequent customer and coworker interaction; must communicate clearly and professionally.
Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice as business needs evolve.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
Auto-ApplyFinancial Services Representative (retirement planning)
Member service representative job in Carmel, IN
Job DescriptionDescription:
Are you driven by a highly competitive compensation structure, while serving your community and helping others? Is securing your financial independence and inspiring others to do the same important to you?
Are you a competitive person who loves to win?
Whether you are new to insurance sales or an experienced financial professional looking to accelerate your career, joining Adam Jurs State Farm at one of our two locations in Carmel, or Greenfield, will help you start the career you deserve. Make a difference in your community by guiding people through their retirement needs and situations. In this role, you will assess clients' financial needs, provide life and health insurance recommendations, and deliver exceptional customer service.
This role is not like the others. You will learn from one of the top Agents in the Country and will be given all of the tools needed to be successful. Your compensation will be based on your performance. Leads will be given, as well as we will teach you how to prospect appropriately, with no gimmicks or 'buy your own leads'!
1st year: $65000 - $85,000
3rd year: $85,000 - $125,000
5th year: $150+k+
Requirements:
As an Agent Team Member, you will receive...
Simple IRA 401K Salary plus commission/bonus
Health benefits Paid time off (vacation and personal/sick days)
Flexible hours
Comprehensive on-the-job training
Get paid to learn
Base plus commission plan
Growth potential/Opportunity for advancement within my agency
RESPONSIBILITIES:
Prospect, acquire, service and develop existing and new financial service business
QUALIFICATIONS:
Must be willing, or already have obtained your IN Life & Health Insurance License.
Licensing for new Industry hires will be paid for
Must be willing to learn our proven needs-based system and sell with the utmost integrity at all times
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Full or Part-Time Daytime Customer Service Team Member (Monday-Friday) 22
Member service representative job in Plainfield, IN
Full-Time or Part-Time Day Team Member At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” As a daytime Customer Service Team Member, you will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!
What you'll do at Crew:
Smile! •
Work daytime hours, Monday-Friday
Live our #1 Value of Safety
WOW! Customers
Service advise and load customers
Ensure industry-leading quality for our customers
Help maintain a park-like environment (inside and outside)
Crew's commitments to you:
$15 - $16 per hour + incentive pay
Daily pay options available at no cost to you
Paid Time Off + 6 paid holidays each year (Full Time only)
Free carwashes, naturally •
Flexible schedules
Industry-leading training
Tuition reimbursement
Group health, dental, and vision (Full Time only)
401K with company match
Crew's expectations:
Must be at least 16 years old
No prior work experience is required
Work a minimum of 20 hours per week as part-time or 30 hours per week as full-time
Have the ability to work during the hours of 7AM- 4PM in a fast-paced operations environment
Be able to stand for extended periods of time (up to 8+ hours per day)
Be able to hustle with a sense of urgency
Be able to reach, twist, kneel, squat, run, and/or jump
Be able to push/pull drums and materials with the appropriate equipment
Be comfortable working near/around moving mechanical parts
Be able to climb ladders, scaffolds, and platforms
Be able to lift or move a minimum of 25 pounds
Be able to operate and utilize electronic devices
Be able to withstand extended exposure to all weather extremes
We're really in the people business, we just happen to wash cars!
Technical Services Representative - Weekend Shift (Friday - Tuesday 2200 to 0830)
Member service representative job in Bloomington, IN
Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing Organization, partnering with pharmaceutical and biotech companies to bring their sterile injectable products to market. With facilities in Bloomington, Indiana, US and Halle/Westfalen, Germany, we offer a wide range of delivery systems including pre-filled syringes, liquid/lyophilized vials, diluents for reconstitution, powder-filled vials and sterile crystallization.
Our product types include biologics and small molecules, cytotoxics, highly potent compounds, diluents for reconstitution and vaccines - which are all directly injected into patients worldwide. As such, there is a strong emphasis on quality and continuous improvement at Simtra. We hold ourselves to the highest quality and regulatory standards.
While our primary focus is cGMP manufacturing, we offer many support services including formulation and development, lyophilization optimization, global regulatory support and secondary packaging.
Our teams are driven to help clients scale, innovate and bring life-changing medicines to patients worldwide.
Why join Team Simtra? Because we:
Make it HAPPEN - We bring a growth mindset to every opportunity, developing new skillsets and exceeding our expectations and those of our customers.
Make it TOGETHER - We work as one, respecting each voice and tapping into our unique strengths across teams-so we can solve problems in new ways.
Make it RIGHT - We hold ourselves to a high standard of excellence, fulfilling our commitments to the customer, their patients, and our team members.
Make it COUNT - We take pride in our day-to-day work, knowing the impact we make - taking on challenges big and small to improve patient health.
This role:
The Technical Services Representative is a member of the Technical Transfer Team that provides onsite support to manufacturing. This position is 100% onsite at the Bloomington facility and reports to the Sr. Manager, Technical Transfer.
The responsibilities:
Responsible for making and delivering accurate and timely decisions pertaining to projects, questions, and requests
Escalates issues to impacted departmental manager, project owner, and/or Director as necessary for corrective action implementation
Partners with Quality Assurance Associate, Quality Control Representative and Manufacturing Representative to coordinate projects, provide support, align facility representation, and provide consistent information
Non-conformance report writing with assistance
Filter troubleshooting and testing
Ability to provide expertise in aseptic processing
Capable of evaluating product impact and responsible for advising if product meets release criteria per regulatory constraints
Understands the technical requirements of each project
Understands the Master Batch Record (MBR), Quality Control Master Document (QCMD), Regulatory and Procedural requirements that govern the client/company relationship and product
Required qualifications:
BS/BA degree, preferably in the science or engineering field
Knowledge of quality operating procedures, quality and regulatory requirements pertinent to pharmaceutical, biological and biochemical quality
Knowledge of systems and equipment - including scales, mixing systems and mixing monitoring methods, aseptic formulations, fill volume limit setting, disposable formulation technology, homogeneity testing, control charting, identification and response to trends
Ability to be a self-starter and work independently on projects and tasks
Ability to use critical & creative thinking and problem-solving skills
Ability to write and perform Technical Services Studies (TSS)
Strong communication skills, both written and verbal, with the ability to interact with many functions and levels across the organization
Strong organizational skills (attention to detail) and collaboration skills with the ability to meet tight deadlines and manage multiple projects
Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook) and MiniTab
Ability to use and understand enterprise software (i.e., JDE, BPLM, Pilgrim, Trackwise, etc.)
Physical / safety requirements:
Duties may require overtime work, including nights and weekends
Position may require sitting or standing for long periods of time in a classified environment
Ability to qualify for Grades A, B, and C areas
In return, you'll be eligible for [1]:
Day One Benefits
Medical & Dental Coverage
Flexible Spending Accounts
Life and AD&D Insurance
Supplemental Life Insurance
Spouse Life Insurance
Child Life Insurance
Short and Long-Term Disability Insurance
401(k) Retirement Savings Plan with Company Match
Time Off Program
Paid Holidays
Paid Time Off
Paid Parental Leave and more
Adoption Reimbursement Program
Education Assistance Program
Employee Assistance Program
Employee Ownership Plan
Additional Benefits
Voluntary Insurance Benefits
Vision Coverage
Accident
Critical Illness
Hospital Indemnity Insurance
Identity Theft Protection
Legal and more
Onsite Campus Amenities
Workout Facility
Cafeteria
Credit Union
[1] Current benefit offerings are in effect through 12/31/25
Disclaimer
This job description is intended to provide the minimum knowledge, skills and abilities necessary to perform the job. It may not be inclusive of all the duties and responsibilities of the job. Simtra reserves the right to make modifications based on business requirements.
Equal Employment Opportunity
Simtra is proud to be an equal opportunity employer. Simtra evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Data Privacy
To learn more about Simtra's approach to data privacy, please review the Simtra Recruitment Platform Global Privacy Policy: **********************************
Auto-ApplyCommercial Services Officer
Member service representative job in Fishers, IN
Job Description Education
A B.S or B.A degree in a related field normally required; specialized banking education and training.
Experience
A minimum of five (5) years of experience in related positions normally required.
Preferred Skills
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal relations, communicative, and sales skills.
A thorough knowledge of the features and benefits of all bank commercial products and services.
A working knowledge of bank operating policies and procedures which impact commercial services.
Valid driver's license.
Role and Responsibilities
Responsible for developing and managing the commercial and industrial loan relationships; achieving customer service goals as established in the Commercial Services Department's annual operating plan.
Essential Duties
Develops and manages the commercial and industrial loan relationships which are typically the largest and most complex by performing the following:
Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity to be integrated with the Commercial Services Department's annual marketing/sales plan.
Solicits new business from present and prospective customers; interviews applicants; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities.
Provides sales information on a timely basis in order that this information may be included as part of customer service and sales performance reports.
Monitors individual sales performance versus objectives on a regular basis; discusses performance with appropriate supervisor on a frequent basis.
Serves as a member of the bank's sales team, e.g., Sales Managers; makes group sales calls where these types of calls will improve the opportunity for new business development.
Maintains a thorough knowledge of the features and benefits of all bank commercial products and services in order to ascertain customer needs and to sell in conjunction with these needs.
Collects and analyzes financial, credit, and related information; provides direct service to commercial customers of the bank with respect to deposit, loan, and other miscellaneous products and services; approves or rejects loan applications within individual lending authority; negotiates provisions and structures of loans.
Makes presentations to appropriate loan committee.
Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems including loan policy.
Maintains a working knowledge of bank operating policies and procedures which impact commercial services.
Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers.
Monitors loan repayment activities.
2. Jointly establishes annual quantitative customer service and sales objectives with assigned supervisor; this activity to be integrated with the Commercial Services Department's annual operating plan.
3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.
4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
5. Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.
6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; complies information as necessary or as directed and provides date to appropriate bank personnel.
7. Responds to inquiries relating to his/her particular area, or to requests from other bank personnel, customers, etc., within given time frames and within established policy.
8. Maintains appropriate records and provides assigned reports.
9. Actively participates in community activities in a manner which reflects favorably on the bank.
Ancillary Duties
1. May attend sales and trade meetings as a bank representative to develop new business and to gain information and leads on new business relationships.
2.Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances.
Physical Requirements
Occasionally ascends/descends stairs to move through the different floors of the location.
Occasionally positions self to accomplish tasks in various environments including tight and confined spaces.
Occasionally remains in a stationary position, often standing or sitting for prolonged periods.
The person in this position needs to occasionally move about inside the office to accomplish tasks.
Must be able to assess the accuracy, neatness, and thoroughness of the work assigned.
Occasionally exposed to outdoor elements such as precipitation and wind.
Occasionally has to work around noisy environments.
Sedentary work that primarily involves sitting/standing.
Financial Services Representative (Overstaff)
Member service representative job in Bloomington, IN
World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial Services Representative (Overstaff) is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $16 - $19
What you'll do:
Guide customers toward upward credit mobility through good financial choices.
Provide top-tier customer service, assisting customers with questions, concerns, and products.
Process and prepare loan applications.
Take and process payments.
Prepare loan documents and execute loan closing on current renewal loans.
Balance assigned cash drawer daily.
Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
Maintain strong customer relationships and build community within your branch.
Other duties include but are not limited to:
Call approved and unmade applications to close loans daily.
Help build tax clientele and provide tax services.
Send complete and accurate credit denial letters within 30 days from the date of application.
Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
Must be able to demonstrate self-confidence and organizational skills.
A history of choosing kindness, showing compassion, and helping others.
The willingness to seek quality-driven solutions and embrace new ideas.
Absolute team player - pitching in when needed and accepting help, too.
To perform this job successfully, an employee must have basic computer skills.
A valid driver's license & access to a dependable vehicle.
Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.
Why World?
We hire from within: we want to see you grow and climb in this company.
Each year, we promote 80% of Financial Services Reps to management.
75% of World's Operations Executives moved up from a similar role.
We pay you to give back: employees get paid volunteer hours each year.
Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
Paid holidays, vacation time, and a 401(k) plan (including company match).
Be part of a team with clear values, strong community, and a sense of belonging.
We'll get you home for dinner: your life outside of work is priority #1
You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care.
Physical Demands and Working Conditions:
• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
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