Customer Accounts Advisor
Member Service Representative Job 27 miles from Hamden
Hiring Range Minimum to Maximum: $16.25 to $17.00
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
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Pharmacy Customer Service Associate
Member Service Representative Job 22 miles from Hamden
Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
$17.35 - $19 / Hourly
Basic Qualifications
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs.
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Client Service Representative II
Member Service Representative Job 36 miles from Hamden
US-CT-Simsbury Type: Full-Time # of Openings: 1 CT - Simsbury-Ensign-MS About the Role
Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Copy/Print Production/Copy Center:
-Responsible for prompt and accurate reproduction of all print requests.
-Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
-Receives, logs, delivers and tracks all activity for reporting purposes.
-Responds to customer requests.
-Performs routine upkeep and basic maintenance of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
-Performs daily convenience care functions as needed.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
Shipping/Receiving:
-Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
-Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
-Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Requires driving between multiple client locations (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
We are providing the anticipated rate for this role: $17.20 - $23.37 hourly.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#LI-RH1 #PM20
PIc109d5cb2c2c-26***********1
Customer Service Representative
Member Service Representative Job 4 miles from Hamden
Our client is seeking an entry-level Customer Service Representative for a growing appliance company in lower New Haven County.
Responsibilities include:
Answer inbound and outbound customer calls in a professional and timely manner.
Schedule appointments and coordinate with service teams to meet customer needs.
Accurately document customer interactions and ensure customer information is up to date in the database.
This role contains wonderful growth opportunities and the opportunity to work with a dynamic organization! Salary expectations will be $23/hr + benefits! Spanish fluency is a plus.
Customer Service Representative
Member Service Representative Job 6 miles from Hamden
MedXwaste.com, based in West Haven, CT, specializes in healthcare waste management, compliance services, paper shredding, hard drive destruction, and product destruction. With a focus on environmental responsibility and safety, we provide a comprehensive range of waste management solutions.
Role Description
We are seeking a detail-oriented Bookkeeper/Customer Service Representative to join our team. This dual role will involve managing financial records and providing exceptional customer service to our clients. The ideal candidate will be organized, proactive, and possess strong communication skills.
Key Responsibilities:
Bookkeeping:
Maintain accurate financial records, including accounts payable and receivable.
Prepare and process invoices, receipts, and payments.
Assist with reconciliation
Assist with budget preparation and financial forecasting.
Customer Service:
Serve as the first point of contact for customer inquiries via phone & email
Provide information about services, resolving issues in a timely manner.
Work with dispatcher to create customer schedules
Maintain customer records and update information in our software
Collaborate with other departments to address customer needs and concerns.
Follow up with customers to ensure satisfaction and retention.
Qualifications:
Proven experience in bookkeeping or accounting, preferably in a similar role.
Strong customer service skills with a friendly and professional demeanor.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
High school diploma required; associate degree in accounting or related field preferred.
Customer Service Representative
Member Service Representative Job 40 miles from Hamden
About Triangle Services: Triangle Services is a family owned and operated business that provides printing, facilities and aviation management services for Fortune 500 companies and local businesses. Our winning team has a service record spanning over sixty years of excellence & success. Triangle Services has some of the industry's most dedicated service professionals across North America. We fuel working class communities with a sense of pride, security, and professionalism.
Our average employee tenure rate is well over the industry average. Every day, hundreds of our clients depend on our team nationwide. Our customers count on us to be exceptional for them, and that's why we put so much effort into training and growing our people. We take care of our own. They take care of our clients in return.
Values: Live by and lead through our cultural values of Safety, Integrity, Innovation, Communication and Care
Triangle Services Division, Century Direct, located in Islandia, NY, is a printer/mailer business specializing in data management, data processing and personalized printing.
We have an exceptional opportunity for a:
Customer Service Representative
Seeking individual with 3+ years' experience in Direct Mail / Print Production Customer Service. Complete hands-on responsibility for account service and production management for multiple direct mail accounts, consisting of end-to-end campaign planning and execution in the following areas: digital, bindery/finishing, data processing, personalization, lettershop services and postal regulations. Must be able to recognize and balance client needs for quality, schedule/on time delivery and budget.
Qualifications /Responsibilities include:
-*Must have CSR experience in the direct mail/print production industry.*
-Ability to communicate and work effectively with Client's and Marketing partners and proactively present production solutions.
-Solid planning and organizational skills. Must develop campaign schedules, monitor them throughout the production cycle and communicate changes/issues in a timely manner.
-Direct experience managing letter shop/mailing service process, including data processing, personalization, quality control checks, inventory management and postal reconciliation.
-Ability to review new package specifications with client's creative teams at every phase in the process and provide paper, format, manufacturing and postage recommendations for cost efficiencies.
-Proficient in MS Office programs.
-Detail oriented, organized with strong math and problem-solving skills.
-College degree is a plus but not required.
Job Type: Full-time
Salary: $58k plus (Commensurate with experience)
Financial Services Representative
Member Service Representative Job 11 miles from Hamden
About the job
Begin a career that allows you to leverage your personal drive, your people skills, and your commitment to helping others. As a Financial Services Representative with Barnum Financial Group, you'll develop the knowledge and skills needed to provide important financial guidance to people looking to protect and build their wealth.
We provide a powerful combination of support including:
our extensive training program, Advisor Pro.
personal coaching from proven winners
customized marketing support to help you acquire clients and build your brand
access to a broad range of products to meet client needs
tools to manage your practice and support the sales process
Duties and responsibilities:
Prospecting, networking and obtaining clients through various methods and strategies.
Participate in our state of the art Advisor Pro Training program.
Developing and maintaining long-term relationships with clients.
Providing financial solutions for clients through fact gathering and needs analyses.
Expanding personal knowledge and skills through ongoing professional development and joint work with fellow associates.
Qualifications
Strong interpersonal, organizational and communication skills.
Self-starter who is goal oriented
Team player with a hearty work ethic
BA, BS, and/or Graduate Degree or equivalent work experience
Call Center Rep
Member Service Representative Job In Hamden, CT
Ultimate Staffing is looking for great Customer Service Representatives to work in a call center environment.
We service many clients in a broad variety of industries that are in need of strong Customer Service Representatives. A successful candidate in this position will have a minimum of 2 years prior experience in a customer service position. The ability to multi task and have strong attention to detail is imperative to being a successful and effective member of the customer service team.
What's in it for you?
Weekly pay
Up to $18/hr
Medical benefits offered
Responsibilities:
Handle high volume of incoming calls
Assist customer in a polite and friendly manner
Create purchase orders, update client information in system
Manage client accounts and support in technical issues
Resolve any client and customer inquiries and complaints in a timely manner
Update internal databases while fielding calls from customers and/or clients
Answer pertinent questions as best to your ability to service the caller
Requirements:
Minimum of 2 years experience in customer service setting
Strong communication both written and verbal
Good customer service skills
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Domestic/Export Logistics
Member Service Representative Job 15 miles from Hamden
About AXEL:
Axel Plastics Research Laboratories (AXEL) is a U.S. based manufacturer of proprietary mold releases and process aid additives. AXEL also provides formulated mold releases for decorative laminates, concrete, abrasives and other markets.
AXEL is a privately held company that recently celebrated its 82nd year in its third generation of family ownership and operation. The business is registered to the ISO 9001:2015 Quality System. Its products are fully compliant with REACH and major worldwide regulatory requirements. AXEL serves the global market through direct sales and a network of stocking distributors and technically trained representatives.
About this role:
In this role you will be responsible for supporting customer service team in getting orders entered and shipping throughout the world on-time and providing excellent customer service to customers inside and outside the organization.
Responsibilities:
Order Entry into ERP software and completion of daily ship lists and distribution to other departments.
Coordination of shipping schedules with the Plant to ensure all deliveries can be met.
Allocation of products ensuring correct products are allocation in the correct order.
Obtaining competitive freight rates from forwarders.
Scheduling truck pickups for on time shipments.
Completing and sending all required paperwork (MSDS, COA, NAFTA, SDS) both domestically and internationally.
Invoicing of shipped orders and follow up with customers.
Deliver excellent customer support and satisfaction.
Ensure timely follow-up on customer requests and questions.
Check and approve freight invoices.
Qualifications:
Must have domestic and export shipping experience.
Hazmat experience, Certification desired but not required.
3+ years of Customer Service experience in Manufacturing.
Highly effective interpersonal and communication skills.
Ability to read and interpret documents such as procedure manuals, work instructions, customer orders.
Willingness to learn and maintain a working knowledge of company products.
Must be proficient with current software packages such as Microsoft Office. Must be able to learn Datacor MRP system.
Problem solving, ability to work independently, multi-task and time management is essential to success.
Customer service focus - understand the need, solve problems and respond in an efficient timely manner.
Other Skills:
A positive professional attitude
Self-motivated
Enthusiastic team player
Exhibit a sense of urgency
Organizational, planning and time management skills
Excellent problem-solving skills
Accountability
Attention to detail
Upholds organizational Core Values
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Administrative Assistant Senior Representative
Member Service Representative Job 35 miles from Hamden
Immediate need for a talented Administrative Assistant Senior Representative. This is a 03+months contract opportunity with long-term potential and is located in Bloomfield, CT (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-55759
Pay Range: $27 - $28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Provides administrative support, with the majority of duties being high level administrative tasks, which may include planning/coordinating large events, meetings or conferences, screening inquiries or complaints as well as projects, and space planning.
Performs budget preparation, scheduling, reporting and tracking information, a wide variety of complex typing functions, as well as editing and composing correspondence.
Work requires initiative and judgment in making decisions and knowledge of department and company policies and procedures.
Typically supports Principals, Senior Principals, Directors, Senior Directors, or Managing Directors.
Key Requirements and Technology Experience:
Key Skills: Administrative duties, managing coference room, meetings scheduling .
Client specific software to be trained upon start of assignment .
Microsoft Office experience with intermediate functions .
Bachelors preferred but not required .
Minimum 4 years experience in a corporate environment .
Our client is a leading Healthcare and Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Customer Consultant I - 19 hours
Member Service Representative Job 10 miles from Hamden
Schedule
M/T/W/F 2:45p - 8p Key Result Areas
· Maintain safety and security of financial information
· Transaction and operational accuracy and efficiency
· Highly responsive to customers' needs
· Friendly, personalized customer service
Scope of Job
Extend excellent customer service to customers and process customer transactions and consultation via video and telephones. Cross sell bank products and be able to explain features and benefits.
Essential Functions -
may include, but are not limited to:
· Employee is required to attend work as scheduled
· Ensure company service standards are achieved in area of responsibility
· Project a positive and highly professional image of the Bank by providing high quality customer service via video
· Ability to multitask and complete all tasks efficiently
· Excellent customer service skills via video and telephone as well as following all regulations to avoid loss or fraudulent transactions
· Accurately process customer's transactions and balance own terminal
· Cross sell bank products and be able to explain features and benefits
· Assist customers with their financial transactions accurately and efficiently
· Respond to customer inquiries for information and help to resolve customer questions/issues in a courteous and timely manner
· Receive, verify and process through the PC customer transactions
· Recognize and properly report any and all fraudulent, counterfeit or suspicious activity by customers or employees to the security department
· Verify specific customer information to ensure accurate processing and to prevent misuse or intentional fraud
· Accurately balance daily work.
Compliance
· knowledge of Bank policies and procedures, State and Federal laws and regulations
· responsible for compliance regulations related to this position and receiving appropriate training including but not limited to:
Annually
Ø Bank Secrecy Act (BSA) and others
Other Functions
· Ensure activities within assigned functional area of responsibility are in compliance with Bank policy, and State and Federal Regulations
· Perform other duties as required
The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.
Education and Experience
High School diploma required. A minimum of one year teller experience, or some comparable combination of education and experience.
Equipment and Software
Ability to operate personal teller, teller terminal, typewriter, alarm system, fax machine, personal computer, calculator, photocopier, telephone, currently used Bank hardware/software.
Physical Qualifications
· Work within one building primarily with only occasional reason to travel or be outside on business
· Ability to sit for long periods of time and/or stand in an erect position
· Ability to manipulate small objects precisely by whatever means
· Ability to express / exchange ideas by means of the spoken word, both speak and hear
· Ability to be subject to substantial repetitive motions of the body or its parts
· Ability to lift up to 10 pounds occasionally and/or a negligible amount of lifting frequently or constantly to move objects
· Ability to be confined in a workstation for long periods of time.
Other Qualifications
· Pleasant and courteous
· Knowledge of Bank products and services and Bank policies and procedures
· ability to add, subtract, multiply, and divide all units of measure; to perform the four operations with common decimals and fractions; to perform arithmetic operations involving all American monetary units
· ability to perform repetitive work, to continuously perform the same work according to set procedures, sequence or pace
· ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
· ability to exchange information with others clearly and concisely; to present ideas, facts, and technical information
· ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive to others
· ability to receive guidance and supervision; follow work rules, work procedures; meet deadlines, punctuality and attendance standards, etc.
Consider this description the foundation of your job, not its boundaries. Expect to participate in training sessions and activities not described here which enhance the quality of service to the customer.
Schedule
M/T/W/F 2:45p - 8p
Customer Retention Sales Specialist
Member Service Representative Job 7 miles from Hamden
This position is hybrid and will require the employee to be within commutable distance to our Corporate Headquarters (Orange, CT)
Seeking dynamic individuals for the role of Retention Sales Specialist! Handle retention calls, resolve policy holder issues, and prepare for a rewarding career in insurance services. Join our team today!
What do we do?
We pride ourselves in taking time to educate our members on the value of the Family Security Plan in order to ensure our policy holders are adequately covered.
We offer affordable solutions and make recommendations that make sense for those we serve.
We have a compassionate, caring, and diverse team of Retention Specialists who work well together in an open environment along with supportive and encouraging leadership.
We believe in growing and promoting our employees to the next level.
What's in it for you?
Great corporate office experience, opportunities to learn new skills, and perfect the skills you already have!
This role has a base pay
plus
incentives, bonuses, profit share, paid holidays, paid time off, all expenses paid award trips, and excellent benefits.
Annual income potential of $40,000+ along with uncapped commission to earn even more!
$22.75/hour base pay
This position is a fit for you, if you:
Are driven and goal oriented
Are technologically savvy
Have a high level of integrity with the desire to help others
Are coachable
Are positive
Are resilient
What experience/skills contribute to a successful Customer Solutions Specialist?
Life and Health License is required.
1-2 years' of experience working in a call center environment (required)
1-3 years of sales experience.
What responsibilities are included in a typical day-to-day for a Customer Solutions Specialist?
Answering all incoming retention calls efficiently and accurately.
Maintaining daily department close ratios.
Efficiently using all systems related to providing service.
Offering members alternative, future payment methods when necessary.
Identifying and maximizing referral opportunities.
Researching and resolving policy holder issues, and driving resolution to avoid escalation.
Entering data and other relevant information into call center database.
Identifying opportunities to transfer to licensed sales agents for additional benefits.
Customer Success Consultant
Member Service Representative Job 31 miles from Hamden
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$70,287.00 - $93,713.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$73,805.00 - $98,406.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$77,322.00 - $103,089.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (***************************************************
+ Bonus Structure
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 336832
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
02/15/2025
Member Service Rep-(Universal Banker)
Member Service Representative Job 15 miles from Hamden
Why Join the Sikorsky Credit Union Team? Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 5 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!
If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.
Working at Sikorsky Credit Union has its benefits. You'll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.
General Summary :
The Member Service Representative provides excellent member service by accurately processing a broad variety of transactions while building and maintaining positive relationships with members. This person also educates, recommends and offers products and services that may be beneficial to our members.
Key Essential Responsibilities:
Accurately processes a broad variety of transactions while providing excellent member service in a timely manner.
Accountable for achieving all branch and individual production goals established by senior management, including but not limited to: increasing membership, opening and servicing new and existing accounts, originating and closing home loan/consumer loan applications (home equity, auto, personal, credit card, etc.). Cross-sells other Credit Union products and services.
Assists tellers with complex transactions as directed by Lead Teller/Branch Management.
Serves as back up to staff in different branch locations when necessary.
Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrates the Credit Union's core values of Service, Teamwork, Integrity and Responsibility.
Keeps abreast of industry developments including, but not limited to, changes in regulation and technology.
Ensures adherence to company policies and procedures and Banking/Credit Union regulations.
Performs additional duties as required.
Essential Skills, Knowledge and Requirements :
High School Diploma or equivalent. Some college coursework is preferred.
1-2 years of experience working as a Teller.
Knowledge of banking products and services with extensive knowledge of Credit Union products and services. Strong desire to achieve branch production goals.
Excellent communication and interpersonal skills with keen attention to detail. Must be able to multitask and have strong mathematical skills.
Ability to travel up to 75%.
Computer experience.
Must obtain and maintain the following license/commission: (Obtained Within 90 Days)
NMLS Certification
Notary Public
State of CT Individual Producer License (Credit Insurance)
Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.
Member Service Representative
Member Service Representative Job 31 miles from Hamden
YMCA of Greater Hartford Job Description
Job Title: Member Services Representative
FLSA Status: Non-Exempt Job Grade:
Primary Department: Membership
Reports to: Membership Director
The YMCA of Greater Hartford is an association open to all committed to helping people reach their potential in spirit, mind, and body. Our commitment is based on the belief that the purpose of this three-fold development is to live out the values of Caring, Honest, Respect and Responsibility.
POSITION SUMMARY:
Under the guidance of the Membership Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.
ESSENTIAL FUNCTIONS:
Scans all membership ID cards.
Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc).
Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information.
Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods.
Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees.
Collect and process scholarship applications and be able to recognize pertinent paperwork.
Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.
Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns.
Open and close the facility according to established procedures.
Handle emergencies as they arise. Complete incident reports as required.
Assist in the training and development of new Membership Service Representatives staff - as needed and/or requested.
Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures.
Take responsibility at the beginning of the shift to check the staff communication log for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat.
Communicate pertinent information with the Membership Director and/or Executive Director
Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members.
Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations.
Attend all required staff meetings and trainings.
Handle additional tasks as they are needed.
QUALIFICATIONS:
Excellent interpersonal and problem solving skills.
Ability to connect with people of diverse backgrounds.
Previous customer service, sales or related experience.
Basic knowledge of computers.
Basic mathematical skills and able to handle
PHYSICAL REQUIREMENT:
Ability to walk, stand, and sit (including on the floor) for long periods of time.
Must be able to lift up to 50 pounds in weight.
Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency
Member Services Representative-New Britain
Member Service Representative Job 22 miles from Hamden
Job Details New Britain YMCA - New Britain, CT Part TimeDescription
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs. Promotes memberships, programs and events.
ESSENTIAL FUNCTIONS:
Provide excellent service and a welcoming environment to members, guests, and program participants;
Communicate effectively and courteously in all interactions;
Greet each person (by name if possible) who enters the reception area (or calls) with a friendly verbal greeting and a smile;
Answer and refer all incoming calls in a courteous manner (within 3 rings);
Multi-task, answer the phone while performing a variety of clerical duties and providing excellent service;
Perform various clerical duties including but not limited to signing up new members, enrolling members in programs, entering payments, generating receipts, and maintaining accurate and up to date records;
Be knowledgeable about Meriden-New Britain-Berlin YMCA memberships, programs, and events;
Sell memberships and promote Meriden-New Britain-Berlin YMCA programs;
Build relationships with members and help members connect with one another and to the Meriden-New Britain-Berlin YMCA;
Handle and resolve membership concerns and inform Member Service Desk Supervisor and Membership and Marketing Director about any problems or concerns;
Apply all Meriden-New Britain-Berlin YMCA policies dealing with member services;
Ensure all schedules, forms, flyers, packets and brochures located at the Member Service Desk are fully stocked and ready to hand out as needed;
Maintain confidentiality regarding members, participants, and Meriden-New Britain-Berlin YMCA business;
Inform your supervisor if you cannot make your shift and find a replacement if necessary;
Attend staff meetings and trainings as requested;
Follow all policies and procedures outlined by the Meriden-New Britain-Berlin YMCA;
Maintains cleanliness and organization of the lobby and member service desk areas;
All other duties as assigned.
YMCA COMPETENCIES (Organizational Leader):
Mission Advancement: Incorporates the Y's mission and values into the organization's vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.
Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.
Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.
Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Qualifications
QUALIFICATIONS:
Bachelor's degree in related field or equivalent.
One to two years related experience preferred
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Ability to work a flexible schedule that includes evening, weekend and “on call” assignments.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.
Member Service Representative - Bi-lingual Preferred (Danbury)
Member Service Representative Job 28 miles from Hamden
Mutual Security Credit Union
GENERAL FUNCTION
Proactively seek ways to develop and expand member relationships in order to contribute towards the branch success. Responsible for the accurate servicing of varied financial transactions for the membership.
MAJOR RESPONSIBILITIES
Embrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect and Commitment in an effort to promote professional growth and prosperity within the organization and the neighborhoods that we serve.
Welcome members to the Credit Union and provide routine information concerning services in accordance with Credit Union policies. Direct members to the appropriate department for specific information and service.
Provide members in person and by phone with services such as deposits, withdrawals, transfers, and balance information. Proactively educate members on utilizing available access channels (i.e., ATM, WEBLINE, Telephone and Mobile banking).
Transform service transactions to sales opportunities according to customer need and refer opportunities to partners (i.e., Mortgage/MFS) where appropriate.
Cross-sell all services of the Credit Union which benefit the member.
Responsible for reaching sales goal targets as required.
Balance vault, ATM, branch and all other end of day work.
Open new accounts.
Participate in various community functions to help promote the Credit Union's branding and community roots
Accurately maintain all items transacted, and balances to the daily MSR/Teller report and submit to accounting.
Answer member inquiries on general information regarding all Credit Union services and assist members in resolving account discrepancies.
Process payroll deductions and file maintenance on general accounts.
Maintain confidentiality of member accounts.
For the purpose of maintaining Credit Union goals, it is the responsibility of each employee to strive for the continuous quality improvement of processes and quality of service to internal and external customers.
Abide by all federal, state, and local laws including but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA).
NOTE
: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.
POSITION REQUIREMENTS
Requires the equivalent of a four-year high school education.
1+ years' sales/productivity experience.
Cash Handling Experience.
Basic mathematical skills required.
Ability to type and use general office machines including computer terminals.
Knowledge of MSR/Teller procedures, services for members, and credit union philosophy.
PHYSICAL AND MENTAL ABILITIES
Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
Sitting the majority of the time.
The ability to occasionally lift, push, pull or carry up to 10 pounds.
Occasional bending, squatting, twisting, climbing, reaching above, at or below shoulder level, and kneeling.
The ability to meet deadlines and maintain accuracy.
The ability to effectively interact with all personality types in stressful situations.
Excellent ability to communicate effectively.
Occasional travel required.
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Member Services Representative
Member Service Representative Job 42 miles from Hamden
*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member's accounts.
Assist in maintaining the neatness and cleanliness of the club.
Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Qualifications/Requirements
Customer service background preferred.
Must be 18 years of age or older.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent preferred.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will encounter toxic chemicals during shift.
Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
Why Join Planet Fitness?
Philosophy
We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).
Mission Statement At PF Supreme, we've worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits. Job Benefits include
Free Black Card gym membership.
Day, evening, or overnight shifts.
Career growth opportunities.
Discounts on merchandise sold at the club.
Benefits including: medical, 401k, and supplemental insurance.
Discounts on movie tickets, theme parks, hotels, attractions, and much more.
Compensation: $16.60 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Supreme Fitness Group, we've worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits. Job Benefits include:
Free Black Card gym membership at all in-network locations. Use of gym facilities and all Black Card amenities
Benefits including: medical, 401k, and supplemental insurance.
Discounts on merchandise sold at the club.
Discounts on movie tickets, theme parks, hotels, attractions, and more.
A fun, energetic work environment with a fast-growing organization.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Substitute Member Service Representative
Member Service Representative Job 28 miles from Hamden
Job Details Riverbrook Regional YMCA - Wilton, CT Part Time MarketingDescription
The Member Service Representative is responsible for carrying out services and functions related to member needs and satisfaction, accurately processing transactions and monitoring member/guest access to the Y.
The Member Service Representative has a major impact on the overall effectiveness with which the Riverbrook Regional YMCA accomplishes its goals and objectives in the community through:
Presenting a positive and welcoming attitude to everyone who comes to the Y for services, thereby creating good public relations and fostering the Y's role as a true community center.
Providing clear and thorough information on the Y's programs and services, thereby assisting the staff in effective program delivery to members.
Processing information and transactions efficiently and accurately so that members have a positive experience when enrolling for Y programs.
Offering assistance whenever possible to address members' needs, solve problems or transmit important information to the appropriate staff person, thereby making the Y better operationally.
ESSENTIAL FUNCTIONS:
Greet members/visitors as they enter building by being visible, either standing or sitting up behind the main desk or the courtesy desk
Greet members with a smile and by name (try to remember names)
Check membership cards at the courtesy desk for all members entering the Y. If a member is unhappy, they have to show their card please emphasize we do it for safety and security reasons (especially for the children)
Cooperate with and assist co-workers.
Depending on shift, open/close building and/or cash out the money drawer
Learn the proper use of the phone system and direct calls to the appropriate staff.
Answer the phone promptly and politely saying “Thank you for calling the Riverbrook Regional YMCA, this is ______, how may I help you?
Wear presentable attire along with your staff shirt and nametag each day, which will be provided for you (No Jeans, hats, bare midriffs, or cleavage)
Become familiar with the information contained in the program brochure, class index and revisions at front desk.
Ensure youth are properly signed in and signed out, ensure only authorized adults are allowed in the facility, etc.
Accurately use the Y computer systems, Daxko and Managed Access, consistent with Business Office procedures
Conduct building tours, give out tour packets and complete tour cards.
If you didn't sell a membership with a tour, please follow up w/ a phone call.
Report incidents or accidents immediately on the appropriate form.
Report maintenance issue verbally or in writing to Director of Buildings and Grounds or supervisor.
Have basic knowledge of security/alarm systems.
Ensure that your shift is covered in event of absence.
Attend all Member Service Staff Meetings
Keep the front desk area clean and in up-to-date and presentable order. Nothing should be on the counter. Make sure the cabinets behind the front desk are closed.
Other duties as required i.e., assist with mailings, make sure the front desk is stocked with supplies and ready for the next shift, sort mail, make copies of schedules, keep tour packets up to date, etc.
Be familiar with all the material in the Front Desk Handbook
Water & beverages are allowed at workstation.
All types of food NOT allowed at workstation; if hungry, please eat on your break time away from your workstation. (15-minute break if working 4 hours and 30-minute meal break if working more than 6 hours)
No reading of non-work-related materials at your workstation including personal business.
No use of the Internet or computer games on any of the computers.
If it is slow, please use the time to clean up all areas including the coffee bar or get to know the members by engaging in conversation with them. If there is more than one person working, one of you should walk around checking on the various areas of the Y.
No one should be behind the front desk except Member Service Reps. No Lifeguards or friends. If you are early and want to work, ask the person whose shift you will replace if they want to leave early.
No Personal calls or CELL phones at your workstation.
Adheres to policies and procedures related to boundaries with youth, managing high-risk activities and supervising youth.
Completes all required organizational trainings annually.
Reports suspicious or inappropriate behaviors and policy violations.
Follows mandated abuse reporting requirements.
This organization takes every allegation of abuse or misconduct seriously and will fully cooperate with the authorities to investigate all case of alleged abuse or misconduct. Employees and Volunteers shall cooperate with any external investigation by outside authorities or internal investigation conducted by the organization or persons given investigative authority by the organization.
An employee or volunteer's failure to cooperate with an investigation will result in disciplinary action up to and including termination of employment or dismissal from the organization.
This organization has zero tolerance for abuse and will not tolerate the mistreatment or abuse of consumers in its programs. Any mistreatment or abuse by an employee or volunteer will result in disciplinary action, up to and including termination of employment or volunteer service and cooperation with law enforcement.
Job responsibilities include access to protected health information. The employee may access protected health information (PHI) only to the extent that it is necessary for job requirements. May only share PHI with those who have a need to know specific member/participant/employee information in order to complete job responsibilities related to the individual's participation, payment or company operations. Is expected to complete required HIPAA privacy training and maintain HIPAA compliance at all times.
Actively participates in and upholds the YMCA's mission to be open and accessible to everyone, regardless of financial situation or special need. Contributes time to raise funds for this worthy and necessary endeavor by supporting the Y's Annual Giving and Capital Development campaigns.
Qualifications
QUALIFICATIONS:
At least 16 years of age
Positive attitude and friendly personality to understand
member needs come first.
Handle money accurately and honestly.
Computer literate and willing to accept training on Daxko.
Tactful and diplomatic to deal with controversy.
Multi-task oriented
Support the Y's philosophy and mission in the community.
Member Services Representative
Member Service Representative Job 38 miles from Hamden
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occassionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.