Member service representative jobs in Henderson, NV - 541 jobs
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Route Service Representative (4-Day Workweek)
Cintas 4.4
Member service representative job in North Las Vegas, NV
Cintas is seeking a Route ServiceRepresentative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products.
Our Route Service Sales Representatives enjoy:
- Comprehensive 10-week training program
- Solid base salary and commission potential after being assigned a route
- Majority work a 4-Day workweek
- Majority work no nights or weekends
- Monthly/Quarterly performance bonuses & incentives
Key Responsibilities Include:
- You are the face of Cintas to our customers and must work to build rapport with key decision makers
- Ensure quality standards, and proactively solve customer concerns.
- Grow our existing customer base by upselling and cross-selling additional products and services
- Negotiating service agreement renewals and control inventory while working professionally and safely
- Comply with driving and vehicle regulations.
**Skills/Qualifications**
Required
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
+ Have an active driver's license
+ Be at least 21 years of age
+ Obtain a DOT medical certification
+ Provide documentation regarding their previous employment
All successful candidates will also possess:
+ The ability to meet the physical requirements of the position
+ A High School diploma, GED or Military Service
+ The ability to demonstrate a strong customer service orientation
+ Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
+ A positive attitude, along with ambition, organization and service spirit
This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** SSR
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
$31k-35k yearly est. 4d ago
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Customer Service Representative
Allen Brothers 4.5
Member service representative job in Las Vegas, NV
Our growing organization is looking for a skilled problem solver to join our team as a Customer ServiceRepresentative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Shift: M-F 9am to 6pm
What you'll do:
Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
Run production reports as requested by the warehouse team.
Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
Build and maintain customer relationships.
Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
Assist with processing special orders and customer price lists.
Run credits as approved by management.
Assist with AR/AP functions.
Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
Attend sales meetings and take part in sales activities as needed.
Additional projects or tasks may be assigned as needed.
About you:
High School Diploma or higher degree required.
2-4 years of meat industry experience required.
Minimum 4 years in customer service/sales required.
Ability to read, write, and speak fluently in English language required. Spanish a plus.
Strong technology and computer skills required. Experience with Canopy system a plus.
Must be a team player with a positive attitude.
Self-motivated, professional ability to multitask, and work well under pressure.
#LI-BC 1
#LI-Onsite
$24k-30k yearly est. 13d ago
Registered Financial Customer Service Professional - April 2026
Empower Retirement 4.3
Member service representative job in Las Vegas, NV
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
*** While this is a remote position, candidates must live withing a commutable distance and be willing to meet in person in the Las Vegas area up to 4-6 times per year***
As a Registered Retirement Representative, you will be responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists.
What you will do:
Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions
Process financial transactions upon request of callers.
Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines. Complexity and scope of questions based on level
Assist participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans. Complexity and scope of questions based on level
Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions
Overtime may be required based on business need.
What you will bring:
Associate degree in business or related field preferred
With no degree, an additional one to two years directly related experience is required
1 year of customer service experience, preferably in a financial service-related field
FINRA Series 6 and Series 63 required
FINRA fingerprinting required
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***
#PJPS
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time - 16 hours per calendar year
Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range
$43,600.00 - $60,025.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer
•
Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
02-07-2026
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$43.6k-60k yearly Auto-Apply 2d ago
Specialist I Resort Services - On Call
Palms 4.4
Member service representative job in Las Vegas, NV
Under the direction of the Resort Services Leadership team, the Specialist I Resort Services is responsible for assisting both transient and casino guests with their room reservation needs in addition to facilitating in-house service requests. As the “voice” of the Hotel, the Resort Services Specialist I provides Best in Class guest service by accurately and efficiently processing room reservations and other service requests in order to maximize guest experience.
Core Responsibilities:
Provides guests with the highest level of customer service during all interactions. Answers phone calls and processes hotel and casino reservations in a courteous and gracious manner using approved scripting. Can knowledgably describe each room's physical elements and offer the guest a choice of room type that satisfies their needs. Addresses guest concerns and provides exemplary solutions. Efficiently facilitates in-house guest requests to ensure the highest level of guest satisfaction while aiming to exceed guest expectations.
Accurately inputs and organizes hotel and casino reservation information, internet, travel agency requests and internal department communications with appropriate follow-up.
Maintains accurate notes of special requests and ensures guest requests are accurately entered into the Lodging Management System.
Partners with Hotel Front Desk Team to accommodate in-house guest requests/accommodation changes to ensure a high level of guest satisfaction.
Assists with Hotel concierge services, guest itineraries and coordination of inter-departmental communications according to established protocols.
Assesses guest requests and inquiries, offers creative suggestions and recommendations tailored to each guest's unique needs.
Consistently presents information in a professional manner in both team member and business interactions.
Maintains accurate logs of special requests and ensures requests are blocked in LMS. Ensures all reservations transferred to LMS are accurate.
Has a strong understanding of selling strategy for hotel and stays current on status of room inventory.
Strategically sells hotel rooms to maximize transient room revenue using up-sell and yield management techniques per Company policy.
Knowledgeable in Hotel hours of operation and amenity offerings such as Restaurants, Spa, Pool, Casino Promotions, Event Center, and Special Events.
Assists in-house guests with wake-up calls and inputting in-house guests requests in HotSOS. The Resort Services Specialist I will dispatch the Bell Desk and Engineering using a radio to assist in-house guests.
Accurately assess casino customer gaming data to extend an appropriate level of complimentaries to qualified casino guests based on established company guidelines.
Safeguards confidential Guest, Department and Company data.
Adheres to all health and safety policies and procedures set by Company.
Positively contributes to an environment which motivates team members to collaborate, learn, perform and develop their skills.
Processes all changes and cancellations for group reservations accurately.
Consistent and regular attendance is an essential function of this job.
Performs other duties as assigned to support efficient operation of Department.
Qualifications:
High school Diploma or GED required.
Minimum two (2) years' experience in Hotel Reservations or Hotel customer service role in high-end/luxury hotel preferred.
Must obtain a Nevada Gaming License.
Excellent telephone etiquette and verbal and written communication skills required.
Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.
Intermediate proficiency in Microsoft Office preferred.
Ability to identify and prioritize issues.
Excellent organizational skills.
Strong interpersonal skills.
Must possess a friendly and outgoing demeanor.
Must be detail oriented and can multi-task.
Bilingual in a foreign language preferred.
Physical Demands:
Work is performed in an office setting.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke.
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, team members, and guests.
Prolonged sitting or standing and mobility while on the phone.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally.
Eye/hand coordination.
Equal Opportunity Employer:
Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!
$29k-33k yearly est. Auto-Apply 60d+ ago
Cox Communications Now Hiring Customer Retention Representative (142434)
Cox Enterprises 4.4
Member service representative job in Las Vegas, NV
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
then apply to Job Number: 142434
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Preferred
• Experience in telecommunications industry.
• 1 or more years in a sales quota or retention environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
$64k-78k yearly est. 1d ago
Member Services Associate
The Private Suite LLC
Member service representative job in Las Vegas, NV
** THIS POSITION IS LIMITED TO APPLICANTS LOCATED IN THE FOLLOWING GEOGRAPHIC LOCATIONS ONLY: FL, TX, GA, OR, NV, HI ***
Who We Are
PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.
Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.
Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.
We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.
What We Do
The MemberServices Team is an integral part of the PS operation. The team serves as a direct point of contact for high profile, high touch members and their travel arrangers. PS clients are prominent, influential individuals who access PS services because they require an elite level of protection and service. They expect the highest level of hospitality and customer service at every interaction.
The MemberServices Team is responsible for coordinating with multiple internal and external entities to collect personal and confidential travel related details in a timely manner to process, confirm and modify reservations delivering a seamless reservation experience.
The Role
We are seeking an experienced MemberServices Associate who is energetic, enthusiastic, and hardworking to join our growing team. The Associate will report to the Manager of the MemberServices Team.
The right candidate will bring a history of luxury hospitality customer service, be flexible, attentive, and strategic, adapting to ever-shifting situations at a moment's notice. They will be able to anticipate the needs of guests and potential reservation issues before they arise. This role serves as the prestigious central nexus for all our esteemed call inquiries.
Thorough and fastidious with the ability to constantly grow, improve, and expand their skill set, the MemberServices Associate is responsible for all aspects of a pleasant and memorable client experience.
Responsibilities & Expectations
Address all incoming reservation correspondences received via phone call, text message and email.
Reservation coordination for multiple locations: approving reservations, updating reservations, cancelling reservations, etc.
Arranging ground transportation as needed based on reservation requests.
Coordination of food and/or amenity requests in collaboration with all relevant departments.
Assisting with all general inquiries received via phone call and email such as but not limited to: Membership rates, PS services, general questions, etc.
Able to proficiently use Microsoft Office and learn CRM Dynamics platforms
Must possess both excellent written and verbal communication skills driven by luxury hospitality.
Experience working in a team environment - team player
Ability to work in a dynamic fast paced environment and be part of a growing business.
Must feel comfortable servicing high-net worth clientele.
Strong attention to detail.
Able to prioritize and switch from task to task quickly.
Able to problem solve.
Answering reservation calls, sales & customer service inquiries.
Requirements
This will be a full-remote role working with our MemberService Team located in various states spanning across the West and East Coast.
Must have access to a quiet work environment with no background noise or distractions.
2-3 years of experience in a luxury customer service/hospitality related field required.
Experience in a customer service, airline and/or hospitality industry related leadership role preferred.
Experience working with high end clients in a luxury hospitality setting required.
Spanish speaker preferred
Minimum education requirement of High school Diploma/GED.
Pass a pre-employment drug screening + background check.
Collection of SSN as part of the background check process will be required.
Must be authorized to work in the United States.
Scheduling flexibility is required. PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.
Full Time Employee Benefits
Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
401K retirement plan with company matching
Health and Dependent care FSA and HSA with company matching
Merit-based raises and bonuses
12 PTO Days / 6 Paid Sick Days Prorated Annually
Monthly health & wellness and cell phone reimbursement
Parental benefits 100% paid up to 6 weeks
Friends & Family Discounted PS Use
Tuition Reimbursement
Paid training
A great career path with promotion opportunities.
Overtime opportunities available. This is a non-exempt full-time role.
PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.
$33k-81k yearly est. Auto-Apply 7d ago
Member Experience Associate - P&C License Preferred
Aaa Ncnu
Member service representative job in Las Vegas, NV
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits - Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions
.
SUMMARY
The Member Experience Associate (MEA) is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. MEAs must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
*This is an on-site role, working full time at our West Lake Mead Branch.*
ESSENTIAL FUNCTIONS
Performs fundamental customer interactions including MemberServices and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
Member Experience
MemberServices
Concierge
DMV/MVD
Auto Travel
Insurance Services
Smart Home Security
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
Performs fundamental customer interactions including MemberServices and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.
KNOWLEDGE AND SKILLS
Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.
EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION
Minimum Qualifications
High School Diploma/GED
2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Teamwork: Develop quality relationships with peers, leaders and internal partners.
Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Current & valid Driver's License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.
Preferred Qualifications
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
Customer Service experience.
NV P&C License.
WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS
Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
Must be available to work in different branch locations, and work on Saturdays.
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
Approximately 50-80 percent of time spent on the job involves a personal computer.
Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday's. May travel by car, plane or other form of transportation to attend business meetings.
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$33k-81k yearly est. Auto-Apply 19d ago
Visual Communication Specialist/ Customer Service Representative
Fastsigns 4.1
Member service representative job in Las Vegas, NV
JOB DESCRIPTIONThe Customer ServiceRepresentative(CSR) role is responsible for handling the day to day relationship with customers. The CSR is responsible for the full cycle:
Capture the customer needs
Advice on potential solutions
Work with design & production so the product is manufactured according to the specifications
Perform quality control checks
Schedule installation, delivery or handoff the product to the customer
A successful CSR is a high energy individual that has a passion for helping customers, listens attentively, manages multiple projects at the same time without losing orientation to detail and quality, has great communication skills, is a team player, understands that a positive experience means we win a customer for life and is always striving to surpass customer's expectations.The CSR also proactively utilize his/her network, obtain referrals and attract new clients through FASTSIGNS corporation sales and marketing resources.RESPONSIBILITIES:
Greet and welcome customers in person, via e-mail or over phone
Listen attentively to the customers needs
Apply consultative sales techniques to define best way to help the customer solve their problem
Process estimates, document details about the orders and follow up with customers
Interact with design and production to make sure the order is processed accurately
Perform quality control
Schedule installation, arrange delivery or notify customer that the order is ready for pickup
Process customer payments and follow up if payments are delayed
Interact with third party venders to source special products
Help in the production area as needed
QUALIFICATIONS
Strong verbal and written communication skills
Proficient computer and internet skills including Microsoft Office suite; adobe suite experience a plus
Comfortable engaging in sales conversation with customers
Strong organizational and team collaborating skills
Understanding of and experience in the arts and graphic industry preferred
At least two years in retail or inside sales or equivalent experience is preferred
High school diploma is preferred
BENEFITS
Casual and creative work environment
Performance Bonus
Paid training
Formal ongoing training program
Formal on-the-job training program
Compensation: $15.00 - $20.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$15-20 hourly Auto-Apply 60d+ ago
SERVICES SPECIALIST
Accessible Space Inc. 3.5
Member service representative job in Las Vegas, NV
Accessible Space, a national nonprofit provider of housing and personal care services to
adults with disabilities, seeks a Full time Services Specialist in Las Vegas.
The Services Specialist provides support to the Services Manager by providing direct
and administrative support and mentoring staff. Duties include assisting in
staff development by: meeting with staff; modeling appropriate work behaviors, directing
work flow as needed; assisting staff with problem-solving.
Qualifications: Minimum of three years of experience working with individuals with traumatic brain injury,
developmental disabilities, or behavioral health issues.
Excellent communication, problem-solving, interpersonal, and organizational skills
We offer a generous compensation package - health and dental insurance, daily pay, paid time off, paid holidays, education reimbursement and much more!!
We want you to join our team! You will work with the best and brightest team members.
$29k-34k yearly est. 16d ago
Member Service Representative
Clark County Credit Union 3.8
Member service representative job in Las Vegas, NV
Duties and Responsibilities
Opens consumer new accounts and performs account maintenance.
Balances cash drawer daily to assure accuracy in transactions.
Produces quality work efficiently and free from errors.
Research, troubleshoot and resolve member inquiries.
Applies advanced knowledge and logic to all activities and member interactions and creates solutions that are in the best interests of members.
Provides memberservice in accordance to CCCU standards.
Works to establish and deepen relationships with members so CCCU is the members first choice when a financial decision is made.
Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners throughout the credit union.
Ability to attain goals as set by management on a consistent and continual basis.
Cross Trains in other branch/department functions as determined by Branch Manager, as well as demonstrating the ability and willingness to cross train other employees in the operational, sales and service aspects of their position.
Demonstrates the organization's service commitment in all member interactions. Ensures a positive and professional team environment.
Performs duties as assigned by management and may be assigned to work at any branch.
The credit union promotes continual education and career development. As such self-development initiatives are expected, including attending branch and organizational meetings, educational sessions, seminars or courses as requested.
Qualifications
Proficiency with Microsoft Office. (1 to 3 years)
One or more years of cash handling experience. (1 to 3 years)
Ability to manage relationships at all levels throughout the organization. (1 to 3 years)
Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred. (1 to 3 years)
Excellent oral and written communication skills. (1 to 3 years)
Experience in a banking environment is preferred. (1 to 3 years)
Demonstrated memberservice and sales ability. (1 to 3 years)
Professional and service attitude. (1 to 3 years)
Utilization of online/mobile banking related services. (1 to 3 years)
$29k-34k yearly est. 17d ago
Employee Service Center Representative (Part-Time)
Sphere Entertainment
Member service representative job in Las Vegas, NV
Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.
Who are we hiring?
The Employee Service Center Representative champions a high standard of service driving operational efficiency. The Employee Service Center Representative serves as an engaging first point of contact, providing comprehensive customer service support to our frontline Venue employees throughout all MSG company venues. Through a proactive approach, the Employee ServiceRepresentative builds positive relationships and delivers solutions across various channels, including ticketing, email, phone, and face-to-face interactions.
What will you do?
* Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators).
* Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.
* Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions.
* Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed.
* Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions.
* Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation.
* Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations.
What do you need to succeed?
* Previous call center, HR or administrative (scheduling, payroll, employee services) support experience
* Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus.
* Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.
* Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.
* Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.
* Proficient problem-solving, reasoning, motivational, and organizational skills are essential.
* Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees.
Special Requirements
* Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules.
* May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke and odors.
#LI-Onsite
Hourly Pay Range
$27-$27 USD
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
$27-27 hourly Auto-Apply 1d ago
Overnight Member Service Representative (Decatur & Rome)
Planet Fitness LV-Decatur & Rome
Member service representative job in Las Vegas, NV
Job Description
At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!
The Overnight Closer (Customer ServiceRepresentative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.
Why Planet Fitness?
Each of our employees receive:
Complimentary Back Card Membership
Company Facilitated Training
Advancement Opportunities
Rewards and Recognition Programs
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Close shift for that business day.
Create a bank deposit for next day.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Ability to work 3rd shift (overnights).
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter cleaning chemicals during shift.
Pay & Benefits
Potential of up to three raises per year
Great career advancement opportunities
Insurance benefits for full time staff
401k benefits based upon eligibility
$26k-37k yearly est. 28d ago
Member Service Representative (Sahara- 1221 E. Sahara, Las Vegas NV)
Planet Fitness LV-Sahara
Member service representative job in Las Vegas, NV
Job Description
At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The MemberServicesRepresentative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Why Planet Fitness?
Each of our employees receive:
Complimentary Black Card Membership
Company Facilitated Training
Advancement Opportunities
Rewards and Recognition Programs
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
Will occasionally encounter cleaning chemicals during shift.
Pay & Benefits
Potential of up to three raises per year
Great career advancement opportunities
Insurance benefits for full time staff
401k benefits based upon eligibility
$26k-37k yearly est. 5d ago
Member Services Representative (LV Deer Springs)
Planet Fitness LV-Deer Springs
Member service representative job in Las Vegas, NV
Job Description
At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The MemberServicesRepresentative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Why Planet Fitness?
Each of our employees receive:
Complimentary Black Card Membership
Company Facilitated Training
Advancement Opportunities
Rewards and Recognition Programs
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
Will occasionally encounter cleaning chemicals during shift.
Pay & Benefits
Potential of up to three raises per year
Great career advancement opportunities
Insurance benefits for full time staff
401k benefits based upon eligibility
$26k-37k yearly est. 27d ago
Travel customer representative
True Adventure Travel
Member service representative job in Las Vegas, NV
Specializing in cruises, resorts, and theme park vacations, True Adventure Travel takes the guesswork out of travel planning. With trusted partnerships and personalized service, we help clients enjoy unforgettable journeys with ease. Our expert team tailors each trip to meet the unique interests and preferences of our clients, ensuring a seamless and enjoyable travel experience from start to finish.
Role Description
This is a part-time, remote role for a Travel Customer Representative. The Travel Customer Representative will provide exceptional customer service, support, and satisfaction by assisting clients with travel inquiries, bookings, and itinerary changes. Day-to-day tasks will include communicating with clients via phone, email, or chat to resolve issues, answer questions, and offer travel advice. Additionally, the representative will ensure a positive customer experience by maintaining thorough knowledge of travel destinations and services offered by True Adventure Travel.
Qualifications
Excellent Communication and Customer Experience skills
Ability to work independently and remotely
High school diploma or equivalent
Previous experience in a customer service or travel-related role is a plus
$32k-52k yearly est. 20d ago
Member Services Representative (LV Sunset)
Henderson 4.0
Member service representative job in Henderson, NV
At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The MemberServicesRepresentative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Why Planet Fitness?
Each of our employees receive:
Complimentary Black Card Membership
Company Facilitated Training
Advancement Opportunities
Rewards and Recognition Programs
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
Will occasionally encounter cleaning chemicals during shift.
Pay & Benefits
Potential of up to three raises per year
Great career advancement opportunities
Insurance benefits for full time staff
401k benefits based upon eligibility
$27k-33k yearly est. 10d ago
Member Experience Concierge
Project Wellbeing LLC
Member service representative job in Las Vegas, NV
Benefits:
Employee discounts
Free uniforms
Paid time off
Training & development
Project Wellbeing : Member Experience Concierge Title | Member Experience Concierge
Department | Operations/Member Experiences
Reports To | AVP of Operations
Employment Type | Full-Time, Salaried, Exempt
Primary Location | Las Vegas, Nevada
Compensation & Total Earnings Potential | This role includes a $40,000/year base salary with up to $5,000/year in performance-based bonuses, for an estimated total earnings potential up to $45,000/year.
*Any referenced earning potential, commissions, or bonuses are estimates only and do not constitute a promise or guarantee of compensation. Actual earnings depend on business needs, client demand, hours worked, performance, and the terms and conditions of the current compensation and bonus plans, which may be modified at the companys discretion, consistent with applicable law.
Position PurposeThe Member Experience Concierge is the primary point of contact and dedicated concierge for new and existing members at Project Wellbeing. This role is designed to provide a "white-glove" service experience, ensuring members feel guided, supported, and valued throughout their wellness journey. Beyond administrative support, this specialist acts as a wellness guide, creating customized utilization protocols for recovery modalities to maximize member outcomes.
What Success Looks Like
Members consistently receive a "white-glove" concierge service experience with all administrative friction removed.
Proactive member outreach and systematic survey management successfully drive positive operational changes and cultivate an anticipatory service culture.
Customized Modality Protocols are created for all new members, leading to consistent attendance and full utilization of membership benefits.
Medical lab kit logistics and Fullscript platform support are managed efficiently and with 100% compliance.
Operational Accountability (Basecamp Mandatory)
Basecamp is the mandatory system of record for role responsibilities, task assignments, due dates, and status updates. The member experience concierge is fully accountable for reviewing Basecamp daily, completing assigned tasks on a management-defined cadence, and maintaining accurate, real-time updates. Any risk of delay must be escalated in Basecamp before the due time with the constraint and proposed resolution.
Role Scope and Decision RightsThe Member Experience Concierge is accountable for daily execution and outcomes within member experience, concierge services, and modality protocol design, including the scheduling and daily oversight of MemberService Associates. This accountability includes full jurisdiction over member scheduling, troubleshooting administrative issues (billing, account updates), and managing medical lab kit processes. The Concierge will escalate pricing changes, compensation plan changes, and staffing changes to the Facilities Director for approval.
Essential Functions and Responsibilities
1) Concierge MemberServices (Hand-Holding Experience)
Serve as the Primary Liaison for high-value members, handling all incoming texts, emails, and phone calls with professional urgency.
Manage all appointment scheduling, rescheduling, and cancellations for members via the booking software.
Proactively manage member schedules to ensure consistent attendance and full utilization of their membership benefits (Utilization Tracking).
Conduct periodic, proactive outreach to assess member needs and solicit direct feedback (Proactive Outreach & Anticipatory Service).
Troubleshoot billing inquiries, payment processing, and account updates (Administrative Support).
Conduct new member onboarding, ensuring a clear understanding of facility flow, etiquette, and booking procedures.
Systematically manage and track post-servicemember surveys, escalating critical feedback and operational issues to the AVP of Operations.
Provide added Floor Support by assisting wellness attendants with retail transactions and escorting members to their biohacking modalities.
2) Modality Protocol Design & Education
Consult with members to understand their recovery goals (e.g., pain relief, athletic recovery, stress reduction).
Create customized "Modality Menus" or weekly protocols for all new members, prescribing specific usage of amenities such as Red Light Therapy, Hyperbaric Oxygen Therapy (HBOT), Vibroacoustic Therapy, Infrared Saunas & Cold Plunge, Molecular Hydrogen & PEMF Mats.
Educate members on the specific benefits and recommended durations for each modality based on company SOPs..
3) Medical Lab Results Management
Manage the inventory, ordering, and preparation of all medical lab kits (e.g., kit ordering, kit activation, kit storage).
Maintain a detailed tracking system for each member's lab kit process, monitoring status from sent to member, received by lab, to results available.
Serve as the internal liaison for the Fullscript platform, managing member accounts, assisting with prescription fulfillment, and troubleshooting any ordering issues.
Ensure timely communication with members regarding lab kit process updates and supplement order status.
4) Operational Support
Manage and schedule the shifts for all memberservice associates to ensure adequate coverage.
Monitor facility cleanliness and readiness of modality rooms between appointments.
Assist the Operations team with retention data reporting (tracking which members have not visited recently and conducting outreach).
Administrative Allocation, Reporting Cadence, and DeliverablesThe Member Experience Concierge is allocated time for administrative duties, reporting, and strategic planning. Deliverables and deadlines are non-negotiable.
Weekly Executive Deliverables (submitted to AVP of Operations)
Schedule Management & Utilization Report: Report on consistent attendance and full utilization tracking.
Survey Management Tracking: Status of post-servicemember surveys, including critical feedback escalation.
Lab Kit Tracking System: Updates on status for each member's lab kit process.
MemberService Associate Shift Schedule: Complete schedule for the following week
Quarterly / Annual Deliverables
Retention Data Reporting: Assistance with retention data reporting and outreach efforts for the Operations team.
Scheduling and Availability Requirements
Must be available to work a standard 40-hour work week.
Occasional flexibility is required for special member events.
Performance Scorecard (Minimum Standards) Standards are monitored continuously and may be updated by the AVP of Operations and the CMO. Failure to meet mandatory requirements or persistent underperformance may result in corrective action up to and including termination.
Category | Metric | Minimum Standard / Target | Evidence / Reporting
Revenue Retention | Member Churn Rate |
Customer Service | Net Promoter Score (NPS) | >90 | Member surveys (minimum 20 completed)
Work Quality | Work Scorecard Achievement | 100% | Proactive outreach ( members contacted monthly); New Member Onboarding completion rate (100% of new members); Review Generation (2 Google reviews per month)
Qualifications and Requirements
Education and Experience
Minimum 1 year in high-end customer service, hospitality, or wellness/fitness operations (required).
Technical Proficiency
Proficient with CRM/Booking software (Mindbody) and standard office communication tools (required).
Ability to learn and explain complex modalities is required.
Leadership and Behavioral Expectations
Exceptional written and verbal communication skills; ability to maintain a warm, professional tone via text and email.
A strong interest in biohacking, recovery science, or physical therapy is preferred.
Physical Requirements and Work Environment
Ability to stand/walk for extended periods.
Ability to lift up to 25 lbs (for moving supplies or assisting with equipment setup).
Work is performed in a wellness facility environment with frequent member interaction. Project Wellbeing will provide reasonable accommodations consistent with applicable law.
Compensation, Benefits, and PerksCompensation terms are governed by the offer letter and/or compensation plan documents. This summary may change at the companys discretion.
Compensation Component | Details | Basis / Notes
Base Annual Salary | $40,000 | 80% of total compensation;
Variable / Incentive Pay | Revenue Bonus (max $2,500) | Eligibility based on keeping churn rate below 3%.
Variable / Incentive Pay | Customer Satisfaction Bonus (max $1,250) | Eligibility based on NPS Score >90
Variable / Incentive Pay | Work Quality Bonus (max $1,250) | Eligibility based on work scorecard achievement
Benefits Package
Health Insurance: This position does not include company-sponsored health, dental, or vision insurance coverage.
Paid Time Off (PTO): Employees accrue up to 40 hours of PTO annually, as defined by company policy and compliant with Nevada labor laws.
In-Kind Wellness Benefits (Perks)
Unlimited Access to Recovery Modalities: Includes use of Sauna, Cold Plunge, Red Light, PEMF, etc. (during non-peak hours).
Estimated Market Value: $599/month (non-cash benefit; subject to change).
Document Control and General Terms
This job description describes the roles primary responsibilities and minimum standards. It does not create a contract of employment.
Project Wellbeing may modify duties, reporting relationships, schedules, and compensation structures based on business needs, consistent with applicable law.
Employment is at-will unless otherwise stated in a separate written agreement signed by authorized company leadership.
The Member Experience Concierge must follow all company policies and procedures, including confidentiality and information security requirements.
$40k-45k yearly 2d ago
Financial Services Representative
One Nevada Credit Union 4.2
Member service representative job in Las Vegas, NV
One Nevada Credit Union is looking for a highly adaptable and self-motivated individual to join our Retail Operations Team Financial ServicesRepresentative program! This role requires flexibility, reliability, and a strong commitment to providing exceptional service across all Retail Operations locations. Flexibility to work as early as 7:15 a.m. and an occasional Saturday in our Contact Center. Consistent and dependable attendance, ability to work independently while maintaining high performance standards, and ability to take direction. If you are someone who thrives in a fast-paced, collaborative setting and enjoys variety in your workday, we encourage you to apply. Team FSR employees must maintain flexibility to work at any branch location, as well as the ability to perform duties in our Contact Center.
Please review additional details about this career opportunity below:
* This position utilizes a high level of technical skills to perform financial services in our branches and on our phones for prospective and current members by accessing automated systems, platforms, and software via desktop and mobile devices.
* The Team FSR conducts loan interviews and processing, opens new accounts, greets and directs members, assists with member transactions, cross-sells Credit Union products and services, and educates members on the use of our ATM, mobile banking, and website.
* This position provides technical support, initiates troubleshooting, and educates current and potential members to conduct financial service requests via automation. Our Team FSRs promote financial well-being through effective conversations and provide superior services.
* This position requires knowledge of all products and services offered to our member-owners by One Nevada, loan and memberservice policies and procedures, and loan interviewing skills and techniques.
* The ability to troubleshoot and assist members with gaining online access, learn and navigate new applications and programs, examine documents for accuracy and compliance, analyze situations, and recommend solutions.
* Excellent interpersonal communication skills with an emphasis on negotiation and persuasion techniques are required.
* Position requirements include a high school diploma or GED equivalent, plus, one year of experience with a financial institution or extensive customer service and sales experience. Ability to obtain licensing for NMLS and willing to travel to all branch locations.
$30k-36k yearly est. 22d ago
Financial Services Representative State Farm Agent Team Member
Andrew Pizzi Olivera-State Farm Agent
Member service representative job in Las Vegas, NV
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
ROLE DESCRIPTION:
As a Financial ServicesRepresentative, you will have the opportunity to work in our agency and build on a winning culture, make a lot of money while having a lot of fun, traveling and celebrating wins with coworkers. We are a very high performing office in a competitive city so if you are a goal driven, want to thrive and want more out of life. This is the place for you. If you expect to be a 9-5 and only do what you are asked for, this IS NOT the place for you. You will have opportunities to grow within the organization and even have your own office in the future. IF YOU CAN BE ON TIME, TAKE CARE OF OUR CUSTOMERS AND LOOK PROFESSIONAL WHILE BEING COACHED AND GROW. THIS IS THE PLACE FOR YOU, IF NOT, IT IS NOT.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain and grow the culture in the office.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Must be able to obtain relevant financial service licenses (Not required to already be licensed)
Must be willing to learn, grow, be coached and want more (No settling mindset)
Proficiency in Microsoft Office applications.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
BENEFITS:
Salary plus unlimited commission/bonus
Annual & Quarter Office Trips.
Great Culture of Winners within TOP AGENCY IN TOWN.
Continuous Training
Competitive Environment
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my office and even to own YOUR OWN AGENCY!!!
$27k-41k yearly est. 13d ago
Financial Services Representative
Euphoria Institute of Beauty Arts and Sciences
Member service representative job in Las Vegas, NV
Job Description
Financial Aid Representative
Euphoria Institute of Beauty Arts and Sciences, Las Vegas, NV
Full-Time
The Financial Aid Representative is responsible for assisting students throughout the financial aid process, ensuring the accurate updating of student files, and managing associated records.
Essential Duties:
Meet with new and prospective students to provide educational cost estimates and discuss payment methods and options.
Follow up with new and prospective students to ensure all necessary paperwork is completed.
Assist parents and/or students with FAFSA filing paperwork to determine financial aid eligibility.
Determine student eligibility for Federal Student Aid (FSA) funds based on the Institutional Student Information Report (ISIR), resolve any issues, and complete all necessary paperwork.
Complete all established financial aid processes (e.g., verification, award letters, loan originations) to ensure the accurate and timely payment of Federal Student Aid funds.
Manage the yearly refinancing process with students to ensure the timely receipt of second-year funding.
Establish student work-study eligibility and collaborate with the HR liaison to complete new hire paperwork.
Meet with students prior to graduation for exit counseling and review student loan repayment information.
Develop and maintain a current working knowledge of all applicable financial aid regulations.
Demonstrate effective teamwork with all members of the enrollment team to meet student needs, assisting students as necessary.
Secondary Duties:
Present at new student orientations and attend Financial Aid Lead/Manager meetings when needed.
Other duties as assigned.
Working Hours: The schedule may vary between the hours of 8:00 AM - 7:30 PM (Monday-Thursday) and 8:00 AM - 5:00 PM (Friday) to meet departmental and student needs. The employee will be scheduled for 40 hours weekly.
Minimum Qualifications:
Education: Associate's degree in Finance, Accounting, Business Administration, or a related field. Two (2) years of additional experience may be substituted in lieu of a formal degree.
Experience: 1+ year(s) of experience in Finance, Accounting, Education, Customer Service, or a related field.
License(s)/Certification(s): Must be able to obtain and maintain access to secure government systems.
$27k-41k yearly est. 25d ago
Learn more about member service representative jobs
How much does a member service representative earn in Henderson, NV?
The average member service representative in Henderson, NV earns between $23,000 and $43,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Henderson, NV
$31,000
What are the biggest employers of Member Service Representatives in Henderson, NV?
The biggest employers of Member Service Representatives in Henderson, NV are: