Sales and Retention Representatives
Member service representative job in The Woodlands, TX
Seeking a driven and passionate Inside Sales Specialist to cultivate and retain our valued client base. This role is crucial in ensuring member satisfaction and driving growth. Key Responsibilities:
Master and effectively communicate the value proposition and benefits of membership across all tiers through phone and email communication with members.
Proactively engage with members considering cancellation, actively listening to their concerns and presenting tailored solutions and offers to encourage retention.
Convert trial members into paid subscribers by highlighting the long-term value and advantages of a paid membership.
Respond to inquiries from prospective members via phone and email, providing comprehensive information about membership options and guiding them through the application process.
Maintain expert-level knowledge of all membership benefits, tiers, and offers.
High volume calls
Qualifications:
5+ years of proven sales experience in a fast-paced environment, with a strong focus on retention.
Exceptional phone and professional written communication skills.
Strong background in sales and customer retention.
Experience with a subscription-based business model is highly preferred.
Demonstrated experience working with executive-level clientele.
Highly self-motivated with a strong work ethic and a results-oriented mindset.
Excellent verbal and written communication skills; comfortable with both email and phone communication for effective problem-solving.
Ability to thrive both independently and collaboratively within a fast-paced team environment.
HOUWD51
Interested candidates please send resume in Word format Please reference job code 136165 when responding to this ad.
Vacancies Technical Service Representative (Florida Area) AWLGRIP
Member service representative job in Houston, TX
Company: AkzoNobel
Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.
For more information please visit *****************
© 2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment, and documentation in acquiring new business and in maintaining multiple existing customers. This role will also be responsible for the Awlgrip techline and will be based at YPAC in Cocoa, FL. This role will require frequent travel throughout North America and may consist of less frequent international travel.
Job Responsibilities
Provide total technical support to customers, including responsibility for the Awlgrip tech line
Problem solving. Analyzes product-related issues, including on-site analysis and actions. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to establish corrective actions.
Manage complex customer complaints.
Gather customer needs and requirements in cooperation with the Sales & Marketing organization to help build the customer strategy plans.
Actively participate in key phases of the sales process with prospects.
Proactively prevent and solve problems of a technical nature occurring at existing customers.
Attend the testing process as well as the implementation of new products and technologies.
Develop and maintain relationships with customer technical staff, in order to keep and extend the business.
Use reporting tools as CRM, updates the key customers' databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…)
Deliver periodical progress reports, proactively submit information regarding trends within the market, and provide recommendations regarding the improvements in the approach to the market.
Monitor competitive activities at customers' facilities.
Promote the positive company reputation and develop long-term relations with customers.
Hold and defend the values of the company.
Practice all the applicable corporate as well as site policies/procedures with regard to personal behavior / HSE standards and acts in compliance with all their regulations
Job Requirements
Knowledge & Work Experience - Paints & Coatings industry, any B2B industry environment, customer/segment profiling, 3-5 years of work experience in technical services and support
High School Diploma
Skills - Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve.
Total Compensation
The salary range for these skills is $75,000 to 84,000 plus 15% SFI
401K retirement savings with a 6% company match
Medical insurance with HSA
Dental, Vision, Life, AD&D benefits
Generous vacation, sick, and holiday pay
Short & Long-term disability
Paid Parental Leave
Career growth opportunities
Active Diversity & Inclusion Networks
Employee referral plan
Employee appreciation days
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
#LI-HE1
REQ ID#46886
PT30 E-Branch Services Specialist - Westchase District
Member service representative job in Houston, TX
This position is PART-TIME position, scheduled at 30 hours per week, and fully ON-SITE. The E-Branch Services Specialist will provide service and support for members over the phone dealing with requests that are both routine in nature and some that require extensive research and use of problem solving skills. This individual will, respond to incoming calls and select the appropriate products and services to meet member request. This will all be done while meeting or exceeding the set call quality and service standards in the call center.
* Respond to member service inquires in the time set by management. Send and receive email, fax, and paperwork to and from existing and potential new members for account related activities. Reset passwords, challenge questions, and PINs for members using electronic services according to department procedures.
* Take complete ownership of every call whether it requires a call back, extended research, or assistance from other departments. Providing proactive solutions to member service.
* Process member transactions accurately, efficiently and timely including accepting cash and check deposits, withdrawals, transfers, loan payments etc. On a self-directed basis, continue to improve in individual level of competency through training and development on established educational programs.
* Perform other duties as assigned by manager.
Fleet Truck Service Specialist
Member service representative job in Houston, TX
The Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement.
**Key Responsibilities**
**Leadership & Talent Development**
+ Partner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed.
+ Support the development of team members by ensuring timely and accurate completion of training programs.
+ Coach and mentor employees to improve performance and prepare for future leadership roles.
+ Promote a culture of accountability, recognition, and professional growth across all assigned locations.
**Operational Excellence**
+ Monitor KPI's for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized.
+ Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites.
+ Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved.
+ Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues.
+ Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment).
+ Ensure consistent execution of company programs, policies, and procedures across all locations.
+ Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality.
+ Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance.
**Financial & Business Performance**
+ Support Truck Service Directors and Group Managers in achieving or exceeding regional budget goals.
+ Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability.
+ Ensure accurate and timely completion of required reports and financial documentation.
**Customer & Brand Experience**
+ Champion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations.
+ Actively solicit and incorporate customer and employee feedback to improve operations.
+ Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance.
+ Resolve brought up customer concerns promptly and professionally.
**Compliance & Safety**
+ Ensure adherence to all federal, state, and local regulations impacting site operations.
+ Promote a culture of safety for employees and customers; enforce compliance with all safety protocols.
+ Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies.
**Key Performance Indicators (KPIs)**
+ Compliance with company programs and operational standards.
+ Achievement of regional financial targets and expense control goals.
+ Completion of all required training programs within established timelines.
+ Customer satisfaction scores and resolution of called out issues.
+ Safety compliance and reduction of incident rates.
**What We'd Like to See**
+ High School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry.
+ 7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry.
+ Proven success managing multi-site operations and leading large teams.
+ Strong discernment, including experience managing budgets, P&L, and operational KPIs.
+ Knowledge of Root Cause Analysis tools and Problem Solving techniques.
+ Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively.
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.
+ Travel requirement is approximately 50-75%.
+ Valid driver's license
**With Us, You'll Enjoy**
+ Competitive salary and annual bonus opportunity
+ Medical, dental, vision, and life insurance
+ 401(k) with company match
+ Paid vacation and holidays
+ Tuition reimbursement
+ Company-paid training and advancement opportunities
+ Relocation assistance (relocation not required)
_Not all benefit plans are available to all team members. For a full list, visit:_ *************************************************************
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
**Typical Physical Demands**
This role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on planning, and oversight, this role occasionally visits service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation.
**Work Environment**
This role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections.
**Disclaimer**
This may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
**Why join us**
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees' lives that are meaningful, so we offer benefits ( ********************************************* to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
**Travel Requirement**
Up to 75% travel should be expected with this role
**Relocation Assistance:**
This role is not eligible for relocation
**Remote Type:**
This position is a hybrid of office/remote working
**Skills:**
**Legal Disclaimer:**
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Customer Experience Consultant - 100% Commission (TSG-20251204-047)
Member service representative job in Houston, TX
Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
Consumer Financial Services Attorney
Member service representative job in Houston, TX
Are you a passionate attorney looking to make a significant impact in consumer financial services? A leading law firm is seeking a talented Associate Attorney to join their dynamic Consumer Financial Services practice group. This exciting opportunity offers flexibility in location and the chance to work with a collaborative team at the forefront of consumer finance litigation.
What You'll Do
Handle complex consumer finance litigation matters
Represent clients in cases involving FDCPA, FCRA, and RESPA
Draft pleadings, motions, and briefs
Conduct legal research and analysis
Participate in depositions and court appearances
Collaborate with partners and other attorneys on case strategy
What You'll Need
J.D. from an accredited law school
At least 3 years of experience in consumer finance litigation
Active bar membership and good standing in Texas, California, Nevada, New Mexico, or Oklahoma (additional state admissions a plus)
Strong academic and professional credentials
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Why You'll Love Working Here
Flexible work location options
Collaborative and supportive work environment
Opportunity to work on cutting-edge consumer finance cases
Clear path for professional growth and development
Competitive salary and comprehensive benefits package
Join a firm that values collegiality, creativity, and professional growth. This role offers the chance to refine your legal skills, build expertise, and make a meaningful impact in consumer financial services law.
If you're ready to take your legal career to the next level, we want to hear from you. Apply now to be part of our exceptional team!
Auto-ApplyCustomer Satisfaction Representative
Member service representative job in Houston, TX
Job Description
Who we are:
Global Healing Center is a leading manufacturer, distributor, and retailer of healthy living products, specializing in cleansing and detoxification. Our mission: create and market the best products possible, help as many people as we can through education, and provide customers with solutions to live a healthy lifestyle. Check us out at *************************** if you are truly interested in working with us.
Here's the job:
Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you).
**This position requires you to be on site at our HQ in Houston, TX.
Responsibilities:
Resolves customer concerns via phone, email, live chat, or social media;
Assists customers with the placement of orders, exchanges, or refunds;
Helps with complaints, errors, account questions, billing, cancelations, and other queries;
Identifies and assesses the customers' needs to achieve satisfaction;
Provides accurate, valid, up-to-date and complete information about products;
Meets individual and CSR team satisfaction targets;
Provide appropriate solutions and alternatives to customers within the specified average time limits;
Goes the extra mile to engage and satisfy customers;
Greets and follows up with walk-in customers;
Creates and updates customer accounts;
Ensures proper customer satisfaction is being delivered at all times;
Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.
Requirements
Minimum 2 years previous customer service experience or experience as a client service representative;
At least 1 year of call center experience;
High School Diploma or GED;
Excellent written and verbal communication;
Proven track record of over-achieving goals or going above and beyond;
Possess a willingness to learn;
Customer orientated with the ability to adapt/respond to different types of customers;
Bilingual CSR (English & Spanish)
Bonus:
Knowledge of natural health industry;
Actively embraces healthy living;
Benefits
Paid Time Off (PTO);
Company covered health, dental, vision, and life insurance;
5% 401(k) match plus an additional 4%;
Wellness Bonus for gym, continuing education, preventative care and other reimbursements;
Employee store credit;
Company sponsored events;
Fun team-building activities.
**This position requires you to be on site at our HQ in Houston, TX.
Commercial Services Specialist II
Member service representative job in Houston, TX
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
This position is responsible for the accurate and efficient preparation of vehicles for sale by coordinating the required paperwork and performing data entry of vehicle information. The Account Administrator ensures that an accurate and complete computerized and physical inventory of customer vehicles is established, and maintains and updates the inventories on a continuous basis in order to assign and prepare vehicles for the sale as required by specific customer.
What You'll Do:
* Provide comprehensive support to numerous commercial account holders.
* Proactively identifying enhancement opportunities.
* Running and analyzing reports for trends and compliance.
* This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts.
* Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues.
* In coordination with national account representative, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post sale), reporting, invoicing, etc.
* Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client.
* Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.
* Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.
* Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.
* Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS - NAAA guidelines for miles and age), Branded Title, Manufacturer's Buyback, etc.
* Ensure file jackets for client audits include proper documentation and invoicing.
* Serve as a liaison between clients and all auction departments.
* Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.
* Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
* Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.
* Ability to work in a fast-paced environment, receptive to change and able to multitask. Commitment to providing excellent customer service required.
* Handling redemption appointments daily (Excluding Sale Day) at auction location.
Requirements:
* High School Diploma/GED and 3 years' experience in a related field or 5 years' experience in a related field required.
* Prior clerical or administrative experience required.
* Proficiency in Microsoft Excel required.
* Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
* Ability to sit or stand for prolonged periods of time.
Preferred:
* 1 - 3 years of clerical or administrative experience in the automotive industry preferred.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyTier I Solutions Center Representative
Member service representative job in Houston, TX
Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies - Where your future awaits - YouTube Associate Referral Reward Eligible IS ONSITE IN OUR HOUSTON OFFICE. M-F, 9:00am-6:00pm
Job Purpose: Handle incoming customer calls and provide detailed initial troubleshooting and problem resolution. Responsible for accurately gathering information, generating, and documenting the ticket within the Salesforce tracking case system.
Responsibilities
Essential Duties:
* Responsible for customer request and incident reports processing.
* Provide the necessary preliminary information for escalation to the Tier 2 Associates as needed.
* Assist in executing and/or managing special projects for the department.
* Build customer relationships with the support center.
* Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all customers. Meet productivity requirements based on business needs.
* Proficiency in utilizing company systems and products.
* Maintain high proficiency in interpersonal skills, including written and verbal communication, to work with a broad range of customers.
* Take on additional special projects, as necessary.
* Document all customer correspondence.
* Maintain project status log.
* Position will be onsite in Houston, TX
Knowledge, Skills, & Abilities:
* Excellent communication and interpersonal skills
* Ability to interface with internal and external partners and to manage projects is required.
* Strong organizational and time management skills
* Ability to work on many projects simultaneously.
* Ability to set priorities and work independently with strong initiative.
* Must take initiative, ownership and accountability for business and react quickly with a strong sense of urgency.
* Ability to make sound decisions with minimal guidelines.
* Proficiency with Microsoft CRM, Word, PowerPoint, and Excel
Qualifications
Minimum Qualifications:
* High School Diploma or GED
* Previous experience involving customer contact, technical support, or customer relations
Preferred Qualifications:
* Associate degree in related field of study
* 1 year of previous technical support/ Help-desk experience
* Previous call center experience
Physical Requirements:
* While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally may need to reach, stoop, or kneel.
Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
* $16.54 - $18.85/hr
* Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
* Health Insurance
* 401(k)
* Disability
* Life Insurance
* Paid Time Off
* Voluntary Benefits
Aventiv Privacy Policy:
***********************
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Financial Services Representative - State Farm Agent Team Member
Member service representative job in Houston, TX
Job DescriptionBenefits:
Company parties
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
At Tamara Thompson - State Farm Agent, we believe that managing everyday financial risks is more than just a serviceits about empowering our customers to achieve peace of mind and financial confidence. As a Financial Services Representative - State Farm Agent Team Member, you will play a key role in guiding our clients through their financial journeys by offering tailored solutions that fit their unique needs.
This is a part-time position structured to support three separate agents. The schedule is 3 days a week, with a rotation between agents on a weekly basis. The compensation listed applies individually to each agent's position.
RESPONSIBILITIES:
Build meaningful relationships by consulting with customers on financial planning and investment strategies.
Help clients optimize their portfolios and make smart asset allocation decisions.
Conduct thorough financial reviews to recommend products that truly benefit each individual.
Ensure all practices align with regulatory standards, maintaining the highest level of trust and integrity.
QUALIFICATIONS:
Bilingual in Spanish - Preferred not required
10+ years of experience in financial services.
Analytical and communication skills.
Licensed with life and health preferred.
We are looking to hire entrepreneur mindset individuals who want to grow in their career and finances in a workable fun environment!
State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Financial Services Representative - State Farm Agent Team Member
Member service representative job in Houston, TX
Job DescriptionBenefits:
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
ROLE DESCRIPTION: As a Financial Service Representative with the Felicia Olowu State Farm Agency, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Consult customers with financial planning and investment options.
Assist customers with portfolio management and asset allocation.
Conduct financial reviews and recommend appropriate products.
Maintain compliance with financial regulations.
QUALIFICATIONS:
3+ years of experience in financial services.
Analytical and communication skills.
FINRA Series 7 and 63 licenses preferred.
Financial Services Representative II
Member service representative job in Houston, TX
Take the Next Step in Your Career With Us! Are you a people-person with a knack for problem-solving and a passion for financial services? We're hiring a Financial Services Representative II to join a dynamic team at a busy Houston branch. If you enjoy helping others, staying organized, and working in a professional environment with room to grow, this could be the perfect opportunity to advance your career.
Financial Services Representative II
Houston, TX (290 Area) | Full-time | Banking & Financial Services
Why Work With Us:
• Monday-Friday schedule with only
every other Saturday
required
• Competitive hourly pay starting at $19.00/hr, plus monthly performance incentives
• Direct hire opportunity with long-term career potential
• Friendly team culture that values professionalism and service excellence
What You'll Do:
• Greet and assist members with transactions and account inquiries in the lobby
• Provide accurate and courteous service while processing deposits, payments, and withdrawals
• Support members with loan applications, account services, and financial products
• Respond to requests such as stop payments, wire transfers, and check/card orders
• Deliver notary services and assist with safe deposit box access (note: this location does not maintain boxes on-site)
• Build lasting relationships with members by providing exceptional customer care
What We're Looking For:
• High school diploma or GED required; some experience in banking or customer service is preferred
• Strong communication skills and a friendly, professional demeanor
• Comfortable navigating computer systems and learning internal banking software
• Detail-oriented with solid math and reasoning skills
• Willingness to complete in-house training and certification programs
Ready to Land Your Next Great Role?
Apply now and let our recruiting team help you take the next step in your career!
#financialservicesrepresentativejobs #financialservicesjobshiringnow #houstonfinancialjobs #hiringtoday #Fistaffcareers #gethiredfast #NowHiring #ApplyToday #CareerOpportunity #JobsinHouston
Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Financial Services Representative State Farm Agent Team Member
Member service representative job in Conroe, TX
Job DescriptionABOUT OUR AGENCY: We are a top-performing, high-volume agency that thrives in a positive and team-oriented environment. Our culture is built on winning at the highest level, with a fast-paced and exciting atmosphere where success is celebrated together. We take pride in our team's longevity, with an average tenure of over 5 years, and we believe in promoting from within to nurture and reward talent.
We are looking for driven and motivated individuals who excel at solving customer problems, are outgoing, positive, and thrive in a fast-paced environment. If youre passionate about making a difference and enjoy being part of a dynamic team, wed love to have you join us.
ROLE DESCRIPTION:
James Pearson - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services and products to benefit clients and their families. Your sales experience equips you to continually grow your income as you provide the needed security for times of distress and vulnerability.
As a strategic and emotionally intelligent resource to the community, we are excited to expand our successful agency with your skillset.
RESPONSIBILITIES:
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Work with our large book of business / existing customers to help them with their insurance and financial services needs.
Maintain a strong work ethic with a total commitment to success every day.
Work alongside your agencys team to ensure successful, exceptionally satisfying, and long-lasting customer relations.
QUALIFICATIONS:
Possess excellent communication skills.
Display good analytical skills.
Provide excellent customer service.
Life/Health Insurance License
Successful track record of meeting sales goals/quotas preferred
3-5 years experience in Life/Health/Financial Services Advisory
BENEFITS:
401K with 5% company match
Base salary of $40-48k, with commission/bonus $85k+ earning potential
Health benefits (Major medical, dental and vision)
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency
90 day paid training and development program
Licensing course & fees 100% paid by agency
No nights or weekends. Office hours are M-T 8:30-5:30 and F 8:30-5
Monthly, quarterly and annual bonuses
Travel reward incentives and bonuses
Hiring bonus up to $1500 in the first 90 days
Marketing leads & referrals provided
Ability to earn unlimited PTO & half-days on Fridays
Overstaff Financial Services Representative (Bilingual Preferred)
Member service representative job in Pasadena, TX
World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial Services Representative (Bilingual Preferred) is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $15-$19
Bilingual Preferred (Spanish)
What you'll do:
Guide customers toward upward credit mobility through good financial choices.
Provide top-tier customer service, assisting customers with questions, concerns, and products.
Process and prepare loan applications.
Take and process payments.
Prepare loan documents and execute loan closing on current renewal loans.
Balance assigned cash drawer daily.
Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
Maintain strong customer relationships and build community within your branch.
Other duties include but are not limited to:
Call approved and unmade applications to close loans daily.
Help build tax clientele and provide tax services.
Send complete and accurate credit denial letters within 30 days from the date of application.
Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
Must be able to demonstrate self-confidence and organizational skills.
A history of choosing kindness, showing compassion, and helping others.
The willingness to seek quality-driven solutions and embrace new ideas.
Absolute team player - pitching in when needed and accepting help, too.
To perform this job successfully, an employee must have basic computer skills.
A valid driver's license & access to a dependable vehicle.
Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.
Why World?
We hire from within: we want to see you grow and climb in this company.
Each year, we promote 80% of Financial Services Reps to management.
75% of World's Operations Executives moved up from a similar role.
We pay you to give back: employees get paid volunteer hours each year.
Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
Paid holidays, vacation time, and a 401(k) plan (including company match).
Be part of a team with clear values, strong community, and a sense of belonging.
We'll get you home for dinner: your life outside of work is priority #1
You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care.
Physical Demands and Working Conditions:
• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
Auto-ApplyFinancial Services Representative State Farm Agent Team Member
Member service representative job in Richmond, TX
Job DescriptionBenefits:
401(k)
Bonus based on performance
Company parties
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
ROLE DESCRIPTION:
Kevin Patton - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services and products to benefit clients and their families. Your sales experience equips you to continually grow your income as you provide the needed security for times of distress and vulnerability.
As a strategic and emotionally intelligent resource to the community, we are excited to expand our successful agency with your skillset.
RESPONSIBILITIES:
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Work with the agent to establish and meet marketing goals.
Maintain a strong work ethic with a total commitment to success every day.
Work alongside your agencys team to ensure successful, exceptionally satisfying, and long-lasting customer relations.
QUALIFICATIONS:
Possess excellent communication skills.
Display good analytical skills.
Provide excellent customer service.
Accredited with the Financial Industry Regulatory Authority (FINRA)
Life/Health Insurance License
Successful track record of meeting sales goals/quotas preferred
How to Apply:
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!
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Kevin Patton - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
PT30 E-Branch Services Specialist - Westchase District
Member service representative job in Houston, TX
**This position is PART-TIME position, scheduled at 30 hours per week, and fully ON-SITE.**
The E-Branch Services Specialist will provide service and support for members over the phone dealing with requests that are both routine in nature and some that require extensive research and use of problem solving skills. This individual will, respond to incoming calls and select the appropriate products and services to meet member request. This will all be done while meeting or exceeding the set call quality and service standards in the call center.
Respond to member service inquires in the time set by management. Send and receive email, fax, and paperwork to and from existing and potential new members for account related activities. Reset passwords, challenge questions, and PINs for members using electronic services according to department procedures.
Take complete ownership of every call whether it requires a call back, extended research, or assistance from other departments. Providing proactive solutions to member service.
Process member transactions accurately, efficiently and timely including accepting cash and check deposits, withdrawals, transfers, loan payments etc. On a self-directed basis, continue to improve in individual level of competency through training and development on established educational programs.
Perform other duties as assigned by manager.
Requirements
Experience:
One to three years previous experience in a call center or retail service position.
Education/Certifications/Licenses:
A high school degree or equivalent
Interpersonal Skills:
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills:
Must possess computer skills with the ability to handle extensive data entry in an accurate and timely manner. Must be highly outgoing and self-motivated Microsoft Office 2010 or higher specifically in Word, Outlook, Excel.
ADA Requirements
Physical Requirements:
Performs primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions:
This job operates in a professional office environment. Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Must be capable of working weekends. Occasional work before or after regular business hours may be required for various events.
Mental and/or Emotional Requirements:
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Benefits
Smart Financial Credit Union offers a competitive salary and excellent top-tier benefits. In addition, Smart Financial Credit Union has a tuition reimbursement program; part-time-time employees can receive up to $2,000 per year in tuition reimbursement.
Smart Financial Credit Union was ranked as Houston's Best Places to Work five consecutive years in a row!
Source: Houston Business Journal, 2011, 2012, 2013, 2014, and 2015.
Smart Financial Credit Union was ranked USA Top Workplaces (National Award)!
Source: Houston Chronicle - 2021 and 2022
Smart Financial Credit Union was ranked Top Workplaces (Regional Award) six consecutive years in a row!
Source: Houston Chronicle - 2016, 2017, 2019, 2021, 2022, 2023, and 2024
Smart Financial Credit Union was also ranked as Best Companies to Work for in Texas! Four consecutive years in a row!
Source: Texas Association of Business (TAB) and Texas Monthly Magazine - 2014, 2015, 2016, and 2017
*** Applicants must submit a resume in order to be considered for the position.
Smart Financial does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Smart Financial Credit Union (SFCU) commits to fostering a diverse, equitable, and inclusive workforce and member base where a sense of belonging is evident. Our core values and purpose compel us to invest in our culture, with the objective that all who interact within and with the credit union can be appreciated for their unique individuality and thrive in the environment, with respect for each other and our greater community.
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Auto-ApplyCustomer Experience Consultant - 100% Commission | Houston, TX (SG-669871)
Member service representative job in Houston, TX
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
Customer Satisfaction Representative
Member service representative job in Houston, TX
Who we are:
Global Healing Center is a leading manufacturer, distributor, and retailer of healthy living products, specializing in cleansing and detoxification. Our mission: create and market the best products possible, help as many people as we can through education, and provide customers with solutions to live a healthy lifestyle. Check us out at *************************** if you are truly interested in working with us.
Here's the job:
Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you).
**This position requires you to be on site at our HQ in Houston, TX.
Responsibilities:
Resolves customer concerns via phone, email, live chat, or social media;
Assists customers with the placement of orders, exchanges, or refunds;
Helps with complaints, errors, account questions, billing, cancelations, and other queries;
Identifies and assesses the customers' needs to achieve satisfaction;
Provides accurate, valid, up-to-date and complete information about products;
Meets individual and CSR team satisfaction targets;
Provide appropriate solutions and alternatives to customers within the specified average time limits;
Goes the extra mile to engage and satisfy customers;
Greets and follows up with walk-in customers;
Creates and updates customer accounts;
Ensures proper customer satisfaction is being delivered at all times;
Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.
Requirements
Minimum 2 years previous customer service experience or experience as a client service representative;
At least 1 year of call center experience;
High School Diploma or GED;
Excellent written and verbal communication;
Proven track record of over-achieving goals or going above and beyond;
Possess a willingness to learn;
Customer orientated with the ability to adapt/respond to different types of customers;
Bilingual CSR (English & Spanish)
Bonus:
Knowledge of natural health industry;
Actively embraces healthy living;
Benefits
Paid Time Off (PTO);
Company covered health, dental, vision, and life insurance;
5% 401(k) match plus an additional 4%;
Wellness Bonus for gym, continuing education, preventative care and other reimbursements;
Employee store credit;
Company sponsored events;
Fun team-building activities.
**This position requires you to be on site at our HQ in Houston, TX.
Auto-ApplyOverstaff Financial Services Representative (Bilingual)
Member service representative job in Humble, TX
World Finance, a five-time winner of the Top Workplaces USA award and Newsweek's America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We're seeking an Overstaff Financial Services Representative to join our dynamic team and support multiple branches as needed. In this role, you'll step in where you're most needed, providing exceptional service, building relationships with customers, and helping them achieve their financial goals. As an Overstaff FSR, you're a flexible problem-solver, a trusted team player, and the welcoming face of World Finance wherever you go.
The Overstaff Financial Services Representative (FSR) provides critical onsite support to multiple branch locations within an assigned region. This position assists Branch Managers in maintaining smooth operations, delivering exceptional customer service, and ensuring branches meet growth goals. The Overstaff FSR steps in where needed to uphold company standards, provide seamless customer experiences, and strengthen branch performance.
Hourly Pay: $15 - $19
Bilingual Required (Spanish)
What You'll Do:
Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions.
Guide customers toward upward credit mobility through responsible financial choices.
Deliver top-tier customer service by assisting with questions, concerns, and available products.
Process and prepare loan applications, documents, and renewals accurately.
Take and process customer payments.
Prepare and execute loan closings on current and renewal loans.
Balance assigned cash drawer daily and ensure all transactions are accurate.
Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
Maintain strong customer relationships and represent the company's values in every branch supported.
Collaborate with Branch Managers and team members to meet performance goals.
Other duties include but are not limited to:
Calling approved and unmade applications to close loans daily.
Supporting tax services and helping build tax clientele.
Sending complete and accurate credit denial letters within 30 days from the date of application.
Paying branch expenses as instructed by the Branch Manager.
Travel Requirements & Coverage Area:
Reliable transportation for daily travel to assigned branches and bank deposits.
Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager.
Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable.
Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.
Experience That Will WOW Us!
Demonstrated self-confidence, organization, and adaptability.
A history of kindness, compassion, and helping others succeed.
A mindset focused on quality, problem-solving, and openness to new ideas.
Team-oriented approach - willing to pitch in, learn, and lead by example.
Basic computer proficiency and comfort learning new systems.
Valid driver's license and access to a dependable vehicle.
Why World?
Growth-minded culture: 80% of our Financial Services Representatives are promoted to management.
Proven career paths: 75% of our Operations Executives began in similar roles.
Community connection: Paid volunteer hours each year to give back.
Comprehensive benefits: Health, dental, vision, and life insurance available to full-time team members beginning the 1st of the month following 30 days.
Work-life balance: Paid holidays, vacation time, and 401(k) with company match.
Belonging & purpose: Join a team built on respect, collaboration, and genuine care.
Be home for dinner: Your life outside of work is a priority.
Make an impact: Help customers build stronger financial futures every day.
Who Is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We champion financial wellness and celebrate the hundreds of thousands of customers achieving better credit each year. Based in Greenville, SC, World serves over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we're proud to be the financial partner with heart - offering customer-focused service rooted in teamwork, community, and care.
Physical Demands and Working Conditions:
Frequently stationary with regular movement throughout office environments.
Occasional climbing, kneeling, bending, twisting, and reaching.
Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force.
Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
Fast-paced, high-demand environment requiring professionalism and adaptability.
Frequent travel to branch locations; may include extended hours, evenings, or weekends.
Standard indoor office settings with typical noise, lighting, and temperature.
Frequent customer and coworker interaction; must communicate clearly and professionally.
Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice as business needs evolve.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
Auto-ApplyOverstaff Financial Services Representative (Bilingual)
Member service representative job in Spring, TX
World Finance, a five-time winner of the Top Workplaces USA award and Newsweek's America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We're seeking an Overstaff Financial Services Representative to join our dynamic team and support multiple branches as needed. In this role, you'll step in where you're most needed, providing exceptional service, building relationships with customers, and helping them achieve their financial goals. As an Overstaff FSR, you're a flexible problem-solver, a trusted team player, and the welcoming face of World Finance wherever you go.
The Overstaff Financial Services Representative (FSR) provides critical onsite support to multiple branch locations within an assigned region. This position assists Branch Managers in maintaining smooth operations, delivering exceptional customer service, and ensuring branches meet growth goals. The Overstaff FSR steps in where needed to uphold company standards, provide seamless customer experiences, and strengthen branch performance.
Hourly Pay: $15
Bilingual Required (Spanish)
What You'll Do:
Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions.
Guide customers toward upward credit mobility through responsible financial choices.
Deliver top-tier customer service by assisting with questions, concerns, and available products.
Process and prepare loan applications, documents, and renewals accurately.
Take and process customer payments.
Prepare and execute loan closings on current and renewal loans.
Balance assigned cash drawer daily and ensure all transactions are accurate.
Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
Maintain strong customer relationships and represent the company's values in every branch supported.
Collaborate with Branch Managers and team members to meet performance goals.
Other duties include but are not limited to:
Calling approved and unmade applications to close loans daily.
Supporting tax services and helping build tax clientele.
Sending complete and accurate credit denial letters within 30 days from the date of application.
Paying branch expenses as instructed by the Branch Manager.
Travel Requirements & Coverage Area:
Reliable transportation for daily travel to assigned branches and bank deposits.
Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager.
Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable.
Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.
Experience That Will WOW Us!
Demonstrated self-confidence, organization, and adaptability.
A history of kindness, compassion, and helping others succeed.
A mindset focused on quality, problem-solving, and openness to new ideas.
Team-oriented approach - willing to pitch in, learn, and lead by example.
Basic computer proficiency and comfort learning new systems.
Valid driver's license and access to a dependable vehicle.
Why World?
Growth-minded culture: 80% of our Financial Services Representatives are promoted to management.
Proven career paths: 75% of our Operations Executives began in similar roles.
Community connection: Paid volunteer hours each year to give back.
Comprehensive benefits: Health, dental, vision, and life insurance available to full-time team members beginning the 1st of the month following 30 days.
Work-life balance: Paid holidays, vacation time, and 401(k) with company match.
Belonging & purpose: Join a team built on respect, collaboration, and genuine care.
Be home for dinner: Your life outside of work is a priority.
Make an impact: Help customers build stronger financial futures every day.
Who Is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We champion financial wellness and celebrate the hundreds of thousands of customers achieving better credit each year. Based in Greenville, SC, World serves over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we're proud to be the financial partner with heart - offering customer-focused service rooted in teamwork, community, and care.
Physical Demands and Working Conditions:
Frequently stationary with regular movement throughout office environments.
Occasional climbing, kneeling, bending, twisting, and reaching.
Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force.
Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
Fast-paced, high-demand environment requiring professionalism and adaptability.
Frequent travel to branch locations; may include extended hours, evenings, or weekends.
Standard indoor office settings with typical noise, lighting, and temperature.
Frequent customer and coworker interaction; must communicate clearly and professionally.
Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice as business needs evolve.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
Auto-Apply